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Which Windows tool should be run before upgrading the operating system? Convert Fdisk Msconfig Ntbackup

A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be remove these print jobs? Cancel the jobs in the printer queue. Select landscape or portrait image layout. Set the printed image to colors or to grayscale. Adjust the settings to match the colors on the screen to the colors on the printed sheet.

A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, s programs failed. What is the first course of action that a technician should attempt to remove the update? Run a System Restore from the last restore point. Use the Add or Remove Hardware applet in the Control Panel to remove the update. Restore the hard drive from the last system backup. Use the Recovery Console to restore the operating system.

A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons technician make? (Choose two.) Inkjet printers are less expensive than laser printers. A laser printer is significantly slower than an inkjet printer. Both laser and inkjet printers produce poor quality images. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing. Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper.

A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer unable to perform the task. What should the technician do? Explain to the customer that it is a simple task and ask the customer to try it again.

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Ask the customer to find someone with more experience to perform the task. Tell the customer that another technician will explain the task .

Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated instructions.

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A computer fails to recognize a removable external drive. What are three actions a technician can perform to solve the prob (Choose three.) Disable the internal drive. Disconnect and reconnect the external drive. Terminate the external drive. Replace the external drive. Change the DMA settings on the external drive. Ensure that the external ports are enabled.

Which two types of connectors can be found on DVI cables? (Choose two.)

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When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step duri sequence? BIOS reads the MBR. NTDETECT.COM is used to detect any installed hardware. NTDLR reads the registry files. The WINLOGON.EXE program is started.

A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited account for a number of years. The owner wishes to install a new piece of software, but the user account does not have th permissions. Which type of account does the owner need to use to install the new software? server administrator root unlimited

10 A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system drives for data from different applications. How can the hard drive be configured to provide this perception? Create five primary partitions. Create one extended partition with five logical drives within it. Create one primary partition and an extended partition with four logical drives within it. Create five extended partitions. Create one logical partition with five primary partitions within it. Create one primary partition and one logical partition with four logical drives within it.

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11

A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monito Which characteristic of a monitor needs to be considered to ensure flicker-free viewing? aspect ratio dot pitch HVC refresh rate

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A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configure FTP peer-to-peer Telnet DHCP DNS

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A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the should take? Reinstall the printer driver. Ensure that there is paper in the paper tray. Supply a spare printer for the user until the problem is solved. Check the Device Manager on the user computer for hardware problems.

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A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error me this potentially cause? device / service failed to start floppy disk corrupted

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invalid system disk corrupted driver

15 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriat supply? The power supply converts DC to AC. The power supply has sufficient wattage to support all components inside the computer. The power supply provides at least 800 V. The power supply must have both a P-8 and P-9 connector.

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16

Refer to the exhibit. A technician is troubleshooting a problem where a teacher is unable to connect a laptop to a wireless wireless NIC is enabled and the wireless network configuration settings are correct. Which key would be used in conjunct Fn key to enable the wireless connection? F5 F6 F7

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F8 17

A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large p However, the quality of the images printed as posters is poor. What should the user do? Replace the flatbed scanner with an all-in-one device. Use OCR software when scanning the photographs. Save the scanned file in JPEG not TIFF format. Increase the resolution of the scanner.

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Where can a user change the idle time after which a laptop will switch to standby mode? Right-click the desktop, then click Power Modes > Standby. Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI . Left-click Start > Control Panel > Power Options, then click the Power Schemes tab. Left-click Start > All Programs > Accessories > System Tools > Power Management.

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A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can on response from local workstations. What could be causing the problem? The NIC driver is out of date. The operating system is not compatible with the remote sites. The TCP/IP protocol stack is not loaded. The default gateway is not set.

20 A technician wants to create a new partition on a new additional hard drive. Which tool should be used? Scandisk Disk Management Chkdsk Defrag Device Manager

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21

A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Wh management tool can be used first, before any other complex procedure? fdisk format defrag disk management system file checker

22

What characterizes spoofing? Making data appear to come from a source other than the actual source. Sending abnormally large amounts of data to a remote server to prevent user access to the server services. Intercepting or inserting false information in traffic between two hosts. Sending bulk e-mail to individuals, lists, or domains intending to prevent users from accessing e-mail.

23

A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that t on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of are missing. What should the customer do next? Run convertFAT32.exe. Restore the data files that were backed up in preparation for the conversion. Reset the file attribute to show hidden files. Restart the computer after updating the hard drive to FAT32.

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Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two Disconnect the power cord. Keep any component in a plastic bag until installation. Remove any batteries. Use carpets in cool areas. Wear rubber-soled shoes to work with the computer.

25 While troubleshooting a computer on which the operating system fails to boot, a technician has checked that there are no n media in the disk drives, tried using the Last Known Good Configuration option, and attempted to boot the computer in Safe without success. Which further possible solution could be tried? Ensure that the cooling fans are operating correctly. Perform a Repair Installation of the operating system. Update the operating system from the Windows Update website. Use the Microsoft Management Console to repair the operating system.

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36

What is the purpose of an IRQ? Perform input/output between the CPU and peripherals. Establish peer-to-peer communication between devices and software. Request information from the CPU. Access the computer RAM for reading and writing.

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When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which tw consumables are associated with an inkjet printer? (Choose two.) drum ink cartridge ink ribbon paper toner

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Which network device uses a MAC address table to segment the network? concentrator hub PBX router

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