MARK TRUMP

Elliston, Virginia 2 4 0 8 7 | (C) 540-520-5747 | mtrump@a1sushi.com

Professional Summary
Senior Electronics Program Manager and Cyber Security Field Engineer with twenty five years experience in electronics, computers, software, and other advanced technologies in the military, commercial and industrial industries. Experienced Technical Advisor and Subject Matter Expert with focus on quality, dynamic leadership, creative problem solving with strengths in complex solutions including specification and contract negotiation, product testing, technical training, and documentation. Cyber Security and Electronic Access Specialist performing on-site assessments and surveys. Detail oriented professional, results oriented dedicated to customer satisfaction with a sense of humor and friendly nature. Specialize in forming long-term integrity based relationships with key customers.

Skills
Cross functional team leadership and communication Quality focus in all aspects of product and services including design, manufacturing Accomplished at technical training and documentation Technical specifications, RFPs and RFIs Customer and vendor contract negotiations, pricing, discount structures, and service level agreements Commercial electronics such as desktop and mobile computing hardware, network switches, routers, and other IT security appliances Military and mission critical systems including controls, automation, SCADA and supporting software Field engineering support including installations, fault validation, troubleshooting, and root cause analysis Translation of customer feedback and failure data into engineering specifications and product improvements Analytical thinking and complex problem solving Installation, configuration and use of many software applications including Microsoft Word, Excel, Outlook, Project, Visio, ERP, CRM, Great Plains

Work History
Consultant | Sales Engineer Electronic Security, Trump-Consulting - Elliston, VA
05/12 - Present Serve as Technical Advisor, Subject Matter Expert and provide Technical Project Management and Support for complex IT, physical security, electronic and cyber security related solutions 07/07 - 05/12 Served as Program Manager and Sales Engineer for GE, Harris Incorporated, and other industrial controls manufacturers employing HMIs, Networking and other Industrial Controls equipment and cyber security solutions Captured Voice of Customer on all aspects of solutions delivered including hardware, software, other specific IT and specific customer defined security configurations Maintained fluency on regulatory guidelines governing product deployed into critical locations Managed all customer issues from quoting through order, delivery, and technical support agent and served as escalation point for inside and external sales personnel Maintained detailed records of site, customer, failure analysis, product performance, and other data and distributed failure data, trend, and root cause analysis with recommended remediation to associated teams and executive level management Participated in Factory Acceptance Testing with customers such as GE, Florida Power and Light and Toshiba serving as Coordinator and Subject Matter Expert for the HMIs, software, networking, and other systems deployed Assisted with site surveys to analyze network topology, flow diagrams, and asset inventory to assess the overall plant configuration and assist customers with plans for improvement on the technology deployed Supported all sales efforts including trade shows, industry training, and assisted with marketing of product line

Program Manager | Cyber Security, IT Hardware CCS/FoxGuard Solutions Christiansburg, VA

Electronic Access Product Manager | Field Applications Engineer, Medeco Security Locks, Salem, VA 07/99 - 07/20
Managed a high security electro mechanical product line to achieve Business Plan sales and profitability goals Supported the product conception, R&D and quality design process for new products and continuous improvement events Reviewed and developed product specifications, RFPs, RFIs, and other contracts for all electronic access initiatives Served as liaison between customers, sales reps, engineering and production teams to identify, communicate, develop and manufacture market needs accurately and efficiently Responsible for the resolution of all customer issues with product line including performing field installation, training, troubleshooting and repair to all systems deployed Served as Technical Advisor and maintained fluency on all competitive products and other associated technology to ensure Medeco maintained market leadership in the high security electronic access sector Assisted with and performed product evaluation, validation, and prototype testing using a variety of test equipment including troubleshooting, root cause analysis and mitigation strategies Managed, coordinated and provided training on many complex product offerings to internal and external customers Assisted marketing in the development of new marketing materials and attended trade shows to demonstrate all electro-mechanical products in company portfolio

Electronic Technician Systems Supervisor, US Navy

03/19 - 07/19 Maintained a TOP SECRET security clearance serving as a Nuclear Reactor Operator and Senior Avionics Technician while serving aboard multiple ships and shore facilities in US Navy Performed in-depth troubleshooting and repair on a myriad of electronic devices and systems and was sought out to consult, execute, and train senior and junior personnel on the most mission critical failures while underway Managed many technicians routinely maximizing available resources to meet production goals and performed emergency critical electronic repairs with accuracy and calmness Instructed Advanced Electronics to 600+ electronics technicians over a three year period, including complex schematic interpretation and analytical troubleshooting techniques

Education
National College of Business & Technology - Salem, VA Associate of Science: Business Administration Focus on business management, administration, accounting, business and contract law, and economics Achieved 3.9 GPA (with Honors) Naval Nuclear Power School - Orlando, FL Advanced Diploma: Nuclear Physics, Reactor Theory, Advanced Electronics Successfully completed the most demanding course of education with the highest attrition rate in the US Navy Nuclear theory and physics, radiological fundamentals, advanced electronics, metallurgy and thermodynamics, heat transfer and fluid flow, mechanical and electrical theory for Reactor Operators Achieved 3.6 GPA Naval Nuclear Field A School - Orlando, FL Advanced Diploma: Electrical Theory and Basic Electronics, Physics Basic and advanced electronics, advanced algebra, trigonometry and vector algebra, physics, advanced troubleshooting techniques and RADAR Achieved 3.7 GPA 2009

1989

1988