PROBLEM AND ITS BACKGROUND

Hello, These are the following reasons why an organization go for HR management software: HRMS

Manage information for employees: Personal profiles, skills, education, dependants, training, fixed assets allocated, salary progression, important details for driving license, visa, work permit, passport etc ash!oard for instant access to information "rades with !enefits tied to them #ntegrated recruitment solution for efficient recruiting and resume management$ %dd&on module' %utomates alerts for various events like expiry of driving license, visa, work permit, passport etc Payroll %utomates the payroll process using data from self&service, leave and loan applications #ntegrates leave and loan accounting efines unlimited earnings and deductions Track salary progressions %ll earning and deduction heads can !e suita!ly grouped to map in&to the cost(accounts head $optional' with automatic data transfer facility to general ledger(su!sidiary ledger( pay check(!ank transfer(!enefit admin process Host of post&payroll reports that gives you )*+ degree view of payroll Self Service

%utomates leave process from application to final approval #ntegrates seamlessly with payroll application ,fficient and well organized workflow driven methods to manage employee profiles, !enefits, leaves, loans and salary calculations -heck online status of leave ,xpense recovery from -ompany %ir Ticket re.uest /nline access to HR and payroll info with proper control mechanism for employees and line managers 0ell structured navigation for ease of use Recruitment and Resume Manager Post vacancy Resume classification and storage for easy retrieval Tracking of candidates coming thru Recruitment agencies 1hort&listing and interview scheduling 1etup of #nterview parameters and rating of candidates 1etting up of #nterview calendar for interviewers -heck references %ddition of selected candidates to HR system Reduces cost per hire Appraisal )*+2 appraisal 1etup of %ppraisal Managers and %ppraisee /utside contri!utor management %ppraisal template setup Minimal training needed for all contri!utors 3uick access to appraisal history 4Time Sheet

Helps manages manpower effectively and efficiently Pro5ect wise time accounting for employees Multi dimensional reports on time spent for -lient "roups, -lients and Pro5ects Hi, -ompanies choose HR#1 in order to leverage the potential of the employee, in the process they streamline their payroll process, their organizational work flow, maintain each and every activity !oth at the employee level and at employer level6 Here are the things that HR#1 can do 76Maintaining ,mployee ata!ase 86Payroll Processing )6Resume 1creening 96%ttendance Management :6;eave Management *6Training <6Performance Management =6>enefits and -ompensation Management ?6Travel Management 7+6#nternal -ommunications 776Pro5ect Management 786,xit Process 0hen things were done using paper it !ecomes very tedious not only for the HR, it is difficult for the company to maintain all these things without any glitches6 HR#1 not only automates the process, it !rings more efficiency of the workforce therefore the R/# is higher, 1ince HR task is most simplified he or she can concentrate on other things6

18. Faster infor ation !ro"ess# Greater infor ation a""$ra"%# I !ro&e' !(annin) an' !ro)ra 'e&e(o! ent# an' En*an"e' e !(o%ee "o $ni"ations +O&er an# 1,,-.. /RIS0 Benefits 1,. La"1 of ana)e ent "o it ent No or !oor(% 'one nee's ana(%sis Fai($re to in"($'e 1e% !eo!(e Fai($re to 1ee! !ro2e"t tea inta"t Po(iti"s 3 *i''en a)en'as Fai($re to in&o(&e 3 "ons$(t si)nifi"ant )ro$!s La"1 of "o $ni"ation Ba' ti in) +ti e of %ear an' '$ration /RIS0 C*a((en)es BACKGROUND OF T/E STUD4
Gerr%5s Gri(( !ro&i'es e&er%one an' an%one 6*o (o&es to eat 6it* fres* foo' t*at is "oo1e'# )ri((e'# or !re!are' to satisf% t*e ost 'istin)$is*in) of !a(ates. U(ti ate(%# e&er% ite on t*e en$ )oes !erfe"t(% 6e(( 6it* %o$r fa&orite 7e&era)e8 6*et*er it is a("o*o(i" or not. For a f$(( ea( 6it* t*e fa i(% or for a ni)*t9o$t 6it* t*e 7o%s or )ir(s# Gerr%5s Gri(( offers t*e !erfe"t !(a"e 6it* t*e !erfe"t en$ to fit an% o""asion at an% 7$')et. It is t*e Gerr%5s Gri(( Gro$! of Resta$rants5 a'&o"a"% t*at t*e en2o% ent of )oo' foo' an' 'rin1s $st $(ti ate(% an' tr$(% 7e a re(a:in) e:!erien"e. T*at is 6*% a(( Gerr%5s Gri(( o$t(ets s!ort a (oo1 an' fee( t*at is re inis"ent of tro!i"a( resorts. Nat$ra(# restf$( an' $ni !osin). Gerr%5s Gri(( *as )one 7e%on' it5s e:!e"te' tar)et ar1et# fro t*e )oo' o(' 7ar1a'a of 7o%s an' )ir(s $n6in'in) 6it* a "o$!(e of 7eers after a *ar' 'a%;s 6or1 to fa i(ies s*arin) <$a(it% ti e o&er ($n"* or 'inner.

O$r FOOD Gerr%;s Gri(( offers a en$ !a"1e' 6it* s"r$ !tio$s foo' ran)in) fro Gri((e' Seafoo'# Fi(i!ino an' Asian fa&orites an' tastef$((% !re!are' 7eer ates an' Pi"a9Pi"a. For a f$(( ea( 6it* t*e fa i(% or for a ni)*t o$t 6it* frien's# Gerr%;s Gri(( offers t*e !erfe"t !(a"e 6it* t*e !erfe"t en$ to fit an% o""asion at a reasona7(e 7$')et. A on) o$r 7est se((ers are Ini*a6 na P$sit +Gri((e' Ca(a ares.# Cris!% Pata# Por1 Sisi)# Beef Kare9Kare# Ni(a)an) B$(a(o# Beef Ka('ereta# Ini*a6 na Mano1 +Gri((e' C*i"1en. an' a 6*o(e (ot ore. O$r PLACE

Gerr%;s Gri(( !ro&i'es its 'iners 6it* an a 7ian"e t*at is !erfe"t for a t%!i"a( )et to)et*er. T*e !(a"e is so in&itin) an' so $ninti i'atin) it attra"ts t*e 'inin) as 6e(( as t*e fa i(% "ro6'. Go$r ets an' )o$r an's 'ine 6it* fa i(ies# )ro$!s of frien's an' "o((ea)$es. So e e&en )o so(o for a re(a:in) ti e at t*e 7ar. =it* Gerr%;s Gri((;s e:tensi&e "o((e"tion of $si" +se(e"te' 7ran"*es offer $si" &i'eos.# a""o o'atin) ser&i"e# affor'a7(e !ri"es# s"r$ !tio$s foo' an' !o!$(ar 'rin1s# Gerr%;s Gri(( s!e((e' t*e e<$ation for stea'% s$""ess an' ra!i' e:!ansions in t*e resta$rant 7$siness. Sti((# t*e 7o$n'aries see far an' 6i'e for Gerr%;s Gri(( as it "ontin$es to "on<$er 'ifferent )i not on(% in t*e P*i(i!!ines 7$t a(so in t*e Unite' States# Sin)a!ore an' in Do*a >atar. O$r CUSTOMERS Gerr%5s Gri(( *as )one 7e%on' its e:!e"te' tar)et ar1et# fro t*e )oo' o(' 7ar1a'a of 7o%s an' )ir(s $n6in'in) 6it* a "o$!(e of 7eers after a *ar' 'a%s 6or1 to fa i(ies s*arin) <$a(it% ti e o&er ($n"* or 'inner. In'ee'# in ter s of tar)et ar1et Gerr%5s Gri(( *as "o e f$(( "ir"(e. Gerr%5s Gri(( *as 7een a1in) 6a&es sin"e it o!ene' its 'oors to t*e 'inin) !$7(i" on Fe7r$ar% 1?# 1,,@. i"1 *ots!ots

If %o$ are (oo1in) for a !(a"e to satisf% %o$r foo' "ra&in) an' to "*i(( o$t 6it* %o$r fa i(% an' frien's t*en Gerr%5s Gri(( is t*e !erfe"t !(a"e of "*oi"e. Its en$ fits ri)*t into an% o""asion an' 7$')et. Dinin) at Gerr%;s Gri(( )i&es e&er%one a !(eas$ra7(e e:!erien"e. Diners are ser&e' 6it* on(% t*e fres*est foo' ran)in) fro Fi(i!ino fa&orites A Sisi)# Ini*a6 na P$sit# Cris!% Pata# Beef Kare91are# A'o7o S*re's to e:oti" "$isines. U(ti ate(%# e&er% ite on t*e en$ )oes !erfe"t(% 6e(( 6it* %o$r fa&orite 7e&era)e. Sin"e *is "o((e)e %ears# its fo$n'er# Gerr% A!o(inario *a' 7een 'rea in) of !$ttin) $! a !(a"e 6*ere e&er%one "o$(' *an) o$t an' en2o% )oo' foo'. =it* *is !assion for "oo1in) an' (o&e for )ri((e' 'is*es# *e %earne' for a &en$e 6*ere 7ot* a% 7e en2o%e' a i'st an at os!*ere t*at is f$n# fres* an' 6*o(eso e. An' a(t*o$)* t*e ori)ina( "on"e!t of t*e 7$siness 6as one 6*ere !eo!(e "o$(' $n6in' 6it* a 'rin1 or t6o# Gerr%;s Gri(( ina'&ertent(% 7e"a e a fa i(% resta$rant too. BParents 6*o fre<$ente' Gerr%;s Gri(( '$rin) 6ee1'a%s 7e)an 7rin)in) t*eir fa i(% to $s es!e"ia((% on S$n'a%s an' t*en t*e rest of t*e 6ee1. A!!arent(%# t*e% (i1e' o$r 6i'e &ariet% of foo' se(e"tions an' t*e "(ean an' f$n otifC# Mr. A!o(inario ent*$ses. /e )oes on to sa%# DGerr%;s Gri(( resta$rants "ontin$e to e&o(&e to res!on' to t*e e&er )ro6in) nee's of o$r "$sto ers. =e a(so ta1e !ri'e in ta1in) "are of o$r !eo!(e A one of o$r ost &a($a7(e assets. =e 'e&e(o! ins!ire' an' "o !etent *$ an reso$r"es 6*o are "onstant(% see1in) 6a%s to f$rt*er en*an"e o$r s1i((s. =e 7e(ie&e in o$r a7i(it% to a"t 6it* a sense of $r)en"% in "reatin) inno&ations in or'er to 'e(i&er 6or(' "(ass !ro'$"tsD. B=*en it "o es to !ri"in)# 6e !$rs$e "ost (ea'ers*i! an' a "$(t$re t*at ai s to a:i iEe "ost an' reso$r"es. =e 7e(ie&e in offerin) o$r "$sto ers t*e 7est &a($e for t*eir one%.C Gerr%;s Gri(( "ontin$es to rea"* o$t to its )ro6in) "$sto ers. Fro its first resta$rant (o"ate' a(on) To as Morato "orner E$)enio Lo!eE A&en$e in >$eEon Cit%# Gerr%;s Gri(( no6 *as o&er FG 7ran"*es nation6i'e 6it* H 7ran"*es in Sin)a!ore# - 7ran"*es in Unite' States an' in Do*a# >atar. Ne6(% o!ene' 7ran"*es are0 Ne6!ort in Resorts =or('# SM So$t* Ma((# IeranEa Genera( Santos# Ro7insons P(a"e Pa(a6an# A%a(a Centrio Ca)a%an De Oro Cit% an' I $s Ca&ite. Soon to o!en 6it*in Metro Mani(a are Gerr%;s Gri(( L$"1% C*inato6n Binon'o# Gerr%;s Gri(( East6oo' Cit% =a(1 - an' Gerr%;s Gri(( Fair&ie6 A%a(a Terra"es. Pro&in"ia( 7ran"*es 6i(( o!en soon in t*e "ities of B$t$an# I(i)an# Tar(a"# T$)$e)arao# Ma(o(os an' in t*e $ni"i!a(it% of Bataan. In'ee'# Gerr%;s Gri(( re ains a fa&orite !(a"e to 'ine in a on) Fi(i!inos *ere an' a7roa'. So for )reat foo' an' (oa's of f$n# %o$5' sti(( rat*er 7e at Gerr%5s. Gerr%5s Gri(( Fro =i1i!e'ia# t*e free en"%"(o!e'ia Gerr%5s Gri(( Gerr%s)ri((.2!) T%!e P$7(i"

In'$str% Resta$rants Fo$n'e' >$eEon Cit%# P*i(i!!ines +1,,@. /ea'<$arters >$eEon Cit%# P*i(i!!ines N$ 7er of (o"ations ?@ Area ser&e' P*i(i!!ines Sin)a!ore Unite' States Ke% !eo!(e Gerr% A!o(inario +fo$n'er. Pro'$"ts P*i(i!!ine "$isine Seafoo' Gri((e' foo' =e7site 666.)err%s)ri((."o Gerr%;s Gri(( is a )ro$! of resta$rants 7ase' in t*e P*i(i!!ines. It is a(so a on) t*e (ar)est resta$rant "*ains in t*e "o$ntr%# *a&in) ?@ stores +?? in t*e P*i(i!!ines an' H in t*e Unite' States.. Contents J*i'eK 1 /istor% - Pro'$"ts H S(o)ans an' a'&ertisin) ? Referen"es F E:terna( (in1s /istor%Je'itK Gerar'o B. A!o(inario *a' a 6a% of en2o%in) 'e(i"io$s foo' 6it* frien's an' re(ati&es. In t*is# *e 'rea e' of a !(a"e of s$"* !(easant a 7ien"e 6*i"* *e 6o$(' s*are 6it* t*e . After )at*erin) *is fo(1s for or)aniEin)# Gerr%5s Gri(( 6as o!ene' on Ia(entines Da% in 1,,@. Sin"e t*en# t*e resta$rant 7$siness ra!i'(% e:!an'e'. A!o(inario5s e:!(anation re)ar'in) *o6 *e fo$n'e' t*e "*ain 6as0J1K B =*en 6e 6ere in "o((e)e# I 6as a(6a%s t*e 'esi)nate' "oo1 of t*e )ro$! 6*ene&er 6e *a' o$t9of9to6n tri!s. I e&ent$a((% astere' it.C A Gerr%5s Gri(( 7ran"* in SM Cit% Ba)$io. D$rin) t*e o!enin) of a 7ran"* in Ce7$# A!o(inario on"e <$ote'0 B 4o$ s*o$(' 7e "onsistent 6it* %o$r foo' an' ser&i"e. T*at is t*e se"ret. C After o!enin) a "o$!(e of 7ran"*es in t*e Unite' States# t*e resta$rant "*ain !(ans to !$t $! an' o$t(et in Sin)a!ore.J-K It *as 7een o!ene' at t*e Marina Ba% on De"e 7er -G1G.JHKJ?K Ot*er "o$ntries t*at 7ein) "onsi'ere' to *a&e 7ran"*es soon in"($'e Cana'a# A$stra(ia# an' T*ai(an'.JFK Pro'$"tsJe'itK

