Heathrow Airport

Overview

J4 J4b

M4
LO OL
WA

M4
Slough, Reading, The West

J15
H

AN Y L

A408
SI

J3

A3044

M4
A312 A437
TH

PS

A ON RO

H AT C H L A N E

London
E

M25
A4
B AT H R OAD
Dollar Thrifty

PA

W
A
Y

A4

J4a

A3044

B AT H R OA D
Avis Budget

A4

T5
Business

T5
Hertz Enterprise Europcar National Alamo Long Stay

T1 & T3
Business

Business Parking Plus

T1 & T3
Long stay

TUNNEL

Heathrow
T1 & T3
Short stay

Airport
Terminal 1
Central Bus Station
Underground Heathrow Express Heathrow Connect Buses & coaches

A4

T5
Short Stay Avis Budget

Terminal 5
Heathrow Express

M25

Contents
Heathrow Airport overview Check-in Departures Level 2 (Check-in level) Level 1 (Gate level A Gates) Terminal 5B (B Gates) Terminal 5C (C Gates) Arrivals Arrivals Onward travel 8 9 4 5 6 7
A3044

Terminal 4
1 3
Underground Heathrow Express Heathrow Connect Buses & coaches

GR

T EA

T OU

Sixt

ST

RO

A3113

Buses & coaches

AD

AU

J14

Heathrow Connect

SE

A30

AY

Underground

Terminal 3

A315
AD

FA
GG

S
IN S TA ES
RD

RO

T4
Short Stay

A315

T4
Long Stay & Business

A30

0km 0mi

0.5km 0.5mi

1km

1.5km 1mi

Version 1.3 Heathrow T5 09/13 2013 LHR Airports Limited. Published September 2013.

Terminal 5
Check-in Level 2
Departures Departures

Security
Zone E 11

12
VAT refunds

Security

Oversize baggage

7 8

10

13

14

15 16

17 18

19

Oversize baggage

Zone A 3 2 4 Zone B Zone C Zone D Zone F Zone G Zone H

Zone J

20

Entrance

Entrance

Entrance

Entrance

Entrance

Shopping
Boots Excess Baggage Company Rolling Luggage T5 Expo Art Gallery Vodafone WHSmith 6 7, 13 17 18 5 10, 19

Food and drink

Cafs Caff Nero Bars and restaurants Carluccios The 5 Tuns 9 15 1

Services
British Airways Sky Flyers Solo Bureau de change Internet facility Moneycorp Travelex 4, 11 Lift 8, 16 Multi-faith prayer room Pharmacy Check-in Postbox Cash machine Repack area Free Wi-Fi is available throughout the terminal VAT refunds 14 managed by Travelex 2 Baby care All Accessible toilet All Toilets 3 Commercial exports 12 Escalator Stairs Telephone

Contents
Heathrow Airport overview Check-in Departures Level 2 (Check-in level) Level 1 (Gate level A Gates) Terminal 5B (B Gates) Terminal 5C (C Gates) Arrivals Arrivals Onward travel 8 9 4 5 6 7 1 3

VAT refunds 14 managed by travelex

Drinking fountain All

Version 1.3 Heathrow T5 09/13 2013 LHR Airports Limited. Published September 2013.

Terminal 5
Departures Level 2 (Check-in level)

19 3 2 18 1 4 5 6 7

17 16

15 8 9 10 11 12 13

Security

Security

Customs

A gates 10 mins
Transit to:

Commercial exports

B gates 15 mins C gates 20 mins

Entrance from check-in

A gates 10 mins
Transit to:

14

B gates 15 mins C gates 20 mins

Entrance from check-in

Shopping
Add+ Boots Dixons Travel Glorious Britain Hamleys Harrods GVC WHSmith World Duty Free 12 13 10 4 5 17 9 18

Food and drink

Frae Giraffe Gordon Ramsay Plane Food Huxleys Wagamama 7 6 16 1 19

Services
Airline lounges British Airways Concorde Room 15 Cash machine Commercial exports 14 Escalator British Airways 3 Galleries Lounge North Bureau de change Moneycorp Travelex VAT refunds managed by Travelex 2, 11 8 8 Information Lift Postbox Stairs Toilets Accessible toilet Baby care VAT refunds managed by Travelex All All 8

Contents
Heathrow Airport overview Check-in Departures Level 2 (Check-in level) Level 1 (Gate level A Gates) Terminal 5B (B Gates) Terminal 5C (C Gates) Arrivals Arrivals Onward travel 8 9 4 5 6 7 1 3

Free Wi-Fi is available throughout the terminal

Version 1.3 Heathrow T5 09/13 2013 LHR Airports Limited. Published September 2013.

