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    This document discusses various quality management techniques including Six Sigma, Lean, benchmarking, JIT, and continuous process improvement. It provides descriptions of tools and concepts related to quality such as the DMAIC process, value stream mapping, waste reduction, cause-and-effect diagrams, control charts, and cost of quality. The purposes of continuous process improvement are outlined as continuously improving processes, incorporating improvements into the process itself, and increasing productivity.

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    This document discusses various quality management techniques including Six Sigma, Lean, benchmarking, JIT, and continuous process improvement. It provides descriptions of tools and concepts related to quality such as the DMAIC process, value stream mapping, waste reduction, cause-and-effect diagrams, control charts, and cost of quality. The purposes of continuous process improvement are outlined as continuously improving processes, incorporating improvements into the process itself, and increasing productivity.

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    16 views5 pages

    ./"%) ') +) % "0 +) # "&d"$a (

    Uploaded by

    newuser1234
    This document discusses various quality management techniques including Six Sigma, Lean, benchmarking, JIT, and continuous process improvement. It provides descriptions of tools and concepts related to quality such as the DMAIC process, value stream mapping, waste reduction, cause-and-effect diagrams, control charts, and cost of quality. The purposes of continuous process improvement are outlined as continuously improving processes, incorporating improvements into the process itself, and increasing productivity.

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    of 5

    upproucIes Lo C

    1. sIx sIgmu
    z. JT
    . EAN
    broud upproucIes
    Lo bencImurkIng
    1. compeLILIve
    z. besL In cIuss
    . process
    JT busIc
    prIncIpIes
    1. reduce wusLe
    z. reduce vurIubIIILy
    . puII muLerIuIs Lo work
    cenLers InsLeud oI pusI
    mujor ureus oI
    wusLe In EAN
    1. mudu (wusLe)
    z. muru (InconsIsLenL
    process)
    . murI (overburdened
    empIoyees or processes)
    6 sIgmu C DMAC
    1. deIIne
    z. meusure
    . unuIyze
    q. Improve
    . conLroI
    6 sIgmu process
    desIgn
    1. deIIne
    z. meusure
    . unuIyze
    q. desIgn
    . verIIy
    8 deudIy wusLes
    1. overproducLIon
    z. wuILIng
    . LrunsporLuLIon
    q. InupproprIuLe processIng
    . unnecessury Inv
    6. unnecessury moLIon
    ;. deIecLs
    8. unused peopIe skIIIs
    common "cuuse
    cuLegorIes" In u cuuse
    und eIIecL cIurL
    1. muLerIuIs
    z. peopIe
    . envIronmenL
    q. meusuremenL
    . meLIods
    6. equIpmenL
    ConLInuous process
    ImprovemenL (CP)
    u never endIng eIIorL Lo expose
    und eIImInuLe rooL cuuses oI
    probIems. smuII sLep
    ImprovemenLs InsLeud oI bIg
    sLep ImprovemenLs
    conLroI cIurL
    provIdes u grupIIc
    compurIson oI process
    perIormunce duLu wILI
    predeLermIned compuLed
    IImILs
    CosLs ussocIuLed
    wILI poor quuIILy
    1. nLernuI IuIIure cosLs
    z. exLernuI IuIIure cosLs
    . uppruIsuI cosLs
    q. prevenLIon cosLs
    CrILIcuI Lerms In
    CP
    1. Process
    z. Never endIng
    . rooL cuuses
    q. smuII sLep ImpLovemenLs
    JT IuyouL
    uLLrIbuLes
    1. mInImIze dIsLunce und muxImIze
    IIexIbIIILy
    z. urrunge In "work ceIIs" Iocused on
    producL IumIIIes
    . equIpmenL Is movubIe so ceIIs cun be
    re-Iormed
    q. workers ure cross LruIned
    EAN objecLIves
    1. EIImInuLe wusLe In vuIue sLreums
    z. meeL cusLomer demund
    . Increuse veIocILy
    q. reduce need Ior workIng cupILuI
    . Increuse Lurns
    6. Increuse producLIvILy
    ;. deveIop LIe workIorce
    8. produce producLs wILI perIecL quuIILy
    EAN prIncIpIes
    1. creuLe vuIue Ior LIe cusLomer
    z. IdenLIIy uII sLeps ucross u vuIue sLreum
    . creuLe vuIue IIow
    q. puII producLs bused pm cusLomer
    demund
    , sLrIve Ior perIecLIon by conLInuuIIy
    removIng Iuyers oI wusLe
    OIIver WIgIL
    cIeckIIsL uLLrIbuLes
    1. use oI sLruLegy Lo drIve SC pIunnIng und
    execuLIon
    z. opLImIzuLIon oI cupucILy, Inv und oLIer SC
    eIemenLs
    . use oI monLIIy revIews Ior monILorIng cupubIIILy
    und IIexIbIIILy
    q. Presence oI duLu sIurIng processes, IInuncIuI
    InLegruLIon und Leums oI cusLomers und suppIIers
    Purposes oI CP
    1. ConLInuousIy Improve LIe process
    z. IncorporuLe LIe process ImprovemenL InLo LIe process
    ILseII
    . deIIne ucIIevubIe gouIs und quunLILuLIve meLrIcs
    q. InvoIve everyone In LIe ImprovemenL process
    . Increuse producLIvILy
    6. Improve worker producLIvILy
    ;. Improve workpIuce u suIeLy und enIunce LIe quuIILy oI
    jobs und cureer opLIons
    8. LruIn empIoyees Lo IdenLIIy eIImInuLe wusLe
    quesLIons Lo usk
    durIng process
    ussessmenL sLuge
    1. How ure we doIng
    z. Iow mucI do we wunL Lo
    Improve
    reusons Ior usIng u
    C upproucI Lo
    SCM
    1. SCM Is process oreInLed
    z. suppIy cIuIns ure dynumIc
    . suppIy cIuIns evoIve
    q. C cun reduce LIe cosLs oI
    poor quuIILy
    sLuges oI CP
    1. Process unuIysIs
    z. process ussessmenL
    . projecL pIunnIng
    q. ImpIemenLuLIon und cIunge
    munugemenL
    sLuLIsLIcuI process
    conLroI
    LIe uppIIcuLIon oI
    sLuLIsLIcuI LecInIques Lo
    monILor un operuLIon
    ToLuI QuuIILy
    MunugemenL
    (TQM)
    u munugemenL upproucI Lo Iong
    Lerm cusLomer suLIsIucLIon bused on
    LIe purLIcIpuLIon oI uII members oI
    un org In ImprovIng processes
    goods servIces und LIe cuILure. TIe
    conLInuous seurcI Ior perIecLIon

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