M750 Service Manual

Xerox DocuPrint M750/M760 Printer Service Manual
701PXXXXX May, 2000
This Service Manual contains information that applies to the DocuPrint M750/M760 Inkjet Printer.
Copyright 2000 by Xerox Corporation. All rights reserved. Xerox , The Document Company, the stylized X logo, and all Xerox product names and number names are trademarks of XEROX CORPORATION. Other company trademarks also acknowledged.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
NOTICE
All service documentation is supplied to Xerox external customers for informational purposes only and is intended for use by certified, product trained, service personal only. Xerox does not warrant or represent that such documentation is complete, nor does Xerox represent or warrant that it will notify or provide to such Customer any future changes to this documentation. Customers service of equipment, or modules, components, or parts of such equipment may void any otherwise applicable Xerox warranties. If the Customer services such equipment, modules, components, or parts thereof, the Customer releases Xerox from any and all liability for the Customers action, and the Customer agrees to indemnify, defend, and hold Xerox harmless from an7 third-party claims which arise directly or indirectly from such service. While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox arising out of any inaccuracies or omissions.
Prepared by: Xerox Corporation Global Knowledge & Language Services 780 Salt Road Webster, NY 14580 Prepared for: Network Products Business Unit Xerox Corporation 800 Phillips Road Webster, New York 14580
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This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not Installed and used in accordance with the instruction documentation may cause harmful interference, in which case the user will he required to correct the Interference at his own expense. If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user may find the Federal Communications Commission helpful:
(OHFWURVWDWLF 'LVFKDUJH This caution indicates that there are components that are sensitive to damage caused by electrostatic discharge .
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This booklet is available from the U.S. Government Printing Office, Washington, D.C., 20402
Front Matter
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DocuPrint M750/M760
7$%/( 2) &217(176 TITLE PAGE INTRODUCTION............................................iv ABBREVIATIONS...........................................iv ORGANIZATION .............................................v Revision Control Chart ...................................vi 6HUYLFH &DOO 3URFHGXUHV Section Contents .................................. 1-1 7URXEOHVKRRWLQJ Section Contents .................................. 2-1 ,PDJH 4XDOLW\ 5$3V Section Contents .................................. 3-1 5HSDLU $GMXVWPHQW 3URFHGXUHV Section Contents .................................. 4-1 3DUWV /LVW Section Contents .................................. 5-1 *HQHUDO 3URFHGXUHV Section Contents .................................. 6-1 :LULQJ 'DWD Section Contents .................................. 7-1
,1752'8&7,21 The DocuPrint M750/M760 Service Manual is the primary document used for repairing and maintaining the M750/M760 Inkjet Printer. This manual contains Service Call Procedures, Diagnostic Procedures, General Information, Repair Analysis Procedures, Image Quality Analysis Procedures, Wiring Data and Parts Lists that will enable the Service Representative to repair M750/M760 failures. $%%5(9,$7,216 EOF ESD ILS LED POST RAM ROM SIMM VAC VDC End of Forms Electrostatic Discharge Ink Level Sensor Light-Emitting Diode Power-On Self Test Random Access Memory Read Only Memory Single In-line Memory Module Volts alternating current Volts direct current
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Front Matter
2UJDQL]DWLRQ
This manual is divided into seven sections. The title and description of each section of the manual is as follows: 6HFWLRQ 6(59,&( &$// 352&('85(6 This section is used to identify a suspected problem. It contains Call Flow, Initial Actions, Corrective Actions, and Final Actions. This part of the service manual should always be used to start the service call. 6HFWLRQ 7528%/(6+227,1* This section contains the procedures necessary to repair failures in the printer. This section also contains the procedures necessary to troubleshoot image quality problems. 6HFWLRQ ,0$*( 48$/,7< 5$3V This section contains Image Quality RAPs for the DocuPrint M750/M760 printer.
6HFWLRQ 5(3$,5 352&('85(6 This section contains the instructions for removal, replacement, and adjustment of the spared parts. 6HFWLRQ 3$576 /,676 This section contains illustrations of disassembled subsystems and a listing of the spared parts. Part names are listed in this section of the manual even if the part itself is not spared. All the parts that are spared will have the part number listed. Parts that are not spared will not have a number listed. 6HFWLRQ *(1(5$/ 352&('85(6 This section contains diagnostic routines, features/options availability, printer setup procedures, and a listing of tools, supplies, and accessories. 6HFWLRQ :,5,1* '$7$ This section contains illustrations of the plug/jack locations and the routing of power and signal cables.
Front Matter
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DocuPrint M750/M760
5HYLVLRQ &RQWURO &KDUW

Product DocuPrint M750/M760 Manual Title DocuPrint M750/M760 Service Manual Part Number 701PXXXXX
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Front Matter
Section 1 Service Call Procedures

1.1 Call Flow Diagram ......................................................................... 1-2 1.2 Initial Actions ................................................................................ 1-4 1.3 Corrective Actions ........................................................................ 1-5 1.4 Final Actions ................................................................................. 1-5 1.5 Maintenance Approach ................................................................. 1-5
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Service Call Procedures
1.1 Call Flow Diagram

The basic troubleshooting steps are outlined in the Call Flow Diagram. All service calls begin with Initial Actions and end with Final Actions.
Initial Actions
Corrective Actions
Parts List
Troubleshooting
Repair Procedures
Wiring Data
General Procedures
Final Actions Image Quality
Correct Any Secondary Problems
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DocuPrint M750/M760
Printer Maintenance
Introduction
When the printer is being serviced, the following maintenance procedure should be performed.
Procedure
Clean the following parts every time the printer is serviced: Description Cover Procedure Clean using a Lint Free Tissue 35P2163 (USCO/ACO) or 600S4372 (RXL) and water. Clean using a Lint Free Tissue 35P2163 (USCO/ACO) or 600S4372 (RXL) and water. Clean using a Lint Free Tissue 35P2163 (USCO/ACO) or 600S4372 (RXL) and water. Clean using a Lint Free Tissue 35P2163 (USCO/ACO) or 600S4372 (RXL) and water.
Paper Feed roller
Paper Feed Pinch rollers and Paper Feed Guide
Maintenance Station
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1.2 Initial Actions

1. Verify the problem. 2. Check that the printer paper path is clear of foreign matter such as staples, paper clips, and paper scraps. 3. After you have identified the problem symptom, check the following items: The printer is connected to a wall power outlet, and the outlet is supplying the correct voltage. The printer power cord is not frayed or broken. The printer is correctly grounded. The printer is in an appropriate operating environment, with no extremes of heat or humidity. The printer is on a level and stable surface.
Initial Actions
1. VERIFY AND CLASSIFY THE PROBLEM. 2. REPAIR THE PROBLEM.
STATUS INDICATOR LED indicator shows error condition Go to 2.1.2 Error Indicator Table POST error indication Go to 2.2.1 POST Error Table
PRINT QUALITY IMAGE QUALITY PROBLEMS Go to IQ 1 Image Defect Entry RAP in Section 3
OTHER FAULTS DEAD MACHINE Go to 2.2.2 Power Problems ALL OTHER PROBLEMS Go to 2.1 Getting Started
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1.3 Corrective Actions

1. If the printer has an obvious failure or fault, you can go directly to the appropriate Repair Procedures in Section 4 or Troubleshooting in Section 2 and begin corrective action. 2. If the fault is related to Image Quality, go directly to Section 3 to correct the problem. 3. After all corrective actions have been made, perform Final Actions.
1.4 Final Actions

