“Our Profit is August 2007

Your Success”

An Affiliate Of

And the Award Goes to...

Congratulations to Keith Denner, President of Professional Property Management Inc.
for receiving the International Crime Free Gerda Suess Landlord of the Year Award. Upcoming Events
Keith was nominated for the award by Officer Jeff Hartshorn of the West Des Moines August 15th
Police Department for Keith’s and his staff at Sun Prairie Apartment’s involvement in
General Membership
the Crime Free Housing Program. Sun Prairie’s management was the first community
Meeting
to join the program back in 1988 and due to their involvement and participation in the
program the number of police calls to Sun Prairie has been cut in half since Keith and Ryan’s Steakhouse
his staff became trained in the program. Clive

August 16th
If you would like more information regarding the Crime Free Housing Program - you
can contact Officer Hartshorn at the West Des Moines Police Department. Vendor Council
4:00 PM
Chicken Coop
West Des Moines

Trade Show Coming in September! September 20th

CIAA Trade Show
September 20th is the date for the CIAA Annual Trade Show. The event will be held at
Sheraton Hotel
the Sheraton Hotel at 50th & University in West Des Moines. Mark your calendars...this
West Des Moines
is one you won’t want to miss! There will be food, prizes, refreshments, fun, and most
importantly...VENDORS! Last year we saw over 100 apartment personnel at the event.
Everyone on your staff should attend. This is an ideal opportunity to network, share October 2007
ideas, and find solutions to any number of problems we face in our daily operations. NALP Education
This year promises to be bigger and better than ever. Save the date, and watch for more Course
exciting details coming soon!

Inside:

CIAA Board of Directors •

PRESIDENT
Melissa Johnson, Olde English Village
VICE PRESIDENT & LEGISLATIVE CHAIR
Rick Koontz, Signature Place
TREASURER & EDUCATION CHAIR
Mary Spain, Apartment Finder
SECRETARY
Jennifer O’Brien Konior, TAB Properties
•
Committee News
CIAA on the Web
VENDOR COUNCIL CO-CHAIRS • Vendor Registration-
Tom Newton, Gorman Roofing Trade Show
Rocky Sposato, Tub Wrx • 2007 NAA Conference
Update
PUBLIC RELATIONS CHAIR
Deb Lanpher, R & R Realty • August 15th Meeting
Registration
MEMBERSHIP COMMITTEE CHAIR • Vendor Members
Lesley Sweet, Knapp Properties
• New Members
TRADE SHOW COMMITTEE CHAIR • Promotions and Postings
Michelle Ogden, Timberland Partners
 COMMITTEE ANNOUNCEMENTS
Education Committee Update
The Education Committee will sponsor the NALP National Apartment Leasing Professional course in late October and early November.
It will be a four day class held one day per week in selected weeks.
The subject matter is more than just basic leasing as it covers areas such as Time Management, Goal Setting, Teamwork, Loophole Free
Leases, Handling Emergency Situations, Prohibited Practices, Promoting Your Web Address and much, much more.
A national NAA designation will be awarded upon completion. Look for detailed information to be issued next week under separate
cover.
Mark your calendars you won’t want your leasing staff to miss this one!

The CIAA on the Web

To be a guest blogger, please submit your article in MS Word or PDF format to info@ciaahq.org.
Share you ideas and experiences with your industry peers!
Website: Email: Blog
www.ciaahq.org info@ciaahq.org http://blog.ciaahq.org

Vendor Registration - Trade Show

When: Thursday September 20, 2007 4:00-7:00 P.M. Where: Sheraton Hotel, 1800 50th Street, West Des Moines, Iowa

