System Manager Administering User Profiles

Avaya Aura System Manager
Administering User Profiles
Course Outline
SMGRs place in the enterprise network
SMGRs permissions model Creating new SMGR administrators
SMGR Roles SMGR Groups
2011. All rights reserved.
Course Objectives
By the end of this lesson, you should
Know how to:

Create SMGR administrators
Apply existing roles to new users

Create new groups & add users to them Create new roles and define privileges
Setting the Scene Focus on the Enterprise
What part does SMGR play in
???
SMGR in Avaya Aura

Central Product Management User Profile Management
Admins / communication users
Administration
Configuration Licensing
Central User Profile

User info shared RBAC Role Based Access
Control
Unified Communications
Avaya Aura user

Login
Name, Address, Contact

Service Profile App Sequencing CM / SM associations
2011. All rights reserved. 7
Managing the Network
Avaya Aura User Profile
Unified information shared across
multiple services
Application profile
Presence
CM Phone stations
Enterprise Administration
Toolwire Student Information
Training lab
Student01
135.122.80.71
135.122.80.55
Student02
135.122.80.72
135.122.80.57
Student03
135.122.80.73
135.122.80.157
Student04
135.122.80.74
135.122.80.177

Using System Manager
Login https://ip/SMGR
admin Tr@1ning
13
Exercise: Login to SMGR

Use your Classroom Info txt document to find your
assigned SMGR IP
Launch browser, login using the URL:
https://serverIP/
Initial password:
admin / Tr@1ning
2011 All rights reserved.
14
System Manager Home page
Current log on info
Task oriented views

System Manager Navigation

Navigation only
shows options for current view

Tabs instead of long
pages
State preserved as
you navigate between tabs
16
Tabbed Navigation
SMGR will automatically create tabs for pages visited
Tabs allow you to quickly navigate back and forth
Can have up to 5 open at once (plus the Home tab)
17
Lets think about the enterprise
18
19
Administrators can be assigned to groups
20
SMGR Users & Permissions

Users assigned roles
Roles group together different permissions Permissions provide access to SMGR resources (UI)
Resources allow you to perform tasks!
User
Roles / Permissions
UI Resource
21
SMGR Resources
System Manager is controlled by its web
console
By allocating permissions to admins, they
unlock sections of the SMGR interface
Resources
22
Roles
Roles group together
different permissions
Provides a convenient way
of assigning permissions en masse
23
Roles
Role
X
Role
Y
The total permissions held by a
user is the aggregate of all roles assigned to them

Roles in practice
SMGR home page for
user with the System Administrator role
All links available
System Administrator
25
Roles in practice
End User
SMGR home page for user with
the End User role (ghosted links)
Many SMGR resources off limits

Makes sense?
Good time to create some users
27
Creating Users How?
Creating users is simple process
Once user is created, they can be
assigned a role by the System Administrator
28
Creating SMGR Users
Login name must be of the form user@domain.com Password for SMGR login
29
User Management User Creation

Local authentication
Authentication Type
Corporate
(If SMGR has been configured to speak to an LDAP backend)
Active Directory
LDAP
30
Creating SMGR Users
SMGR admins do
not need special communication profiles

Communication
profiles are service oriented explored in Avaya Aura Session Manager training
Leave as-is
31
Creating SMGR Users

Multiple roles may be
selected and assigned

Default Role = End User
32
Creating SMGR Users
When youre ready, save the user by clicking Commit
33
Exercise: Create new user account

Define a new administrator user
the head sys admin
Provide:
Name Password (use P@ssw0rd)
Login details
Assign System Administrator role Test by logging in as your newly created user
34
SMGR Adoption
Products adopted SMGR for management

Avaya Aura Session Manager
Avaya Aura Communication Manager
Avaya Aura Communication Manager Messaging

Avaya Aura Modular Messaging Avaya Aura Presence Services
Avaya Aura Conferencing

Etc
35
SMGR Adoption
Products adopted SMGR for management

Avaya Aura Session Manager
Avaya Aura Communication Manager
Avaya Aura Communication Manager Messaging

Avaya Aura Modular Messaging Avaya Aura Presence Services
CS 1000
Avaya Aura Conferencing

Etc
MAS
SMGR also supports heritage Nortel services (UCM features)
36
So what can this new admin user do?

