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    Managed Services For BPO / Call Center / Contact Centers WyzMindz Solutions

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    naveens2013
    WyzMindz’s Outsourcing Analytics Services can benefit you if you are:  An Outbound Call Center: Making outbound calls to customers on behalf of your clients eg sales or surveys  An Inbound Call Center: Managing calls which come to your from eg like customer service or tech support  A Back office Center: Doing documentation or processing work for your clients eg application processing  An Outsourcer: A principal who has outsourced a part of its operations to one or more centers.

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    Managed Services For BPO / Call Center / Contact Centers WyzMindz Solutions

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    naveens2013
    54 views2 pages
    WyzMindz’s Outsourcing Analytics Services can benefit you if you are:  An Outbound Call Center: Making outbound calls to customers on behalf of your clients eg sales or surveys  An Inbound Call Center: Managing calls which come to your from eg like customer service or tech support  A Back office Center: Doing documentation or processing work for your clients eg application processing  An Outsourcer: A principal who has outsourced a part of its operations to one or more centers.

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    Managed Services for BPO / Call Center / Contact Centers ~ WyzMindz Solutions

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    WyzMindz’s Outsourcing Analytics Services can benefit you if you are:  An Outbound Call Center: Making outbound calls to customers on behalf of your clients eg sales or surveys  An Inbound Call Center: Managing calls which come to your from eg like customer service or tech support  A Back office Center: Doing documentation or processing work for your clients eg application processing  An Outsourcer: A principal who has outsourced a part of its operations to one or more centers.

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    54 views2 pages

    Managed Services For BPO / Call Center / Contact Centers WyzMindz Solutions

    Uploaded by

    naveens2013
    WyzMindz’s Outsourcing Analytics Services can benefit you if you are:  An Outbound Call Center: Making outbound calls to customers on behalf of your clients eg sales or surveys  An Inbound Call Center: Managing calls which come to your from eg like customer service or tech support  A Back office Center: Doing documentation or processing work for your clients eg application processing  An Outsourcer: A principal who has outsourced a part of its operations to one or more centers.

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    Connect with us:

    naveen.sharma@wyzmindz.com

    +91 90360 77766

    About WyzMindz
    We are an analytics solutions provider with a clear mantra of adding exponential value to our customers. If you are dealing with outsourcing partners or yourself running an outsourcing operation for your customers, in both the cases, there are certain key capabilities that you would need to have to ensure that you can optimize your operation. You may be seeking to maximize your sales or to achieve that elusive service cost balance, ultimately with the objective of adding to your bottom-line. WyzMindz can help you optimize your operation with its Outsourcing Analytics Services which are grounded in data. Our Outsourcing Analytics Services can benefit you if you are an Outbound/ Inbound/ WyzMindz Methodology Back-office contact center OR You are a principal who has outsourced a part of your operations to one or more third party contact centers.

    WyzMindz Managed Service Suite


    CAPACITY PLANNING MANAGED SERVICES
    Forecasting, planning & Scheduling Setting service level goals for inbound program Dialer Process Optimization Outbound campaign optimization

    ON DEMAND BI
    Affordable On Demand BI Solutions that do not require any CAPEX. Intelligence on OLAP Flexible engagement SAAS models pay-as-you-use Quick Setup - in Days rather than Months & Years Integrate with Web APIs

    CUSTOMER LIFECYCLE ANALYTICS


    Third party Customer Interaction Assessment Voice Call, Email & Chat Compliance Audits Analytics & optimization of CSAT, Sales Effectiveness, Process design. Automation of QA program

    Awards & Recognitions Excellence in Value Creation


    award at ASIA Outsourcing Congress 2013/BPO SUMMIT 2013

    Top 10 Innovative Entrepreneur


    AT ENTREPRENEUR INDIA 2012

    Do you come across these challenges ?


    How do we optimize our capacity planning process? How to improve profitability and also delivery benchmark customer satisfaction ? How can I bring all the information in various systems to a common ground to aid decision making?

    OUR CLIENTS

    A division of

    Customer Benefits Realized:


    Client: A Fortune 500 Bank
    Problem: Internal service levels for 600+ workforce working on a customer Interaction program were consistently missed. Project plans were in Green and yet Performance was in Red Solution: Designed & implemented an Optimized Resource Modeling and Scheduling Framework. Business Impact: Cost of service reduced by 12%. Service Level consistency improved to 100%. Team Utilization improved from 82% to 94%.

    Customer Testimonials:
    The analytics & findings by WyzMindz provided actionable intelligence and controls which were extremely relevant for our business. With WyzMindz help, we were able to reduce our cost of operation by 11% in three months
    Executive Vice President Indias Top 10 Call Center / BPO

    I endorse WyzMindz to all organizations that are looking to achieve the optimal ServiceCost balance for their outsourced contact center program
    Senior Vice President A Fortune 500 Bank

    Reports are impressive. My entire inbound supply chain team depends on WyzMindz reports. Their responsiveness is excellent.
    APAC Head Supply Chain Top Laptop Manufacturer

    LOGISTICS

    www.wyzmindz.com
    Actionable Intelligence... Now
    Naveen Sharma Vice President - Client Services naveen.sharma@wyzmindz.com
    +91 90360 77766

    Connect with Us:

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