Cisco Communications Manager Express 200 (CME) 9

Cisco Communications Manager Express (CME) Deployment Guide

Tony Huynh

Cisco Unified Communications Manager Express Deployment Guide

Revision History Revision Date Author 1! 11"#$"#!!% &ony Huynh #! #"1"#!!% &ony Huynh

Comments 'nitial Draft Added ()R config

1. INTRODUCTION...................................................................................................................................3 1.1 Scope of Document...........................................................................................................................3 2. OVERVIEW ..........................................................................................................................................3 2.1 IOS Software.....................................................................................................................................3 2.2 CME Software...................................................................................................................................3 2.3 Components....................................................................................................................................... 2. !"rmware........................................................................................................................................... 2.# CME Support !"$es............................................................................................................................ 2.% Networ& D"a'ram..............................................................................................................................% 2.()*one E+tens"ons...............................................................................................................................( 3. ,-SIC SETU)......................................................................................................................................... 3.1 Conf"'ure I) Networ&........................................................................................................................ 3.2 Conf"'ure D/C) Scope...................................................................................................................10 3.3 Ena1$e CME Support !"$es .............................................................................................................11 3. Conf"'ure )STN Connect"2"t3.........................................................................................................1# . CON!I4URE TE5E)/ON6................................................................................................................1. .............................................................................................................................................................1. .1 ,as"c CME Setup............................................................................................................................1. .2 Conf"'ure )*ones an7 D"rector3 Num1ers......................................................................................2% .3 -72ance7 !eatures..........................................................................................................................28 #. IM)ORT-NT9 Secure CME S3stem .................................................................................................... 2 %. RE!ERENCES ..................................................................................................................................... 3 -))ENDI: -9 T1 )RI Conf"'urat"on....................................................................................................... -))ENDI: ,9 Samp$e spee77"a$.+m$ f"$e................................................................................................. # -))ENDI: C9 CME Support !"$es........................................................................................................... %

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1. I T!"D#CTI"
1.1 $cope o% Document
&his document provides a step*+y*step configuration guide for setting up a Cisco Communications Manager Express ,CME- system as a standalone '. &elephony ,'.&- (ystem &his scope of this document includes the follo/ing0 Understanding '1( to CME correlation Understanding CME Dial .lan (etting up +asic '. connectivity Configure CME Dial*.lan Configuring .(&) Connectivity (etting up +asic voice features (etting up advance voice features

(etting up Cisco Unity Express ,CUE- for 2oice Mail is outside the scope of this paper Configuration for the 3ireless Access .oint used in this la+ setup is also outside the scope of this paper &he configuration developed for this paper /as created in a la+ environment 'n a real*/orld scenario4 the system administrator should configure all the necessary features such as security and access restriction to prevent unauthori5ed access and toll fraud

&. "'E!'IE(
&.1 I"$ $o%t)are
Cisco '1( runs on Cisco routers to provide core routing and s/itching services As part of Cisco '1(4 CME runs as a call processing service on top of '1( 'n order to ena+le CME services on '1(4 the router needs to run '1( soft/are /ith a minimum of '.voice services feature set

&.& CME $o%t)are

&he CME version is correlated to the '1( version that is running on the router 6or a list of the CME to '1( version compati+ility matrix4 please refer to the follo/ing lin7 http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"re9uirements"guide"::m atrix htm

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6or example4 to run CME version ; !4 you need to load '1( 1# $,#!-&1 onto your router Each incremental CME version adds additional features 6or a list of CME features added /ith each CME version4 please refer to the follo/ing lin7 http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"admin"configuration"gui de"cmeroad html

&.* Components
&he follo/ing e9uipment /as used to stage and +uild the configuration in this document #%!1 'ntegrated (ervices Router H3'C*D*<E(3 * <*port Cisco Ether(/itch 1!=A(E*&"1!!=A(E*&> autosensing H3'C vic#*#fxo # x ;<;? phones : x ;<@? phones 1 x ;<#1 phone '1( 1# $,##-A=

&.+ ,irm)are
Each CME version has a minimum '. .hone firm/are re9uirement &he reason for this is +ecause /ith each ne/ CME version4 the phone team upgrades the '. phone firm/are to support additional features provided +y CME 6or a list of corresponding firm/are for '. .hones /ith each CME version4 please refer to the follo/ing lin7 and clic7 on the respective CME specification for each CME version http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"re9uirements"guide"::m atrix htm

&.- CME $upport ,iles

&he CME support files ma7e up the files that are used in conBunction /ith CME &hese files include0 Music*on*hold ,M1H- file CME Graphical User 'nterface ,GU'- files '. .hone firm/are =asic Automatic Call Distri+ution ,=ACD- files Ringtones ;<;!";<;1";<;? =ac7ground files Page $

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CME &(.

&he CME support files can +e found at the lin7s referenced +elo/ &o do/nload a C'. file and then individually select /hich CME support files you need4 go to the follo/ing lin70 http0""/// cisco com"cgi*+in"ta+le+uild pl"ip*7ey &o do/nload a &AR file that includes '. .hone firm/are4 CME GU' files and a music* on*hold ,M1H- file4 go to the follo/ing page0 http0""/// cisco com"cgi*+in"ta+le+uild pl"ip*iostsp &he difference +et/een the C'. file and the &AR file is that the C'. file contains all the files that are included /ith each CME version &he system administrator /ould do/nload the CME 5ip file4 un5ip the pac7age to their &6&. folder and then individually copy ,via &6&. protocol- the files over to the CME flash

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&..

et)or/ Diagram
&he

&his document uses the net/or7 setup sho/n in the diagram +elo/ configuration scenario has the follo/ing characteristics

(ingle site Cisco CME system CME connected to .(&) via 6>1 ports &he site defines $*digit extensions and 1!*digit dialing plan /ith '. .hone extensions in the ;?!1 D ;?!@ range &he full 1!*digit num+ers representing these same extensions are $!%*???* ;?!>

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2.6.1

IP Addressing Scheme

&he devices in this net/or7 use the follo/ing '. address scheme 'oice '01 2 130 1! 1! 1! !"#$ Data '01 4 &35 1<# 1@% 1! !"#$

