One time set up

Master Set up

Please add all the Sales staff name in the master (Sheet: Sa

Monthly Cycle
New File for the month

Please make new file in the beginning of the month for each

New File for the month

In many columns there are Drop downs. Please use them ins
Delivery date , month , Model ,Staff name , Calling date

Coulmns to be filled

Columns which are to be filled individually : Customer name ,

Heading on top

Precaution

It is Linked excel Sheet. Do not add or delete any row or colu

disturbed

n the master (Sheet: Sales Feedabck ,Column: AC).

of the month for each Outlet(showroom and branch).

s. Please use them instead of writing in that cell.

ame , Calling date

Customer name , Mobile No, Date of birth &

any row or column. As all the formulas will get

Dlr Code : 140.7

Dlr Name :

Month :

Sreenidhi Motors Pvt Ltd

Outlet : Showroom

S.No Delivery date Customer Name

Dec

CRM name :

P.S.R.Sravanthi

Location of Outlet :

Contact No

Date of
Birth(DD/MM/YY)

Vijayawada

Model

Calling date

2nd

P. Vasanth Kumar

9666019252

R 15

5th

12th

B. V. V. Pavan Kumar

9441833184

Fz s

14th

12th

N. Avinash

8970140140

R 15

14th

19th

T.Santosh Kumar

9490481928

fazer

23rd

5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44

45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96

97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148

149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200

201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252

253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301

Mean
Staff name

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Scale

Staff name

Excellent

Good

Average

Bad

Worst

F2 (Staff F3 (Test
F4 (Bike
F6
F1 (Reception
F5 (Staff
Knowledg
Ride
delivery on
(Recomme
& Greeting)
Courtesy)
e)
exp.)
time)
ndation)

Mean

Gani

4.17

Ashok

4.83

Venkata Siva

5.00

Gani

5.00
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

Ashok

5.00

4.75

4.75

4.75

4.75

4.50

4.80

5.00

5.00

5.00

5.00

5.00

4.00

5.00

Gowtham

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Vijay

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Ravi Kumar

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

5.00

5.00

5.00

5.00

5.00

5.00

5.00

Siva

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Prasanna Latha

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Venkata Siva

Gani

5.00

4.50

4.50

4.50

4.50

4.50

4.60

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Date

Month

1st

Jan

2nd

Feb

3rd

Mar

4th

Apr

5th

May

6th

Jun

7th

Jul

8th

Aug

9th

Sep

10th

Oct

11th

Nov

12th

Dec

13th
14th
15th
16th
17th
18th
19th
20th
21st
22nd
23rd
24th
25th
26th
27th
28th
29th
30th
31st

14
15
16
17
18
19
20
21
22
23
24
25

26
27
28
29
30
31

Oct

Nov

Dec

5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

Showroom
Branch

Date
Model

S.No

Staff Name

R15 Ver 2.0

Ashok

1st

R15

Gowtham

2nd

Fazer

Vijay

3rd

FZ-S

Ravi Kumar

4th

FZ16

Abhinay

5th

SZ-R

Venkata Siva

6th

SZ-X

Siva

7th

SZ

Prasanna Latha

8th

SS-125

Gani

9th

YBR125

10

10th

YBR 110

11

11th

Crux

12

12th

Ray

13

13th

Rayz

14

14th

15

15th

16

16th

17th

18th

19th

20th

21st

22nd

23rd

24th

25th

26th

27th

28th

29th

30th

31st

Total

Fazer

SRK

FZ-S

Salman

FZ16

Sree

SZ-R

arun

SZ-X

mohan

SZ

suhaan

SS-125
YBR125
YBR 110
Crux
Others

Recommendation Rate of
the dealership

Mean
1st

#DIV/0!

1st

#DIV/0!

2nd

4.17

2nd

3rd

#DIV/0!

3rd

#DIV/0!

4th

#DIV/0!

4th

#DIV/0!

5th

#DIV/0!

5th

#DIV/0!

6th

#DIV/0!

6th

#DIV/0!

7th

#DIV/0!

7th

#DIV/0!

8th

#DIV/0!

8th

#DIV/0!

9th

#DIV/0!

9th

#DIV/0!

10th

#DIV/0!

10th

#DIV/0!

11th

#DIV/0!

11th

#DIV/0!