1. Run Test Prints to evaluate print quality. 2. Refer to 2.2.7 Print Quality Problems and correct any print quality defects. 3. Correct any secondary problems (return to Corrective Actions, if necessary). 4. Reinstall the machine covers. 5. Clean the machine. 6. Verify printer operation with the printer connected to a host computer.
1.5 Maintenance Approach

The diagnostic information in this manual leads you to the correct replaceable unit or part. Use the error indicator charts, symptom index, service checks, and diagnostic aids to determine the symptom and repair the failure.
The user is directed, in the Printer Control program, to perform the head to head and bi-directional alignment adjustments after replacing a print cartridge.
After you complete the repair, perform tests as needed to verify the repair.
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DocuPrint M750/M760
SECTION 2 Troubleshooting
2.1 Getting Started ..............................................................................2-3 2.1.1 Control Panel LED Indications ...............................................2-3 2.1.2 Error Indicator Table...............................................................2-3 2.1.3 Power On Self Test ................................................................2-4 2.1.4 Printer Tests...........................................................................2-4 2.1.5 Printer Operation and Evaluation...........................................2-4 2.2 Symptom Tables ...........................................................................2-5 2.2.1 POST Symptoms....................................................................2-5 2.2.2 Power Problems .....................................................................2-5 2.2.3 Control Panel Problems..........................................................2-5 2.2.4 Carriage Problems .................................................................2-6 2.2.5 Paper Feed Problems ............................................................2-6 2.2.6 Ink Level Sensing Problems ...................................................2-6 2.2.7 Print Quality Problems............................................................2-7 2.2.8 Communications/Data Transfer Problems ..............................2-7 2.3 Service Checks .............................................................................2-8 2.3.1 Power Service Check .............................................................2-8 2.3.2 Control Panel Service Check................................................2-11 2.3.3 Carriage Service Check........................................................2-11 2.3.4 Encoder Service Check ........................................................2-12 2.3.5 Paper Feed Service Check...................................................2-12 2.3.6 Ink Level Sensing Check ......................................................2-12 2.3.7 Pump Assembly/Maintenance Station Service Check ..........2-13 2.3.8 Communications/Data Transmission Check .........................2-13
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Troubleshooting
Troubleshooting
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DocuPrint M750/M760
2.1 Getting Started

To check the basic printer functions, print a Test Print. Observe printer behavior during the tests to enable fault isolation. In most cases, the printer will not have a print head installed when the printer is returned for service. In this case, Section 3 Image Quality May not apply.
2.1.1 Control Panel LED Indications

Error indications are displayed by the LED indicator on the control panel. If your printer displays an error indication during operation, refer to 2.1.2 Error Indicator Table and take the necessary action.
2.1.2 Error Indicator Table

Observing the 3 LED indicators will provide a visual indication of the printer status. Refer to the Error Indicator table below to determine the printer status as indicated by the LED operation. Status LED 2 (Paper) Off Symptom LED 3 (Power) On Action
LED 1 (Ink) Off Blinking Fast On
Printer is idle. Wrong Print Head or no Print Head. Printer error condition - low ink.
Refer to 2.2.2 Power Problems. Check/replace print head. Replace Print head Cartridge (Refer to Section 4).
Blinking Fast
One of following errors: a. Out of paper b. Paper jam a. Add paper. b. Refer to 2.3.5 Paper Feed Service Check. Replace ink cartridge(s). a. Install new print head cartridge. b. Install proper cartridge. c. Refer to 2.3.3 Carriage Service Check. d. Refer to 2.1.3 Power On Self Test. Replace IOT Control PWB.
On Blinking Fast
One or more of the ink cartridges is low. a. Out of ink or wrong print head cartridge. b. Wrong cartridge. c. Scan error (visual movement of carriage during print. d. System error. Blinking Fast Blinking Fast Scan Carriage out of position, Home Sensor flag not found, ROM checksum error, RAM read/write error, NvRam read/write error, or IOT Control PWB error.
Blinking Fast
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Troubleshooting
2.1.3 Power On Self Test

The printer performs a software-controlled Power On Self Test (POST) when power is initially applied. Unplug and then reconnect the power cord. This will initiate the POST routine. If the printer resets and is operational, the problem was one that was temporary. If the problem still exists, the 3 LED indicators will provide a visual indication of the printer status. Refer to 2.2.1 POST Symptoms and take the necessary action.
2.1.4 Printer Tests

The POST test cannot determine problems that may be encountered during printing or situations where ink cartridge maintenance is required. To check these functions, the printer should be tested by running an internal and external print test. a. Internal Print Test. Running a Print Test will demonstrate the operational status of the printer. Run a print test (refer to Section 6, Print Head Test) to verify printer operation, print cartridge alignment and printer setup information. b. External File Print. To verify that the printer can print from an external source, a file should be sent from a host computer. This will check that the associated cabling is functioning properly as well as ensuring that the handshaking between the printer and the host computer is correct. To do this, connect the computer to a host computer with the appropriate printer drivers installed. Then send a print job from the host computer to the printer.
2.1.5 Printer Operation and Evaluation

Evaluate the results of these tests to determine whether the printer is operating properly and, if not, which printer functions are not operating correctly. Refer to 2.2 Symptom Tables based on the observed problems.
Troubleshooting
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2.2 Symptom Tables

The symptom tables provide guidance in troubleshooting the printer, based on the results of running a test print or on overall visual operating performance of the printer during a file print from an external computer.
2.2.1 POST Symptoms

To reinitiate the POST routine, press and hold the Resume button. If the test print runs successfully, the error was temporary. If the error remains, unplug and reconnect the power cord to run the test again.
If the POST test fails, the LED indicators blink or light to indicate the nature of the failure. Refer to
2.1.2 Error Indicator Table for error indications. Take the action indicated. If the error condition still exists, Refer to Section 4, Replace the IOT Control PWB.
2.2.2 Power Problems

Symptom Printer not powered up. Printer does not respond. Go to 2.3.1 Power Service Check. Action
2.2.3 Control Panel Problems

Symptom Printer LEDs do not: Light Turn OFF Buttons are inoperative. Both buttons and LED indicators are inoperative. Go to 2.3.2 Control Panel Service Check. Action
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Troubleshooting
2.2.4 Carriage Problems

Symptom No carriage movement. Slow carriage movement. Carriage stops. Carriage strikes the side of machine and motor continues to run. For all symptoms listed, go to 2.3.3 Carriage Service Check. Action
2.2.5 Paper Feed Problems

Symptom Paper fails to stop at first print line. Fails to pick up the paper Picks up more than one sheet Picks up paper, but fails to feed Paper jams Paper fails to exit Noisy paper feed Paper skews Go to 2.3.5 Paper Feed Service Check. Action
2.2.6 Ink Level Sensing Problems

Symptom Low ink is not sensed. Low ink is sensed all the time. Out of Ink is sensed all the time. Go to 2.3.6 Ink Level Sensing Check. Action
Troubleshooting
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2.2.7 Print Quality Problems

Symptom Printout incomplete. Irregular spots or unwanted lines For all symptoms, Refer to Section 3, Image Quality RAPs. Unwanted or irregular dots. Missing color in printout. Action
2.2.8 Communications/Data Transfer Problems

Symptom Printer not communicating with host computer. Action Go to 2.3.8 Communications/Data Transmission Service Check.
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Troubleshooting
2.3 Service Checks 2.3.1 Power Service Check

