Professional Documents
Culture Documents
Role of Small Scale Indusrtries in Devolping Nation
Role of Small Scale Indusrtries in Devolping Nation
Role of Small Scale Indusrtries in Devolping Nation
1
PROJECT REPORT
ON
BY
MR.VITTHAL B. BHAWAR
Submitted to
2
ACKNOWLED GEMENT
With immense pleasure, I would like to present this project report for Metro Metal Industries
Aurangabad. It has been an enriching experience for me to undergo my summer internship program at Metro Metal
Industries , which would not have possible without the goodwill and support of the people around. As a student Of
The Nis Acad emy (Re liance An il Dhi rubh ai Amban i Gr oup ). I would like to express my sincere thanks too
all those who helped me during my practical training programme.
Words are insufficient to express my gratitude toward Mr. Yun us Kh an , the Managing Director of
Metro Metal Industries.
As we know research work needs hard work, keen insight and long patience with scholarly vision based
on content operation hence it becomes a humble duty to express my sincere gratitude to Mr. Faruk Khan , Production
in charge, and Mr. Barkat Khan, Marketing Department, who helped me at every step whenever needed and Mr.
Jabbar khan, Finance Department at MMI. At last but not least my grateful thanks is also extended to Mr. Ganesh
Salunke (Director’ The NIS Academy Reliance Anil Dhirubhai Ambani Group). And my thanks to all my faculty
members for the proper guidance and assistance extended by them. I am also grateful to my parents, friends, Mr.
Sachin Satpute, Mr.Shivaji Tidke & Miss. Swapna Deshmukh to encourage & giving me moral support.
However, I accept the sole responsibility for any possible error of omission and would be extremely
grateful to the readers of this project report if they bring such mistakes to my notice.
3
EX EC UTIV E SUMMER Y
The MBA programme is well structured and integrated course of business studies. The main
objective of practical training at MBA level is to develop skill in student by supplement to the theoretical study of
business management in general. Industrial training helps to gain real life knowledge about the industrial environment
and business practices. The MBA programme provides student with a fundamental knowledge of business and
organizational functions and activities, as well as an exposure to strategic thinking of management.
Training is an integral part of MBA and each and every student has to undergo the training for 2
months in a company and then prepare a project report on the same after the completion of training.
During this whole training I got a lot of experience and came to know about the management
practices in real that how it differs from those of theoretical knowledge and the practically in the real life.
In todays globalize world, where cutthroat competition is prevailing in the market, theoretical
knowledge is not sufficient. Beside this one need to have practical knowledge, which would help an individual in
his/her carrier activities and it is true that “Experience is best teacher”.
4
IND EX
1. Objectives of Project 7
2 Introduction 8
2 Company profile 26
3 Company Introduction 27
3. Marketing Research 35
5. Questions 42
6. Limitations 45
7. My Fin dings 46
8. Suggestions 47
Conclusion
9 48
10. Bibliography 49
5
DECLARATION
6
“ROLE O F SMAL L SCA LE IN DUS TRIES
IN D EVELOPI NG N ATIO N AND
ADVER TISEMENT TOW AR DS ITS SALES “
7
SMALL SCALE INDUSTRY
INTRODUCTION
The definition for small-scale industrial undertakings has changed over time. Initially they were classified into
two categories- those using power with less than 50 employees and those not using power with the employee
strength being more than 50 but less than 100. However the capital resources invested on plant and machinery
buildings have been the primary criteria to differentiate the small-scale industries from the large and medium scale
industries. An industrial unit can be categorized as a small- scale unit if it fulfils the capital investment limit fixed by the
Government of India for the small-scale sector.
As per the latest definition which is effective since December 21, 1999, for any industrial unit to be regarded
as Small Scale Industrial unit the following condition is to be satisfied: -
Investment in fixed assets like plants and equipments either held on ownership terms on lease or on hire
purchase should not be more than Rs 10 million.
However the unit in no way can be owned or controlled or ancillary of any other industrial unit.
The traditional small-scale industries clearly differ from their modern counterparts in many respects. The
traditional units are highly labor consuming with their age-old machineries and conventional techniques of production
resulting in poor productivity rate whereas the modern small-scale units are much more productive with less
manpower and more sophisticated equipments.
Khadi and handloom, sericulture, handicrafts, village industries, coir, Bell metal are some of the traditional
small-scale industries in India. The modern small industries offer a wide range of products starting from simple items
like hosiery products, garments, leather products, fishing hook etc to more sophisticated items like television sets,
electronics control system, various engineering products especially as ancillaries to large industrial undertakings.
Nowadays Indian small-scale industries (SSIs) are mostly modern small-scale industries. Modernization has
widened the list of products offered by this industry. The items manufactured in modern Small-scale service &
Business enterprises in India now include rubber products, plastic products, chemical products, glass and ceramics,
mechanical engineering items, hardware, electrical items, transport equipment, electronic components and
equipments, automobile parts, bicycle parts, instruments, sports goods, stationery items and clocks and watches.
8
HIST OR Y OF S MALL SCALE IN DUSTR Y
Ministry of Agro and Land Rural Industries and Ministry of SSI have been merged into a single namely, Ministry of
Micro Small & Medium Enterprises.
