Allison Gamboa

Education January 2011 to Present - New Mexico State University, Las Cruces, NM; Sophomore, Completed 60 semester hours; degree in Criminal Justice with a Minor in Forensic Science expected May 2016. Overall GPA 3.86 on a 4.0 scale as of Fall 2013 GPA in Criminal Justice 4.0 on a 4.0 scale as of Fall 2013 Graduate of Mayfield High School, Las Cruces, NM; May 2012. Completed 4 years of honors classes in English Literature, Algebra I & II, History, Biology, Physical Sciences. Skills Proficient in keyboarding, to include Microsoft Word; experience using Excel and PowerPoint; Adobe; receiving instructions and carrying out assigned tasks; exceptional phone etiquette, and team building. Proficient operating a copier machine, scanner and shredder. Prepare charts and reports for college projects. Job Experience Jan 2013 to Present: Systems Support, NMSU Financial Systems Administrations Records Management and Retention Office. Responsible for records disposition process by identifying, documenting, and verifying active and obsolete files, and creating documents for records disposal, including shredding, filing, and storing confidential records. Completion of scanning and indexing forms into certified state system. Monitor help desk by answering phones/emails and creating work orders utilizing call management database. Sep 2012 to Jan 2013: Customer Service Representative, NMSU RuffaloCody Call Center. Called NMSU Alumni, updated alumni database and solicited for donations towards scholarships. Required to think quickly and spontaneously to various telephone conversation scenarios and update in realtime information provided and ensure all captured information is accurate. April 2012 to August 2012: Summer Hire, GS-03 Clerk, Resource Management Directorate, White Sands Missile Range, NM. Completed daily attendance, roster, and reporting task, collected data from all employees and management, managed director's calendar utilizing outlook, and mail distribution. Reconciled property book inventory management for hand receipt holders and prepared maintenance request for property book equipment turn in. Organized personal folders, individually tracked folders for mandatory employee training and projected leave. Constructed yearly calendar utilizing MS Excel. Tracked and monitored TDY orders in GFEBS to keep track of how many orders are processed per day. Collected and transferred data into a database from hand receipts, created central repository for all training manuals and coursework for employees. Assisted in multiple work parties. Scanned and electronically organized traveler's Statements of

Understanding into database, tracked and managed suspense register database ensuring action officer completed required task. Constructed, labeled, and arranged folders with similar data. May 2010 to July 2010: Summer Hire, GS-03 Clerk, Range Control Branch, Range Operations Directorate, White Sands Missile Range, NM. Completed comparison analysis of ATAAPS data and timesheet information, identified erroneous time entries, notified employees and ensured they updated their ATAAPS records accordingly. Updated excel database with timecard information. Assisted Range Schedules by destroying old scheduling information, cleaned slats; xeroxing and distribution of schedules. Updated facility floor plans; typed name placards and installed in appropriate areas /offices. July 9, 2012: Role Player, Syndetix Incorporated, 2820 N. Telshor, Las Cruces, NM. Responsible for 'role playing' as the owner of a textile shop; mimicking real-life in the Middle Eastern countries as part of an observational test. Leadership, May 2009 to May 2012: Section Leader for the Flute section at Mayfield High School. Responsible for ensuring section is ready for all marching band competitions and concerts. Teach section members proper marching techniques and how to correctly play the required music. Provide assistance to the band directors with filing, copying and organizing office paperwork in accordance to their instructions; delivering items to required destination; approximately 2.5 hours / week for a total of 300 hours experience. Related Educational Experience October 2013: Visited local courts to better understand the criminal case disposition process. Observed probation, traffic, and codes violations as well as drug court. Interviewed the defense attorney and the judge in State District court about court systems. Volunteer Work Volunteen, Memorial Medical Center, Human Resources Department, Las Cruces, NN, Summer 2010: Served as an administrative assistant answering phones, assisting visitors, organized office supplies, filed personnel records, hand carried packages, and performed other office duties as needed. References References available upon request.