Bapco May-June 2011

Are public-based
cloud solutions
appropriate for the
emergency services?
There is a policy gap
in public sector cloud
strategy but it can
be plugged.
BRITISH ASSOCIATION OF PUBLIC SAFETY COMMUNICATIONS OFFICIALS
BAPCO
PLANNING FOR A SECURE
LONDON 2012
Vol ume 17 I ssue No 3 May/J une 2011 3. 50
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Capita Secure Information Systems
Methuen Park, Bath Road, Chippenham, Wiltshire, SN14 0TW
T +44 (0) 8456 041999
E csis.info@capita.co.uk
W www.capita.co.uk/secure-information-systems
Capita plc 2011
Collaborate to reduce spend
We supply control room solutions
to 139 individual and networked
public safety facilities across the
UK and Ireland
We support 3 national ICCS
networks for BTP, The Highways
Agency and The Maritime &
Coastguard Agency
We manage more than 40% of the
radio terminals used by the police
Our DS2000 ICCS product is
in every Ambulance Trust
control room in the UK
At BAPCO 2011 we will be
introducing a new generation
ICCS which is even more
exible, scalable, efcient,
effective and economic
If you are looking to collaborate
and share services to make
both short term and long term
cashable savings talk to us...
Stand 210
BAPCO 2011
Contents
www.bapcojournal.com May/June 2011 I BAPCO Journal I 3
I NEWS
04 Government to release 500 MHz spectrum
05 Airwave introduces two-way messaging
06 CESG publishes smartphone advice
07 Cassidian launches number of cyber firsts
BAPCO 2011 HIGHLIGHTS
10 APD cost saving initiatives
The introduction of VoIP software allows
services to pool Airwave ports Wiltshire
alone is predicted to save half a million over
five years.
11 Frequentis and the post-FiReControl future
Five demonstration pods aimed to inspire the
fire service through different technology at
the core is the future working position.
12 PageOne and paging integration
The sponsor of live demonstrations during the
show revealed how it had been integrating
paging functionality with command and
control systems.
12 Sepura: vehicles fit for technology
A joint demo with Microbus showed how there
is a smarter way of fitting technology onto
vehicles and doing it only once.
13 London 2012
Summaries of presentations by the head of
the joint ACPO/MPS Olympic and Paralympic
Policing Coordination Team; the Head of the
Olympic Communications Project; and the
Chief Executive of Airwave.
18 Sustained public communications
The Vice President of Motorola Solutions spoke
about the future for voice its all about value.
I FEATURES
19 Cloud computing
Analysys Mason questions whether public-
based cloud solutions are appropriate for
emergency services; Citrix believes that there is
a policy gap in public sector cloud strategy.
22 Beating the budget with technology
BAPCO event held at Strathclyde Fire and
Rescue member review.
I REGULARS
04 Presidents address.
09 BAPCO News
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Front cover artwork by
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project.com.
Are public-based
cloud solutions
appropriate for the
emergency services?
There is a policy gap
in public sector cloud
strategy but it can
be plugged.
BRITISHASSOCIATIONOF PUBLIC SAFETY COMMUNICATIONS OFFICIALS
BAPCO
PLANNING FOR A SECURE
LONDON 2012
Vol ume 17 I ssue No 3 May/J une 2011 3. 50
JO
U
R
N
A
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BRITISH ASSOCIATION OF PUBLIC
SAFETY COMMUNICATIONS OFFICIALS
BAPCO
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Comment
4 I BAPCO Journal I May/June 2011 www.bapcojournal.com
Presidents address
Following on from our annual conference
and exhibition in April, and the presentation
of a new constitution at our annual general
meeting, the BAPCO Executive Committee
has embarked on a period of review and
change. One consideration will be the
future style and location of our conference
and exhibition. To assist us with our
thinking I would very much welcome
feedback from our members and our
commercial partners. Previous feedback
has kept the event in London with both
segments more or less in the style
favoured by the majority. I mention this as
we have always sought to embrace the
views of both attendees and exhibitors.
This year, perhaps steered by the current
economic climate and fresh thinking, I
sense a change of views. I am keen to get
a steer and to make future events match
the needs and desires of the majority. We
very much need your input to help us
make decisions. I and other members of
the Presidential Team would be pleased to
meet with commercial partners to have a
conversation on the subject and on BAPCO
matters in general, not forgetting that the
Commercial Advisory Group (CAG) is
established to be the voice of commercial
partners and which does have a seat on
the Executive Committee.
Adopting a revised constitution in July will
allow us to move further forward in re-
shaping BAPCO for the future. We have
commenced work to revamp our website
and marketing material. We have improved
our management information systems. We
have made changes to our administrative
procedures. We have begun a review of
our membership categories and
recruitment policy, completion of which will
be facilitated by the adoption of the new
constitution. Our events are now regarded
as having Continuous Professional
Development (CPD) status. Our EU project
work is successfully increasing, as is our
involvement with the APCO Global Alliance,
which is not only contributing greatly to the
development of communications for and
used by emergency responders, but also
firmly establishes the BAPCO brand name
in Europe and other parts of the world.
A busy time ahead, for the Executive
Committee as we move BAPCO forward in
a new direction. Your input to assist us will
be valued and very much appreciated. We
will keep everyone informed as we make
progress.
Alan House, President
Government to release spectrum
Plans for releasing large amounts of
publicly-held spectrum have been revealed
by Communications Minister Ed Vaizey.
The public sector currently holds around
half of the most useful spectrum and the
Government committed to releasing 500
MHz over the next 10 years in the
Comprehensive Spending Review.
On March 31st the Government
published Enabling UK growth releasing
public spectrum, which sets out how the
Government intends to release the
spectrum. It also contains an overview of
public sector holdings, market demand and
key next steps.
Communications Minister Ed Vaizey said:
This is a long-term project to ensure
industry is able to meet the growing
demand for services that need spectrum.
The use of smartphones and mobile
broadband is set to increase rapidly.
Releasing more spectrum over the next
decade will be essential if industry is to
meet that growing demand.
We must ensure the public sector uses
this valuable resource as efficiently as
possible. If the public sector does not
need it, then it should be released so
businesses can use it to grow.
The public sector uses spectrum for a
wide range of services including defence,
emergency services, transport and science.
The document reveals the Ministry of
Defence has already identified two bands
2310-2390 MHz and 3400-3600 MHz
from which they expect to release 160
MHz of spectrum.
The Government has said that it will
ensure that any future spectrum needs for
public safety and national security are
considered before any band is released.
The release of the 500MHz spectrum will
be in addition to the spectrum that Ofcom
has announced that it intends to release,
including the 800MHz and 2.6GHz bands
which Ofcom intend to auction in 2012.
999 VOIP LOCATION WEB
A UK wholesale voice and data
communications provider has
launched a new white label website
through which its customers can
provide location information to the
emergency services, supporting
Ofcoms recent extension of General
Condition 4 to VoIP services.
Ofcom requires all PSTN, mobile and
now VoIP providers to provide
address information to the emergency
services, so that a callers location can
be easily identified and help can be
sent to the right address.
Entanet has provided a solution to
this problem by developing a new
website, which can be found at
www.999-location.co.uk. Entanets
resellers customers can log into the
site using their VoIP account
username and password and provide
details of the locations for each of the
VoIP numbers that they have, and
update when needed.
4-7 commentnews.qxd 3/6/11 10:21 Page 4
Mobile payments
The UKs first contactless mobile phone
payments service allows consumers to make
purchases on the high street using their mobile
phone.
Customers can make purchases 15 and
under nationwide by simply tapping their Quick
Tap mobile handset against a contactless
reader at over 50,000 stores.
Using Barclaycards contactless payment
technology, customers will be able to pay for
items anywhere they see the contactless
payments symbol, including shops and cafes
like Pret A Manger, EAT and Subway
Quick Tap will use a secure SIM-based
approach to mobile payments, providing a
single point of contact for customer care as
well as ensuring enhanced payment security.
The landmark launch means that in addition to
using contactless cards or chip and PIN,
consumers can simply tap their mobile phone
on a contactless reader at tills in over 50,000
stores to make purchases 15 and under.
For the first time worldwide, systems between
two separate states can be joined whenever
needed.
New TETRA systems will allow Jersey and
Guernsey to collaborate more effectively in public
safety provision and emergency situations,
safeguarding more than 158,000 residents.
The new systems will allow both communities
access to an enhanced coverage area, including
an area of the English Channel that separates
Jersey and Guernsey. This enhancement will allow
emergency services personnel to carry out
rescues in areas that previously did not have radio
coverage. In addition, Jerseys Motorola
MTM5400 mobile will have gateway repeater
capability, enabling users to temporarily extend
the coverage area of the TETRA network through
their individual handsets.
Motorola Solutions has installed Dimetra 7.1
TETRA infrastructure for both Jersey and
Guernsey, allowing both to operate independent
secured TETRA networks with push button
interoperability between both islands public
safety communications systems. The unique
interoperable systems were launched in April.
While Jersey has upgraded its TETRA system,
which was installed by Motorola 10 years ago as
one of the first TETRA systems in the world,
Guernseys TETRA network has replaced the
previous system.
The Motorola systems cover more than 2,000
users across all public service communications.
Jersey and Guernesey fully interoperable
NPIA streamlines the procurement process
A new streamlined online
procurement process being rolled
out to forces across the country by
the NPIA, is set to save the police
service up to 30 million.
The National Police Procurement
Hub is an Amazon-style electronic
marketplace that provides the police
service with the ability to buy goods
and services from approved
contracts. It links purchase to
payment, without having to use
paper orders and invoices.
Although some forces use an
electronic process for part of the
procurement process, there is no
other system that allows forces to
do the whole process of ordering,
buying, invoicing and paying online.
This new initiative is being
delivered by the NPIA having been
endorsed by ACPO. It is being rolled
out across all forces and is due to
be completed by June 2012.