Disconnect the power cord. Remove paper from printer prior to performing the power service check. Observe all necessary ESD precautions when removing and handling the IOT Control PWB, Interface PWB, Power Supply PS1 PWB, or any other electronic boards or assemblies. Refer to 7.1 Electrical Connections for component locations. Table 2.3.1 Power Service Check Item
1
Part Power Line Cord Power Supply
Action Check the power line cord for damage. Check the continuity of the line cord and replace if necessary. 1. Remove the ac power plug from the printer. 2. Disconnect the power supply cable from IOT Control PWB connector CN1. 3. Connect the ac power plug to the printer. 4. Check for correct voltages at power supply connector as follows: J1-5 and 6: +5 VDC J1-1 and 2: +43 VDC 5. If any voltage is incorrect, replace the Power Supply PS1 PWB (PL 1.1).
IOT Control PWB
1. Remove the Interface PWB (PL 1.2). 2. Disconnect all cables (except the power cable at CN1) from the IOT Control PWB. 3. Connect the ac power plug to the printer. 4. Check for correct voltages on the IOT Control PWB. CN2-5: +5 VDC CN2-17: +43 VDC 5. If either voltage is incorrect, replace the IOT Control PWB (PL 1.2).
Carriage Motor MOT1
1. Disconnect the ac power plug from the printer 2. Connect the Carriage Motor MOT1 to IOT Control PWB connector CN4. 3. Connect the ac power plug to the printer. 4. Check for correct voltages on the IOT Control PWB. CN2-5: +5 VDC CN2-17: +43 VDC
Troubleshooting
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DocuPrint M750/M760
Table 2.3.1 Power Service Check 5. If either voltage is incorrect, replace the Carriage Motor MOT1 (PL 1.3).
5
Advance Motor
1. Disconnect the ac power plug from the printer 2. Connect the Advance Motor to IOT IOT Control PWB connector CN5. 3. Connect the ac power plug to the printer. 4. Check for correct voltages on the IOT IOT Control PWB. CN2-5: +5 VDC CN2-17: +43 VDC 5. If either voltage is incorrect, replace the Advance Motor (PL 1.6).
Maintenance Motor
1. Disconnect the ac power plug from the printer 2. Connect the Maintenance Motor to IOT IOT Control PWB connector CN6. 3. Connect the ac power plug to the printer. 4. Check for correct voltages on the IOT IOT Control PWB. CN2-5: +5 VDC CN2-17: +43 VDC 5. If either voltage is incorrect, replace the Maintenance Station (PL 1.4).
Maintenance Home Sensor
1. Disconnect the ac power plug from the printer 2. Connect the Maintenance Motor to IOT IOT Control PWB connector CN7. 3. Connect the ac power plug to the printer. 4. Check for correct voltages on the IOT IOT Control PWB. CN2-5: +5 VDC CN2-17: +43 VDC 5. If either voltage is incorrect, replace the Maintenance Home Station (PL 1.4).
Ink Level Sensor/ Brand Sensor
1. Disconnect the ac power plug from the printer 2. Connect the ILS PWB to IOT IOT Control PWB connector CN3. 3. Connect the ac power plug to the printer. 4. Check for correct voltages on the IOT IOT Control PWB. CN2-5: +5 VDC CN2-17: +43 VDC 5. If either voltage is incorrect, replace the ILS PWB (PL 1.3).
Interface PWB
1. Disconnect the ac power plug from the printer 2. Connect the Interface PWB to IOT IOT Control PWB connector CN2 (board-to-board connector). Do not connect any other
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Troubleshooting
Table 2.3.1 Power Service Check connectors to the Interface PWB. NOTE: The print head will move when the ac power plug is connected in the next step. 3. Connect the ac power plug to the printer. 4. Check for +5 VDC on the Interface PWB connector CN5-13. 5. If the voltage is incorrect, replace the Interface PWB (PL 1.2).
10
Black Ink Head
1. Disconnect the ac power plug from the printer 2. Connect the Black Ink Head to Interface PWB connector CN2. 3. Connect the ac power plug to the printer. 4. Check for +5 VDC on the Interface PWB Capacitor C8 (+). 5. If the voltage is incorrect, replace the Carriage (PL 1.4).
11
Color Ink Head
1. Disconnect the ac power plug from the printer 2. Connect the Color Ink Head to Interface PWB connector CN3. 3. Connect the ac power plug to the printer. 4. Check for +5 VDC on the Interface PWB Capacitor C8 (+). 5. If the voltage is incorrect, replace the Carriage (PL 1.4).
12
Front Panel
1. Disconnect the ac power plug from the printer 2. Connect the Front Panel to Interface PWB connector CN4. 3. Connect the ac power plug to the printer. 4. Check for +5 VDC on the Interface PWB Capacitor C8 (+). 5. If the voltage is incorrect, replace the Printer.
Troubleshooting
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DocuPrint M750/M760
2.3.2 Control Panel Service Check

Disconnect and then reconnect the power cord while observing the front panel LEDs. Item
1
Part Button(s) inoperative Panel inoperative
Action Remove main cover and check action of button(s) in cover. If button(s) is OK, replace the Printer. If both the buttons and the LEDs are inoperative, replace the Printer.
2.3.3 Carriage Service Check

Disconnect the power cord. While holding the Control button, reconnect the power cord. A test print page will start printing. Continue to hold the button until the printing starts, then release the button. Observe the printer operation. Item
1
Part Carriage Motor MOT1
Action Check the motor for binds, or loose motor pulley. Disconnect the Carriage Motor MOT1 connector CN4 from the IOT IOT Control PWB. Check resistance between pins 1-2 and 3-4 on the motor cable. (Refer to Section 7.) If the resistance is greater than 20 Ohms, replace the Carriage Motor MOT1 (PL 1.3). Check for motor pins shorted to the motor housing. If you find a pin shorted to the housing, replace the Carriage Motor MOT1 (PL 1.3). If the failure remains, replace the IOT IOT Control PWB (PL 1.2).
IOT IOT Control PWB
Disconnect the Carriage Motor MOT1 connector CN4 from the IOT IOT Control PWB. Check for +43 VDC from pin 1 to ground. Check for +43 VDC from pin 3 to ground. If any voltages are incorrect, replace the IOT IOT Control PWB (PL 1.2). Clean the carriage rod. Note: Lubricate the rod and the carriage rod bearing surface. (Refer to Section 4).
Carriage Guide Rod
Carriage Timing Belt Idler Pulley Parts Carriage Frame
Check for worn, loose or broken parts. Check for obstructions blocking carriage movement.
Print Head Cable
Be sure all connectors are fully seated. Check the cables for damage.
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Troubleshooting
2.3.4 Encoder Service Check

Disconnect and then reconnect the power cord while observing the Front Panel LEDs. Item
1
Part Timing Fence
Action Check the Timing Fence for wear, dirt and grease. Clean as necessary. If worn, replace the Timing Fence (PL 1.3)
Encoder Sensor
Check the encoder sensor. If defective, replace the Printer.
2.3.5 Paper Feed Service Check

