Lecture2 Feb8

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Course Outline

1 2 3 4 5 6 7 8 9 10 11 Process 12 Quality 13 14 15 Supply 16 Chain 17 18 Wrap-Up Introduction Product Dev Operations Strategy Process Technology Process Analysis Course Introduction Dreamcast/Sega Burger King Inventory Mgmt Alaska Airlines Webvan Cisco Process Flow Models National Cranberry Univ Health Service Quality Mgmt Toyota The Goal Bank of America Hewlett-Packard Barilla SPA Sport Obermeyer Wrap-up Hammer & Cole Articles SMR paper Deming, Juran, Crosby; 6sig, Berwick, Memory Jogger Lean Production, Karmarkar Trial by Fire, powerpoint on Ops Strat Chap 8 in Clkspd on 3-DCE, ABC's of CPM Types of Processes, EOQ, Newsvendor Inven probs, Relevant costs, Whirlwind/Web, Dell/Conqueror, Laptop King Levitt They've got mail. MRP note, ERP Technology Note Queueing Note & Inventory Buildup

15.760: Sega Dreamcast/CPM


1. What are the key elements of the value chain for the home video game business? 2. What are the possible failure modes for Sega and its Dreamcast product? 3. What capabilities does Sega require to succeed? 4. Whats the critical path for the CPM exercise? 5. Launch as scheduled or postpone? 6. What happened. Why? 7. Lessons learned.

15.760: CPM exercise


Task A B C D E F G H I J K L M N O P Q R S T U V W Description Duration (weeks Precedence Market Study 14 External Developer Focus Group 10 Feature Selection 4 A,B Hardware Engineering 25 C Operating System Devlpt. 16 D,B Advertising Campaign 20 D,M,N Supplier Selection & Negotiation 20 D Component Inventory Buildup 45 G Assembly Facility Setup 18 D Finished Good Inventory Buildup 7 I,H Library & Programmer Toolkit Devlpt. 12 E External Development Support Setup 5 K Internal Game Devlpt. 30 K External Game Devlpt. 32 L,O Platform Promotion 6 K Publisher Selection & Negotiation 5 M Website Setup 20 M Release Promotion Material Design 3 D,M,N Distribution Channels Devlpt. & Negotiation 9 R Carrier Selection & Negotiation 4 S Launch Event Organization & PR 5 R Hardware & Software Shipment 1 J,T,P,N Launch! 0 V,U,Q,F

15.760: CPM exercise


1. What is the critical path and total duration for this project? 2. Suppose that a marketing study finds that the Advertising Campaign can be shortened to 15 weeks without significant impact reduction. What is the new CP and total project duration? 3. Suppose we would like to reduce the time until launch to 28 months, what would you recommend? 4. Bonus: Suppose that the duration of the development tasks E, M and N are now random variables following exponential distributions with means 16, 30 and 32 respectively. What is the probability that the total project duration will be more than 135 weeks?

Setup Factory
I
18

FG Inv Build
J
7

Ship HW & SW
V
1

GO!

Supp Sel & Neg Mkt Study


A
14

G
20

Features
C
4

D
25

45

Setup Comps Website H Inv Q


20

HW Eng Int Dev SW Dev Kit M


K
12 30

Plan Launch Event


U
5

B
10

E
16

Ext Dev Focus Grp

O/S Dev

Publisher Sel & Neg


R
3

Distr Neg
S
9

Dev Supp
L
5

T
4

N
32

O
6

Release Carrier Neg Promo


F
20

Platform Mktg

Ext Dev

Advert Plan

129, 129 43, 61

W
0

18 103,121 43, 63 0, 14

108, 115

7 121,128 63, 108

124, 125

129, 129

V
1

G
18, 43 20 56,76

128, 129 101, 121

14 0,14

H
45 76, 121

14, 18

C
4

20 109,129 111, 116 101, 106

0, 10

14,18

25 18, 43 43, 59

B
10 4,14

71, 101 59, 71

16 43, 59

M
30

P
5 123,128

5 124,129 111, 120 108, 111 S 120, 124 R T 9 115,124 4 3 112,115 124,128 109, 129

12 59, 71

79, 109 71, 76

ES, EF LS, LF

71, 77

5 72, 77

77, 109

N
32 77, 109

6 71, 77

F
20 109, 129

129, 129 43, 61

W
0

18 103,121 43, 63 0, 14

108, 115

7 121,128 63, 108

124, 125

129, 129

V
1

G
18, 43 20 56,76

128, 129 101, 121

14 0,14

H
45 76, 121

14, 18

C
4

20 109,129 111, 116 101, 106

0, 10

14,18

25 18, 43 43, 59

B
10 4,14

71, 101 59, 71

16 43, 59

M
30

P
5 123,128

5 124,129 111, 120 108, 111 S 120, 124 R T 9 115,124 4 3 112,115 124,128 109, 129

12 59, 71

79, 109 71, 76

ES, EF LS, LF

71, 77

5 72, 77

77, 109

N
32 77, 109

6 71, 77

F
20 109, 129

Corporate Decision

Market Performance Dynamics


rs e v eco

Supplier

Effects on Relationships
Retailers increase dedicated space Software development accelerate

nd H a m e D

NEC

Win-Win-Win !!!
Product is a dud Reinvigorate or Exit. Sales puts on the best face possible Pressure/help NEC Retailers unhappy with empty shelves Disgruntled Customers Software developers anxious Need to stimulate demand & NEC Product may be a dud Software developers may quit Production ramp-up crucial Must maintain good communications Slow start is overcome: win-win-win Recrimination mode Was product a dud or was lateness to market the killer? Deep trouble Try to mend relationships and make new plan or just exit.

Deman

dL

lau Ex ha nc pr ust h od iv e uc l y t io s e n ek fix a

NE

Cl ate

nd H Dema

Deman

dL

NEC

rs e v eco

nd H Dema

d ye la ch de un la

Deman

dL

NE

Cv

ery

lat e

INDUSTRY CLOCKSPEED IS A COMPOSITE:


OF PRODUCT, PROCESS, AND ORGANIZATIONAL

CLOCKSPEEDS Mobile Phone INDUSTRY CLOCKSPEED

THE Mobile Phone


product technology

THE Mobile Phone PRODUCTION PROCESS


process technology

THE Mobile Phone MANUFACTURING COMPANY


organization

Transmission Standards, Software and Handsets

Mobile Phone System CLOCKSPEED is a mix of

Mobile Phone System


TRANSMISSION STANDARD
slow clockspeed

SOFTWARE APPLICATIONS OPERATING SYSTEM


medium clockspeed

HAND SET SERVICES


fast clockspeed fast clockspeed

ISSUE: THE FIRMS THAT ARE FORCED TO RUN AT THE FASTEST CLOCKSPEED ARE THE MOST LIKELY TO STAY AHEAD OF THE GAME.

slow clockspeed

Product
Design Architect. Detailed Modular Perform. vs. Specs Integral & Funct.

Process
Unit Processes Tech. & Equip. Mfg.Syst Functnl Cellular.

Supply Chain
S.C. Architect. Orgs Set & Alloc. of Tasks Logistics & Coord System Auton vs. Integrated

- Focus - Architecture - Technology

A 3-D CE decision model illustrating the imperative of concurrency

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