Professional Documents
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FeedFront Magazine, Issue 8
FeedFront Magazine, Issue 8
www.affiliatesummit.com
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™
03 Affiliates: Stop Waiting for 12 Pro Digital Video Camera 23 Taking the Leap Across
Overnight Success Formats Explained the Pond
Matt McWilliams Peter Fitzpatrick Jodi Rieger
STAFF
Co-Editors in Chief
Missy Ward, Shawn Collins
Co-Publishers
Missy Ward, Shawn Collins
Contributing Writers
Mike Buechele, Thomas A. Cohn, Shawn Collins,
Aaron Dragushan, Matt Enders, Peter Fitzpatrick,
Dylan McDanniel, JB McKee, Matt McWilliams,
Andrew Paul, Dina Riccobono, Scott Richter, Jodi
Missy Ward & Shawn
Rieger, Stephen Robinson, Eric Schechter, Michael Collins, FeedFront
Sprouse, Michael Vorel, Missy Ward Co-Editors in Chief
Graphic Design
Lynn Lee Design “October, and the trees are stripped bare, of movie “Titanic” in the late 90’s and created a
all they wear, what do I care. October, and t-shirt that played off the film (“It Sank. Get
Magazine Coordinator Kingdoms rise, and Kingdoms fall, but you go Over It.”)
Amy Rodriguez on... and on...” (October, U2)
Long story short, he cleared $100,000 with
It was a year ago this time that people in the this limited shelf-life idea and started his
Affiliate Summit
1253 Springfield Avenue, Suite 327
performance marketing space, and pretty agency with these shirts.
New Providence, NJ 07974-1935 much every other sector, were freaking out
about the economic future. He was paying attention and that attention
tel (417) 2SUMMIT (278-6648)
paid for his future.
fax (908) 364-4627
Recession. Depression. Obsession.
Then there was Chris Brogan and Julien Smith,
Articles in FeedFront Magazine are the opinions Would we no longer to be able to call co-authors of the New York Times bestseller,
of the author and may not necessarily reflect the ourselves affiliate marketers when the dust “Trust Agents”.
views of the magazine, or its owners. FeedFront
settled?
Magazine always welcomes opinions of an The duo tag-team keynoted and imparted
opposite nature.. Some people fell off, but just the same, there how trust is the most valuable online
were others that entered the industry. currency.
For more information, visit: www.FeedFront.com
But we didn’t persevere by being an industry They shared how social networks and
Interested in advertising? Please visit http:// in stasis. We have focused on solving personal connections can be leveraged to
feedfront.com/advertising/ or email us at: problems and building social capital - two build your brand’s influence, reputation, and
contact@feedfront.com concepts that were reinforced by the keynote profits.
speakers at Affiliate Summit East 2009.
It’s not as easy as it sounds to be in the right
Peter Shankman, founder and CEO of The place at the right time, and to gain the trust of
Geek Factory, confided in his keynote address an audience.
that he’s been diagnosed with something
worse than ADHD when it comes to attention. As U2 once sang, “Kingdoms rise, and
Kingdoms fall”.
He suffers from “ADOS... Attention Deficit ooh,
shiny.” While the others get caught up in reports on
how the sky is falling, you go on... and on.
But seriously, folks. One of the hallmarks of a
successful affiliate marketer is their ability to Because you’re an affiliate marketer, and
pay attention, and to capitalize on problems you’re not going out like that.
with solutions. Missy Ward & Shawn Collins
In one of the early cases for Peter Shankman, FeedFront Co-Editors-in-Chief
he took notice of the mass popularity of the
Affiliates: Stop Waiting for
Overnight Success By Matt McWilliams
“When it comes to getting things Leave a spot on your to-do list open
done, we need fewer architects and for new ideas, too. If you read of a
more bricklayers.” -Colleen Barrett new idea and want to try it, try it!
Don’t let it sit too long.
Are you an architect or a bricklayer?