Clear any paper in the printer. Disconnect the power cord. While holding the Control button, reconnect the power cord. Continue to hold the button until the test print starts printing, then release the button. A test print page prints out. Item
1
Part Advance Motor
Action Disconnect the Paper Transport Motor connector from the IOT IOT Control PWB connector CN5. Check the motor windings 3-4 and 56 for continuity. If incorrect, replace the Advance Motor (PL 1.6). Check for +43 VDC at pins 1 and 2 of IOT Control PWB connector CN5. If voltage is incorrect, replace the IOT Control PWB (PL 1.2).
IOT IOT Control PWB Drive
2.3.6 Ink Level Sensing Check

Item
1
Part ILS PWB
Action Check that the ILS PWB cable is firmly seated into IOT Control PWB connector CN3. Replace the ILS PWB (PL 1.3).
Troubleshooting
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DocuPrint M750/M760
2.3.7 Pump Assembly/Maintenance Station Service Check

The pump assembly operates when the Advance Motor operates to clean the ink from the ink cartridge nozzles. The maintenance station seals the ink cartridge nozzles when it is not being used to prevent the nozzles from drying Item
1
Part Pump Assembly
Action The pump assembly operates any time the Advance Motor operates. Disconnect the tubing from the maintenance station. Check that the pump is creating a vacuum of 280 mm + 50 mm. Also, check that the pump is exhausting ink into the waste pad. Verify that the tubing is not clogged or pinched. Replace parts as necessary. Check the maintenance station for worn or broken parts. A worn cap can cause the print cartridge nozzles to dry and clog. Check for loose or worn cap. Check cleaning operation as follows: 1. Weigh the print head. 2. Install print head in printer. 3. Clean the print head (refer to Quick Reference Guide for procedure). 4. Remove the print head. 5. Weigh the print head. 6. The difference between the original weight in step 1 and the weight in step 5 must be > 0.26 grams. If not, replace maintenance station (PL 1.4).
Maintenance Station
2.3.8 Communications/Data Transmission Service Check

Ensure that you are using the correct IEEE 1284-B TYPE interface cable or the correct USB cable and that it is not too long (up to 6 feet for a parallel interface cable). Ensure that the printer and the personal computer are connected together correctly and the appropriate print drivers are installed. Send a file to be printed from the host computer.
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Troubleshooting
Troubleshooting
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DocuPrint M750/M760
Section 3 Image Quality

IQ1 Image Defect Entry RAP .............................................................3-2
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Image Quality
IQ1 Image Defect Entry RAP

1. Print the Test Print: a. Load paper into the Paper Tray. b. Press and hold the Paper button until the test print starts, then release the button. c. The printer prints the test print shown in Figure 1. When the test print is complete, the printer initializes and returns to the Ready status. d. If the test print fails to print, unplug the power cord from the rear of the printer and plug it in again. Repeat steps a through c.
2. Refer to the DEFECT Column in Table 1 that best describes the image quality problem. 3. If the problem is with external input only, refer to Section 2 for troubleshooting.
Figure 1. Test Print
Image Quality
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Table 1. Image Quality Defects
Defect
Blank Print Printhead
Cause
Perform the following:
Solution
1. Remove and reinstall the Print Head. 2. Connect the printer to a host computer and perform the Printhead Clean procedure. Repeat up to 5 times as necessary. 3. If the problem still exists, refer to 2.2.7 Print Quality Problems. White horizontal lines and streaks The Printhead nozzles may Perform the following: be blocked. 1. Connect the printer to a host computer and perform the Printhead Clean procedure. Repeat up to 5 times as necessary 2. Make another Test Print. If the print still has lines and streaks repeat the above process up to 5 times. 3. If the problem still exists, replace the Print Head. Print is faint or missing 1. A non-recommended paper is being used or the paper is damp. 2. Defective Cartridge or the ink supply may be nearly empty. 3. The Print Head nozzles may be blocked. 1. Replace the paper with Xerox recommended paper.
2. Replace the Cartridge.
3. Perform the following: a. Connect the printer to a host computer and perform the Printhead Clean procedure. Repeat as necessary. b. Run a Test Print. If the print is still faint, Repeat the process 5 more times. c. If the problem is still not corrected replace the Print Head.
Blurry or jagged vertical lines Print image is clipped or off edge of media
1. Paper
1. Insert different paper.
1. Print off edge of media 2. Document margins may exceed printer margins.
1. Ensure that the Print Driver setup has the correct selection of media size and type. 2. Adjust margins in the application as necessary.
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Image Quality
Image Quality
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DocuPrint M750/M760
Section 4
Repairs
1.0 Covers REP 1.0 Top Cover ...........................................................................................4-3 REP 1.1 U-turn Paper Guide/ Rear Cover ........................................................4-4 REP 1.2 Main Cover .........................................................................................4-5 REP 1.3 Bypass Tray........................................................................................4-6 2.0 Rear Frame REP 2.1 Power Supply (PS1) ...........................................................................4-7 REP 2.2 Control PWB/ Interface PWB..............................................................4-8 3.0 Main Chassis REP 3.1 Carriage Belt.......................................................................................4-9 REP 3.2 Carriage Motor (MOT1) ....................................................................4-10 REP 3.3 Encoder Tape ...................................................................................4-12 REP 3.4 ILS PWB ...........................................................................................4-13 4.0 Carriage Unit REP 4.1 Maintenance Station .........................................................................4-14 5.0 Feed Roller Unit REP 5.1 Feed Roller .......................................................................................4-15 6.0 Main Frame Unit REP 6.1 Waste Pad ........................................................................................4-17 REP 6.2 Paper Transport/Pump Motor (MOT2)..............................................4-18
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Repairs
Table of Contents
Repairs
Table of Contents
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REP 1.0
Top Cover
Parts List on PL 1.1
Removal
1. (Figure 1): Open the top cover and remove it. 2 Push the top cover in a left direction carefully while pushing the right hinge out of the pivot hole
1 Open the top cover
0 100103A-XJ.
Figure 1. Removing the Top Cover
Replacement
1. Position the Top Cover so that the pivot hinges align with the corresponding pivots on the Main Cover. 2. Press behind the Top Cover to engage the pivot hinges with the Main Cover pivots. 3. Close the Top Cover.
5/00 4-3
Repairs
REP 1.0
REP 1.1
U-turn Paper Guide/ Rear Cover
Parts List on PL 1.1, 1.2
Removal
1. (Figure 1): Remove the Printer Cable and the Power Cord. 2. Open the U-turn Paper Guide and remove it. REAR VIEW
2 Open the U-turn Paper Guide and pull it off the hinges to remove it
U-turn Paper Guide
Power Cord
1 Remove the Printer Cable and the Power Cord Printer Cable
0 100101A-XJ.
Figure 1. Removing the Printer Cable, Power Cord and the U-turn Paper Guide
CAUTION Ensure the ribbon cable, attached to the rear cover is not damaged. 3. (Figure 2): Remove the Rear Cover.
NOTE: Remove the knob before reassembly
REAR VIEW 2 Release the tabs on each side of cover by moving the cover in a downward direction
3 Disconnect the ribbon cable before removing the Main cover (REP 1.2)
Ribbon Cable
0 100102A-XJ.
1 Remove the two screws and carefully remove the Rear Cover as described in Step 2
Figure 2. Removing the Rear Cover Repairs 5/00 4-4 Xerox DocuPrint M750/M760
REP 1.1
REP 1.2
Main Cover
Removal
1. (Figure 1): Remove the Main Cover.
Top Cover 1 Open the Top Cover and remove the screws (2) and remove the Main Cover with the Top Cover
Main Cover
Release the Tabs on each side
0 100103A-XJ.
Figure 1. Removing the Main Cover
5/00 4-5
Repairs
REP 1.2
REP 1.3
Bypass Tray
Removal
1. (Figure 1) Remove the Bypass Tray.
Bypass Tray 1 Open the Bypass Tray and carefully pull it off the right hinge first, then disconnect the left hinge and bracket and remove it
0 100101A-XJ.
Figure 1. Removing the Bypass Tray
Repairs
REP 1.3
5/00 4-6
REP 2.1 Power Supply (PS1)