One s!e"ia(t% of t*e "*ain. One of its *i)* !ro ote' 'e(i"a"ies is 7($e ar(in +as e !*asiEe 7% t*e resta$rant (o)o.. T*is fis* is ser&e' in fo$r 6a%s. T*eir 7est se((in) 'is* *o6e&er is sisi)# a 'is* of frie' !ie"es of !or1 6*i"* ori)inate' fro An)e(es Cit% in t*e !ro&in"e of Pa !an)a an' *as sin"e 7e"o e an inte)ra( !art of P*i(i!!ine "$isine. T*is 'is* a(so "o es in t$na an' i(1 fis* &ersions. Gerr%5s Gri(( *as 7ran"*es a(( o&er L$Eon# Iisa%as# an' Min'anao. S(o)ans an' a'&ertisin)Je'itK 4o$5' rat*er 7e at Gerr%5s +o(' &ersion. 4o$5' sti(( rat*er 7e at Gerr%5s +ne6 &ersion. /an'a 1a i sa )$to ni%oL +=e5re !re!are' for %o$r *$n)erL. MNM 1 INTRODUCTION T*e s$72e"t of t*e strate)i" re(e&an"e of *$ an reso$r"e ana)e ent in or)aniEationa(!(ans an' o'e(s !ro&i'es a 'ee! fora% into one of t*e "ore s$""ess fa"tors t*ateffe"ti&e(%

$n'er!ins t*e a"*ie&e ent of (ea'ers*i! an' ana)eria( o72e"ti&es. T*isinsi)*t 'ri&es t*e "$rrent in<$ir% into one of t*e !rin"i!a( (e&ers of o'ern *$ anreso$r"e ana)e ent i'entifie' as /$ an Reso$r"e Infor ation S%ste . T*is resear"*7e)ins 6it* t*e 7a"1)ro$n' of t*e st$'%# t*e o72e"ti&e an' a sna!s*ot 'es"ri!tion of t*estr$"t$re of t*is !resentation. 1.1 St$'% 7a"1)ro$n' In&aria7(%# *$ an reso$r"e ana)e ent +/RM. iss$es *a&e 7een a2or "on"ern for ana)ers at a(( (e&e(s# 7e"a$se t*e% a(( eet t*eir )oa(s t*ro$)* t*e efforts of ot*ers#6*i"* re<$ire t*e effe"ti&e an' effi"ient ana)e ent of !eo!(e +Dess(er et a(.# 1,,,..T*e s!a"io$s arra% of /RM a"ti&ities for e:a !(e# !(annin)# re"r$itin)# se(e"tion# an'trainin) 2$st to ention 7$t fe6 !(a"e enor o$s res!onsi7i(ities on s$!er&isors an' ana)ers a(i1e. T*ese e 7ra"e ana(%Ein) 2o7s# !(annin) (a7o$r nee's# se(e"tin)e !(o%ees# orientin) an' trainin) e !(o%ees# ana)in) "o !ensation# "o $ni"atin)+6*i"* in"($'es "o$nse((in) an' 'is"i!(inin).# an' aintainin) e !(o%ee "o it ent. In a''ition to t*e a(rea'% entione' a"ti&ities are# ens$rin) fair treat ent# a!!raisin)!erfor an"e# ens$rin) e !(o%ee *ea(t* an' safet%# 7$i('in) an' aintainin) )oo'e !(o%ee3(a7o$r re(ations8 *an'(in) "o !(ains an' )rie&an"es# an' ens$rin) "o !(ian"e6it* *$ an ri)*ts# o""$!ationa( *ea(t* an' safet%# (a7o$r re(ations# an' ot*er (e)is(ationaffe"tin) t*e 6or1!(a"e. Re)ar'(ess of fie(' of e:!ertise# fro a""o$ntin) to !ro'$"tion"ontro(# (earnin) a7o$t e !(o%ee ri)*ts# e !(o%er res!onsi7i(ities# an' effe"ti&e /RM!ra"ti"es a% !ro&i'e a(( ana)ers 6it* 1no6(e')e t*at ena7(es t*e to !erfor oreeffe"ti&e(% +I7i'.. Pa)e @ -/o6e&er# a""or'in) to Ste6art +1,,O.# t*e *$ an reso$r"e ana)e ent f$n"tion *asfa"e' a s"$ff(e in 2$stif%in) its !osition in or)aniEations. Fir s easi(% 2$stif% e:!en'it$reson trainin)# staffin)# re6ar'# an' e !(o%ee in&o(&e ent s%ste s in fa&o$ra7(e"on'itions# 7$t 6*en fa"e' 6it* finan"ia( 'iffi"$(ties# s$"* /$ an Reso$r"e +/R.s%ste s 7e"o e !ri e tar)et for "$t7a"1s. Nonet*e(ess# intro'$"in) strate)i" *$ anreso$r"e ana)e ent +S/RM.# in e:!(orin) /R;s s$!!orti&e ro(e in 7$siness strate)%#!resente' a !ossi7i(it% for 'e onstratin) its &a($e to t*e fir . Conse<$ent(%# =a(1er +1,@8. "a((e' for a "onne"tion 7et6een strate)i" !(annin) an'*$ an reso$r"e !(annin) ar1in) t*e "o en"e ent of t*e fie(' of S/RM# 7$t it 6asnot $nti( ear(% 1,8Gs 7efore e:tensi&e 6or1 6as "arrie' o$t on t*is !ro!ose' (in1a)e. Forinstan"e# a "o !re*ensi&e st$'% 7% De&anna# Fo 7r$ an' Ti"*% +1,8?. 6as 'e&ote' toe:!(orin) t*e (in1 7et6een 7$siness strate)% an' /R. Sin"e t*en# S/RM;s e&o($tion *as"onsistent(% 7een fo((o6e' 7% a fe6 %ears of 'e&e(o! ents 6it*in t*e fie(' of strate)i" ana)e ent. A &er% )oo' e:a !(e is Mi(es an' Sno6;s +1,@8. or)aniEationa( t%!es t*at6ere (ater e:!an'e' to in"($'e t*eir asso"iate' /R s%ste s +Mi(es an' Sno6# 1,8?..S/RM resear"*ers $se' Porter;s +1,8G. o'e( of )eneri" strate)ies (ater to e:!(ain t*es!e"ifi" /R strate)ies t*at one 6o$(' e:!e"t to o7ser&e $n'er ea"* of t*e +Pa"1son an'S"*$(er# 1,8@8 =ri)*t an' Sne((# 1,,1.. Late(%# t*e in"reasin) !ress$re to s$!!ort strate)i" o72e"ti&es an' t*e )reater fo"$s ons*are*o('er &a($e *a&e (e' to "*an)es in 7ot* 2o7 "ontent an' e:!e"tations of /R!rofessiona(s +Store% et a(.# -GGG8 Ba((# -GGG.. Si i(ar(%# S"*$(er et a(.# +-GG1. an'Ma%fie(' et a(.# +-GGH. note' t*at one s$"* a2or "*an)es in"($'e' "onte !orar% $se ofInfor ation S%ste s +IS. in s$!!ort of t*e /RM !ro"ess. More so# a "aref$( ana(%sisin'i"ate' t*at in"rease' *$ an reso$r"e infor ation s%ste s +/RIS. $sa)e ena7(e'i !ro&e' !rofessiona( !erfor an"e an' t*$s fa"i(itate' in&o(&e ent in interna("ons$(tan"% a"ti&ities +PMP +UK. Lt' 1,,@.. In a''ition# a""or'in) to U(ri"* +1,,@.#$sin) /RIS !ro&i'es &a($e to t*e or)aniEation an' i !ro&es /R !rofessiona(s; o6nstan'in) in t*e or)aniEation. In anot*er 'e&e(o! ent# Bro"17an1 +1,,,. s$))este' t*enee' for /R to 7e"o e a strate)i" !artner. Pa)e 8 H/RIS !ro&i'es ana)e ent 6it* strate)i" 'ata not on(% in re"r$it ent an' retentionstrate)ies# 7$t a(so in er)in) /RIS 'ata into (ar)e9s"a(e "or!orate strate)%. T*e 'ata"o((e"te' fro /RIS !ro&i'es ana)e ent 6it* 'e"ision9 a1in) too(. T*ro$)* !ro!er/R ana)e ent# fir s are a7(e to !erfor "a("$(ations t*at *a&e effe"ts on t*e 7$sinessas a 6*o(e. S$"* "a("$(ations in"($'e *ea(t*9"are "osts !er e !(o%ee# !a% 7enefits as a!er"enta)e of o!eratin) e:!ense# "ost !er *ire# ret$rn on trainin)# t$rno&er rates an'"osts# ti e re<$ire' to fi(( "ertain 2o7s# ret$rn on *$ an "a!ita( in&este'# an' *$ an&a($e a''e'. It $st 7e note' t*o$)*# t*at# none of t*ese "a("$(ations res$(t in "ostre'$"tion in t*e /R f$n"tion +Gerar'ine DeSan"tis# 1,8O0 1F.. T*e afore entione' areas*o6e&er# a% rea(iEe si)nifi"ant sa&in)s $sin) ore "o !(ete an' "$rrent 'ata a'ea&ai(a7(e to t*e a!!ro!riate 'e"ision a1ers. Conse<$ent(%# /RIS are seen to fa"i(itatet*e !ro&ision of <$a(it% infor ation to ana)e ent for infor e' 'e"ision9 a1in). Mostnota7(%# it s$!!orts t*e !ro&ision of e:e"$ti&e re!orts an' s$ aries for senior ana)e ent an' is "r$"ia( for (earnin) or)aniEations t*at see t*eir *$ an reso$r"e as!ro&i'in) a a2or "o !etiti&e a'&anta)e. /RIS is t*erefore a e'i$ t*at *e(!s /R!rofessiona(s !erfor t*eir 2o7 ro(es ore effe"ti&e(% +Gra((a)*er# 1,8O8 Bro'eri"1 an'Bo$'rea$# 1,,-..F$rt*er# &ario$s st$'ies *a' offere' a "on"($si&e e&i'en"e to affir t*e ro(e /RIS !(a%sin s$!!ort of strate)i" 'e"ision9 a1in). T*ere *as 7een a 'ra ati" in"rease in /RIS;s$sa)e. For e:a !(e# La6(er an'

Mo*r an +-GG1. in /$ssain et a(.# +-GG@. esta7(is*e't*at t*e $se of /RIS *a' "onsistent(% in"rease' o&er t*e !re&io$s %ears# irres!e"ti&e oft*e 'e)ree of strate)i" !artners*i! *e(' 7% t*e /R f$n"tion. Definite(%# /RIS $sa)e *a'in"rease' s$7stantia((% e&en in fir s 6*ere /R *a' no strate)i" ro(e. T*e% "a$tione'#*o6e&er# t*at /RIS $sa)e an'# in !arti"$(ar# f$((% inte)rate' /RIS s%ste s# 'i' notne"essari(% ens$re t*at /R 6o$(' 7e"o e a f$(( strate)i" !artner.E&en t*o$)*# n$ ero$s st$'ies in t*is area *a&e !ro&i'e' s$7stantia( e !iri"a( an't*eoreti"a( "ontri7$tions to t*e fie(' of /RIS t*is area of in&esti)ation is sti(( in itsinfan"%. Interestin)(%# (itt(e *o6e&er is 1no6n a7o$t t*e ro(e of /RIS in S/RM. As t*e!ress$re to s*ift fro /RM to S/RM 1ee!s on o$ntin)# "o$!(in) 6it* se&ere )(o7a( Pa)e , ?"o !etition# an' in "on2$n"tion 6it* t*e e&er9in"reasin) 'e an' for /RIS# f$rt*erresear"* is sti(( nee'e' in t*is fie('. State ent of t*e Pro7(e T*e ain )oa( of t*is st$'% is to 'e&e(o! a Content Mana)e ent S%ste t*at 6i(( ai' in t*e 'e(i&er% an' ana)e ent of infor ation to t*e tar)et $sers an' a$'ien"e of Pa antasan n) L$n)so' n) Ia(enE$e(a. 1. /o6 a% t*e e:istin) s%ste 7e 'es"ri7e' in ter s of t*e fo((o6in)0 a. effi"ien"%# 7. a""$ra"%# ". $ser9frien'(iness8 an' '. a""essi7i(it% -. =*at are t*e !ro7(e s en"o$ntere' 7% t*e res!on'ents in 'isse inatin) Uni&ersit% infor ation to its a$'ien"eQ H. /o6 a% t*e 'e&e(o!e' s%ste 7e e&a($ate' in ter s of0 a. effi"ien"%# 7. a""$ra"%8 ". $ser9frien'(iness8 an' '. a""essi7i(it%Q ?. Is t*e 'e&e(o!e' s%ste te"*ni"a((%# e"ono i"a((% an' o!erationa((% feasi7(eQ O72e"ti&es of t*e St$'% T*is st$'% ai s to 'e&e(o! a "ontent ana)e ent 6e7site t*at 6i(( ai' in t*e 'isse ination an' ana)e ent of infor ation for t*e res!e"ti&e a$'ien"e of Pa antasan n) L$n)so' n) Ia(enE$e(a. Genera( O72e"ti&e t*e ain o72e"ti&e of t*is st$'% is to 'e&e(o! a "ontent ana)e ent 6e7site for Pa antasan n) L$n)so' n) Ia(enE$e(a. S!e"ifi" O72e"ti&es to ana(%Ee *o6 t*e e:istin) s%ste of infor ation ana)e ent is i !(e ente' in Pa antasan n) L$n)so' n) Ia(enE$e(a in ter s of effi"ien"%# a""$ra"%# $ser9frien'(iness an' a""essi7i(it%8 To i'entif% t*e !ro7(e s en"o$ntere' in t*e $se of t*e e:istin) s%ste 8 To 'esi)n a "ontent ana)e ent s%ste t*at is effi"ient# a""$rate# $ser9frien'(% an' a""essi7(e8 an'8 To s*o6 t*at t*e !ro!ose' s%ste is e"ono i"a((%# o!erationa((% an' te"*ni"a((% feasi7(e for i !(e entation. S"o!e in"($'es ana)in) $ni&ersit% e&ents# infor ation an' ne6s 7% $sin) an a' inistrati&e o'$(e to se!arate(% !ro"ess t*e 6e7site "ontent. T*e 6e7site 6i(( on(% "ater to a(( infor ation re(ate' to t*e Pa antasan n) L$n)so' n) Ia(enE$e(a (o"ate' in Ia(enE$e(a Cit%. T*e 6e7site 6i(( a(so 7e a7(e to 'is!(a% (ists of ar"*i&e' infor ation to ai' $sers in (o"atin) !re&io$s fi(e' infor ation# a"tin) as re!orts for a' inistrati&e an' 7asi" $ser !$r!oses. T*e 6e7site 6i(( on(% "ater to $ni&ersit% an' ot*er re(ate' e&ents. De(i itation

