17/f LKG Tower, 6801 Ayala Avenue

1226 Makati City

Philippines

Memorandum 2009-AL#20
To: ALL Metro Manila Agency Leaders

From: John Curtis

Senior Vice President & Chief Agency Officer

Subject: Third Quarter 2009 Training Calendar

CC: C Gustini, D Banks, Agency Directors, P Custodio, R Camacho, G Tirona, AADs, G Tirones, AOOs,
Trainers, J Genoring, Marketing, Agency Licensing, Manutouch & File

Date: June 4, 2009

The training department is pleased to announce the Third Quarter Calendar for 2009. Looking back at
the previous quarter, we are pleased to let you know that we have successfully launched and will
continue to implement the following initiatives.

1. Enhanced Basic L.I.F.E. program

To better equip our new agents in selling in these challenging times, we have successfully
implemented the second and final phase of the Enhanced Basic L.I.F.E. program.

The new model now focuses on Skills Development and mastery of the Sales Process. This is
achieved through the introduction of new content and drill sessions in the critical steps of the Initial
Interview and Closing Interview.

2. Quality Business Training (QBT)/ Cons Watch Club

The Quality Business Training launched last May will continue to be offered monthly for Sales
Associates struggling in the area of Conservation. This is in support of the company wide initiative
called Cons Watch Club.

3. Reinforcement & Retention Programs

We are now entering the third full circle of the 12-Week Follow Up Session (FUS). We ask for your
continued support to push the newly contracted agents for 2009 to join the learning sessions as
these give us a chance to also monitor the attendees’ activities on a weekly basis. Passports
distributed will now contain the schedule of the 12-week program.

The Jump Start session has shown statistical success throughout its offerings. The module’s aim is
to shift the agent’s paradigm to that of Entrepreneur by focusing on activities as their capital in
building a profitable business. This program is exclusively offered to sales associates in the 2-
Month Zero (2MZ) category that need the extra push during these trying times.

AND THAT’S NOT ALL! We now offer…

A Manulife Financial Company. Corporate Headquarters in Toronto, Canada. 1

Manulife and the block design are registered service marks and trademarks of The Manufacturers Life Insurance Company
and are used by it and its affiliates including Manulife Financial Corporation.
 17/f LKG Tower, 6801 Ayala Avenue
1226 Makati City
Philippines

4. Advanced Courses – Estate Planning 101

Agency Training unveils its first Advanced Course offering for Sales Associates with tenure of 1
year and above.

Estate Planning 101 is a comprehensive program that aims to equip Sales Associates with the
expertise needed to successfully position our products and services as an effective tool for Estate
Conservation and Creation.

This includes a comprehensive discussion on Philippine Succession and Tax Laws, Vehicles in
building and conserving an Estate, and introduction of new tools and ideas that can be used in
Estate Planning Presentations.

This will be conducted on two subsequent Fridays beginning September 2009.

The Agency Training department will continue with its mission to deliver relevant and responsive training
systems that aim to develop a highly productive and professional agency force.

Watch out for new courses and Variable Life Follow-Up sessions lined up for the fourth quarter!

Should you have any questions or feedback, feel free to contact us at Locals 7122, 7115, 7116 and
7125.

Here’s to a resoundingly successful second half of 2009!

Dare to Win!

Bringing Dreams to Life!

A Manulife Financial Company. Corporate Headquarters in Toronto, Canada. 2

Manulife and the block design are registered service marks and trademarks of The Manufacturers Life Insurance Company
and are used by it and its affiliates including Manulife Financial Corporation.
 17/f LKG Tower, 6801 Ayala Avenue
1226 Makati City
Philippines

Q3 2009 Training Calendar

Quick Guide

I. Career Orientation Program (COP)

Month LKG Tektite

Jul 4 Saturday 8:30 AM July 11 Saturday 8:30 AM
Jul 7 Tuesday 5:30 PM July 21 Tuesday 5:30 PM
Jul 11 Saturday 8:30 AM
July
Jul 18 Saturday 8:30 AM
Jul 25 Saturday 8:30 AM