12th

4.92

12th

4.5

13th

#DIV/0!

13th

#DIV/0!

14th

#DIV/0!

14th

#DIV/0!

15th

#DIV/0!

15th

#DIV/0!

16th

#DIV/0!

16th

#DIV/0!

17th

#DIV/0!

17th

#DIV/0!

18th

#DIV/0!

18th

#DIV/0!

19th

5.00

19th

20th

#DIV/0!

20th

#DIV/0!

21st

#DIV/0!

21st

#DIV/0!

22nd

#DIV/0!

22nd

#DIV/0!

23rd

#DIV/0!

23rd

#DIV/0!

24th

#DIV/0!

24th

#DIV/0!

25th

#DIV/0!

25th

#DIV/0!

26th

#DIV/0!

26th

#DIV/0!

27th

#DIV/0!

27th

#DIV/0!

28th

#DIV/0!

28th

#DIV/0!

29th

#DIV/0!

29th

#DIV/0!

30th

#DIV/0!

30th

#DIV/0!

31st

#DIV/0!

31st

#DIV/0!

Total

#DIV/0!

Total

#DIV/0!

Dlr Code :

140.7

Dlr Name :

Sreenidhi Motors Pvt Ltd

Outlet :

Month :

Showroom

Dec

CRM name :

P.S.R.Sravanthi

Location of Outlet :

Vijayawada

Daily Delivery Trend (Daily & Accumulated)

20
18
16
14
12
10
8
6
4
2
0

Factor 1 (reception &

6.00 5.00
5.00
5.00
4.00
3.00
2.00
1.00
0.00
0.00
0.00 0.00
0.00

5
4
3

Ashok
Gowtham
Vijay
Ravi Kumar
Venkata Siva

2
1
1

9 11 13 15 17 19 21 23 25 27 29 31

Factor 3 (Test Ride Experience)

6.00

5.00

5.00

5.00

Factor 4 (Bike delivery on

6.00

4.50

4.00

4.00

3.00

3.00

2.00

2.00

1.00

5.00

5.00

5.00

0.000.000.00 0.000.00 0.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00

0.00

1.00

0.000.000.00

0.000.00

0.00

Factor 6 (Recommendation Rate of Dealership)

6
5
4

5
4.5
4

Staff Wise CSI Score

6.00
5.00

5.00
4.00

3
2

3.00
2.00

5.00

2
1

2.00
0

0 0 0 0 0 0 0 0 0

0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0

1.00

0.000.000.00

0.000.00

0.00

Daily CSI Trend

4.92

5.00
4.17

4.00
3.00
2.00
1.00
0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

1st

3rd

0.00 0.00 0.00 0.00

0.00
5th

7th

9th

11th

13th

15th

Factor 1 (reception & Greeting)

5.00

5.00

Factor 2 (Staff Knowledge)

6.00

5.00

5.00

5.00

4.50

4.00
3.00
2.00
Ravi Kumar
Venkata Siva
Siva
Prasanna Latha
Gani
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0.00 0.00
0.00 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

1.00

0.000.000.00

0.000.00

Factor 4 (Bike delivery on time)

Factor 5 (Staff courtesy)

6.00

4.50

0.000.000.000.000.000.000.00

0.00

5.00

5.00

5.00

4.50

4.00
3.00
2.00
0.000.00

0.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00

1.00
0.00

Staff Wise CSI Score

4.60

0.000.000.00 0.000.00 0.000.000.000.000.000.000.000.00

0.000.00

0.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00

Daily CSI Trend

Analysis / Comments :-

5.00

0.00 0.00 0.00

15th

17th

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0

19th

21st

23rd

25th

27th

29th

31st

aff Knowledge)

0.000.000.000.000.000.000.000.000.000.000.000.000.00

actor 5 (Staff courtesy)

0.000.000.000.000.000.000.000.000.000.000.000.00

Compatibility Report for CSI data format - Sales.xls

Run on 12/3/2012 11:22
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Significant loss of functionality
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Excel. When recalculated in earlier versions, these functions will return a
#NAME? error instead of their current results.

# of occurrences
218

'Sales
feedback'!AK7:AK
37
'Sales
feedback'!AM7:AM
37
'Sales
feedback'!I309:N3
34

Minor loss of fidelity

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