Steps to Retrieve Data Encrypted with 2011 Drive Encryption for ProtectTools (vers. 6.

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!f the co"p#ter syste" does not $oot% and displays a "essa&e si"ilar to '(c)fee Endpoint Encryption. *atal Error+ ,0xEE020002-. or 'peP/ has $een corr#pted 0 ERR1R 22h. on a hard drive encrypted with 2011 Drive Encryption for ProtectTools% there is a tool can $e #sed to atte"pt to retrieve data fro" the hard drive. 3e&al 4otice+ Dis5Tech 2011 tool is provided ')s !s. $y 6ewlett Pac5ard /o"pany and (c)fee% !nc. 4either 6ewlett Pac5ard nor (c)fee provide any warranties either explicit or i"plied that any encrypted files can $e retrieved #sin& Dis5Tech 2011 or any other tool. Prior to encryptin& any data% the #ser is advised to #tili7e $ac5#p #tilities and perfor" fre8#ent $ac5#ps of their data to sec#re "edia. !nstr#ctions+ 9o# "#st have access to the $ac5#p encryption 5ey (.dat file typically saved to a :S; and have the Dis5Tech2011.iso (ftp+<<ftp.hp.co"<p#$<caps=softpa8<T/E>?<Dis5Tech2011.iso $#rned to a /D. ;efore atte"ptin& to $oot fro" the Dis5Tech 2011 /D% yo# will need to &o into the note$oo5 ;!1S and te"porarily switch the drive controller to !DE "ode (*10@Syste" /onfi&#ration@Device /onfi&#rations@S)T) Device (ode . 9o# will $e as5ed to confir" this chan&e to the Drive /ontroller% clic5 the /onfir" $#tton to do so. ) $l#e screen error (;S1D will occ#r d#rin& $oot if the drive controlled is set to any val#e other than !DE. ;oot fro" the /D. (a5e s#re the :S; 5ey containin& yo#r recovery 5ey and any other external :S; stora&e devices are attached to a :S; 2.0 port (not :S; SS port $efore powerin& on. )fter $ootin&% select whether or not to start networ5 s#pport (pro$a$ly no for "ost #sers . /lic5 BCoB at $otto" left. Select Pro&ra"s@(c)fee EETech. /lic5 B6PB. 4avi&ate to the recovery 5ey on yo#r :S; 5ey. Select B1penB. (!f the encrypted drive is not "o#nta$le% it is here where yo# will #s#ally receive an error The drive sho#ld now $e "o#nted. 9o# can leave the )#thentication window open. /lic5 BCoB. Select Pro&ra"s@)DA *ile (ana&e"ent :tility. 9o# sho#ld now $e a$le to access the files on yo#r drive and "ove the" to an external device. Hhen finished% donIt for&et to &o $ac5 into the ;!1S and chan&e the controller $ac5 to )6/! "ode.

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The files on the hard drive are still encrypted when this retrieval process is co"pleted% and yo# will not $e a$le to $oot fro" this hard drive #nless it is re$#ilt. 9o# "ay choose to store the hard drive in a sec#re location for f#t#re access to the files re"ainin& on it. The files on the hard drive will not $e accessi$le except thro#&h the Dis5Tech 2011 tool. 9o# "ay choose to re$#ild the operatin& syste" on the co"p#ter #sin& 1E( dis5s% or enterin& the 6P Recovery (ana&er $y pressin& the *11 5ey d#rin& the $oot process (if the recovery partition re"ains on the "achine . !f the hard drive is for"atted ($y 6P Recovery (ana&er or #sin& the ?#ic5 *or"at feat#re on the 1E( set#p dis5s % all files on the hard drive will $e wiped% and will no lon&er $e accessi$le thro#&h any "ethod.

4ote+ !f the data cannot $e retrieved #sin& the Dis5Tech 2011 tool% yo# "ay send yo#r syste" to 6ewlett Pac5ard. 6P "ay $e a$le to retrieve the data thro#&h "ore intense data retrieval "ethods. 6owever% 6P cannot &#arantee that any data can $e retrieved fro" the hard drive. 9o# "#st contact 6P S#pport for instr#ctions to ship yo#r syste".