The theme this year is Las Vegas so choose your booth style and giveaways appropriately. There will be an award for Best
Vendor Booth.
Vendors will provide a $25.00 prize for the drawing portion of the event.
There will be a Grand Prize Giveaway sponsored by the CIAA, and vendors.
There will be a segment of Maintenance Olympics from 5:00-6:00 P.M. where events can be won by members of
maintenance staffs.
Refreshments and food will be served throughout the event.
Decorations of the room are provided by the CIAA trade show committee.
Table sizes will be 6 foot by 30 inches unless you request additional table space, additional table $100.00 payable with reg-
istration. If you are bringing a pre-made booth please get with chairs about the space you will need and possible price ad-
justments.
Booth amount is $350.00 for CIAA Vendor Members and $700.00 for non members.
Electric for any booth will be an additional $20.00 payable with registration.
Wireless Internet for any booth will be an additional $50.00 payable with registration.
Table assignments will be made based on the order registrations/checks are received, with those arriving first receiving top
locations.
Cut off for registration is Post Date September 5th 2007. After that date a fee of $100.00 will be assessed.
Registration form provided on Page 6
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 That’s Vegas, Baby!!!
The NAA Conference was held this year at the Mandalay Bay Resort and Casino in Las Vegas on June
28th-June 30th with more than 6,000 people in attendance. I was fortunate enough to go this year, and I
thought I would share with you my experience. On the first day, the Kick-Off Celebration was led by The
Apartment All-Stars, these ladies are a lot of fun, and they succeeded in getting everyone pumped up and
ready to go. Then it was time for the first of over 50 education sessions the NAA offered to attendees. I
chose to see the always-entertaining Dan Thurman, who started his session by doing a couple of back handsprings and a back flip. That’s a
great way to get people excited; too bad we can’t do that when people walk through our doors…
The speakers the NAA chose were professional, top-notch public speakers, and they offered inspiration, education, and motivation to all.
The Key-Note Speakers were Archie and Peyton Manning, Leslie Stahl, and my personal favorite, Chris Gardner and were worth battling
the crowds to see. After each day’s education sessions, I attended the NAA Trade Show. Every vendor you can think of participated in the
show, they had games like “Dumpster Diving”, the “Money Booth”, and even “Deal or No Deal”. Cort Furniture was really fun and shot
off a money gun every fifteen minutes. The NAA itself; gave away prizes like a Plasma TV, a Tiffany Diamond Ring, a Sony Laptop, and
the Grand Prize of $30,000 cash!!!
The evenings also had plenty of activities. Thursday night was the Maintenance Mania, were maintenance specialists competed for the top
prize of NAA Maintenance Mania Champion. This was hilarious, definitely a must-see for all. The Opening Party on Thursday night; and
the Closing Gala on Saturday night were glittered with Vegas style and wonderful food. On Friday night, the Vendors held private parties
throughout the Mandalay Bay resort; I liked the Apartment Guide party at The House of Blues.
In closing, I would have to say that attending this conference gave me opportunity to gather with individuals that are as passionate about
this business as I am, to meet and mingle with vendors that gave me a plethora of ideas, and to listen to speakers that at times brought tears
to my eyes and a laugh to my lips. Hopefully, next year, we will have a large presence of CIAA members benefit from this experience the
way I did.
Lori Young, Marketing Manager
Winwood & Country Club Village Apartments

August 15th Membership Meeting!

We will be discussing the September 2007 Trade Show and the next NAA Education Series we will be sponsoring
this fall - National Apartment Leasing Professional (NALP).

Where: Ryan’s Steakhouse, 1900 NW 86th Street, Clive

When: Wednesday, August 15th, 12:00 Noon (Please have plate fixed and ready to start prior to Noon)
Lunch: Buffet style - self pay (gratuity included on individual check). Be sure to mention that you are with the
CIAA as you pay at the check out

Use this form to register no later than August 14th at noon. Please fax back registration form to (515) 327-9104.