1. Manage adopting services
(admin task) 2. Provision service for someone
(a communication user)
The communication profile details the
Aura services a user is provisioned for may be contacted
Describes the ways in which a user

Exercise: View Communication Profile address types

Click to edit your newly created user
Expand Communication Profile Consider the types of communication address
38
Group A
Group B
39
SMGR Group Management

Groups can be of different types
Bring collections of resources together
for easier management
Groups of Operations
Groups of Users
Groups of Roles

Having users in the same group as
I dont get automatically assigned the roles that are in the same group as me
other resources does NOT automatically grant permissions to access those resources!
Generic groups of resources
I dont carry permission to access operations just because Im in the same group

However when assigning what
resources a role has control over, you can select a group as a resource
Provides role with permissions over all
items belonging to a group
I have permission to view / add / delete / edit users, and the resource that I have access to is Team 1
Group Name: Team1 Group Type: Users
Role X
42
Creating a Group
43
Creating a Group
Navigate to group
management
Enter a name, and
select a group type
44
Creating a Group
45
Creating a Group
Group membership can be selecting using a query
Users?
Operations?
46
Creating a Group
Build complex queries using multiple conditions
Complex Queries
47
Creating a Group
Group members can be specifically selected
Once the membership type has been committed, it cannot be edited later
48
Creating a group
When selecting resources for a group of type all:
click advanced search, then select the type to see
available resources
49
Creating a Group Adding Users

Users may be added to a group when a group is being
edited (see previous slides)

Or, a user can be added to a group by editing the user
Add several users to group at once

(User Management screen)
Add user individually

(Edit user profile)
Exercise: Create a Group

Define a new group of users
This will group together the users responsible
for logging
Create 2 new users (the logging team) and
assign them to the logging group

(Dont worry too much about the role yet)
Group A
51
SMGR Roles Controlling access to resources

Roles give access to specific types of System Manager
resources
Aggregate many permissions under one name
52
Role Assignation
53
SMGR Role
Default roles
Custom made role
- May be expanded when installing new products
- You may define a role for exactly what you need

Creating a Custom Role
55
Creating a Custom Role
56
Defining a Role
A role can provide
permission to access 1 or more resource type
57
Defining a Role
Once a resource type is chosen, you can
select which resources to add
Users
Apply filters for easier searching
Operations
Defining a Role
E.g., When adding permission to view, edit, or delete users:
The resource type will users
The resources themselves will be specific users

Adam, Bob, Carol, Deborah (for example)
E.g., When adding permission to view specific menu items:

The resources type will be operations The resources correspond to SMGR links
59
Defining a Role Attributes
Attributes allow you to drill
down either further

You can select precisely
the attributes of a user profile that you wish to grant permissions for
60
Defining a Role Attributes

Not all resource types
have attributes
E.g. operations
61
And since we mentioned operations

There are lots!
Given the mapping to URIs in the web
console, it indicates how fine grained the level of access control can be
62
Role Resource Types?
Key types
63
Exercise: Create a new role

Define a role
This role will carry privileges relating
accessing logs and alarms

Add all operations with the term event in them
Hint: use a filter!
Apply the role to the newly created users Test!

Log in as user with only the new role
Group B
64
Exercise: Create another role

Define another role
This role will carry privileges relating to user
creation and management

Once the role has been created, create 3 new
users
This admin team will oversee Human Resources
(HR) assign them the newly created role
Extension: If you have time, also create a group for the HR team, and assign these newly created users
Group B
65
Deleting Users
Deleting Users required 2 confirmations!
#1
Deleting Users
Deleting Users required 2 confirmations!
#2
Susan is getting married, and is changing her job I must update her details and roles
Group A
And Daniel is leaving the company Ill need Group B to delete his profile
68
Exercise: Modify User

One of the HR staff has decided to get married
Change their last name to smith and update
their postal address (you choose the details)

She has also decided to switch jobs remove
the HR user management role previously assigned her

Also delete one user
69
Course Objectives
By the end of this lesson, you should
Know how to:

Create SMGR administrators
Apply existing roles to new users

Create new groups & add users to them Create new roles and define privileges
70

Administering User Profiles

Advanced Administration
Course Outline
Backing up / restoring from backup
Discovering inventory in the Network Deploying product licenses
Bulk import Bulk export

Configuring SMGR high availability (HA)
73
Course Objectives
Know how to:
Backup SMGR data Use SMGR to discover inventory in the Avaya network
Use SMGR as a WebLM server

Manage data in bulk Configure SMGR for HA
74
Backing Up SMGR Data
Information held by Avaya Aura SMGR

Product Management Data User Profile Data
Admins / communication users
Element definitions
Configuration Routing Policies, endpoint profiles
User profiles, addresses, roles etc.