&.6 7hone Extensions

&he phones configured in this diagram as assigned via the follo/ing ta+le Cisco CME system 7hone 1 # : $ ? @ Extension ;?!14 ???;?!1 ;?!#4 ???;?!# ;?!:4 ???;?!: ;?!$4 ???;?!$ ;?!?4 ???;?!? ;?!@4 ???;?!@ Type ;<;? ;<;? ;<@? ;<@? ;<@? ;<#1 !ole Manager Manager Admin Admin Hot Des7 .hone Guard Department Mar7eting 6inance Mar7eting 6inance General (ecurity

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*. 81$IC $ET#7
*.1 Con%igure I7 et)or/

'n the follo/ing section4 you /ill configure the ethers/itch module and assign the respective ports into the voice and data vlan (tep 10 Create the 2oice and Data 2EA) CME#vlan database CME(vlan)# CME(vlan)#VLAN 10 // create VLAN 10 VLAN 1 a!!e!" Name" VLAN 1 CME(vlan)#VLAN 20 // create VLAN 20 VLAN # a!!e!" Name" VLAN # CME(vlan)#exit APPL$ complete!% CME#conf t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#int vlan 10 CME(con&ig-i&)#ip address 10.10.10.1 255.255.255.0 // assign IP address to VLAN 10 CME(con&ig-i&)#int vlan 20

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(tep #0 Assign ethers/itch ports to respective 2EA)( inter&ace .astEt)ernet +/+ !escription P)one1 s itc!port tr"n# native vlan 20 s itc!port &ode tr"n# allo &"ltiple VLANs s itc!port voice vlan 10 spanning'tree portfast 0 inter&ace .astEt)ernet +/+1 !escription P)one# s(itc)port trun1 native vlan # s(itc)port mo!e trun1 s(itc)port voice vlan 1 spanning-tree port&ast 0 % % inter&ace .astEt)ernet +/+2 !escription p)one3 s(itc)port trun1 native vlan # s(itc)port mo!e trun1 s(itc)port voice vlan 1 spanning-tree port&ast 0 inter&ace .astEt)ernet +/+3 !escription Cisco 4ireless AP s(itc)port access vlan 1 0 inter&ace .astEt)ernet +/+5 s)ut 0 inter&ace .astEt)ernet +/+6 s)ut 0

// $onfig"re %ata Vlan // $onfig"re tr"n# &ode to // $onfig"re Voice Vlan

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*.& Con%igure DHC7 $cope

'n the follo/ing section4 you /ill configure # DHC. scopes to assign '. addresses to '. phones and other devices ,.Cs- &he 'oice DHC. .ool /ill +e used to assign '. addresses to '. .hones /hile the D1T1 pool /ill +e used to assign '. addresses to computers ip !)cp exclu!e!-a!!ress 1 %1 %1 %1 1 %1 %1 %1 ip !)cp exclu!e!-a!!ress 17#%158%1 %1 17#%158%1 %1 0 ip !)cp pool voice net(or1 1 %1 %1 % #33%#33%#33% !e&ault-router 1 %1 %1 %1 devices in t!is net or# option 150 ip 10.10.10.1 0 ip !)cp pool data net(or1 17#%158%1 % #33%#33%#33% !e&ault-router 17#%158%1 %1

// Net or# for voice devices // %efa"lt ro"ter for // ()(P server ip address // Net or# for data devices

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*.* Ena9le CME $upport ,iles

'n the follo/ing section4 /e /ill load the CME support files from a &6&. server onto the CME flash 3.3.1 Load CME GUI Files

&o load the CME GU' files onto the CME flash4 you need to first do/nload the CME GU' files into the &6&. folder on your .C )ext4 start your &6&. server on your .C &elnet into your CME and then copy the CME GU' files onto the flash using the follo/ing commands0 CMEFarchi:e tar ;xtract t%tp5;;<t%tp2ser:er2ipaddress=;%ilename %lash5 CME#arc!ive tar /xtract tftp*//12+.10,.105.,-/c&e'g"i',.0.0.0.tar flas!* Loa!ing cme-gui-6% % % %tar &rom 1#8%1 6%1 3%6/ (via 9iga:itEt)ernet +1)" 0 extracting a!min;user%)tml (/823 :ytes) extracting a!min;user%<s (526/37 :ytes)00 extracting CiscoLogo%gi& (1 #7 :ytes) extracting CME;9=>;?EA@ME%*A* (516 :ytes) extracting @elete%gi& (73/ :ytes) extracting !om%<s (15/22 :ytes) extracting !o(narro(%gi& (852 :ytes) extracting ep)one;a!min%)tml (5125 :ytes) extracting logo)ome%gi& (2338 :ytes) extracting normal;user%)tml (/6#2 :ytes) extracting normal;user%<s (65577 :ytes)0 extracting Plus%gi& (1/26 :ytes) extracting sxicona!%gi& (82/ :ytes) extracting *a:%gi& (162 :ytes) extracting telep)ony;service%)tml (#2/1 :ytes) extracting uparro(%gi& (86 :ytes) extracting xml-test%)tml (7758 :ytes) extracting xml%template (/21# :ytes) I1J * ;<%;#! +ytesK 'n the example a+ove4 ' am extracting the Gcme2gui26.3.3.3.tarH file contents to the root directory on the CME flash

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3.3.2

Configure HTTP Server

)o/ that you have loaded the CME GU' files on CME4 you need to ena+le the H&&. server on CME and specify the path for the GU' files on CME Configure the follo/ing commands0 CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#ip !ttp server // .nables /((P server on ro"ter CME(con&ig)#ip !ttp pat! flas!* // 0pecifies t!at $1. 23I files are in root director4 of flas!

