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CASE STUDY

Crime and Criminal Tracking Network System

Government of India and NIIT Technologies partner to digitize police records
Government

The Client
Crime and Criminal Tracking Network System (CCTNS) is a Mission Mode Project under the National e-Governance Pan of Government of India. CCTNS aims and at creating a

Business Need
There was a need to digitize police records and build IT enabled system to help investigating officials get criminal data at the click of a mouse. The government wanted an IT partner capable of executing CCTNS projects in four states (Odisha, Uttar Pradesh, Jharkhand and Tamil Nadu). The challenges were: More than five thousand sites in four states Data entry of more than 50 lakh records Training of more than one lakh police personnel Management of stakeholders at various levels Center agency, State agencies, NIC, Software development agency with geographically spread integrated service delivery and at remote locations including Naxalite areas

comprehensive initiated by the

integrated

system for

Union

government

enhancing the efficiency and effectiveness of policing in the country. The system has been designed to create a nationwide IT-enabled system to help the police investigate crime and detect criminals. CCTNS will connect and share real-time information and data on crime and criminals throughout the states and country thereby strengthening the information base of the investigating officers.

Business Solution
The NIIT Technologies team migrated and digitized police records, and designed and set-up the entire infrastructure including data center and disaster recovery center for all the four states. Our team of experts also provided Software maintenance and support services, Application customization support services, Operation and maintenance services for the server and related infrastructure supplied and commissioned by System Integrator (SI), Warranty support and AMC support for hardware, and Annual Technical Support (ATS) for all licensed software.

CASE STUDY

Further, the system provided support to central software development agency for the design and implementation of customizations to CAS (State) including citizen portal in selected locations. The CCTNS system integrated with CAS, nominal roll system and personnel management system, and delivered superior usability experience. NIIT Technologies expertise in Government industry practice was utilized for site preparation and procurement, delivery, and commissioning of IT Infrastructure at police stations and higher offices.

Business Benefits
NIIT Technologies engagement with the government resulted in the following benefits: Simplified process for registering and tracking petitions, FIRs, progress of the case during trials and grievances against police Simplified process for accessing general services such as requests for certificates, verifications, and permissions Simplified access to view/report unclaimed/recovered vehicles and property Improved relationship management by faster and assured response from police for any emergency calls by victims and witnesses Provided enhanced tools for investigation, traffic regulation and enforcement Provided centralized crime and criminal information repository with criminal images and fingerprints Enhanced ability to analyze crime patterns, modus operandi, accidents and other road incidents Faster turnaround time Reduced police stations backoffice activities such as preparation of regular and ad-hoc reports and station records management Optimized resource allocation for patrols, emergency response, petition enquiries, and other general duties Enabled knowledge sharing across different regions and units Enabled better coordination and communication with external stakeholders Greater access to traffic police for registering traffic complaints and pay pending traffic challans from multiple access points Balanced performance evaluation metrics and framework Seamless integration with police systems for better citizen service delivery

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