11/18/13

IBM India Private Limited - IT Help Desk_Technical Voice support , Bengaluru / Bangalore, Hyderabad / Secunderabad

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IBM India Private Limited

IT Help Desk_Technical Voice support
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Job Summary
Company Name
IBM India Private Limited

Apply Now About Company

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Locations
Bengaluru / Bangalore, Hyderabad / Secunderabad

Job Description
Joining Location- Bangalore / Hyderabad Designation: -IT Help Desk - Service Desk Delivery (SDD)

Experience
0 - 4 years Keywords / Skills "Freshers", "Technical Voice Support", "Tech Support", "Technical Service Representative", "Technical Support Executive", "Graduates", "Customer Support Executive", "TSR", &#x

Job Description : Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. # Remote Infrastructure support delivery # Perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity & Implement Process Improv ements # Has technical experience and skills in the areas of problem determination, creativity and analysis. # Ability to meet a set of defined account agent productivity measurements.

Function
Customer Service/ Call Centre/ BPO IT

Role
Technical Support Executive ( voice)

Mandatory Skills # Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting # Browser Support - Internet Explorer # Strong computer skills required # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills. # Excellent customer service orientation # Neutral accent

Industry
ITES/BPO

Posted On
18th Nov 2013

Job Ref code

Desired Skills # Ability to identify basic hardware parts and aware of basic hardware concepts

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# User level familiarity with at least one e-mail client - Outlook, Notes etc.. # Skilled in commercially standard software applications and major desktop operating systems. # Awareness of basic networking concepts and technologies. # Questioning skills /probing skills, as relevant to the issue and level of the caller

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Eligibility Criterion # Bachelor's Degree/ Diploma/ Freshers/ Experienced # Fluency in Communications Skills (both spoken and written)/ soft skills

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Additional Information # working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary

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11/18/13

IBM India Private Limited - IT Help Desk_Technical Voice support , Bengaluru / Bangalore, Hyderabad / Secunderabad
to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported. Venue Details:Weekdays on 19th, 20th, 21st, 22nd November 2013 Timings:- 12pm to 4pm Bangalore : IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071 Or

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IBM India Private Linited, G1, Manyatta Tech Park, Hebbal, Outer Ring Road, Nagwara, Bangalore Or

Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081 On Saturday 23rd November 2013 Timings - 10am to 1pm IBM India Private Limited, SA 1, Opp to Jal Bhavan, Banerghatta Road, Bangalore Or

Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES Updated Resume Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original Regards, Deepak

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11/18/13

IBM India Private Limited - IT Help Desk_Technical Voice support , Bengaluru / Bangalore, Hyderabad / Secunderabad

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