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Tim Gillons Resume
Tim Gillons Resume
Profile
Fancy-speak: Experienced, versatile, results-driven community, product, project and operations manager that thrives in cross-
functional, start-up
environments. Built, managed and led projects, teams, processes, customers and suppliers in mission-critical organizational
functions. Specialist in
the design, build & implementation of operational and financial infrastructure in both start-up and global environments.
Demonstrated ability to
thrive under ambiguity and just get things done.
Experience
July 2006 – Present JibJab Media Inc.
Venice, CA
Director, Community -- Director, Operations
Leading growth of industry-changing, web-based media company in to profitability, building and expanding it from 6 to 38+
employees
• Community
o Interaction
Responsible for all design, content and conversation, including developing the JibJab “voice”, within the external
JibJab community channels: Wordpress blog, Facebook, Twitter, YouTube, MySpace
Actively engaged in identifying new opportunities and strategies within the online social media world
o Outreach - Responsible for design, build, send and reporting for bi-weekly email newsletter sent to 3.4+MM
subscribers
o Support
Built and manage Support team and infrastructure that supports all site activity including purchase revenue
Rapidly expanded team by 400% to support short-term, burst-mode holiday site traffic increase
• Product Management
o Developed, designed and implemented specifications for both customer-facing and internal web pages, systems and
tools
o Chief community advocate and liaison to Product, Technology & Production teams
o Collaborated and provided input on specifications for all site form and function, including content, admin and store
pages
• Project Management
o Designed, implemented and managed entire customer support and operational infrastructure, utilizing innovative and
inexpensive systems and tools
o Implemented, optimized and maintain PayPal payment processing infrastructure, including all subscription and store
revenue flow
• Operations
o Manage team in charge of all office functions: purchasing, reception, build-out and maintenance
o Seamlessly planned and moved company from 2,000 to 10,000 sq. ft. facility, including the design and set-up of a
production studio
o Assisted in the establishment of Finance/HR department and continue to consult and assist in financial and HR
matters
Education
August 1988 – May 1992 James Madison University
Harrisonburg, VA
Bachelor of Science
• Major: Economics Minor: History
• Graduated magna cum laude with 3.6 overall GPA and 4.0 Minor GPA