Designed specifically for emergency
response organisations, TETRA
Messenger runs over the Airwave
Network enabling users to realise
cash savings through enhanced
resource deployment.
According to David Sangster, UK
services director at Airwave:
Customers will quickly record
improvements to their operational
performance as a result of better
incident management. And, by
managing workforce resources more
efficiently, an organisations
performance increases, providing
better service to the communities
they support.
The two-way text messaging device
operates on the existing network and
replaces outdated, analogue
(POCSAG) paging systems and
networks.
With the inclusion of status
messaging, future location-based
services and a panic button, TETRA
Messenger helps improve the safety
of their staff and extended workforce,
and tracks their status on an ongoing
basis. It is a robust messaging device
with the added benefit of receipt
acknowledgement. It is simple and
easy to use and offers the user the
functionality to store up to 40 pre-
defined messages. TETRA Messenger
also offers roadmap GPS functionality,
is configurable and cuts all unsolicited
messaging, adds David. In essence,
TETRA Messenger helps improve
emergency response outcome and
ensures that employers are able to
meet their duty of care
responsibilities. This confidence also
means that emergency response
organisations can provide their
service in high risk areas.
Airwave launches two-way messaging service
News
GOVERNMENT
ICT STRATEGY
The Cabinet Office has
published the
Government ICT
Strategy, which
acknowledges there
have been significant
failings in big projects,
and that the Coalition
is determined to do
things better. It sets
out the direction of
central government
ICT and the key
actions that will be
delivered over the next
24 months. As
expected, the
initiatives are all
about spending money
better, rather than
spending more. The
Chief Information
Officer Delivery Board
is expected to publish
an implementation
plan by summer 2011.
News
SMARTPHONE
ADVICE CESG
CESG the UK's
National Technical
Authority for
Information Assurance
at GCHQ has
published risk
management advice
and guidance for the
UK public sector on the
use of smartphones in
lower risk situations.
Today's smartphones
allow employees to
connect back into their
corporate networks and
work remotely and
efficiently. Government
cyber-security experts
at CESG have
successfully worked
with major smartphone
platform providers on
how best to secure
their products. The
result is guidance for
UK Government
departments and the
wider UK public sector
on how to secure
smartphones for
remote working.
Avon & Somerset Constabulary is
working with HeliMedia to trial a new
method of completing and processing
Witness Statements electronically using
mobile devices.
The Electronic Witness Statement
(EWS) solution, based on the mobile
eForms application Form Patrol, will
need to meet the stringent standards
outlined by the National Policing
Improvement Agency (NPIA) and the
Crown Prosecution Service (CPS). The
Form Patrol trial is scheduled to run for
a three month period using Panasonic
Toughbooks, beginning in May 2011.
The trial is fully supported by the
National Policing Improvement Agency
(NPIA) and the Crown Prosecution
Service (CPS). The results of the trial will
form an integral part of a larger project
working towards a fully electronic case
file.
This solution means witness
statements can be created digitally, with
an electronic signature replacing the
traditional, handwritten ink one. This will
be captured via a mobile data terminal,
with the witness using a stylus to sign
the screen or an electronic pad.
The EWS will deliver a range of
benefits throughout the criminal justice
system:
improving and speeding up the
service for victims and witnesses;
saving time in creating and
processing statements for frontline
officers;
reducing the requirement of back
office
resources;
providing faster
access to information;
automatically distributing signed
statements to criminal justice
partners, potentially in near real
time;
increasing the integrity and
authenticity of statements through
a lock down at the point of being
taken.
The introduction of the EWS solution
is expected to improve business
efficiency by eliminating the current
manual paper process.
The three month trial will involve up
to 100 officers and the results will be
reviewed for a national standard.
Cambridgeshire Fire and Rescue Service has
become the first brigade in the UK to implement
Innogistics new CFRMIS 5 (Community Fire Risk
Management Information System).
The new version of this popular community fire
safety solution is fully web-enabled and can be
accessed via a web browser.
CFRMIS is now the most widely used fire
safety software in the UK and is operational at
over half of the countrys Fire and Rescue
Services. It is used across the entire spectrum of
fire safety activities. This includes the collection,
maintenance and management of accurate
premises records for fire safety operations and
risk intelligence. The solution combines a
comprehensive premises records database with
sophisticated job management tools for
managing the whole fire safety inspection
process.
The Cambridgeshire FRS contract was awarded
to Innogistic following a competitive
procurement tender. Tamsin Wain, Project
Manager at Cambridgeshire FRS said: We were
very pleased with the breadth of capabilities built
into CFRMIS and were particularly impressed by
the results that the solution has been achieving
at other Fire and Rescue Services across the
country. It is also exciting to be the first to
implement the new web based CFRMIS 5.
CFRMIS also offers an additional mobile data-
collection capability which is deployed in the
field using tablet laptops. This feature recently
achieved 15% productivity improvements when
implemented at Hampshire Fire and Rescue
Service. On top of this a new Operational
Intelligence module was recently launched which
provides site specific risk information.
Latest version of CFRMIS 5 in Cambridge
Emergency Office wins Continuity award
ICMs Emergency Office solution has
won Most Innovative Product at
this years Business Continuity
Awards, ahead of eight other
finalists in that category.
Emergency Office is unique in the
market as it allows staff to work and
make calls from anywhere if their
normal office is impacted by
disaster, or if travel is impeded by
adverse weather or travel chaos.
Emergency Office turns any PC,
notebook, or iPad into a secure
virtualized version of an employees
corporate desktop. Via a standard
home broadband connection it
gives them instant remote access to
their normal applications and data
during a business disruption.
The latest release of Emergency
Office also enables staff to
automatically re-route phone calls to
their own phone, mobile or
softphone, and continue to benefit
from the same corporate telephony
features normally available to them
in their office.
Avon and Somerset to trial Form Patrol
News
SEPURA IN ROTTERDAM
Rotterdam Police, one of the
largest police forces in the
Netherlands, has decided to
replace its ageing fleet of handheld
TETRA radios with 4,000 Sepura
STP8000 radios. This is
Sepuras first contract with
the Rotterdam Police, and
was won through
extremely close co-
operation with
Sepuras local
partner, Abiom,
during extensive
end-user testing.
According to
Sepura, of particular
importance was the
water ingress
testing carried out
in the port of
Rotterdam.
Cyber firsts from Cassidian
A number of innovative technology
solutions that are world firsts in
the fields of cyber crime and
cryptograph were unveiled by
Cassididan during InfoSec 2011,
which took place in Earls Court,
London, in April. These included:
Ectocryp Blue the worlds first
remotely operated cryptographic
device that can transfer information
classed as top secret rapidly and
securely over public networks
minimising the threat of cyber
attacks;
HOTSim Cyber Security Simulated
security training computer
network training courses which
simulate proprietary network
environment to allow operators to
combat cyber attacks;
TOFINO worlds first network
security product to implement
content inspection technology for
industrial protocols. Winner of Frost
and Sullivan award as product that
best enhances customer value in
the industrial automation and
electronics industries.
Data destruction experts are warning public
sector institutions to thoroughly destroy
confidential information following the latest
security leak at NHS Birmingham East and
North.
The Information Commissioners Office (ICO)
reported on the 27 April that NHS Birmingham
East and North breached the Data Protection
Act by failing to restrict access to files on their
IT network. The breach meant that some NHS
staff at their own Trust and two other NHS
Trusts could have access to confidential
information.
This latest case follows 2,565 data breaches
recorded since April 2010, when the ICO first
had the power to implement fines of up to
500,000. Approximately 59% of all data
breaches are related to private companies.
However 80% of all fines given out have been
inflicted on public bodies, showing the serious
nature of these issues.
Anthony Pearlgood, commercial director of
PHS Datashred, said: Public sector identity
fraud is on the rise; the yearly cost of fraud to
the UK has leapt to 38.4 billion. This is a
question of national security, public institutions
are now legally bound to protect our records
and permanently destroy data when no longer
needed.
Data destruction
Getting the royal Airwave
Airwave played an integral role in
ensuring that vital communications
between the emergency services
took place without incident during
the recent Royal Wedding in
London.
According to David Sangster, UK
services director at Airwave for
London: We worked closely with
the Metropolitan Police, City of
London Police, London Fire Service,
British Transport Police and London
Ambulance Service, to ensure that
there were no disruptions to the
Airwave Network.
On the day of the wedding,
6,000 users were connected to the
Network, with some 3,800 users
situated in or around the vicinity of
Westminster Abbey and the Mall
a radius of 1 mile.
The network operated and
remained stable throughout the
day, witht the help of a specialised
Airwave team deployed at one of
the Network Management Centres.
Emergency Scotland 2011 and Emergency Planning Symposium
The team behind the annual Emergency Services
Show (held at Stoneleigh will be holding a new
exhibition located in Scotland dedicated to
Category 1 and 2 Responders. Emergency
Scotland 2011 will take place alongside the
annual Emergency Planning Society (EPS)
Resilience Symposium 2011 on Tuesday 5th and
Wednesday 6th July at the Scottish Exhibition
and Conference Centre, Glasgow.
Emergency Scotland 2011 is Scotlands only
exhibition for anyone involved in emergency
planning, response or recovery. This free to
attend event will provide a convenient
opportunity for emergency services personnel
and planning officers from Scotland, the North of
England and Ireland to attend a dedicated
exhibition.
The Emergency Planning Society Resilience
Symposium 2011 will be tackling the theme
Condition Critical: A Symposium for Resilience
Professionals. The Symposium offers a range of
subjects with over 20 sessions aimed at tackling
the most important issues in the resilience
profession.
All members are enrolled as individuals and enjoy privileges
dependent upon their category of membership that reflects their
current employment status. However, recognising that a public
safety agency or a commercial company may wish to register
more than one person as a member of the association, facilities
do exist for corporate or group Memberships in which individual
changes can be made as personnel changes occur.