The marketing world, and
Recently I received an interesting particularly the affiliate world, is full
email from an affiliate. I tried my of ideas: weird ideas, revolutionary
best to reply in detail and help the ideas, and plenty of “why did I
affiliate, but in the back of my mind not think of that?” ideas. Many of
I wondered if it would really help. them succeed. Still many others
What this affiliate wanted to know Matt McWilliams fail miserably. The only way to truly
was how to go from being a newbie know what works and what doesn’t
to being a $100,000/month affiliate. is to take action and risk failure.
affiliates really do have a thirst for
Of course, we all want to know that, Let me be clear, there is a time for
knowledge and a desire to achieve.
right? planning and brainstorming and
But too often they live by fear. Fear
What this affiliate failed to of failure, fear of losing money, and certainly researching. There is a
understand, and it is the harsh often a fear of missing out on the time to be an architect. But Mrs.
reality of… well, any business, latest trend or tip that will make Barrett is right when it comes to
is that most people don’t jump them an instant millionaire. affiliate marketing, we need more
directly from a newbie to a bricklayers.
All the while, they are missing out
$100,000/month affiliate. They What are you waiting for? Be a
on doing. They are failing to act—
make $1,000/month, $5,000/month, bricklayer—take action now!
actually working on their site and
$20,000/month, and so on.
ads, building content, and testing.
This affiliate had a list of
When I am asked for advice on
approximately 20 questions. He had Matt McWilliams is the Affiliate
marketing our program, I usually
all the best intentions in the world. Manager for Legacy Learning
limit my suggestions to 3-5 major
He reads all the blogs, gets all the Systems’ Learn and Master Courses at
ones based on the affiliate’s areas of
newsletters, and probably reads all www.learnandmaster.com/affiliates.
expertise and I always end with this
of the forums, but what I often fear
simple piece of advice:
with affiliates like this is that he will
fail to act! Be sure your to-do list is no
more than five items long. Don’t
As the great German writer,
allow your to-do list to become
Johann Wolfgang von Goethe says,
a mountain of tasks that are
“Knowing is not enough; we must
impossible to attempt, much
apply!”
less accomplish. It’s the number
I see many affiliates who suffer from one reason I see so many well-
the proverbial “paralysis by analysis” intentioned and hard-working
and it is unfortunate because these affiliates fail.
In these tough economic times, one of the is promoting your program using Review each of these affiliate’s sites to
challenges affiliate managers constantly search and what additional tools do determine if they are promoting your
face is ensuring the growth and health of they need? merchant in all relevant categories to
the affiliate programs they manage. maximize exposure to their site visitors. If
not, reach out to them and provide them
Perhaps the most important thing is Often times, upon completion of this
with any updated creative, copy or other
making sure their programs are financially exercise, you’ll have a clear and concise
offers to increase your placement.
prosperous. One of the best ways to do strategy for taking the necessary steps
this is by auditing your affiliate program. to grow your program. Many of these The key to successfully executing these
questions will also create solid content for strategies is to create relationships with
There are two very effective strategies
an activation campaign. your affiliates and make them feel like they
that an affiliate manager can utilize to
are part of the solution.
determine if their affiliate programs I’ve found that these are typically the first
are growing and competitive in their questions affiliates ask when I’m pitching While maintaining relationships with
respective space. These key strategies are a program to them. Having this data your top performers is important, don’t
competitive analysis and performance available can prove to be invaluable in overlook the “long-tail” affiliates that can
audit. activation efforts. also make a difference in growing your
affiliate program.
A competitive analysis is a great way to Beyond the benefit to affiliates, knowing
identify any strengths or weaknesses this information can also be helpful when
within your affiliate program. This analysis requesting additional resources from the
will also dictate what steps to take to merchant. This level of analysis indicates Stephen Robinson is the Director of
grow your program. After completing this your investment in the overall success of Affiliate Relations for the affiliate
analysis, you should be able to answer the the affiliate program. management agency JEBCommerce.com,
following questions: MyAffiliateCoach.net and
A performance audit is another way of NewsForAffiliates.com.
evaluating the overall success of your
• What is the current EPC (earnings
program. The first question to ask is
per 100 clicks) for your program?
“who is in my program that should be
• What is your conversion rate and is it performing, but isn’t?”
on par with your top competitors?