3.3.3

Load music-on-hold (MOH) file

'n this section4 you /ill load the CME music*on*hold ,M1H- file to the CME flash CME#cop4 tftp flas!* A!!ress or name o& remote )ost BCD 12+.10,.105.,Source &ilename BCD &"sic'on'!old.a" @estination &ilename B&"sic'on'!old.a"CD Accessing t&tp"++1#8%1 6%1 3%6/+music-on-)ol!%au%%% Loa!ing music-on-)ol!%au &rom 1#8%1 6%1 3%6/ (via 9iga:itEt)ernet +1)" 00 BEF - 2753#1 :ytesC 2753#1 :ytes copie! in 2% # secs (1#/31/ :ytes+sec) &he command a+ove /ill copy the Gmusic2on2hold.auH file over to the CME flash and extract the contents onto the CME flash root directory

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3.3.4

Load IP Phone Firmware &hus /e need to load the

'n this setup4 /e are using ;<@?4 ;<;? and ;<#1 phones firm/are for each of these

Copy and extract the firm/are for the ;<@? phone onto the CME flash0 CME#arc!ive tar /xtract tftp*//10.10.2.19/c&ter&',9556,975'sccp.+'-'-0.tar flas!* Loa!ing cmterm-6723;6753-sccp%8-/-/S%tar &rom 1 %1 %#%17 (via Vlan1 )" 0 extracting apps23%8-/-#-#6%s:n (#27575/ :ytes)000000000 extracting cnu23%8-/-#-#6%s:n (3833/5 :ytes)000 extracting cvm23sccp%8-/-#-#6%s:n (#23/# # :ytes)000000000 extracting !sp23%8-/-#-#6%s:n (/#5/13 :ytes)0 extracting <ar23sccp%8-/-#-#6%s:n (3332 5 :ytes)000 extracting SCCP23%8-/-/S%loa!s (5/8 :ytes) extracting term23%!e&ault%loa!s (52# :ytes) extracting term53%!e&ault%loa!s (52# :ytes) BEF - 52#55#2 :ytesC

Copy and extract the firm/are for the ;<;? phone onto the CME flash0 CME#arc!ive tar /xtract tftp*//10.10.2.19/c&ter&',9,5'sccp.+'-'-0.tar flas!* Loa!ing cmterm-6763-sccp%8-/-/S%tar &rom 1 %1 %#%17 (via Vlan1 )" 0 extracting apps63%8-/-#-#6%s:n (#27575/ :ytes)000000000 extracting cnu63%8-/-#-#6%s:n (3833/# :ytes)000 extracting cvm63sccp%8-/-#-#6%s:n (#23/5/5 :ytes)000000000 extracting !sp63%8-/-#-#6%s:n (/#5/13 :ytes)0 extracting <ar63sccp%8-/-#-#6%s:n (336685 :ytes)000 extracting SCCP63%8-/-/S%loa!s (5/8 :ytes) extracting term63%!e&ault%loa!s (52# :ytes) BEF - 52#815 :ytesC

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3.3.5

Enable TFTP server to distribute phone firmware

)o/ that /e have copied and extracted the '. phone firm/are onto the CME flash4 /e need to ena+le the &6&.*server ,CME- to serve these firm/are files to ne/ phones that connect and register to the system 3e need to do this for every firm/are file that /as copied over 6irst ena+le the tftp*server commands for the ;<@? firm/are files CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#tftp'server flas!*apps55.+'-'2'2,.sbn CME(con&ig)#tftp'server flas!*cn"55.+'-'2'2,.sbn CME(con&ig)#tftp'server flas!*cv&55sccp.+'-'2'2,.sbn CME(con&ig)#tftp'server flas!*dsp55.+'-'2'2,.sbn CME(con&ig)#tftp'server flas!*8ar55sccp.+'-'2'2,.sbn CME(con&ig)#tftp'server flas!*0$$P55.+'-'-0.loads CME(con&ig)#tftp'server flas!*ter&55.defa"lt.loads CME(con&ig)#tftp'server flas!*ter&75.defa"lt.loads

(econdly4 ena+le the tftp*server commands for the ;<;? firm/are files CME#con& t CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server

flas!*apps,5.+'-'2'2,.sbn flas!*cn",5.+'-'2'2,.sbn flas!*cv&,5sccp.+'-'2'2,.sbn flas!*dsp,5.+'-'2'2,.sbn flas!*8ar,5sccp.+'-'2'2,.sbn flas!*0$$P,5.+'-'-0.loads flas!*ter&,5.defa"lt.loads

Eastly4 ena+le the tftp*server commands for the ;<#1 firm/are CME#con& t CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server flas!*APP0'1.1.1.09N flas!*$P,9212'1.1.1.L:A%0 flas!*23I'1.1.1.09N flas!*0;0'1.1.1.09N flas!*(N3<'1.1.1.09N flas!*(N3<='1.1.1.09N flas!*>LAN'1.1.1.09N

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*.+ Con%igure 7$T

Connecti:ity

'n the follo/ing section4 /e /ill configure the CME system to +e a+le to receive in+ound calls and place out+ound calls Configuring .(&) access on CME is identical to configuring voice on a non CME router &he difference is that the end points for .(&) access are '. phones registered directly to the CME router4 rather than .1&( phones connected to 6>( ports Ho/ever4 the CME system considers CME extensions to +e virtual 6>( ports4 so call routing +ehavior for an CME phone is identical to a .1&( phone locally connected to a 6>( port

3.4.1

Configure PLAR OPX

6or analog lines /hich have no dial*in digits4 it is necessary to configure .EAR*1.> , private line4 automatic ringdo/n off*premise extension- on the voice port .EAR* 1.> /ill automatically for/ard an incoming call to a specified extension .EAR*1.> /ill not connect call the call +et/een .(&) and CME phone if the CME phone does not pic7up 'n this la+ environment4 # analog lines are connected to voice*port !"!"! and voice* port !"!"1 =oth voice*ports are configured /ith .EAR*1.> to for/ard all incoming calls to the pilot num+er of a hunt*group A .(&) call to voice*port !"!"! or voice* port !"!"1 /ill +e for/arded to pilot num+er ;?!! &he hunt*group has # mem+ers ,exts ;?!:4 ;?!$- in the group Additionally4 since the hunt*group is a parallel hunt*group4 then all the mem+ers in the hunt*group /ill ring /hen an incoming call is directed to the pilot 'f any of the phones pic7 up the call4 the call /ill +e connected 'f the phones do not pic7 up4 the call is not connected and the calling party is not charged for the call voice-port + + connection plar opx ,500 caller-i! ena:le 0 voice-port + +1 connection plar opx ,500 caller-i! ena:le )1&E0 every time a configuration change is made underneath the voice*port4 the administrator must perform a shut"no shut command to apply the config changes (ee the follo/ing sample +elo/0

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CME#conf t CME(con&ig)#voice'port 0/0/0 CME(con&ig-voiceport)#connection plar opx ,500 CME(con&ig-voiceport)#s!"t CME(con&ig-voiceport)#no s!"t