The categories of membership available, with the annual
subscription fee, are as follows:
1. Public Safety/Civil Contingencies Employees or Volunteer
Emergency Aid Personnel
Active membership
Individuals employed by a public safety agency, department of
central or local government having responsibility for public
safety or a compancy described as responder by the Civil
Contingencies Act or retired from such a position and who
does not have a conflicting commercial interest, or who is a
member of a volunteer emergency aid organisation. (Annual
fee 40.00)
Associate membership
Persons who satisfy the above criteria but who do not want to
be an Active Member (Annual fee 28.00)
Corporate membership
An agency that wishes to register more than two persons as
members may apply for corporate membership. (Further
details of corporate membership and annual fees are available
on application to the association)
2. Persons employed in industry, consultants or who have an
interest in communications or information technology within the
civil contingencies area.
Commercial membership
Persons connected with industry providing communications
and information technology systems or providing services as
consultants in this field (annual fee 40.00)
Corporate membership
An organisation that wishes to register more than two persons
as members may apply for corporate membership (further
details of corporate membership and annual fees are available
on application to the association)
3. International Members
The association has a commitment to the global exchange of
information, ideas, and experiences and persons involved in
managing, using, providing public safety communications and
information systems who are resident outside the British Isles
are eligible to apply for the following categories of
membership.
International Associate
Annual fee 50.00
International Corporate
Further details of International Corporate Membership and
Annual Fees are available on application to the Association
To find out more about what BAPCO can do
for you and your organisation, visit:
www.bapco.org.uk
BAPCO MEMBERSHIP APPLICATION
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Please tick the item that best describes your responsibilities in each area:
I hereby apply for membership in the appropriate class of BAPCO, and agree to abide by the
Constitution and Bylaws of the Association. I understand that by joining I also become a member of
the BAPCO region serving my area and that my subscriptions are payable annually, based on my first
day of membership.
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Persons employed or contracted by a public safety agency or a
department of central or local government responsible for the
provision of public safety services, or are retired from such a
position, who are directly responsible for, or retired from, the
management, specification, design, installation, maintenance,
operation and use of public safety communications and
information systems, are eligible for this category of Membership
40.00 per annum
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Those persons, in business or industry, who receive
compensation in any form for services rendered or products sold,
are eligible for this category of membership.
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Those persons, who otherwise meet the requirements of Active
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of membership, and, those persons not meeting the requirements
of any other category of membership that share the Purpose and
aims of the Association, are eligible for this category.
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purpose and aims of the Association are eligible for this category
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Launched in June 1993, BAPCO (British Association of Public Safety
Communications Officials) has grown very fast and is now
acknowledged as the association in the British Isles for all
professionals in public safety and civil contingencies communications
and information systems.
As a not-for-profit organisation, BAPCO is an independent, user led
organisation that provides a forum for professionals in the field of
public safety and civil contingencies communications and information
technology to exchange information, ideas and experiences. In
partnership with the industry it maintains regular liaison with
manufacturers and other commercial bodies, such as consultants, to
monitor developments in technology and future planning.
BAPCO is unique in Europe as the only multi-discipline, multi-level
association for public safety communications and information systems
managers, users, maintainers and providers. Through its affiliation to
the Associated Public Safety Communications Officials (APCO) in the
USA, Canada and Australia/New Zealand BAPCO members become
an important part of a worldwide network of public safety
communications and information technology professionals.
Individuals experience, knowledge and expertise combined with that
of other members worldwide help to achieve the goal of excellence
in public safety/civil contingencies services.
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Other
Law Enforcement
Fire / Rescue
Ambulance / Medical
Emergency Management
Local Authority
Central Government
Public Utility
Other
OFFICIAL ORDER NO
PUBLIC SECTOR AREA SERVED ORGANISATION TYPE COMMERCIAL
ASSOCIATE COMMERCIAL INTERNATIONAL ASSOCIATE
Please send further details of Corporate Membership I I
1. PERSONAL DETAILS
2. CATEGORY OF MEMBERSHIP APPLIED FOR
Please tick one item that best describes your organisation
BAPCO BAPCO
British Association of Public Safety Communications Officers
Manufacturer
Distributor
Dealer
Maintenance
Consultant
Network Provider
Training
Personnel
Other
Be a part of a unique organisation
Membership of BAPCO is open to all persons in the United Kingdom, the Channel
Isles, Isle of Man and Ireland who are associated with the provision, maintenance,
and use (managers, engineers, programmers, communications operators, end
users, suppliers consultants) of civil contingencies communications and information
systems. BAPCO members come from every type of public safety and civil
contingencies organisations in the British Isles, including:
Police Service
Fire and Rescue Services
Emergency medical services
Emergency Planning and Management
Volunteer Emergency Aid Organisations e.g. St John Ambulance, RAYNET,

British Red Cross, Mountain Rescue etc
Military
HM Coastguard
HM Customs and Excise
First and Second line Civil Contingency responders.
Emergency Breakdown Agencies e.g. AA, RAC, Green Flag
Local Authorities
Central Government
Public Utilities
Manufacturers
Technical and repair services
Engineers
Consultants
BAPCO
BRITISH ASSOCIATION OF PUBLIC SAFETY COMMUNICATIONS OFFICIALS
8-9 Assoc news.qxd 3/6/11 11:08 Page 8
BAPCO news and contacts
A formal policy statement titled 4G Broadband
Technologies for Emergency Services has been
passed unanimously by delegates representing
public safety professionals from Europe
including strong support from BAPCO North
America, Asia Pacific and elsewhere around the
world at a recent APCO Global Alliance meeting.
The Alliances new policy statement reads: The
partner associations of the APCO Global Alliance
recognize that Long Term Evolution (LTE) is
emerging as the leading standard in 4G
technology; being adopted worldwide by the
largest mobile communications service providers.
Since LTE is a global standard, it is capable of
providing emergency service agencies and
governmental organisations with a cost-effective
way to meet their broadband communications
needs and one that gives them a greater
selection of devices and applications a
capability that has been sought for years.
According to the Global Alliances policy
statement, the benefits of LTE include the
technologys all-IP architecture, spectral
efficiency, and bandwidth flexibility to improve
overall network economics. The policy statement
explains that as commercial carriers build their
own LTE networks, emergency service
organisations (ESOs) that adopt LTE as the global
standard for emergency broadband networks will
be able to capitalize on research and
development currently underway. The Global
Alliances actions today will further attract,
stabilise and accelerate commercial development
and investment in public safety broadband
markets worldwide, said George Rice, Executive
Director of APCO International. The benefits of
global standardisation for emergency broadband
networks will create a rich ecosystem of devices
spurred by the standards-based designs, open
intellectual property environments, commitments
from chipset manufacturers, large communities
of developers and interest from consumer
electronics manufacturers.
APCO Australasia has also endorsed LTE as the
global standard for 4G emergency
communications broadband networks, and Dick
Mirgon, Past President of APCO International,
explained that the endorsement allowed the
Global Alliance to influence the development of
LTE standards in support of critical emergency
services, amongst others.
THE BRITISH ASSOCIATION OF PUBLIC SAFETY COMMUNICATION OFFICERS
BAPCO
LTE adopted as the international public safety standard
C
E
N
T
R
A
L

C
O
N
T
A
C
T
S
President
Alan House
admin.manager@bapco.org.uk
j 01522 548325
Vice President
Sue Lampard
vice.president@bapco.org.uk
j 01483 639051
Past President
Ian Readhead
past.president@bapco.org.uk
j 02380 745143
Chief Executive
Tony Antoniou
execD@bapco.org.uk
j 07768 463000
European Projects Manager
Paul Hirst
euprojects@bapco.org.uk
j 01462 811650
Projects Manager
Shaun ONeill
euprojectofficer@bapco.org.uk
j 07785 925450
BAPCO Marketing and
Administration
Tracey Langmaid
admin.manager@bapco.org.uk
j 01522 548325
BAPCO Conference &
Exhibition
Lucy McPhail
l.mcphail@hgluk.com
j 020 7973 6635
CAG Chair
Dave King
chair.cag@bapco.org.uk
j 07740 158267
CAG Secretary
Position vacant.
BAPCO WEBSITE
www.bapco.org.uk
R
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South East Region
Acting Chair: Sue Lampard
chair.se@bapco.org.uk
j 01483 639051
Secretary: Andy Fleet
info.se@bapco.org.uk
j 07974 076151
Executive Member:
Position vacant
South West & South Wales
Region
Chair: Peter Prater
chair.sw@bapco.org.uk
j 07912 466453
Secretary: position vacant
Executive Member: Andy
Motteram
exec.rep.sw@bapco.org.uk
East Midlands & Anglia
Region
Chair: David Worsley
chair.em@bapco.org.uk
j 07919 492308
Secretary: John Blundell
info.em@bapco.org.uk
j 01603 506441
Executive Member: Neil Storey
exec.rep.em@bapco.org.uk
West Midlands Region
Chair: Rick Abbotts
chair.wm@bapco.org.uk
j 0121 445 5894
Secretary: Position vacant
Executive Member: vacant
North East Region
Chair: Ian Maughan
chair.ne@bapco.org.uk
j 01482 220430
Secretary: Gordon Ross
info.ne@bapco.org.uk
j 07774 896400
Executive Member: Kevin
Robson
exec.rep.ne@bapco.org.uk
j 07912 388868
North West & North Wales
Region
Chair: Damien Parkinson
chair.nw@bapco.org.uk
j 0161 736 5866
Secretary: Position vacant
j 01257 277012
Executive Member:
Damien Parkinson
exec.rep.nw@bapco.org.uk
j 0161 736 5866
Scotland Region
Chair: Colin Dalziel
chair.scotland@bapco.org.uk
j 0300 244 1021
Secretary: Gary Black
info.scotland@bapco.org.uk
j 01463 703172
Executive Member: Brian Carlin
exec.rep.scotland@bapco.org.uk
j 0141 581 7881
8-9 Assoc news.qxd 3/6/11 11:08 Page 9
BAPCO 2011 exhibition review
S
everal exhibitors commented that the profile of visitors
was slightly different this year and they were delighted
with new business and new contacts that they made
at the show. Olaf Baars, Deputy Chief Fire Officer, Director
of Service Delivery, commented: We're working with
partners to establish the scope and feasibility for a new joint
control centre and it's been great to be able to meet so
many potential suppliers at BAPCO. Whilst there is still a
way to go before we are in a position to place orders being
able to talk to so many people in one place has saved us
many days of telephone calls and meetings.
