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Table of contents
1. ePeople Partners with IT&T and FirstRing to Strengthen its Technical Support Provider Base; Online IT Services and Support Marketplace Adds India-based Resources...................................................................

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ePeople Partners with IT&T and FirstRing to Strengthen its Technical Support Provider Base; Online IT Services and Support Marketplace Adds India-based Resources
Author: Business Editors/High-Tech Writers Publication info: Business Wire [New York] 18 Sep 2000: 1. ProQuest document link Abstract (Abstract): IT&T provides a broad knowledge base of technical engineers who are certified to industry standards and possess a diverse skill set, including expertise in Unix, Windows NT/2000, networking and Internet connectivity. Having been successful in recruiting, training and retaining technical engineers in India's highly competitive environment, IT&T is poised for future growth in other regions of the world. By joining the ePeople marketplace, IT&T expands its reach in the IT services community by providing high quality service to ePeople's growing customer base of more than 116,000 registered IT buyers. ePeople's unrivaled marketplace service delivery tools will be augmented by IT&T's proven helpdesk, desktop administration and etransition management services that have provided optimal, cost effective solutions to IT&T's worldwide client base over the last decade. IT&T has consistently delivered high quality technical expertise to its blue chip client roster, which includes Coca Cola, DSP Merrill Lynch, Citibank, Hotel Grand Hyatt, Volvo and Bank of India. IT&T Limited (www.ittindia.com) is India's leading etransition company. IT&T operates out of 60 locations and has over 350 employees. IT&T is a leading provider of outsourced live, voice and Web-based customer interaction solutions that bring live human interaction and collaboration to Web experiences, facilitating closer relationships with customers, prospects and partners and better customer service online. IT&T delivers value to its customers by linking information technology to business parameters such as productivity, quality, cost and time. The technical expertise, knowledge base and best practices developed by leveraging years of experience make IT&T the preferred information technology service partner for an organization. Links: Find It@ CSUF Full text: MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Sept. 18, 2000-- ePeople(TM) (www.epeople.com), the largest and most comprehensive online marketplace for IT services and support, today announced an alliance with IT&T, India's leading etransition(TM) company, and FirstRing Inc., an e-commerce customer care provider, to further expand ePeople's worldwide network of more than 17,000 certified and rated service providers in more than 100 countries. By partnering with these companies, ePeople recognizes India's increasing role as a worldwide leader in providing Internet-enabled services that are backed by a highly trained IT work force and cost efficient infrastructure. IT&T provides a broad knowledge base of technical engineers who are certified to industry standards and possess a diverse skill set, including expertise in Unix, Windows NT/2000, networking and Internet connectivity. Having been successful in recruiting, training and retaining technical engineers in India's highly competitive environment, IT&T is poised for future growth in other regions of the world. By joining the ePeople marketplace, IT&T expands its reach in the IT services community by providing high quality service to ePeople's growing customer base of more than 116,000 registered IT buyers. ePeople's unrivaled marketplace service delivery tools will be augmented by IT&T's proven helpdesk, desktop administration and etransition management services that have provided optimal, cost effective solutions to IT&T's worldwide client base over the last decade. IT&T has consistently delivered high quality technical expertise to its blue chip client roster, which includes Coca Cola, DSP Merrill Lynch, Citibank, Hotel Grand Hyatt, Volvo and Bank of India. "This partnership is an exciting opportunity for IT&T, illustrating our continued growth and recognition in the technical support industry," said Hemant Kohli, chief executive officer of IT&T. "With our firmly established 13 December 2013 Page 1 of 3 ProQuest

presence in India, ePeople's online marketplace further expands the opportunity for our engineers to deliver professional technical support anywhere in the world." FirstRing Expands ePeople's Worldwide Marketplace With headquarters in the United States and a 24x7 support center in Bangalore, India, FirstRing's technical support engineers are trained in a variety of technologies and products including Windows, Linux, Java, HTML and certified by leading vendors such as Microsoft, Intel and Novel. With lower workforce churn in India, FirstRing's highly trained and experienced IT veterans deliver top-ranked customer service at a significantly lower cost than internal call centers or major domestic outsourcers. FirstRing's state-of-the-art customer care technology systems will be backed by ePeople's industry leading IT infrastructure. "ePeople's Web-integrated support solution clearly facilitates FirstRing's mission to deliver the highest quality ecommerce customer service," said Guru Amrit Singh Khalsa, co-founder and chief operating officer. "ePeople's online marketplace provides a revolutionary method for outsourced IT support, and we are thrilled to join the marketplace and share our expertise with the world." "Outsourcing IT needs has historically been a supplier-driven business plagued by resource shortages," said Anthony Lye, president and chief executive officer of ePeople. "ePeople's marketplace enables corporate customers to gain more control and flexibility of their outsourcing by offering them a variety of service providers with diverse IT aptitude and business prowess. IT&T and FirstRing bring a rich resource to the ePeople marketplace -- India's highly educated and skilled technicians rivaling those of any country in the world." About IT&T Limited IT&T Limited (www.ittindia.com) is India's leading etransition company. IT&T operates out of 60 locations and has over 350 employees. IT&T is a leading provider of outsourced live, voice and Web-based customer interaction solutions that bring live human interaction and collaboration to Web experiences, facilitating closer relationships with customers, prospects and partners and better customer service online. IT&T delivers value to its customers by linking information technology to business parameters such as productivity, quality, cost and time. The technical expertise, knowledge base and best practices developed by leveraging years of experience make IT&T the preferred information technology service partner for an organization. About FirstRing Based in Sterling, Virgina with a support center in Bangalore, India, FirstRing, Inc. (www.firstring.com) is leading the trend to bring together the expanding capabilities of telecommunication and Internet technologies, the new low-cost, highly educated, global workforce and the enormous call center and e-commerce customer care service markets. FirstRing will become a leading interactive call center and e-commerce customer care provider, by providing high quality service at a dramatically lower cost. About ePeople ePeople is the largest and most comprehensive online marketplace for IT services and support. The ePeople marketplace provides business users with a resource for fast, reliable and personalized technical assistance, available 24 hours a day, seven days a week. ePeople empowers buyers of IT support to choose the right provider at the price they are willing to pay and provides them with a robust infrastructure for service and support delivery, tracking and billing. Customers and partners of ePeople include CNET, Microsoft Corp., McAfee, Seagate Software, SITEL Corporation and Support.com. More information on ePeople is available at www.epeople.com. Note to Editors: ePeople is a trademark of ePeople, Inc. of Mountain View, Calif. All other trademarks are the property of their respective owners. Company: FirstRing Inc, IT & T Ltd Publication title: Business Wire

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Pages: 1 Number of pages: 0 Publication year: 2000 Publication date: Sep 18, 2000 Year: 2000 Publisher: Business Wire Place of publication: New York Country of publication: United States Publication subject: Business And Economics Source type: Wire Feeds Language of publication: English Document type: WIRE FEED ProQuest document ID: 445885302 Document URL: http://search.proquest.com/docview/445885302?accountid=9840 Copyright: Copyright Business Wire Sep 18, 2000 Last updated: 2010-06-30 Database: ABI/INFORM Dateline

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