HISTORY of big bazaar: Big bazaar is a hypermarket format that combines the look, touch and feel of indian

bazaars with the choice and convenience of modern retail in 2008. Big bazaar opened its 100th store, marking the fastest ever organic expansion of a hypermarket. The first set of big bazzar stores opened in 2001 in Kolkata, Hyderabad and Bangalore. The groups speciality retail formats include books and music chain, depot, sportswear retailer, planet sports, electronics retailer, e-zone, home improvement chain, home town and rural retail chain, aadhar among others. It also operates popular shopping portal, futurebazaar.com. and future capital holdings. The groups financial arms provide investment advisory to assets worth over $1 billion that are being invested in consumer brands and companies, real estate, hotels and logistics. Operations: Most of big bazaar stores are multi-level and are located in stand-alone buildings in city centres as well as within shopping malls. These stores offer over 200,000 SKUs in a wide range of categories which are led primarily by fashion and food products. Food bazaar, a supermarket format was incorporated within big bazaar in 2002 and is now present within every big bazaar as well as in independent locations. A typical big bazaar is spread across around 50,000 square feet(4,600 metre square) of retail space while the larger metropolises have big bazaar family centres measuring between 75000 square feet(7,000 metre square) and 1,60,000 square feet(15000 metre square). Big bazaar express stores in smaller towns measure around 30000 square feet(2800 metre square). Human resource department: The HR department of big bazaar is very dynamic. Employees are the biggest strength and asset of the organization and the HR department realises this very well. This is very evident from the way the HR department handles all its employees. They take utmost care to select, train, motivate and retain all the employees. They have continuous developmental programmes for all the employees. There are two shifts for the employees. The first shift employees arrive at 10 AM in the morning and leave at 7:30 in the evening, while the second shift employees report at 12:30 in the afternoon and leave at the time of store closing(10 PM). Recruitment procedure: Following are the main sources through which big bazaar recruits its employees: Consultancy services- The top level management employees are recruited through private consultants. They are usually appointed as departmental managers. Walk inns- This is the main source through which big bazaar recruits its employees. People seeking jobs usually approach the human resource department for job vacancy through this mode. Employees who get selected from this source are appointed at the entry level as team members. Employee referrals- This is the other main source through which employees are selected. Candidates who have given their previous employer as referrals are first

interviewed and from their previous employer opinion is taken about their behaviour and performance in the job. If they receive a positive opinion from their previous employer, they are selected Campus recruitment- Young people bring new ideas and fresh enthusiasm, therefore, big bazaar visits some of the reputed educational institutions to hire some of the most talented and promising students as its employees.

Selection procedure: The following is the selection procedure that the human resource department practices to hire its employees: Interview- Candidates for the entry level jobs are interviewed by a HR person. They are asked few basic questions about their education, previous work experience and if any languages known etc. This is done to evaluate the candidates ability to communicate freely and also to evaluate other skills. Psychometric tests- Candidates for higher and top level jobs are asked few questions which basically test their sharpness, analytical ability and ability to handle stress, presence of mind etc. This is done because managers are required to make some vital decisions under stressful conditions. Group discussion-In campus recruitment, students are required to give written aptitude test and group discussion where they will be given a topic on which the group has to discuss and arrive at a solution or a decision which is accepted by the whole group. Finally a formal interview is be conducted to assess the overall skills of the students.

Induction: New selected employees will be given a 13 days induction and training programme. They will be given information about the companys business, different departments, etc. They will be informed of their roles, duties and responsibilities. They will also be informed about the HR policies and rules of the company. The new employees will be on probation for a period of six months and after this period the HR manager along with the department manager will review the performance of the employee. If the employees performance is good and satisfactory, the employees services will be confirmed. Compensation and rewards: The employees are rewarded suitably with attractive pay packages. The salary of an employee includes basic pay, housing rent allowance, special allowance, provident fund, ESI, mediclaim etc. Annual bonus will be given at the time of Diwali. The employees and their dependents are also entitled for medical treatment in recognized hospitals with cashless hospitalisation with whom future group has tie ups. If a hospital is not recognised the amount spent by the employee will be reimbursed. Along with these, all the employees are given a card known as Employee discount card (EDC) through which they can buy any product at big bazaar at a special discount if 20-30%.

Leaves and other rules: An employee during his probationary period is entitled for 7 days of leave. A confirmed employee is entitled for 30 days of leave in a year. There is only one type of leave the employees can take which is known as all-purpose leave. All the employees will be given identity cards which they have to wear and also swipe while at the time of entering and leaving their store. Performance appraisal: The HR department conducts performance appraisal of all employees annually in the month of April. Based on their performance increments will be given in their pay. In addition to this if an employee achieves or exceeds the target given to along with their team members will be provided with attractive cash and other incentives. Training and development: Future group has its own training division for all its employees known as future learning and development limited(FLDL). All the employees are given training for 20 days in a year spread over different periods. Gurukul which is a part of FLDL gives training to all the employees on various skills like team work, dedication, discipline, improving customer service etc. to make them more knowledgeable and productive. Work culture at big bazaar: With an average of 27 years, the big bazaar employees are young and enthusiastic. Work in this people driven industry is powered by the desire to create path breaking practices and employees are held together by values. Their passion is to make a difference in customers lives and performance is the key that makes it possible. Leadership is the quality that motivates the employees to never stop learning, stretching to reach the next challenge, knowing that they will be rewarded along the way.

Description of job profile: Store manager-the store manager along with the assistant store manager takes care of the overall management of the various divisions. He is the overall head of the outlet. HR manager-he is responsible for managing, overseeing the personnel department within the organisation. Departmental manager and assistant departmental manager-every department has a departmental manager and assistant departmental manager who works and focuses on achieving the sales target for their respective department. Team leader and team members-the team members are those who are in direct contact with customers helping them in their purchase. They report to their respective team leaders who supervise the work of team members and in turn reports to departmental manager Marketing manager-the marketing manager strategies various advertisement schemes, decides product price and takes care of promotion of the products. Among various roles marketing manager also determines the demand of product and services in the market. Housekeeping and maintenance-housekeeping staff takes care of the cleanliness of the store and the maintenance staff is responsible for the systematic arrangement of the various products in their respective shelves.

Bibliographic details of big bazzar:

http://www.bestsamplejobdescription.com/business-job-description/retailmarketing-job-description/ http://www.slideshare.net/bnharsha/big-bazaar-project03-final http://en.wikipedia.org/wiki/Big_Bazaar