The focus of the conference was delivering lower cost
incident management through technology, and included
discussions on reducing casualties; enhancing
communications whilst reducing costs; forward planning for
the 2012 Olympics; and dealing with cyber threats.
APD 2m cost savings
Over on the APD Communications stand the Journal was
spoilt for choice with a selection of interesting
developments on offer, all of which could have a significant
impact on public safety cost savings and efficiency.
Managing Director of APD, Steve Denison, said most of
APDs work at the moment was aligned towards saving
initiatives for its customers. One such project has
culminated in Wiltshire Police cutting communications costs
by over half a million pounds over the next five years. This
has been achieved by the introduction of VoIP software that
allowed the force to pool its Airwave ports, thereby enabling
the elimination of 22 of them. Each port can cost 4.5-8K
per year in Airwave rental costs. In terms of where the
police are now, this is a cracking win. No-one has to go,
there is a hard cash save, and in many cases they get more
flexibility because if one port goes down then that
workstation is not out of action they can just connect to
another Airwave port or even a TETRA radio terminal.
The CORTEX Software Integrated Communications Control
System (ICCS) shares ports between control rooms and
even between collaborating authorities. This latest
generation of APDs pooling solution is totally software-
based and therefore easy to deliver. During the past few
months the solution has been rolled out to six UK police
forces enabling a total five-year saving of over 2m, with
more roll outs planned in the coming months.
A mobile control room solution called CORTEXremote was
used by Gwent Police for the first time during the Ryder
Cup 2010. It provided operators with the same functionality
found in a fully equipped control room all within a PC
with broadband internet connection.
Another highly significant development, explained Steve
Denison, was Gloucestershire Polices adoption of a CISCO
IP telephony solution, which merges emergency and non-
emergency call handling with TETRA, over VoIP.
Communications are traditionally conservative and now we
are seeing the emergency services start to adopt more
current technology. We are the first company to have gone
In spite of restrictions on travel and time out of the office being imposed on some services, BAPCO 2011
attracted a good attendance of high-profile visitors who were keen to see current and future cost-saving
communications and information management systems.
BAPCO 2011
a melting pot
for ideas and
technology
RAPIER-SHARP CAMERAS
Microbus introduced IP network-
enabled ANPR cameras specially
developed for ANPR-recognition
systems over LAN/WAN video
networks. Adding embedded IP
encoding inside the Rapier 25 and 50 cameras
offers ANPR providers significantly lower implementation costs and
flexible networking capabilities whilst maintaining the all the remote
setup capabilities for camera, lens and IR configuration.
10-18 SHOW.qxd 3/6/11 10:22 Page 10
through this process with CISCO and CORTEX is the first
ICCS to be formally approved by CISCO to handle
emergency calls. The system will be rolled out to the first
UK force over the next few months with future roll-outs to
other forces planned later in the year.
In another section of the stand, APD Steve Loftus talked
about the One Box driver and vehicle data management
project which is being driven by ACPO ITS (Intelligent
Transport Systems) Group. Following a competition held by
the ITS Group, APDs solution was selected as being the
closest match to the One Box Teams goals and was
exhibited at HOSDB Expo 2011. The result is APDs DVMS
(driver and vehicle management solution), a tool that
combines the INCA2 and reporting software to provide
automated management information and alerts on
driver/vehicle performance in real time and post event; a
way of measuring fuel consumption with a view of reducing
it, as well as emissions; journey data recording; real time
information of driver behaviour; and real time notification of
vehicle faults. The project is about driver and vehicle data
management; identifying how the vehicle is being driven;
whether it has been serviced at the correct intervals; and
the big one fuel economy, explained Steve, adding that
decreasing the fuel consumption in the 47,000 police
vehicles across the UK would result in massive savings.
Two trials will be carried out initially, one with Fife
Constabulary and another with the Met Police.
Frequentis and the post-FiReControl future
Understandably following the demise of FiReControl a
much-talked about theme for the show were control rooms
for the fire service. Frequentis aimed to inspire fire brigades
with a wide range of technology solutions and delivery
options through an impressive suite containing five
demonstration pods.
The first pod highlighted how technology can
ergonomically support the operator in order to ease call
handling and dispatch. At this pod, all system functions
were accessible in one maximum of two clicks, with
the emphasis on a single means of communications as
opposed to multiple devices for a variety of functions eg
radio dispatch, telephone dispatch, and source
management. There are so many systems in the control
room, and we provide what is called a safety framework
basically a safety-centred architecture pulling together all the
different components that dont necessarily come from
Frequentis, said Markus Seifter, Senior Expert/PreSales.
The second pod focussed on how situational awareness
aids the dispatch decision in this case an iPhone is used
as a mobile interface to show where relevant personnel are,
via Automatic Personal Location System (or iAPLS).
The third demo pod highlighted the potential extent to
which field-based resources could be brought in line of
two-way exchange with HQ. In practice this means making
all the information that is available to a control room also
available to mobile devices, through for instance the
use of Frequentis integration network. This would mean
that a chief could visualise control room operations live via
a tablet or laptop, while physically in a different location eg
in a meeting. Underpinning all the demo pods was what
Frequentis called the future working position, which the
company defined as where the operator is empowered to
concentrate on the job rather than the tools, and
demonstrates workflow during a multi-agency incident using
a state-of-the art, scalable integrated platform.
Lastly, Frequentis addressed the thorny issue of funding
and ownership options for this type of technology.
Interestingly, the traditional model where the emergency
service has a set contract and owns the kit with its own
service organisation is not the only answer for the future,
according to Frequentis' Georg Berger, UK Director of
Operations even if it is one of the options offered. This
leads to another funding option, whereupon Frequentis
offers operational support but only at times of significant
organisational change when expert help is needed.
In the next option, Frequentis acts as an outsourced
umbrella organisation running a group of suppliers for the
emergency service. In this scenario IT-related calls from
users are forwarded on to Frequentis.
Lastly the fully managed service option is where
Frequentis operates the entire technical side. In Saxony,
Germany, the company delivered the kit for the police, fire
and ambulance side, as well as the people to run
PANORAMA ANTENNAS
John Thomson, Technical Sales & Support Manager, Panorama
Antennas, explained how the new multiband shark fin-style
antenna had received extremely good feedback from early
adopters and show visitors alike. This antenna can provide
four functions with only one hole in the vehicle - reducing
damage to the vehicle and making for a quicker installation
time, thus reducing cost overall. Fleet managers want to
retain best residual value for their vehicles by
reducing holes and damage, whilst operation and
comms managers need to have best
performance by having antennas on the
roof - this new antenna helps to address
both of these conflicting requirements!
The five demo
pods on the
Frequentis stand
remained busy
throughout the
show they aimed
to inspire the fire
service through
different
technology
solutions.
10-18 SHOW.qxd 3/6/11 10:22 Page 11
BAPCO 2011 exhibition review
helpdesks and repair, for a monthly fee. In this case the
ownership remains with Frequentis. Here in the UK the
model is similar as seen with Steria and the Cleveland
Police, and we have been doing exactly the same thing in
Germany, said Georg. We are now looking to see what fire
brigades will be doing next. We know it is politically difficult
for a brigade to talk about and consider shared ICCS , but
we can cut our cloth according to the service requirement.
Georg, who recently moved to the UK from Frequentis HQ
in Vienna, finished by saying he was impressed by the kind
of changes that are possible to discuss in the UK.
PageOne 25 years old
Thanks to sponsor PageOne, visitors to the show were able
to witness first-hand a series of live demonstrations
performed by the Hazardous Area Response Team (HART)
and Hampshire Fire Urban Search and Rescue (USAR)
specialists. The last demonstration by Hampshire Fire,
minutes before the closing of the exhibition, involved a
rescue-at-height for PageOnes Director of Marketing Clair
Cawley, who (revealed to a colleague) 'is terrified of
heights'. The BAPCO Journal managed to catch up with
Clair before the ordeal, while still having two feet on the
ground, and she explained some of the work that the
mobile messaging solution specialist had been doing over
the last few months. 'Our focus has been looking at
applications that enable organisations to do more with less,
as well as understanding how our customers really use our
services.'
This has entailed working on integrating paging
functionality with existing command and control systems.
The beauty of the service is that administrators are
presented with a map that specifies responders closest to
the point of interest, enabling them to send targeted
messages. Based on the required skill set, administrators
can also select and contact specific individuals. This is part
of the new two-way Responder technology which we have
been introducing to our customers.'
Other new features include a dynamic rostering
application, which allows responders to book themselves on
or off depending on their shift. This can also be managed
by the control centre; 'Again this is part of our two-way
messaging functionality, and is in trials at the moment.'
The concept of two-way paging is opening up all kinds of
possibilities for public safety, such as the introduction of
lone worker capability. 'It has been a big change for us, and
that it is a fabulous product we realised from the moment
we launched it last year.'
Congratulations are also due to PageOne, who is
celebrating its 25th year anniversary. 'We are looking at
what we will do to mark the occasion we have some
exciting things round the corner that look to celebrate past
and present innovation.