Terminal 5
Departures Level 1 (Gate level A Gates)
A8 A9
44
Transit to:

B gates 15 mins C gates 20 mins

A11 A10 A12 A13 / A14 A15
Special Assistance

A16 / A17

39

52 53 51 50 49 46 48 47 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 42 16 17 18 19 20 21 22 23 24 25 45 43 41 40 38 37 34 26 27 35 29 28 36 33 32 31

Gates A1A7
10 minutes walk Pret A Manger Play area

Gates A18A23
10 minutes walk

Up to British Airways Galleries Lounge South 30

Espresso

Shopping
Be Relax Boots Bulgari Burberry Cath Kidston Caviar House & Prunier Chocolate Box Dior Dixons Travel Dolce & Gabbana Gucci Hackett Harrods Signature Kurt Geiger Links of London Mappin & Webb Montblanc Mulberry Omega Paul Smith Prada 28 2 22 21 10 33 53 17 13, 34 24 18 47 25 9 5 16 46 7 40 26 19 Rolling Luggage Shoe Shine Company Smythson Sunglass Hut Ted Baker Thomas Pink Tiffany & Co. WHSmith World Duty Free 3 29, 49 23 6 8 4 39 32, 51 15, 41, 50

Services
Airline lounge British Airways 30 Galleries Lounge South British Airways 38, 43 customer services Bureau de change Lift Moneycorp Travelex 14 37, 48 Play area next to gate A7 Priority seating Seating Cash Machine 39 45 44 35 36 1 27 Free Wi-Fi is available throughout the terminal Baby care All Escalator Multi-faith prayer room Information Toilets Internet facility Accessible toilet All 52 Special Assistance Stairs Telephone 31

Drinking fountain All VAT refunds 37, 48 managed by Travelex

Contents
Heathrow Airport overview Check-in Departures Level 2 (Check-in level) Level 1 (Gate level A Gates) Terminal 5B (B Gates) Terminal 5C (C Gates) Arrivals Arrivals Onward travel 8 9 4 5 6 7 1 3

Food and drink

Cafs EAT Pret A Manger Starbucks Bars and restaurants Caviar House & Prunier Seafood Bar Itsu The Crown Rivers Bar & Food V Bar

VAT refunds 37, 48 managed by Travelex

Version 1.3 Heathrow T5 09/13 2013 LHR Airports Limited. Published September 2013.

Terminal 5
Departures Terminal 5B (B Gates)

B48 / B47

B46

B45

B44 B43 B42

2 1

3 4 5 6 7 8 9

10

11

12

B39 B32 / B33

15 13

B38 B34 B35

16

B36

B37

Special Assistance

Up to British Airways Galleries Lounge 14

Shopping
Be Relax Boots Collection Harrods Rolling Luggage Sunglass Hut WHSmith World Duty Free 4 12 9 5 7 11 6 8

Food and drink

Apostrophe Wetherspoon Express 2 13

Services
Airline lounge British Airways Galleries Lounge British Airways customer services Bureau de change Moneycorp Travelex VAT refunds managed by Travelex 3 Seating 10 Special Assistance 10 16 VAT refunds managed by Travelex 10 14 Escalator Information Internet facility 15 Lift Multi-faith prayer room 1 Accessible toilet Baby care All All Stairs Telephone Toilets

Contents
Heathrow Airport overview Check-in Departures Level 2 (Check-in level) Level 1 (Gate level A Gates) Terminal 5B (B Gates) Terminal 5C (C Gates) Arrivals Arrivals Onward travel 8 9 4 5 6 7 1 3

Drinking fountain All

Free Wi-Fi is available throughout the terminal

Version 1.3 Heathrow T5 09/13 2013 LHR Airports Limited. Published September 2013.

Terminal 5
Departures Terminal 5C (C Gates)

C61

C62

C63

C64

C65

C66

9 1 2 3 4 5 6

8 7

C57

C56

C55

C54

C53

C52

Shopping
Boots WHSmith World Duty Free 2 3 4

Food and drink

Starbucks 1

Services
British Airways customer services Cash machine Escalator Information 6 Lift Multi-faith prayer room Seating Special Assistance Stairs 5 7 Telephone Toilets Accessible toilet Baby care All All

Drinking fountain All

Contents
Heathrow Airport overview Check-in Departures Level 2 (Check-in level) Level 1 (Gate level A Gates) Terminal 5B (B Gates) Terminal 5C (C Gates) Arrivals Arrivals Onward travel 8 9 4 5 6 7 1 3

Internet facility

Free Wi-Fi is available throughout the terminal

Version 1.3 Heathrow T5 09/13 2013 LHR Airports Limited. Published September 2013.