The President under Notification 9th May 2007 has amended the Government of India
(Allocation of business) Rules 1961, Pursuant to this amended Ministry of Agro and rural
Industries (Krishi Evam Gramin Udyog Mantra lay) and ministry of SSI (Laghu Udoyag Mantralay) have been merged
into a single Ministry, namely, Ministry of Micro Small & Medium Enterprises (Suksham Laghu Aur Medium Udyam
Mantralay)
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CON CEPT & DEF INA TIO N OF SSI
In most parts of the world the nomenclature used is small and Medium Enterprises (SMEs) and the
criteria for defining include the number of employees and /or the turnover. In India the Small Scale Industry evokes
different meanings for different agencies and the financial institution. For example for the purpose of excise and sales
Tax Exemption, the turnover alone is the determining criterion. However in broader terms, currently, an SSI is defined
in terms of investment ceiling on the original value of instilled plant and machinery.
7.65 The small scale sector has played a very important role in the socio-economic development of the
country during the past 50 years. It has significantly contributed to the overall growth in terms of the Gross Domestic
Product (GDP), employment generation and exports. The performance of the small scale sector, therefore, has a
direct impact on the growth of the overall economy. The performance of the small scale sector in terms of parameters
like number of units (both registered and unregistered), production, employment and exports is given in Table 7.15.
7.66 During the one year period i.e., 2000-01
Over 1999-2000, the number of SSI units is estimated to have increased by 1,58,000, production at current
prices by Rs. 72,609 crore and at constant prices by Rs. 33,714 crore. Employment increased by 7,14,000 persons,
while exports were higher by Rs. 5,778 crores. 7.67 According to projections made by the Ministry of Small Scale
Industries during 2000-01, the SSI sector recorded growth in production of 8.09 per cent over the previous year. The
small scale industries sector has recorded higher growth rate than the industrial sector as a whole (4.9 per cent during
2000-01). It contributed about 40 per cent towards the industrial production as a whole and 35 per cent of direct
exports from the country. 7.68 The Government has been taking various measures from time to time in order to
enhance
The productivity, efficiency and competitiveness of the SSI sector. In pursuance of the comprehensive policy
package announced last year, the major developments that have taken place in the SSI sector during 2001-02
10
THE SM ALL SCAL E INDUSTRIAL UDER TAKING
An industrial undertaking in which the investment in plant and machinery, whether held on
ownership terms or on lease/hire-purchase basis, does not exceed Rs.10 million (Rs.1 crore) is regarded as a small
scale undertaking. These include manufacturing and service units.
Tiny Enterprises
A unit is treated as a tiny enterprises where investment in plant and machinery does not exceed Rs.2.5 million
(Rs.25 Lakhs) irrespective of the location of the unit. Many shops,
These cover SSI units [both in the factory and Non /Factory sectors] and power loom units. Such units mostly
use power driven machinery and possess superior production techniques. Units in this sub-sector are generally
located in close proximity to large industrial centers or urban areas. These industries are moving away from the
traditional products to knowledge-based products.
This sector comprises tiny and cottage industry segments like handlooms, Khadi and Village Industries, handicrafts,
sericulture and silk, rubber and coir. These units are labor- intensive, are generally located in rural and semi-urban
areas and are artisan based. Usually the capital invested is also nominal.
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How a person can start a small scale industries in Indian Scenario.
1. For starting a Small Scale Industry other than the industries identified as those of highly polluting nature by
Pond cherry Pollution Control Committee (PPCC), entrepreneurs have to first apply to the Directorate of Industries
and Commerce, Pond cherry, Branch office at Karaikal, Sub-office at Mahe and Yanam, depending on the location of
the unit for Provisional SSI Registration in the form prescribed. In case of industries identified as those of highly
polluting nature by PPCC, entrepreneurs will have to first get clearances from the Pondicherry Pollution Control
Committee through the Directorate of Industries and Commerce and then approach for provisional SSI registration
after its clearance.
2. All proposals for setting up of H.T. Industries will be referred to the Electricity Department for getting initial
advice regarding the availability of power for the unit. In the case of such industries provisional registration / NOC will
not be issued unless the initial advice is received from the Electricity Department.
3. All the entrepreneurs irrespective of their size of investment, may approach the `Single Window Committee`
(Functioning in the District Industries Centre) for getting the requisite clearances expeditiously.
4. The regional office of the District Industries Centre will make available to the entrepreneurs/ Industrialists, the
prescribed application forms for obtaining clearances/ permissions from the following Departments (Photocopies and
computerized forms in the format required by the concerned Department will also be accepted): -
(a) Municipality /Commune Panchayat, in whose jurisdiction the industry is proposed to be set up.
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5. Duly filled in application forms in prescribed format along with required copies of the site, building & machinery
layout plans and other relevant documents shall be submitted to the District Industries Centre or its regional office for
obtaining Clearances / Permissions from the various Departments. The District Industries Centre or its regional office
on receipt of the applications will forward the same to the concerned Department within three days of the receipt of
the applications.
