SUMMER TRAINING PROJECT REPORT ON

STUDY OF JOB SATISFACTION OF EMPLOYEE AT

SUBMITTED TO

JIWAJI UNIVERSITY GWALIOR

In the part a! "#!" !!$ent %" &e'ree

MASTER OF BUSINESS ADMINISTRATION ()*( TO ()*+ SUBMITTED TO,BY,DR. GEORGE T/OMAS /OD %" Mana'e$ent

SUBMITTED
IMRAN 0/AN MBA 1r& Se$e2ter

IPS COLLEGE OF TEC/NOLOGY AND MANAGEMENT GWALIOR

STUDENTS DECLARATION
I I$ran 3han 2t#&ent %" IPS COLLEGE OF TEC/NOLOGY AND MANAGEMENT GWALIOR. /ere45 &e6!are that n&#2tr a! tra n n' rep%rt 2 the re6%r& %" a#thent 6 7%r3 6arr e& %#t 45 $e "r%$ *8 9#ne t% 1) 9#!5 ()*1 t%7ar&2 "#!" !!$ent %" re:# re$ent "%r the 6%$p!et %n %" MBA 6%#r2e a2 pre26r 4e& 45 JIWAJI UNIVERSITY; GWALIOR; MP. ha2 n%t 4een 2#4$ tte& t% an5 %ther #n <er2 t5 %" n2t t#te "%r the a7ar& %" an5 &e'ree=& p!%$a et6.

DATE,0/AN PLACE , GWALIOR SEM

IMRAN MBA 1RD

AC0NOWLEDGEMENT
Man5 pe%p!e ha<e he!pe& an& en6%#ra'e& $e. It 2 $p%22 4!e t% 2 n'!e the$ %#t > ' <e the$ the 6re& t the5 &e2er<e. I a$ than3"#! t% MR. V 2hn# Ban&e! t% pr%< & n' $e the %pp%rt#n t5 t% 7%r3 7 th 2#6h a %r'an ?at %n J0 t5re n&#2tr e2 PVT LTD Ban$%re; "%r the 2#$$er tra n n' pr%9e6t. I 7%#!& ! 3e t% ' <e a2 2pe6 a! than32 t% DR. GEORGE T/OMAS @/OD %" Mana'e$entA "%r a <a!#a4!e 2#pp%rt pr%< &e 45 h $.

IMRAN 0/AN MBA 1r& SEM

CONTENTS
Page No.

Chapter *-C%$pan5 pr%" !e Introduction Core values Founder of JK Group Visions & Mission

Board of Director istor! Ban"ore Plant Co"petitors #trengt$ & %ea&ness Chapter (- J%4 Sat 2"a6t %n %" the E$p!%5ee Jo' satisfaction Causes and (i"itations Deter"ination and nature Co"ponents Measure"ents

Chapter 1 B Re2ear6h $eth%&%!%'5 Data Collection Data )nal!sis Data Interpitation C$apter * + Findings C$apter , + Conclusions C$apter - . #uggestions

C$apter / + (i"itations C$apter 0 + Bi'liograp$! C$apter 1 . 2uestionnaire

Chapter-* Intr%&#6t %n

AN OVERVIEW

3$e advent of JK 4rgani5ation on t$e industrial landscape of India al"ost s!nc$roni5es 6it$ t$e 'eginning of an era of industrial a6areness . an endeavor for self reliance and t$e setting up of a d!na"ic Indian industr!. 3$is 6as 6a! 'ac& in t$e "iddle of t$e 71t$ centur!. )nd t$e rest t$at follo6ed is $istor!.

GROUP COMPANIES OF J0 ORGANISATION

"Excellence comes not from mere words or procedures. It comes from an urge to strive and deliver the best. A mindset that says, when it is good enough, improve it. It is a way of thinking that comes only from a power within." .!.!inghania

CORE VALUES
"# $rgani%ation has been a forerunner in the economic and social advancement of India. It always aimed at creating &ob opportunities for a multitude of countrymen and to provide high 'uality products. It has striven to make India self reliant by pioneering the production of a number of industrial and consumer products, by adopting the latest technology as well as developing its own know-how. It has also undertaken industrial ventures in several other countries. "# $rgani%ation is an association of industrial and commercial companies and charitable trusts. Its member

companies, employing nearly (),))) persons are engaged in the manufacture of a variety of products and in diverse fields of commerce. *rusts are devoted to promoting industrial, technical and medical research, education, religious values and providing better living and recreational facilities. +ith the spirit of social consciousness uppermost in mind, ".#. $rgani%ation is committed to the cause of human advancement.

