July 2009 MONTHLY PUBLICATION

From Cheryl’s Desk

A few months ago we discussed the topic of telling our story. It has
been almost a year since our residents and families took our cus-
tomer satisfaction survey. Highlights from our survey told us that
100% of our residents had overall satisfaction and 100% would rec-
ommend us to others! We were so pleased with these results, yet
continued to dig into the survey to find areas to improve upon. The
areas that we worked on over the past 10 months based on your
feedback have been working to keep overall cost down, menu and
dining options, quality of our amenities, and transportation. We
looked at work efficiency and workflow and made sure that we
were good financial stewards by adjusting our staffing hours based
Watkins Manor residents,
on our census and acuity and streamlining positions. Resident
menus and dietary selections were reviewed and modified and fine families and staff enjoyed the
dining was added as an option for our Watkins Manor residents. fun festivities at the annual
We started lab draws at Watkins Manor, a service that we had al- Family Picnic in June.
ready been providing at AMM/RMM. This has helped to reduce the
need for transportation and brought a much needed service to our Thanks to everyone who at-
residents. Through the commitment, work, and volunteerism of tended. This event is some-
staff, families, and the Winona Health Foundation and Auxiliary we thing we look forward to mak-
were able to update some of our living areas both inside and out- ing special every year!
side. Moving forward we will continue to work to keep overall
costs down. We will work to make sure that rate increases and
service charges are minimal and competitive with others in our in-
dustry. We are also looking at transportation options that will meet
the needs of our residents. Our hope and mission is that our cus-
tomers find value in what we do and that our work tells a story that
is packed with satisfaction and excitement.

Inside this issue:

Resident Profile:
New Name 2
Dorothy has been a resident at Adith Miller
Manor for many years. She enjoys spend-
ing most of her days reading the Winona Humor 3
Daily News, visiting with her housemates,
and watching America’s Funniest Home Edible Tidbits 3
Videos.
Dorothy has three children: Bill, Jack, and JoAnn. Jack, who lives Activity Profile 3
in Tennessee, visits as often as he can and always bringing special
treats from Bloedows! Dorothy just loves to visit with children - Pictures 4
whether it’s her own grandchildren, or someone else’s, her face
continued p. 2 Directory 4
 Page 2

Winona Health Services Service Excellence at Memory Care

As part of Winona Health’s ongoing efforts to inte-
grate its hospital and clinic services, Community Me-
morial Hospital’s name has been changed to Winona
Health Services.

On October 1, 2009, Winona Health Physician Clinics

will become part of Winona Health Services. The
Congratulations to Gina McRae (photo: middle), Resi-
name “Winona Health” then will refer to all hospital,
dent Assistant at memory care! Gina was one of Wi-
clinic and senior healthcare services.
nona Health’s seven Living Service Excellence Award
winners announced in May. This Award is presented
“This name change reflects the internal work being annually to outstanding staff who perform their jobs
done to fully integrate hospital and clinic services to exceptionally well and exemplify our Service Excel-
better serve our patients and the community,” said lence Standards. Here is her nomination:
Mike Allen, Winona Health chief financial offi- “Gina has worked in our memory care homes as a
cer. “With an integrated healthcare organization and full-time Resident Assistant for many years. She is a
an electronic medical record that spans our commu- "gentle leader” and an exceptional role model. If I had
nity, Winona Health’s focus is on ensuring the best to use one word to describe Gina it would be "mentor"
care for our patients in the appropriate setting for well-
- she is reliable, honest and trustworthy. Gina takes a
ness and healing.” special interest in our residents and quickly identifies
needs and works to get those needs met. Right out of
a "Disney" story, she has been known to meet family
Winona Health and Winona Clinic merged on January at a department store to help pick out a winter coat
1, 2008. The community healthcare system traces its that will work well for a resident or to take glasses in
roots to 1894 when citizens and physicians raised for repair. She works efficiently and takes on extra
money to remodel the former Langley Home into Wi- responsibilities. Her managers believe that what she
nona General Hospital. The community continued to does on a day-to-day basis helps our department be
support the expansion of local healthcare services more efficient and effective. She has a can-do atti-
and, in 1962, the hospital moved to its present loca- tude and never complains about her work load or
tion on Mankato Avenue. schedule. Gina can be counted on to work with integ-
rity, always doing the right thing for our customers.
She has built trusting relationships with her work
group, and she is a valuable asset to our department,
our residents and their families. We are so lucky that
Gina is a member of our team!”