Company Phone

Name Name

Name Name

Page 3
 CIAA Vendor Members

A+ Lawn and Landscaping Nationwide Office Care

Apartment Finder
Carpet Pro by Baker Interiors
Cort/Instant Furniture Rental
Dewitt Painting
First Advantage SafeRent
Qwest
Safe Rent
Sherwin Williams Carpet
State Farm - Glenn Waterhouse
Stew Hansen’s Dodge City-Jeep
Vendor Members’ websites and
contacts are linked through our
website!
To Become A Vendor Member con-
tact Tom Newton 515-883-0838
tomn@gormanroofingservices.com

Furniture Options Stitzell Electric

Your vendor members make
Gallon, Inc. Sudzy’s Carpet Cleaning many CIAA events possible.
Gorman Roofing Services Tenant Data Please support them!
Hawkeye Legal Services Transworld Systems
Jetz Service Co. Tub Wrx

Vendor Spotlight
State Farm, Glenn Waterhouse
We all know the importance of our residents having renter’s insurance and we all need to do our part to be sure
that our residents are well informed of exactly what the property insurance covers and who would be respon-
sible in any event involving damage to the property, their possessions and other resident’s possessions. Glenn
Waterhouse and his team at State Farm are experts in Renter’s Insurance and are able to provide you with in-
formation for your leasing packets, move in packets and to keep on hand for your residents. Glen also has
some great ideas regarding how to get your residents to purchase renter’s insurance to better protect them-
selves and your property. Just give Glenn a call and “Like a good Neighbor, State Farm is there.”
glenn.waterhouse.jxdk@statefarm.com Phone: (515) 223-5566

A Big Thank You!

Special thanks to those vendors that responded so quickly to register for the upcoming
Vendor Tradeshow in September!
Furniture Options - Apartment Finder - Sherwin Williams Floor Covering
Sudzy’s Carpet Cleaning - Carpet Pro by Baker Interiors

Page 4
 7 Steps to Superb Customer SERVICE
Salesmanship and product knowledge. We’re much more effective selling the product if we know how it works.

Ears. Use them to hear what the customer wants and needs. Don’t interrupt. Do ask questions so you will fully understand.

Responsibility. Seize it, and give customers confidence that you will help them.

Value of the product and the organization that stands behind it.
Initiative and inventiveness. Doing what needs to be done and finding new ways to do it better.

Courtesy. Consider everyone an important customer. Don’t forget that your current resident’s are customers too!

Ethics. Treating people with respect and fairness.

Welcome New Members!

PROPERTIES
Bob Davis
Mansions at Jordan Creek
VENDORS
Carpet Pro by Baker Interiors
Gallon, Inc.
Nationwide Office Care
Safe Rent

Promotions, Positions and Postings

NEW ADDITIONS HELP WANTED
Need to post a job opening?
Adam Ramirez has joined the Signature Country Club Village is looking for a
Place maintenance team. Part-time Leasing Agent to work eve-
ning and weekend hours. Please contact Would you like to announce a
Jennifer McKinney at 223-1180 or new member of your team to
Jamie Budlong has joined Country
Club Village Apartments as their new email resume to the apartment community?
Full-time Leasing Agent. mckinney.jennifer@rrrealty.com

TAB Properties is looking to fill mainte- All you need to do is email

Ben Sikorski has joined R&R Realty
Group as their new Head Grounds-
keeper.
nance positions. Experience preferred
but not required. Apply in person or
email resume:
5528 Meredith Drive - Des Moines
jokonior@tabproperties.com
your information to us and we
will be sure to get it posted in
the next newsletter!
lanpher.deb@rrrealty.com

Email: info@ciaahq.org Website: www.ciaahq.org

Page 5
 Vendor Registration Form
2007 CIAA VENDOR TRADE SHOW REGISTRATION

Vendor Name __________________________________________

Vendor E-Mail _________________________________________

Vendor Cell Phone ______________________________________

Requirements:

Booth $350.00 ________

Additional Space $100.00 ________

Electric $20.00 _________

Wireless Internet $50.00 _________

Late Registration $100.00 ________

Total Amount Enclosed $ __________

Please contact me about additional space and pricing for a pre made booth _________

The $25.00 prize I plan on giving away is______________________________________

I need a sign for my booth. Please indicate correct business name for sign.

Please use your sign from last year if available.

Mail Registration with check to:

CIAA
3775 E.P. True Parkway #263
West Des Moines, Iowa 50265

All Questions should be directed to Trade Show Chairs Tom Newton-883-0838 or Michelle Ogden 288-9055.

Page 6