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Solving Email Problems
Solving Email Problems | Case Studies
Quickie Email Migration

March 10th, 2010 | Posted by Pin
Let me tell you about our most recent email migration feat. On
Friday, March 15, at 1.18 pm, we received an online order for
email hosting from Geh of Chua Trading. At the time, our team
was having a mini vacation in Port Dickson to watch Le Tour
de Langkawi. The race had started in Muar and was ending in
Port Dickson, and being cycling enthusiasts, we just had to be Guide to new email hosting
1 there!
Geh was extremely prompt and helpful. He provided all the
information we requested almost immediately. By 5.27pm, the
email migration had been completed. A new email setup guide
was prepared and sent to him to help him set up the new email
system for all their email users.
Before we closed the case, however, our team made sure

that the new Mail Exchange (MX) settings were propagated
correctly. A call was made on Monday morning to make sure
that everything was working well. Then, we helped the customer
Malaysian Anuar Manan creates history in Le Tour de Langkawi to remove their own email domain from their previous email
service provider. If we didn’t do that, they’d encounter missing
Thankfully, with our Remote Office concept, it didn’t matter emails, which can be a big problem.
where we were. Upon receiving the request, the team was able to
ascertain immediately that this was an email migration instead In response to our team’s quick action, Geh said, “Thanks for
of new email setup. With that in mind, we knew we had to act the info. Appreciate your fast reply.” Our team would like to
fast, because usually, the customer must have encountered thank you too Geh, for coming to us with your problem.
some serious email problems that had forced them to migrate.
Getting to know Aizam

Sneak peek of mobile office
First, we made a call and spoke to them about their problem.

In this way, we wanted them to know that they weren’t dealing
with a machine. Before that, we did some background checks
to ensure that we had sufficient access to manage their email
domains in order to estimate a completion time. The customer Muhamad Aizam, the cute and macho IT veteran
was relieved to hear that we could get it done within the same
day, and we also informed them that our migration team Allow us to introduce you to Aizam, who outsourced us to host
was ready to continue working on their problem even on the and support email facilities for the company he works for.
weekend if necessary. They’ve quite a huge number of users, and our set up for them
in February went smoothly. Now, their email users are using
our services without any problems.
Q: Aizam, can you tell us a little bit more about yourself

and your work?
I’ve been working in IT for more than 11 years. I used to
work for IBM Malaysia (AS400) and CSA Malaysia ( KTM
Email Hosting 1.com.my

Komuter Project ), but now I’m with Sime Darby Eng ( We were introduced to Shima by a friend who is a web
Senior System Analyst ).This is my 10th year with them. developer. During our first visit to her office, we spoke to the
I’m responsible for preparing bids for new projects (local people in charge to try and understand their issues with the
and international), designing and ensuring that new existing email service provider. Apparently, they’ve been losing
and existing systems are in working order, and last but emails and having spam problems.
not least, to analyse current systems for enhancement, in
accordance to the company’s growth and expectations. It was clear that Shima and her team were frustrated, so we did
a thorough technical review of their current email server. We
Q: How did you find us and what made you choose to found a few incorrect settings in their DNS servers, and noticed
work with us? duplicate MX records which were pointing to same IP address.
I found 1.com.my via the Internet, after I Googled for a To make matters worse, one of the pointing used was “.asia”
top email hosting service in Malaysia. I decided to choose which isn’t recommended.
1.com.my due to your minimum downtime for the whole
year, and the support you offer to your customers. Once the contract was signed, our email migration team took
2 immediate action. There were several issues reported and
Q: Why did you opt to outsource an email host, rather our support team prioritised those issues and solved them
than hosting it in-house? immediately.
I chose to outsource due to my project-based requirements,
plus the cost to implement an in-house email host is much It is also worth mentioning that usually, previous email hosting
higher in comparison to outsourcing the solution. service providers tend to not remove email domain names from
their system when someone terminates their email services.
Q: If you were to describe our email hosting services This causes internal routing problems, so we’ve informed
in one word, what would it be? Shima, who will in turn inform her previous email host to make
GREAT – Good, Readiness, Easy, Archive, Total Solution the necessary removal.
Q: Okay, last question, which would you choose –

iPhone or BlackBerry?
Blackberry :) Proxy4Wow, Mini Migration
“Thanks Aizam! The interview really helped us to know more July 8th, 2009 | Posted by Pin
about you. Your words really motivate us and it’s made our
team extremely excited! Rest assured, continued enhancement A few days ago, Kien asked for a new email mailbox for his
of services and support is at the top of our list of priorities, and “Proxy4Wow” project, which is specially created for Malaysian
it can’t be done without feedback and support from people like gamers who’d like to play the low latency US/Taiwanese version
you!” said Pin, founder of 1.com.my. of “World of Warcraft”.
Our migration team is never choosy about the projects we take

on, so although the email migration involved just one mailbox,
Shima’s Third Email Migration we took all the necessary steps to ensure that nothing could go
wrong. Kien’s prompt reply to our queries was the key component
September 13th, 2009 | Posted by Pin to the speedy completion of the migration, which took less than
two days! Kien was kind enough to drop me a message afterwards,
Our new client, Shima Asia Pacific, has had several bad saying, “Pin, thanks for everything you did.”
experiences dealing with email service providers. They’ve often
given her nothing but empty promises, but failed to provide her No, thank YOU, Kien!
with the support she needs.
Shima's Third Email Migration

Teliti Computers, The Smile economically for us to subscribe to your service. I hope maybe
in the future your company will have a package that caters to

SMEs like mine. Thank you for all your assistance so far. I will
July 8th, 2009 | Posted by Pin
definitely recommend your company to others who are looking
for a reliable service provider with excellent support.
’’
It’s always nice to get feedback from people, and this is how
potential clients become our friends, even without business
transactions.
Continuous’ Email Migration

3
Walk Through
We put a smile on Hasniza's face
Teliti Computers has decided to outsource their web and email

Has your email service provider ever made you feel like
infrastructure to us. Don’t worry, this isn’t a lengthy tech
ripping your hair out? I bet it has. Well, our client, Continuus
post about how our team did the migration. Instead, we have
Consulting, certainly has had enough when they came to us
something more refreshing!
for a solution. They’ve lost emails lost to cyberspace, received
emails 2 weeks too late… you name the problem; they had it!
Hasniza may look like the girl next door, and she has dreams of
becoming a tailor, but don’t judge a book by it’s cover because
One particularly distressing episode occurred when they lost
she’s responsible for all the technical aspects of her company,
the opportunity to bid for a tender, due to an email that arrived
and not to mention over 200 staff! What’s more, she designed
a week later. By the time they got it, the invitation to bid had
Teliti’s website, but she needed help and came to us to get her
closed, and there went their chances for the big bucks. The
existing mail server out of their internal server room.
worst thing was, when they demanded answers, the technical
support blamed power outages and virus attacks, but didn’t
We communicated with her mainly through emails and we
bother to provide alternatives or solutions.
started to learn more about each other and the problems she’s
been facing. She’s very friendly and is a great person to work
Well, we firmly believe that no one should have to suffer this
with, so we quickly became friends!
kind of heartache or lose their sanity over something that’s
supposed to make life and work easier. So, we helped Continuus
She says, “Thank you so much for making it easier for me. I
Consulting switch to a new email system, and they can’t be
already went through the Control Panel. Simple interface and
happier with the results.
easy to administer. Can’t wait for Monday! The email migration
sheet is excellent. I thought of creating something similar, but
I’m proud to say that our teams worked seamlessly together
you have saved the day! Now I can proudly use Teliti’s mail to
and the email migration took just 5 days to complete. Let me
communicate with you. Thanks to you and your team!”
walk you through what happened:
Day 1 Thursday, May 21, 2009
Are We Expensive? 02:58 PM Continuus Consulting subscribed to our email

services online. We acknowledge the order
immediately and waited for payment. Meanwhile,
our migration team assessed the time required, the
Someone wrote in to us recently,
complexity of the project, and the current email
inquiring about our services and fees.
environment.
We sent them the info and this is what
they had to say in return:
03:30 PM The client made the payment and filled up the
payment acknowledgment form. Our migration
‘‘ I fully understand your explanation
and am pleased with how you present
team then outlined the overall migration plan and
made a list of the information required.
your company. Having a stable and
reliable service provider is very
04:30 PM Our migration team completed the setup with
important in Malaysia, and it’s
new DNS addresses. The client told their existing
reasonable for your company to command this price with the
service provider to update their email domain with
level of service you provide. As my company’s email volume and
the new DNS addresses.
usage is not that critical, even though it will be nice to have your
company’s level of stability and reliability, it’s not really feasible