T*e 6e7site 6i(( not in"($'e t*e in<$ir% of )ra'es# on(ine enro(( ent# s$72e"t (oa'in) an' ot*er $ni&ersit% transa"tions asi'e fro !ostin) of ne6s# e&ents an' ot*er re(ate' infor ation. It 6i(( not s$!!ort infor ation not 'ire"t(% re(ate' to t*e $ni&ersit%.

REFERENCE RESEARC/ PAPER Mana)e ent Resistan"e to /$ an Reso$r"e Infor ation S%ste s+/RIS. A Pro7(e Re"o)nition# Dia)nosis an' Positi&eInter&ention0 A St$'% on E !(o%ee Be*a&ior an'C*an)e Mana)e ent De&a'es* S*ar a +Re)istrar# Career Point Uni&ersit% Kota# Ra2ast*an# Resear"* S"*o(ar# A it% B$siness S"*oo(# AUR KE4=ORDS Resistan"e# Positi&e Inter&ention# E !(o%ee a""e!ta7i(it% ABSTRACT T*e in"reasin) $se of *$ an reso$r"e infor ation s%ste s +/RIS. a!!roa"*in) t*e ne6 "ent$r%# is a noti"e9a7(e tren' 6it*in *$ an reso$r"e ana)e ent +/RM.. It *as 7een seen t*at t*is te"*no(o)% *as 7ro$)*t a re&o($tion int*e 6or1in) s%ste s in t*e or)aniEations an' "a!ita(iEe' 7et6een t*e t6o !re"io$s assets# *$ an reso$r"e an' infor ationte"*no(o)%. T*e "on&entiona( s%ste of 6or1in)# "*an)e' 'rasti"a((% fro t*e 6a% Mana)e ent Infor ation S%ste +MIS.6as !ra"ti"e' $!on t6o 'e"a'es 7a"1 an' t*e !otentia( to )reat(% en*an"e or)aniEations5 a7i(it% to "o((e"t# store an' $ti(iEe!ersonne( 'ata. In&est ent in /RIS in !resent o'ern in'$stria( set$!s is re(ati&e(% 6i'es!rea'# 7$t t*e s%ste "a!a7i(itiesare rare(% e:!(oite' to t*eir f$(( !otentia(. T*is resear"* e:!(ores an' t*e st$'% e:a ines# *o6 t*is te"*no(o)% "o$(' 7e i 9!(e ente' effe"ti&e(% in t*e or)aniEations 6it* &er% (ess or no resistan"e to "*an)e. Re"o en'ations for "onsi'eration int*e se(e"tion# i !(e entation an' e&a($ation of /RIS intro'$"tion# a""e!tan"e (e&e( an' ana)in) a""e!ta7i(it% a on)stt*e e !(o%ees# is t*e 7i))est "*a((en)e to 7e *an'(e' 7% t*e Or)aniEations. =it* a(( o$t efforts t*e ana)e ent of an or9)aniEation *as to 'e&e(o! t*e !ositi&e or)aniEationa( 7e*a&ior3inter&ention an' if re<$ire'# e&en )et t*e !rofessiona( a'&i"efro t*e /R a'&isors an' "ons$(tants to i !ro&e $!on t*e a""e!ta7i(it% an' re'$"e anno%an"e to6ar's t*e ne6 s%ste .INTRODUCTION/$ an "a!ita( is t*e rea( asset for an% or)aniEation. T*is re9sear"* is 7ase' on t*e 7e*a&ior of t*is ost i !ortant re9so$r"e R/$ an Reso$r"e;# 6*i"* rea"ts 'ifferent(% in 'ifferentsit$ation 6*en a s(i)*t "*an)e is intro'$"e' in t*e "on&en9tiona( 6or1in) s%ste of t*e or)aniEation. T*e st$'% is 7ase'on t*e intro'$"tion of a ne6 *$ an reso$r"e infor ation s%s9te in an or)aniEation an' asso"iate' "*an)e in t*e 7e*a&iorof t*e e !(o%ees 6*o s*o6s anno%an"e an' re2e"ts t*e i'eaof

i !(e entation in t*e first !(a"e. T*ere is a "(ear !i"t$re ofresistan"e to6ar's t*e ne6 s%ste in t*e or)aniEation.T*e st$'% on Bre2e"tion at first instan"eC# 6*i"* is an in7$i(t*$ an res!onse 6*erein *$ an in' re2e"ts an% ne6 s$)9)estion or inno&ation in t*e ro$tine 6or1in) st%(e or s%ste at first instan"e an' t*en a""e!ts it s(o6(% 6it* (ot of !ositi&einter&entions after "aref$((% $n'erstan'in) t*e in!$ts. Man%s"*o(ars *a&e 6or1e' on "*an)e ana)e ent an' re2e"tion7% *$ an in' t*eor%.=it* t*e 'e&e(o! ent of t*is "on"e!t S after re&ie6in)so e 6e(( 1no6 !$7(is*e' resear"* 6or1 of 'ifferent s"*o(arsin t*e fie(' of inno&ation# ana)in) "*an)e an' resistan"eto "*an)e a 'etai(e' re&ie6 of (iterat$re 6as "on'$"te'. T*isresear"* 6or1 is 7ase' on esta7(is*e' o'e(s an' "on"e!tson resistan"e to "*an)e on 6*i"* )reat resear"*ers *a&e!ro'$"e'# !$7(is*e' an' "reate' an in9'e!t* !oo( of 1no6(9e')e.C*an)e is an e !iri"a( o7ser&ation in an or)aniEation 6*i"*s*o6s &ariation in t*e state# s*a!e an' <$a(it%# Ian 'e IenS Poo(e# +1,,F. after ne6 6a%s of t*in1in)# a"tin) an' o!9eratin) is intro'$"e' S"*a(1# Ca !7e(( an' Freese# +1,,8..T*e )enera( ai of or)aniEation is to see *o6 it a'a!ts t*e"*an)e in'$"e' to t*e en&iron ent Barr# Sti !ert an' /$ff#+1,,-.. C*i(' an' S it*# +1,8@.. Leana an' Barr%# +-GGG. an'res$(ts in an i !ro&e ent in !erfor an"e. Boe1er# +1,,@..Ke"1 an' T$s* an# +1,,H..T*ese are s a(( "*an)es t*at a(ter "ertain s a(( as!e"ts# (oo19in) for an i !ro&e ent in t*e !resent sit$ation# 7$t 1ee!9in) t*e )enera( 6or1in) fra e6or1. B($ ent*a( an' /as!9es(a)*# +1,,?.. Goo'stein an' B$r1e# +1,,1.. Greiner# +1,@-..Le&%# +1,8O.. MeEias an' G(%nn# +1,,H.. Na'(er an' T$s* an# +1,8,.. +1,,G..T*e "*an)es are strate)i"# transfor ationa(# an' re&o($tion9ar%. T*e% are ra'i"a( transfor ations# 6*ere t*e or)aniEa9tion tota((% "*an)es its essentia( fra e6or1 +B($ ent*a( an'/as!es(a)*# +1,,?.. G*os*a( an' Bart(ett# +1,,O.. Goo'steinan' B$r1e# +1,,1.. Mars*a1# +1,,H.. Na'(er an' T$s* an# +1,8,# 1,,G. (oo1in) )enera((% for a ne6 "o !etiti&e a'&an9ta)e +/$tt# =a(1er an' Fran16i"1# 1,,F. an' affe"tin) t*e 7a9si" "a!a7i(ities of t*e or)aniEation +R$iE an' LorenEo# +1,,,..On"e t*e "on"e!t of "*an)e is intro'$"e' in t*e or)aniEa9tion# t*e ter Rresistan"e to /RIS; is ana(%Ee'. On one *an'#resistan"e is a !*eno enon t*at affe"ts t*e "*an)e !ro"ess#'e(a%in) or s(o6in) 'o6n its 7e)innin)# o7str$"tin) or *in9'erin) its i !(e entation# an' in"reasin) its "osts +Ansoff#1,,G. on t*e ot*er *an'# resistan"e is an% "on'$"t t*at triesto 1ee! t*e stat$s <$o# t*at is to sa%# resistan"e is e<$i&a(entto inertia# as t*e !ersisten"e to a&oi' "*an)e. Ma$rer# +1,,O..R$ e(t# +1,,F. Ta(t an an' D$n"an# +1,@@.. So# inertia an't*$s resistan"e are not ne)ati&e "on"e!ts in )enera(# sin"e"*an)e is not in*erent(% 7enefi"ia( for or)aniEations. E&en ore# resistan"e "o$(' s*o6 "*an)e ana)ers "ertain as9!e"ts t*at are not !ro!er(% "onsi'ere' in t*e "*an)e !ro"ess+=a''e(( an' So*a(# 1,,8..R$ e(t +1,,F.# 6*o *as 'i&i'e' t*e so$r"es of resistan"e intofi&e )ro$!s. Certain so$r"es *a&e 7een a''e' to 2$stif% re9sistan"e to R$ e(t;s !ro!osa(# so t*e na es of t*e "ate)oriesin or'er to in"($'e t*e ne6 to!i"s *a&e a(so 7een a(tere'.A(t*o$)* R$ e(t +1,,F. insists t*at inertia is a !ro7(e in t*estrate)% for $(ation sta)e as 6e(( as in t*e i !(e entationone# *e 'oes not 'istin)$is* t*e fi&e )ro$!s of so$r"es ofinertia a""or'in) to 7ot* sta)es.Re)ar'in) t*e first )ro$! of so$r"es of resistan"e# "*an)estarts 6it* t*e !er"e!tion of its nee'# so a 6ron) initia( !er9"e!tion is t*e first 7arrier to "*an)e. =e "a(( t*is first )ro$!R'istorte' !er"e!tion# inter!retation 7arriers an' &a)$estrate)i" !riorities;. It in"($'es0 +a. %o!ia# or ina7i(it% oft*e "o !an% to (oo1 into t*e f$t$re 6it* "(arit% Barr et a(.#+1,,-.. KrU)er# +1,,O.. R$ e(t# +1,,F.. +7. 'enia( or ref$sa( toa""e!t an% infor ation t*at is not e:!e"te' or 'esire' +Barret a(.# +1,,-. R$ e(t# +1,,F. Star7$"1 et a(.# +1,@8. +". !er9!et$ation of i'eas# eanin) t*e ten'en"% to )o on 6it* t*e!resent t*o$)*ts a(t*o$)* t*e sit$ation *as "*an)e' Barr eta(.# +1,,-.. KrU)er## +1,,O.. R$ e(t# +1,,F.. Teffane# +1,,O.. +'.i !(i"it ass$ !tions# 6*i"* are not 'is"$sse' '$e to its i 9!(i"it "*ara"ter an' t*erefore 'istort rea(it% +Star7$"1# Gre&ean' /e'7er)# +1,@8. +e. "o $ni"ation 7arriers# t*at (ea'to infor ation 'istortion or isinter!retations +/$tt et a(.#+1,,F. an' +f. or)aniEationa( si(en"e# 6*i"* (i its t*e infor a9 Pa)e 1GG V INDIAN POURNAL OF APPLIED RESEARC/ Io($ e 0 H W Iss$e 0 1 W Pan$ar% -G1H W ISSN 9 --?,9FFFV RESEARC/ PAPER tion f(o6 6it* in'i&i'$a(s 6*o 'o not e:!ress t*eir t*o$)*ts# eanin) t*at 'e"isions are a'e 6it*o$t a(( t*e ne"essar%infor ation +Morrison an' Mi((i1en# +-GGG.. Ne et*# +1,,@..T*e se"on' ain )ro$! of so$r"es of resistan"e 'ea(s 6it*a (o6 oti&ation for "*an)e. T*e% are i'entifie' an' 'i&i'9e' into fi&e f$n'a enta( so$r"es0 +a. 'ire"t "osts of "*an)e+R$ e(t# +1,,F.. +7. Canni7a(iEation "osts# t*at is to sa%#"*an)e t*at 7rin)s s$""ess to a !ro'$"t 7$t at t*e sa e ti e7rin)s (osses to ot*ers# so it re<$ires so e sort of sa"rifi"e+R$ e(t# +1,,F.. +". Cross s$7si'% "o forts# 7e"a$se t*e nee'for a "*an)e is "o !ensate' t*ro$)* t*e *i)* rents o7taine'6it*o$t "*an)e 6it* anot*er 'ifferent fa"tor# so t*at t*ere isno rea( oti&ation for "*an)e +R$ e(t# +1,,F.. +'. Past fai(9$res# 6*i"* (ea&e a !essi isti" i a)e for f$t$re "*an)es +Lor9enEo# +-GGG.. +e. Different interests a on) e !(o%ees an' ana)e ent# or (a"1 of oti&ation of e !(o%ees 6*o &a($e"*an)e res$(ts (ess t*an ana)ers &a($e t*e . =a''e(( an'So*a(# +1,,8..T*e (a"1 of a "reati&e res!onse is t*e t*ir' set of so$r"es ofresistan"e. T*ere are t*ree ain reasons t*at 'i inis* t*e"reati&eness in t*e sear"* for a!!ro!riate "*an)e strate)ies0+a. fast an' "o !(e: en&iron enta( "*an)es# 6*i"* 'o not a(9