3.4.2

Configure POTS dial-peer

'n order to dial out to the .(&)4 it is necessary to configure a .1&( ,plain old telephone service- dial peers to route out+ound calls to the 6>1 ports on the CME router 'n this la+ setup4 all out+ound .(&) calls re9uire a prefix < follo/ed +y the destination num+er 1ut+ound calls from a CME phone to a num+er /hich matches < L I any digit from #*<KL Iany @ digitsK /ill +e routed to the .(&) via 6>1 port !"!"! Also4 additional dial peers have +een added to allo/ dial out to <L<11 for emergency calls and <L!11& for international calls 6or redundancy4 if 6>1 port !"!"! is +usy or other/ise unreacha+le4 out+ound calls from a CME phone to a num+er /hich matches < L I any digit from #*<KL Iany @ digitsK /ill +e routed to the .(&) via 6>1 port !"!"1

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'f +oth 6>1 ports are unavaila+le4 the caller /ill hear a +usy tone /hen an out+ound .(&) call is attempted 'f the num+er entered does not match any pattern defined in a dial*peer4 the caller /ill hear a fast +usy tone and no call is generated Any CME phone can dial out to the .(&) !ial-peer voice 1 pots destination'pattern 9?2'9@...... // &atc!es 9 A ,'digits for ard digits , // for ard , digits o"t to P0(N port 0/0/0 // send call o"t port 0/0/0 0 !ial-peer voice # pots preference 1 // $onfig"re preference 1 so t!at dial'peer 1 is preferred over dial'peer 2 for calls to sa&e destination'pattern for ard digits , destination'pattern 9?2'9@...... port 0/0/1 0 !ial-peer voice / pots destination'pattern 9?2'9@..?2'9@BB // &atc!es 9 A 10'digits for ard'digits 10 // for ard 10 digits o"t to P0(N port 0/0/0 // send call o"t port 0/0/0 0 !ial-peer voice 2 pots !estination-pattern 7B#-7C%%B#-7CGG pre&erence 1 &or(ar!-!igits 1 port + +1 0 !ial-peer voice 71# pots destination'pattern 9911 // &atc!es 9 A 911 call for ard'digits // for ard - digits o"t to P0(N port + + // send call o"t port 0/0/0 0 !ial-peer voice 71# pots !estination-pattern 7711 'n the a+ove configuration4 dial*peers are configured to route <114 local and long distance calls out to the .(&) 6or a .1&( dial*peer4 any exact digit match /ill +e stripped4 so if a dial*peer has Gdestination2pattern >>11H and the user dials >>114 no digits /ill +e for/arded out to the .(&) &hus the command G %or)ard2 digitsH is re9uired to specify the num+er of digits that need to +e for/arded out to the .(&) Cisco Systems Page 1;

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+. C" ,IG#!E TE0E7H" ?

+.1 8asic CME $etup
4.1.1 Configure telephony-service

'n the follo/ing section4 /e /ill ena+le call*processing services on the CME and ena+le phones to register to the system CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#telep!on4'service CME(con&ig-telep)ony-service)#ip so"rce'address 10.10.10.1 port 2000 CME(con&ig-telep)ony-service)#&ax'ep!one 25 // &ax n"&ber of p!ones t!at can register CME(con&ig-telep)ony-service)#&ax'dn 70 // &ax n"&ber of director4 n"&bers t!at can be config"red 4.1.2 Specify the firmware for each phone (ince /e are going to +e installing Cisco ;<@? and ;<;? phones on this CME4 /e indicate the firm/are that each phone /ill use /hen it first registers to CME Aou can use the follo/ing compati+ility matrix to determine the appropriate firm/are name for each phone type per CME version http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"re9uirements"guide"cme $:spc htm CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#telep!on4'service CME(con&ig-telep)ony-service)#load ,9,5 0$$P,5.+'5'20 CME(con&ig-telep)ony-service)#load ,955 0$$P55.+'5'20 CME(con&ig-telep)ony-service)#load ,921 $P,9212'1.1.1 CME(con&ig-telep)ony-service)#create cnf'files

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4.1.3

Configure User Accounts for CME GUI

&here are three user class accounts that can +e configured for the CME GU' 1 # $ystem administrator Configure all system*/ide and '. .hone*+ased features Customer administrator .erform routine '. .hone additions and changes /ithout having access to system*/ide features I7 7hone user .rogram a small set of features on o/n '. .hone (earch the Cisco Unified CME directory

'n the follo/ing section4 you are going to +e creating a system administrator account for the 3E= GU' &he system administrator account /ill allo/ an administrator to ma7e system*/ide telephony changes on the system CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#telep!on4'service CME(con&ig-telep)ony-service)# eb ad&in s4ste& na&e cisco pass ord cisco

4.1.4

Configure Call-Transfer pattern

'n the follo/ing section4 you are going to configure the system to +e a+le to transfer calls to internal extensions only ,internal extensions are in the ;?!x rangeCME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#telep!on4'service CME(con&ig-telep)ony-service)#transfer'pattern ,5.. transfer to ,5<< exts

//Allo

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4.1.5

Configure Local Directory

&he local directory of names and phone num+ers is automatically +uilt using the name command and the num9er command under ephone*dn configuration mode &he local directory is ena+led +y default &he local directory can +e configured to sho/ directory information in G%irst name last nameG format or Glast name@ %irst nameH format on the CME phone ECD ote5 &he Directory command does not automatically reorder names entered under ephone*dn 'f you change directory format you /ill also need to manually change all names under ephone*dn to match the directory format you configured 6or example4 if you have entered names under ephone*dn in G %irst name last nameG format and you change to directory to G last2name2%irstM format you need to change all names under ephone*dn to Mlast name first nameM format manually

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4.1.6

Configure Date and Time

Date can +e presented in month*day*year format or day*month*year format &ime can +e displayed in 1# hr ,AM".M- format or #$ hr format CME phones use time and date information from the router4 so refer to )&. configuration section in preinstallation to verify that router is set to correct date and time &o set time"date format0 &o set time"date format0 1 Enter telephony*service configuration mode !outer(con%ig)A telephony2ser:ice # (et the time format !outer(con%ig2telephony2ser:ice)A time2%ormat B1& C &+D time2%ormat 1& /ill display time in 1# hr ,AM".M- format * this is the default time2%ormat &+ /ill display time in #$ hr format : Reset all phones to apply changes !outer(con%ig2telephony2ser:ice)A reset all telep)ony-service ti&e'for&at 25

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4.1.7

Speed Dial

'f more speed*dial +uttons are defined than are actually supported +y the phone type4 then the extra speed*dial configurations are ignored 'f speed*dials are mapped to +uttons /ith D)s assigned4 speed*dial configurations are ignored &hese speed dial definitions are assigned to the next empty +uttons after all extensions are assigned 6or instance if t/o extensions are assigned on a ;<;! /ith extensions assigned to +uttons 1 and # on the phone4 the speed dial definitions /ill appear on the :rd +utton and on/ard "TE5 Depending on /hich phone is +eing used4 you can have a different num+er of speed*dials configured ep)one 1 :utton 1"1 speed'dial 1 50+555,500 label CI( 0"pportC speed'dial 2 50+555,511 label C/elp LineC

-fter conf"'ur"n' t*e spee7;7"a$s a1o2e< 3ou w"$$ see spee7;7"a$s s"m"$ar to t*e fo$$ow"n' screen s*ot.