11:30 PM Our migration team received a list of the client’s from the old Registrar to the new Registrar put us in a deadlock
existing email users and began setting up mailboxes situation where we were not able to modify the DNS addresses
in the new email server. to follow the agreed migration deadlines. Our original plan
assumed that we were able to modify the DNS addresses first
Day 2 Friday, May 22, 2009 before performing the Registrar Transfer.
03:54 PM The client informed our migration team about the The migration was postponed and took place 5 days later.
completion of the DNS change request submitted Though the interruption did not affect the email services, but
earlier. it definitely knocked a dent on our reputation as one of the
leading provider in corporate email solution.
05:30 PM Our migration team confirmed that all preparations
were ready. All we had to do was wait for the actual We extend our gratitude as well to the client’s previous email
migration, which was scheduled on Sunday at 8 hosting vendor professionalism that agreed to extend their
pm. account expiry to allow for the domain name transfer process
4 to complete. With everyone’s cooperation we managed to roll
Day 3 Saturday, May 25, 2009 out a new escalation plan immediately as backup.
We all took the day off. Luck was on our side as the domain name transfer process
came through even as we were preparing to activate our agreed
Day 4 Sunday, May 24, 2009 escalation plan before the deadline.
08:00 PM Our migration team changed the Mail Exchange “Glad everything worked and the transfer process was smooth.
(MX) record and performed a final live checking. None of our staff are even aware of the migration.” “We cannot
They then sent the client email confirming that the afford any disruption in our email communication as it is a
migration had been successfully completed. critical service to our daily business operation” said the client’s
IT Person who was responsible for the client’s email hosting
Day 5 Monday, May 25, 2009 service.
09:00 AM The client returned back to work and changed to The client’s IT Person is definitely one of the most resourceful
their new email setting by referring to a step-by- and responsive guy we have ever worked with. He took extra
step guide that we gave them earlier. effort to understand the technical part of the email migration
and personally configured all of the client’s PC equipment are
09:37 AM The client started using the new email service configured to use the new email server addresses.
without any problems!
Since our new client is a listed financial institution, strict
Here’s what they had to say: measures was taken to make sure we comply with their stringent
email requirements and that we make available the resources
‘‘ Thank you for the simple instructions you provided. The
new email service for my company has been a success. All my
to support their required level in terms of maintenance and
troubleshooting of any problems with their new email hosting
outlook users are able to send and receive emails as usual.
’’ service.
Another happy ending, brought to you by 1.com.my! Even after the migration was complete, our email hosting team
continued to monitor the status of their ‘email transactions’.
We made sure their registration information for their domain
name is current, as well as their email client configurations are
Murphy’s Law in Email Hosting correct. Additionally, we pointed their domain name to our
fixed IP address to reduce the chances of their emails from
May 21st, 2009 | Posted by Pin being marked as [SPAM].
What began as a flawless email “What else can I say, ‘Muchos Gracias’. I didn’t know it could
migration plan was delayed a week create a problem.”
longer for one of our new customer,
a listed institution that is well known
in the financial and banking sector
in Malaysia thus proving Murhpy’s
Law as valid.
An oversight in the migration plan

overlooked the delay in the domain
name transfer process. In layman’s
term, the transfer of domain name

Microlink Email Migration Q : How did you hear about us?
A : By surfing Google.
December 3rd, 2008 | Posted by Pin
Q : Why is email important to you?
A : It's fast and efficient, and is accessible from almost
We’ve just completed an email migration for Microlink Solutions
anywhere.
Berhad, a leading banking solutions provider. We understand
that the process of getting acquainted with a new email-hosting
Q : You booked an email-hosting service online with
provider can be somewhat intimidating for a business, and
us, how did you find it?
that’s why we set up a dedicated “Transition Team” whose sole
A : It was quite easy.
purpose is to take the headache out of email migrations and
help our clients get their users up and running.
Q : Why did you choose us? Do you have any comments
on our pricing, online ordering, service or
The challenge, here, was to make sure the process was totally
reliability?
transparent to all of their users, who work in different offices
5 A : It was a relatively simple process, as the price structure
and time zones. All this had to be done within a short time frame
was value for money.
– we had less than a week. We worked out the migration plan
together with their MIS teams, and the whole idea behind the
Q : Are you satisfied with our service?
process was to make as few changes as possible to the existing
A : So far so good!
users’ email setting. We also had to ensure that NO emails were
lost during the transition.
Q : Any suggestions on how we can improve our email
hosting service?
We also introduced a new control panel to help them manage
A : None yet.
their users and monitor the new email service. Theirs was an
experienced team that we enjoyed working with, and as usual,
we continued to monitor the email transition progress even
after the migration was completed. Our promise is - Worry-
Free & Zero Downtime migration, and trust me, we take this
Amtek Changed Email Domain
promise very seriously!
April 12th, 2008 | Posted by Pin
Amtek, a leading global precision

metal stamping and tooling specialist,
wanted to register the domain name
“amtek.my”, to better reflect their
corporate identity. We were more than
happy to study and plan the migration
process for them. The challenge was
that every existing user should continue receiving emails sent
to their old address, “kriscom.com.my”, at their new email
address under “amtek.my”. There are 150 users altogether. We
The white label webmail with customer's corporate identity
started by creating the forwarding rules using an email alias.
Both email domains use DNS servers, which are managed by us.
To bypass any possible downtime caused by DNS propagation,
Interview with Muzaffar we set up the same pointing records in both the old and the
new DNS servers during the DNS address change. Phew, lots
of tech-speak there! Excuse me! By working closely with the
June 30th, 2008 | Posted by Pin
technical team from Amtek, the name “amtek.my” is now in use
and running perfectly!
Mr Muzaffar Abdul Halim is one of our
new customers; he runs a business on
TV-content production, distribution and
business consultancy. A short time ago,
he contacted us about our email hosting
service, and recently, we interviewed
him via email to get his feedback on our
services. You can tell by his answers that he’s a man that gets
straight to the point, we like that! Check out what he had to
say:

Zero-Downtime Email Migration Business Email Solution for Khind
for Furniweb! January 20th, 2008 | Posted by Pin

Khind Holdings Berhad was in need of a reliable email service
provider to control spam and viruses with more reliability.
Furniweb Group is an industry leader and producer of
They were aware that outsourcing of email hosting will directly
internationally-recognised webbing products that are available
reduce costs and also improve their email service’s reliability.
in more than 30 countries. They recently decided to migrate all
Quick-responding technical support is important, as email
of their 120 email users from 8 different domains to the email
issues can easily affect their business operations. They had
solution that we host.
many users and all their email addresses needed to be managed,
therefore, transferring to a new email hosting was a considerable
Our team studied the case and came up with a migration
challenge. Also, there was a need for a single control panel that
plan, with full cooperation from Furniweb’s MIS team. Taking
would be able to control different email domains.
6 existing user preferences and settings into consideration, we
started the migration process by setting up all email users in
To convince the management on the high-level reliability of
our new email servers.
our email hosting, a trial period was introduced. Upon the
successful completion of the trial, the management of Khind
With help from their existing email service provider, the
Berhad was convinced and agreed to subscribe. The transfer
MX records were updated and the new email system started
of all initial email accounts was done without downtime, while
routing messages to the new email servers. The next step was
maintaining the current email address of each user. Upon the
to change all Furniweb’s DNS addresses to a more reliable
setup completion, a transfer guideline was provided to ensure
one with dedudancy support. To avoid the DNS Propagation,
all users knew how to use the new webmail and configure POP
the new DNS server will have identical pointing pre-defined.
accounts.
Glad to say that the migration for Furniweb Group was done
successfully without any downtime and interruption to their
The transfer of email hosting went smoothly and resulted
users in various regions.
in high customer satisfaction. Up to this date, there was no
downtime, with almost 100% uptime for both SMTP and POP
mail servers, while the configuration of email was error free, as
shown in the DNS report. By using our email hosting facilities,
Khind experienced significant reduction in spam and viruses,
which indirectly improved their operational efficiency. The
client was also satisfied as there was no need for hardware
upgrading or purchase of additional software licenses.

