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Statutory and

regulatory

requirements expectations

Customer determine requirements

Needs Users To Satisfaction Surveys By means of Meeting Expectations

Customer Focus
Wants to

Communicate

To

Establish

To

Transfer

Information

Meet

Needs and wants

Requirements expectations surveys design services search for new markets Preferences location Price occupation

Customer Needs and Expectations

Desing products search for new markets satisfy customer's needs match benefits design services standarize products

priorities location desires unsatisfy wants occupation Requirements life style Price others

expectations needs Preferences

To know customer

To

By means of

to know

surveys

Regulatory transfer delivery environment safety

Communicate customer requirements

statutory Regulatory

Of
Establish

of
requirements

information permits cost the fines health safety financial laws

of

of

To
communication

of

information

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