Feature Resident continued from page 1

always lights up when there is children in the room.
Dorothy didn’t quite finish school when she was younger. She explained, “I was going to have to work any-
ways so why not start then instead of waiting?”. Dorothy has a great sense of humor and loves a good laugh.
She can often be found sitting next to a housemate talking up a storm - probably a skill she acquired from her
customers when her and her husband owned Bell’s Bar on Winona’s east end. Till this day Dorothy shares
memories of days as a bar owner. Can you imagine all the stories she has?

To view past publications of our newsletter, please visit our website at winonahealth.org and click on “News & Publications” .
Page 3
Shopping Outings

Each Thursday at Watkins

Cartoon Fun from todaysseniors.com
Next Alzheimer’s Disease
Support Group
Wednesday, August 12th at 6:00 p.m.
CMH-Parkview Conference Room
Topic: Open Discussion & Support
For more info. contact Cheryl Krage at
494.7496
Manor we have a
shopping outing to one of
the local stores. We have
visited Wal-Mart, K-Mart,
Target, Shopko, the Dollar
Store, Fleet Farm,
Penney’s, Hy-Vee and the
Winona Mall. We spend
an hour, usually 1:30 to
2:30 at the store, and
each resident is dropped
off and picked up at the
front door of the
establishment.

At times some residents

go along for the ride just
to see how prices have
changed in the past few
years.

Join us! Sign up on the

Watkins Manor will hold an open house for the sheet in the lobby and we
community on Friday, July 17th. are always happy to see
Mellows Fellows will provide entertainment and new faces on our outings.
Also if anyone has an idea
refreshments will be served. for a new shopping
excursion just let Nola or
Cheryl know and we will
attempt to meet your
Edible Tid Bits request. Future shopping
News from Watkins Dining Services trips are also discussed at
the monthly Resident
Tuesday July 14th Made to Order Breakfast
Forum.
th
Wednesday July 15 Grill Out
Wednesday July 22nd State Fair Theme Day
th
Tuesday July 28 Made to Order Omelets

Resident’s get ready for the fair! On Wednesday July 22nd Watkins staff will
be hosting a County Fair Theme Day. There will be games, trivia, and fair food
for lunch.
Bean Bag Toss ~*~ Dollar Bingo~*~Trivia~*~ & fair food for lunch!

Watkins Manor resident E-mail: wattherapy@winonahealth.org. E-mail your loved one, and Nola will deliver it personally to them!
 Staff Directory
Mary Miller-Hyland, Administrator THE BEST THINGS IN
507.457.4335
Mmiller-hyland@winonahealth.org IN LIFE AREN’T THINGS..
Cheryl Krage, Manager
507.494.7496
ckrage@winonahealth.org Watkins Manor took a trip to the
Eagle Center in Wabasha. What
Paula Walter, RN an educational experience!

507.494.7478
pwalter@winonahealth.org
(bottom) Bob K. and his daugh-
Jennifer Ready, Supervisor ter, Mary, enjoyed the festivities
at the Watkins Manor Family
507.457.4560 Picnic.
jeready@winonahealth.org
Nancy Slaby, Admin. Secretary
507.494.7400
nslaby@winonahealth.org
Nola Skappel, Life Enrichment
507.494.7483
nskappel@winonahealth.org

Winona Health’s assisted living

offers apartment-style living at
Residents and family at Adith
Watkins Manor and specialized Miller Manor and Roger Metz
memory care at Adith Miller Manor Manor enjoyed a BBQ on a warm
and Roger Metz Manor. summer evening in June. Over
30 guests were in attendance!

(left) Everyone gathered in the

garden to fill their plates with all
the fixings - potato salad, baked
beans, potato chips and water
melon.

(left) David, and his mother, Nola,

take a moment to pose for a
picture.

(left to right) Alice,

Cindy, Arline, and
Gladys just finished
preparing their Amish
Bread.

Winona Health is proud of its 113-year tradition of serving the healthcare needs of the Winona regional community.