You can quickly find out by comparing
• What is the average order size? data year over year (or month over month)
• What creative is available to your to determine if any affiliates that used to
affiliates? Is it outdated? Should it be be top performers are not performing
refreshed? nearly as well or are no longer promoting
your program at all. This list of declining
• PPC (pay per click) policy – Is search performers will become your activation
allowed in the program? If so, who targets.
By Missy Ward
Missy: Any advice for people that want to get started using
video in their marketing efforts?
Photo By Shawn Collins: Loren Feldman and Mike Wayne Missy: Complete this sentence: Social Media was
_________ two years ago, but now it is all ________.
Loren: I come from a comic background so it just seemed
natural to me. Plus let’s be honest, there is quite a bit to Loren: Social Media was innocent two years ago, but now
mock. The whole thing happened very organically. it is all business.
Missy: How about the Audience Conference. Tell me a little Missy: What is your favorite Web site today and why?
more about why you are starting that conference series
and what it’s all about. Loren: I like techmeme.com. It’s quick, current, and gives
me the info I need.
Loren: It’s a mixture of my friends from various industries.
Tech, bloggers, the arts, affiliate marketers. We all have Missy: If your life can be summed up in a song, what
something in common and that is to be able to reach and would it be?
engage an audience. So, I figured lets all get together
have some fun and see if we can learn what we all have in Loren: “Misguided Angel” by Cowboy Junkies. It’s about a
common and how we can take things from each discipline. nice guy who’s misunderstood. I can relate to that.
Loren: I’d like to get off the Web one day, but I don’t see
that happening soon. So, I guess I’ll just keep making the
best videos I can to help clients or entertain viewers.
Thinking about having some online videos professionally Peter Fitzpatrick is the Founder/Executive Producer of RippleKey LLC –
produced? It can be confusing trying to figure out which format Creative Media & Productions (www.ripplekey.com).
will work best for your needs. Here’s some helpful information on
the most popular professional digital video camera formats:
Serious Content:
In this fast-paced world, people have little content must contain critical
patience for options that don’t generate keywords, but just as importantly
results. Yet too often, publishers of affiliate it needs to focus on the subject
sites mistakenly assume that if they flood matter. It’s remarkable how many
their domain with the right keywords, publishers fail this test with long
but pay lip service to content quality, home page introductions or bait
site visitors and, by extension, their and switch text.
advertisers, will be happy nonetheless.
• It contains no flowery language.
Wrong, wrong, wrong.
To hold your visitor’s attention,
avoid needless adjectives,
Online advertisers, more than anything
polysyllabic mumbo-jumbo and
else, seek quality referrals. Think about it:
self-important technical jargon
do merchants want “window shoppers”,
(unless, of course, keywords are in
or people who are serious about buying?
play). And if you can say something
It only makes sense that to attract serious
in five words instead of ten, do it. Dylan McDanniel
prospects, you need to provide serious
information. • It’s updated regularly. Active Web
sites score higher in searches. You
Hence your need for serious, high-quality don’t have to rework your entire site Sites with serious content are also naturals
content. Not only will higher search every week, but make sure you’re for community pages and forums that
rankings result, but you’ll also attract adding content regularly. count as original material. Pay close
visitors who are closely targeted to your attention to the content you furnish,
advertiser’s key audience—and primed to While there’s no shortcut to creating and you’ll create a destination that
purchase. a high quality, content driven site, the benefits—and profits—both you and your
payoff more than offsets the investment advertisers.
So what defines serious content, and how required.
do you generate it? First let’s look at the
traits all strong publishing content has in If funds are tight, you can save by writing Dylan McDanniel is COO and Co-Founder of
common: the content yourself, as long as you have Epicenter Network (www.epicenternetwork.
expertise in the subject matter or can com) , an integrated affiliate marketing
research it adequately. But don’t be afraid network and provider of affiliate publishing
• It satisfies a niche. Web sites software.
to hire a professional writer; freelancers
don’t have to satisfy all aspects of
are affordable.
a subject to be useful. In fact, the
more completely you cover a subset
Don’t forget that original videos, site-
of a topic, the more value you’re
specific applets, graphics and animation
likely to be to those interested in
all count as fresh content. What’s more,
your subject area.
free online services such as DM-2.com
• It’s original. This is the golden enable you to easily organize your content
rule. Nothing draws and holds site using attractive page templates, and even
visitors like fresh, useful material. host your site at no cost.