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4.1.8

Local Speed Dial

CME allo/s a list of fre9uently dialed num+ers to +e accessed +y pressing the GDirectoriesH +utton and selecting the G0ocal $peed2dialH menu option &hese num+ers are listed in speeddial.xml4 /hich is stored in router flash A maximum of :# entries can +e stored in the speeddial.xml file &o configure local speed*dial0 1 Edit speeddial xml file # Copy speeddial.xml to flash0 RouterF copy t%tp5;;address;speeddial.xml %lash5speeddial.xml address e9uals the '. address of the tftp server

(ample speeddial xml file0 $ee 1ppendix 8 &o access speed dial entries that are stored in the speeddial.xml file4 select Directories = 0ocal $peed Dial Aou /ill see entries similar to the follo/ing screenshot0

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4.1.9

Interdigit Timeout

&he interdigit timeout specifies the num+er of seconds that the system /aits after the caller has entered the initial digit or a su+se9uent digit of the called num+er 'f the timeout ends +efore the destination is identified4 a fast +usy sounds and the call ends &he initial timeout4 /hich specifies the num+er of seconds CME /aits +efore the caller has entered the initial digit is not configura+le in CME &he interdigit timeout is set to 1! seconds +y default After the timeout expires a fast +usy tone is generated and the call terminates if no digits are entered (ample configuration0 telep)ony-service ti&eo"ts interdigit 15 4.1.10 Configure MOH After the music*on*hold au file has +een loaded onto the router flash4 you must specify the file that you /ish to use for M1H telep)ony-service &o! &"sic'on'!old.a" !old.a" to be pla4ed for 1:/ //0pecifies t!at &"sic'on'

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4.1.11 Configure CME System Message &o configure a system message that /ill display on CME phones4 configure the follo/ing0 telep)ony-service s4ste& &essage $isco $1. &essage on p!ones

//$onfig"res s4ste&

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+.& Con%igure 7hones and Directory

um9ers

An ephone is e9uivalent to an '. .hone and an ephone*dn is e9uivalent to a directory num+er 't is recommended that you configure ephone*dns +efore you configure ephones (ome additional facts you should 7no/ a+out ephones and ephone*dns on CME Directory )um+ers defined as ephone*dns Ephone*dn can +e associated /ith one or more ephones on the system An ephone can have more than one ephone*dn associated /ith it Each +utton on an '. .hone can have 1 or more ephone*dns assigned to it &he maximum num+ers of extensions allo/ed on the system are limited +y the num+er of ephone*dns supported +y a particular '(R platform Configure Ephone-dns

4.2.1

'n the follo/ing section4 /e /ill configure directory num+ers for ephone*dns An ephone*dn can +e configured for single*line ,similar to 7eys/itch mode-4 dual*line ,similar to p+x mode-4 or octal*line ,similar to p+x mode- &he differences in the line types are referenced +elo/0 Jey s/itch0 one call per line"+utton Direct call selection )o call*/aiting for second call on same line .=> style0 t)o calls per line"+utton ,dual2line- or eight calls per line"+utton ,octo2line (imilar to Cisco Communications Manager '. phones Call*/aiting4 use +lue navigation +ar to select call .lace outgoing consultation call during call transfer

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CME#conf t CME(con&ig)#ep!one'dn 1 octo'line CME(con&ig-ep)one-!n)#n"&ber ,501 secondar4 CME(con&ig-ep)one-!n)#na&e 0arat D!ilnani CME(con&ig-ep)one-!n)#label 50+555,501 CME(con&ig-ep)one-!n)#ep!one'dn 2 octo'line CME(con&ig-ep)one-!n)#n"&ber ,502 secondar4 CME(con&ig-ep)one-!n)#na&e =on Le is CME(con&ig-ep)one-!n)#label 50+555,502 CME(con&ig-ep)one-!n)#ep!one'dn - octo'line CME(con&ig-ep)one-!n)#n"&ber ,50- secondar4 CME(con&ig-ep)one-!n)#na&e (on4 /"4n! CME(con&ig-ep)one-!n)#label 50+555,50CME(con&ig-ep)one-!n)#ep!one'dn 5 octo'line CME(con&ig-ep)one-!n)#n"&ber ,505 secondar4 CME(con&ig-ep)one-!n)#label Naren Narendra CME(con&ig-ep)one-!n)#label 50+555,505

555,501

555,502

555,50-

555,505

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4.2.2

Configure Ephones

'n the follo/ing section4 /e /ill configure ephones4 /hich represent an instance of a physical '. .hone that /ill connect to the CME system CME#con& t CME(con&ig)#ep!one 1 // $reate ep!one 1 CME(con&ig-ep)one)#mac-a!!ress a&!% 1%a!c1 CME(con&ig-ep)one)#t4pe ,9,5 CME(con&ig-ep)one)#description &anager1 CME(con&ig-ep)one)#b"tton 1*1 // Assign ep!one'dn 1 b"tton 1 CME(con&ig-ep)one)#ep!one 2 // $reate ep!one 2 CME(con&ig-ep)one)#mac-a!!ress a&!% 1%a!c# CME(con&ig-ep)one)#t4pe ,9,5 CME(con&ig-ep)one)#description &anager2 CME(con&ig-ep)one)#b"tton 1*2 // Assign ep!one'dn 2 b"tton 1 CME(con&ig-ep)one)#ep!one // $reate ep!one CME(con&ig-ep)one)#mac-a!!ress a&!% 1%aac/ CME(con&ig-ep)one)#t4pe ,975 CME(con&ig-ep)one)#description ad&in1 CME(con&ig-ep)one)#b"tton 1*// Assign ep!one'dn b"tton 1 CME(con&ig-ep)one)#ep!one 5 // $reate ep!one 5 CME(con&ig-ep)one)#mac-a!!ress a&!%a&c1%aac2 CME(con&ig-ep)one)#t4pe ,975 CME(con&ig-ep)one)#description ad&in2 CME(con&ig-ep)one)#b"tton 1*5 // Assign ep!one'dn 5 b"tton 1 CME(con&ig-ep)one)#ep!one 5 // $reate ep!one 5 CME(con&ig-ep)one)#mac-a!!ress a&!%a&c1%aac3