Removal
1. Remove the U-turn Paper Guide and Rear Cover (REP 1.1). 2. Remove the Main Cover (REP 1.2). 3. (Figure 1): Remove the Power Supply (PS1).
1 Disconnect the connectors
Sensor
2 Remove the screws (2) and remove the Power Supply NOTE: Make sure the pawl is outside the sensor during reassembly Pawl
0 100108A-XJ.
Figure 1. Removing Power Supply (PS1)
5/00 4-7
Repairs
REP 2.1
REP 2.2
Control PWB/Interface PWB
Removal
CAUTION Be careful not to touch any electrical connection or component on the PWBs with a magnetic tip screwdriver, which can erase setup programs on the E-proms. 1. Remove the U-turn Paper Guide and Rear Cover (REP 1.1). 2. Remove the Main Cover (REP 1.2). 3. (Figure 1): Remove the Control PWB.
2 Remove the Screws (3) and remove the Control PWB
Screw 1 Remove the Screws (5) and remove the Shield Box R Control PWB Shield Box R
0 100106A-XJ.
Figure 1. Removing the Control PWB
4.
(Figure 2): Remove the Interface PWB.
1 Remove the Screws (2) and remove the Shield Box L Shield Box L Interface PWB
2 Disconnect the connectors, remove the Screw and remove the Interface PWB
Figure 2. Removing the Interface PWB Repairs 5/00 4-8 Xerox DocuPrint M750/M760
REP 2.2
REP 3.1
Carriage Belt
Removal
NOTE: Before removing the carriage belt observe the position of the belt attached to the rear side of the carriage assembly. 1. Remove the U-turn Paper Guide and Rear Cover (REP 1.1). 2. Remove the Main Cover (REP 1.2). 3. (Figure 1): Remove the Carriage Belt.
Right Pulley
1 With the belt on the pulley, push the belt and pulley in the direction shown to relieve the tension and remove the belt off the left pulley. NOTE: Observe the belt is attached to the rear side of the carriage assembly (jammed into a clamp)
Carriage Belt
0 100114A-XJ.
Figure 1. Removing the Carriage Belt
Replacement
4. Press the lower part of the carriage belt into the belt clamp on the rear side of the carriage assembly first. Then mount the belt onto each belt pulley in the reverse order of removal. NOTE: If you need access to the rear side of the carriage unit, go to REP 3.2: step 7.
5/00 4-9
Repairs
REP 3.1
REP 3.2
Carriage Motor (MOT1)
Removal
1. 2. 3. 4. 5. 6. 7. Remove the U-turn Paper Guide and Rear Cover (REP 1.1). Remove the Main Cover (REP 1.2). Remove the Power Supply (PS1) (REP 2.1). Remove the Control PWB and the Shield Box L in front of the Interface PWB. (REP 2.2). Remove the Carriage Belt (REP 3.1). Remove the Encoder Tape (REP 3.3). (Figure 1): Remove the Slide Shaft.
Scribe position Adjust Cam 1 Remove the left shaft spring and bearing. (Align the key on the bearing to the cut-out in the frame) NOTE: If the Left Shaft Spring adjust cam interferes with the bearing removal, scribe its position and rotate the cam out of the way. Shaft Bearing
0 100113A-XJ.
Spring
2 Remove the Adjust Lever and spring, and the right shaft spring and bearing
Adjust Lever
Right Shaft Spring and Bearing 3 Move the slide shaft out of the way to access the screw.
Figure 1. Removing the Slide Shaft
NOTE: The carriage engages the carriage belt, encoder tape and the top rear frame.
(continued)
5/00 4-10
REP 3.2
Carriage Motor (MOT1)
(continued)
8. (Figure 2): Disconnect the ribbon cable to the Carriage Motor (MOT1). 1 Disconnect the Carriage Motor ribbon cable release it from the retainer clips
Carriage Motor
Interface PWB
Retainer clip
0 100118A-XJ.
Figure 2. Disconnecting the Ribbon Cable
9. (Figure 3): Remove the Carriage Motor (MOT1).
1 Remove the hex nuts (4) and remove the Carriage Motor
0 100119A-XJ.
Figure 3. Removing the Carriage Motor (MOT1)
5/00 4-11
Repairs
REP 3.2
REP 3.3
Encoder Tape
Removal
1. Remove the U-turn Paper Guide and Rear Cover (REP 1.1). 2. Remove the Main Cover (REP 1.2). NOTE: Before removing the Encoder Tape observe the position of the tape passing through the sensor slot on the rear side of the carriage assembly 3. (Figure 1): Remove the Encoder Tape.
1 Loosen the fence spring screw and remove the Encoder Tape by unhooking the tape at each end NOTE: The black marker on the tape is positioned to the right side
0 100111A-XJ.
Figure 1. Removing the Encoder Tape
Replacement
4. Ensure the encoder tape is positioned in the sensor slot on the rear side of the carriage unit. NOTE: If you need access to the rear side of the carriage Unit, go to REP 3.2: step 7.
Repairs
REP 3.3
5/00 4-12
REP 3.4
ILS PWB
Removal
1. 2. 3. 4. Remove the U-turn Paper Guide and Rear Cover (REP 1.1). Remove the Main Cover (REP 1.2). Remove the Main Chassis (REP 4.1: Step 3 through 5). (Figure 1): Remove the ILS PWB.
1 Release the tab and remove the ILS Cover
Tab 3 Release the ILS PWB Ribbon Cable from the maintenance station
2 Release the tabs and remove the ILS PWB
Tabs
0 100109A-XJ.
Figure 1. Removing the ILS PWB
5/00 4-13
Repairs
REP 3.4
REP 4.1
Maintenance Station
Removal
1. Remove the Main Chassis (REP 5.1: Steps 1 through 7). 2. (Figure 1): Remove the Maintenance Station.
Screw 1 Remove the screws (3) and remove the Maintenance Station
NOTE: Be careful not to damage the Pawl on the Maintenance Station
Pawl
0 100121A-XJ.
Figure 1 Removing the Maintenance Station
Repairs
REP 4.1
5/00 4-14
REP 5.1
Feed Roller Assembly
Removal
1. 2. 3. 4. 5. 6. Remove the U-turn Paper Guide and Rear Cover (REP 1.1). Remove the Main Cover (REP 1.2). Remove the Power Supply (PS1) (REP 2.1) Remove the Control PWB and the Interface PWB (REP 2.2) Remove the Ink Cartridges and remove the two cartridge holders (lay the holders on their sides). (Figure 1): Remove the Pad Tray.
Maintenance Station
Pawl
Tabs
1 Push the pawl in the direction shown to release and remove the Waste Pad Tray from the Maintenance Station
Waste Pads (2) Waste Pad Tray 2 Disconnect the tube
0 100110A-XJ.
Figure 1. Removing the Waste Pad Tray
(continued)
5/00 4-15
Repairs
REP 5.1
REP 5.1
Feed Roller Assembly (continued)
7. (Figure 2): Remove the Main Chassis.
1 Move the carriage to left center position
Maintenance Station Pawl 2 Remove seven (7) screws and lift the Main Chassis up off the base frame
Maintenance Station
0 100111A-XJ.
Figure 2. Removing the Main Chassis 8. (Figure 3): Remove the Feed Roller.
Lubricate if dry
2 Lift the feed roller assembly up and remove the feed roller 1 Release the latch to the up position
0 100127A-XJ.
Figure 3. Removing the Feed Roller Repairs 5/00 4-16 Xerox DocuPrint M750/M760
REP 5.1
REP 6.1
Waste Pad
Removal
1. Remove the U-turn Paper Guide and Rear Cover (REP 1.1). 2. Remove the Main Cover (REP 1.2). 3. (Figure 1): Remove the Waste Pad.
Pawl
1 Push the pawl in the direction shown to release and remove the Waste Pad Tray Waste Pads (2)
Waste Pad Tray 2 Disconnect the tube
0 100110A-XJ.
Figure 1. Removing the Waste Pads
5/00 4-17
Repairs
REP 6.1
REP 6.2
Paper Transport/Pump Motor (MOT2)
Removal
1. Remove the Remove the Feed Roller (REP 5.1). 2. (Figure 1): Remove the Y Gear.
1 Release the tab and remove the gear
Tab
0 100139A-XJ.
Figure 1. Removing the Y Gear
(continued)
Repairs
REP 6.2
5/00 4-18
REP 6.2
Paper Transport/Pump Motor (MOT2) (continued)
3. (Figure 2): Remove the Eject Roller
Lubricate 2 Release the spring and remove the Eject Roller
1 Release the tab to the up position