Newsfeeds and syndicated copy are
valuable content sources, but they Strong, unique content is your key to
won’t score traffic. success as an affiliate site. Chances are
your core audience will return frequently,
• It’s to the point. Obviously your
bookmark you, even refer you to others.
Many affiliates boast inflated earnings, and then spread • Every ad group should have just two or three ads, not just
misinformation, perhaps intentionally, to mislead everyone else. one and not ten. This allows you to choose winners quickly.
Their “secrets” no longer work and are therefore safe to release. • When you start a new account, you want to build great
account history, or else your ads will go under review if
And then there are folks who hawk their ultra expensive Pay Per there are too many disapprovals.
Click (PPC) training courses and software. Not saying these aren’t
useful. Just saying it’s hard to get a real education on PPC. What • MSN converts better than Google, but it has lower volume.
forums should you read, what software, whose blog, and so forth? • Always run the same offer via two networks: your primary
(that makes the most money for you) and a backup (just to
A few years ago, I decided to give the PPC game a try. What did I keep your primary honest with payouts and scrubbing).
know as a “high volume email deployer,” guy running an affiliate
• Learn Google AdWords Editor and Google Analytics. They’re
network (affiliate.com), and new to PPC?
free and most affiliates don’t understand that you can tie
these together to create awesome reporting.
Well, I started running dating and ringtones ads and within a few
days was killing it. Markus Frind, CEO of PlentyofFish.com, was
doing the same and was teaching his father, girlfriend, and other
Scott Richter has had huge success in affiliate marketing and shares
people who had no clue about Internet marketing about PPC.
his experience in building and optimizing successful campaigns at
scott-richter.com.
And they were making a few hundred bucks a day. I decided to
Eric Schechter
Advertising claims by merchants have It is no surprise that the FTC shows being sent to the government’s Web
long attracted the attention of state increased interest in affiliates. It has site.
Attorneys General (AG) and the Federal long held that it is not just advertisers
Trade Commission (FTC), but recently who are liable for deceptive advertising. Also, state AGs have cited the role of
these regulators have signaled a Anyone who plays a promotional role, affiliates in their latest actions against
willingness to pursue advertising cases be it ad agencies or shopping channels, online promotions, and these may
against a new target: online affiliate is liable for its role in allegedly deceptive be followed by other AG and/or FTC
marketers. advertising. actions against merchants, affiliates,
and/or networks that either engage in
Until recently, affiliates have operated Now the FTC may apply this expanded deceptive advertising, or knowingly
anonymously and attracted little liability principle to affiliates. It is assist and facilitate it.
scrutiny, because they do not sell revising its Endorsement Guides
the goods/services featured in their to clarify that both advertisers and In addition, affiliates’ unauthorized use
published content. But affiliate- endorsers could be liable for the of celebrity and news images and marks
published pages have always been endorsers’ false advertising claims, is subjecting them (and the merchants
vulnerable: if they contain misleading and for failing to disclose material they link) to charges of trademark
claims about a product, or fail to disclose connections between advertisers and infringement, false endorsement and
connections with sellers, the affiliate endorsers. But it has not confronted this related allegations, under state and
may face liability for deceptively driving issue – until recently. federal law.
online sales.
In May, the FTC sued affiliates Now that the FTC and AGs have
Recently, the FTC and AGs have stepped who pretended to operate brought cases, affiliates should consider
up scrutiny of online claims. Regulators “MakingHomeAffordable.gov,” the themselves on notice: any affiliate
have attacked a variety of questionable official Web site of a federal program who engages in or assists with fraud
practices, from misleading product providing free mortgage assistance. The might end up in the crosshairs of law
claims, to deceptive trial offers with defendants purchased links on results enforcement. Affiliates must be careful
unauthorized charges, to falsely implied pages when consumers searched for to publish truthful content that is not
celebrity/expert endorsements and fake “making home affordable.” A sponsored deceptive and contains the proper
consumer blogs. link displaying the official site’s full URL disclaimers and disclosures.
appeared in the search engines’ results.