Sepura fit-for-technology vehicles
A demonstration Volvo on the joint Sepura and Microbus
stand showed a smarter, simplified way of fitting technology
onto police vehicles and doing it only once.
Sepura is working together with a number of partners,
including Volvo Special Vehicles, BMW Authorities, Microbus,
and Carnation Designs on an integrated solution that pulls
together all the different components that form the
technology backbone of the modern public safety vehicle.
Jonathan Hamill, Regional Director for the UK and Ireland
at Sepura explained more: This integrated approach seeks
to avoid the situation where forces have to undertake
separate, time-consuming and costly installations of the
separate components. The customers ultimate goal is to
take delivery of a pre-cabled public safety vehicle, leaving
minimal work to complete the installation at their premises,
such as the fitting of the TETRA transceiver itself. Our shared
customers can then draw confidence from the fact that,
under the auspices of the Sepura Solutions Partner
programme, the respective partners share information and
collaborate to provide a least risk and best value solution.
A major additional benefit of this approach is that it
increases the re-sale value of the vehicle, as disruption and
alterations to the vehicle to accommodate extra technology
are kept to an absolute minimum.
The demo vehicle at BAPCO promoted a forward-thinking
approach to a fully integrated and high specification public
safety vehicle. All technology was neatly hidden underneath
a retractable screen in the boot, and remotely controlled via
a touchscreen and button interface in the dash area. The
display also hosted Sepuras virtual console, which allows
the user to operate and control the radio via the touch
screen. A secondary control option further declutters the
installation Sepuras Handset Based Console combining
a radio console and a telephone handset.
The companies integrated approach has helped to
resolve a number of issues. For example, Carnation has
designed a special module that interfaces with the CANBus
to allow keyless running, which prevents the battery of the
Volvo vehicle from going flat when equipment such as the
blue lights have been left running (e.g. when the police turn
up at an incident and leave them flashing).
The sophisticated and logic-controlled power
management system also ensures that, should the power
start to fail, there would be a graceful degradation of
services, with the vehicles radio, the key communications
AVIWEST SNIPE TRANSMITTER UNIT
The UK Office, a first-time exhibitor at
BAPCO, introduced a new wireless video
streaming system which uses the data
capacity of the 3G mobile phone network
to get live, detailed, high quality video pictures
back to command and control centres from
incidents and events. The Aviwest SNIPE Transmitter
unit is small and portable. It has a broadcast quality video codec,
and can utilise up to four 3G data channels which it bonds together
to maximise data bandwidth.
10-18 SHOW.qxd 3/6/11 10:22 Page 12
lifeline, being the last thing to switch off.
As for cost, Jonathan admits that the initial outlay may be
higher, but forces will benefit in terms of better whole-life
cost: My opinion is that customers will see reduced
installation costs and will obtain a higher resale value at
disposal, whilst realising powerful business benefits in
service. Sepura would be pleased to demonstrate or loan
its Technology Demonstration vehicle to interested parties
please contact Jonathan Hamill to discuss this.
More innovation came in the form of a jointly designed
solution which provides an electronic recording solution for
the police procedure of stop and search. Sepura worked
with Greater Manchester Police and Northgate Public
Services to design this powerful solution which allows Stop
& Search data to be recorded and submitted electronically,
via the Sepura TETRA radios by the Police Officer on the
beat, to Northgates back office application. The solution has
been made possible through the recently introduced Crime
and Security Act 2010 and the amendment of the Police
and Criminal Evidence Act (PACE) code A, where the
national requirement to record stop and account was
removed, the recording requirement for stop and search
was simplified and electronic recording was permitted.
Jonathan demonstrated how the new app worked on a
radio The Police Officer completes a simple form,
recording national recording information, e.g. where 12
may represent a search for stolen property etc. The data is
sent to the back office system along with the GPS location
and ID of the officer, creating a unique record. The police
officer can then issue a business card, and advise the
member of the public that a copy of the record is available
on request at a designated police station within the next
12 months.
Planning for the Olympic Games 2012:
Commander Richard Morris, Met Police
Commander Richard Morris, Metropolitan Police, heads the
joint ACPO/MPS Olympic and Paralympic Policing
HEADLI NE
SUBHEADLI NE
WE SUPPORT THE PEOPLE WHOSE
MISSION IS TO PROTECT THE WORLD.
The Volvo demo
vehicle on the joint
Sepura/Microbus
stand: all
technology is
neatly hidden
underneath a
retractable screen
in the boot (left),
and remotely
controlled via a
touchscreen and
button interface in
the dash area.
10-18 SHOW.qxd 3/6/11 10:22 Page 13
BAPCO 2011 conference highlights
Coordination (OPC) team, the coordination partner for all
the police-led projects in the Olympic Safety and Security
(OSS) Programme and support function to the ACPO
Olympics business area. The Safety and Security
programme is housed within the Olympic Security
Directorate, in the Office for Security and Counter-Terrorism
at the Home Office.
Richard went into some detail explaining the OPCs terms
of reference, remit and role as a coordination agency for
England and Wales 43 forces, ACPO, and other safety and
security stakeholders including borders agency, fire and
ambulance. It also has a remit north of the border into
Scotland through ACPOS.
From the jubilations of 6th of July 2005 the threat of
terrorism has been uppermost in the teams minds when
planning for 2012 which is why the Olympic Safety and
Security Programme is housed within the Office for Security
and Counter-Terrorism. We have a risk-assessed approach
but the key one is the threat of terrorism. That said, I will
add straightaway that this is a celebration of sport and not a
celebration of security. It is a sporting event with a security
overlay and as a security organiser we have to make sure
we are not allowing security to get in the way of athletes
and spectators.
While there is no doubt that the Olympics represents the
biggest policing and security operation this country has ever
known, it must be remembered that the Olympics are not
the only event in town during that summer (eg Notting Hill
and the Queens Diamond Jubilee), and that business-as-
usual policing must take place too.
Events are taking place outside London, which means the
team has to also to coordinate security activities in Essex
(mountain biking), Hertfordshire (kayaking and canoeing),
Thames Valley (rowing and canoeing),Dorset (sailing),
Surrey (cycling), and Kent (cycling), as well as football in
Cardiff, Newcastle, Coventry, Manchester and Glasgow. And
just because a force doesnt have an Olympic venue
doesnt mean it doesnt have an Olympic event.
Additional security measures may also be necessary at
athletes training camps.
Precious Olympic funding is allocated on a risk-assessed
basis, through an Olympic safety and security strategic risk
assessment which not only numbers the risks but also
deals with how the risks can be mitigated via funding and
activity. There are 27 projects in total and we put as much
mitigation as we can to reduce the risk of these things
happening or, if they do happen, to reduce the impact.
Back in 2005 it was felt that the sheer scale of the
Olympics called for a new way of policing not so, said
Richard. After labouring under that planning assumption
we soon worked out that this wasnt the best way of doing
business. Because although this is bigger than what we
have done before, we like to think that we are actually quite
good at policing sporting events and that includes
partner agencies.
In the end it was decided to base plans on a business-as-
usual basis, with enhancements where necessary. As with
other sporting events, it will be the organisers responsibility
to provide security within a sporting arena in this case
LOCOG and outside the buildings it will be the polices:
That is not to say that there wont be any police in the
venue the police will be at hand if a crime has been
committed or something else falls in our remit. But we are
not the first port of call.
AC Chris Allison, MPS, is the National Olympic Security
Coordinator (NOSC) and the head of the ACPO Olympics
business area a role supported by Richard and the OPC.
This is a new role created to ensure all forces and
secondary organisations have plans that dovetail reasonably
well to form a cohesive national plan. NOSC takes no part
in command and control decision, but is there to assure
Government that command structures will talk to each
other and to provide overall coordination. A NOSC Board is
made up of representatives from each organisation, creating
a forum for planning discussions and debate.
In Games-time, the NOSC sits in the new National
Olympic Coordination Centre; the NOCC on the 12th floor
at New Scotland Yard. Richard sits with LOCOG, ODA, and
the Olympic Security Director and Home Office in Canary
Wharf. Richard pointed that the fact that NOSC is co-located
with the Specialist Operations Centre has enhanced the
relationship with Assistant Commissioner of Specialist
Operations John Yates. Should a bomb go off, John takes
the lead on behalf of UK counter terrorism policing with the
NOSC supporting where possible. If nothing happens, Chris
remains the national coordinator for general policing.
COBRA will be running throughout the Games with
meetings taking place every day, and a strategic intelligence
function has been set up the Olympic Intelligence Centre
charged with disseminating information to partners.
After touching upon some of the security challenges
involved with the torch relay, Richard highlighted the
number of parallel Olympic-related events that will be taking
place around the country, eg live big screen viewings of
events. There is a limited pot of cops so we need to plan
effectively not to try to stop people from celebrating, but
rather to coordinate it effectively.
Demand and resources was one of the concluding
themes of the presentation: The main way of filling gaps in
our policing picture is through tried and tested mutual aid,
via forces volunteering to second officers.
The ACPO Police National Information Coordination
Centre (PNICC) is implementing the mutual aid project, and
Richard said that although a lack of officers was not going to
MULTI-BLADE FUSE HOLDERS
Co-star launched a range of multi-blade fuse
holders with an LED warning light used to provide
power and protection to comms equipment
installed into emergency service vehicles. The
warning light helps the communications engineer
to quickly identify which circuit is broken and
helps get the vehicle back into service as quickly as possible.
10-18 SHOW.qxd 3/6/11 10:22 Page 14
be a problem specialist resources such as firearms
officers could be. We are working closely with Chiefs and
police authorities to ensure that the specialist assets in
police forces are not completely degraded, so they can
help out in 2012.