Working Around Your ISP Within a day, we arranged to have Aiktern, a friend and
network specialist, attend to our customer in Johor. The on-

Blocking Port 25 site investigation was performed and all aspects of the network
were checked. A summary of findings was compiled and shared
March 10th, 2010 | Posted by Pin with the customer.
Ok, time for some tech speak! Many ISPs are blocking the out- This is how we like to deal with our customer’s email problems,
bound SMTP port 25. It allows ISPs to block spam sent out after all, that is our main business!
through their networks, but it tends to “punish” those who in-
nocently need to send stuff through e-mail servers, rather than
those belonging to their ISP.
Email Archiving Solution
December 2nd, 2009 | Posted by Pin
7
By default, 14-day nightly backups of email messages are
bundled with our email hosting services. Daily snapshot
backups are stored in a top tier cloud storage system where
restorations from the past 14 days can be obtained directly
from the control panel.
The port 25 is chosen by default
In a nutshell, here are some of the possible scenarios that you

might encounter when using port 25:
1. Sending an email from your Outlook Express or Outlook (as-

suming you’ve configured the email client to use the default
port 25 for your SMTP server)
14-days nightly backup
2. Submitting a web form (assuming the back-end was done
using a SMTP method) Existing Problems
3. Using Groupmail to deliver email newsletter (assuming the 1) Backup does not cover messages which have been
Groupmail is configured to use port 25) downloaded via email clients, in the event the email client
does not leave a copy of messages in the server.
In short, your emails will be blocked and the worst thing is,
they’re usually dropped without any returned error messages 2) Messages sent through the email clients will not appear in
or notices to the sender. To overcome this issue, we’ve setup the Webmail, thus will not be included in the backup.
an alternate port. You can use port 8025 or port 587 instead
of port 25. 3) Deleted messages in the Webmail will not be included in
the backup in the event the users ‘Purge’ the Trash folder.
4) Backup covers only 14 days. It is not a complete archiving

On-Site Support solution.
In a recent case, one of our customers

informed us that they’ve been experiencing
duplicate emails and timeout problems.
Their connection to our mail server was
also extremely slow. We took immediate
action to set up a test and confirm that the
problem cannot be solved off-site. Though
we suspected that the problem was largely
due to their network problems, saying “No” to a customer isn’t
how we like to do things.

Available Email Archiving Options Comparison Chart
1) Email Archiving Features Email Archiving Bcc Archiving

Backup Can only be applied Can backup selected
A full-fledge email archiving solution that comes with specific to ALL mailboxes mailbox
admin console. Securely store, search and retrieve archived mailbox
messages in seconds.
Manage Full admin console, No. Messages are
archive with reporting, forwarded to a
search and users specific mailbox for
management archiving purpose.
Access Authorized users to Authorized users
the Admin Console to the mailbox that
stores the archived
messages
8
Storage size Unlimited Depends on the size
of the mailbox that
stores the archived
Admin console’s dashboard
messages
Search Searches message Limited Search
options text, attachments,
and metadata with
lightning-fast results
and export to .pst,
.pdf, .txt, MIME, and
more
Cost RM120 per mailbox RM58.80* per
per year mailbox per year + 1
additional mailbox
Retrieve archived messages via search (10GB) RM139.20
per year
2) Bcc Archiving
*Between RM58.80 to RM99.00, depending on number of mailboxes
selected
A basic email backup solution that stores messages in a
specific mailbox.
Estimated Cost
Features Email Archiving Bcc Archiving

Backup 20 Not available RM1,459.20 / year
selected (RM66 x 20 mailboxes
mailboxes + RM139.20)
Backup 100 Not available RM6,019.20 / year

selected (RM58.80 x 100 mail-
mailboxes boxes + RM139.20)
Backup all RM24,000 / year RM11,899.20 / year

mailboxes (RM120 x 200 mail- (RM58.80 x 200 mail-
Archiving setting page
(200 boxes) boxes + RM139.20)
mailboxes)
Archived messages are forwarded to a specific mailbox

Using GroupMail Name for Account: Any Name
Name: Your Name (appear in recipient’s email)

(Part 1 – Configuration) Organization : -
Email Address : noreply@yourdomain.com (appear in the
November 6th, 2009 | Posted by Pin From Address)
Reply-to Address : noreply@yourdomain.com
E-mailing has become the revolutionary step in how compa-
nies and organizations choose to keep their partners, friends
and clients informed and up-to-date. Using e-mail solutions
like GroupMail has certainly simplified the job and it is very
user-friendly.
Here’s how the application can be configured, once installed on

the user’s machine.
9
Step 1:
Open and run Group Mail from your installed machine. Go to
Tools > Account Manager
User Information
Step 4:
Navigate the tab to “Delivery Options” and key in the
information as shown below.
Delivery Options: Standard

SMTP Server: smtp.emailsrvr.com
Tick “Require Authentication”
Connections: 1
Go to Tools > Account Manager Pause every 1 message for 30 seconds
Step 2:
Click on the “New” button to start configuration. A window
titled “Account Properties” as shown on the right region will
appear.
Delivery Options
Account Properties
Step 5:
Step 3: Click on the “Setup” button for Authentication Settings
Key in the information as shown below under the “User
Information” tab. Tick: Use SMTP Authentication (outbound)
Type: AUTH-LOGIN (Default)
Username: noreply@yourdomain.com
Password: Your Password

Step 8:
Upon successful sending of the test email, the following screen

will be visible stating the status as “Success!”
Authentication Settings
10
Step 6:
Click on the “Advanced” button for Advanced Email Settings.
Email Testing Succesful
Key in the information as shown below:
SMTP Port: 587
POP3 Port: 110
Using GroupMail
Note: Do not tick “Server requires an SSL connection” | other (Part 2 – Managing Groups)
settings remain default
November 6th, 2009 | Posted by Pin
Having successfully configured the GroupMail and running

email tests, we can now proceed to managing the groups. Like
the name of the software, GROUP MAIL, it simply means that
it sends out e-mails in groups or in bulk. There are 2 recom-
mended methods:
Type 1: GroupMail Format (Default) – Recipients are stored

internally
Type 2: External database – Recipient information is retrieved
from an external Database System
SMTP & POP3 Advanced Email Settings Step 1:

At the top tabs, click on “Groups” then navigate to the left
Step 7: panel, select “New Group”, and will be prompted to choose the
Click on the “OK” button on the Advanced Email Settings and Group Type.
start the email test by clicking “Test” button.
Specify a Test Message To: email address:
Creating New Group
Testing Email Settings

Step 2: (GroupMail Format – Default) Step 5:
Lastly, give the group created a name.
11 Name the Group

Selections of Group Type
Like we mentioned earlier, GroupMail can also be connected to

Step 3: an external database. Let’s see how is it done:
Give the field a name, type and its size.
[Type of text varies from Date, Text, Number, Currency, Step 1:
Boolean, Unicode) Choose the preferred group to be modified (Double-Click)
Selecting Database Group to be Modified
Step 2:
Specify the database connection and define group contents by
Field Customization advanced data selection and qualification (Using SQL Query)
Step 4:
Select the field name that represents the recipients’ email ad-
dresses. Usually, the check box below will not be ticked as du-
plicated email addresses will not be stored. It act as a validation
feature for redundant e-mail detection.
Specify Email Field Modify Database Group

Step 3: Step 2:
Writing the SQL Query by selecting the preferred columns in Writing the email message. GroupMail supports HTML email
the database table. too.
12
Composing the E-mail Message
SQL Query That’s all!!!
Here’s a couple of question that might arise.
Using GroupMail (Part 3 – Sending 1. Now, when do we do housekeeping? Like it was said, when
& Housekeeping) the information are not meaningful and out-of-date

2. How do we know when the email is not sent to the recipient(s)?
Here’s how a sample looks like:
We would suggest letting our team of professionals handle the

housekeeping of your mailing list. What is housekeeping? Well,
it is an action whereby outdated email addresses are cleaned
out. You might have noticed it yourself when you receive a re-
jected notification from specific e-mail address. But first, let’s
learn how to send a personalized e-mail using GroupMail.
Step 1:
Start composing email messages with easy-to-use function like
this below. Inserting a merge fields for name will simply look
like this !*NAME*! | This !*NAME*! will be replaced by respec-
tive names specified in the group when sending to the particu-
lar recipient.
Delivery Status Notification | Rejected caused by typo error in the

mail domain. Should be "yahoo" instead of "yaho"
To rectify the problem from recurring, perform a clean up /

update to the email address.
One-step Action:
Go into the preferred group storing the e-mail address; locate
it and delete / update
Select Message tab > New > Start composing Update : update details (user exist)
Delete : remove (user does not exist)