(o6 a !ro!er sit$ation ana(%sis Ansoff# +1,,G.. R$ e(t# +1,,F..+7. Rea"ti&e in'9set# resi)nation# or ten'en"% to 7e(ie&et*at o7sta"(es are ine&ita7(e +R$ e(t# +1,,F.. an' +". ina'9e<$ate strate)i" &ision or (a"1 of "(ear "o it ent of to! ana)e ent to "*an)es R$ e(t# +1,,F.. =a''e(( S So*a(#+1,,8..So$r"es of Resistan"e an' Inertia in t*e sta)e i !(e enta9tion is t*e "riti"a( ste! 7et6een t*e 'e"ision to "*an)e an't*e re)$(ar $se of it at t*e or)aniEation +K(ein S Sorra# +1,,O..In t*is sta)e# t6o ore resistan"e )ro$!s "an 7e fo$n'. T*efirst of t*e 'ea(s 6it* !o(iti"a( an' "$(t$ra( 'ea'(o"1s to"*an)e. It "onsists of0 +a. i !(e entation "(i ate an' re(ation7et6een "*an)e &a($es an' or)aniEationa( &a($es# "onsi'er9in) t*at a stron) i !(e entation "(i ate 6*en t*e &a($es;re(ation is ne)ati&e 6i(( res$(t in resistan"e an' o!!osition to"*an)e K(ein an' Sorra# +1,,O.. S"*a(1 et a(.# +1,,8.. +7. De9!art enta( !o(iti"s or resistan"e fro t*ose 'e!art ents t*at6i(( s$ffer 6it* t*e "*an)e i !(e entation +Beer S Eisenstat#+1,,O.. Beer et a(.# +1,,G.. R$ e(t# +1,,F.. +". In"o ens$9ra7(e 7e(iefs# or stron) an' 'efiniti&e 'isa)ree ent a on))ro$!s a7o$t t*e nat$re of t*e !ro7(e an' its "onse<$enta(ternati&e so($tions +K(ein an' Sorra# +1,,O.. R$ e(t# +1,,F..Teffane# +1,,O.. +'. Dee! roote' &a($es an' e otiona( (o%a(t%+KrU)er# +1,,O.. Ne et*# +1,,@.. Stre7e(# +1,,?.. +e. For)etf$(9ness of t*e so"ia( 'i ension of "*an)es +La6ren"e# +1,F?..S"*a(1 et a(.# +1,,8..Last 7$t not (east# a set of fi&e so$r"es of resistan"e 6it* 'if9ferent "*ara"teristi"s *a&e 7een 7$n"*e' to)et*er aro$n't*e (ast )ro$! of so$r"es of resistan"e0 +a.(ea'ers*i! ina"tion#so eti es 7e"a$se (ea'ers are afrai' of $n"ertaint%# so e9ti es for fear of "*an)in) t*e stat$s <$o +Beer an' Eisenstat#+1,,O.. B$r'ett# +1,,,.. /$tt et a(.# +1,,F.. Kanter# +1,8,..KrU)er# +1,,O.. Ma$rer# +1,,O.. R$ e(t# +1,,F.. +7. E 7e''e'ro$tines +/annan an' Free an# 1,8?8 R$ e(t# +1,,F.. Star97$"1 et a(.# +1,@8.. +". Co((e"ti&e a"tion !ro7(e s# s!e"ia((%'ea(in) 6it* t*e 'iffi"$(t% to 'e"i'e 6*o is )oin) to o&efirst or *o6 to 'ea( 6it* free9ri'ers +R$ e(t# +1,,F.. +'. La"1of t*e ne"essar% "a!a7i(ities to i !(e ent "*an)e A "a!a7i(i9ties )a! A +R$ e(t# +1,,F.. an' +e. "%ni"is Ma$rer# +1,,O..Rei"*ers# =ano$s an' A$stin# +1,,@.. After t*is t*eoreti"a(e:!osition# t*e o72e"ti&es of t*e e !iri"a( resear"* 6i(( 7e"on'$"te'. T*e !ro)ress 6i(( 7e 6it* t*e et*o'o(o)% of t*eresear"* an' t*e 'es"ri!tion of sa !(e.STUD4 BACKGROUND S FRAME=ORK0/$ an Reso$r"e Infor ation S%ste +/RIS.0 Sin"e t*e a'9&an"e ent of te"*no(o)% an' t*e )ro6t* of a'&an"e' (e&e("o !$ters a "(ear 7ent to6ar's it 6as &isi7(e. T*in)s starte'"*an)in) sin"e ear(% 1,OG;s 6*en first f$(( s%ste 6as 'e&e(9o!e' an' intro'$"e' to t*e or)aniEation# after 6*i"* t*e 'e9&e(o! ent is seen a(( aro$n' in (ea!s an' 7o$n's.T*is resear"* 6i(( re&ie6 t*e a2or "o !onents of a /$ anReso$r"e Infor ation S%ste +/RIS.# in"($'in) s%ste s t*atare "o !$teriEe' an' t*ose# t*at are not. +Kennet* A. Ko9&a"*# C*ar(es E. Cat*"art. in t*eir arti"(e B/$ an Reso$r"eInfor ation S%ste s +/RIS.0 Pro&i'in) B$siness 6it* Ra!i'Data A""ess# Infor ation E:"*an)e an' Strate)i" A'&an9 ta)e.C In Po$rna( RMariti e Cre6 an' Pa%ro((; e:!(aine'a7o$t t*e s%ste . T*e 7asi" "o !onents of "o !$teriEation!ro&i'e a fo$n'ation for t*e rea'er to $n'erstan' an' e:9!(ore *o6 "o !$teriEe' an' non9 "o !$teriEe' infor ation"an assist *$ an reso$r"es +/R. !rofessiona(s a"*ie&e "ertain*$ an reso$r"e o72e"ti&es.Ko&a"* et a(.# +1,,,. !resente' t*e t*ree a2or f$n"tiona("o !onents in an% /RIS 7% )i&in) t*e o'e( 7e(o60In!$t Data 9 Maintenan"e A O$t!$t.Man% "o !$ter soft6ares are a&ai(a7(e to *e(! in 'e&e(o!in)a "o !re*ensi&e *$ an reso$r"e infor ation s%ste . T*ereis no 'o$7t t*at !ersona( "o !$ters "an s$!!ort rea( *$ anreso$r"e 'e"isions# 7$t t*e infor ation $st 7e a&ai(a7(e ina for t*at "an 7e $ti(iEe' effe"ti&e(% in t*e 'e"ision a1in)!ro"ess.A /$ an Reso$r"e Infor ation S%ste is a s%ste ati" !ro9"e'$re for "o((e"tin)# storin)# aintainin)# retrie&in)# an'&a(i'atin) 'ata nee'e' 7% an or)aniEation a7o$t its *$9 an reso$r"es# !ersonne( a"ti&ities# an' or)aniEation $nits.=ri)*t an' D%er +-GGG. !resent a si i(ar (ine of reasonin)0 e9 7$siness is e er)in)# an' t*erefore /R an' /R !rofessiona(sare fa"e' 6it* t*e "*a((en)e of !erfor in) in 6a%s t*at are in(ine 6it* t*e 7$siness.An /RIS nee' not 7e "o !(e: "o !$teriEe' s%ste . /RIS"an 7e as infor a( as t*e !a%ro(( re"or's an' ti e "ar's ofa s a(( 7$siness# or as e:tensi&e an' for a( as t*e "o !$t9 eriEe' *$ an reso$r"e 'ata7ases of a2or an$fa"t$rers#7an1s# an' )o&ern ents. /RIS "an s$!!ort (on) ran)e !(an9nin)# 6it* infor ation for (a7or for"e !(annin)# an' s$!!(%an' 'e an' fore"asts8 staffin) 6it* infor ation on e<$a(e !(o% ent# se!arations# an' a!!(i"ant <$a(ifi"ations8 an''e&e(o! ent 6it* infor ation on trainin) !ro)ra "osts an'trainee 6or1 !erfor an"e. /RIS "an a(so s$!!ort "o !ensa9tion !ro)ra s 6it* infor ation on !a% in"reases# sa(ar% fore9"asts an' !a% 7$')ets an' (a7or3e !(o%ee re(ations 6it* in9for ation on "ontra"t ne)otiations an' e !(o%ee assistan"enee'. In e&er% "ase t*e !$r!ose is to !ro&i'e infor ationt*at is eit*er re<$ire' 7% *$ an reso$r"e sta1e*o('ers ors$!!orts *$ an reso$r"e 'e"isions.Pro"ess an' a""e!tan"e0=it* t*e 6i'es!rea' 'i&ision of infor ation te"*no(o)% ona )(o7a( s"a(e# in"reasin)(% it *as 7een 6itnesse' t*at essen9tia((% t*e sa e te"*no(o)% is 7ein) $se' in an% 'ifferent"$(t$res Ca(*o$n# Kennet* P.# Ten)# Pa es T. C. an' C*eon#M%$n Poon)+-GG-. T*e s%ste on"e inte)rate' 6it* an% oft*e "$sto iEe' "o !$teriEe' !ra"ti"es in an or)aniEationfro *irin) to !(a"in) on t*e !a%ro((# t*e 6or1 for"e "an 7etra"1e' $! to t*e e:it fro t*e or)aniEation. On"e t*e e 9!(o%ee 6as *ire' an' !(a"e'# t*e a!!(i"ation "o$(' 7e $se'to !ro&i'e so e infor ation to t*e res!e"ti&e 'e!art entin a "(i"1 of a 7$tton. It;s a 7oon for t*e e !(o%ers an'