0 100122A-XJ.
Figure 2. Removing the Eject Roller
4. (Figure 3): Remove the Eject Clutch Assembly. 1 Release the tab to the position shown Lubricate
2 Remove the Eject Clutch Assembly
Figure 3. Removing the Eject Clutch Assembly
(continued) Xerox DocuPrint M750/M760 5/00 4-19 Repairs
REP 6.2
REP 6.2
Paper Transport/Pump Motor (MOT2) (continued)
5. (Figure 4): Remove the Paper Transport/Pump Motor (MOT2)
2 Remove the screws and remove the motor
1 Disconnect the tubes
0 100138A-XJ.
Figure 4. Removing the Paper Transport/Pump Motor (MOT2)
5/00 4-20
Section 5 Parts Lists

PL 1.1 Covers............................................................................................................. 5.2 PL 1.2 Rear Frame Assembly................................................................................... 5.4
PL 1.3
Main Chassis Assembly................................................................................ 5.6
PL 1.4
Carriage Assembly ........................................................................................ 5.8
PL 1.5
Feed Roller Assembly ................................................................................. 5.10
PL 1.6
Main Frame Assembly................................................................................. 5.12
PL 1.7
Tray Assembly ............................................................................................. 5.14
Part Number Index ....................................................................................................... 5.16
Xerox Docuprint M750/M760
5/00 5-1
Parts List
PL 1.1 COVERS
Parts List
5/00 5-2
PL 1.1 COVERS
ITEM 1 2 3 4 5 6 6 7 8 9 10 11 12 13 14 15 PART 050N00308 ----------------002N01660 002N01661 ------------------------------------DESCRIPTION Bypass Tray (REP 1.3) Screw (3x10) (Not Spared) Rear Cover (Not Spared) (REP 1.1) Main Cover (Not Spared) (REP 1.2) Knob (Not Spared) Top Cover (M750) (REP 1.0) Top Cover (M760) (REP 1.0) Panel Frame (Not Spared) Screw (3x12) (Not Spared) LED Lens (Not Spared) Panel FFC (Not Spared) Panel PWB Unit (Not Spared) PWB Cover (Not Spared) Attachment R (Not Spared) Attachment L (Not Spared) Panel Frame Assembly (Not Spared)
5/00 5-3
Parts List
PL 1.2 REAR FRAME ASSEMBLY
Parts List
5/00 5-4
PL 1.2 REAR FRAME ASSEMBLY

ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 19 19 20 21 PART ----105N01321 ----140N05511 ----------------------------------------------------140N05512 140N05513 --------DESCRIPTION PS Encloser (Not Spared) Power Supply (PS1) (REP 2.1) Shield Box (Not Spared) Interface PWB (REP 2.2) Screw (Not Spared) AC Inlet Cover (Not Spared) AC Inlet Harness (Not Spared) U Support Roller (Not Spared) U Support Roller Spring (Not Spared) U Turn Paper Guide (Not Spared) (REP 1.1) U Rock Arm L (Not Spared) U Rock Arm R (Not Spared) U Rock Reverse (Not Spared) U Rock Spring (Not Spared) U-PG Cover (Not Spared) Screw (3x6) (Not Spared) Shield Box R (Not Spared) Control PWB (M750) (REP 2.2) Control PWB (M760) (REP 2.2) Shield Box L (Not Spared) U Paper Guide Assembly (Not Spared)
5/00 5-5
Parts List
PL 1.3 MAIN CHASSIS ASSEMBLY
Parts List
5/00 5-6
PL 1.3 MAIN CHASSIS ASSEMBLY

ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 PART ------------------------------------------------023N00757 ----140N05510 ----------------------------------------001N00314 --------------------127N01118 DESCRIPTION Paper Guide (Not Spared) Actuator Lever (Not Spared) Actuator Lever Spring (Not Spared) Pinch Roller Spring (Not Spared) Pinch Holder (Not Spared) Pinch Roller (Not Spared) Star Spring (Not Spared) Star Roller (Not Spared) Star Holder (Not Spared) Belt Spring (Not Spared) Belt Reverse (Not Spared) Belt Pulley (Not Spared) Carriage Belt (REP 3.1) ILS Case (Not Spared) ILS PWB (REP 3.4) ILS Cover (Not Spared) Adjust Lever (Not Spared) Adjust Lever Spring (Not Spared) Shaft Spring (Not Spared) Shaft Bearing (Not Spared) Screw (3x6) (Not Spared) Adjust Cam (Not Spared) Slide Shaft (Not Spared) Platen (Not Spared) Screw (Not Spared) Encoder Tape (REP 3.3) Fence Spring (Not Spared) FFC Holder (Not Spared) Main Chassis (Not Spared) Nut (M3) (Not Spared) Protection Rubber (Not Spared) Carriage Motor (MOT 1) (REP 3.2)
5/00 5-7
Parts List
PL 1.4 CARRIAGE ASSEMBLY
Parts List
5/00 5-8
PL 1.4 CARRIAGE ASSEMBLY

Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Part --------094K04340 --------------------------------------------------------------------------------------------------------Description Screw (3x8) (Not Spared) MS Guide (Not Spared) Maintenance Station (REP 4.1) Carriage Guide K (Not Spared) Carriage Guide C (Not Spared) FPC Holder (Not Spared) Screw (2x6) (Not Spared) Carriage Sensor Ratch Reverse Cam K (Not Spared) Ratch Reverse (Not Spared) Reverse Release Spring (Not Spared) Ratch Reverse Cam C (Not Spared) Rock Lever Spring (Not Spared) Rock Lever (Not Spared) BC Guide (Not Spared) BC Spring (Not Spared) Adjust Spring (Not Spared) Slider Upper (Not Spared) Ground Wire (Not Spared) A Guide K (Not Spared) Carriage Base (Not Spared) A Guide C (Not Spared) A Spring (Not Spared) A Guide (Not Spared) A Guide Pin (Not Spared) Connector Spring (Not Spared) Connector Plate C (Not Spared) Connector Plate K (Not Spared) Adjust Plate (Not Spared)
5/00 5-9
Parts List
PL 1.5 FEED ROLLER ASSEMBLY
Parts List
5/00 5-10
PL 1.5 FEED ROLLER ASSEMBLY

ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 PART --------------------------------------------------------------------022N01105 DESCRIPTION Eject Gear (Not Spared) E Roller Bearing (Not Spared) E Slider Spring (Not Spared) E Slider (Not Spared) Eject Roller (Not Spared) E Change Spring (Not Spared) E Guide Roller (Not Spared) E Guide R Belt (Not Spared) E Guide (Not Spared) E Clutch Gear (Not Spared) E Clutch Roller (Not Spared) E Clutch Spring (Not Spared) E Clutch Shaft (Not Spared) E Arm (Not Spared) E Roller Bearing R (Not Spared) F Roller Bearing R (Not Spared) U Roller (Not Spared) Feed Roller (REP 5.1)
5/00 5-11
Parts List
PL 1.6 MAIN FRAME ASSEMBLY
Parts List
5/00 5-12
PL 1.6 MAIN FRAME ASSEMBLY

Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Part ------------------------------------------------------------019N00466 ------------------------127N01119 ----------------------------------------Description U Pick Up Guide (Not Spared) U Support Roller (Not Spared) U Support Roller Spring (Not Spared) U Pick Up Arm (Not Spared) U Pick Up Sheet (Not Spared) U Pick Up Spring (Not Spared) U Return Arm (Not Spared) Rubber Sheet (Not Spared) Paper Guide Spring (Not Spared) U Stopper (Not Spared) U Stopper Arm (Not Spared) U Stopper Spring (Not Spared) Screw (3x8) (Not Spared) Tube Holder (Not Spared) Bracket (Not Spared) Waste Pad (REP 6.1) Pad Tray (Not Spared) Tube Cover (Not Spared) Tube (Not Spared) Tube B (Not Spared) Joint (Not Spared) Pump (Not Spared) Paper Transport/Pump Motor (MOT 2) (REP 6.2) U Drive Gear (Not Spared) Nut (M3) (Not Spared) Y Gear (Not Spared) Y Plate (Not Spared) Screw (3x6) (Not Spared) U Cam Spring (Not Spared) U Left Plate (Not Spared) U Cam Gear (Not Spared) U-W Gear (Not Spared) U Frame (Not Spared)
5/00 5-13
Parts List
PL 1.7 TRAY ASSEMBLY
Parts List
5/00 5-14
PL 1.7 TRAY ASSEMBLY

Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 16 17 17 Part ------------------------------------------------------------050N00309 050N00311 050N00310 050N00312 Description U Cam Crank (Not Spared) U Arm Lever (Not Spared) U Rotary Spring (Not Spared) U Rotary P Arm (Not Spared) U Rotary Plate (Not Spared) U Cushion Sheet (Not Spared) U Delivery Tray (P/O Item 16) U Extension Tray (P/O Item 16) U Delivery Stopper (P/O Item 16) U Paper Feed Tray (P/O Item 17) U Front Panel (P/O Item 17) U Card Guide (P/O Item 17) U Paper Range Lever (P/O Item 17) U Paper Range Spring (P/O Item 17) U Wide Lever (Not Spared) Paper Supply Assembly (M750) Paper Supply Assembly (M760) Eject Tray Assembly (M750) Eject Tray Assembly (M760)
5/00 5-15
Parts List
Part Number Index

Part Number 001N00314 002N01660 002N01661 019N00466 022N01105 023N00757 041N00204 050N00308 050N00309 050N00310 050N00311 050N00312 094K04340 105N01321 127N01118 127N01119 140N05510 140N05511 140N05512 140N05513 PL Loc. 1.3 1.1 1.1 1.6 1.5 1.3 1.4 1.1 1.7 1.7 1.7 1.7 1.4 1.2 1.3 1.6 1.3 1.2 1.2 1.2 Item 26 6 6 16 18 13 8 1 16 17 16 17 3 2 32 23 15 4 19 19
Parts List
5/00 5-16
Section 6 General Procedures

6.1 Diagnostics ....................................................................................6-2 GP 1 Printhead Test........................................................................6-2 6..2 Product Specifications....................................................................6-4 Supplemental Tools and Supplies ...................................................6-5
DocuPrint M750/M760
5/00 6-1
General Procedures
Diagnostics
GP 1 Printhead Test
Procedure 1. Print the Test Print: a. Load paper into the Paper Tray. b. Press and holding the Resume buttonfor about two seconds. c. The printer prints the test print shown in Figure 1. When the test print is complete, the printer initializes and returns to the Ready status. d. If the test print fails to print, repeat steps a through c. e. If the test print fails again, refer to Section 2 for troubleshooting.
General Procedures
5/00 6-2
DocuPrint M750/M760
Figure 1. Test Print Sample
Figure 1. Sample Test Pattern DocuPrint M750/M760 5/00 6-3 General Procedures
Product Specifications
Technology Engine Type Operating System Minimum Requirements Printer Memory Drop on Demand Thermal Inkjet 2-Pen (K and CMY) Windows 95/98, NT 4.0, Windows 2000 Professional (available at a future date) 32MB recommended, 16MB minimum, 486, 66mhz M750: 2 MB M760: 4 MB Interface Networkable IEEE 1284 (ECP Support), USB (without HUB Mode) 750: No 760: Print Speed (See Note) Yes, via an external print server through IEEE-1284 with an optional Network Adapter
750: Mono: 10ppm Fast Mode Color: 6ppm
760: Mono: 12ppm Fast Mode Color: Print Resolution Draft: Express: Normal: Best: Print Language Paper Size PCL3 Maximum: 8.5 inches x 14 inches (216mm x 356mm) Minimum: 3.0 inches x 5.0 inches (76.2mm x 127mm) Paper Weight Media Type 16 to 110 lb. (60 to 200gsm) Plain paper, Coated paper, Glossy, Photo Gloss, Film, Transparencies, Envelopes, Labels, Iron-on Transfers, Banners, Postcards, Japanese Postcards, Index Cards Letter, Legal, A4, A5, B5 Automatic: 150 Sheets of 20 lb. cut sheets Single Sheet (Top/Rear) 5 sheets Maximum 50 sheets 18 ft of USB (Universal Serial Bus) cable 10 ft of standard IEEE 1284 (cables not included) (See note) Warranty 1 year warranty; telephone help line for immediate assistance. 8ppm 300x600 dpi 600x600 dpi 600x600 dpi 1200x1200 dpi
Standard Sizes Paper Feed Manual Tray Banner Paper Feed Output Tray Capacity Maximum Cable Length
Note: Non-standard cable can cause malfunctions and erratic operation.
General Procedures
5/00 6-4
DocuPrint M750/M760
Supplemental Tools and Supplies