Get your Mail on the iPhone
If you want to retrieve your email with your iPhone, you have
two options. Firstly, iPhone Mail allows you to access your
email account in a way similar to email clients such as Internet
Mail, Outlook or Outlook Express. Here’s how you do it:
13
Modify Recipient's Details
Email Archiving and

Compliance Overview
September 22nd, 2009 | Posted by Pin Welcome to Mail screen
Did you know that an organiza- On the Settings screen, tap Mail, Contacts, Calendars. Go to
tion with only 100 employees Add Account and select “Other” from the Welcome to Mail
produces around 83GB of Data screen.
per year from sent and received
emails? In US, federal or state 1. Name: Any Name
agency, financial services or 2. Address: Enter your email address.
brokerage firm, bank, publical- 3. Password: Enter your password for your email account.
ly traded company or medical 4. Description: Any Description
institution are required by law
to have a compliant archiving Save your account settings and select POP
solution.
On the Incoming Mail Server screen, press “Enter”
Our email archiving provides quick deployment of email ar- 1. Host Name: pop.emailsrvr.com
chiving for all government agencies regardless of their email 2. User Name: Enter your email address as your user name.
platform. With secure capture of all emails and full text index- 3. Password: Enter the password from your email account
ing of emails/attachments, freedom of Information requests
are fulfilled with limited expenditure of IT resources. On the Outgoing Mail Server screen, press “Enter”
1. Host Name: smtp.emailsrvr.com:587
The archiving service indexes all message components: Head- 2. User Name: Enter your email address as your user name.
er, Body, and Attachments. All of these components are easily 3. Password: Enter the password from your email account.
searchable through a secure web based user interface and re-
trievable to standards-based formats like .pst, .pdf, text, mime, Your second alternative is Webmail, the Safari web browser on
etc. your iPhone allows you to see the real web - not a stripped-
down mobile version. You can access the Webmail by pointing
your browser to http://mail.1.com.my. If you have a slower
connection, try http://m.1.com.my. For those with private-
labeled webmail, you can try http://website.yourdomainname.
com!

Behind Every Spam-Marked Mail Client host blocked?
July 14th, 2009 | Posted by Pin July 9th, 2009 | Posted by Pin
One of our customers reported that one of their emails had Our team member, Eunice, encountered a peculiar problem
gone missing. First, we verified if the sender’s mail server was with her email recently. One of the emails she sent was returned
working perfectly and not holding that particular email in with the following “error” message:
queue. Second, we checked the recipient’s Spam folder in their
Webmail, because emails are often intercepted and moved to “Client host [210.187.79.36] blocked using pf-ip4tset.blagr.
the Spam folder. emailsrvr.com=127.26.0.2 (in reply to RCPT TO command)”
To help our customer understand why the email from that Our team figured out that the recipient’s mail server has been
particular sender was marked as Spam, we gave them the blacklisted. To get around this, all you need to do is add the
following step-by-step guide: recipient’s email address or domain to the “safe list”. But how
14 do you do that exactly? Well, here’s how you’d do it through
First, go to the Spam folder in your Webmail Webmail:
In your Webmail, go to Settings > Spam Settings > Safelist
Select the spam-marked email you wish to view
View the full header of the Spam-marked mail you wish to

investigate further
Webmail's Spam Setting
Mark any message as NOT SPAM and it will be added to your

safelist automatically
View full header
The Couldmark Spam filtering system checks the sender’s

email host for any incorrect configuration, previous spamming
Safelist email automatically
activities and any other things that makes this email
suspicious.
Do it from the Control Panel for entire domain or individual
use
Anything more than 6 Spam-Score are marked as Spam
Email Control Panel
Eunice said “The problem seems have solved already. Thank

you very much. We will update u again.”

Archiving Corporate Email Group List and Discussion Over

Email
There’s no denying that emails are becoming more important
these days, and having back up copies made of all incoming and
outgoing messages can be crucial to your business. But, how
can this be done?
The challenge is that the archive copies must be made easily

retrievable at any time. The system must also be transparent
and easy enough for email users to understand, so that they
don’t have to worry about extra settings in their email clients
or Webmail.
15
Rigel has just subscribed to this add-on; and our team set up
Setup unlimited group list in your email control panel
the entire system for them in less than a day. Now they have
peace of mind!
Quite some time ago, we founded an underground society with
around 30 friends, many of whom are entrepreneurs, online
business owners and grant recipients. We needed an email
that could be easily remembered, and used by all members,
so we came up with – friends@1.com.my. Any message sent to
this email address will simultaneously be forwarded to all 30
members on the list. The list is protected, so that no one other
than the authorised sender can use it. It IS an underground
society after all!
Rigel provides solutions for world-class hygienic environments!
What Happens When Your Staff Smarter Auto-Reply Vacation

leave? Message
One of your staff left, so the logical thing to do is to remove

his/her email address to make room for your new staff, right?
So what happens to the emails that are still being sent to the
deleted email address?
This is a very good question that was asked by our friends

from VT Group. The solution is quite simple– create an “Email
Alias”. It is unlimited, free and most importantly, it forwards
all email messages it gets, to one or a few email addresses.
Each sender will receive only one auto-reply message
One of our email users was planning to go on a holiday, so he

activated the auto-reply vacation message through Webmail.
When activated, an auto-reply message should be sent out to
people who are sending him emails. Everything seemed to be
working fine in the beginning, but then, it started to fail. No
more vacation message! Panic, he filled up our Contact us form
immediately to get help!
We informed him about the catch; our auto-reply system only

Add new email alias in your email control panel
sends the vacation message out once if it is from the same
sender! We’re happy to say we fixed the glitch, and our client’s
enjoying his vacation right now.

Email Lost & Found 1. Logon to http://www.sendspace.com/
March 2nd, 2009 | Posted by Pin
Right after we have sent an email to all our email customers

about how to retrieve lost emails, we came to the narrow rescue
of Felicia, of Red Energy. She was kind enough to share the
whole story with us after the incident (before her boss find out
about it). We kid! :)
Browse a file and start uploading
1. Can you tell us what your company does and a little
bit about your background? 2. Browse your files and start uploading. You can also fill in
Red Energy is a trading and engineering services company, the Description, Recipient’s Email and Your Email, so that the
established in 1983. Our company’s vision is to be the leader recipient will receive an email with the download link right
16 of heavy industrial solutions provider and to deliver away after the file has been uploaded successfully.
responsive and reliable customized solutions. I’ve been
working with the company for more than 16 years and I 3. During upload, don’t click on any link or navigate away from
find that the job is challenging. I like dancing, especially the page. Otherwise, it will cause the browser to terminate the
Line dancing and Belly dancing. I also like travelling. upload. However, if you really wish to terminate the upload,
you can click on the ‘Cancel Upload’ below the progress bar.
2. Tell us about the incident, how did it happen?
Well, I accidentally got into my boss’ e-mail account,
thinking that it was my own.. I went and deleted all the
emails from the Trash Folder. I only realised that the
account didn’t belong to me after I deleted all the emails!
Ha! HA!
3. What was the first thing that came to mind after you
accidentally deleted those emails? Copy download link and send to your friend
Oh! First thing that came to my mind was the mail you sent.
“When someone accidentally deletes an important 4. After the file has been uploaded successfully, you can copy
email…..” the download link (in the red box) and send it to the recipient,
so that they can retrieve the file.. The download link is also
4. Do you have anything to share with our readers on available in HTML and Forum code format. Why wait? Start
how to prevent such incidents from happening sending large files with SendSpace today!
again?
Don’t worry, we have 1.com.my, they will restore all the
deleted data, but don’t over do it, I believe they are busy
too. Solving the Email Problem for
5. How did you find dealing with our support team
You
during the email restoration?
August 7th, 2008 | Posted by Pin
Excellent, you have done a very good job.
Triple Redundancy Back-Ups
How to Send Large Attachment? Your business data is your business. So to ensure the integrity
of your email, we save three copies of your data in three
geographically dispersed data centers. This triple-redundancy
October 27th, 2008 | Posted by Pin
system is designed to give you peace of mind that your data will
be stored securely.
Are you having problems in sending large attachments with
your email? Normally, we don’t recommend attaching large
And if one of your users ever accidentally deletes an email, an
files to emails, as it takes time to upload / download. As for
entire folder, or even a mailbox, it’s easy to restore that data.
those with slow connection, it would be difficult for them
The system administrator will just need to log in to the control
to attach or retrieve the files. Moreover, emails with huge
panel and request a data restoration. Backups are retained for
attachments will occupy a lot of space in your mailbox. Now,
14 days; so as long as the data was deleted within the past 13
with the introduction of SendSpace, sending big files couldn’t
days, a complete restoration can be performed.
be easier. Now, you can send a file to anyone, anywhere – up
to 300MB!