Terminal 5
Arrivals Ground oor

10

11

23

24

25

26

From UK and Ireland arrivals

Special Assistance

11 11

Passenger area Public area

From International arrivals

12 12 13 14 15

4 5 6 7 8 9 10

21 22

20

19 18
Up to British Airways arrival lounge 17

16

Entrance

Entrance

Entrance

Entrance

Entrance

Entrance

Shopping
Excess Baggage Company Voyager Entertainment WHSmith World Duty Free 1 3, 15 4 11, 12

Services
Airline lounge British Airways arrival lounge 17 Car rentals desk Cash machine Escalator Airport information 5 Help point Heathrow Express National Express Underground 22 Toilets Accessible toilet Baby care 6 All All 20 14 19 8 Telephone Ticket sales Hotel by Bus 7

Food and drink

Costa Giraffe Juice 18 21 16 2

Baggage enquiries Baggage reclaim

23, 26 Internet facility Lift 9 Lost property Meeting point Seating

Contents
Heathrow Airport overview Check-in Departures Level 2 (Check-in level) Level 1 (Gate level A Gates) Terminal 5B (B Gates) Terminal 5C (C Gates) Arrivals Arrivals Onward travel 8 9 4 5 6 7 1 3

Krispy Kreme M&S Simply Food

British Hotel Reservation Centre Shop and Collect pick up point Bureau de change

Special Assistance Moneycorp Travelex 13, 25 Stairs 10, 24

Drinking fountain All Tourist information 9

Free Wi-Fi is available throughout the terminal

Version 1.3 Heathrow T5 09/13 2013 LHR Airports Limited. Published September 2013.

Terminal 5
Arrivals (Onward travel) Ground oor
From International arrivals

From UK and Ireland arrivals

Special Assistance

11 11

Passenger area Public area

12 12 13 14

4 5 6 7 8 9 10

15

21 22

20

19 18
Up to British Airways arrival lounge 17

16

Down to: Underground Down to: Heathrow Express for Terminal 4 change at Heathrow Central Connect trains

13 2831

49 2227

1012

1315 1921

16ab 1718

Shopping
Excess Baggage Company Voyager Entertainment WHSmith World Duty Free 1 3 ,15 4 11, 12

Bus and coach stop allocation

Business parking, Long stay T5 Express Coach National Express National Express Coach / Railair Group Travel Hotel Hoppa, Hotel by bus, T4 Hilton Hotel Oxford the Airline 18 21 16 2 Staff bus N1 / N5 Staff bus N2 BA and BA Crew coaches Car rental (on airport) Avis, Budget, Europcar, National, Alamo, Enterprise, Hertz Car rental (off airport) Dollar, Thrifty, Sixt Car parking (off airport) Click Park, Purple Parking, Purple Parking Business, Reeds Taxi (between bus stands 21 and 22) 22 1115 9 16 16a 16b 2627 10 24 25 21 19

Services
Airline lounge British Airways arrival lounge 17 Escalator Help point Internet facility Airport information 5 Lift British Hotel Reservation Centre Shop and Collect pick up point Bureau de change Moneycorp Travelex 13 10 8 9 Lost property Meeting point Seating Special Assistance Stairs Taxi rank Telephone 6 22 Underground Toilets Accessible toilet Baby care All All 19 National Express 14 Ticket sales Hotel by Bus Heathrow Express 7 20

Food and drink

Costa

Transport for London (TfL) drop / stand 18

Contents
Heathrow Airport overview Check-in Departures Level 2 (Check-in level) Level 1 (Gate level A Gates) Terminal 5B (B Gates) Terminal 5C (C Gates) Arrivals Arrivals Onward travel 8 9 4 5 6 7 1 3

Giraffe Juice Krispy Kreme M&S Simply Food

Drinking fountain All Tourist information Underground 9

28 29

Car rentals desk Cash machine

Free Wi-Fi is available throughout the terminal

Version 1.3 Heathrow T5 09/13 2013 LHR Airports Limited. Published September 2013.