t*e%&ie6 t*is infor ation as ne"essar% 7$t not !arti"$(ar(% &a($9a7(e fro a strate)i" &ie6!oint. B$t for e !(o%ee or 6or1for"e t*is ne6 6or1in) st%(e on"e intro'$"e'# is a *ar' 6or1S e:tra (earnin) an' a""e!tan"e# res$(tin) to so e anno%9an"e to6ar's t*e e !(o%er an' s%ste as a 6*o(e./ere t*e )ro$! of )oo' 7$t# $ntraine' 6or1ers 6*o *a' (esse:!os$re on t*e s%ste or ne6 st%(e of 6or1in)# s*ifts toa&oi'in) or not a""e!tin) t*e ne6 s%ste # fin'in) fa$(ts int*e s%ste # s*o6in) resistan"e to6ar's (earnin) an' fina((%"reatin) rift an' e:it. Ti e(% trainin) an' attit$'e s*ift# !ros%ste a'&i"e# )i&es t*e 6or1 for"e so e (earnin) an' 7ettera""e!tan"e. In t*e !ro"ess so e 7e*a&iors a!!ear to "*an)eto ta1e a'&anta)e of t*e te"*no(o)%# 6*i(e ot*ers# !arti"$9(ar(% t*ose asso"iate' 6it* t*e "$(t$ra( !referen"e# or t*ose Pa)e H INDIAN POURNAL OF APPLIED RESEARC/ V 1G1 Io($ e 0 H W Iss$e 0 1 W Pan$ar% -G1H W ISSN 9 --?,9FFFV RESEARC/ PAPER *a&in) o(' s"*oo( attit$'e to6ar's a""e!tin) "*an)e 'o nota!!ear to a""e!t or 6e("o e t*e "*an)e.Anno%an"e to6ar's "*an)e0Anno%an"e to6ar's "*an)e see s to start 6*en )oa(s areneit*er "(ear nor rea(isti" to i e'iate ana)ers an' e 9!(o%ees 6*en t*e% ai for /RIS i !(e entation or s%ste inte)ration.=*en t*e i !(e entation ro$te a! is not "(ear an' t*erea( nee's of t*e ana)ers an' e:e"$ti&es are not "on9si'ere' 7efore i !(e entin) t*e !ro"esses t*en# t*e e:9!e"te' res$(ts 'o not e er)e or are s*o6n to 7e $nrea(9isti" an' it a(( see s to 7e too te"*no(o)%9'ri&en. /RIS isan inno&ation in ter s of /RM. In t*e first !(a"e# 7e"a$seof t*e o!!ort$nities it "reates to !$t e !(o%ee9 ana)e9 ent re(ations*i!s in t*e *an's of t*e e !(o%ees# e:e"$9ti&es an' ana)ers. In t*e se"on' !(a"e# 7e"a$se infor9 ation te"*no(o)% "reates !ossi7i(ities to 'esi)n /RMtoo(s an' instr$ ents t*at 6o$(' not 7e !ossi7(e 6it*o$tt*is infor ation te"*no(o)%. A )oo' e:a !(e is a'&an"e'!ersona( assess ent an' eas$re ent too(s t*at "an 7e$se' at an% o ent of t*e 'a%# an' in an% (o"ation. E 9!(o%ees rea((% "an 7e)in to steer t*eir "areers 6it* a "(i"1of a o$se./R !rofessiona(s *a&e to rea(iEe an' a""e!t t*is an' tea"* Strain 7efore i !(e entin)# t*at on"e intro'$"e' it 6i(( not )oa6a%. It is !ro7a7(e t*at 6e 6on;t e&en nee' to !oint t*is o$tin a fe6 %ears ti e. T*e a""e!tan"e 6i(( 7e seen as statin)t*e o7&io$sLO&era((# t*e "$riosit% is not %et satisfie' a"t$a((%# te"*no(o)%'e&e(o! ent is on(% at a !re(i inar% sta)e re)ar'in) t*e re9(ations*i! 7et6een /RIS an' /RM in or)aniEations. T*ere isa (a"1 a )oo' t*eor% (in1in) t*e re(ations*i! 7et6een te"*9no(o)% an' /R 'e&e(o! ents. T*is resear"* !ro2e"t *as (ai'a 7asis# 7$t f$rt*er 'e&e(o! ents 6o$(' 7e 2$')e' an' s$)9 )estions 6o$(' 7e 6e("o e.F$rt*er resear"* is a(so nee'e' on t*e t*eor% "on"ernin) t*esta)e' a!!roa"* to /RIS. Is t*ere a nee' for )ro6t* or !(an9nin)# *o6 s*o$(' it 7e i !(e ente'# 6*at are t*e rea( effe"tsan' 7enefits in t*e (on)er ter # an' *o6 'oes it inf($en"et*e ro(e of t*e /R 'e!art ent. A(( of t*is to a&oi' !ossi7(eanno%an"eL An' "reate sta)es of a""e!tan"e.RESEARC/ MET/ODOLOG4T*is resear"* !a!er is an atte !t to "on'$"t t*e st$'% onresistan"e to /RIS. To "on'$"t an entr% (e&e( resear"*# a !i(ots$r&e% 6as "on'$"te' on resistan"e to /RIS. T*e <$estion9naire 6as !re!are' to test t*e e !(o%ees on t*e fo((o6in)&aria7(es8Moti&ation Le&e(Trainin)Satisfa"tionAttit$'eA(( t*ese a7o&e entione' &aria7(es 6ere teste' on Re9sistan"e to6ar's /RIS. T*ere is a s"o!e of f$rt*er st$'% int*e a7o&e o'e( an' t*e *%!ot*eses "an 7e 7$i(t on t*ea7o&e 'e!en'ent &aria7(es. T*e test "an 7e "on'$"te'to &erif% t*e re(ation 7et6een t*e &aria7(es !resent in t*et*eoreti"a( fra e6or1. Dee!er resear"* is nee'e' on t*ea7o&e o'e( on re2e"tion an' a""e!tan"e of /RIS intro9'$"e' in an% area of 6or1in). After t*e st$'% an' 6it*a !ositi&e inter&ention a!!roa"* fe6 !ositi&e s$))estions6ere )i&en in or'er to ini iEe t*e effe"t of re2e"tion after'ia)nosin) t*e !ro7(e s re(ate' to a""e!tan"e of /RIS.Resear"* Desi)nA 'es"ri!ti&e non !ara etri" resear"* 'esi)n 6as $se' in t*isst$'%. T*e fo"$s of t*is st$'% 6as to in&esti)ate inter&entionsta1en 6*i(e intro'$"in) /RIS an' its i !a"t on t*e re(ation9s*i! of in'e!en'ent an' 'e!en'ent &aria7(es. Re(e&ant (it9erat$re re&ie6 6as "on'$"te' to se(e"t t*e &aria7(es.In9'e!t* $n'erstan'in) an' insi)*ts 6ere !ro&i'e' 7% t*eresear"* 6*i"* res$(te' in t*e re"o en'ations of ne"essar%ste!s t*at "o$(' 7e $n'erta1en.Meas$re ent of Iaria7(es0 C*i s<$are test 6as a!!(ie' fort*e 'es"ri!ti&e <$estionnaire 6*i"* 6as 'e&e(o!e' !$r!ose9(% to st$'% t*e o72e"ti&es nee'e' to 7e f$(fi((e' 7% t*e e 9!(o%ees 6*en "*an)e is intro'$"e' in t*e 6or1in) st%(e. T*eresistan"e to /RIS an' i !(e entation s$""ess in t*e or)ani9Eations 6as t*e fo"$s of t*e st$'% 6*ere t*e res!on'ent 6ereteste' on t*e &aria7(es 7% ans6erin) R%es;# Rno; or R$ns$re;.Data Co((e"tion0 In t*is resear"* !ri ar% 'ata 6as "o((e"te'7% !re!arin) a 'es"ri!ti&e <$estionnaire $sin) <$estions"aref$((% set to test t*e res!on'ent on t*e se(e"te' &aria7(es.T*e $nit of ana(%sis is in'i&i'$a( e !(o%ees.Sa !(in) SiEe0 T*e e !(o%ees 6*o 6or1 in or)aniEations6*ere /RIS 6as intro'$"e' 6ere se(e"te' to )i&e t*eir re9s!onses on t*e <$estions as1e' on resistan"e to /RIS. In t*isst$'% a BPO 6as se(e"te'. T*e <$estionnaire 6as sent to 1FGe !(o%ees 7$t on(% Ofi((e' <$estionnaires 6ere fo$n' to7e &a(i'. T*e a)e of t*e e !(o%ees &arie' 7et6een -1 %earsto HF %ears. As !er t*e !osition of t*e e !(o%ees in&o(&e'aro$n' @FX of t*e e !(o%ees 6ere of e:e"$ti&e (e&e(. On(%-FX of t*e e !(o%ees 6ere senior (e&e( e:e"$ti&es.DATA ANAL4SIST*e s$r&e% 6as "on'$"te' in t*e "o !an% 6*ere t*e /RIS6as intro'$"e'. T*e rea"tion of t*e e !(o%ees on re2e"tionan' a""e!tan"e is e:!(aine' in

'etai(. C*i S<$are test 6as"on'$"te' on fe6 "aref$((% se(e"te' an' as1e' <$estions.Moti&ation Le&e(0=*en teste' on oti&ation (e&e( ,-.-X res!on'ents an9s6ere' in fa&or of (earnin) t*e ne6 s%ste # on(% @.8X 6ere$ns$re a7o$t t*e intro'$"e' "*an)e. T*is is a &a(i' in'i"ationt*at t*e ana)er;s inter&ention 6as ne"essar% for t*e s$""essof /RIS i !(e entation.On re2e"tin) or fee(in) *a!!% (earnin) ne6 /RIS s%ste 0 8-.8X res!on'ents 6ere in fa&or of (earnin) t*e s%ste on"e in9tro'$"e' in t*e or)aniEation. On(% 1?.1X res!on'ents 6erenot *a!!% 6it* t*e (earnin) an' H.1X 6ere not s$re of t*eo72e"ti&e an' )oa( to 7e a"*ie&e' after (earnin) /RIS s%ste .Trainin)0Trainin) 7efore t*e intro'$"tion of /$ an Reso$r"e Infor9 ation S%ste +/RIS.0 On(% ?8.? !er"ent of t*e res!on'ents*a' so e "($e a7o$t t*e s%ste . T*e ne)ati&e res!onse 6asa(ar in)(% *i)* aro$n' H@.FX 6*ere 1?.1X e !(o%ees 6ere$ns$re a7o$t trainin) nee'. T*is see s to in'i"ate t*at t*e(ine ana)ers 'o not t*oro$)*(% ens$re !ro!er trainin) 7e9fore "*an)e is in'$"e'.Co fort (e&e( 6it* t*e o(' s%ste or rea'iness for ne60 Ont*e "o fort (e&e( of t*e s%ste 6*ere res!on'ents 6ere<$estione' 7% t*e resear"*er 6*et*er t*e% are rea'% to (earnne6 s%ste 8 O-.FX s*o6e' interest an' 6ere rea'% for ne6.B$t @.8X re2e"te' an' -,.@X 6ere not s$re. It;s t*e (oo1o$tof t*e (ine ana)ers to "on&ert t*ese -,.@X to6ar's (earnin)t*e ne6 s%ste .On 6i((in)ness for a s%ste ati" trainin) !ro)ra in (earnin)/RIS0 81.HX res!on'ents 6ere o!en for t*e s%ste ati" train9in) !ro)ra an' 6ere 6i((in) to (earn an' a'2$st a""or'in)to t*e "*an)e in'$"e'. ,.?X 6ere $ns$re an' nee'e' !ro!9er )$i'an"e on a'o!tin) t*e trainin) !ro)ra . On(% ,.?Xs*o6e' t*eir $n6i((in)ness to (earn it t*ro$)* s%ste ati"trainin) !ro)ra .Satisfa"tion0On )enera( !er"e!tion a""or'in) to t*e a7o$t t*e ne6s%ste in t*e "o !an%0 8,X a""e!te' t*e ne6 s%ste intro9'$"e' in t*e "o !an%. On(% 1G.,X 6ere $ns$re of t*e ne6s%ste '$e to 'ifferent reasons (a"1 of s1i((s# !eer attit$'e#(a"1 of oti&ation S no i e'iate 7enefits. Pa)e ? 1G- V INDIAN POURNAL OF APPLIED RESEARC/ Io($ e 0 H W Iss$e 0 1 W Pan$ar% -G1H W ISSN 9 --?,9FFFV RESEARC/ PAPER On atta"* ent of (earnin) t*e ne6 s%ste 6it* in"enti&eor re6ar' after "o !(etion0 @FX 6ere !ositi&e a7o$t it an'too1 t*e trainin) as a "*a((en)e. On(% O.HX 6ere not s$re an'18.8X tota((% re2e"te' t*e i'ea an' 6ere not 6i((in) to a""e!tt*e "*a((en)e.Attit$'e0On attit$'e of t*e ana)er 7ein) !ositi&e on (earnin) /RISs%ste to6ar's e !(o%ee0 ?G.OX of res!on'ents 6ere of t*e&ie6 t*at t*e ana)er 6as !ositi&e an' *e(!f$( 7$t 1@.-X6ere not of t*e sa e o!inion. For t*e t*e ana)ers 6erenot at a(( s*o6in) interest on (earnin) /RIS. ?-.-X see to7e $ns$re a7o$t t*eir ana)er;s attit$'e.On ana)er;s o!enness to6ar's e !(o%ee !ro7(e s0 T*e<$estion 6as !$t to t*e res!on'ents an' aro$n' @FX 6erein fa&or of t*e (ine ana)ers -G.HX 6ere $ns$re an' on(%?.@X sai' t*at t*e ana)ers 6ere not o!en to 'is"$ss t*eir!ro7(e s. /ere t*e ana)ers "an "on&ert t*e $ns$re -G.HXof t*e res!on'ents in t*eir fa&or 2$st 7% atten'in) to t*e an' e:!(ainin) t*e t*e i !ortan"e of (earnin) an' 7enefitsatta"*e' to (earnin) of /RIS.On fee(in) of 7$r'en (earnin) t*e ne6 s%ste 0 On t*e <$es9tion of fee(in) 7$r'ene' -FX res!on'ent ans6ere' in !osi9ti&e. O$t of re ainin) @FX res!on'ents O?.1X sai' t*at t*e%are oti&ate' an' 6i(( not fee( 7$r'ene' (earnin) /RIS an'6i(( s$!!ort i !(e entation. 1G.,X 6ere $ns$re 7$t t*e%so$n'e' !ositi&e 6it* a &er% (itt(e resistan"e.On intro'$"tion of /RIS an' "o !$(sor% (earnin) of t*e soft96are 6i(( 7e !ress$re eno$)* on t*e to (oo1 for a ne6 2o70On "o !$(sor% (earnin) '$rin) intro'$"tion of ne6 s%ste ?H.8X res!on'ents ans6ere' R%es; t*e% 6o$(' !refer e:it.FO.HX res!on'ents in"($'in) ,.?X of R$ns$re; res!onse 6ere!ositi&e an' sai' RNo; on (ea&in) t*e or)aniEation. T*e%see to 7e oti&ate' eno$)* to (earn t*e ne6 s%ste .C*i S<$are Ana(%sis Ta7(e 9 1Sr.No.State entRes!onseFre<$en"%Per"ent XC*i9s<$are'fAs% !. Si).N$(( /%!ot*esis1Di' %o$ )et !ro!er trainin) 7efore t*eintro'$"tion of /$ an Reso$r"e Infor ationS%ste +/RIS. in %o$r or)aniEationQ 4esH1?8.?11.8??a - G.GGH Re2e"te'No-?H@.FUns$re,1?.1-Do %o$ fee( (i1e re2e"tin) or fe(t *a!!% (earnin)ne6 /RIS s%ste /a!!%FH8-.8@1.OFOa - G.GGG Re2e"te'Not /a!!%,1?.1Uns$re-H.1HAre %o$ ore "o forta7(e 6it* t*e o(' s%ste or rea'% for ne6Q4es +Rea'% for ne6. ?GO-.F-,.G,?a - G.GGG Re2e"te'NoF@.8Uns$re1,-,.@?Do %o$ fee( oti&ate' (earnin) ne6 s%ste intro'$"e' re"ent(% in %o$r or)aniEationQ4esF,,-.-?F.FOH7 1 G.GGG Re2e"te'Uns$reF@.8999FIs t*e attit$'e of %o$r ana)er !ositi&e on(earnin) /RIS s%ste Q4es-O?G.O@.FH1a- G.G-H Re2e"te'No111@.-Uns$re-@?-.-OIs %o$r ana)er o!en to %o$r !ro7(e sQ4es?8@F.GF-.H??a - G.GGG Re2e"te'NoH?.@Uns$re1H-G.H@=*at is t*e )enera( !er"e!tion a""or'in) to %o$a7o$t t*e ne6 s%ste in t*e "o !an%QA""e!te'F@8,.1H,.GOH7 1 G.GGG Re2e"te'Uns$re@1G.,9998Do %o$ fee( 7$r'ene' (earnin) t*e ne6 s%ste Q4es1O-F.G-,.G,?a - G.GGG Re2e"te'No?1O?.1Uns$re@1G.,,Is intro'$"tion of /RIS an' "o !$(sor% (earnin)of t*e soft6are 6i(( 7e !ress$re eno$)* on %o$to (oo1 for a ne6 2o7Q4es-8?H.81O.O-Fa - G.GGG Re2e"te'NoHG?O.,Uns$reO,.?1GAre %o$ o!en for a s%ste ati" trainin) !ro)ra in (earnin) /RIS4esF-81.HOO.1-Fa - G.GGG Re2e"te'NoO,.?Uns$reO,.?11S*o$(' (earnin) 7e atta"*e' to in"enti&e orre6ar' after "o !(etionQ 4es?8@FF1.FGGa - G.GGG Re2e"te'No1-18.8Uns$re?O.HT*e N$(( *%!ot*esis 6as re2e"te' in a(( t*e "ases *en"e t*e 'ifferen"e in fre<$en"ies 6ere fo$n' to 7e si)nifi"ant.a. G "e((s +.GX. *a&e e:!e"te' fre<$en"ies