Concluding, Richard said that the Olympics were a good
opportunity for the UK police to showcase itself; Without
wishing to appear complacent, we are quite good at laying
these events and British policing is admired throughout the
world. We need to remind ourselves of that to keep our
confidence up.
Radio communications planning for the
Olympic and Paralympic Games: Kevin Taylor,
Head of Olympic Communications Project,
Metropolitan Police
Introduced (tongue-in-cheek) as the anorak section of the
presentation by a female senior BAPCO exec member,
Kevins talk focussed on the Airwave enhancement project
for London 2012 but not the Apollo system that was
delivered by Airwave for LOCOG. The project is multi-agency
and covers all responders who use Airwave, and is
managed by the Met Police, answering to the SRO and the
NPIA, but with funding from the Home Office.
The project has taken 40m from the security budget and
(understandably) is regarded as important due to it
providing the primary inter-operational technology for the
emergency services.
Kevin outlined the many challenges associated with radio
communications planning for such a large event. These
included identifying the key stakeholders and carrying out
an initial requirement capture: Getting the new
requirements was very important because understanding
HEADLI NE
SUBHEADLI NE
EADS DEFENCE & SECURITY IS NOW:
AND WE WILL CONTINUE
DEFENDING WORLD SECURITY.
WWW.CASSIDIAN.COM
Commander
Richard Morris
emphasised that
the Olympics were
to be a celebration
of sport, and not a
celebration of
security.
10-18 SHOW.qxd 3/6/11 10:22 Page 15
what the cost of the project was likely to be was not only
important but essential. Government insisted we come up
with an outline cost before starting to talk budgets. We
came up with a fairly extensive statement of requirement
which had to be reviewed in a number of places.
After negotiating a best and final offer from Airwave
Solutions, the project moved towards approval for its
business case.
Central for the success of the project has been that it has
accounted for the needs of all emergency responders.
Stakeholder engagement has been crucial and Kevin
highlighted that this covered 40,000 users, from police
officers to ambulance workers, fire officers, MOD all at
every level of command and control. Technology often fails
because people dont believe it will operate as you want it
to. So we have to make sure people know how it works
and why they should have confidence in it working.
The capture of new requirements followed a cyclical
shape consisting of consultation, analysis and review. The
process started in 2008 and towards the end of the
process an initial cost and review was published; most of
2009 was spent refining this. The general profile
requirement said we needed a general systems capacity
uplift in certain areas, explained Kevin, launching into what
he called the anorak section of his presentation. That is
five Erlangs in central London, so a very large capacity uplift.
Capacity in other areas wasnt such an issue, but coverage
was. In Dorset for instance we needed coverage over the
sailing area in the bay and that had never been done
before by Airwave Solutions, so it was groundbreaking
activity they have achieved.
The team also had to verify that there was sufficient
outdoor coverage in all Olympic venues and some of the
accommodation sites eg in Surrey. One of my primary
issues now is in-building coverage, making sure it works in
the venues and that is a sub protect in its own right being
developed at the moment.
As for equipment, there are addition radios in London for
mutual aid officers, in addition to extra new marinised
radios for use out on the water in Dorset, as well as a few
for the torch relay.
Control room services have mainly applied to the main
operations rooms in London and Dorset where ICCS
operates, and here Airwave interfaces have been provided
and integrated. After going into further detail on the
(astoundingly quick and) successful approval of the final
business case by the Home Office, Richard talked about the
several challenges involved with network delivery, in
particularly site acquisition. Airwave addressed that by
expanding their site acquisition unit.
Spectrum was an issue as there werent enough
frequencies to support the project, and additional spectrum
had to be purchased over 12 months. It is worthwhile
anybody doing a radio project realise that the acquisition of
spectrum takes a long time.
Richard finished by going through the lessons learned;
Preparation pays allow enough time for requirement
capture and the development of the business case.
We are not alone this project is about dependencies
and affects almost every single other of the Olympic
projects within the security directorate. Having friends in
high places helps.
If people dont believe it will work then they wont use it.
London 2012 A cost effective approach to
critical communications:
Richard Bobbett, Chief Executive, Airwave
Richard began his presentation by reminding the audience
of the salient facts that sat behind the Airwave
communications network; namely its secure and resilient
nature, and that Great Britain is the only country in the
world that has achieved this. Other facts outlined were the
99% coverage of Great Britains landmass and the
interoperability capability afforded by the network.
Value was then mentioned, and Richard asked the
audience to take a step back and hear the evidence. The
OGC had carried out a full transparent review of all the
Airwave accounts a few years back: And they actually said
that they found a return between 7 and 8%. They also
went on to say that that was the low end of the expected
range for a supplier of these types of systems, technologies
and contracts. So from a suppliers side we are not
making excessive returns.
As to why Airwave is priced as it is, Richard suggested the
answer lay in the specification for resilience, coverage, and
interoperability, but added that Airwave would continue
lowering costs via new technologies, as well as work with
responders to reduce costs via innovation. But you need to
look at it from the other side the user side if you treat
Airwave as a replacement for your analogue system, you
will not get value for money. The network enables
emergency services to change the way they operate; It
enables you to protect your operatives, enables you to have
a single-man working.
Richard went on to address a report that said that the
Airwave network was near collapse in Cumbria during the
shootings; I actually read the report and it actually said that
PageOne
sponsored a series
of live
demonstrations
performed by the
Hazardous Area
Response Team
(HART) and
Hampshire Fire
Urban Search and
Rescue (USAR)
specialists.
The last demo
involved a rescue-
at-height for
PageOnes Director
of Marketing Clair
Cawley.
10-18 SHOW.qxd 3/6/11 10:22 Page 16
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telecommunications projects
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10-18 SHOW.qxd 3/6/11 10:22 Page 17
this was a fantastic piece of kit if we use it properly. I go
back to interoperability. It would appear that the officers
didnt know the talk group set up and werent able to use
other processes properly. There was an operational issue.
Coming on to the Olympic & Paralympic Games, Richard
talked about the scale of an event involving 205 heads of
state at the opening ceremony alone. We have already
significantly increased our coverage. When I look at the
number of channels we are delivering to London for the
Games, there will be nearly three times the capacity we had
in London a year ago.
He then went on to introduce the concept of the Apollo
network a separate TETRA network that has been set up
and delivered for the LOCOG family (eg events stewards,
hospitality personnel, VIP) and which is similar to the
Airwave network. You can set up talk groups that move
across the two but it is a completely separate network
and will have no impact on the coverage that weve put in
place. Apollo will enable LOCOG to control their stewards to
an extent not possible during any other Olympic event. We
have delivered the system now, so it is ready for every test
event. The first 200 handsets are in the hands of LOCOG.
Richard ended by emphasising that, just as for the blue
services nothing happened by accident when it came to
planning, the same was the case for Airwave. We work with
you in consultation and if you look at some of the events
the amount of consultation is huge.
During questions a member of the audience asked what
the plans were for use of Apollo after the Olympic &
Paralympic Games, as a legacy of the Games. Richard said
that he would be keen to talk to organisations that felt that
a mission critical network would serve their purposes and
indeed such conversations were already taking place.
Another delegate asked about where the blue lights
should go from here in terms of communications; If I were
a betting man I would say it will be on an LTE platform, and
the US have already started to lead the way on this. But
they are still 10 years away from having mission critical
voice of the standard you have today, and I think that
underpins any safety and security system you will need.
Sustained public safety communications: from
threat to normality: Tom Quirke, Vice
President, TETRA Business, Motorola Solutions
While some of Toms points had already been covered
during an exclusive interview in the January/February issue
of BAPCO Journal, there was some additional and thought-
provoking content during the conference.
Defining mission critical communications as hours of
boredom punctuated by moments of terror, Tom began his
slot talking about the pivotal role of voice communications
during an emergency. Voice delivery is the way we
communicate, and it does not fail in situations of high stress.
In our team we have designers and behavioural
psychologists and when you ask them how people act in
high stress, they say that its voice that works, and that the
capability to read diminishes very quickly.
That prefrontal cortex shuts down when the adrenalin
starts kicking in, which is why you train your officers to be
instinctive in what they go and do. And that is why, Tom
went on to explain, technology had to be second nature and
never get in the way of a mission.
Following detailed comparisons between data and video in
terms of need to have vs wish to have technology, Tom
went on to share feedback from users in the US as regards
expectations for their radios. I ask them to compare their
values for different things so, radio or a gun, which would
they carry? And it is instantaneous; Ive used my gun once
in 20 years, I use the radio 20-30 times a day. Then I take it
up a level what about radio vs bullet-proof and stab
vests? And again they say, by the time that that has kicked
off, youd better have called for back up and have
emergency support. Lastly I ask, what about a car? In many
parts of the world officers are on foot patrol, but in the US
95% of the time you cannot be a police officer without
having a car, so this becomes a tough one. Wow, they say,
I cannot choose between both, I have to have both. So
then I say to them, which needs to be more reliable? And
they say; If the car breaks down I can always use the radio
to get someone to pick me up.
Tom touched upon some of the issues that blue lights will
have to consider as regards LTE and the opportunities it will
deliver, such as video and data. One interesting point
regarded how future data and video structures might look,
and he concluded; You will be starting from TETRA there are
lots of variables out there but the simplest and most intuitive
is to say, wherever voice goes data goes. So when a talk
group for TETRA is changed, the same will happen to TEDS
and video. That is logical, and it follows that when I change
the priority for a person for voice, the same happens for
data. TETRA will drive everything it will drive how officers
talk with LTE, and how they talk with command. And all of it
will have to be highly interoperable between networks,
devices, applications, and agencies.
Tom finished his presentation by encouraging the public
safety world to make its voice heard and ensure that it gets
its own spectrum for a private broadband network for public
safety.
Apollo is a
separate TETRA
network that has
already been
delivered to the
LOCOG family for
the London 2012
Olympics.