6. After installing machinery. Entrepreneurs have to get licenses from the concerned Municipality/ Commune
Panchayat, License from Inspectorate of Factories and consent orders from the PPCC for operation of the unit.
7. After commencement of regular production, the entrepreneurs have to apply for Permanent SSI Registration to the
Directorate of Industries and Commerce..
II Procedure for obtaining change in location, inclusion of additional activities in case of Small Scale Industries.
Before commencement of production:- In case of Small Scale Industries the industrial unit has to submit a requisition
letter to this effect along with the original certificate to the Directorate of Industries and Commerce/ branch office at
Karaikal/ Sub- office at Mahe and Yanam, depending on the location of the unit. Then the changes have to be effected
in the Permissions/NOC issued by Municipality / Commune Panchayat, Inspector of Factories and PPCC.
2. After commencement of production:- Initially the unit has to obtain NOC from the Directorate of Industries and
Commerce to this effect and amendment in the Permanent Registration Certificate. These changes have to be
effected in the licenses issued by Municipality / Commune Panchayat, Inspector of Factories and PPCC.After
obtaining those changes, Industries Department will make
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INST ITUTE O F SK ILLS DE VELOPMENT & TR AIN ING OF S SI
Other s
MSME Development Institute
Tools Rooms
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NEED O F F INANCE IN SS I
For running business finance is necessary. Owners of SSI need finance for fixed assets installation to start
business & working capital for keep the running condition.
Financial requirements of small scale industries can be classified into two heads:
Equity Capital: - This is the investment by the owner of the small unit for setting
Up a unit. At the time of establishing business it is very much required that the
Owner contributes his own capital & then he collects funds from loan. it is preferable
To purchase all fixed assets from owner funds as the chances of success as high in
That case. On the other hand depending upon interest beariy to outsiders loan acur-
Ring fixed assets result to maximum payment to outsiders in from of interest and
Very less amount left for entrepreneur as profit.
Loan Capital: - In real condition entrepreneur doesn’t have adequate funds for Sting in
The units, so the owner requires long term and short loan. Long term loans
For purchase of fixed assets and short term loan for making day to day expenses. A
Financial structure will be that whatere more investments are from own (equity)
Capital. But as the loan from outsider also important so the amount of outsider fund
Should be less than or equal to owners fund.
15
FINANCING OF SSI
`Government has recognized the important role of entrepreneurs in the industrial development of the
economy, especially through the small-scale industries (SSIs). SSI is essential for Indian economy in terms of
employment generation, foreign exchange earnings, and its share in industrial output, and contribution to national
income. The government of India and state governments provides a number of special facilities and incentives.
The incentives not only motivate entrepreneurs to set up industries in the small-scale sector, but also
strengthen the entrepreneur’s base in the economy. Of all the elements that go into a business, credit is the
perhaps the most crucial. the best plans can come to naught if adequate finance is not available at right time. SSIs
need credit support not only for running the enterprise & operational requirements but also for diversification,
modernization / up gradation of facilities, capacity expansion etc. In respect of SSIs, the problem of credit becomes
all the more critical whenever any episodic event occurs such as a large order, rejection of consignment, inordinate
delay in payment etc. In general, SSIs operate on tight budgets, often financed through owner’s own contribution,
loans from friends and relatives and some bank credit.
Government of India recognized the need for a focused credit policy for SSI in the early days of promotion of SSIs
and RBI has been instrumental in devising a multi-stage approach / financial system for credit dispensation to
different sectors of the economy, for example, agriculture, industry, exports, SSIs etc. This section focuses on the
role of SIDBI, SFCs and commercial banks in granting credit to small scale and tiny sector.
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FINANCIAL INSTITUTION WHICH SUP POR TS DEV ELO PING OF SSI
Bill Financing
Bills drawn by small scale units for the supplies made to the reputed and well established
Enterprises and duly accepted by them will be financed / discounted by NSIC for a maximum period of 90 days.
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BENEFITS
100% financing at very liberal terms with easy repayment schedule.
Single window system for imported equipment. The Corporation undertakes to complete formalities like procuring
import license, opening of Letter of Credit etc.
The scheme was launched on the auspicious day of 2nd October, 1993. the birth Anniversary of Mahatma Gandhi all
over the country the main objective of the PMRY scheme was to provide easy subsidized financial assistance to
educated unemployed youth for starting their own enterprises in manufacturing, business and service and trade
sectors initially the scheme was aimed at providing self-employment to one million educated unemployed youth in the
country by setting up 7 lakh micro enterses through inducting service and business ventures over a period of 21/2
yers. The scheme was a stupendous success and caught the imagination of the youth. Overwhelmed with the
response and ever-increasing need, the government has decided to mark it a permanent scheme and framed
modalities and guidelines for its successful implementation and fulfil the purpose for which it designed.
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• The yearly target for number of beneficiaries for each state is fixed by DCSSI.
3 NSIC
NSIC assist and promotes SSI sector through various schemes. A composite term lone scheme assists
existing and prospective entrepreneurs to acquire land and building, machinery, equipment and working capital at one
place. Machinery and equipment are provided through hire purchase and leasing on easy financial terms and full
financing. Working capital finance and off the shelf availability of scarce materials are also provided. SSI units can get
registered with NSCI to avail benefits of local /global tender and also for Government Store Purchase Programme.