T/E FOUNDERS

JK 4rgani5ation o6es its na"e to (ate (ala Juggilal #ing$ania8 a d!na"ic personalit! 6it$ a 'road vision. Inspired '! t$e cause of t$e #6ades$i "ove"ent of Ma$at"a Gand$i8 and driven '! t$e 5eal to set up an Indian enterprise8 (ala Ka"lapat #ing$ania founded J.K. 4rgani5ation in t$e 71t$ centur! us$ering in a ne6 industrial era in India. 3$e process of industriali5ation and diversification 6as 6ort$il! and successfull! carried on '! (ala Ka"lapat9s t$ree illustrious sons.#ir Pada"pat8 (ala &ailas$pat and (ala (a&s$"ipat8 aided in no s"all "easure '! t$e late Gapal Kris$na son of #ir Pada"pat.

VISION > MISSION

VISION,
:3o 'e a"ongst t$e "ost ad"ired co"panies in India co""itted to e;cellence.<

MISSION,
Be a custo"er o'sessed co"pan!. No.7 3!re Brand in India.

 Deliver en$anced value to all sta&e $older. Most profita'le 3!re co"pan! in India. =n$ance glo'al presence t$roug$ ac>uisition. Motivated and co""itted tea" develop"ent for $ig$ perfor"ance 4rgani5ation.

TOP LEVEL MANAGEMENT J.0. TYRE > INDUSTRIES LTD

B%ar& %" D re6t%r2,7? Mr. ari #$an&ar #ing$ania @C$air"an? A? Mr. Bag$upati #ing$ania@Vice C$air"anCManaging

Director? D? Mr. B$arat ari #ing$ania @Managing Director?

/ISTORY OF J0 TYRE

=ver since its inception it $as 'een JK 3!reEs 'elief in t$e value of tec$nological superiorit! t$at $as "ade it gro6 '! leaps and 'ounds. 3$is division produces and sells t!res and tu'es under t$e 'rand na"e FJK 3!reF for 3ruc&8 Buses8 Passenger Cars8 Jeeps8 (ig$t Co""ercial Ve$icles8 Multi Gtilit! Ve$icles and 3ractors. 3$e co"pan! pioneered #teel Badial 3ec$nolog! in India in 71//

and continues to 'e t$e industr! leader in t$e Badial seg"ent in India. JK 3!re is t$e onl! 3!re Manufacturer in t$e countr! to produce $ig$ perfor"ance E3E & E E .rated steel radial t!res. JK 3!re $as consciousl! follo6ed a polic! of continuousl! "oderni5ing and e;panding its t!re "anufacutring facilities to retain its edge in t$e "ar&et place. 4ur custo"er 'ase covers virtuall! t$e entire 4riginal =>uip"ent Manufacturers @4=Ms? in India toget$er 6it$ Beplace"ent Mar&et for four 6$eeler ve$icles8 Defence and #tate 3ransport Gnits. Besides India8 6e $ave a 6orld6ide custo"er 'ase in over *, countries across all - continents. &eep pace 6it$ t$e "ar&et de"and as 6ell as tec$nological leaders$ip in Indian "ar&et8 J.K. Industries ac>uired Vi&rant 3!res (i"ited8 M!sore in 711/. J.K. Industries and Vi&rant 3!res (i"ited are t$e onl! t!re co"panies in India to $ave received all t$ree I#4 1HH78 2# 1HHH and I#4 7*HH7 certificates. 3$is indeed is a true reflection of our co""it"ent to s!ste" oriented approac$. 3$e co"pan! $as a tec$nical colla'oration 6it$ MCs Continental )G8 Ger"an!8 6$ic$ is a"ong t$e top five t!re "anufacturers in t$e 6orld to &eep pace 6it$ latest tec$nological develop"ents. 3o sta! at t$e forefront of tec$nological

advance"ents a state of art Besearc$ & Develop"ent Centre8 )#=3BI8 6as set up8 6$ic$ re"ains t$e nerve centre for

providing cutting edge tec$nolog!. In a s$ort span of ti"e it $as e"erged as t$e 7/t$ largest t!re "anufacturer in t$e 6orld an ac$ieve"ent in itself. %it$ t$ree plants located in BaIast$an8 Mad$!a Prades$ and Karnata&a8 JK 3!re is t$e largest "anufacturer of truc& and 'us t!res in India. 3$e truc& and 'us t!res produced account for nearl! /*J of t$e total t!re 'usiness in India8 t$us giving JK 3!re an undisputed position. )dditionall!8 JK 3!re is t$e onl! "anufacturer of truc&C 'us steel radial t!res8 and t$e second largest "anufacturer of *.6$eeler t!res in t$e countr!. )lso8 JK 3!re is t$e largest e;ported t!re 'rand fro" India. It 6as a6arded t$e C)P=KI(Es ig$est =;port )6ard for 711/.1/ '! FI=4. It enIo!s preferred pre"iu" 'rand status in 3ruc& Bias "ar&et in G#) and across "an! "ar&ets in )frica8 Middle =ast and #out$ =ast )sia.