Communication profiles Application sequencing
Backing up SMGR Information
<xml> <data> </data> </xml>
77
78
backup
Only specify the filename, not the path
A backup can be created on the local file system
Or copied to a remote Linux server
79
Specify the full path
When backing up to a remote server (safer), you will need
the remote server SSH login details
80
Backing up SMGR Information Scheduling

Backups can be performed when needed (now)
And / or scheduled to take in the future (recurring?)
81
Perform a local backup

1. Create a local backup of your SMGR data - now
2. Also schedule a regular maintenance backup:
To take place daily
At midnight
Starting tomorrow Ending after 1 month
82
Viewing the backup

When the backup completes, SMGR will summarize the details
SSH
SSH into the SMGR VA
to view the backup

admin/admin
83
Locate your backup

SSH into your SMGR
Use the SMGR IP (from your browser URL) Username / password: admin / admin
Navigate to the location

Default is: /var/avaya/backup/manual
Take a look!
84
Restoring from backup

When needed, you can restore SMGR config
SMGR will remember previous backups
85
Restoring from backup
Be warned that this is a dangerous
operation
It will wipe existing configuration in favor of
the settings found in the backup
86
Restore from backup

Notice that your SMGR already has a number of users,
domains & SIP elements defined

Delete any number of these Restore your earlier backup
This will take 5 minutes or so When SMGR becomes available again, check that the
deleted elements have indeed been restored
87
Perform a remote backup

Work with a buddy
Backup to your buddys /tmp directory
Name your backup /tmp/NAMEbackup (use your own name)
SSH into your buddys SMGR, and locate your backup

admin / admin
Whats different about the format of the remote backup?
88
Inventory Discovery
The IT network
90
SMGR Service Discovery
BSM
Discoverable
91
SMGR Service Discovery
???
92
Inventory Auto Discovery Process

1. Configure SNMP Profile (s)
2. Define Subnet (s)

3. Enter CM details 4. Run discovery profile
NB: SNMP service is not enabled by default on SM. Requires running setup_snmp on target SM
SNMP
SNMP
135.64.0.*

SMGR 6.0 supports automatic element discovery
94

SNMP access details
SNMP V3
95

Subnet
96

CM access details
97
98
IP currently being scanned
Devices discovered
99
Discover the CM in the network

Create a discovery configuration
Use SNMP V1
Read community: public
Write community: public
Define the subnet youre interested in

Use the IP address provided by the instructor
Use a subnet of 255.255.255.0
Enter CM access details

init / itsgrand3
Monitor the discovery process
10 0
Licensing Other Services
SMGR as License Manager
Some activities require permission!

Have to have a license
Avaya products are just the same
10 2
SMGR Integrated WebLM Server

You have a license for me?
Full Web LM Server Integrated

License for me?
Must have access to an Avaya
WebLM Server before they can start properly
10 3
SMGR Integrated WebLM Server
License file is bound to specific SMGR Contains reference to MAC (unique ID)
Licenses are not portable!
10 4
Deploying Licenses
10 5
License you SMGR

Apply a license to your SMGR
Use the license.xml on your XP desktop Check that POM now shows as a licensed product
Menu on the left
NB: We do not have a POM in the training lab
10 6
Handling Data in bulk
Helps prevent a bad day for the Admin!
10 8
Use Cases: Initial Provisioning
Initially provisioning an enterprise Moving lots of information into a new Avaya Aura
installation
Professional Services
Supposes data must already exist somewhere!
10 9
Use Cases: Large Data modifications
Modifying large sets of data
quickly
11 0
Bulk Import What can be imported?
User Profiles (Including Communication Profile) Application Sequencing
Personal Contact Lists

Shared Addresses Presence Access Control Lists (ACL) SMGR Roles
Element Details Etc.
11 1
Import Process
SMGR Data
Represented as XML
Read by SMGR and added
to the DB
SMGR doesnt say how you do this only what format the data should be in
11 2
Performance
Initial provisioning of SMGR may involve a large dataset
Bulk Import supports 60 records / minute
100,000 Users spread across multiple files

5,000 Users in a single 600Mb file
11 3
Failed records?
Failed to import
Any records that fail to import should be provided for download by the UI Records can then be modified and re-imported
2011. All rights reserved. 11 4
Importing User data

