Web-enabled applications and the internet

29th May 2008

 21st Century Business drivers

Business Mobile
continuity working

Cost
control

Business
Environment
processes

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 The IT response

Collaboration
Opening up
tools
business
applications

Software as a
service

Data centre reform

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The growing world of SaaS

And wannabes…

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 How are European business
responding?

400 respondents from

enterprises > 1000
employees

IT and commercial
management

CPG
Retail
Organisations that are Manufacturing
already web enabling Hi Tech and Comms
applications (42%)
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 Use of web-enabled applications

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 Drivers for web-enabling applications

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 Drivers for web-enabling applications

Ext interact
5 = very important
4.5 1 = unimportant
Flex wkng 4 bus. Eff.
3.5
3
2.5 UK
2
France
Risk red 1.5 Comp Adv
Germany
Nordic

Cost red Emp sat.

Cust sat.

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 High expectations of internet

Acceptable
availability

Expected
response times

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Perceptions of internet performance

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Perceptions of internet performance

0% 20% 40% 60% 80% 100%

Nordic

France

Germany

UK

Too unreliable for business use

Little control, but live with this
Take positive actions to improve
Optimised wherever possible
Happy with performance

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 Consequences for IT security

Security

People

Content

Servers and end points

Network
Time

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 Applications investigated

Portal Portals
HG Home Grown
CM Content Management
CRM Customer Relationship Management
SCM Supply Chain Management
SFA Sales Force Automation
BI Business Intelligence
ERP Enterprise Resource Planning
HCM Human Capital Management
PLM Product Line Management

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 Applications being web-enabled

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 Numbers of users

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 Users of web-enabled applications

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 Impact of application downtime

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 Impact of application downtime

Portal
5 5 = major impact
Home Grwn 4.5 CM 1 = minor impact
4
3.5
Other Pkgd 3 BI
2.5
UK
2
France
1.5
Germany
HCM SFA
Nordic

ERP CRM

PLM SCM

For use in UK and Germany only

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 Management responsibility

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Driving the internet harder

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Importance of metrics for measuring the
performance

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 Availability of tools to measure
performance

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 Remedies to improve performance

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 Use of products and services to improve
WAN/internet performance

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 Use of products and services to improve
WAN/internet performance

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 Satisfaction levels

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Conclusions

Quocirca’s report Web-enabled

applications and the internet is free at
www.quocirca.com

Thank you
Bob Tarzey
Quocirca
www.quocirca.com

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