JASON W.

HALVERSON
Superior results through proven practices, innovation, and teamwork Lancaster, California 93536 halversonjw@gmail.com (661) 305-8846 SUMMARY OF QUALIFICATIONS Analytic and performance-driven professional with demonstrated process improvement skills Vast management, data analysis, and customer service experience within multiple industries Dedicated operations and team manager of 100+ associates and 50,000+ customer accounts Advanced in MS Office, SharePoint, Data Trend Analysis, Pivot Tables, V Look-Up, 100WPM

PROFESSIONAL EXPERIENCE Assistant Vice President, Case Management Team Manager II Bank of America Corporation 2011 to 2013 Lancaster, CA Manages 100+ customer-facing employees supporting over 50,000 mortgage accounts Completes detailed performance audits to reduce risk, and drive high Customer Satisfaction Performs data trend analysis, tracks compliance, and designs reporting routines for multiple sites Travels to locations in CA, TX and PA to lead site-level training for associates and management Creates and maintains SharePoint and performance tracking systems for CA, TX and PA sites Represents FHA Segment at semi-monthly inter-departmental executive round table meetings

Case Management Proficiency Coach Bank of America Corporation 2011 to 2011 Lancaster, CA Develops proficiency of 30-40 associates by providing individual coaching and group training Monitors compliance with segment directives, quality monitoring standards and site procedures Leads a team of Subject Matter Experts to train full departments at new sites across the US Increased associate production by creating automated Financial Document Audits systems

Mortgage Servicing OJT Training Manager Bank of America Corporation 2010 to 2011 Lancaster, CA Manages and trains 20+ newly hired associates from classroom training to live account servicing Collaborates with team leads across department to design and implement new training material Facilitates group and personal training, weekly employee evaluations, and performance audits Streamlined associate record keeping by creating automated associate record systems

Parcel Distribution Coordinator United States Postal Service 2007 to 2009 Los Angeles County, CA Coordinates parcel and letter distribution for cities of Lancaster, Palmdale, Boron and Tehachapi Audits delivery routes from parcel receipt to distribution to identify and address production gaps Maintains advanced comprehension of government regulations and monitors site compliance Increased site efficiency, and achieved fastest residential and commercial completion times

Data Support Technician Countrywide Financial Corporation 2003 to 2006 Lancaster, CA Supports data entry and analysis requirements for multiple mortgage servicing departments Gathers and analyzes statistical data to assist customers resolve tax related delinquency risk Supervises and facilitates electronic payment processing and payment drop box collection Coordinates preparation and distribution of time sensitive customer financial documents

EDUCATION AND TRAINING Customer Treatment Skills for Managers Bank of America Corporation 2011, 2012, 2013 HUD Mortgage Servicing Standards Federal Housing Administration 2011, 2012 Coaching Methods for Managers Bank of America Corporation 2011, 2012 Microsoft Office Excel Specialist Microsoft Corporation 2011 High School Diploma Lancaster High School 2003