Professional Documents
Culture Documents
SMC HelpDeskFuture2
SMC HelpDeskFuture2
(Optimization of current structure, correct configuration and complexity to meet business needs)
(Disaster recovery plan, survival, reduce user impact or major unexpected failure, risk, vulnerability)
(Specifying/defining services, catalogues, service level agreements, operational level agreements, monitoring and reporting)
Continuity Mgmt Financial Mgmt Manage the What Manage the Cost (Cost effective ifs
Repeatable
Ad-hoc
Repeatable
Integrated
4
Optimized
Managed
Defined
Absent
Initial