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    ITIL asset management focuses on four key categories: software costs, procurement, hardware asset value, and access of software. Performance in software costs was 71.52%, procurement was 82.82%, hardware asset value was 80.96%, and access of software was 61.50%, resulting in a total performance of 72.58%. The document provides metrics and targets for evaluating each category.

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    ITIL asset management focuses on four key categories: software costs, procurement, hardware asset value, and access of software. Performance in software costs was 71.52%, procurement was 82.82%, hardware asset value was 80.96%, and access of software was 61.50%, resulting in a total performance of 72.58%. The document provides metrics and targets for evaluating each category.

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    Download as xls, pdf, or txt
    19 views4 pages

    Itil Trial

    Uploaded by

    tiamostar
    ITIL asset management focuses on four key categories: software costs, procurement, hardware asset value, and access of software. Performance in software costs was 71.52%, procurement was 82.82%, hardware asset value was 80.96%, and access of software was 61.50%, resulting in a total performance of 72.58%. The document provides metrics and targets for evaluating each category.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    of 4

    ITIL Asset management

    ITIL asset

    Perspective
    Software Costs Procurement Prespective Hardware asset value

    Performance
    71.52% 82.82% 80.96%

    Access Of Software 61.50% Total Performance 72.58% Scorecard includes 4 categories, 16 indicators Help - You can change the values in "weight" column, the value must be between 0 and 10; "10" value means that the perspective or goal is the most valuable - You can change the values in "Value" column;

    Strategy tree and scorecard details for 07.11.2009 :


    Perspective Software Costs Indicator Weight (x of 10)
    3 Cost Of Software To Customer Software Support Personnel Cost Software Development Cost Cost Of Software Maintenance Total Performance in group It Implies The Cost Involved To A Customer In 3 Purchasing the Software. This Indicates The Cost Involved On Support 2 Executives, calculated in millions

    Description

    Value
    71.52%

    50

    4 Metric is not available in trial version

    30

    1 Metric is not available in trial version Software Costs 3 This Indicator Is Used To Find Out The Mean 4 Time That Is Taken For Procuring Any request This Indicator Implies The Quality Of The Product Procured Should Be Upto The Mark.It Is Measured On A Scale Of 1 To 10.Maximum 2 Score Implies Best Product.

    2 71.52% 82.82%

    Procurement Prespective
    Mean Time To Procure

    24

    Quality Of Product Business Compliance Issues User Aids For Product Use Total Performance in group

    2 Metric is not available in trial version 2 Metric is not available in trial version Procurement Prespective 2 This Implies The Cost Of Hardware That Is Required To Access The Software. (units2 millions) This Implies The Cost Involved In Configuration Of The Hardware System As Per The 4 Requirement Of The Software.(units- millions)

    2 10 82.82% 80.96%

    Hardware asset value


    Cost Of Hardware Required

    15

    Cost Of Hardware Maintenance

    Cost Of Hardware Engineers To Company Cost Of Third party Hardware Assistance Total Performance in group

    2 Metric is not available in trial version

    2 Metric is not available in trial version Hardware asset value 4 This Indicator Implies The Level Of Ease Of Use Of Software To the User. Calculated on a scale of 4 1 to 10 This Indicator Indicates The Cost Associated With providing software access to each user Companies can choose various options such as 1 Saas, open source to reduce these costs. 4 Metric is not available in trial version 1 Metric is not available in trial version Access Of Software

    5 80.96% 61.50%

    Access Of Software
    User Interface Userfriendliness

    Software Access Cost Per user Training Sessions Held Access Modes Total Performance in group

    1000 4 5 61.50%

    Total Performance in ITIL Asset management

    72.58%

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    EVALUATION VERSION
    and weight values will not affect any changes of perspective performance and total performance values To purchase a full version, please visit http://www.strategy2act.com/ordering_metrics.htm

    Measure unit

    Target Value

    scale

    100

    scale

    100

    scale

    100

    Score

    10

    number

    72

    Score

    10

    scale Score

    0 10

    20 1

    scale

    100

    scale

    10

    scale

    10

    Score

    20

    scale

    10

    number number Score

    100 10 10

    5000 1 1

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