SMGR supports both full and partial User data importing Can update existing users details E.g. Add a contact
<xml>
<xml>
Communication Profile Contacts Address Roles

</xml>
Contacts Roles
</xml>
11 5
Importing: User data

Done through the SMGR web interface
11 6

3 Sections
1. Select import XML file
2. Configure Import handling
???
Import a user record

Locate the importUser.xml file on your desktop
View the contents of the file Import the user into your SMGR configuration
Import immediately (dont schedule) Choose to continue processing other records on failure
If the user already exists, select to overwrite with the new one
<xml>

</xml>
11 8
On processing a record that cannot be imported will SMGR rollback?
11 9

If you are re-importing data, you probably dont want to touch
successfully imported User data
12 0
3. Choose immediate or scheduled import
12 1
Bulk Import XML Generator

Linux based testing tool for generating large datasets
Generates XML from simple input file ./genxml.sh [-o <output file>] [<input file>]
<xml> <xml> <data> <data> </data> </data> </xml> </xml> <xml> <xml> <data> <data> </data> </data> </xml> </xml> <xml> <xml> <data> <data> </data> </data> </xml> </xml>
Optional if omitted, output thrown to stdout
<xml> <xml> <data> <data> </data> </data> </xml> </xml>
Download from: http://taco.dr.avaya.com/wiki/index.php/Session_Man ager_Bulk_Import_XML_Generator_R6.0_S34

12 2
<xml> <xml> <data> <data> </data> </data> </xml> </xml> <xml> <xml> <data> <data> </data> </data> </xml> </xml> <xml> <xml> <data> <data> </data> </data> </xml> </xml>

12 3

???

12 4
Bulk Import XML Generator Input file format
Existing CM Association (<ext>|<first ext>-<last ext>), <phone pass>, <domain>, <SM name>, [<orig app. seq. name>], [<term app. seq name>], <cm name> LOCATION=<location> New CM Association (<ext>|<first ext>-<last ext>), <phone pass>, <domain>, <SM name>, [<orig app. seq. name>], [<term app. seq name>], <cm name> LOCATION=<location> template=<endpoint template name> No CM Association (<ext>|<first ext>-<last ext>), <phone pass>, <domain>, <SM name>, [<orig app. seq. name>], [<term app. seq name>] LOCATION=<location>
12 5
Existing CM Association 5500-6500, 123456, avaya.com, nearEndSm, origSeq1, termSeq1, mycm.dr.avaya.com LOCATION=Denver New CM Association 5500-6500, 123456, avaya.com, nearEndSm, origSeq1, termSeq1, mycm.dr.avaya.com asm2=secondarySm bsm=branchSm LOCATION=Denver No CM Association 5386000, 123456, avaya.com, nearEndSm, origSeq1, termSeq1 LOCATION=Denver
12 6
Range of endpoints Vs single endpoint Existing CM Association 5500-6500, 123456, avaya.com, nearEndSm, origSeq1, termSeq1, mycm.dr.avaya.com LOCATION=Denver New CM Association 5500-6500, 123456, avaya.com, nearEndSm, origSeq1, termSeq1, mycm.dr.avaya.com asm2=secondarySm bsm=branchSm LOCATION=Denver No CM Association 5386000, 123456, avaya.com, nearEndSm, origSeq1, termSeq1 LOCATION=Denver
12 7
Existing CM Association 5500-6500, 123456, avaya.com, nearEndSm, origSeq1, termSeq1, mycm.dr.avaya.com LOCATION=Denver
SMs, CMs, Locations, Domains & App sequences must have already been administered before attempting to import
12 8
Passwords can be supplied in the user data XML
These can be plaintext, or you can encrypt them and SMGR
will decrypt the passwords
password1 %z[323*&3
Utility (Part of SMGR SDK)

um_bulkimport-encryptUtil.zip
Usage:
um_bulkimport-encryptUtil.sh import <xmlfilename> <basenamespaceprefix> <deltanamespaceprefix>
12 9
Importing: Roles & Groups

In similar fashion, one can import roles
Note: No functionality to schedule Group import yet
13 0
Miscellaneous
Login name treated as unique identifier
As such, loginname cannot be updated by bulk import
If importing users, roles & contacts:

1. Roles
2. Public Contacts | Shared Contacts

2. Users
If importing Presence ACL:

1. Users
2. Presence Data
13 1
Configuring Default Import Options
13 2
Configuring Default Import Options
0 = Skip 1 = Merge 2 = Replace 3 = Delete
13 3
13 4
SMGR Export Data