@7?

GLOBAL BUSSINESS

JK Tyre is a leading exporter of tyres from India and roughly accounts for about 26% of the total tyre exports from India ,along with its associate -ikrant *yres .imited/.

It is the first and only tyre manufacture in the world to receive the 0! 1))) for multiplication operations 2 +orld3s first tyre manufacture to receive the I!$ 1))) for all its operations in one go. Also ".# *yres is the first tyre company in India to receive I!$ 45))4 in recognisition of its environmental management systems. *oday, "# *yre3s products compete with the best

international players in the premium international bias market in more than (( countries in 6 continents . *he exports operate through a strong and dedicated distribution

network, and our distributors are fully supported by the company3s technical team in terms of continued product development to meet specific market needs. "# *yre had obtained international accreditation for its products in the 7!, Europe, !outh America and the 8iddle East. ".# *yre has been the recipient of various awards for exports for the last many years for its commitment to offer superior performance standards 9 path -breaking innovations. :ecently , it was honored with 3 *he !pecial Export Award ;)))-;))43 from <apexil, making it its fourth consecutive award from India3s premier industrial association. "# *yre has also been recently recogni%ed by Indian *rade =romotion $rgani%ation ,I*=$/ for being the largest tyre exporter to .atin America markets and is the proud recipient of first-ever >$<7! .A< Award for the year 4111-;))). ".# *yres constant endeavor to deliver superior value to its customers and a sound marketing strategy forms the foundation of this spectacularly consistent performance on the international front. +hile "# *yre has maintained its consistency in its marketing and distribution strategies for the export markets, it has also actively pursued development of new superior

products to adapt to specific re'uirements of the different markets. *he credit goes to the India3s biggest in-house :9? centre, A!E*:I , ari !hankar !inghania Elastomer and *yre :esearch Institute/ . *his <entre for :ubber and Allied *echnology was established at "aykaygram, I!$@IE< Auide ;( 9 EB 5())4. E'uipped with advanced testing facilities, it pursues excellence by evolving technologies for superior product performance to reduce waste and pre-empt consumer needs. "# *yre has achieved lot of milestones. to bring in several pioneering owever, with plans technologies and

benchmarking customer service standards there3s lot which will roll out in future in "# *yre3s unstinted path to winning.

BANMORE PLANT J.0.TYRE > INDUSTRIES LTD

BANMORE TYRE PLANT started its production in 7117 and t$e first t!re rolled out A,t$ "arc$ 7117.3$e initial capacit! of t$e plant 6as *., "tC da!. Badial t!re production in passenger and lig$t co""ercial ve$icle seg"ent 6as added in 711-. 3$e plant is continuousl! i"proving its capacit!8 particularl! in radial seg"ent. Present radial capacit! is 1HHH t!reC da!. 3otal invest"ent is in last t$ree !ears for in capacit! in radial t!re is appro; Bs77/ crore. 3$e e;pencesion of radial plant is still on. 4ur custo"er9s 'ase virtuall! covers t$e entire 4riginal e>uip"ent "anufactures L4=MM in India toget$er 6it$ replace"ent "ar&et for four 6$eeler8 defence and state transport underta&ing. Besides India8 6e $ave 6orld6ide custo"ers 'ase e;porting to "ore t$en -H countries. Plant "anages t$eir process t$roug$ docu"ented procedures 'ased upon I#4C3#7-1*12M# and I#4 7*HH7 =M# Lfor plant onl!M. 3$ese descri'ed onl! all t$e activities in structured "anner to 'e perfor"ed at all BG & ##G level. 3$ese procedures are audited at least t6ice in si; "ont$s8 once eac$ '! internal and e;ternal auditors. 3$ese audits ensure t$at s!ste"s are effectivel! functioning and continual i"prove"ent are ac$ieved.

BANMORE TYRE PLANT $as started its 3PM @3otal Productive Maintenance? Iourne! fro" 4cto'er AHH, under t$e guidance of =ga"i san of JIPM. Currentl! 6e $ave / Manager Model Mac$ines and *H Business Model Mac$ines 6$ere MC# and 6or&"en for" tea"s for t$e i"prove"ent of t$e "ac$ine t$roug$ Kai5ens

@*A

J.0. ORGANICATION STRUCTURE

@AA DIVISION OF J.0. TYRE > INDUSTRIES LTD.