(ess t*an F. T*e ini $ e:!e"te' "e(( fre<$en"% is -1.H.7. G "e((s +.GX. *a&e e:!e"te' fre<$en"ies (ess t*an F. T*e ini $ e:!e"te' "e(( fre<$en"% is H-.G. Pa)e F INDIAN POURNAL OF APPLIED RESEARC/ V 1GH Io($ e 0 H W Iss$e 0 1 W Pan$ar% -G1H W ISSN 9 --?,9FFFV RESEARC/ PAPER CONCLUSION S SUGGESTIONST*e N$(( *%!ot*eses 6as re2e"te' Y Z[G.,F in a(( t*e "ases*en"e t*e resear"* 'ata 6as fo$n' to 7e si)nifi"ant. Main(%7% "o !(etin) t*e !i(ot resear"* on t*e re(ate' iss$e an' af9ter t*e re&ie6 of (iterat$re of 'ifferent s"*o(ars an' resear"*9ers on t*e sa e an' re(ate' to!i"s it 6as an o7ser&ation t*atintro'$"tion of /RIS !(a%s an essentia( ro(e in t*e 'e&e(o!9 ent of t*e or)aniEation an' if intro'$"e' in a s%ste ati"6a% (ea's to (ess resistan"e 7% t*e e !(o%ees.It is e&i'ent fro t*e st$'% an' t*e 6or1 on t*is resear"* t*att*e resistan"e nee's to 7e re"o)niEe' an' 'ia)nose' "(ear(%7% t*e (ine *ea's or /R *ea's of t*e or)aniEation. On"e t*ere(ation is esta7(is*e' t*at t*e resistan"e S anno%an"e e:9ists '$e to inno&ati&e s%ste # fe6 re e'ia( a"tions s*o$(' 7eta1en 7% t*e ana)e ent. As re"o en'e' 7% /on) an'Ki +-GG-.# C*an)e ana)e ent initiati&e "an 7e treate'as an in'e!en'ent &aria7(e in !re'i"tin) t*e s$""ess of t*etransfor ationa( initiati&es. Fe6 &er% i !ortant inter&entionsare s$))este' *ere for t*e re'$"tion an' ini iEation oft*e resistan"e effe"t on t*e 7asis of t*e o'e(s se(e"te' on6*i"* t*e st$'% is 7ase'.I'entif%# or *ire# "*an)e (ea'ers *a&in) ro(es ain(% to 'e(i&ert*e "*an)e. T*is "an 7e eit*er o$t so$r"e' or t*e "*an)e(ea'ers "an 7e 'e&e(o!e' in t*e or)aniEation 7efore t*e in9tro'$"tion of t*e s%ste .Loo1 at %o$r or)aniEationa( str$"t$re# 2o7 'es"ri!tions# an'!erfor an"e an' "o !ensation s%ste s to ens$re t*e%;re in(ine 6it* t*e &ision. Kotter# Po*n P. +1,,F.. T*e or)aniEationa(str$"t$re nee's to 7e st$'ie' "aref$((% 7efore *an'in) t*ene6 s%ste to t*e "*an)e (ea'ers.I'entif% !eo!(e 6*o are resistin) t*e "*an)e# an' *e(! t*e see 6*at;s nee'e'. T*e resistan"e to /RIS intro'$"tionnee's to 7e re"o)niEe'# 'ia)nose' to t*e &er% root (e&e( an't*en 6it* a &er% "aref$( an' !ositi&e inter&ention t*e "*an)enee's to 7e intro'$"e' 7% t*e (ine ana)ers or t*e "*an)e(ea'ers.Ta1e a"tion to <$i"1(% re o&e 7arriers +*$ an or ot*er6ise..After i'entif%in) or *irin) "*an)e ana)ers an' 7% in'$"in)!ro!er "*an)e in'$"tion an' trainin)# eas$ra7(e re'$"tion"an 7e seen.It *as to 7e i !(e ente' 7% re6ar'in) "*an)e a""e!tors.Pro!er trainin) to 7e in'$"e' to fa"i(itate a""e!tan"e to96ar's "*an)in) s%ste an' en&iron ent.S1i((e' "*an)e ins!e"tors# L$t*ans# +-GG-.. Ps%"*o(o)i"a( e:9!ert *e(! an' ana)eria( "o $ni"ation are re<$ire' 7e9fore in'$"in) "*an)e of a a)nit$'e of affe"tin) t*e 6*o(es%ste .Ia($es# in'sets an' "a!a7i(ities# of e !(o%ees# KrU)er# =.+1,,O. s*o$(' 7e "onsi'ere' an' !ro!er(% $n'erstoo'.A s1i((f$( *an'(in) of /$ an Reso$r"e is a ne"essit% an' "an7e )ra'e' as one of t*e ost i !ortant !ositi&e inter&en9tion. Kotter# Po*n P. +1,,F.. Creatin) $r)en"% in t*e or)aniEa9tion# for in) a !o6erf$( "oa(ition a on)st e !(o%ees# Cre9atin) a &ision for "*an)e# Co $ni"atin) t*e &ision to a((#Re o&in) o7sta"(es# Creatin) s*ort9ter 6ins an' 7$i('in)on t*e "*an)e are t*e ei)*t ste!s to 7e "onsi'ere' 6*i(e in9no&atin) "*an)e. Kotter# o!ine' t*at 6it* t*ese inter&entionsa""e!tan"e a on)st e !(o%ees "an 7e "reate' an' 'esire'res$(ts "an 7e a"*ie&e' T/E IMPACT OF IMPLEMENTING AN /RIS ARE 4OU READ4 FOR A C/ANGE Inte)rate' /R Infor ation S%ste s +/RIS. *a&e a !rofo$n' effe"t on fir s t*at i !(e ent t*e . Most often t*ese fir s are re!(a"in) se&era( re(ate' s%ste s# s$"* as a !ersonne( 'ata7ase# !a%ro(( s%ste an' 7enefits s%ste # 6it* one /RIS t*at 'oes it a((. Man% !eo!(e fo"$s on t*e i !ro&e' re!ortin) an' !ro"essin) t*at 6i(( 7e rea(iEe' fro t*e ne6 s%ste # an' t*ose are t*e reasons ost fir s "*oose to i !(e ent a ne6 /RIS. B$t 6*at an% !eo!(e 'on;t fo"$s on is t*at t*e ne6 /RIS 6i(( ost (i1e(% affe"t t*e "o !an% $"* ore 'ee!(% A it 6i(( "*a((en)e t*e o!eratin) str$"t$re an' !rin"i!(es of a(( t*e /R9re(ate' 'e!art ents. An inte)rate' /RIS res$(ts is a 'rasti"a((% 'ifferent en&iron ent t*an a "($ster of re(ate' 7$t se!arate s%ste s. T*e "ore "on"e!t of a "entra(iEe' 'ata store in*erent 6it* an /RIS 'e an's inte)rate' 6or1 !ro"esses for "onsistent(% ana)in) t*at store. T*e t6o attri7$tes A "entra(iEe' 'ata stora)e an' inte)rate' 6or1 !ro"esses A 6i(( affe"t t*e "o !an% in 6a%s ost ana)ers 'on;t e:!e"t. EIALUATING AND PREPARING FOR A NE= /RIS Man% "o !anies )o t*ro$)* a !ro"ess of "o !arin) an' e&a($atin) se&era( /RIS !a"1a)es $sin) a tea of ana(%sts or ana)ers fro t*e &ario$s 'e!art ents affe"te' A /R# Pa%ro((# Benefits# E !(o%ee Re(ations# Trainin) an' so on. As t*is tea !re!ares its e&a($ation "riteria an' re&ie6s /RIS feat$res# $"* is (earne' a7o$t t*e )oa(s an' &a($es of t*e &ario$s 'e!art ents. T*e /R 'e!art ent is (oo1in) for i !ro&e' re!ortin) of e !(o%ee 'ata# Pa%ro(( is "on"erne' 6it* t*e s%ste ;s !a%"*e"1 "a("$(ations an' re)$(ator% re!ortin)# 6*i(e Benefits a% 7e (oo1in) for a ore strea (ine' enro(( ent !ro"ess. As t*is tea 'ri&es 'ee!er into t*e se(e"tion "riteria# t*e e 7ers (earn ore a7o$t ea"* ot*er an' a% start to see t*e e er)en"e of so e rea((% ess% 7$siness !ro"esses. It "an 7e a 7itters6eet !ro"ess. T*e *irin) !ro"ess is a )oo' e:a !(e. As a !erson is re"r$ite'# *ire' an' !ai' ea"* 'e!art ent a%