Your backup data will be encrypted and safely stored in Stage 1: Restricted Attachments
Amazon.com’s S3 storage system, which has a commitment to

100% system availability that matches our own guarantees. The Here, emails are scanned for dangerous types of file
entire triple-redundancy backup system is designed to ensure attachments. When an email is sent or received that contains a
that your business data will be safe and secure, and there when restricted file attachment, the email is rejected and the sender
you need it. receives a “bounced" email notification informing them of the
restriction.
Stage 2: Normalization
This stage searches for email formatting vulnerabilities that

can be used by viruses to hide from virus scanners. If any
vulnerability is found, our system corrects the formatting of the
message so that it can be thoroughly scanned for viruses.
17
Stage 3: Decompression
Next, if the email contains any compressed attachments such as

Spam Filtering Provided by Cloudmark zip files, the compressed attachments are temporarily unzipped
so that the contents can be scanned for viruses.
It’s estimated that approximately 95% of all email sent is
spam. Spam is the most complex problem for email hosting Stage 4: Virus Scan
systems and leads to millions of dollars in lost productivity
and additional infrastructure costs for businesses. Spammers After the above preprocessing is complete, a virus scanner is
adapt to technology changes and improve their techniques on used to scan the email and all of its uncompressed attachments.
a daily basis, learning new methods to elude common spam Everything is scanned to ensure maximum protection against
defenses and acquiring more sophisticated computer networks new virus threats. ClamAV is the current scanner of choice,
to bombard mail systems and penetrate inboxes. although our system was designed to be able to plug-in any
virus scanner on the market, should the need to do so arise.
We evolve our spam defenses faster than spammers evolve their
tactics. If you choose to outsource to Mailtrust, your business
email will run on a state-of-the-art email hosting system with
numerous levels of anti-spam protection.
Our spam filtering system, powered by Cloudmark, features

Advanced Message Fingerprinting and real-time threat
intelligence to rapidly detect spam, phishing, and viruses.
Instead of analyzing message text, Cloudmark generates
electronic fingerprints that precisely identify abuse in all Webmail Mobile
languages and formats. These message fingerprints are stored
locally at Mailtrust and updated in sub-minute intervals. This April 4th, 2008 | Posted by Pin
automated approach delivers spam filtering accuracy of 98% or
higher together with near zero false positives. Want to be more productive? Access your emails through
your mobile phone, with Webmail Mobile. By simply pointing
We also empower our customers and end-users with control your phone’s browser to http://m.1.com.my, you can manage
over their personal safelists and blacklists to further keep their your emails, calendar, tasks, and feeds, as well as access your
inboxes clean. Safelists allow certain senders (email addresses, contact list and company directory. There’s no additional
domains, or mail server IP addresses) to bypass the anti-spam charge for Webmail Mobile. Say Khind wants something more
system. Conversely, blacklists allow customers to block mail personalized, here it goes – http://m.khindmistral.com. It’s
from certain senders. Customers can also control what to do free!
with spam once it has been identified.
Virus Protection
Our virus protection scans all inbound and outbound emails

using a multi-stage process. The process is broken down into
the following four stages:

Understanding Web Hosting
Understanding Web Hosting | Case Studies
High Compute Cycle Problem We limit our hosting package to host only one website for each
hosting package subscribed. For example, if our customer wish
to setupa new sub-domain (eg, blog.xxx.com), they need to
subscribe to a new web hosting package.
In a perfect world, your web hosting
One of our friends who had subscribed to our web hosting
company might assume that
service to host their Cradle award winning CRM project has
every website consumes the same
subscribed to the additional hosting xxx.coconect.com. Each
processing power, but this is not
hosting is RM80 a year, though it doesn’t come with ‘unlimited
the case. Busy websites with heavy
add-on domain’ we are sure that is a better approach!
codes can take up more compute
cycles.
“We’d like to continue supporting you as we really like your
18 service,” said one of the founder of Coconect.
Compute Cycle (CC) provides a better way to measure how
busy awebsite is, apart from its bandwidth and storage. It's
fair to say that those with higher CC's should be charged more.
“Compute Cycles are a measurement of the processing time
that your applications require, attained by calculating CPU
Working with Web Designer
processing time andaccounting for the disk I/O consumed by Jamie Soon
your application’s operations”.
September 13th, 2009 | Posted by Pin
Our standard web hosting comes with 10,000 CC a month,
more than enough for most websites. So far, we've only had Jamie’s approach to web design is definitely off of the beaten
two customers who've exceeded their CCs. Instead of charging path. Not only does she use her own name as her website
them (or penalising them), we work hand in hand with them address (jamiesoon.com), but she always replies to your emails
to look into their site and find out if we can reduce the high in a short but sweet fashion that makes you feel like you’re
CC problem. Since both of them are running busy Blogs, we working with a friend, rather than a company. She’s definitely
introduced the WP-Cache, a plugin that serves content from someone you can trust, and gives you peace of mind.
the cache for faster access and reduced CC.
Unlimited Hosting Plan?

Jamie has been designing websites since 2001
On her website, you’ll find her impressive portfolio and also

interesting travel photos of the places she has explored. You
can tell by looking at these that she’s a very passionate person
and it definitely makes you feel like you want to work with her.
She has also posted some interesting articles such as: ‘Getting
“XXX hosting company in Malaysia offers an unlimited hosting the right colours for your design‘, ‘Why making changes is a
plan that comes with unlimited storage that allows you to host good thing‘, and ‘Getting a website without spending money‘ –
unlimited websites”. I think people may not understand the joke.
The word ‘unlimited’ is catchy but doesn't ring true. Many

web hosting plans boast about supporting unlimited or
certain number of add-on domains. In a nutshell, you can
host a number of websites by subscribing only to one hosting
package. Such a setup is messy and often turn the server
unmanageable or abused.
Web Hosting 1.com.my

online. Our team went the extra mile to install thefreshly-baked
theme. Farid just couldn’t wait to see his new Blog in its perfect,
outdoorsy feel! Us too!
“Thanks, of course for your support and also to setup this blog.
Thanks. 1.com.my Really have a great team and fast service.
TQVM Pin”
Enjoy blogging!
Camping in Gunung Nuang
We’re proud to say that she’s now one of our hosting referrals.
Premier Wood Web And Email
We’ve worked with her on many successful migrations, Migration
transferring her customers to our new hosting servers. Here’s
19 what she has to say about our services: April 29th, 2009 | Posted by Pin
“I am glad that I finally found an affordable hosting plan at

1.com.my. The hosting package is perfect for installing a blog
and the price makes it more affordable for my clients who are
starting small businesses or want to start a personal or non-
profit site. It’s cheaper than other hosting plans because the We were given short notice and only, strictly speaking, a
email hosting is a separate package, but it’s no problem because weekend to get both web and email hosting done for Premier
my clients can use their Yahoo or Gmail email accounts. Not Wood. Although Premwood products are sold in more than 10
only is the price great, I’m impressed with the friendly service, countries, this wasn’t exactly a mega transfer, but our team
fast response to my enquiries and the effort put in to get the took the job very seriously nonetheless. In all, there were about
new hosting is up as fast as possible. I highly recommend Pin 10 mailboxes to be transferred, and the website.
and his team at 1.com.my!”
I’ve heard horrible stories from friends who’ve been through
Thanks Jamie! It’s been a pleasure working with you too! So, if such a migration. Some irresponsible hosts would gave them
you’re on the lookout for a web designer/developer, do check only a login to the hosting control panel, and didn’t care to
out jamiesoon.com. explain, plan or help set up the new email or website.
We started by retrieving all the important information we need

during migration. A migration plan was drafted and sent to our
Perfect Golf Swing Revealed client before the actual migration. Our client just need to sit
back and relax. When they have came back to work on Monday,
May 8th, 2009 | Posted by Pin there was no “Monday blues”, as the migration was a complete
success. Happy clients = happy us!
While we were working on their project, we noticed that their

Contact us form wasn’t working. In fact, it hadn’t been working
for a long time. Through it wasn’t in our scope, our migration
team fixed that as well. We believe that knowing how to solve
problem is more important than pointing fingers.
A perfect gold swing Blog in a perfect theme!
“Ok Pin I like your support I will banking today,” Said Farid!
Farid was skeptical before signing up our web hosting package.

