HOW INVESTING IN YOUR STAFF CAN FLOW THROUGH TO THE REST OF THE BUSINESS

This Presentation By Engineering Education Australia Suite 202, 21 Bedford Street, North Melbourne VIC 3051 Visit: www.eeaust.com.au Call: +61 3 9274 9600

BEN HAYDEN - INTRODUCTION

Some 530 kilometres north of Brisbane, Ben Hayden is the Manager of NRG Gladstone Operating Services Technical Services Department, responsible for maintaining the Gladstone Power Station. Its a big job, making sure that Queenslands biggest power station is running ship -shape.

We r e ge t t i n g th e s a m e v a l u e a s h a v i n g J i m i n th e r o o m w i th u s a ny w a y, h e s a y s . I t s a g r e a t exa m p l e o f th i s p a c ka g e a n d c o n c e p t f r o m E EA ( w w w. e e a u s t . c o m . a u ) th a t w e v e ta p p e d i n to .

TECHNICAL LEADERSHIP PROCESS

The Technical Services Department is responsible for providing engineering services, maintenance support, statutory inspections, risk and asset management at the power station, he explains. To help his staff keep up with the demands of the job, hes enrolled them in Maintenance Engineering Analysis, a seven-part Live Online course offered by Engineering Education Australia. When I saw it advertised, I looked at it and said Yep, thats the sort of stuff my guys need. And Ive enrolled the majority of my department on the program, says Hayden. Its very cost effective for us because were getting a significant number of people trained, without having to send them to another location.

So every few weeks, Hayden and 15 power station employees including engineers and technical specialists get together onsite and connect online with presenter Jim Kennedy, an international expert in maintenance analysis whos based in Sydney.

BEN HAYDEN - VISION

Welcome to the new way of helping you and your staff make the most of their training opportunities, no matter where in Australia you work .

Hayden says one of the many benefits of the Live Online courses is that his team can consider the application of the material on their own workplace and their own case studies as part of the online workshops. That way, they can immediately relate and put into practice what they learn on the course.

BEN HAYDEN - POPULAR APPROACHES

M os t b u s i n es s es r ea li s e th a t t ra i n i n g i s th e ke y to h elp i n g th ei r s ta f f r ea ch th ei r p o ten ti a l . An d o n e o f th e m os t p op u la r a p p ro a ch es i s wh a t s ca ll e d th e 7 0 : 2 0 :1 0 a p p ro a ch to l e a r n i n g . Th i s a p p r oa ch s a y s th a t s ta f f a n d ma n a ge r s b a s i ca l ly l ea r n 7 0 p er c en t o f th ei r s ki l ls f r om on - th e - j ob wo r k ; 2 0 p er c en t fr om th e p eop l e a r ou n d th e m, u s u a l ly th ei r b o s s ; a n d 1 0 p e r c e n t f r o m c o u r s es a n d r e a d i n g . B u t th e ke y i s g e t ti n g th e mi x r i g h t , a n d fi n di n g wa y s to c onv er t th e kn owle d g e a c q u i re d o n c o u r s es i n to p r a c t i ca l , wo r k p l a c e s k i l l s . We r e fi n di n g th a t wi th Li v e O n li n e, a n d th e g r ou p ra te w e ha v e fo r th a t , I m a b l e to t ra i n m ore p e op l e , a n d we ge t th e b en e fi ts o f ma n a g i n g th e ti mi n g, the deli v er y a n d d i s c u s s i on a s s o c i a te d wi th th e ma te r i a l a n d fo c u s i n g on ou r own ca s e s tu di es wi th m i n i ma l i m p a c t a n d d ow n t i me o n th e b u s i n es s , s a y s H a y d e n . Th e y ca n p la n th ei r job s for th a t da y, t u r n u p for th e web i n a r fo r 9 0 mi n u tes , th en th e y r e b a c k o n th e j o b .

