Making appointments. Overview: From time to time, I will ask you to make appointments for me to show property.

I will do this when someone has sent me a request to see property and I dont have time to make the calls to set up the appointments. I will likely forward you an email from a client with a list of properties he wants to see. Sometimes they will give you MLS numbers, sometimes just an address, sometimes a partial address, some times a link to a site like realtor.com or Trulia. You will have to look these up on the MLS to find the instructions on how to make an appointment. If they give you a partial address, for instance without an apartment number and you search the street address and there are more than one ACTIVE listing, you will pick the one that is most similar to the other listings in terms of price and number of bedrooms and book that one. The steps: 1. Confirm within 5 minutes that you received the request and within how much time you can start making the appointments. For example, you respond by saying, I am working on another clients tasks. I can start this within one hour. I need you to do this because if you cant get it done within an acceptable amount of time, I will take the task back and figure out another way to get it done. These will all be time sensitive requests. Look up all the listings on the MLS to determine which are still ACTIVE. Some will be under contract or even sold. In my email forwarding the clients request, I will tell you if I will be in the office (273 Grove St, Jersey City, NJ) or I will be at home (402 9 th St, Hoboken, NJ). I will either want you to sequence the showings starting as close to my starting point or the farthest from my starting point. If you need to understand why its because some listings will have lockboxes on site and I wont have to return keys so finishing as close to either the office or home will be desired. If I have to return keys I may want to finish at the furthest point so that I can return keys to the local realtor office before coming all the way home or back to the office. Chart the listings using Google maps/directions to see where they are in relation to either the office or home as I indicated in my message. Book the listings in order so that I arrive at the desired end location. In my message, I will give you the time I would like to start along the day eg, Saturday starting at 10:30. Each appointment is for a one-hour time slot unless otherwise stated on the listing. For example, if you make an appointment for 10:30, the appointment is for 10:30 to 11:30. You can book 3 listings per hour time slot unless there are two units in the same building. That counts as one. Each listing will have different instructions on how to book an appointment. Look at the broker remark section. It may have specific direction such as calling an 800 number or calling a specific agent, or sending an email. If there are no specific instructions in the broker remarks section, call the Agency number on the bottom of the listing. If you have to send an email, use my email account so the response appears on my email. If you have to send a text you can do it using an email account. Are you aware how to do this? For Verizon Wireless accounts, I believe its the cell number@vtext.com. You may have to figure this out for each cell phone carrier. It just means you can use my email account. This way, I can see when you sent it and the response should go to my email account. The text should say something like this: I would like to show 123 Main St, unit 2C, Jersey City on Saturday at 10:30. Is it available to show at that time? Is there a lockbox? How do I gain entry? Donna Antonucci, Weichert, 201-240-6832. If you cant get someone on the phone when the instructions say, Call the office, click on the listing agents name. A pop up box will appear with the listing agents email address. Email the request to the listing agent and keep pursuing a response.

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6. How to send a text from an email as of 1/1/2013: Address the email using a combination of the recipients mobile number & the carrier address below:

a. Verizon: 000-000-0000@vtext.com AT&T: 000-000-0000@txt.att.net Sprint: 000-000-0000@messaging.sprintpcs.com T-Mobile: 000-000-0000@tmomail.net T-Mobile (Britain) 000-000-0000@t-mobile.uk.net Nextel: 000-000-0000@messaging.nextel.com Virgin Mobile: 000-000-0000@vmobl.com Alltel: 000-000-0000@message.alltel.com CellularOne: 000-000-0000@mobile.celloneusa.com Omnipoint: 000-000-0000@omnipointpcs.com Qwest: 000-000-0000@qwestmp.com Boost Mobile: 000-000-0000@myboostmobile.com Unicel: 000-000-0000@utext.com
7. Look at my email accounts to confirm the showing is confirmed. (both donnaantonucci@gmail.com and antonuccidonna@gmail.com - there are reasons why the response may come to one or the other so you should look at both)

7. Compile an email with the line up ie the order in which the listings were scheduled and how they are staggered eg 4:00 to 5:00, 4:30 to 5:30, etc., which listings went under contract despite being shown as Active, which listings where we were denied our appointment and why, entrance instructions (where I can get the keys, e.g., pick up at office, Lock box code, owner or tenant to be present, etc. Here is an example of an email to me asking me to show a list of properties. Notice how the give me the addresses in all different ways with varying levels of completeness. Notice how there are two different links to 159 2nd St. When you click on those, you will see that one link has the address just as 159 2 nd St. The other link on the same site (Realtor.com) 159 2 nd, unit 806. Notice on realtor.com that listing number is of a different format that what we see on the Hudson County MLS (The Hudson County MLS is 9

digits). There are 6 different MLS services in the state of NJ. The predominant one in my area is the Hudson County MLS (HCMLS) and this is the one you access all the time. In you look on Realtor.com and scroll down the listing details you will find an MLS number that follows the HCMLS format. When you plug that into the MLS, you will find it is for the same unit, unit 806. This agent chose to put the listing on two different services, the HCMLS and in this case, the NJMLS. We only have access to the HCMLS. In the event, that you cannot find a listing on the HCMLS, call the number indicated on the site as the listing agent and tell them you are making the appointment on my behalf. Be very careful as Realtor.com, Trulia, Zillow, etc are advertising sites and sell advertising to real estate agents. An agent ad will appear next to the listing. The listing agents number is likely on the bottom. You want to find the number for the person that is labeled as the listing agent or it will say listing provided by.

I looked up all of these and not all of them were still active. You can only make appointments for ACTIVE listings. I just pulled in the listing addresses into Google maps. I also have my home address as the 1st address 402 9th St. Here is what the map looks like just putting in the ACTIVE listings randomly into Google Maps. In the following case, I wanted to start the furthest from my home so that I end near my home.

G is 800 Jackson. That is closer to E so F should be switched with G. If you put your mouse over the G on the list on the left, click and drag it up once. This is how you can figure out the correct order. Here is what the map looks like after you do that.

Here is an example of an email that I sent to the same client with the final results. Notice how I list which listings are no longer available because they went under contract. You would send me this same email with TWO additions. 1. ON EACH LINE YOU WOULD ADD WHERE I WOULD GET THE KEYS. For example, Keys in the Office, or Lockbox 3123, Tenant will let you in. 2. You would also attach a PDF of all the AGENT View reports for all the listings. If there is a listing where there is no listing on the MLS but you were able to make an appointment, for example, a home that is being sold without an agent ie a For sale by Owner. You have to indicate on that line of the final line up email that it is a FSBO and provide a link to the listing on what ever site has the listing. Do you know how to save the Agent View reports as a PDF? Put in the MLS numbers, in a multi-class search. Click Search, select all, click on Print, select Print +, select, Agent View Report, Save/print. A print dialogue box will come up. On a MAC, when indicating where I want to send the print job, I can change it to Save as PDF. These steps will vary if you are doing this on a PC but I am sure there is a way to do this.