Affiliate-created blogs, review sites and
other pages have proliferated, filled with Consumers clicking on the ads were Mr. Cohn focuses his practice on advising
claims that drive traffic to merchants. directed to sites that sell paid loan clients on the legal and practical aspects
When this content contains suspect modification services. Although the FTC of compliance with state and federal
claims or fails to disclose connections did not sue those Web sites, it alleged consumer protection regulations and
with sellers, there may be liability for the affiliates were attempting to defraud industry self-regulation programs,
deceptively inducing sales. homeowners by falsely implying as well as representing clients during
through search results that visitors were investigations and enforcement actions.
And I do know who put it up there originally. And they did try to do
damage and it kind of backfired. I think you fight the fire. They want
you to start a fire. They want you to respond. And I don’t respond,
because it doesn’t matter. The people that study with me and follow
me, they know that what I do has integrity.
The email address is the safest thing to request, but double opt-in
ensures that if they’re going to put “screw you Johnny” or whatever
it is, they’re putting some stupid entry in there, that obviously you’re
never see it. It will get kicked. It will never be confirmed in the system.
Opt in, video. Third component. At the end of the video, which is very
short, 15 seconds, call to action. There should be social proof. A stream
of 10 to 15 seconds of people raving about what it is you do. They
should be monetized.
So, the question is, what makes some email get This is tantamount to letting a monkey with a wiffle
delivered, some go into the spam/junk folder and bat rebuild the transmission in your car or manage
other email get lost in space? The answer is pretty your 401k. You can have the best email marketing
simple, reputation. system, with white listed IP’s, great deliverable data
and the best converting offers on the planet, but if
The reputation of your IP addresses will determine, you don’t have the right person running the program,
with 95% surety, if, when and how the email you are there is no chance to make money.
sending will be handled by an ISP. You may ask, how
do I manage the reputation of my IP addresses and Think of your email marketing strategy as if you
where do I start? My answer would be, “Find the right were baking a cake. Each ingredient in the recipe is
Email Service Provider (ESP)”. important to the success of the cake as a whole. If
you omit one ingredient like sugar or flour, your cake
Choosing an ESP with an intelligent, knowledgeable will not be the success you thought it would be.
and educated staff is the first place to start. An ESP
that works on a flat rate or monthly fee, versus on the Likewise if you skip one of the important steps in
amount of email you send is the way to go. your email marketing strategy, you will not get the
deliverability, results or ROI you expected. If you do
Working with a company that will provide free your homework, you’ll be mailing into the world’s
technical support, monitor and manage your IP inboxes while munching on the best chocolate cake
reputation, help clean and validate your email data, you have ever had and getting paid for it.
give you advice on setting up and sending out your
campaigns is very important.
Andrew Paul is the CEO and Managing Director of Boca
There are many companies who will sell you a service Networks, an ESP and email marketing publisher.
and get you setup, but you will find that you are on
your own after your check has cleared.
Staying Productive
There was a time when travel and work
were not possible simultaneously. But
now, with the help of portable gadgets,
staying productive while on the road is a
reality.
If you missed Affiliate Summit East the word out that you’re attending. least, send a courtesy email to each
2009 (“ASE”), you missed a great Announce your presence prior to the person and try to include something
business opportunity. While sessions are show on LinkedIn, Facebook, Twitter, memorable about your prior meeting.
educational, the best networking occurs and the Affiliate Summit social network.
after-hours. You can wait until you get While you won’t end up working with
to town to plan your schedule, but your While you don’t have to set up meetings everyone you meet, connections go far
best bet to maximize your time is to with every person who replies, you can in any industry. The social media whiz
plan ahead, stay connected, and always stay in the loop with the important you meet today could be friends with
follow up after the show. events that allow you to make the most the super affiliate who helps get your
of the show. campaigns to the next level tomorrow.