NSIC also does bill discounting up to a specified limit. The 5 NSIC Technical Service Centers and a number of
extension centers provide technically trained manpower testing facilities and prototype modification. The Technology
Transfer Centre provides on-line data on latest technology. The NSIC-STP complex provides packaged infrastructure
facilities for software export units to be set up in the complex NSIC also provides various marketing facilities (e.g.
exhibitions, BSM, etc.). It also operates an Indo-Italian Line of Credit for select sectors. NSIC is also working out a
programme for development of SSI sector in the North-Eastern Region. Once approved in principle, NSIC will
implement a scheme a Mentoring / Advisory services for SSI sector in select clusters. Technocrats and successful firm
owners will provide the service to SSI units on a payment basis, which will be supported by the scheme NSIC has
offices all over.
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FINANCIAL INSTITUTIONS WHICH GI VES FINANACIAL SUP POR T TO SSI
c) Foreign currency loan for import of equipment are also available to export oriented small scale enterprises.
d) SIDBI also provide venture capital assistance to the entrepreneurs for their innovative ventures if they have a
sound management team, long term competitive advantages and a potential for above average leading to
attractive return on investment.
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b) Technology Bureau for Small Enterprise formed to oversee Technology Transfer,
March making Service, Finance Syndication and facilitating Joint Ventures.
c) SIDBI Foundation for Micro Credit has been launched to provide financial assistance to the poor to meet
emerging needs of the micro finance sector especially in the rural areas.
PERFORMANCE OF SIDBI
SIDBI's efforts have resulted in increased flow of credit to SSI sector since inception as indicated below:
It concentrates mostly on medium and large scale projects .by an agreement with other Financial Institution and IDBI;
the IFC specializes in financing of certain industries like jute, cement, sugar etc.
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3 I ndustrial Developmen t Bank of I ndia (IDB I)
IDBI also borrows abroad and secures funds under arrangements with foreign financial institution, foreign
banks and foreign governments and operates foreign lines of credit, secured by the Government.
FUNCTIONS
NATIONAL INTREST
FINANCIAL REPORTING AND RECORDS
CARPORATE DISCLOSURE PARTIES
COMPETETION
EQUAL RIGHTS
PROHIBITED BUSINESS
22
CORPORATE OPPORTUNITY
ETHICAL STANDARDS
5 Commercial Bank
In India, the banks are major sources of finance, are encouraged in several ways to extend export fianance, to achive
the objectives of foreign trade policy. Credit requirement of SSIs is basically of two types- Long Term Loans and
working Capital. Commercial banks with their extensive network of branches operating nation wide are primary
channels for working capital requirement.
Banks are required to compulsory ensure that defined percentage (currently 40%) of their overall lending is made to
priority sectors as classified by RBI. These sector their include agriculture, small industries, export etc. The inclusion
of small industries in this list makes them eligible for this earmarked credit. With the liberalization of the Indian
economy, greater emphasis was placed on meeting the credit needs of SSIs. This was manifest through the following
initiatives taken by RBI.
a) Credit for tiny sector has been earmarked within overall lending to small industries. In order to ensure that
credit is available to all segments of SSI sectors RBI has issued instruction that out of the funds normally
available to SSI sector, 40% be given to units with investment inplant & machinery up to Rs. 5 lakhs, 20% for
units with investment between 5 lakhs to Rs. 25 lakhs and remaining 40% for other units.
b) Public sector banks have been advised to operationalise more specialized SSI branches at centers where
there is a potential for financing many SSI borrowers. As on March 2002, 391 specialized SSI branches are
working in the country.
c) ‘Single Window Scheme’ was extend to all districts to meet the financial requirements (both term loan &
working capital) of SSIs.
d) Laghu Udyami Credit Card (LUCC) Scheme was launched by the public sector banks for providing simplified
& borrowed friendly Credit facilities to SSI, tiny enterprises retail traders & artisans.
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e) Composite loan limit was enhanced to Rs.50 lakhs from Rs.25 lacks.
As the funds from bank required lot of paper work, security & has combusome procedure the small entrepreneur have
to borrow late of interest charged by money landers are high. The money lenders don’t have specified interest rate,
security condition and term of loan. It keeps on verify as per the goodwill of borrower.
7 Public Deposits
Public deposit means collecting funds by general public by issuing public deposit certificate. The small scale unit need
not to keep any security against funds collected by public deposit, but rate of interest is higher than the interest rate
provide by commercial bank.
IDBI also borrows abroad and secures funds under arrangements with foreign financial institution, foreign banks and
foreign governments and operates foreign lines of credit, secured by the Government.