Apparently, he is looking for a web host that is WordPress or
Blogready. He has engaged someone to design the theme for
this new Blog- A Perfect Gold Swing! Both his hosting and
domain name is ready, two hours after he placedthe order

cPanel, Control or Complicated
We’re definitely not a cPanel fan, yet, you find them bundled in
with most of the web hosting packages available on the market.
To web hosting providers, cPanel makes their lives easier. It
claims to manage all settings under one root, which is by the
customer themselves.
Each site's directories are defined clearly
20 Allowed Memory Size Error

January 19th, 2010 | Posted by Pin
cPanel's dashboard
A kid was looking at the Great Orion Nebula
Attention Wordpress users, this is worth a read. One of our web

hosting customers enabled the “all in one SEO pack plugins” in
The default view of cPanel's FTP his WordPress account and got this error message:
Is this really what a customer would want? If you find cPanel “Fatal error: Allowed memory size of 33554432 bytes exhausted
too complicated, like we do, check out the control panel that (tried to allocate 491520 bytes)”
comes with our web hosting package.
Always ready to lend our customers a helping hand, we
informed him that he could try to increase the allowed memory
size limit via:
1. htaccess e.g. (php_value memory_limit 64M).

2. wp-config.php e.g.
(define(‘WP_MEMORY_LIMIT’, ‘64MB’);)
Technical jargon aside, there’s a happy ending, and here’s what

the customer told us
“Thanks for the quick reply. I have tried the first method and it
Dashboard with subtle yet comprehensive design works like a champ! You’re superb. It also solves the problems
that have bugged me for so long. There were some “sub
dashboard” at the dashboard that wouldn’t load properly. After
I increased the memory limit to 64M, everything just works
now. Previously I thought it could be due to the confliction
among the plugins. Thank you very much,” said Robin of
Astronomy Notes.
You’re very welcome!

Malware Injection Attack Website Encoding Problem
September 13th, 2009 | Posted by Pin March 11th, 2009 | Posted by Pin
Malware injection attack is spreading like wildfire these days, After days of research done by our team member Weikiat, we
and countless websites have been affected. The attack is done have finally found the solution to solve the Unicode problem.
via a compromised FTP, and many believe that the virus can Earlier, websites with pages in Unicode encoding such as ‘你好
actually “sniff out” FTP passwords and send it back to the 吗’ was messing out. Apparently, this line was not recognised:
hacker. The hacker then uses your FTP password to access your
website and add malicious iframe coding to infect other visitors
who browse your website.
21
Example of encoding problem
<meta http-equiv=”Content-Type” content=”text/html;

charset=UTF-8″ />
Malware injection warning sign by Google Chrome For .html files to auto display unicode characters, you have to
add following line to htaccess.
Most web browsers will put up a notice when they’ve detected
malware in your website. This prevents other people from AddType application/x-httpd-php .html
unknowingly downloading the malware. If you’d like to check if
your website has been infected, use the Website Security Check Read more here: http://www.besthostratings.com/articles/
from Unmask Parasites. php-in-html-files.html
Basically, it will treat html file as php, as unicode will display

correctly in php files.
New PHP5 Platform

Security report from Unmask Parasites (beta) We would like to announce that our new PHP5 platform
(previously referred to as PHP5 ITK) is ready to be deployed
You might also like to take the following preventive measures globally. This new PHP5 platform provides suPHP functionality
to protect your website from malware: and has been specifically patched to allow common LAMP
applications to work without any modifications.
1. Upgrade your Adobe Reader to the latest version
2. Install anti-virus software like Malwarebytes and Comodo Key Features of the New PHP5 Cluster
3. Use SFTP instead of FTP - $_SERVER["DOCUMENT_ROOT"] contains expected value
4. Remove all malicious coding from your website - $_SERVER["REMOTE_ADDR"] contains expected value
5. Upgrade to latest WordPress if you have a self-hosted Blog - Files owned by user
6. Change your FTP password - Mail functions operate as expected
For further reading, check out Hidden iframe injection Upgrading from PHP4 to PHP5
attacks. Because the PHP team (http://us.php.net/) announced an
official end of life for PHP4 in August of 2008, Mosso | The
Rackspace Cloud will no longer be supporting the technology.
All existing PHP4 sites will be upgraded to our new PHP5
platform.
Sites currently hosted on our legacy PHP4 cluster and will be

migrated to the new PHP5 platform beginning on today.

Sendmail Error Cloud Hosting Specifications
February 22nd, 2009 | Posted by Pin November 4th, 2008 | Posted by Pin
Sendmail are enabled in our web hosting by default. To use it, Cloud hosting? That means
please add this line to your .htaccess file (yes, no space after you don’t have to fight with
-f): hardware, ever. Our platform
is flexible to provide you with
php_value mail.force_extra_parameters room to space. You can run
-fREPLACEYOUREMAILHERE Windows, Linux, or both too in
the same account!
A word to share, you might want to consider using SMTP
method than built in Mail() function. SMTP method is more From the first byte served, your site is hosted on advanced
reliable and it was implemented for serious email delivery and clustered technology designed for high-traffic, high-
can reduce email missing problem. See this review. performance websites. When your site grows bigger than
22 what’s included, you pay inexpensive scale pricing for exactly
what you use and nothing more.
FTP Howto Our Ready-to-Blog package comes with:

• 12GB Disk Space
November 19th, 2008 | Posted by Pin • 10GB Monthly Data Transfers
• 1,000 Monthly Compute Cycles
For those who has subscribed to our web hosting services, • Unlimited Additional Databases
you will receive a login information to the Hosting Control • Urchin Website Statistic
Panel. Your FTP information is available in the Control Panel, • Web Based Control Panel
and you can change your FTP password there. If you are not • 24×7 Technical Support
sure how to use the Control Panel, check this guide. • High Uptime
The default FTP address is ftp1.ftptoyoursite.com. Check if Are you a Techie? (Yes, the following features are available in
you have the server-side filtering options. Enable it with ‘-a’ to one package, no switching required!):
allow showing all files with ‘.’ extension in front of file name, • Linux / Apache / PHP 5.2.0
such as .htaccess. • Linux / Apache / PHP 4.4.7
• Windows Server 2008 / IIS 7.0
• .NET 2.0, 3.0, 3.5 / ASP 5.6
• Ruby on Rails
• MySQL 4, 5
• MS SQL (Extra Charge)
• CGI/Perl Scripting
• phpMyAdmin 2.11.3
• Raw Logs
• SSL Security (Extra Charge)
• Chroot’d FTP Access on Different Users
Enable server side filtering to show .htaccess • Configure Website Welcome Message
• Scheduled Tasks (Cron Jobs)

How to Use Web Hosting 5. If you wish to customize your hosting package, go to
‘Features’ section under Technologies. Click on ‘Customize’

Control Panel? and you are allow to switch your hosting between Linux and
Windows Server. Also, you can choose between PHP 5.2.0
October 29th, 2008 | Posted by Pin and PHP 4.4.7 for Linux hosting.
1. Logon to http://www.websitesettings.com. Enter your

Username and Password to login.
Web hosting features
23
Web hosting control panel login page
2. Now, you can see the websites in your account listed in the
middle of the page. Click on the website domain which you
want to edit.
List of websites in the account
3. Under ‘General Settings’, you are able to view the Bandwidth,

Disk Space and Compute Cycles allocated for you monthly.
If you wish to look at your website statistics, click on the
‘View Web Statistics’.
Traffic and disk space
4. You can also check your FTP login details under ‘General
Settings’.
FTP login details