to

to

to

to

"TE5 Each phone in the a+ove configuration has to have a uni9ue mac*address D loo7 on the +ac7 of the phone to find the mac*address of the respective phones 3hat you /ill notice in the a+ove configuration is that /e didnNt assign +uttons to ephone ? D this is +ecause ephone ? is the hot des7 phone and its +utton assignment /ill +e defined +y the logout profile ,defined later in this doc-

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+.* 1d:anced ,eatures

4.3.1 Whisper Intercom

&he /hisper intercom feature allo/s an administrator to /hisper a message into the managerNs phone /hile she"he may +e on a call D the audio /ill not lea7 into the managerNs other call 3hen an admin dials a /hisper intercom line4 the called phone automatically pic7s up4 regardless of /hether the called party is +usy or idle &he managerNs phone /ill display the extension and name of the party initiating the /hisper page and CME plays a 5ip5ip tone +efore the called party hears the callerNs voice 'f the manager /ants to spea7 to the admin4 the manager can select the intercom line +utton on their phone &he lamps for intercom +uttons are colored am+er to indicate one*/ay audio for /hisper intercom and green to indicate t/o* /ay audio !eEuirement5 &he /hisper intercom feature /as introduced in CME ; 1 ,'1( 1# $,##-A=- 'n order to utili5e this feature4 you must +e running CME ; 1 or later ep!one'dn 21 n"&ber 2001 !isper'interco& speed'dial 200- label C&anagerC fro& ad&in to &anager 0 ep!one'dn 2n"&ber 200!isper'interco& speed'dial 2001 label Cad&inC fro& &anager to ad&in 0 ep)one 1 type 6763 !escription manager1 :utton 1"1 2*21 !isper interco& to b"tton 2 0 ep)one / type 6753 !escription a!min1 4.3.2 Configure Paging Groups

//interco&

//interco&

//assign

'n the la+ setup4 the manager of the mar7eting department ,phone 1- and the mar7eting admin ,phone :- need to receive pages for the mar7eting department &hus4 /e /ill create a paging*group for the mar7eting department and assign them to this paging group

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0 ep)one-!n /1 num:er #1 1 name Page-Mar1eting paging ip 2-9.1.1.10 port 2000 gro"p 0 ep)one 1 mac-a!!ress #EA%EAEA% 1 type 6763 !escription manager1 paging'dn -1 p!one to paging gro"p :utton 1"1 #"#1 0 ep)one / mac-a!!ress #EA%EAEA% # type 6753 !escription a!min1 paging'dn -1 ad&inistrator p!one to paging gro"p

//define &"lticast page

//assign &anager

//assign

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4.3.3

Configure Push-to-Talk (7921/7925)

&he push to tal7 capa+ility on the ;<#1 allo/s the user to push the thum+ +utton on the upper left hand side of the phone to reach a single destination or reach multiple parties /ith the clic7 of a single +utton &he security guard at the front des7 is mo+ile4 so he re9uires a ;<#1 '. phone Additionally4 the security guard needs to reach the mar7eting department via the phoneNs push to tal7 capa+ilities !eEuirement5 &he push to tal7 capa+ility on CME re9uires CME ; ! ,'1( 1# $,#!-&#- or later telep)ony-service service p!one t!"&b9"tton1 P((/7 //&aps P(( b"tton to b"tton 7 on ,921 p!ones 0 ep)one-!n #3 n"&ber 2100 label P(( to &ar#eting gro"p interco& 2101 0 ep)one 5 mac-a!!ress #EA%EAEA%AA@1 type 67#1 !escription Security 9uar! :utton 1"1 7*25 //Assigns interco& b"tton to line 7 on ,921 p!one After performing the configuration a+ove and resetting the ;<#1 '. .hone4 the push to tal7 services /ill +e functional 3henever the ;<#1 '. .hone user pushes the push to tal7 +utton4 it /ill execute the intercom ,ephone*dn #?- to target and ring the phones in the mar7eting group

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4.3.4

Configure Extension Mobility

Extension mo+ility provides the +enefit of mo+ility for end users A user /ith a profile can temporarily log into a physical phone other than their o/n and have access to their personal settings4 such as directory num+er4 speed*dial lists4 and services4 as if the phone is their o/n des7 phone Each hot phone that is ena+led for extension mo+ility needs to +e configured /ith a logout profile ,/hich /ill +e applied during normal operations- &his profile determines the appearance of the phone that is ena+led for extension mo+ility /hen there is no user logged into the phone A single logout profile can +e applied to multiple phones 'n CME ; ! and later4 enhancements /ere added to extension mo+ility to ena+le0 .ersonal speed dial on extension mo+ility profiles Configura+le automatic logout Automatic clear history &here are $ configuration steps re9uired for extension mo+ility0

1. Configure CME for Extension Mo+ility (ervice ,re9uired# : $ Configure a Eogout .rofile for an '. .hone ,re9uiredEna+le '. .hone for Extension Mo+ility ,re9uiredConfigure a User .rofile ,re9uired-

S*EP 1" ip !ttp server // t!is as alread4 config"red earlierE s!o n !ere for reference 0 telep)ony-service "rl a"t!entication !ttp*//10.10.10.1/$$1$IP/a"t!enticate.asp secretna&e pss rd a"t!entication credential secretna&e pss rd 0 S*EP #" voice logo"t'profile 1 // $onfig"re logo"t profileE t!is specifies defa"lt profile for p!one pin 999

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S*EP /" ep)one 3 mac-a!!ress @%E@AH%/355 !escription Iot@es1-p)one type 6753 logo"t'profile 1 to p!one 5 S*EP 2" voice "ser'profile 1 pin 12-55 "ser to& pass ord cisco12n"&ber ,701 t4pe beep'ring speed'dial 1 ,501 label 0arat speed'dial 2 ,502 label =on