J.K. 3NB= & INDG#3BI=# (3D Ban"ore $aving follo6ing divisionO

7? Cost depart"ent A? Purc$ase depart"ent D? #tore depart"ent *? Dispatc$ depart"ent a? Ba6 "aterial store '? General store ,? =;cise depart"ent -? )d"inistration depart"ent /? )ccount depart"ent

@BAJ0 T5re La#n6he2 In& aD2 F r2t E6% Fr en&!5 C%!%#re& T5re2 - Un!ea2he2 5et an%ther te6hn%!%' 6a! re<%!#t %n

Ne7 De!h , JK 3!re . IndiaEs No.7 "anufacturer of four.6$eeler t!res and pioneers of radial t!re tec$nolog! in India8 unveiled nationEs first eco. friendl! coloured radials. De<e!%pe& n& 'en%#2!5 at J0 T5reD2 2tate-%"the-art R>D "a6 ! t e2 /ASETRI @/ar Shan3ar S n'han a E!a2t%$er an& T5re Re2ear6h In2t t#teA 8 t$ese t!res e"plo! pat$.'rea&ing tec$nolog! 6$ic$ replaces the tra& t %na!!5 #2e& Car4%n B!a63 7 th en< r%n$ent "r en&!5 $ater a! S ! 6a. Besides 'eing environ"entall! less $a5ardous8 silica also pro"ises h 'her "#e! e"" 6 en65as a result of its lo6er rolling resistance.

3$ese t!res 6ill also $ave !%n'er ! "e due to advanced co"pounding tec$nolog! . offering eE6e!!ent per"%r$an6e; han&! n' an& 4ra3 n' t$at are a $all"ar& of t!res fro" JK 3!re. @A? CORE VALUES OF BANMORE TYRE PLANT.

 Caring for people Integrit! including onest!8 Fairness & 3rust Co""itted to t$e =;cellence @1A /EALT/CARE ACTIVITIES

Involved 6it$ t$e diverse arra! of "edical and $ealt$ services8 t$e organi5ation $as set up a nu"'er of pioneering institutes all over t$e countr! including super specialt! Pus$pa6ati Besearc$ Institute8 Ne6 Del$i for (iver8 Benal and Digestive Diseases8 t$e first of its &ind in India. @+A /ASTERI

JK 3!re attac$es tre"endous value to B&D in its efforts to "aintain t$e $ig$ >ualit! of its products and lead t$e field in innovation. )#=3BI8 a 6orld class researc$ and develop"ent centre is a s!"'ol of t$is. 3$e ari #$an&ar #ing$ania =lasto"er & 3!re Besearc$ Institute @ )#=3BI? is t$e ver! first of its &ind in India. =sta'lis$ed in 4cto'er 71178 )#=3BI $as alread! 'een recognised under #IB4 @#cientific and Industrial Besearc$ 4rganisation? '! t$e Depart"ent of #cientific & Industrial Besearc$ @#DIB?8 Govt. of

India. )nd $as 'een ac&no6ledged '! t$e Indian Institutes of 3ec$nolog! @II3s? and ot$er universities for registration leading to $ig$er studies. )#=3BI fulfills t$e researc$ re>uire"ents for services related to t$e =lasto"er and 3!re industr!.
@AA /ASETRI - FRONTRUNNERS IN ELASTOMER; RUBBER AND ASSOCIATED TEC/NOLOGY

3$e institute develops and disse"inates tec$nolog! t$roug$ its different divisionsO

Material Besearc$ and Co"pound Develop"ent )dvanced 3esting . )nal!tical and C$e"ical . P$!sical and Beinforce"ent Process and Mac$ine Develop"ent 3!re Mec$anics . Non.destructive 3esting . 3!re Ve$icle D!na"ics . Finite =le"ent Modelling . Co"puter.aided =ngineering Design and )nal!sis Manpo6er Develop"ent and 3raining (i'rar! and Infor"ation Centre

@BA LIBRARY AND INFORMATION CENTRE

)#=3BI is a data repositor! par e;cellence 6$ere up.to.date infor"ation can 'e accessed on related disciplines. Nu"erous national and international Iournals8 periodicals8 'oo&s8 tec$nical reports8 standards on t$e latest develop"ental 6or& are availa'le. )s a "e"'er of t$ese institutes8 )#=3BI can source literature fro" t$e Indian National #cientific Docu"entation Centre @IN#D4C? unit of t$e Centre for #cientific and Industrial Besearc$ @C#IB? and t$e Foundation of Innovation and 3ec$nolog! 3ransfer @FI33?8 Indian Institute of 3ec$nolog! @II3?8 Ne6 Del$i. @CA A6a&e$ 6 A22%6 at %n2

)#=3BI acts as a 'ridge 'et6een acade"ia and industrial circles and pro"otes 'etter interaction 'et6een t$e t6o. #o"e areas 6$ere )#=3BI is involved O - Jointl! running a Diplo"a Course in Pol!"er #cience and Bu''er 3ec$nolog! 6it$ Mo$anlal #u&$adia Gniversit!8 Gdaipur.