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SSI’s AS CREATOR OF THE JOBS
Small Scale Industries (SSIs) have always been regarded for their high employment intensity. SSIs today
employ over 192 lakh persons and this is targeted to grow at 4% per annum during the 10th Plan period of 2002-
2007. Though often described as ideal vehicles for promotion creation of jobs in the economy, at the same time, it is
also true that the nature of employment in the sector is undergoing change. Employment generation figure declined
from 6.3 persons per SSI in 1987-88 (2nd Census) to 3.6 persons per SSI in 1999-2000 (Sample Survey). Expert
committees which have looked at this issue have also come up with different sets of recommendations. The Task
Force on Employment Opportunities under Shri Montek Singh Ahluwalia had identified SSIs as an important source of
employment and as an important incubator for entrepreneurship. The Task Force however called for a shift in policy
from protection to promotion. The Task Force felt that almost 70% of the total employment opportunities generated
over the next 10 years were likely to be in the services sector. On the other hand, a Special Group on Employment for
creation of 10 million employment opportunities per year over the 10th Plan under Dr. S.P. Gupta has recommended
that since more than 92% of employment generation in the economy is coming from small and medium enterprises,
including agriculture - commonly defined as the unorganized sector, there is need to give special focused attention for
meeting the requirements of small and medium enterprises to enable them to create more jobs in the future.
During the 1990s, jobs in the organized sector grew at less than 1% per annum while jobs in the SSI
sector increased by 3.5% every year. In the changing scenario, on account of globalization and liberalization, what
shall be the impact on the creation of new jobs by SSIs? Does increase in capital intensity of SSIs, as they go in for
technological up gradation
25
COMPANY PROFILE
26
of 50 HP
In the year 2003, I. K. Interior is a globally recognized name as a manufacturer and exporter of a versatile range of
furniture that are used in various domestic and commercial sectors. We are briskly marching ahead in the global
arena by our wide-spreading collection of plastic, wooden, metal and other types of furniture. Along with that we have
also executed some turnkey interior designing projects for some top notch names of the industry.
We have achieved a desirable position in the industry, owing to the competent management and
futuristic approach of our mentor, Mr. Yunus Khan. It is because of his sincere efforts, that we have been authorized
with an enormous power supply of 50 H.P. Leveraging on our world class designing and fabrication amenities, we are
able to craft a complete line of sturdy and highly compatible products.
Our view
Our creative designers and imaginative craftsmen make use of our resources and create an inimitable range of
universally appealing products that suits the aesthetic tastes of variegated sections of our society. We have wide-
spread distribution network that enables us to meet the bulk demands of our customers in a short span of time,
despite of being geographically apart.
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Application Areas
Our company is widely acknowledged for its attention-grabbing and durable range of furniture items. Our innovatively
designed and customized furniture range rae use din diverse applications like:
• Hospitals
• Educational Institutions
• Offices
• Corporate Houses
• Hospitality sector
• Household sector
Pro ducts
We are a renowned for our diversified range of furniture that is used in diverse commercial and house-hold purposes
all over the world. The basic material used for crafting this furniture is plastic, metal, wooden and others. For metal
furniture we generally use CRCA sheet, mild steel, angle, flat pipe, paint, hardware and other allied material that are
mostly purchased from Mumbai and Indore apart form other regions.
Our furniture range can be broadly classified as Wood Furniture, Metal Furniture, Handcrafted Wood Furniture,
Hospital Furniture, Educational Furniture, Office Furniture, Display Furniture, Tractor Trolley Panel, Slotted Angels,
Racks, Modular and Steel Furniture, False Ceiling and many more.
• Durable
• Long-lasting
• Stylish and fashionable
• Available in conventional as well as ultramodern designs
Customi zation
We cater to the furniture requirements of different sectors. So, we also offer our clients the freedom to request for
customized furniture to suit their requirements in best possible manner. Our professionals listen to the requirements
28
and preferences of our clients and design the most appropriate products for them. After getting the approval of design
from our client’s side, we make judicious utilization of our resources to fabricate furniture in exact specifications as
provided by the clients. We customize our furniture range in terms of sizes, sittings, paint, finishing, material, design,
and other alterable specifications. This facility has earned great appreciation from our client’s side, as it gives them
the furniture that is their most worthy possession.
We boast of a robust manufacturing facility that has all the amenities that are required for efficient and faster
production of our products. Our huge factory is located in a plot area of 20300 sq feet, in which we have used a space
of 9700 sq feet to build our industrial unit. We use latest and technically advanced machines that enable us to achieve
a huge production capacity of 5000 units. This results in executing faster order processing and placement of our
clients.
29
• Cut of machine
• Bench grinder
• Three tanks de-rusting treatment
In addition to these machines, we have a full-fledged powder coating unit to provide superb finishing to the furniture,
thereby ensuring longer functioning life and classy appearance. Our powder coating unit uses Mitsuba system using
Japanese technology; electric and gas oven of size 12"x 7"x 4.5' ft; powder coating booth of size TX 4"x 6' ft; Air
compressor unit 5 hp offers on line working and other facilities. We also provide phosphate and clearing treatment on
seven tank procedures. Our in-house designing unit is equipped with latest design software to create innovative
product range. Our manufacturing and designing facilities are backed by our technical experts, artisans, designers
and other professionals.
Tea m
Our workforce is an intrinsic aspect of our company and without them it would be impossible to execute any task.