*a&e its o6n s!e"ia(iEe' s%ste an' !ro"ess for ana)in) t*e e !(o%ee 'ata. As t*e /RIS e&a($ation tea 'is"o&ers re'$n'ant !ro"essin) an' 'ata stora)e# its e 7ers start to see 6a%s to a1e t*e !ro"ess ore effi"ient 7% a(i)nin) t*eir !art of t*e *irin) !ro"ess 6it* t*e re<$ire ents of t*e ot*er 'e!art ents. T*e tea e 7ers are e:"ite' to fin' a 7etter 6a% to )et t*e 6or1 'one# 7$t s"are' 7% t*e ra ifi"ations of "(oser ties to ot*er 'e!art ents. T*e% t*in10 CIf 6e i !ro&e t*e effi"ien"% of t*e !ro"ess +*a&e /R enter t*e =9? at t*e ti e of *ire.# 6e 6on;t nee' as an% !eo!(e in o$r 'e!art ent +6e 6on;t nee' to 1e% =9?s an% ore.# an' 6e i)*t (ose "ontro( of so e !ie"e of 'ata t*at is "riti"a( to o$r 7$siness f$n"tion +*o6 'o 6e 1no6 t*at /R 6i(( 1e% t*e =9? "orre"t(%Q.C. As t*e tea e&a($ates an /RIS soft6are !a"1a)e# it 7e)ins to )et a 7etter )ras! on 6*at t*e entire "o !an%;s 7$siness !ro"esses are# an' t*erefore 6*at t*e "o !an% i)*t re<$ire in an /RIS. T*e tea 6i(( ost (i1e(% fin' t*at none of t*e !a"1a)es are an e:a"t fit an' t*at s$7stantia( effort is re<$ire' to o'if% or inte)rate t*e "*osen /RIS. Or if not eno$)* '$e 'i(i)en"e an' resear"* *a&e 7een 'one# t*e tea a% 7e fa"in) t*is effort an' not 7e a6are of it. T*is )a! in !(annin) 6i(( s*o6 itse(f (ater in t*e i !(e entation !*ase 6*en t*e !ro2e"t tea rea(iEes t*ere are not eno$)* reso$r"es A ti e# !eo!(e an' one% A to i !(e ent t*e /RIS. Per*a!s t*e ost "riti"a( res$(ts of t*e /RIS e&a($ation !ro"ess are t*at t*e e&a($ation tea set "orre"t e:!e"tations for t*e !ro2e"t an' )ain e:e"$ti&e ana)e ent "o it ent. =it* "orre"t# or at (east rea(isti" e:!e"tations an' an e:e"$ti&e ana)e ent tea t*at serio$s(% s$!!orts t*e tea ;s efforts# an /RIS i !(e entation !ro2e"t *as a $"* )reater "*an"e to s$""ee'. Most often t*e /RIS e&a($ation tea e 7ers s!en' ost of t*eir efforts 7$i('in) se(e"tion "riteria an' "*oosin) an /RIS# instea' of settin) e:!e"tations an' 7$i('in) e:e"$ti&e s$!!ort. T/E /RIS IMPLEMENTATION PROPECT Confi)$rin) t*e Ne6 /RIS T*ere are t*ree !ri ar% a"ti&ities in an /RIS i !(e entation A "onfi)$rin) t*e /RIS for t*e fir ;s 7$siness !ro"esses an' !o(i"ies# interfa"in) 'ata 6it* ot*er s%ste s an' "on&ertin) *istori"a( 'ata into t*e /RIS# an' !re!arin) t*e or)aniEation for t*e ne6 /RIS. An /RIS "o es 6it* 7$i(t9in !ro"esses for ost /R a"ti&ities# 7$t fir s 6i(( nee' to "$sto iEe t*e s%ste to !ro"ess a""or'in) to t*eir s!e"ifi" nee's. For e:a !(e# e&er% /RIS s$!!orts t*e !ro"ess of 7enefits o!en enro(( ent# 7$t t*e s%ste 'oes not "o e 'e(i&ere' 6it* a fir ;s s!e"ifi" 7enefit !ro&i'ers an' e(i)i7i(it% r$(es. C$sto iEin) t*e /RIS for t*is t%!i"a((% 'oes not in&o(&e !ro)ra in)8 t*e "o on a"ti&it% is to enter s!e"ifi" 'ata into "ontro( ta7(es t*at t*en 'ire"t *o6 t*e /RIS o!erates. T*e "$sto iEin)# or "onfi)$ration tas1s t*en 7e"o e a !ro"ess of $n'erstan'in) t*e fir ;s 7$siness !ro"esses 6e(( eno$)* to en"o'e t*at (o)i" into t*e /RIS. T*is a!!in) of 7$siness !ro"esses an' !o(i"ies into s%ste "ontro( ta7(es re<$ires !eo!(e 6*o $n'erstan' 7ot* t*e 7$siness !ro"ess an' t*e /RIS A t%!i"a((% t*e e:istin) IT s$!!ort an' /R 7$siness ana(%sts. D$e to t*e (ar)e a o$nt of 6or1# t*e /RIS !ro2e"t tea $s$a((% nee's t*ese ana(%sts f$((% 'e'i"ate' to t*e !ro2e"t# re<$irin) t*e C*o eC 'e!art ents to fi(( t*e )a!s in t*eir a7sen"e. /a&in) !artia((% 'e'i"ate' tea e 7ers a% "a$se tension sin"e t*e tea e 7ers *a&e to aintain res!onsi7i(ities at t*e *o e 'e!art ent 6*i(e a(so f$(fi((in) res!onsi7i(ities on t*e !ro2e"t tea . Eit*er 6a%# 7a"19fi((in) reso$r"es 7e"o es a 7i) iss$e if not !(anne' for '$rin) t*e e&a($ation sta)e. Fir s a% fin' t*at t*e interna( reso$r"e !eo!(e assi)ne' to t*e !ro2e"t 'o not *a&e t*e s1i((s or "a!a7i(ities nee'e' for t*e 2o7. So eti es trainin) "an reso(&e t*is# 7$t ot*er ti es t*e !eo!(e (a"1 7asi" ana(%ti"a( s1i((s re<$ire' for t*e i !(e entation. One of t*e 1e% re<$ire ents for a !erson to 7e s$""essf$( on an /RIS i !(e entation !ro2e"t is t*at *e3s*e *a&e e:"e((ent ana(%sis s1i((s. T*e ost ana(%ti"a( !eo!(e in /R an' IT s*o$(' 7e assi)ne' to t*e !ro2e"t# or e(se t*e "o !an% s*o$(' re(% on e:terna( reso$r"es +i.e. "ontra"tors or "ons$(tants.. T*e !ro2e"t "an )et 'one t*is 6a% A 7$t t*e ore an i !(e entation tea re(ies on e:terna( reso$r"es t*e ore 'iffi"$(t it 6i(( 7e for t*e "o !an% to 7e"o e se(f9s$ffi"ient in on)oin) /RIS s$!!ort# aintenan"e# an' o!erations. Man% /RIS i !(e entations in"($'e# to one 'e)ree or anot*er# 7$siness !ro"ess reen)ineerin). As a fir 'o"$ ents# in&esti)ates# an' 'is"o&ers its tr$e 7$siness !ro"esses# it;s nat$ra( t*at t*e fir a(so ta1e ti e to i !ro&e t*e # or at (east inte)rate t*e !ro"esses a"ross 'e!art ents. T*e inte)rate' nat$re of ost /RIS !a"1a)es 'ri&es t*is a"ti&it%. =*en a !ro"ess is reen)ineere' or inte)rate'# on"e9in'e!en'ent 'e!art ents 7e"o e $"* ore 'e!en'ent on ea"* ot*er. T*at 'e!en'en"% "an in"rease tensions on t*e !ro2e"t tea as re!resentati&es fro t*ose 'e!art ents (earn to tr$st ot*ers to 'o t*eir !art of t*e !ro"ess. Or# on"e t*e !ro2e"t tea e 7ers 7e"o e "o forta7(e 6it* t*e ne6 !ro"esses t*e% *a&e 'esi)ne'# t*e% a% *a&e a *ar' ti e se((in) t*ose "*an)es 7a"1 to t*eir 'e!art ents. Most /RIS !a"1a)es 'on;t *an'(e e:"e!tion !ro"essin) &er% 6e((. As ne6 7$siness !ro"esses are 'esi)ne'# t*e !ro2e"t tea "$sto iEes t*e /RIS aro$n' t*ose ne6 !ro"esses. Users 6i(( ost (i1e(% fin' t*at e:"e!tion "ases re<$ire si)nifi"ant an$a( t*o$)*t or (a7or to !ro"ess A sin"e t*e e:"e!tion 'oes not fit into t*e 7$siness !ro"ess as i !(e ente' in t*e /RIS. /RIS !ro2e"t tea ana(%sts 6i(( 6a(1 a fine (ine 7et6een )enera(iEation of t*e !ro"ess to fit e:"e!tions &s. a ore narro6e' i !(e entation of t*e !ro"ess to enfor"e 'ata inte)rit% an' a""$rate a!!(i"ation of /R !o(i"%. T*is is a )reat ti e to enfor"e so e stan'ar's an' "(ean9$! Cs!e"ia( 'ea(sC A 7$t /R ana)ers an' !o(i"% a1ers $st 7e 6i((in) to s$!!ort t*ese efforts# an' to *e(! i !(e ent t*e .

Fina((%# as t*e !ro2e"t tea ana(%sts 'i) into t*e "$rrent 7$siness !ro"esses# t*e% a% fin' t*at t*e /R $sers# an' so eti es ana)ers# 'on;t rea((% $n'erstan' or 1no6 t*e !ro"esses 6e((. Users a% 1no6 6*at is 'one# 7$t not 6*% it is 'one. Kno6in) t*e 6*% !art is "riti"a( to )ettin) t*e ost o$t of %o$r /RIS i !(e entation. In ost e&er% /RIS t*ere are t6o or t*ree te"*ni"a( et*o's of i !(e entin) an% )i&en re<$ire ent A 1no6in) 6*% so et*in) is 'one in a 7$siness !ro"ess *e(!s ens$re t*e !ro2e"t tea ana(%sts se(e"t t*e 7est et*o' of i !(e entin) it in t*e /RIS. Lin1in) t*e Ne6 /RIS 6it* Ot*er S%ste s Most /RIS !ro2e"t tea s *a&e a n$ 7er of !eo!(e assi)ne' to "on&ertin) *istori"a( 'ata fro t*e e:istin) /R 'ata7ases into t*e ne6 /RIS# as 6e(( as for interfa"in) t*e ne6 /RIS 6it* ot*er s%ste s t*at re(% on /R 'ata. As t*is )ro$! starts a!!in) *istori"a( 'ata to t*e ne6 s%ste for "on&ersion# ost often )ro$! e 7ers 6i(( fin' +!arti"$(ar(% 6*en "o 7inin) 'ata fro se&era( e:istin) s%ste s to )o into one /RIS. t*at t*e e:istin) /R 'ata "ontains a si)nifi"ant a o$nt of in&a(i'# in"o !(ete# or "ontra'i"tor% 'ata. As t*e ne6 /RIS 6as "onfi)$re' for ne6# reen)ineere' or strea (ine' 7$siness !ro"esses# t*e e:istin) e !(o%ee 'ata a% not fit 6e(( into t*e ne6 s%ste . T*e ne6 /RIS 6i(( 'e an' ore "o !(ete an' a""$rate e !(o%ee 'ata. Ma1in) sense of t*ese 'ata "on&ersion !ro7(e s is a s1i(( t*at fa((s to /R ana(%sts# not t*e !ro)ra ers 6ritin) 'ata9"on&ersion ro$tines. Con&ersion an' interfa"in) are not so(e(% te"*ni"a( a"ti&ities A $ser "ons$(tation an' in!$t are re<$ire'. Man% /RIS !ro2e"t tea s 'is"o&er t*ese re<$ire ents too (ate# t*$s in"reasin) t*e 'e an' for ti e fro /R ana(%sts on t*e !ro2e"t tea A ti e t*at t*e ana(%sts ost (i1e(% 'o not *a&e. If t*e fir *as a 'ata 6are*o$se# t*e ne6 /RIS 'ata 6i(( nee' to 7e a!!e' to it. If t*e 'ata o'e( in t*e 6are*o$se is 7ase' on t*e (e)a"% /R 'ata7ase# t*e t6o 'ata o'e(s a% not 7e "o !ati7(e. A (ot of effort "an 7e s!ent a!!in) t*e ne6 /RIS to an e:istin) 'ata 6are*o$se. Or if t*e /RIS &en'or *as its o6n 'ata 6are*o$se a!!(i"ation# t*e !ro2e"t tea i)*t 7e te !te' to $se it# 7$t t*e%;(( sti(( *a&e to "onten' 6it* "on&ertin) e:istin) *istori"a( /R 'ata into t*e ne6 6are*o$se. Eit*er 6a%# /RIS !ro2e"t tea s s!en' ore effort t*an !(anne' on t*is iss$e A t*e 'etai(s "an )et &er% te'io$s an' ti e "ons$ in). Re!(a"in) /R s%ste s in&o(&es an% area of t*e "o !an% t*at rea's or re(ies on e !(o%ee 'ata. Ne6 s%ste i !(e entation a% *i)*(i)*t e !(o%ee 'ata !ri&a"% iss$es# or in"rease t*e s"o!e of interfa"in) on"e t*e !ro2e"t tea rea(iEes 2$st *o6 an% s%ste s rea' e !(o%ee 'ata fro t*e "$rrent /R9re(ate' 'ata7ases. Pre!arin) t*e Or)aniEation Man% ti es it is easier for !ro2e"t tea s to fo"$s on te"*ni"a( as!e"ts of t*e i !(e entation# 6*i"* is ineffe"ti&e. For e:a !(e# "onfi)$rin) t*e /RIS to "orre"t(% assi)n resi'ent ta: "o'es 7ase' on t*e e !(o%ee;s a''ress is easier t*an )ettin) /R# 7enefits# !a%ro((# an' re"r$itin) to 7$% into an' i !(e ent a reen)ineere' *irin) !ro"ess. T*e /RIS !ro2e"t tea $st tra"1 !ro)ress not on(% on t*e te"*ni"a( as!e"ts of i !(e entin) t*e /RIS# 7$t a(so on t*e softer si'e of ana)in) t*e or)aniEation as a 6*o(e to a""e!t t*e ne6 7$siness !ro"esses t*at "o e 6it* t*e /RIS. Co !anies t%!i"a((% $n'eresti ate t*is "*an)e9 ana)e ent effort. Fro t*e &er% 7e)innin) t*ere $st 7e a fo"$s on !re!arin) t*e or)aniEation an' t*e e !(o%ees for t*e ne6 /RIS. A ne6 /RIS# 6it* ore inte)rate' 6or1 !ro"esses# ten's to !$(( re(ate' 'e!art ents to)et*er. So e fir s re"o)niEe t*is as t*e% )o t*ro$)* t*e i !(e entation !ro"ess# an' a(so i !(e ent a ne6 or)aniEationa( str$"t$re 6it* t*e /RIS ro((9o$t. For e:a !(e# /R an' Pa%ro(( a% *a&e re!orte' to se!arate areas of t*e "o !an%# an' !arts of /R 7$siness !ro"esses 6ere s"attere' t*ro$)*o$t &ario$s 'e!art ents. B$t as a ne6 /RIS is i !(e ente'# t*e !re&io$s or)aniEations are transfor e' to re!ort to a sin)(e a$t*orit%# an' a s*are'9ser&i"es )ro$! is esta7(is*e' to !erfor t*e inte)rate' 6or1 !ro"esses t*at 6ere on"e s"attere'. T*is is a "o on# 7$t often $ne:!e"te'# res$(t of /RIS i !(e entations. D$rin) t*e i !(e entation !*ase# fir s s*o$(' a(so 7e 'eter inin) 6*at t*eir s$!!ort o'e( 6i(( (oo1 (i1e A 6*at 1in' of or)aniEation 6i(( 7e re<$ire' to s$!!ort t*is ne6 /RISQ T*ose 6*o st$'% t*is tas1 in 'etai( 6i(( rea(iEe t*e% nee' "ross9f$n"tiona( s$!!ort tea s A "ontainin) !ro)ra ers +ABAP.# "onfi)$ration e:!erts# an' 7$siness ana(%sts A to s$""essf$((% s$!!ort t*e ne6 /RIS. B$t t*is inte)rate' s$!!ort tea 'oes not fit 6e(( into t*e &erti"a( 'e!art ents in ost "o !anies to'a%. Fin'in) a 6a% to i !(e ent t*is "ross9f$n"tiona( tea is a "riti"a( s$""ess fa"tor for t*e ne6 /RIS; on)oin) o!eration. A(( of t*e ite s entione' so far for"e /R ana)ers to 7e"o e in&o(&e' in 6*at is $s$a((% !er"ei&e' as an IT !ro2e"t. T*e% a% 7e a""$sto e' to !$s*in) res!onsi7i(it% for s$"* !ro2e"ts onto IT ana)ers# 7$t i !(e entin) an inte)rate' /RIS re<$ires /R ana)er !arti"i!ation an' a"ti&e in&o(&e ent in s"o!in)# i !(e entation# "$to&er# reso$r"in) an' ana)e ent. LIIING =IT/ T/E NE= /RIS C*an)es in t*e /R User Co $nit% An inte)rate' /RIS (ea's to ore inte)rate' re!ortin) of e !(o%ee 'ata# 6*i"* "an (ea' to efforts t*at 7enefit t*e "o !an%. Better re!ortin) of e !(o%ee "osts# s1i((s an' re<$ire ents# ti e91ee!in) an' re"or'in)# et". )i&e senior ana)ers infor ation t*at "an 7e $se' to i !ro&e t*e a!!(i"ation of /R !o(i"% or to "$t "osts +i.e. re'$"in) ti e9"ar' fra$'# *i)*(i)*tin) 6astef$( "o !ensation !ra"ti"es# et"... Most inte)rate' /RIS !a"1a)es are &er% so!*isti"ate' in t*e f$n"tiona(it% an' !ro"esses t*e% offer. Co !are' to (e)a"%# or s"reen97ase'3"o'e97ase' s%ste s# t*e ne6 /RIS re<$ires a ore ana(%ti"a( $ser. T*e $ser "annot si !(% 7e traine' to !$t "ertain "o'es into "ertain fie('s 99 *e3s*e $st 1no6 t*e 7$siness !ro"ess an' *o6 it re(ates to