@8A T/E WOR0 CULTURE JK 3!re provides an ena'ling 6or& culture 6it$ a clear sense of vision8 "ission and strategies in 6$ic$ people 6or& 6it$ clear goals and t$ere'! ac$ieve "ore. Goals are set participativel! and perfor"ance is revie6ed transparentl!8 starting 6it$ self. assess"ent. Merit is recogni5ed t$roug$ proportionate re6ards and gro6t$ opportunities. 3$e co"pan!Es aspiration of 'eing a glo'al pla!er &no6n for its e;cellence8 provides opportunities for stretc$ for t$e potential of its people. @(A DEVELOPMENT 3$e Co"pan! s!ste"aticall! plans for t$e develop"ent of ever! individual t$roug$ training and Io' rotation opportunities. Participation in cross.functional tea"s provides opportunities for contri'ution as 6ell as ne6 learning. In t$is environ"ent even t$e so.called ordinar! are a'le to do t$e e;traordinar!. @AA CAREERS J0 T5re O""er2 Pr%"e22 %na! Career2 n,

 #ales8 Mar&eting and =;ports Manufacturing 4perations =ngineering and Production #ervices Materials Manage"ent and (ogistics B & D and Product Develop"ent Finance8 )ccounting and Co""ercial Manage"ent u"an Besource Manage"ent

@BA TRAINEE SC/EMES =ver! !ear8 t$e co"pan! inducts future leaders for its gro6t$ t$roug$ t$ree different trainee sc$e"esO The EEe6#t <e Tra nee @ETA 26he$e2 for Post Graduates in Manage"ent @MB)s? fro" reputed 'usiness sc$ools and C$artered )ccountants. The O"" 6er Tra nee @OTA 26he$e for MB)s fro" ot$er recogni5ed 'usiness sc$ools and IC%)s.

 The Gra&#ate En' neer Tra nee @GETA 26he$e for fres$ engineering institutions. graduates fro" recogni5ed engineering

COMPETITORS
3$ere are "an! co"petitors are as follo6sO

@7?

MBF 3NB=

@A?

)P4((4 3NB=

@D?

C=)3 3NB=

@*?

3V# 3NB=

@,?

BBIDG=#34N=

@-?

G44DN=)B

STRENG/TS AND WEA0NESS

STRENG/TS
3$e! provide 'etter >ualit! of product as t$e! use 'etter >ualit! of Ba6 Material. ="plo!ees are satisfied. 3$e organi5ation is neat & clean. Custo"er satisfaction is also $ig$. 3$e organi5ation cli"ate J.K. 3NB= & INDG#3BI=# (3D. is ver! good.

WEA0NESS

 Monetar! re6ards are not given. Food >ualit! for t$e e"plo!ees are not good.

Chapter-( J%4 Sat 2"a6t %n O" The E$p!%5ee

DISCRIPTION
Job Satisfaction is the end feeling of a person after performing a task. It was introduce by HOPPO K. According to him !It is combination of psycholo"ical# physlo"ical and en$ironmental circumstances%& that cause a person to truthfully say !I am satisfied 'ith my (ob& Casically measurement of &ob satisfaction is one of the most critical &ob like DIntelligenceE It can be measured through D0uestionnaireE. "ob satisfaction is not the same as motivation, although it is clearly linked. "ob design aims to enhance &ob satisfaction and performanceF methods include &ob rotation, &ob enlargement and &ob enrichment. "ob satisfaction is a very important attribute which is fre'uently measured by

organi%ations. *he most common way of measurement is the use of rating scales where employees report their reactions to their &obs. 0uestions relate to rate of pay, work responsibilities, variety of tasks, promotional opportunities the work itself and co-workers.

GRAP/

PURPOSE OF JOB SATISFACTION

)eed *ulfillment+ !atisfaction is based on the extent to which a &ob satisfies a personGs needs. ,iscrepancies+ !atisfaction is determined by the extent to which an individual receives what he or she expects from a &ob. -alue .ttainment+ values. /0uity+ !atisfaction is a function of how DfairlyE an individual is treated at work. Trait12enetic omponents+ !atisfaction is partly a function of personal traits and genetic factors. !atisfaction results from the extent to which a &ob allows fulfillment of oneGs work

DETERMINATION OF JOB SATISFACTION

@AA ENVIRONMENTAL FACTORS.