10-18 SHOW.qxd 3/6/11 10:22 Page 18
Cloud computing
T
he move towards cloud services appears to be
relentless, and numerous IT organisations are now
developing and deploying hosted platforms,
infrastructure and applications to provide cloud services.
Cloud services are a natural evolution of traditional IT
outsourcing and hosted solutions and organisations desire to
further reduce IT costs. They appear to offer all the benefits of
outsourcing without the traditional risks of customised IT
development or commercial off-the-shelf (COTS)
deployment, for the following reasons:
The services and applications already exist and have been
deployed, which minimises the risk of the cost overruns
that affect so many IT projects
Most cloud-based IT services require no capital
investment and have only minimal up-front configuration
charges, which enables enterprises to budget for these
services
Enterprises require only limited in-house IT skills to use
cloud-based services, and can redeploy valuable IT assets
elsewhere
Services can be deployed quickly, which allows enterprise
IT departments to be more responsive to stakeholders.
Cloud services can be either public or private solutions.
Public cloud solutions are a much more recent
development than private solutions and are delivered over
the Internet. Clients procure a solution as a service, and can
undertake minor adaptations to tailor it for their business.
Private cloud solutions are typically more expensive than
public services, but have the advantage of permitting greater
customisation of the applications, platforms and infrastructure.
A third-party supplier provides a tailored IT solution (as a
service Software as a Services or SaaS) that is located in
the suppliers data centre and accessed over a wide area
network. Private cloud solutions have been in existence since
the 1960s when outsourcing started. A more recent example
of private cloud solutions is the UK governments gcloud.
Emergency services are used to procuring private cloud
solutions from organisations that provide specialist IT
applications and business processing outsourcing (BPO)
solutions, typically for human resources, payroll, finance, etc.
When making the transition to cloud services, all
organisations will need to manage the additional risks they
encounter. Some of these risks relate to security for
example, compliance with legislation and regulations within
the relevant country, region and industry, as well as security
concerns regarding confidentiality, integrity and data
availability. The risks are particularly significant for emergency
services, as this is one area of critical national infrastructure
where any compromise of confidentiality and integrity or the
lack of availability could have a direct impact and potentially
cause loss of life.
Examination of recent security breaches shows that few
breaches arise due to a compromise within the organisation
that is responsible for holding confidential data: many are
related to a third-party supplier. As such, it is essential that any
supplier has the appropriate technical and security
management controls in place and works with its clients to
mitigate risks. Can this level of security be provided by public
cloud service providers?
To provide assurance that the security risks associated with
cloud service provision are being appropriately managed and
mitigated cloud service providers have selected to comply
with or become certified to a wide range of security
standards. When Analysys Mason undertook an assessment
of these standards we found that Statement on Auditing
Standards No 70 (SAS 70) was the most-commonly adopted
security standard (see Figure 1). SAS 70, Sarbanes-Oxley
(SOX) and many of the other security standards shown
below are only relevant to organisations based or
headquartered in the USA. For an emergency service
operating elsewhere, these certifications only provide a
generic indication of the level of security.
Cloud service providers with a mature attitude to security
will maintain a balance between technical security controls
and security governance. From our research it appears that
the technical security controls provided by cloud service
providers are generally appropriate and conform to
recognised security practices. However, our assessment
revealed that the management of risks associated with client
data was generally poor. In particular, the majority of public
cloud service providers have not yet defined how their
security governance would integrate with a clients security
team. For example, it is unclear how providers would report
Edward Hamilton of Analysys Mason questions whether public cloud-based solutions are an appropriate solution for
emergency services, coming to the conclusion that on the whole the required security controls are not there.
Thinking of moving to a cloud?
Edward Hamilton,
is the Head of
Information
Security and
Assurance at
Analysys Mason.
He has 18 years
experience working
within IT and
telecoms, of which
the last 14 have
been providing
information
security services to
clients in both the
public and private
sectors.
Below: Figure 1
security standards
followed by a
selection of cloud
service providers
[source: Analysys
Mason, 2011].
19-21 cloudd.qxd 3/6/11 10:23 Page 19
Cloud computing
S
ince the 2010 general election, the coalition
government has accelerated measures to take control
of the public sector deficit and to set a course to
begin paying off the national debt by 2014. By not raising
taxes significantly, the pressure has fallen on reducing public
spending and so for public sector organisations to maximize
the efficient use of resources, while minimizing the impact
on front-line services
Even before the recession, the government has striven to
increase the proportion of shared services across public
sector functions. Government departments, arms-length
bodies and delivery organisations all have common activities
and assets, and this has resulted in unnecessary duplication
and costs. A 34 per cent reduction in funding for back office
functions is driving major streamlining and collaboration in
central government and its arms-length bodies.
The infrastructure for these shared services can be
substantial. Large ICT infrastructures demand high initial
capital investment with long-term maintenance contracts to
secure both a return on investment for suppliers and value
for money for users. The UK Government is in no position
to make such large investments itself for all its services today
and it is no longer necessary when the private sector has
already made the investment. This is what cloud computing
offers.
Cloud computing is a proven technology: it reduces costs,
speeds up service delivery, and provides a secure base for
shared services. In short, it has a vital role to play in satisfying
exactly these pressing government needs.
However, differences between organisations mean that
they will need to apply cloud computing in their context, to
gain those efficiencies. Recognising this, the government has
announced recently it will publish a new cloud computing
strategy.
Taking a hybrid approach
UK and international perspectives show why cloud
computing in the public sector still lags behind the private
sector today: there is a policy gap.
The Cloud Industry Forum (CIF), the industry body for
cloud computing providers, conducted a survey of end users
in early 2011 on adoption trends. The research
demonstrated that use of cloud computing has grown
rapidly and shows that the technology has now taken hold
in the UK. Overall, 49% of private sector organisations use
cloud for some of their ICT solutions. However, this figure
drops to 38% for the public sector.
Specifically, project management procedures, governance
practices, concerns over data security, procurement
regulations, and integration with legacy systems; all these
inhibit public sector organisations adopting cloud
computing. Government cannot sidestep these issues
the new cloud computing strategy must determine how to
deal with them,
It is also clear that a single approach to cloud adoption
is just not feasible in the public sector. Some services
cannot or should not be transferred into the cloud.
The cloud computing strategy will need to act more as a
Chris Mayers, chief security architect, Citrix, believes there is a policy gap in public sector cloud strategy and he
identifies a new cloud computing strategy that could help the public sector catch up with the private sector.
The public sectors drivers for change
any data breaches they detect. Waiting to include such news
in a monthly status report would clearly be unacceptable
security governance for an enterprise, let alone for an
essential element of a nations critical national infrastructure.
Cloud service providers need to offer integrated security
governance that allows two-way communication to a defined
service-level agreement (SLA).
For emergency services, the confidentiality, integrity and
availability of their IT systems and data are essential.
Emergency services typically have a mature set of technical
security controls and governance procedures. When procuring
IT services they expect providers to meet their security
requirements, but this is something that public cloud service
providers are currently unable to demonstrate. A highly
revealing way of assessing the level of maturity of a cloud
service providers security is to read its service contract. The
typical contract terms offered today might be acceptable for
an individual or a small business. However, an emergency
service or government body requires robust service levels,
regular service meetings, service credits, and the ability to
terminate the contract when a service persistently fails to
meet the SLA. The majority of contracts offered by cloud
service providers today simply do not incorporate appropriate
security and other governance controls to meet the
requirements of emergency services or government bodies.
In conclusion, we believe that the level of security
governance currently offered by public cloud service
providers makes it challenging for emergency services to
transfer any core IT services to these providers. Public cloud
service providers must refine their security offerings to
make their products and services appropriate for
emergency services and other organisations in highly
regulated industries; otherwise, these organisations will
continue to procure dedicated solutions for hosting at their
own location, or private cloud solutions that allow them to
specify appropriate governance controls.
Chris Mayers,
principal security
architect, Citrix, is
responsible for
promoting security,
developing security
strategies and
advocating the
secure enterprise.
He works with
enterprises and
government bodies
to explain how
Citrix's end-to-end
virtualisation
technologies can
help keep
resources safe.
19-21 cloudd.qxd 3/6/11 10:23 Page 20
Cloud computing
framework for public sector adoption, rather than a plan
for centralised delivery.
Compare the US governments Federal Cloud Computing
Strategy, published in February 2011.
First, the Federal Strategy laid down a cloud first policy.
This means that all government agencies are required to
evaluate safe, secure, cloud computing options before
making any new investments. With the trends in cloud
adoption detailed earlier it may appear that considerations of
cloud solutions is standard practice. However, the same
research discovered that there are still a significant proportion
of resellers that do not raise cloud computing as a solution
to end user needs (38% of resellers according to the CIF
Adoption and Trends 2011). Furthermore, great caution
regarding data security in the public sector can lead to
unnecessary rejection of cloud as a solution. By insisting on
cloud first the US Federal government has ensured that
cloud adoption will always be considered, helping to
overcome misplaced fears over its use.
The US Cloud Strategy has also established an approve
once and use often policy. As in the UK, there are many
public sector organisations that have traditionally procured
ICT solutions independently of each other, resulting in
significant duplication and financial waste.
This approve once and use often policy is a single process
for approval of applications based on cloud computing;
organisations can then use them without repeating the same
procurement process.
The UK government is considering a similar approach, but
there have been some concerns that current EU competition
regulations could be obstructive. A suite of framework
agreements similar to those that exist in parts of the public
sector for traditional technology and commoditised products
or services will need to be outlined in the new cloud
strategy.
The US Federal Strategy has also recognised four cloud
models that different organisations can adopt as their needs
require. This acknowledges that existing ICT systems may
have contractual, legacy or other issues that make a full and
immediate transition to the cloud impossible. The four
models are:
Private Cloud the cloud infrastructure is operated solely
for an organisation. It may be managed by the
organisation or a third party and may exist on or off
premise.