t*e /RIS. In ost "o !anies# a "ertain !ortion of $sers 6i(( 7e a7(e to a1e t*is 2$ ! to Cana(%ti"a(C t*in1in)8 ot*ers 6i(( not. T*e res$(tin) s*a1eo$t *as to *a!!en# an' it is ost often !ainf$( A eit*er for t*e e !(o%ees t*e se(&es or for t*e /RIS s$!!ort or)aniEation. If a ore "entra(iEe'# inte)rate' /R or)aniEation 'oesn;t s$rfa"e '$rin) t*e i !(e entation !erio'# t*e or)aniEation 6i(( ten' to e&o(&e in t*at 'ire"tion. An inte)rate'# "entra(iEe' /RIS ten's to !$(( $ser 'e!art ents to)et*er. Usin) inte)rate' 6or1 !ro"esses a"ross 'e!art ents t*at 'o not o!erate $n'er a "o on a$t*orit% 6i(( *i)*(i)*t 'ata an' !ro"ess o6ners*i! iss$es. T*ese iss$es in t$rn )et !$s*e' $! to /R ana)ers or e:e"$ti&e ana)e ent. E&ent$a((%# t*ese ana)ers reso(&e t*e iss$es 7% in"reasin) t*e inte)ration of t*e 'e!art ents to at"* t*e !ro"esses. Eit*er 6a% it *a!!ens A at i !(e entation or &ia e&o($tion 99 t*is (e&e( of or)aniEationa( "*an)e is a(6a%s 'iffi"$(t. S$!!ortin) t*e /RIS IT s$!!ort ana(%sts a% 7e a""$sto e' to# an' on(% s1i((e' for# f(at9fi(e !ro"essin) te"*ni<$es. Most /RIS !a"1a)es re(% on re(ationa( 'ata o'e(s# *i)*er9(e&e( !ro)ra in) (an)$a)es# an' intera"ti&e 'ata ana)e ent A !resentin) te"*ni"a( re<$ire ents for 6*i"* so e IT ana(%sts a% not 7e rea'%. T*e ne6 /RIS a% *a&e !ro!rietar% (an)$a)es or fa"i(ities# re<$irin) ne6 IT s1i((s. Often t*ese s1i((s 6i(( 7e in *i)* 'e an'# 'ri&in) a !re i$ rate of !a%. Interna( reso$r"es a% o!t to (ea&e t*e "o !an% for t*e *i)*er !a%# or t*e% a% 'e an' *i)*er !a% at t*e "o !an%. T*e *i)*er !a% i)*t 7e o$tsi'e t*e /R )$i'e(ines for fair sa(ar%. T*e res$(tin) 'i(e a "an "reate retention !ro7(e s. /R $sers A t*e ana(%sts in /R# !a%ro(( an' 7enefits A $st ta1e a ore a"ti&e ro(e in on)oin) s$!!ort an' s%ste "*an)es. Sin"e 7$siness r$(es are often "o'e' into t*e /RIS instea' of restin) in an$a( !ro"esses# t*e 7$siness ana(%sts are ne"essari(% 'ra6n into t*is a"ti&it%. So e fir s a% !$s* t*is B7$siness r$(eC 1no6(e')e to t*eir IT s$!!ort ana(%sts# or re(% on "ons$(tants 6*o *e(! 6it* t*e i !(e entation. A(t*o$)* eit*er of t*ose s"enarios "an 6or1# /R 7$siness ana(%sts an' ana)ers *a&e t*e ost to (ose if t*e /RIS 'oes not !ro"ess transa"tions "orre"t(%. P(a"in) /R ana(%sts in s%ste s$!!ort an' "*an)e ro(es 6i(( *e(! ens$re t*at t*e /RIS !ro"esses transa"tions "orre"t(%. So e "o !anies 'e!en' too $"* on "ons$(tin) fir s or "ontra"tors to !erfor an i !(e entation. Man% ti es t*is *a!!ens 7e"a$se t*e fir "an !a% a "ons$(tant to 'o !re"ise(% 6*at t*e fir 6ants to 'o# 6*i"* is often easier t*an )ettin) interna( reso$r"es to 'o t*e sa e t*in). It ta1es so e of t*e !ain o$t of "*an)e ana)e ent. T*is "an (ea' to a "ontin$e' 'e!en'en"e on e:terna( reso$r"es an' i)*t 7e a""e!ta7(e for fir s t*at *a&e *istori"a((% re(ie' on e:terna( reso$r"es. For ot*ers it a% )enerate s$7stantia( interna( "onf(i"t in t*e 6a% of *i)*er IT 7$')ets or "ontin$e' !resen"e of non9e !(o%ees in t*e /RIS s$!!ort or)aniEation. RECOMMENDATIONS FOR SUCCESS Gi&en a(( t*e t*in)s t*at often 'o )o 6ron) 6it* /RIS i !(e entations# 6*at "an 7e 'one to ens$re a s oot* transitionQ T*ere is no one so($tion# no )ran' se"ret for a&oi'in) a(( t*e !ro7(e s. As 6it* ost s$""essf$( efforts# a s$""essf$( /RIS i !(e entation re<$ires !arti"i!ation an' "o it ent fro a(( areas of t*e fir . T*e first area fro 6*i"* to )ain "o it ent is t*e fir ;s e:e"$ti&e ana)e ent A t*e s!onsors of t*e !ro2e"t. Gi&en t*e (e&e( of "*an)e s$"* a !ro2e"t 6i(( "reate# t*ere 6i(( 7e areas t*at resist t*e i !(e entation. S$!!ort fro e:e"$ti&e ana)e ent is in&a($a7(e for a1in) s$re ne6 7$siness !ro"esses are i !(e ente' effe"ti&e(%# for f$n'in) t*e !ro2e"t# an' for ens$rin) a!!ro!riate staffin) on t*e !ro2e"t tea . =it*o$t t*is s$!!ort# t*e !a%off of t*e ne6 /RIS 6i(( ost (i1e(% 7e "o !ro ise'# an' 6i(( "a$se 'isr$!tions in e !(o%ee ser&i"e. T*e e:e"$ti&e ana)ers s*o$(' a!!oint a steerin) "o ittee "ontainin) sta1e*o('ers fro a(( areas affe"te' 7% t*e /RIS +!a%ro((# 7enefits# /R# IT# e !(o%ee re(ations# et".. T*is )ro$! s*o$(' "ontain e 7ers 6*o "an ens$re t*at t*eir (ine ana)ers *a&e t*e ne"essar% 'ire"ti&es an' res!onsi7i(ities for a1in) t*e /RIS o!erationa(. T*e steerin) "o ittee s*o$(' ta1e an a"ti&e ro(e in reso(&in) 7roa' iss$es an' ta1in) "orre"ti&e a"tions if t*e !ro2e"t )ets off "o$rse. One of t*e ost i !ortant ro(es of t*e steerin) "o ittee is t*at of B6innin) t*e /R ana)ers.C T*e steerin) "o ittee nee's to ens$re t*at ana)ers f$((% $n'erstan' t*e i !a"t of a ne6 /RIS s%ste # t*at t*e% are in&o(&e' in t*e i !(e entation# an' t*at t*e% s$!!ort t*e !ro2e"t 6it* a !ositi&e attit$'e to6ar's "*an)e. T*is 6i(( not on(% set an e:a !(e an' )$i'e(ine for ea"* "o ittee e 7er;s 'e!art ent# 7$t a(so !re!are t*e )ro$n' for 'ea(in) 6it* "*an)e9 ana)e ent iss$es. T*e steerin) "o ittee s*o$(' 7e res!onsi7(e for a!!ointin) a !ro2e"t ana)er or !ro2e"t ana)e ent tea # as 6e(( as ass$rin) t*at t*e !ro2e"t is a!!ro!riate(% staffe'. T*e !ro2e"t ana)er s*o$(' "arr% o$t tea 97$i('in) e:er"ises for e !(o%ees 6*o 6i(( *a&e to 6or1 to)et*er# sin"e an% !eo!(e 6*o 6i(( 7e assi)ne' to t*e tea a% not *a&e e:!erien"e o!eratin) in s$"* an en&iron ent. T*e /R ana(%sts an' t*e te"*ni"a( ana(%sts $st (earn *o6 to 6or1 to)et*er to so(&e iss$es neit*er )ro$! "an so(&e a(one A s$"* as 'ata "on&ersion an' interfa"in). /R ana(%sts 6i(( 7e"o e ore te"*ni"a(# an' te"*ni"a( ana(%sts 6i(( (earn ore a7o$t /R. T*e !ro2e"t !(annin) !ro"ess nee's to in"($'e not on(% t*e te"*ni"a( tas1s 7$t a(so t*e !ro"esses an' 'ea'(ines for "*an)e ana)e ent tas1s. T*e !ro2e"t ana)er "an )et an in'i"ation of t*ese iss$es ear(% in t*e !ro2e"t 7% "o !arin) t*e )oa(s of t*e 'ifferent sta1e*o('ers in&o(&e' an' i'entif%in) a(( t*e in"onsisten"ies. For t*ose /R ana(%sts 6*o are !(a"e' on t*e /RIS !ro2e"t tea # t*eir ana)ers nee' to 7e f$((% a6are of t*e ana(%st ro(es in t*e !ro2e"t. Mana)ers nee' to

re&ie6 an' !ossi7(% re'efine t*e ro(es 7efore# '$rin) an' after t*e i !(e entation. Ne6 2o7 'es"ri!tions a% nee' to 7e !re!are' an' ana)ers nee' to 7rief e !(o%ees a7o$t an% "*an)es an' a''itiona( res!onsi7i(ities. Mana)ers a(so $st start 7a"19fi((in) t*e !ositions (eft 7% t*e ana(%sts to ens$re t*eir 'e!art ents sti(( r$n s oot*(% an' t*e ana(%sts are not torn 7et6een 6or1in) in t*eir 'e!art ents &s. 6or1in) on t*e /RIS !ro2e"t. Not e&er% !erson 6i(( 7e a7(e to a1e t*e transition to a ne6 /RIS. Certain e !(o%ees A !a%ro(( "(er1s# 7enefits ana(%sts# IT s$!!ort# an' e&en ana)ers 99 a% not 6ant an%t*in) to 'o 6it* t*e ne6 /RIS an' t*e !ro"esses t*at "o e 6it* it. Instea' of for"in) t*e to a1e t*e transition# it is often 6iser to !(a"e t*e o$tsi'e t*e /RIS9re(ate' or)aniEation in ro(es a!!ro!riate for t*eir s1i((s. A transition !(an nee's to 7e "onstr$"te'# an' t*e steerin) "o ittee $st a""e!t t*e fa"t t*at t*ere 6i(( 7e so e t$rno&er. Li1e6ise# e !(o%ees 6*o *a&e 'e onstrate' t*eir interest an' a7i(it% to 6or1 6it* t*e ne6 s%ste an' 6*o *a&e )aine' s$7stantia( 1no6(e')e of it s*o$(' 7e offere' an a"ti&e s%ste 9s$!!ort ro(e to)et*er 6it* a !ro otion. T*is s*o$(' oti&ate ot*er e !(o%ees to fo((o6 t*eir "o((ea)$es; !at*s an' 6i(( 'is"o$ra)e interna( s%ste e:!erts (ea&in) t*e "o !an% for a *i)*er9!a%in) "ons$(tin) 2o7. Trainin) A te"*ni"a( an' non9te"*ni"a( A $st 7e i'entifie' an' !erfor e' to *e(! !eo!(e a1e t*e transition to 6or1in) 6it* t*e ne6 /RIS an' t*e ne6 or)aniEation o'e(. T*e trainin) nee's to )o 7e%on' s"reen9!rints an' o$se9"(i"1in) se<$en"es to an e:!(anation of *o6 t*e ne6 !ro"ess fits into t*e or)aniEation# its re(ations*i! to ot*er !ro"esses# an' t*e e:e"$tion ste!s in t*e !ro"ess. E !(o%ees 6i(( *a&e to 1no6 t*e 6*% as 6e(( as t*e *o6 of t*e !ro"ess. For a(iEe' "ross9f$n"tiona( s$!!ort tea s are essentia( to t*e stea'% o!eration of t*e /RIS. Fir s "an 7e s$""essf$( 7% !at"*in) to)et*er an infor a( or)aniEation of /R ana(%sts an' IT ana(%sts# 7$t t*at (oose91nit fra e6or1 a% not *o(' $! to t*e "ontin$e' 'e an's of /RIS s$!!ort. A for a(iEe'# "o9(o"ate' tea of /R an' IT ana(%sts 6i(( 7e ost effe"ti&e. Man% fir s a(so fin' it $sef$( to !reser&e t*e steerin) "o ittee !ast /RIS i !(e entation an' into t*e !ro'$"ti&e (ife of t*e /RIS. T*e steerin) "o ittee is an e:"e((ent )ro$! to onitor t*e on)oin) <$a(it% of /RIS o!erations# ana)e re(ations*i!s 6it* t*e /RIS &en'or# an' "(ear t*e !at* for (ater /RIS $!)ra'es or en*an"e ents. It a% ta1e %ears for a fir to a'2$st to a ne6 /RIS. As it 'oes# ost 6i(( see t*at t*eir or)aniEationa( str$"t$re 6i(( ten' to ref(e"t t*e /RIS str$"t$re. T*is is nat$ra( A ana)ers for %ears *a&e or)aniEe' t*eir 'e!art ents to fit t*e 6a% 6or1 is 'one# an' t*e or)aniEationa( "$(t$re often ref(e"ts t*at str$"t$re. =*en t*e 6a% t*at 6or1 is 'one "*an)es A an' an /RIS 6i(( en)en'er t*at "*an)e A it;s nat$ra( for t*e or)aniEation to "*an)e as 6e((. Str$"t$ra( an' "$(t$ra( "*an)es i)*t 7e !ainf$(# an' !eo!(e 6i(( resist# 7$t it;s *ar' to fi)*t t*ese nat$ra( ten'en"ies. Instea' of fi)*tin) t*e # ana)ers nee' to 7e a6are of 6*at;s *a!!enin) an' !roa"ti&e(% !re!are for t*is ne6 6or('.