J4B C4N3=N3

4CCGP)3I4 N)( (=V=(

P)N )ND PB4M43I4 N

%4BK GB4GP

#GP=BVI#I 4N

@7?J%4 6%ntent , Jo' content in ter"s of ac$ieve"ent8 Becognition8 )dvance"ent8 Besponsi'ilit! and t$e 6or& itself tend to provide satisfaction 'ut t$eir a'sence does not dissatisfaction. @A?O66#pat %na! Le<e! , 3$e $ig$er t$e level of t$e Io' in organi5ational $ierarc$! t$e greater t$e satisfaction of t$e individual. @D? Pa5 an& Pr%$%t %n, )ll ot$er t$ings 'eing e>ual8 $ig$er pa! and 'etter opportunities for pro"otion lead to $ig$er Io' satisfaction. @*? W%r3 Gr%#p, Jo' satisfaction is generall! $ig$ 6$en an individual accepted '! $is peers and $e $as a $ig$ need for affiliation. @,? S#per< 2 %n, ) considerate supervisor ta&es personal interest in $is su'ordinates and allo6s t$e" to participate in t$e decision "a&ing process.

@BA PERSONAL FACTORS,

#e; )ge

=ducationa l (evel

Marital #tatus

=;perience

@)?

A'e, %or&ers in t$e advanced age group tend to 'e "ore satisfied pro'a'l! 'ecause t$e! $ave adIusted 6it$ t$eir Io' conditions.

@B? SeE, 4ne stud! revealed t$at 6o"an are less satisfied t$an "an due to fe6er Io' opportunities for fe"ale.

@C? E&#6at %na! Le<e!, Generall! "ore educated e"plo!ees tend to 'e less satisfied 6it$ t$eir Io' pro'a'l! due to t$eir $ig$er Io' aspirations.
@D?

Mar ta! Stat#2, 3$e general i"pression is t$at "arried e"plo!ees and e"plo!ees $aving "ore dependants tend to "ore dissatisfied due to t$eir greater responsi'ilities. EEper en6e, Jo' satisfaction tends to increase 6it$ increasing !ear of e;perience

@=?

NATURE OF JOB SATISFACTION

A e n e ra l " o b ! a t is f a c t io n + o rk ! a t is f a c t io n =ay ! a t is f a c t io n = r o m o t io n ! a t is f a c t io n ! u p e r v is io n ! a t is f a c t io n < o w o rk e r ! a t is f a c t io n

COMPONENT OF JOB SATISFACTION

@*A WOR0 VALUE

A workers personal convictions about what

outcomes one should expect from work and how one should behave at work. *he most general and long-lasting feelings and beliefs people have that contribute to how they experience work. -alues can be intrinsic ,i.e., related to the nature of workitself/ or extrinsic ,i.e., related to the conse'uences of work/.

Intrinsic vs. Extrinsic +ork -alues

Intrinsic -alues Interesting work <hallenging work .earning new things 8aking important contributions :esponsibility and autonomy Ceing creative

/xtrinsic -alues igh pay "ob security "ob benefits !tatus in wider community !ocial contacts *ime with family *ime for hobbies

@(A WOR0 ATTITUDE

Collections of feelings, beliefs, and thoughts about how to behave that people currently hold about their jobs and organizations. <ompared to values, attitudes are o 8ore specific o Bot as long lasting !pecific work attitudes2 o ob satisfaction is the collection of feelings and beliefs that people have about their current &obs. o !rganizational commitment is the collection of feelings and beliefs that people have about their organi%ations as a whole.

@1A WOR0 MOODS

ow people feel at the time they actually perform their &obs.

8ore transitory than values and attitudes. <an generally be categori%ed as positive or negative. ?etermining factors2 o =ersonality o +ork situation o <ircumstances outside of work

MEASURING JOB SATISFACTION

*here are many methods for measuring &ob satisfaction. Cy far, the most common method for collecting data regarding &ob satisfaction is the .ikert scale ,named after :ensis .ikert/. $ther less common methods of for gauging &ob satisfaction include2 Hes@Bo 'uestions, *rue@>alse 'uestions, point systems, checklists, and forced choice answers. *his data is typically collected using anEnterprise >eedback 8anagement ,E>8/ system.

*he Job #endall, 9

,escripti$e

Index ,"?I/,

created

by

!mith,

ulin ,4161/, is a specific 'uestionnaire of &ob

satisfaction that has been widely used. It measures oneGs satisfaction in five facets2 pay, promotions and promotion opportunities, coworkers, supervision, and the work itself. *he scale is simple, participants answer either yes, no, or canGt decide ,indicated by IJG/ in response to whether given statements accurately describe oneGs &ob.

*he Job in 2eneral Index is an overall measurement of &ob satisfaction. It is an improvement to the "ob ?escriptive Index because the "?I focuses too much on individual facets and not enough on work satisfaction in general. $ther &ob satisfaction 'uestionnaires include2 the 8innesota !atisfaction 0uestionnaire ,8!0/, the "ob !atisfaction !urvey ,"!!/, and the >aces !cale. *he 8!0 measures &ob satisfaction in ;) facets and has a long form with 4)) 'uestions ,five items from each facet/ and a short form with ;) 'uestions ,one item from each facet/. *he "!! is a K6

item 'uestionnaire that measures nine facets of &ob satisfaction. >inally, the >aces !cale of &ob satisfaction, one of the first scales used widely, measured overall &ob satisfaction with &ust one item which participants respond to by choosing a face. Casically measurement of &ob satisfaction is one of the most critical &ob like DIntelli"enceE It can be measured through D3uestionnaireE.