They play an extra ordinary role in our success and it is because of them that we have achieved a highly respectable
position in a small period of time. Professionals belonging to different fields together make our team, who work in
harmony to create inimitable range of stylishly crafted furniture. Our team members comprises of designers,
craftsmen, quality auditors, administrators, sale & marketing personnel, technical experts and other personnel. Our
professionals efficiently execute their duties and ensure uninterrupted supply of products. They also assist our clients
in availing custom designed furniture.
Qual it y
Quality is the key to our success and we strictly adhere to it during the execution of all our activities. We ensure that
the material used to craft furniture is of high grade and are subjected to stringent quality checks, prior to their usage.
Our commitment to provide durable and comfortable range of furniture makes us to cautiously test and inspect all
products at different production stages. We employ latest techniques to ascertain that our products meet international
standard of quality. Several parameters on which our products are checked are:
• Durability
30
• Finishing
• Material
• Preciseness in dimensions and designs
• Wood Polishing
• Powder coating
• Sturdiness
• Inspection for risky edges and paint
Our careful vigilance and uncompromising approach towards quality compliance has enabled us to offer qualitative
and cost effective range of furniture.
Cl ients
Our company caters to the requirements of a wide-spread clients belonging to different sectors and countries. We
specialize in providing furniture for our clients ranging from hospitals, corporate houses, industries, educational
institutes and other sectors. Our products are also availed by shopkeepers, restaurateurs, and various government
and private offices. Some of our highly valuable clients are: Customers hailing from educational sectors
Industrial Furnitur e
Our company offers industrial furniture for the usage in industries. These are designed to provide more space and the
materials can be stored well without any fear of damage. Our ranges of industrial furniture are manufactured from
qualitative raw materials. These are available at most competitive prices.
Library Furniture
Our library furniture is manufactured from qualitative raw materials, thus providing complete storage solutions to
library. These furnitures have many shelves, thus providing more space for keeping books. These are designed
perfectly to occupy less space. This furniture is available at most competitive prices.
IC U Eq uipment
We offer ICU equipment, which is widely used in the hospitals and thus providing comfort to the patients. These are
manufactured from top grade raw materials to provide durability & long service life. Our ranges of ICU equipment are
available at most competitive prices.
Supplementary Equipment
We offer supplement equipment, which are manufactured from qualitative raw materials, thus providing complete
32
storage solutions. This equipment is used for storing many things at a time. The wheels in the legs are helpful in
carrying things from one place to another. These are available at most competitive prices.
Ward Equipment
Our company is engaged in the manufacturing of ward equipment, which is manufactured from qualitative range of
raw materials, thus providing them long service life. Its wheels are also manufactured from top grade rubber to give
them more durability. The equipment is perfectly designed to provide comfort to the patients.
Dual Desk
We are engaged in the manufacturing of dual desk, which are manufactured from quality wood & steel materials. This
furniture is perfectly designed to provide sitting arrangements in the classroom. These dual desks are very
comfortable in sitting and thus prevent from any backache. These are available at most competitive prices.
Television Stand
Our company is engaged in the manufacturing of T.V. stand is perfectly designed to give complete support to the
television. These are manufactured from qualitative raw materials thus, providing they long service life. Our range of
T.V. Stand is available at most reasonable prices.
Cable Tray
We offer cable tray, which is known for its high performance & cost-effective. Manufactured from qualitative range of
raw materials, our range of cable tray provides solutions to different industries. These are available at most
competitive prices.
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AmbikaMake - 2500 mm X 4 mm thick under crank Shareing Machine
90 Folding Machine-8'
Drilling Machine - 15 mm
Cut-offMachine-12"
Bench Grinder
Also offering Phosphating & Clearing treatment on three tank & 7 time procedures.
Major Raw Material is SRC A Sheet, MS Angle, Flat Pipe, and Paint & Hardware.
34
Company prefers vendors of Mumbai & Indore to purchase above mentioned material. The vendors are also ensuring
the Value for money and time to procure the same on time to avoid late delivery.
Besides that Company is purchasing Paints from local market, since the customer is king of market and Company is
providing what is, how is, required by customer. To avoid major inventory & shade difference it is necessary to
purchase Paints from local market.
Marketing research plays an important role in the process of marketing. Starting with market component of the
total marketing talks. It helps the firm to acquire a better understanding of the consumers, the competition and the
marketing environment.
DEFINITION
“Marketing research is a systematic gathering, recording and analysis marketing problem to facilitate decision
making.”
- Coundiff & Still.
“Marketing research is a systematic problem analysis, model building and fact finding for the purpose of important
decision making and control in the marketing of goods and services.
- Phillip Kotler.
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Defining the Marketing Problem to be tackled and identifying the market research problem involved in the task.
(1) Define the problem and its objectives.
(2) Identify the problem.
(3) Determine the information needed.
(4) Determine the sources of information.
(5) Decide research methods.
(6) Tabulate, Analyze and interpret the data.
(7) Prepare research report.
(8) Follow-up the study.
(1) Define the problem and its objectives: - This includes an effective job in planning and designing a
research project that will provide the needed information. It also includes the establishment of a general
framework of major marketing elements such as the industry elements, competitive elements, marketing
elements and company elements.