Tools Cleaner Formula A Lint Free Tissues Film Remover Towel Lubricant Supplies Black Ink Printhead Color/Photo Ink Printhead Color Ink Cartridges Black Cyan Magenta Yellow Print Drivers and Tour Guides Multinational CD-ROM Print Driver Related Information Quick Reference Guide (US) Quick Reference Guide (ACO-Spanish) Quick Reference Guide (ACO-Portuguese) Quick Reference Guide (French/Canadian) USCO/ACO 42E590 43P48 35P2163 43P45 35P3191 70P27 RXL 42E590 8R90175 600S4372 8R90176 8R90019 70P27 M750 P100 P105 Y100 Y101 Y102 Y103 M750 301K00860 M750 701P31954 701P31956 701P31957 N/A M760 P100 P105 Y100 Y101 Y102 Y103 M760 301K00110 M760 701P31954 701P31956 701P31957 N/A
DocuPrint M750/M760
5/00 6-5
General Procedures
General Procedures
5/00 6-6
DocuPrint M750/M760
Section 7 Wiring Data

7.1 Electrical Connections..................................................................7-2
7.2 Connector Signals ........................................................................7-3
DocuPrint M750/M760
5/00 7-1
Wiring Data
7.1 Electrical Connections

CONTROL PWB CN2 28 1 CN8 11 CN3 2 1 11 C8 CN4 CN4 + CN1 + C25 27 1 CN1 CN3 CN2 (ON BOTTOM) INTERFACE PWB
4 CN5 1 CN7 CN6 CN8 FOR SIGNAL NAMES, REFER TO 7.2 CONNECTOR SIGNALS. CN7
IOT
ADVANCE MOTOR MOT2 MAINTENANCE HOME SENSOR
CARRIAGE MOTOR MOT1
MAINTENANCE MOTOR
ILS PWB
BLACK INK HEAD
COLOR INK HEAD
CN4 (4-PIN FLAT CABLE)
CN5 (4-PIN FLAT CABLE)
CN6 (4-PIN WIRE HARNESS)
CN7 (3-PIN WIRE HARNESS)
CN3 (6-PIN MINIATURE FLAT CABLE)
CONTROL PWB
CN1 (12-PIN WIRE HARNESS) 1 12 CN8 (10-PIN WIRE HARNESS)
CN2
CN1 (24-PIN BOARD TO BOARD)
INTERFACE PWB
CN8 RS432 PARALLEL
CN7 USB
EITHER CONNECTION (NOT BOTH) POWER SUPPLY PS1 PWB PAPER SENSOR 2ND CASSETTE (NOT USED) FRONT PANEL EXTERNAL PC
AC
Wiring Data
5/00 7-2
DocuPrint M750/M760
7.2 Connector Signals

Table 7-1 identifies the Control PWB connector signals and Table 7-2 identifies the Interface PWB connector signals. TABLE 7.1 Control PWB Connector Signals CN1 1 2 3 4 5 6 7 8 9 10 11 Power +42 vdc +42 vdc Gnd Gnd +5 vdc +5 vdc Vdd Vdd Vss Vss Paper detect CN2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Board-to-Board Cover open n.c. Uc dir Uc ghome Uc ser ndsr Uc ser rx Uc ser tx Uc ser ndtr Nrest out Uc_600dpi +5 vdc Cntl +5 vdc Vdd Cntl +5 vdc Vss Vss Hv_cl_out Hv_cl_out Hv_bk_out Hv_bk_out Hvburnb Hvburna Pgnd Pgnd CN3 1 2 3 4 5 6 ILS PWB Tank detect bs cath +5 vdc Vss Ink remain Ils/tp cath
CN4
Carriage MOT1 Xm_a Xm_na Xm_b Xm_nb
Motor
CN5
Advance Motor
CN6
Maintenance Motor
1 2 3 4
1 2 3 4
Ym_a Ym_na Ym_b Ym_nb
1 2 3 4
Mm_a Mm_na Mm_b Mm_nb
DocuPrint M750/M760
5/00 7-3
Wiring Data
TABLE 7.1 Control PWB Connector Signals
CN7 1 2 3
Maintenance Home Sensor Cap_an Cap_pos Vss
CN8 1 2 3 4 5 6 7 8 9
nd
Cassette
Frame gnd 2 _sol +40 vdc Paper size 2 2 _cassette Vss Vss Vss Jam_detect
nd nd
TABLE 7.2 Interface PWB Connector Signals CN1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Board-to-Board Cover_open N.C. Uc_dir Uc_ghome Uc_ser_ndsr Uc_ser_rx Uc_ser_tx Uc_ser_ndtr Nresetout Uc_600dpi +5 vdc Cntl +5 vdc Vdd Vdd Vss Vss Hv_cl_out Hv_cl_out Hv_bk_out Hv_bk_out Hvburnb Hvburna Pgnd pgnd 5/00 7-4 DocuPrint M750/M760 CN2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Black head Hv_bk_out Pgnd Vss Ph_bs Ph_bdata Ph_ben Lg_bk_out Ph_fclr Ph_tcob Vss Pgnd Hv_bkk_out Ph_enchb Vss Ph_enccha CN3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Color head Hv_cl_out Pgnd Vss Ph_tcoa Ph_flcr Lg_cl_out Ph_aen Ph_adata Ph_bs Vss Pgnd Hv_cl_out Vss +5 vdc Cntl_5v
Wiring Data
TABLE 7.2 Interface PWB Connector Signals
CN4 1 2 3 4 5 6 7 8
Front Panel +5 vdc Fp_ledf2 Fp_led1 Fp_led0 Fp_sw1 Fp_sw0 Vss Cover_open
CN7
USB I/O
CN8
Parallel I/O
DocuPrint M750/M760
5/00 7-5
Wiring Data
Wiring Data
5/00 7-6
DocuPrint M750/M760

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Xerox DocuPrint M750/M760 Printer Service Manual

701PXXXXX May, 2000

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Section 1 Service Call Procedures

Service Call Procedures

1.1 Call Flow Diagram

Final Actions Image Quality

Correct Any Secondary Problems

Service Call Procedures

Paper Feed roller

Paper Feed Pinch rollers and Paper Feed Guide

Service Call Procedures

1.2 Initial Actions

Service Call Procedures

1.3 Corrective Actions

1.4 Final Actions

1.5 Maintenance Approach

Service Call Procedures

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Service Call Procedures

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2.1 Getting Started

2.1.1 Control Panel LED Indications

2.1.2 Error Indicator Table

LED 1 (Ink) Off Blinking Fast On

2.1.3 Power On Self Test

2.1.4 Printer Tests

2.1.5 Printer Operation and Evaluation

2.2 Symptom Tables

2.2.1 POST Symptoms

2.2.2 Power Problems

2.2.3 Control Panel Problems

2.2.4 Carriage Problems

2.2.5 Paper Feed Problems

2.2.6 Ink Level Sensing Problems

2.2.7 Print Quality Problems

2.2.8 Communications/Data Transfer Problems

2.3 Service Checks 2.3.1 Power Service Check

Part Power Line Cord Power Supply

IOT Control PWB

Carriage Motor MOT1

Maintenance Home Sensor

Ink Level Sensor/ Brand Sensor

Black Ink Head

Color Ink Head

2.3.2 Control Panel Service Check

Part Button(s) inoperative Panel inoperative

2.3.3 Carriage Service Check

Part Carriage Motor MOT1

IOT IOT Control PWB

Carriage Guide Rod

Carriage Timing Belt Idler Pulley Parts Carriage Frame

Print Head Cable

2.3.4 Encoder Service Check

Part Timing Fence

Check the encoder sensor. If defective, replace the Printer.

2.3.5 Paper Feed Service Check

Part Advance Motor