Managing Domain Name
Managing Domain Name | Case Studies
Domain Name Change for EDMS Retrieving A Hijacked Domain,

e-Suria.com
EDMS recently informed us that they’ve decided to change their
official domain name to reflect their new corporate identity.
I was told by my friend that their
domain name was hijacked.
Someone has transferred the
domain name to another Registrar.
Apparently, it was an inside job.
24 My friend said No to an offer from
the domain theft and immediately
make a police report.
A new domain name was registered to resume their business

operation, but it is tedious for sure. Despite the police report,
EDMS Consultants provides software that makes business sense my friend tried everything but in vain, for a month! They wrote
to both original and new Registars, as well as the domain name
We responded by wasting no time in registering the new domain reseller in Malaysia – but no luck!
name they wanted, and then we notified them about the scope
of work that would be involved. This included addressing the The domain name was originally registered with Tucows, 4 years
following issues: ago, through their reseller ACME Commerce in Malaysia. The
domain theft transferred the domain name to a new registrar
1) The old website address must point to the new one called Name.com. This was done anonymously.
2) We must update the content in the website to show the new True to say, many Registrar take no action on such issues. To
names them, it was a legal transfer. The dispute is between the staff
and the company, none of their business. Tucows requested a
3) An email migration must be performed to switch to a new so called International court order, a document equivalent to
email domain – we are not going to do anything. ACME, in this case – the
billing party, failed to do anything too.
4) Messages sent to the old email address must continue to be
forwarded to the new email address Many domain name owners do not bother to update their
domain name registration information, or WHOIS record. It
is too late until your domain name was transferred and only
you find out your contact information is not updated. Domain
Securing a Brand, Hap Seng Land name reseller or registrar never bother to inform client on
keeping the up-to-date WHOIS record too.
Run a WHOIS check, make sure Registrant and Administrator
Some time ago, Hap Seng Land Holding Berhad registered information shows the owner of the business, not any Technical
their official domain name with us. Recently, they’ve decided to staff or someone who provide the domain name registration.
secure the domain name associated with the brand names they Make sure it is your email got listed, than any other email which
have, including “The Podium” and “Menara Hap Seng”. you do not have access. Remember, any changes or transfer to
the domain name triggers email notification, and you will be
We were chosen because our team would be taking care of the the first one to know, to take immediate action.
domain name in the long term. Something like this requires
proper registration procedures and two high availability DNS The Story Continues – Retrieving the Domain Name!
servers. Three names were proposed and an order was made
through our domain name order form. I’m happy to report that I wrote an email to Tucows, no reply. My second email to
our team has successfully registered and secured the name for Name.com was replied within a day who promise to look into
them! this matter. This was great! Here comes, the proof of ownership
of a domain name. While WHOIS shows the ownership of the
domain name in text, but not in action. Yes, same thing to
contract. The conduct of a business utilizing the domain name
in their brochure, namecard, emails – all shows a conduct of
the usage of the domain name. My friend’s company pay for the
Domain Name 1.com.my

renewal yearly, another solid proof!
Blogspot Redirect Helps Alot
With all document compiled and emailed to Name.com, we are

March 9th, 2010 | Posted by adrian
expecting to retrieve the domain name back soon! :)
Nowadays, in the tech-savvy era, more people have
Updates: The case was finally resolved. The ownership was
familiarized themselves with the world-wide-web (WWW)
returned to my client via a account transfer done by Name.com.
and thus, having online social networks like the popular one
All thanks to the prompt action taken by Name.com and the
– Facebook is nothing to be surprised. And now, more and
initiative to liaise between the parties.
more people uses a blog to start an online business. A blog is
a type of website, usually maintained by an individual with
regular entries of commentary, descriptions of events, or
other material such as graphics or video. A simple blog that
Solving Infinity’s Domain dedicates useful and meaningful information, of course with
25
Dispute interesting graphics of a particular product, will draw the
attention from viewers.
So when your business expands, you might consider to get a
The title of this post doesn’t seem personalized domain name, like www.yourname.com, and
very welcoming, I know, but don’t started to worry that current viewers might not be aware of that
worry, there is a happy ending; the owner had moved to a new website. Now, Blogspot plays
I assure you. It is, however, the important role here. It is able to redirect users accessing
kind of a long story, which I’ll the initial blog to the new website address specified of the
cut short. You see, the domain owner.
name “infinity.com.my” had been
registered many years ago, but
instead of having it registered to
the owner, it was mistakenly registered under the name of the
company that provided the domain name registration service.
It went unnoticed, even by the domain name’s owner, and it

was only until Infinity decided to let us manage the domain
name for them that the mishap was discovered. We raised the
issue immediately, as we knew this had to be resolved once and
for all.
To get to the bottom of things, our team started from scratch, a

bit like CSIs working a crime scene. Our client didn’t even have
Blogspot Setting
information on the domain name login, so we contacted several
related parties, but had no luck. We even considered filing a
Go to your blogspot admin page, Click Settings > Publishing
dispute report to MyNIC, which would cost at least MRY5,000!
> Custom Domain. Now, user will be prompted 2 choices, if
But that was to be the last resort.
you choose to purchase it from blogspot, no CNAME record
needed to be set up; while purchasing it from third party,
Luckily, we hadn’t run out of options. Our team’s persistent
CNAME need to be set. Both of these redirection are done at
investigation and tireless effort paid off, and our client regained
no cost unlike other Content Management System.
ownership over the domain name in the end. I told you there
was a happy ending! Before that, however, Wan, the domain
name owner said, “If this is settled, please come to my new
office at Botanic and I’ll bring you to the best food in Bukit
Tinggi, Klang.” Thanks Wan! We’re glad it’s over, and we’ll be
Securing .MY Domain
coming by for the food soon! :)
Just a quick share. The usage of

the .my domain name is increasing.
Even organizations like MyNIC are
using domainregistry.my instead of
domainregistry.com.my. Well, basically
most companies have now decided to publish .my as the official
domain name, instead of .com.my. Obviously, the trend is
picking up. We estimate more and more companies will be
doing so. If you happen to have a domain name registred under

.com.my, we believe that it is good to secure the .my version as
Defend your Brand Online
well. For example, if you happen to have irishotel.com.my, it is

good to register and secure the name irishotel.my.
The registration fee for the .my domain name is only RM120 a
Domain management safeguards brands
year. You can do a name search at http://whois.domainregistry.
and revenues easily and efficiently. It
my/. If it returns ‘..does not exist in database’, the name is
reduces the impact to your business as
available. Then, let us know, we can register the domain name
part of the Business Continuity Plan.
for you, or you can order online.
What is Domain Name Management?
There’s certainly a risk that someone might take the name
from you. In that case, you can file a dispute case to MYNIC’s
1) Enabling secure registration,
Domain Name Dispute Resolution Policy (MYDRP), if you
renewing, tracking and approval
can prove that the person holding the name has bad faith and
workflow from any location.
26 that it is an infringement ofm your trademark. Bear in mind
that the case usually takes up to 6 months to resolve and may
2) Identifying issues and opportunities through a seamlessly
cost you more than RM5,000 on the legal fees alone.
consolidated domain assets.
3) Domain recovery service from trusted leader in domain

portfolio management
Domain Masking for Free Blogs
4) Prevents illicit domain abuse tactics—such as cybersquatting
January 19th, 2010 | Posted by
and domain kiting.
adrian
Glossary
If you’ve ever come across a
corporate blog with an address
Brandjacking – To hijack a brand to deceive or divert attention;
like companyname.blogspot.com,
often used in abusive or fraudulent activities devised for gain at
your first impression might be
the expense of the goodwill, brand equity and customer trust of
that it’s way too casual or even
actual brand owners.
unprofessional. But, if you have a
professional blog hosted on one of those services, how do you
Cybersquatting – The practice of abusing trademarks within
overcome it? Well, first of all, you’ve got to register a domain
the domain name system.
name for yourself, eg. companyname.com; and now, for the fun
part – the tweak!
Domain Kiting – The process whereby domains are registered
and dropped within the five-day ICANN grace period, and then
Ask your service provider to mask or cloak the website
registered again for another five days. Kiting a domain lets the
address so that no matter where your visitor clicks within the
registrant gain the benefit of ownership without ever paying for
page to navigate, it will still show your domain name: www.
the domain.
companyname.com. It’s really easy, and you only have to pay
RM55 a year for the domain name. That’s it.
eCommerce Content – Websites containing a specified brand
that appears in visible text, hidden text, meta tags or title in
Now you’ve got to choose wisely between the Content
conjunction with other site content that indicates online sales
Management Systems. Let’s look at the two most popular blog
are being transacted on the site.
platforms, Blogger and Wordpress. Blogger (aka Blogspot)
doesn’t charge you when you’re pointing to your registered
False Association – The practice of using a specified brand
domain name, whereas Wordpress may charge you USD$9.97
or trademark in web content to imply a relationship with a
per year, per domain for its domain mapping service.
company or brand where none exists.
For blogger (aka Blogspot)