(2) Identify the problem: - Identifying the problem involves getting acquainted with the company, its business,
its products and market environment, advertising by means of library consultation and extensive
interviewing of company’s officials.
(3) Determining the specific Information needed :- In general the producer, the manufacturer, the wholesaler
and the retailer try to find out four things namely :-
(1) What to sell
(2) When to sell
(3) Where to sell
(4) How to sell
A) Survey
B) Observation
C) Experimentation
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A) Survey Method: - In this method, information gathered directly from individual respondents, either through
personal interviews or through mail questionnaires or telephone interviews.
B) Observation Method: - The research data are gathered through observing and recording their actions in a
marketing situation. This technique is highly accurate. It is rather an expensive technique.
C) Experimental Method: - This method involves carrying out a small scale trial solution to a problem, while at
the same time, attempting to control all factors relevant to the problem. The main assumption here is that the test
conditions are essentially the same as those that will be encountered later when conclusions derived from the
experiment are applied to a broader marketing area.
D) The Panel Research: - In this technique the same group of respondents is contacted for more then one
occasion; and the information obtained to find out if there has been any in their taste demand or they want any special
quality, color, size, packing in the product.
a) Preparation of questionnaire
b) Presetting of questionnaire
c) Planning of the sample
(6) Follow-up the study: - The researchers, in the last stage, should follow up this study to find if his recommendation
are being implemented and if not, why
“Advertising is a paid form of non-personal presentation and promotion of ideas, goods or services by an
identified sponsor.”
1. RESEARCH PROBLEM
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Seek the general perception of consumer towards Metro Metal Industries
To know the consumer psyche and their behavior towards Metro Metal Industries
To know the preference of Metro Metal Industries with comparison to other competitive brands.
3. Information requirement
• First, I had to know about all the competitors present in the furniture
Segment (Reputed and well established brands as well as Local brands).
• Before going for the survey I had to know the comparative stile and
Prices of all the competitors existing in the market.
• As furniture is different product, the main information needed is the various types of furniture’s available in the
market, their calorific value and various other stile. They can be termed as :
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• As Metro metal advertisements are mainly done through hoardings but on News pepar the advertisement
Despite the difficulty of establishing an entirely satisfactory classification system, it is helpful to classify marketing
research on the basis of the fundamental objectives of the research. Consideration of the different types, their
applicability, their strengths, and their weakness will help the student to select the type best suited to a specific
problem.
Conclusive studies attempts to determine the frequency with which something occurs or the relationship between two
phenomenons. Usually conclusive studies assume certain under underlying characteristics of the market or have
some precise statement of research questions/hypothesis.
If one wants to know what type of dentifrice people use, what they think of, television commercials, or why they buy
particular brands of cars, the natural procedure is to ask them. Thus, the questionnaire method has come to be the
more widely used of the two data collection method. Many consumers are now familiar with the telephone caller who
greets them with “We are making a survey”, and then proceeds to ask a series of questions. Some interviews are
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conducted in person, others by telephone, and others by mail. Each of these has its special advantages and
disadvantages and limitations. The questionnaire method in general, however, has a number of pervasive advantages
and disadvantages. Discussion of particular variations will be more meaningful if these characteristics of the general
methods are brought out first.
A questionnaire consists of list of questions to be asked from the respondents and the space provided to record the
answer / responses. Questionnaire can be used for the personal interviews, focus groups, mails and telephonic
interviews. The choice among these alternatives is largely determined by the type of information to be obtained and
by the type of respondents from whom it is to be obtained.
The common factor in all varieties of the questionnaire method is this reliance on verbal responses to question,
written or oral.
Questionnaire in the project consists of:
Questions of this type offer the respondents an alternative to choose the right answer among others. It is faster, time
saving and less biased. It also simplifies the tabulating process.
In this type respondents are free to answer in their own words and express the ideas they think are relevant, such
questions are good as first questions or opening questions. They introduce the subject and obtain general reaction.
DICTHOMUS:
These are the questions which are Boolean in nature. These answers are straightforward and respondents have to
answer them in a straight way. That means the answer can only be either ‘Yes” or ‘No’.
Sample design is a definite plan of obtaining some items from the whole population. The sample design used in this
project is two state sampling i.e. Cluster and convenience. In the probability sampling methods, each items in the
sample is chosen one at a time from a complete list of universe elements. In marketing research practice, it will
sometimes be more expedient to select clusters or groups of universe elements, rather than to choose sample items
individually.
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Sampling methods in which universe elements are chosen in groups ---- rather than individually -- are called cluster-
sampling methods. They are widely used in the sampling of human populations. When no complete universe listing
exists, a type of sampling is called area sampling may be the only practically feasible form of probability sampling.
The non structured techniques for attitude measurement are primarily of value in exploratory studies, where the
researcher is looking for the salient attributes of given products and the important factors surrounding purchase
decisions as seen by the consumer. Structured techniques can provide a more objective measurement system, one
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which is more comparable to a scale or a yardstick. The term scaling has been applied to the efforts to measure
attitudes objectively, and a number of useful scales have been developed.