// Appl4 voice logo"t profile

6or more info on extension mo+ility4 please refer to the follo/ing lin70 http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"admin"configuration"gui de"cmemo+l htmlF/p11:@:<1

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4.3.5

Configure Presence Information

&he presence service on CME is a system for finding4 retrieving4 and distri+uting presence information from a source4 called a presence entity ,presentity- to an interested party called a /atcher .resence ena+les the calling party to 7no/ +efore dialing /hether the called party is availa+le .resence supports =usy Eamp 6ield ,=E6- notification features for speed*dial +uttons and directory call list for missed calls4 placed calls4 and received calls ('. and (CC. phones that support =E6 speed*dial and =E6 call*list features can su+scri+e to status change notification for internal and external directory num+ers &he follo/ing restrictions apply /hen using presence service
=E6 Call*Eist0 (upported only on Cisco Unified '. .hone ;<$1G4 ;<$1GE4 ;<@1G4 ;<;!G4 and ;<;1GE =E6 (peed*Dial0 (upported only on Cisco Unified '. .hone ;<1$4 ;<:14 ;<$!4 ;<$1G4 ;<@!4 ;<@1G4 ;<@1GE4 ;<;!G4 and ;<;1GE

&o

configure the presence service4 you need to perform the follo/ing steps0 1 Ena+le .resence for 'nternal Eines # Ena+le Directory )um+er to +e /atched : Ena+le a (CC. .hone to monitor =E6 status for speed*dial and call*list S*EP 1" CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#sip'"a CME(con&ig-sip-ua)#presence enable CME(con&ig-sip-ua)#exit CME(con&ig)#presence CME(con&ig-presence)#&ax's"bscription 100 CME(con&ig-presence)#presence call'list CME(con&ig-presence)#end

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'n the follo/ing step4 ena+le num+er ;?!# to +e /atched +y phone 1 ,;?!1S*EP #" CME#con& t CME(con&ig)#ep!one'dn 2 CME(con&ig-ep)one-!n)#allo

atc!

6inally4 you /ill configure phone 1 to monitor =E6 status for extension ;?!# S*EP /" CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#ep!one 1 CME(con&ig-ep)one-!n)#blf'speed'dial 2 ,502 label ,502 // allo ep!one 1 to atc! ,502

speed'dial on

Here are sample screenshots of =E6 service for speed*dial and call*lists 1n the screenshot on the left4 a speed*dial on the phone sho/s that extension ;?!# is +usy ,red*lamp- 1n the screen*shot on the right4 the missed*call list sho/s that ;?!# is +usy ,red*lamp-

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4.3.6

Configure Single Number Reach (SNR)

3ith CME ; 14 customers no/ have ()R capa+ility +uilt into the '1( &he ()R feature allo/s users to provide callers /ith a single num+er /hich can reach the users on their des7top phone or remote phone &he ()R mo+ility feature in CME adds the follo/ing features0 Allo/s a user to set a call for/ard*()R option4 /here the '. .hone rings first4 then the CME rings an alternate phone Calls can +e ans/ered on the des7top phone or the alternate phone Des7top phone user can send the call to the .(&) phone +y using the Mo+ility soft7ey 3hile connected to the call4 the des7top user can press the Mo+ility soft 7ey and select G$end call to mo9ileH to for/ard the call to their mo+ile phone Calls not ans/ered on the des7top phone or cell phone are pulled +ac7 to CUE voicemail ,/hen using =R'4 .R' trun7s Des7top phone user can manually pull +ac7 the call to the (ingle )um+er Reach directory num+er +y pressing the Resume soft 7ey All existing call for/arding on extension num+er is still functional &he user can toggle the ()R feature on and off +y using the Mo+ility soft 7ey 'f the user disa+les (ingle )um+er Reach4 CME does not ring the .(&) num+er User can change the ()R destination num+er from the telephony user interface ,&U'-

&he alternate extension could include any of the follo/ing devices0 Mo+ile ,cellular- phones (mart .hones '. .hones +elonging to the same Cisco Unified CME as the des7top phone Any phone num+ers on the .(&) (upported .(&) interfaces include .R'4 =R'4 6>1 and ('. trun7s &he follo/ing restrictions apply /hen using presence service
()R0 (upported only on Cisco Unified '. .hones /ith phone &U'

&o

configure the ()R service4 you need to perform the follo/ing steps0 1 Configure mo+ility soft7ey under ephone*template # Ena+le mo+ility and configure ()R num+er under ephone*dn Cisco Systems Page :;

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Apply ephone*template to ephone

'n this step4 you /ill configure an ephone*template that provides the mo+ility soft7ey for the user S*EP 1" CME#conf t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#ep!one'te&plate 1 CME(con&ig-ep)one-template)#soft#e4s idle %nd 2pic#"p Pic#"p 1obilit4 CME(con&ig-ep)one-template)#soft#e4s connected .ndcall /old Live=cd 1obilit4 CME(con&ig)#end 'n this next step4 you /ill ena+le mo+ility for the ephone*dn and then configure the ()R num+er 'n the follo/ing configuration4 /e ena+le mo+ility on the ephone*dn S*EP #" CME#conf t Enter con&iguration comman!s' one per line% En! (it) CN*L+,% CME(con&ig)#ep!one'dn 1 CME(con&ig-ep)one-!n)#&obilit4 CME(con&ig-ep)one-!n)#snr 50+5551212 dela4 5 ti&eo"t 15 cf d'noan ,50CME(con&ig-ep)one-!n)#end assigned to ephone 1 &hen /e configure the ()R num+er $!%???1#1# 'n case the manager doesnNt ans/er his '. phone /ithin ? seconds4 the CME /ill try and ring the manager also at num+er $!%???1#1# 'f the manager doesnNt ans/er the call after 1? seconds of ringing $!%???1#1#4 the call /ill get pulled +ac7 and sent to num+er ;?!: ,the Admin of the Mar7eting department-

'n this final step4 you /ill apply the ephone*template to the ephone that needs ()R service =e sure to reset the phone after you apply this ephone*template

S*EP /" CME(con&ig)#ep!one 1 CME(con&ig-ep)one)#ep!one'te&plate 1 CME(con&ig-ep)one)#end CME#

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'. .hone /ith GMo9ilityH soft7ey

'. phone /ith (ingle )um+er Reach service

Configure ()R num+er from phone &U'

Dynamically change ()R num+er from phone &U'

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Use HMo9ilityH soft7ey to disa+le ()R

Use GMo9ilityH soft7ey to ena+le ()R

Use the G!esumeH soft7ey to pull +ac7 a call that has +een ()R for/arded 6or more information on (ingle )um+er Reach capa+ility on CME4 please refer to the follo/ing lin70 Cisco Systems Page $!