Chapter-1 Re2ear6h Meth%&%!%'5 Data C%!!e6t %n

 Data Ana!52 2 Data Inter%perat %n

RESEARC/ MET/DOLGY OBJECTIVES OF STUDY

3$is stud! is conducted to Iudge t$e level of Jo' #atisfaction of e"plo!ees 6$o are 6or&ing in JK 3NB= P()N38 B)NM4B=. 3$e title of t$is stud! +) PB4J=C3 4N J4B #)3I#F)C3I4N 4F =MP(4N==#F

OBJECTIVES
7? 3o discover t$e various e;pectations t$at deter"ines t$e satisfaction level of e"plo!ees.

A? 3o "easure t$e level of satisfaction of e"plo!ees 6it$ respect to t$e co"pan!. D? 3o Iudge t$e level of Io' satisfaction of e"plo!ees on various para"eters. a. %or&ing conditions '. #alar! structureC Per>uisitesC 4t$er 'enefits c. Belations$ip 6it$ e"plo!ees of co"pan! d. Policies of co"pan!

Meth%&%!%'5 %" the 2t#&5

TYPE OF STUDY,
#tud! is partl! descriptive and partl! e;plorator!. It is deceptive as it is concerned 6it$ t$e descriptions of t$e varia'les in t$e pro'le" "odel8 i.e. 6$at varia'les or factors constitute Jo' satisfaction of e"plo!ee8 and 6$at additional varia'les or factors could 'e included8 to constitute an accepta'le t$e present Io' satisfaction or to increase t$e degree of satisfaction of t$e e"plo!ee fro" delig$t to :ecstas!<. It is e;plorator! as it is

concerned 6it$ e;ploring and discovering t$e satisfaction levels and t$e reasons for dissatisfaction8 if an! in general.

DATA COLLECTION MET/ODO PRIMARY DATA:

3$e pri"ar! data is collected t$roug$ surve! researc$ '! conducting personal intervie6s 6it$ t$e e"plo!ee.

RESEARCH TOOLS:
3$e e"plo!ee are ad"inistered a carefull! prepared8 6ell t$oug$t out and structured >uestionnaire8 6$ic$ consists of open. ended 'ut "ostl! 'e close >uestions8 6$ic$ includes "ultiple c$oice >uestions8 Dic$oto"ous >uestions.

SAMPLING DESIGN:
3$e sa"ple si5e is ,H. #a"pling areasO I& t!re

SECONDARY DATA:
3$e data $as 'een collected fro" various Maga5ines8 Boo&s and co"pan! %e'sites.

DATA ANALYSIS > INTERPRETATION OF DATA

All the 'uestionnaire received were edited. 0uestions having incomplete replies were kept out of the present study and in all () 'uestionnaires were taken into consideration while analy%ing the data.

All the information@data collected through 'uestionnaires3 were first transferee into master table which facilitated the tabulation of data in the desired form.

FUANTIFICATION OF T/E RESPONDENTS

A (-point likert scale was used to 'uantify each response of half of the 'uestions. :esponses on the (-point likert scale were highly satisfied, satisfied, neutral, dissatisfied and highly dissatisfied. ighly satisfied was given score (, satisfied was given score 5 9 so on and similarly another (point likert scale was used to 'uantify each response of rest of half of the 'uestions. :esponses on the (-point likert scale were very fre'uent, fre'uent, sometimes, seldom and never. -ery fre'uent was given score (, fre'uent was given score 5 9 so on. !ome 'uestionnaires are in feedback form.

TABLE NO. *
EGPERIENCE OF RESPONDED IN ORGANISATION B$. $f Hrs
P 7 !r

*otal
4;

L
;5

7., !rs ,.7H !rs Q 7H !rs

KM nil nil

N6 ) )

1 st Qtr 2 ndQtr 3 rdQtr 4 thQtr

TABLE NO. (
SALARY STRUCTURE $ptions
ig$l! satisfied #atisfied

*otal
5 4)

L
M ;)

Neutral Dis.satisfied ig$l! dis.satisfied

;) M M

5) 46 46

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr S lice 5

TABLE NO. 1
MONATERY BENEFITS $ptions
ig$l! satisfied #atisfied Neutral Dis.satisfied ig$l! dis.satisfied

*otal
1 M N 6 4)

L
4M 46 45 4; ;)

1s t Qtr 2ndQtr 3rdQtr 4thQtr S lice 5

TABLE NO. +
JOB SECURITY $ptions
ig$l! satisfied #atisfied Neutral Dis.satisfied ig$l! dis.satisfied