Offensive Content – Websites containing a specified brand
1. Go to www.blogger.com and login
that appears in visible text, hidden text, meta tags or title
2. Click the tab above Settings > Publishing
in conjunction with pornographic, online gaming or hate
3. Switch to “custom domain”
content.
4. Enter your domain name
PPC (Pay-Per-Click) – Paid placement advertising appearing
For Wordpress
on web pages. Operators of websites hosting PPC advertising
1. Go to username.wordpress.com/wp-admin and login
derive revenue from ads that are clicked, hence the name PPC.
2. Click the tab Settings > Domains
3. Enter your domain URL
Phishing – Criminal use of email to divert traffic to websites
in order to fraudulently acquire usernames, passwords, credit
card details and other personal information. The email and

websites used in these operations employ “social engineering” the others don’t, it pulls the IP address out of the list.
techniques to trick users into believing they are interacting

with a business or organization that they trust. 4) If none of the IPs respond, and a failure IP/URL is defined,
it points the site to the failure IP/URL
Rock Phishing – A method of phishing first implemented by
the ‘rock’ phish gang that utilizes multiple layers of redundant 5) If the system can’t get to all of the IPs, then it assumes that
infrastructure to increase the difficulty of shutting down the the fault is its own connection and it takes no action
attack. Other phishers are now using these tactics as well.
6) If any of your IPs come back online, they’ll be restored
SEO Manipulation – The use of brands, slogans or trademarks
located in visible text, hidden text, meta tags and title in order This effectively and safely keeps your site online, even if one of
to manipulate search engine rankings so that the brandjacker’s your web servers is down. The average failure detection time is
site can gain a more favorable search engine placement. 10 minutes, but the time varies depending on the speed of your
site and the nature of the failure. Recovery times are faster,
27 Traffic Diversion – Hijacking a brand to drive web traffic to a averaging 5 minutes.
competitive or illicit site in order to generate revenue at the
expense of the rightful brand owner.
Failover Service
Managing DNS (Domain Name Server) is part of the scope of

work covered in our domain name management services. Our
DNS servers are hosted on geographically-dispersed networks,
Failover support control panel
because we’re aware that one’s email and web services can be
badly affected once a DNS server goes down.
In a recent case, we helped Infinity Logistics to configure the
failover support for their in-house hosted email server. We’re
proud to say that it works perfectly now.
What Are Your Rights as a

Domain Owner?
Email can be marked as Spam without Reverse DNS Registry, Registrant, Registrar,
Domain Name Reseller, Admin
Each domain name has their own “pointing” recorded in a contact, Billing contact, Technical contact… It is never easy to
Zone file hosted in the DNS servers. Those records are used understand the difference between them.
to tell your email where it should be routed and how visitors
are to be directed to your website. Besides standard pointing, You are lucky if you have one good domain name service
we do provide additional services such as Failover Support and provider who take care of your domain name so well that you
Critical DNS Servers. don’t need to deal with those terms!
How does the failover service work? Finding a good domain name provider is not a hit-or-miss
decision. To understand your rights as a domain name owner, it
The failover monitoring service works when you have two or would be helpful if you know what should be done by a domain
more web servers running the same (or similar) website. name company.
1) First, you’ll need the IP address of your domain and get it Companies who provide you the domain name registration
working. Then you add the failover monitor. services, should at least be responsible for the following
matters,
2) The failover monitor watches your web server(s) by hitting
a URL you’ve specified and looking for text in the results. 1. Assist the domain name owner to maintain up-to-date
registration info (WHOIS records). At least remind your
3) When the system detects that one of them has an error, and customers every one or two years!

2. Collect renewal fee and renew the domain name. Reminder
Managing Domain Name for
and a short note on successful renewal is a must!

Linguaphone
3. Able to provide their customers an access to the domain
name manager to make any changes. Customers should October 30th, 2008 | Posted by Pin
have the rights to ask for this information. Most Registrars
provide domain name manager, except a few country-level
registrars such as Vietname or Cambodia Nic.
4. To respect domain name owner’s decision to choose for

new domain name service provider. Full support such
as providing Auth Code without delay, is the industries
ethics!
28
Linguaphone domain name registered since 1999l
What Makes a Good
Like all other online services, domain name owners are given a
Domain Reseller? set of logins to manage their domain name. But it isn’t as easy to
use as it sounds. Imagine if you have a domain name registered
February 12th, 2009 | Posted by Pin 10 years ago, and it has passed through several hands, what if
you needed to login now?
1. You might have come up with a
really good domain name that Linguaphone turned to us recently. We’ve helped them to
may be worth some money, like restore the login and switching their DNS servers to a more
pizza.com, but be sure to check the availability of your reliable one, fully managed by us.
domain name from sources that you can trust. NEVER
use Netsol.com, they have a strange policy that blocks you In short, management of a domain name should cover:
from registering the new-found-name from others within a
certain period of time. 1. House keeping WHOIS information
2. Maintain a reliable DNS servers
2. Instead, find a domain name reseller with a shorter 3. Collecting renewal
processing time. Domain name registration can be done in
minutes except country-based domain names such as .com.
my which may take hours or a day. Before placing an order,
make sure your reseller can process your domain name Retrieve MYNIC Domain
without any delay.
Name Login
3. After your domain name has been successfully registered,
run WHOIS to make sure that the domain name was October 27th, 2008 | Posted by Pin
registered under your name or organization. Make sure it’s
your email under the Registrant section. Your name and Making changes to your domain name records require the
email are the two most important bits of information to use of the UserID and Password of the current Administrative
prove ownership of your domain. Contact, Technical Contact and/or Billing Contact. Follow
the step-by-step guide below to retrieve your UserID and
4. You can find two DNS addresses associated with every Password.
domain name. Remember when you entered a domain
name in the web browser and hit enter? The query is sent 1. Logon to http://www.mynic.net.my/
to DNS to find where your web server is, etc. If your DNS
server is down, the query will fail. Check out this DNS 2. Mouseover ‘Update your domain name’ and select ‘User ID
uptime report! and Password’
5. Your domain name expires every year unless you have

renewed it in time. A good renewal system by your reseller
is important and make sure you don’t miss any of the
important dates like Advertlets.com
Select User ID and Password

3. Click on the check UserID link 5. If your UserID found, your email address for the MYNIC
Handle will be published. If the email address if no longer

available, you can assign a new email address and click
‘Submit’. Print out the change request form and fax it to
+603-89917277.
If the email address is still active, enter a keyword and the

UserID will be sent to your email.
Proceed with check UserID
4. Fill in the MYNIC Handle as required and proceed to Check

UserID. If you are not sure about your MYNIC Handle, you
29 can check using the ‘Search your contact MYNIC handle’ or
check in WHOIS record.
Check your MYNIC Handle email address
6. After you have retrieved your UserID, go back to Step 3 and

proceed with reset password. Key in MYNIC Handle, UserID
and Keyword to reset your password. Again, the new password
will be sent to your email.
Now, you are ready to modify your domain name.

Fill in MYNIC Handle
Pin is what you’d call a tech whiz. To

date, he’s founded both 1.com.my and
a4trip.com. His company provides email
hosting and web blueprint services. For
the uninitiated, a “web blueprint” is
the master plan for a website, which
defines everything from the goal of the
website, to how to achieve it. Pin has the
passion to solve email problems for his
customers. His approach to business
email solution has turned his customers into friends.
Though he hasn’t yet celebrated his 29th birthday, Pin has been in the
web business for more than 10 years. Not one to rest on his laurels, he
also started a blog called www.emailhosting.com.my, which gives out
tips on how to plan your email and reduce email costs. To share his
love for travel and animal conservation, he set up a4trip.com, which
also sells inexpensive e-travel guidebooks online. Pin probably doesn’t
mind being thought of as a consummate tech geek, but he often breaks
the mould with his passion for cycling and globe-trotting. It seems,
there’s nowhere he can’t go without his bike, and the same kind of
endurance and passion is what drives him in his web businesses. ‘‘ Not any stranger u
can call a friend, rite?
Pin's latest book on Guide to Online Business covers various But u really are. ’’
perspectives of IT entrepreneurship. He covered in a unique manner
Said Hasniza, Teliti Computers
myths and realities of online business. It marks the 10th year of Pin's
relentless entrepreneurial spirit.
If you feel there are anything Pin can help with, please send a note to
pin@1.com.my

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Here’s how the application can be configured, once installed on

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