Community Cloud the cloud infrastructure has shared
concerns (eg mission, security requirements, policy, or
compliance considerations). It may be managed by the
organisations or a third party, and may exist on or off
premise.
Public Cloud the cloud infrastructure is made available
to the general public or a large industry group and is
owned by an organisation selling cloud services.
Hybrid Cloud the cloud infrastructure is a composition
of two or more clouds (private, community or public)
that remain distinct, but are linked by technology that
secure access between them.
Citrix has discovered that many of its customers are not
ready to migrate their data centres over to the cloud.
Nevertheless, the applications currently in their data centres
could migrate and this would offer significant, rapid,
efficiency savings in its own right. This also maintains data
storage within an existing secure data centre, while using the
cloud for service delivery. Therefore, this hybrid cloud
approach is attractive, given careful planning.
First, some applications depend on other services or data
which reside in the on-site data centre. These applications
should be decoupled so that they can work in the cloud
without migrating or duplicating the shared services.
Second, the in-house data centre and the cloud represent
two distinct infrastructure environments. But a common set
of processes, tool, and people must be applied, or the
efficiency gains will be lost.
Third, network security policies between a cloud provider
and the internally managed data centre may not match.
Organisations must select a cloud provider that can address
this issue.
The hybrid cloud approach shows that the transition to
cloud computing can be gradual and systematic, allowing
ICT professionals to control the project risk that accompanies
any change. Alongside the new cloud computing strategy,
this will remove the remaining barriers to efficiency.
19-21 cloudd.qxd 3/6/11 10:23 Page 21
Report from Scotland
C
FO Brian Sweeney (SFRS) opened the event and
welcomed the delegates in his usual inimitable light-
hearted way, making reference to SFRS (which could
stand for Scottish FRS and not just Strathclyde FRS) a dig
at the proposed restructure of FRS in Scotland. Brian also
informed all present of his long standing interest in BAPCO
and the achievements of the association. He spoke about
the possible changes to the
structure of Fire and Rescue
Services in Scotland and how
Scotland is looking at the
lessons learned from the RCC
project in England, making
reference to the RCC as being
an exercise in how not to do it
and a well done to the contractors for filling their boots. He
then went on to speak about the early days of mobile data
in the 90s when Strathclyde used ruggedized PCs designed
for use in a tank, and that were too big to fit in the cab of a
fire appliance. He stressed the importance of the need for
information that was required by fire fighters to assist their
decision making at incidents and that communications is
always identified as a consistent problem after all incidents.
He added that BAPCO is well placed to advise and lead on
all communication and IT matters, and that reliable
information governs the pace of how incidents progress.
Andrew Walker (Syntech Systems) gave an interesting and
informative presentation on Optimising Airwave, and with
the use of graphs and data explained how costs can quickly
escalate if Airwave usage is not controlled. He made
reference to all services having the equivalent of teenagers
with contract mobile phones out there with Airwave radios
that are freely spending their parents money. His
presentation pointed out the many pitfalls that can be easily
overcome to reduce the cost to an organisation and
ultimately the tax payer.
Kenny Fraser (Strathclyde FRS, also BAPCO Scotland
committee member) gave a professionally-produced 3D
walk-through presentation on the benefits of using Mesh
technology both to enhance fire ground communications for
firefighters and for information-sharing at a large urban
incident. He stressed this can be achieved using COTS
technology and not a bespoke solution.
Dr Ahmed Aldabbagh (QuinetiQ) senior engineer and
Shaun ONeill (BAPCO) project
officer gave a joint presentation
on the achievements realised by
project Secricom. How its 13
EU-wide partners are
investigating the use of currently
available technologies to
optimise and maximise the
achievable benefits to society during a major crisis with a
specific focus on crisis management across state borders.
(The outcome of the project was showcased at the annual
BAPCO conference at Islington.) Emphasis was placed on
not relying on a single communications provider, but to look
towards open standards based on a core IP network and
standard technologies to realise the goal and meet the
requirements set by this important project.
Prior to lunch the AGM of the Scottish Region elected the
Chair and Committee members for the next 12 months.
Suitably refreshed the delegates returned to the excellent
McGill theatre for the afternoons presentations which
commenced with Jeanette Stewart, senior manager and ICT
consultant, Analysys Mason, who spoke on the topic of
Optimising future ICT choices. Jeanette emphasised how
the future market for business applications is expected to
grow but within an environment of cost benefits and service
improvement. Indicating a move away from managed
services to self-build with organisations sharing cost such as
the costs of fibre circuits and cloud computing. She made
reference to a review taking place in Scotland to consider
the effectiveness of IT procurement for public services with a
The Scottish weather was for once behaving itself with only occasional light rain putting a slight dampener
on arrivals. The day started at 9:30, February 23, as 49 delegates and exhibitors met up at Strathclyde Fire and
Rescue Service HQ in Hamilton, writes Steve Dobson, BAPCO Scottish Region Committee.
Beating the
budget with
technology
Scotland is looking at the lessons learned
from the RCC project in England, making
reference to the RCC as being an exercise in
how not to do it
Brian Sweeney, SFRS.
Thanks to the
following
exhibitors;
Radio Telecom
Services; Cyfas
Systems;
Panorama
Antennas; APD
Communications;
Analysys Mason;
Frequentis; Maxa
Technologies; Sonic
Communications.
Special thanks to
Tracey Langmaid
(BAPCO
administration)
and Colin Dalziel
for all their good
work in arranging
this successful
event.
26-27 scott.qxd 3/6/11 10:25 Page 22
mind on invest-to-save rather than technology for
technologys sake.
Ricky Gray, consultant and retired deputy chief constable of
Strathclyde Police asked the audience to consider the
question: Is Scotland ready for joint control rooms?. In his
previous life Ricky gained a vast amount of experience in the
introduction and use of Airwave in a large police force. In this
era of financial restraints he said it was too good a recession
to waste with 42 billion disappearing from the Scottish
budget over the next 15 years and the possibility of there
being only one police force and one fire service in Scotland,
pointing out that we already had one ambulance service
already. Ricky then went on to give a presentation on joint
control rooms in Holland explaining how
this was achieved and that the Dutch
experience in his opinion should be
looked upon as an example of best
practice. Scotland was an ideal size to
implement something similar, with a
population of 5 million and organisations
accustomed to working closely together.
Shaun ONeill, BAPCO, gave an update
on BAPCO the year ahead. He
explained the changes in the presidential
and executive teams with the arrival of the
new chief executive Tony Antoniou and a
change in focus with the executive
committee looking at amending the
constitution to more reflect a modern and
forward-looking association. Shaun
outlined the broad objectives of our
association. We should be conscious of
the economic climate and further engage
with members especially Cat 1 & 2
responders and local government
employees such as emergency planning
officers as well as remain a customer-
focused organisation. He also spoke about
the new and exciting web portal that is
currently under construction.
Simon Land, business development
director, ARL Comms, informed the
audience on the benefits of using VoIP
over many different bearers, including the
Emergency Area Radio Link (EARL) system
over any radio bearer. He explained how
this can create interoperable
communications between all emergency
response organisations using broadband;
their existing infrastructure; and two-way
radio communications equipment. His
presentation included a case study of this
system and a demonstration with a call to
one of his colleagues in a remote location.
Peter Hudson, senior project manager,
Digital Mobile Radio Association, explained
the benefits of using the DMR standard
(ETSI) to enhance current PMR spectrum use and how this
standard has been defined for use within a multivendor
environment. It was not a replacement for TETRA but
designed for users who deploy analogue VHF/UHF radios to
achieve a doubling of capacity in existing licenced channels.
How this standard now accounted for 70% of digital radio
sales across Europe and was expanding all the time with
features such as GPS data, IP data and priority call control.
Colin Dalziel the BAPCO Scotland region (re-elected) Chair
brought the days proceedings to a close at 15:40 by
thanking all the speakers, exhibitors and delegates for their
attendance, and our host Strathclyde FRS for the use of the
excellent facilities and the quality of their catering.
COMMAND AND CONTROL CENTRE SOLUTIONS
FOR A SAFER WORLD
FREQUENTIS Control Centre Solutions Collaborative, Resilient & Integrated
FREQUENTIS is a world wide leading provider of command and control centre
solutions for the police, ambulance and fire and rescue services. We focus on
collaboration, where our state-of-the-art control room solutions are instru-
mental in achieving this. But also understanding the operations and how
people deal with every day challenges is paramount. Our systems are sure to
win you over thanks to their absolute reliability and user friendliness.
FREQUENTIS UK Ltd Gainsborough House, 2 Sheen Road,
Richmond-upon-Thames, Surrey TW9 1AE
Phone.: +44/208/9732616 www.frequentis.com
26-27 scott.qxd 3/6/11 10:25 Page 23
THERE IS A MOMENT ON ITS WAY RIGHT NOW.
One that will test how aware you are. How fast you can react. How many jobs you can juggle.
A moment when you need to be connected. To other people. To more knowledge.
At Motorola Solutions, we prepare people so they can rise to these moments.
We help firefighters see around buildings and police oficers around street corners.
We make supply chains visible to retailers and entire power grids to utility workers.
We provide the situational awareness first responders need when a moment brings catastrophe.
And help companies deliver shipments at the moment theyre promised.
We do this by connecting them to seamless communications networks, applications and services,
and arming them with intuitive, nearly indestructible handheld devices.
So they can team up with each other in real time.
Giving them the power to make critical business decisions. The courage to run towards danger. The freedom to excel at their jobs.
Whether the moment brings an unexpected spike in demand. A potential customer. A suspect on the run.
A disaster relief efort. Or a man down.
At Motorola Solutions, we innovate for the moment that is coming. So people all over the world can rise to whatever it brings.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners.
2011 Motorola Solutions, Inc. All rights reserved.
motorolasolutions.com
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