*otal
5 4

L
-

1s t Qtr 2nd Qtr 3rd Qtr 4th Qtr

LIMITATIONS
3$e stud! conducted is li"ited to a one organi5ation onl!. 3$e stud! conducted 6it$ t$e precincts of one depart"ent of organi5ation onl!. 3i"e and "one! 6as "aIor li"itation8 6$ic$ "a! $ave affected t$e stud!. #o"e of t$e respondents 6ere reluctant to s$are infor"ation 6it$ us

BIBLIOGRAP/Y

Aswathappa k., =g ,;55 to ;5(/

uman :ecourse 9 8anagement, ;))K,

#han B.-., =ersonal management, ;))6, =g ,4K; to 4K5/ Aupta #. !hashi 9 "oshi :osy, uman :ecourse 8anagement, ;))M, =g ,;).1 to ;).4N/

:ao !ubba =., Essential of ;))(, =g ,5M) to 5M;/

:8 9 Industrial :elationships,

Crown, >orde,"<hanges in :8 and &ob satisfaction, 411MO ;))52 evidence from the+orkplace Employment :elations !urvey", uman :esource 8anagement "ournal, -ol. 4M, Issue-;, ;))M, =g ,1NO41(/ ardik !hah 9 iral !hah, ""ob !atisfaction and >atigue

!tudy", !<8!-<$< IB "ournal

J%4 Sat 2"a6t %n F#e2t %nna re

4/ AAE 2 ;/AEB?E: 2 ,a/ 8ale ,b/ >emale ,b/ 7nmarried K/8A:I*A. !*A*7! 2,a/ 8arried 'ualificationJ

5/?o you feel that your &ob suits your educational

,a/ HE! ,b/ B$ (/Are you paid with a performance linked salaryJ ,a/ HE! ,b/ B$ 6/Are you satisfied with your pay packageJ ,a/ IA .H !A*I!>IE? ,c/ ?I!!A*I!>IE? subordinate relationshipJ ,a/ IA .H !A*I!>IE? ,c/ ?I!!A*I!>IE? ,a/ HE! ,b/ B$ ,b/ !A*I!>IE? ,d/ IA .H ?I!!A*I!>IE? ,b/ !A*I!>IE? ,d/ IA .H ?I!!A*I!>IE?

N/+hat is your level of satisfaction regarding superior O

M/?o you face any stress in your &obJ

1/ +hat is your level of satisfaction regarding the work environmentJ ,a/ IA .H !A*I!>IE? ,c/ ?I!!A*I!>IE? ,a/ HE! ,b/ !A*I!>IE? ,d/ IA .H ?I!!A*I!>IE?

4)/ ?oes the company provide you flexible working hoursJ

,b/ B$ 44/ Are the benefits that your company is extending to you is sufficientJ ,a/ >7..H !7>>I<IEB* ,b/ !7>>I<IEB* ,c/ IB!7>>I<IEB* 4;/ ow do you view this &obJ ,a/ < A..EBAIBA ,b/ :E!=$B!IC.E ,c/ 8$*I-A*IBA ,d/ !E<7:E? 4K/ Are you satisfied with the present position in your companyJ ,a/ IA .H !A*I!>IE? ,c/ ?I!!A*I!>IE? ,b/ !A*I!>IE? ,d/ IA .H ?I!!A*I!>IE?

45/ Is there any opportunity for you to use new technologyJ ,a/ HE! ,b/ B$ 4(/ ?o you feel that the employees are recogni%ed as individualsJ ,a/ HE!

,b/ B$ 46/ +hether the company clearly communicates its goals and strategies to youJ ,a/ HE! ,b/ B$ 4N/ ow satisfied are you with your team-spirit in your work ,b/ !A*I!>IE? ,d/ IA .H ?I!!A*I!>IE? environmentJ ,a/ IA .H !A*I!>IE? ,c/ ?I!!A*I!>IE? ,a/ IA .H !A*I!>IE? ,c/ ?I!!A*I!>IE?

4M/ ow satisfied are you with your overall &ob securityJ ,b/ !A*I!>IE? ,d/ IA .H ?I!!A*I!>IE?

D:ank the following attributes of &ob satisfactionE P +$:# EB-I:$B8EB* P "$C !E<7:I*H P

!A.A:H P !7=E:I$:- !7C$:?IBA*E :E.A*I$B! I= ;)/ &obJ ,a/ IA .H !A*I!>IE? ,c/ ?I!!A*I!>IE? forwardJ QQQQQQQQQQQQQQQQQQQQQQQQQQ ,b/ !A*I!>IE? ,d/ IA .H ?I!!A*I!>IE? ow do you evaluate the overall satisfaction with your

;4/Any further suggestions that you would like to put