Aug 1 Saturday 8:30 AM Aug 8 Saturday 8:30 AM

Aug 4 Tuesday 5:30 PM Aug 18 Tuesday 5:30 PM
Aug 8 Saturday 8:30 AM
August Aug 15 Saturday 8:30 AM
Aug 22 Saturday 8:30 AM

Sept 5 Saturday 8:30 AM June 13 Saturday 8:30 AM

Sept 8 Tuesday 5:30 PM June 23 Tuesday 5:30 PM
September Sept 12 Saturday 8:30 AM
Sept 19 Saturday 8:30 AM
Sept 26 Saturday 8:30 AM

II. Life Insurance Financial Education (LIFE)

Month LKG Tektite

June 24, 25, 29, 30, July 1-3, 2009 July 1, 2, 6-10, 2009
July July 8, 9, 13-17, 2009
July 15, 16, 20-24, 2009

August 12-14, 17-20, 2009 August 5, 6, 10-14, 2009

August
August 19, 20, 24-28, 2009

September 9, 10, 14-18, 2009 September 2, 3, 7-11, 2009

September September 16, 17, 21-25, 2009

A Manulife Financial Company. Corporate Headquarters in Toronto, Canada. 3

Manulife and the block design are registered service marks and trademarks of The Manufacturers Life Insurance Company
and are used by it and its affiliates including Manulife Financial Corporation.
 17/f LKG Tower, 6801 Ayala Avenue
1226 Makati City
Philippines

III. Variable Life (VL)

Month LKG Tektite

July July 27, 28, 30 & 31, 2009

August August 24, 25, 27, & 28, 2009

September Sept. 28, 29, Oct. 1 & 2, 2009

IV. Management Development Program 1 (MDP 1)

MCOP August 7, 2009 (Friday 2-5pm) LKG

MDP 1 July 15, 16 & 17, 2009 TBA

V. Follow-Up Sessions (Mondays, 1:00 – 5:00 PM)

Module LKG Tektite

NB Underwriting July 6, 2009 July 6, 2009

Quality Business July 13, 2009 July 13, 2009

Tier 2 Prospecting July 27, 2009 July 27, 2009

Agency Comp. & Benefits August 3, 2009 August 3, 2009

P.L.O.W. August 10, 2009 August 10, 2009

Phonedamentals August 17, 2009 August 17, 2009

Priority Choice September 7, 2009 September 7, 2009

Plan Right September 14, 2009 September 14, 2009

Seasons September 28, 2009 September 28, 2009

VI. Advanced Course (For agents with 1 year tenure & above)
Fridays, 9:00 – 5:00 PM

Module LKG
Estate Planning 101 September 4, 2009
(Day 1)
Estate Planning 101 September 11, 2009
(Day 2)

A Manulife Financial Company. Corporate Headquarters in Toronto, Canada. 4

Manulife and the block design are registered service marks and trademarks of The Manufacturers Life Insurance Company
and are used by it and its affiliates including Manulife Financial Corporation.
 17/f LKG Tower, 6801 Ayala Avenue
1226 Makati City
Philippines

VII. Jumpstart (Fridays, 1:00 – 5:00 PM)

Module LKG Tektite

July July 10, 2009 July 10, 2009

August August 7, 2009 August 7, 2009

September September 4, 2009 September 4, 2009

VIII. Quality Business (For agents with 1 year tenure & above)

LKG Tektite

July batch July 13, 2009 July 13, 2009

Monday ▪ 1:30 – 5:00 PM

August batch August 12, 2009 Combined LKG

Wednesday ▪ 1:30 – 5:00 PM

September batch September 16, 2009 Combined LKG

Wednesday ▪ 1:30 – 5:00 PM

A Manulife Financial Company. Corporate Headquarters in Toronto, Canada. 5

Manulife and the block design are registered service marks and trademarks of The Manufacturers Life Insurance Company
and are used by it and its affiliates including Manulife Financial Corporation.