SAMPLING METHODS
Sample design is a definite plan of obtaining some items from the whole population. The sample design used in this
project is two state sampling i.e. cluster sampling and convenience sampling. The whole city was divided into some
geographical areas and I have chosen Memnagar, Ashram road, Sattelite, Bopal, Bodekdev, Vastrapur, Navrangpura,
Usmanpura, Maninagar and Narayanpura. The total sample size was 200.
CLUSTER SAMPLING
Here the whole area is divided into some geographical area and a definite number of consumers were to be surveyed.
CONVINIENCE SAMPLING
This type of sampling is chosen purely on the basis of convenience and according to convenience.I visited Education
Institute, Hospital, Offices, Industries, Choching classes, Superstores, Theatres.
SAM PLI NG
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Chance of getting selected)
• The help of questionnaires conducted direct interviews, in order to get accurate information.
• In order to get correct information I had to approach consumers ranging from costumer requierment.
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• I visited as many respondents as I can and asked them their real likings about any furniture and also got an
idea, How a Furniture should be?
• It is really a Herculean task to understand Consumer Behaviour, as the definition suggest, “Consumer
behaviour is a physical activity as well as decision process individual engaged in when evaluating, acquiring,
using and disposing goods and services”.
In order to collect accurate information I visited to Education Institute, Hospital, Offices, Industries, Choching
classes, Superstores, Theatres.
Each and every question was filled personally by the respondents and checked properly.
• People were not willing to answer, when they were contacted between 1.00 pm to 5.00 pm, the time when
most of the people take rest during the scorching heat.
Qu est ioner s
Customer Survey Questioner
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Name: _________________________________________
Address: _________________________________________Mob. No: _____________
Sign
Limited time available for interviewing the respondents. As a result of this it was not possible to gather full
information about the respondents.
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Give answers under the influence of their parents or elders.
Sometimes the problem which I face is language problem for which I have to make them understand.
If the respondents answer does not falls between amongst the options given then it will turn up to be a biased
answer.
MY F IND INGS
During the survey it was found that still there are 40% people who have not using metro metal furniture
Lake of Awareness in consumers. Many people are not know about Metor metal furniture specially institute
and Hospital.
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As I found that the main product of Educational furniture is and company firstly wants to capture maximum
market in Furniture market which is approx. 66%, after it METRO is concentrating upon HOSPITAL &
INDUSTRIES FURNITURE which has market of approx. 88%, so it is not concentrating upon FURNITURE
When I interviewed people then many of the people can not recall METRO METAL INDUSTRIES
advertisement. It shows Lake of Advertisement or advertisement is not timely given or advertisement is not
given on right time.
In its advertisement is not using any brand ambassador which attracts all EDUCATIONAL group people like
STILISH FURNITURE.
There is Lake of Sales Promotional Activities i.e. free tattoo, extra weight, toys, quiz contest etc.
I find the main thing is that “METRO” brand name has very good image in consumer’s mind and they consider
it as STANDURD & Good Product.
SUGGES TI ONS
In order to maintain and increase the sales in the city of AURNGABAD, the following recommendations
regarding METRO METAL INDUSTRIES; particularly regarding advertisement, distribution, promotional
policies, etc, are hereby suggested:
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First and foremost METRO should take proper action in order to improve service, because although being on
a top slot in EDUCATIONAL FURNITURE and METAL supplies it does not get the sales in FURNITURE,
which it should get.
METRO should give local advertisements apart from the advertisements given at the national level. Local
advertisement must mention the exclusive METRO shops of the city.
Try and change the perception of the people through word of mouth about METRO in advertisements,
because they are the best source to reach EDUCATIONAL INSTITUTE and HOSPITAL FURNITURE.
Company should launch FURNITURE in new attractive packing to change image of METRO METAL in
consumers mind.
Advertisement can be done with the help of NEWS PEPAR that attracts EDUCATIONAL INSTITUTE and
HOSPITAL because FURNITURE is consumed largely in this segment.
CONC LUSI ON
As we know that METRO METAL is small scale organization and market leader in FURNITURE products.
It has maximum market share in Educational and Hospital furniture, which are its main/core products. As we know
Metal is a co-operative organization but furniture industry is a profitable industry we can’t ignore it. With the help of
research, company can find out its week points in product and can increase its market share through rectify mistakes.
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People have believed in METRO METAL’s product and they will accept its furniture also if effective actions were
taken.
Metro must come up with new promotional activities such that people become aware about Metro metal like
educational, official, hospital and industrial furniture.
Quality is the dominating aspect which influences consumer to purchase Metro product, but prompt
availability of other furniture and aggressive promotional activities by others influences the consumer towards
them and also leads to increase sales.
People are mostly satisfied with the overall quality of METRO METAL , but for the existence in the local
market METRO must use aggressive selling techniques
IBL IO GRAPHY
1. www.metrometal.co.in
2. www.goggle.com
3. www.rediff.com
4. www.marketresearch.com
5. www.nsic.com
6. Research Methodology. ( Harper W.Boyd, C. R. Kothari )
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7. Study Book.
8. Local Area market.
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