Questions and Answers Communications Management

1. In which of the following situation(s), the work breakdown structure can be effective aid for communication a. Internal within the project team b. Internal within the organization c. External with the customer d. Internal and external to the project !. Conflict resolution techni"ues that confronting, smoothing, forcing and a. Withdrawing b. Directing c. Organizing d. Controlling &. a. b. c. d. *. a. b. c. d. ,. a. b. c. d. .. a. b. c. d. 2. a. b. c. d. ma# be used on a $ro%ect include

'he M()' likel# result of communication blockers is that The project is delayed Trust le el is enhanced Con!lict occurs "enior management is displeased Communications are often enhanced when the sender+++ the receiver. "pea#s up to $ses more physical mo ements when tal#ing to Tal#s slowly to "hows concern !or the perspecti e o! 'he $ro%ect status re$ort is an e-am$le of which form of communication %ormal written communication %ormal erbal communication In!ormal written communication In!ormal erbal communication All of the following are $art of administrative closure /0C/1' &essons learned %ormal acceptance 'educed resource spending (ene!it)cost analysis A $ro%ect is not com$leted until The wor# is completed %ormal acceptance is recei ed The customer is satis!ied &essons learned are completed

3. 4ou $rovided a $ro%ect cost estimate of the $ro%ect to the $ro%ect s$onsor. 5e is unha$$# with the estimates, because he thinks the $rice should be lower. 5e asks #ou to cute 1,6 off the $ro%ect estimate. 7hat should #ou do a. start the project and constantly loo# !or cost sa ings

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b. c. d.

Tell all the team members to cut 012 !rom their estimates In!orm management o! the tas#s to be cut &oo# !or resources with low hourly rates

8. Communication is the ke# to the success of a $ro%ect. As the $ro%ect manger, #ou have three stakeholders with whom #ou need to communicate. As such, #ou have si- channels of communication. A new stakeholder has been added that #ou also need to communicate with. 5ow man# communications channels do #ou have now a. 3 b. 04 c. 05 d. 06 19. 'wo $eo$le are arguing about what needs to be done to com$lete a task. If the $ro%ect manager wants to know what is going on, she should $a# M()' attention to: a. What is said b. What is being discussed according to those arguing c. .hysical mannerisms d. The pitch and tone o! the oices 11. A $ro%ect manager has a $ro%ect team consisting of $eo$le in four countries. 'he $ro%ect is ver# im$ortant to the com$an#, and the $ro%ect manager is concerned about its success. 'he length of the $ro%ect schedule is acce$table. 7hat t#$e of communications method should he;she use a. In!ormal erbal b. %ormal written c. %ormal erbal d. In!ormal written 1!. 'he $ro%ect status meeting is not going well. /ver#one is talking at the same time, there are $eo$le who are not $artici$ating and man# to$ics are being discussed at random. 7hich of the following rules for effective meetings is <(' being adhered to a. Courtesy and consideration o! each other b. "chedule meetings in ad ance c. 7a e a purpose !or the meetings d. Create and publish the agenda 1&. 4ou have %ust been assigned as $ro%ect manger for a large manufacturing $ro%ect. 'his one=#ear $ro%ect is about halfwa# done. It involves five different sellers and twent# members of #our com$an# on the $ro%ect team. 4ou want to "uickl# review where the $ro%ect now stands. 7hich of the following re$orts would be the M()' hel$ful in finding such information a. Tas# status b. .rogress c. %orecast d. Communications 1*. A $ro%ect manager has %ust reached the end of a $ro%ect. 7hich of the following documents will the $ro%ect manager need for closure of the $ro%ect a. b. c. d. Documents that describe the project status Trend analyses Change re8uests Documents that describe the product o! the project

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1,. A team member is visiting the manufacturing $lant of one of the su$$liers. 7hich of the following is the M()' im$ortant thing to be done in an# tele$hone calls the $ro%ect manager might make to the team members a. ,s# the team member to repeat bac# what the project manager says b. 'e iew the list o! contact in!ormation !or all sta#eholders c. ,s# the team member to loo# !or change re8uests d. 'e iew the upcoming meeting schedule

Answers Communications Management

1. Answer: > /-$lanation: The wor# brea#down structure allows communication up and down the organization as well as outside the project. !. Answer: A /-$lanation: There is always the option to simply postpone dealing with the issue until later. This is withdrawing. &. Answer: C /-$lanation: The major result o! communication barriers and miscommunication as a whole: is con!lict. *. Answer: > /-$lanation: $nderstanding the recei er;s perspecti e allows you to direct the communication to meet their needs. ,. Answer: A /-$lanation: The project status needs to be #nows by many people. There!ore: it is best to ma#e the type o! communication written so that it can be transmitted to many people. It is also !ormal in that it is an o!!icial report o! the project. There!ore choice , is the best answer. .. Answer: > /-$lanation: (ene!it)cost analysis <choice D= is done earlier in the project to help select between alternati es. ,ll the other choices are done during closing. There!ore choice D must be the best answer. 2. Answer: ? /-$lanation: , project is not complete until administrati e closure is completed and !ormal acceptance is recei ed. The best choice here is (. 3. Answer: C /-$lanation: This is a major problem on any project when management does not understand project management. Why cut all tas#s: as in choice (> One should only loo# at the critical path tas#s. Choice , is not correct because the project manager must deal with the cost problem during planning: not wait until later. 8. Answer: ? /-$lanation: Did you realize that the project manager is part o! the communications channels> There!ore: there are actually !our sta#eholders to begin with and six channels o! communication. The 8uestion is as#ing how many total channels o! communication do you

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ha e with a team o! !i e people. The !ormula is <? x <?@0=)5 or <1xA=)5 B 04. 19.Answer: C /-$lanationC Choice C re!ers to non erbal communication: which represents 112 o! communication. 11.Answer: ? /-$lanationC (ecause o! the di!!erence in culture nd the distance between team members: you need to ha e !ormal written communication. 1!.Answer: > /-$lanation: Choice , is not a DruleE !or e!!ecti e meetings. "ince there is no indication in the situation that the meeting was not scheduled in ad ance <choice (= or that there isn;t a purpose <choice C=: these cannot be the best answers. DDiscussed at randomE implies no agenda <choice D=. I! an agenda is issued be!orehand: people will be !ollowing the outline and should not need random discussions. 1&.Answer: ? /-$lanation: The #ey word is 8uic#ly. The progress report will summarize project status. The tas# status <choice ,= is too detailed !or a 8uic# loo#. , !orecast report <choice C= only loo#s into the !uture. 1*.Answer: > /-$lanation: .roduct eri!ication is accomplished in the closing phase. To do the eri!ication: you need the original description to compare to the results. Choice C is not correct since they are only re8uests and not appro ed changes. 1,.Answer: A /-$lanationC *uestions li#e this can dri e one crazy. ,lthough it as#s !or the most important thing: there are many choices that are reasonably correct. In 8uestions li#e these: loo# !or the most immediate need. In this case: the team member is in a manu!acturing en ironment. That means that communications will most li#ely be bloc#ed by noise. In order to ha e the issue at hand ta#en care o!: communication: it is (E"T !or the project manager to use choice ,.