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http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"admin"configuration"gui de"cmesnr html

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-. IM7"!T1 T5 $ecure CME $ystem

't is very important that you secure your CME to prevent unauthori5ed access and toll*fraud .lease refer to the follo/ing lin7 and implement the security measures referenced for CME http0""/// cisco com"en"U("products"s/"voices/"ps$@#?"products8tech8note!<1 %@a!!%!<dc$%; shtml

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.. !E,E!E CE$
Cisco Communications Manager Express on CC1 http0""/// cisco com"en"U("products"s/"voices/"ps$@#?"tsd8products8support8s eries8home html Cisco Communications Manager Express Data (heet http0""/// cisco com"en"U("products"s/"voices/"ps$@#?"products8data8sheets8li st html Cisco Communications Manager Express Compati+ility matrix http0""/// cisco com"en"U("products"s/"voices/"ps$@#?"products8device8suppor t8ta+les8list html Cisco Communications Manager Express External Community .age https0""/// myciscocommunity com"docs"D1C*1?#: Cisco Communications Manager Express 6eature History Map http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"admin"configuration"gui de"cmeroad html

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177E DIF 15 T1 7!I Con%iguration

3ith &1 .R' lines4 it is possi+le to have all CME phones receive incoming calls directly from the .(&) &his is possi+le +ecause &1 .Ri lines transmit direct* in/ard*dial ,D'D- to the CME router4 /hich is used to route incoming calls to a specific extension &his is fundamentally different from a CME system /ith analog lines4 /here all incoming .(&) calls must +e received +y a receptionist phone &o configure support for &1 .R' lines the follo/ing configurations must +e completed0 1 Configure '(D) s/itch type # Configure &1 .R' interface : Configure incoming dial*peer S*EP 1" 0 isdn s itc!'t4pe Fs itc!'t4peG S*EP #" controller *1 1+ fra&ing esf P=I linecode b+Hs P=I pri'gro"p ti&eslots 1'25 c!annels S*EP /" !ial-peer voice 1 pots port 1/0*21/0*2inco&ing called'n"&ber .

// $onfig"re fra&ing for // $onfig"re line coding for // $onfig"re (1 Pri for 25

// Appl4 para&eters on port // 1atc!es all inco&ing called

"TE5 =e sure that the correct in+ound dial*peer is matched &his is re9uired so that the Gdirect2in)ard2dialH parameter is applied D this results in the incoming call getting processed directly +y the CME instead of having it present secondary dial*tone

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177E DIF 85 $ample speeddial.xml %ile

JCisco>PP)one@irectoryK J*itleKLocal Spee!-!ialJ+*itleK JPromptK?ecor! 1 to 1 o& 1 J+PromptK J@irectoryEntryK JNameKSecurityJ+NameK J*elep)oneK3336711J+*elep)oneK J+@irectoryEntryK J@irectoryEntryK JNameKMar1etingJ+NameK J*elep)oneK3336211J+*elep)oneK J+@irectoryEntryK J@irectoryEntryK JNameK*ec) SupportJ+NameKJ*elep)oneK33312/#J+*elep)oneK J+@irectoryEntryK

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177E DIF C5 CME $upport ,iles

Cisco Communications Manager Express (CUCME) Support Files Cheat Sheet
CME Firmware Download:
1a. Go to: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-key, OR 1b. Go to: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsp 2. Select the download iles o! you! !especti"e #$% "e!sion &. %nte! 'se! (ame and #%# passwo!d

CME and IOS Compatibility Matrix:

1. Go to: http://www.cisco.com/en/'S/docs/"oice)ip)comm/cucme/!e*ui!ements/guide/&&mat!i+.htm 2. Select the !especti"e #$% "e!sion &. ,ou can use the #$%/-OS compatibility mat!i+ to unde!stand which type o phones each #$% "e!sion suppo!ts and the numbe! o phones suppo!ted on each !especti"e #isco -SR plat o!m.

CME External Wiki Page:

http://suppo!twiki.cisco.com/wiki/inde+.php/#isco)'ni ied)#ommunications)$anage!)%+p!ess).#$%/

CME Firmware Files

File
1. 0hone 1i!mwa!e 2. #$% G'- 1iles &. 34#5 1iles 6. Ring 2ones 9. $usic On :old ile =. #$% 2S0

Description
2he #isco phone i!mwa!e is used to upg!ade each new #isco phone with the app!op!iate i!mwa!e to ope!ate with each !especti"e #$% "e!sion. 2hese iles a!e loaded onto lash. 2hese G'- iles a!e loaded onto the #$% lash to p!o"ide #$% G'unctionality on the !oute!. 2hese iles a!e loaded onto lash. 3asic-4utomatic-#all-5ist!ibution .34#5/ iles a!e used to p!o"ide basic call cente! capabilities nati"ely on #$%. 2he #$% !ingtones p!o"ides a method to customi7e a phone8s !ingtone 2he ;music-on-hold.au< ile is the $O: ile that is played to calle!s that a!e put on hold. #isco 'ni ied #$% 2S0 connects to #isco 'ni ied #$% endpoints and e+poses the 240- "e!sion 2.2 unctions to >indows applications. #isco 'ni ied #$% 2S0 suppo!ts a single line de"ice? that is, it can cont!ol o! emulate only one ephone. 2he @A@B backg!ound iles a!e used to p!o"ide backg!ound images on #isco @A@B phones. 2hese iles a!e sto!ed on lash and then se!"ed to the phone. 2his ile p!o"ide p!ompts used o! $D00 se!"ice on #$% and p!o"ides inst!uctions on $D00 setup.

@. @A@B-@1-@9 3ackg!ound 1iles C. #'#$%-$D00 2a! 1ile

Cisco Systems

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Cisco Unified Communications Manager Express Deployment Guide

Cisco Systems

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