Before you book your plane ticket, know
what your goals are. What does success The biggest thing I learned from ASE Approach each and every show like a
look like to you? Whether it’s developing and really all the shows I’ve been to business opportunity; at the end of the
new connections or taking advantage of is that it’s a 24-hour event. There are day, the goal is always the same - to
open bars, keep your end goals in mind keynotes, panels, dinners, and parties. make more money.
when planning your show strategy. If you don’t plan ahead, you end up
missing some great opportunities for
Take a look at the attendee list and pick meeting unexpected guests. Dina is the Marketing and Social Media
three potential partners you’d like to do Manager at MarketLeverage Interactive
business with. Set up meetings during Pack some Red Bull and save up cash Advertising, Inc., a performance-based
the show well in advance. It’s almost for cab fare around town, because the online marketing services company.
impossible to track down big names longest nights are the best for getting to
during the show and when you do, know people.
they’re overbooked and may not be able
to chat before hopping on a plane. When you exchange contact
information, keep notes on the back
Do your research in advance; know what of cards of conversations or points you
your business goals are and who can want to remember. If you did your job,
best help you accomplish them. Find you’ve ended up with so many cards
those people now, set up a meeting, and you won’t remember every person you
put together a business proposal. Don’t met.
oversell, but do show up prepared.
Even if you can’t place faces with names,
If you want to make a big impact and do not make any exceptions when
get the most out of the show, get it comes to following up. At the very
The Advertising Tax has the power to both reform and injure
our entire industry. To date New York, Rhode Island, and North
Carolina have all passed the tax. Other states have seen the
damage these laws do to small businesses and have shot down
similar legislation.
By Shawn Collins
Affiliate Summit East 2009 (ASE09), the The day also marked the opening of the booth or five Platinum passes at Affiliate
biggest of any Affiliate Summit East with exhibit hall, which spanned two floors Summit West 2010.
3,076 attendees, kicked off in New York and was crowded until closing.
City on August 9, 2009. The three sports in the competition
There were also a series of packed were toilet racers (motorized toilets on
The previous peak attendance for an educational sessions on the second day. wheels), Skee-ball, and Whack-a-Mole.
Affiliate Summit East show was 2,341 in
Boston last year. Towards the end of the day, there was a As things drew to a close, I was chatting
progression of roundtables hosted by a with a number of people about the
Day one of ASE09 featured a series of dozen experts on various topics related syndrome that hits attendees as they
educational sessions and the Affiliate to affiliate marketing. leave an Affiliate Summit (or any other
Meet Market, where six hours of conference).
networking took place. Day two wound up with a four-hour
session of networking and karaoke at After several days of networking, we
After we experienced some long lines TechKaraoke, where a long list of folks in strengthen our bonds, and there is a
this past January at Affiliate Summit West the industry sang their hearts out. sense of emptiness when everybody goes
2009, a number of things were changed their separate ways.
to alleviate the time for picking up The final day of Affiliate Summit started
badges and registration materials, and with a keynote address from Peter But it doesn’t have to be that way – we’ve
lines were low throughout the day. Shankman, who had the crowd laughing got YouTube, Twitter, Facebook, the
and thinking with his talk. Affiliate Summit Social Network, and
The second day started with the keynote other venues to stay together.
address from Chris Brogan and Julien The day also featured a series of
Smith, co-authors of the New York Times educational sessions and the final day of Then again, there is no replacing Affiliate
bestselling book, “Trust Agents”. the exhibit hall. Summit West 2010, taking place January
17-19, 2010 in Las Vegas. We look forward
The capacity crowd was engaged as the The final session was GeekCast.fm Live, to seeing everybody again next January.
keynote ran beyond the end time with where podcast hosts answered questions
the entertaining banter between Smith from the audience on podcasting and a
and Brogan. host of other issues. Shawn is a Co-founder of Affiliate Summit
and Co-Editor-in-Chief of FeedFront
After the keynote, Chris Brogan and Finally, ASE09 wound up with the Affiliate Magazine.
Julien Smith signed copies of Trust Triathlon, where participants contributed
Agents for a line of Affiliate Summit $100 each to Big Brothers Big Sisters of
attendees. New York City for the chance to win a
ke Event
ic at the TechKarao
ockin’ the M
Jim Kukral R Ask the Experts Ro
undtables