The workshop will introduce visual design tools to engage service users and providers in investigating and developing service design proposals. Participants will experience using tools to gather user research, map user journeys, visualize relationships and generate insights. They will then use these tools and analyses to prototype and test service propositions. The goal is to discuss how visual methods can improve understanding of user needs and generate opportunities for new service designs.
The workshop will introduce visual design tools to engage service users and providers in investigating and developing service design proposals. Participants will experience using tools to gather user research, map user journeys, visualize relationships and generate insights. They will then use these tools and analyses to prototype and test service propositions. The goal is to discuss how visual methods can improve understanding of user needs and generate opportunities for new service designs.
The workshop will introduce visual design tools to engage service users and providers in investigating and developing service design proposals. Participants will experience using tools to gather user research, map user journeys, visualize relationships and generate insights. They will then use these tools and analyses to prototype and test service propositions. The goal is to discuss how visual methods can improve understanding of user needs and generate opportunities for new service designs.
The workshop will introduce visual design tools to engage service users and providers in investigating and developing service design proposals. Participants will experience using tools to gather user research, map user journeys, visualize relationships and generate insights. They will then use these tools and analyses to prototype and test service propositions. The goal is to discuss how visual methods can improve understanding of user needs and generate opportunities for new service designs.