Achieved via CLI Tool exportUpmUsers.sh
1. Launch Putty & SSH in using: admin / admin
2. Switch to root # su root (enter p/w root01)
must be executed from SMGR machine
3. Navigate to the directory shown
13 5
SMGR Export Data

Inside the config directory, youll find the
bulkexportconfig.properties file
Use this to configure:
Set number of records to be exported
File size Export file destination
13 6
Perform Export
Can set options via the CL

u : SMGR Username authorized to export
p : Password
f : Export file name prefix r : Records per file
d : Destination Folder
s : Record starting index e : End offset index (number of records)
Optional Parameters
13 7
Export your SMGR user data

Export all SMGR user data
Unzip, and inspect the format of the XML data
# unzip <filename.zip>
# cat <filename.xml> Compare to the XML files from the import exercise
Extension:
If you find yourself waiting, experiment with the settings in the
bulkexportconfig.properties file
Try modifying your exported data, and using it to import new users into
SMGR
Remember the login name Field must be unique
<xml>

</xml>
13 8
Perform Export
You can also schedule an export to be performed
t : Set export scheduled time
YYYY:MM:DD:HH:MM:SS
E.g:
exportUpmUsers.sh -t 2010:05:01:12:00:00
1st of May 2010, at Midday
???
Script regular data exports?
13 9
Perform Export
Zip file is created
containing the export
14 0
14 1
Using the Exported Data
Exported data file can be used in GUI import
By default, data is suitable for complete import
14 2
Using the Exported Data

XML File can be amended for use in partial import
<?xml version="1.0" encoding="UTF-8" standalone="yes"?> <tns:users xmlns:tns="http://xml.avaya.com/schema/import" xmlns:ns3="http://xml.avaya.com/schema/import_csm_mm" xmlns:ns4="http://xml.avaya.com/schema/import_csm_cm" xmlns:ns5="http://xml.avaya.com/schema/import_sessionmanager" xmlns:ns6="http://xml.avaya.com/schema/deltaImport" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://xml.avaya.com/schema/import userimport.xsd">
<tns:deltaUserList xmlns:ns3=http://xml.avaya.com/schema/import1 xmlns:tns="http://xml.avaya.com/schema/deltaImport" xmlns:xsi="http://www.w3.org/2001/XMLSchema instance" xsi:schemaLocation="http://xml.avaya.com/schema/deltaImport userdeltaimport.xsd ">
<tns:user></tns:user> <tns:users></tns:users>
<tns:userDelta></tns:userDelta> <tns:deltaUserList></tns:deltaUserList>
Demo
Modify Exported Data
Perform Partial Import
14 4
Exporting SMGR Roles

Separate CLI utility for exporting roles
14 5
Exporting SIP Entities
Domains, Locations, Adaptations, SIP
Entities, Entity Links, Time Ranges, Routing Policies etc. can all be exported
Click the More Actions button to find option
Export your SMGR routing info

Export one or more collections of routing info:
Domain Locations
<xml>
Routing Policies

</xml>
NB:
Remember that when re-importing something like a routing
policy, it will contain references to SIP entities, domains, dial patterns and so on
These will need to have been re-imported first
High Availability
What is High Availability?

High Availability (HA) is the ability to access a service when you need it
Even in the case where an internal error has occurred
End users (SMGR admins) should not need to know!
15 0
SMGR High Availability
How does SMGR deliver HA?

2 SMGR nodes Arranged in active node / backup node configuration
When the active node fails, the backup node automatically takes over
SMGR High Availability & System Platform
SP Utilities
CentOS C-DOM
SMGR HA is facilitated by the Avaya
Aura System Platform

XEN Hypervisor - DOM-0
Its really System Platform HA, but SMGR
benefits by being a VA deployed to SP

Proc HDD RAM NIC
Some things in life are free!
15 2
SP Utilities CentOS C-DOM
System Manager RHEL SMGR Template
SP Utilities CentOS C-DOM
Proc
HDD
RAM
NIC
Proc
HDD
RAM
NIC
Active SMGR on System Platform
Remote SMGR node (name for the backup)


Replicated VA machine state consists of:
Everything saved / committed On the hard disk
In the SMGR database
15 4

Anything not in committed will not have been saved to disk, & will be lost in the case of a failover
VA must boot when it fails over
15 5
High Availability Extent of impact

