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Social, Mobile & The Cloud: Complex Nature of Technology or An Opportunity For Better Business?
Social, Mobile & The Cloud: Complex Nature of Technology or An Opportunity For Better Business?
SOCIAL, MOBILE & THE CLOUD COMPLEX NATURE OF TECHNOLOGY OR AN OPPORTUNITY FOR BETTER BUSINESS?
Simplicity is a result of complex technological evolution. What is convenient for the customers today is delivered by complexities organizations face. Complexities not only occur during the time of development, but in keeping up with the dynamic nature of technological change and in the struggle to leverage the benets. Social, Mobility, Analytics and the Cloud are rewriting the future of business success. According to the Aberdeen group, the cloud is the canvas on which the application landscape is painted. Mobile is the delivery point, and social is the glue, the web of threads that connect it all. The synergy of these technologies will lead to innovation, transformation and interconnectivity of IT computing services, tools and realignment of resources.
2012 was a landmark year when the impact of the social, mobile, and the cloud technologies became evident, thus laying the foundation for a new organization-wide IT architecture. Enterprises have gone through a series of complexities in this scenario. Right from adaptation and development to sustaining and making use of all the analytical information these technologies help with, business leaders often nd themselves in a dilemma. The easier a technology is for the user, the tougher it is for an organization to leverage its full potential.
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2011 Convergence
2012
Local Mobile Sensors M2M
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Consumerization of IT and the ubiquity of connected smart devices has converged four formidable forces.
Information
The context for delivering enhanced social and mobile experiences
2 4
Cloud
Enables delivery of information and funcionality to users and systems
Mobility
A platform for eective social networking and new ways of work
Social
Links people to their work and each other in new and unexpected ways
These forces are very customer-centric. User behavior is the driving power propelling these forces and it is vital for organizations to recognize this. Mobility capitalizes on the opportunities that social and the cloud hold, while recognizing the power of user behavior through social and mobility will shed light on the opportunities these present.
Mark Zuckerberg put it best in Facebooks S-1 ling when he wrote, Today, our society has reached another tipping point. We live at a moment when the majority of people in the world have access to the Internet or mobile phones the raw tools necessary to start sharing what theyre thinking, feeling and doing with whomever they want.
Importance of Mobility
Over 77% percent of the worlds population is connected through mobile. This rapid expansion has led to the consumerization of IT with connected customers are connected setting the rules today. Customer interactions happen all the time. Be it transactional or relational, social media is all about constant interactions. Customers live online, and companies need to develop eective online sales strategies to eectively utilize the reach of this ever-growing platform. To explain the importance of this connection you could say that the cloud is where it all happens, social is how it happens and mobility enables all the happenings. Simply put, virtual space is reshaping reality. For example, to devise any new initiative, a CEO operating in a hierarchical organization would need to navigate various chains of command. In a wirearchy created by the nexus of these technologies, he can dynamically interact with individuals at all levels of the organization, regardless of rank and seniority.
Hierarchy
For example, to devise any new initiative, a CEO operating in a hierarchical organization would need to navigate various chains of command. In a wirearchy created by the nexus of these technologies, he can dynamically interact with individuals at all levels of the organization, regardless of rank and seniority.
Wirearchy
Year founded
Articles
Languages
Words
Updated
Cost
Encyclopedia Britanica
1768 2001
65,000 4,086,999*
1 270
40 million 2 billion
Annually Realtime
2.92 3.86
$729 free
Wikipedia
Despite all the complications, businesses can nd ways to grow and sustain in the dynamic digital world. Ubiquitous connectivity is the mantra. Every connected user in todays world is a potential customer. Their seamless connectivity gives birth to precious data. Every second, there are millions of
interactions happening on the social space and the information companies can extract out of these interactions is invaluable. Understanding such information can help analyze sentiments, build brand loyalty and establish a strong brand image.
Brand Establishment
It is no news that even the oldest and most trusted brands now need to reestablish themselves. Brand loyalty, which is one of the most critical free growth driver, is now looking for guidance, and technology guides it today. According to a Comscore study, in the US alone, 235 million people use mobile phones and eventually a majority of them will own smartphones. There are more than a billion smartphones in the world and by 2015, there will be a billion more according to Strategy Analytics. Such is the potential of mobility and companies must capitalize on this opportunity, reestablish their brands, build, and sustain brand loyalty on the social space.
BRAZIL
RUSSIA
INDIA
CHINA
Smart phone
Multimedia phone
Feauture phone
A Peek at Tomorrow
Technology has already found ways to improve the mobile experience. For instance, touchscreen mobile devices will let users feel the texture of the object displayed. We believe that technology such as Tactile Pixels will revamp the future of shopping experience. E-commerce has come and gone, and the future is all about m-commerce. Customers will soon be using only their mobile devices to get all the information about the products they want to buy, to purchase products online supported by secure cloud-based payment gateways, and to share product reviews that could make or break a brand on social networking websites.
There is a denite and continued shift of ad spend towards mobile channels, and brands are building models that bring together cloud, social, and mobile. Of course, the introduction of mobile currencies has made digital cash a reality and has simplied electronic funds transfer. Though practical adaptation of mobile payment systems has been slow so far, in the near future through awareness, much like internet banking, mobile banking and payments will see a better, steeper growth.
People are already tapping social, mobility and the cloud at the oce opting to buy their own smartphone over the company issued one. They are using their mobile device to keep up with the industry and competitors, using online storage for corporate documents needed from home without the hassle of VPN. Further, social, mobility and the cloud are improving businesses bottom line by increasing productivity, responsiveness and eciency. And now, with the explosion of Big Data, there is a pressing need to convert these one-o consumer behaviors into a consistent and systematic strategy across their business and IT governance.