I t s ve r y e f fe c t i v e i n te r ms o f fi t ti n g i n a rou n d a ll th e o th er thi n gs we ha v e to do a n d I th i n k th e c o s t i s p r e t t y u n b ea ta b le a t th e e n d o f th e d a y.

BENEFITS & CONSIDERATION

We v e a l s o fo u n d i t s q u i te v a l u a b l e a s a b o n d i n g exe r c i s e , s a y s H a y d e n . We re f i n d i n g th a t th e m e c h a n i ca l a n d el e c t r i ca l g u y s a r e i n te r a c t i n g a n d s p e n d i n g t i m e to g e th e r i n p a r t i c u l a r wh e n we ta l k a b o u t c a s e s t u d i es , th e r e s s o m e c o m m o n u n d e r s ta n di n g a n d k n owl e d g e c o m i n g to g e th e r s o th a t , to m e , h a s b e e n e f fe c t i v e f r o m a n o r ga n i s a ti o n a l p e r s p ec t i v e . W i th o u t th e web i n a r, we wo u l d h a v e b e e n l i m i te d to s e n d i n g j u s t o n e o r t wo p e o p l e to c o u r s es i n B r i s b a n e o r Sy d n e y, H a y d e n s a y s . T h e s i g n i f i ca n ce o f th a t i s we wo u l d h a v e i n c u r re d a t l e a s t a n a d d i t i o n a l $ 5 0 0 - 7 0 0 i n a i r fa r es , p l u s a c c o m mo d a t i on ex p e n s es o n to p o f th a t . S o r e a l l y, i t wo u l d b e a b o u t a n ex t r a $ 1 , 0 0 0 p e r p e r s o n p e r c o u r s e . To m e , I d s u g g es t a ny o n e l o o k i n g to a c c es s C P D to l e v e r a g e o f f th e web i n a r d el i v e r y m e th o d , i t s p r e t t y h a r d to b e a t .

PUTTING APPROACHES INTO PRACTICE

W h i l e l e a r n i n g o n th e jo b i s i m p o r ta n t i n a ny o r g a n i s a t i o n , s o i s l e a r n i n g o f f th e jo b . L e a r n i n g o c c u r s wh e n s o m e o n e g e t s a n e w i d e a , th e r e s n o q u es t i o n a b o u t th a t , s a y s I a i n Po l l e y.
Po l l e y i s th e C EO o f T h e M o r el a n d G r o u p , a s u b s i di a r y o f E EA s p e c i a l i s i n g i n p r o j e c t m a n a g e me n t t r a i n i n g a n d q u a l i fi ca t i o n s . H e s a y s l e a r n i n g th r o u g h ex p e r i e n ce a n d f r o m c o l l e a g u es i s v i ta l , b u t fo r m a l c o u r s es c a n o f te n b e wh e r e y o u s t r e tc h y o u r s el f to c o m e u p w i th n e w i d e a s a n d i n i t i at i v es . T h a t s wh e r e y o u g e t p e o p l e to th i n k a b o u t wh a t th e y n e e d to d o d i f fe r e n tl y, o r wa n t s to p u t i n p r a c t i ce d i f fe r e n tl y, a n d h ow th e y m i g h t g o a b o u t th a t , s a y s Po l l e y . T h e fo r m a l c o u r s es a n d e - l e a r n i n g s t i l l h a v e a v e r y s t r o n g r o l e i n te r m s o f s a y i n g to p e o p l e s te p o u t s i d e y o u r c u r r e n t s q u a r e Po l l e y s a y s th e i m p or ta n t th i n g fo r a ny b u s i n es s i s to i n c o r p o ra te a l l th r e e s t y l es o f l e a r n i n g fo r m a l , i n fo r ma l a n d o n - th e - j o b fo r th e i r s ta f f a n d m a n a ge r s . A n d t h a t s a n i m p o r t a n t p a r t o f t h e wh o l e p ro c es s .

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