Admin will lose work-in-progress Service outage will last as long as it
takes to:
1. Detect active node is down
2. Boot the remote node VA (triggered
automatically)
15 6

SMGR already installed on one node
SP Utilities CentOS C-DOM System Manager RHEL SMGR Template SP Utilities CentOS C-DOM System Manager RHEL SMGR Template
Proc
HDD
RAM
NIC
Proc
HDD
RAM
NIC
Once HA is configured, the SMGR template is
replicated to the remote node


SMGR VAs share the same IP configuration - Problem??
192.168.1.102
192.168.1.102
SP Utilities CentOS
SP Utilities CentOS
C-DOM
C-DOM

192.168.1.101

192.168.1.167
Proc
HDD
RAM
NIC
Proc
HDD
RAM
NIC
Active SMGR on System Platform
2011. All rights reserved. Remote SMGR on System Platform15 8
???
192.168.1.101
192.168.1.101
SP Utilities CentOS
System Manager RHEL 5.3 SMGR Template
SP Utilities CentOS
System Manager RHEL 5.3 SMGR Template
C-DOM
C-DOM
Proc
HDD
RAM
NIC
Proc
HDD
RAM
NIC
15 9
Active Node definition:

Replicates its state to the remote node
Has the SMGR VA turned on
So what decides the active node?

Nodes score themselves Highest score = active node
I am alive, have network connection, can contact the gateway
Score = 6.0
If a node cannot contact the other:

The uncontactable node is assumed
down
The surving node becomes active (if it
isnt already)
16 0
SMGR High Availability Configuration

Preferred Configuration
3.1
Crossover cable
Enterprise Network
6.0
16 1
Geographical H/A isnt supported by this setup
Why?
16 2

System Platform Server fitted with (at least) dual port NIC
16 3

Direct crossover connection allows high speed
connection between SPs

Avoids large SP payloads having to travel
over the regular network

SP & SMGR VM state copied from active
16 4

Crossover cable
Enterprise Network
16 5

Crossover cable
Enterprise Network
Crossover cable is preferred, not mandatory
Replication will happen over the regular network

admin admin01
The Toolwire Internet Explorer contains a shortcut to the SP Web Console in Favorites
High Availability
Configure SMGR failover from within the System Platform webconsole

High Availability
Remote node
Enter IP & login details for the remote node

The SP on which you are logged in is preferred by default
Configure SMGR for HA

Work with a buddy
Decide which SMGR will be active, which is remote
Log into SP webconsole on the active node

Configure failover using the details of the remote node The initial replication may take some minutes to complete
Test by logging into the SMGR using the IP of the active node Kill the active node VA, then attempt to access the SMGR IP again
Remote node should kick in, allowing you to use SMGR
17 0

Advanced Administration
Thank you!

System Manager Administering User Profiles

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Avaya Aura System Manager

Administering User Profiles

SMGR Roles SMGR Groups

2011. All rights reserved.

Know how to:

Apply existing roles to new users

2011. All rights reserved.

Avaya Aura System Manager

Setting the Scene Focus on the Enterprise

What part does SMGR play in

SMGR in Avaya Aura

Central User Profile

2011. All rights reserved.

Avaya Aura user

Name, Address, Contact

Managing the Network

Avaya Aura User Profile

Unified information shared across

2011. All rights reserved.

Toolwire Student Information

Avaya Aura System Manager

2011. All rights reserved.

Exercise: Login to SMGR

2011 All rights reserved.

System Manager Home page

Current log on info

Task oriented views

System Manager Navigation

shows options for current view

you navigate between tabs

2011. All rights reserved.

Can have up to 5 open at once (plus the Home tab)

2011. All rights reserved.

Lets think about the enterprise

2011. All rights reserved.

SMGR Users & Permissions

2011. All rights reserved.

unlock sections of the SMGR interface

2011. All rights reserved.

Roles group together

of assigning permissions en masse

2011. All rights reserved.

The total permissions held by a

user is the aggregate of all roles assigned to them

user with the System Administrator role

All links available

2011. All rights reserved.

SMGR home page for user with

the End User role (ghosted links)

Many SMGR resources off limits

2011. All rights reserved.

Creating Users How?

Creating users is simple process

Once user is created, they can be

assigned a role by the System Administrator

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Creating SMGR Users

2011. All rights reserved.

User Management User Creation

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Creating SMGR Users

not need special communication profiles

2011. All rights reserved.