Bank Alfalah - The caring bank

Study of Recruitment and

Selection Process for 1st Range
Officer in Bank Alfalah

Submitted to
Sir Nouman
Submitted By
Fatimah Haroon [L1F11MCOM2220]
Aqsa Muzaffar [L1F11MCOM2169]
Arslan Nawaz [L1F11MCOM2165]
Zainab Abbas [L1F11MCOM0029]
M.Ali Naqvi [L1F11MCOM0164]
Own Haider [L1F11MCOM2126]
Special Thanks to
Mam Amina Rizwan for supporting us

Table of Contents
Part 1: Introduction of Bank Alfalah

........................................................... 4

Vision and Mission Statement of Bank Alfalah ................................................... 5

Bank Profile ........................................................................................................ 6
Products of Bank ................................................................................................ 7
Bank Alfalah Structure ....................................................................................... 8
Part 2: Introduction of Human Resource Department ................................ 12
Human Resource Department in Bank Alfalah ................................................. 13
HRs Definition at Bank Alfalah ......................................................................... 13
HR values .......................................................................................................... 13
Structure of Human Resource Department in Bank Alfalah ............................. 14
Career Ladder of Employees ............................................................................. 16
Part 3: Recruitment & Selection Process ................................................... 17
Factors Effecting Recruitment in Bank.............................................................. 18
Source of Recruitment ...................................................................................... 18
Process of Recruitment and Selection for 1st Level Officer ............................... 18
HR forecasting............................................................................................. 18
What will be the sources of Recruitment (Internal / External)?................... 18
Advertisement ............................................................................................. 18
Submission of C.V ........................................................................................ 19
Shortlisting .................................................................................................. 19
Verification of Documents ........................................................................... 19
Preliminary interview .................................................................................. 19
Selection Test .............................................................................................. 19

Panel Interview ........................................................................................... 20

Letter for Joining ......................................................................................... 20
Probationary period .................................................................................... 20
Offer letter .................................................................................................. 20
Employment letter ...................................................................................... 20

Part 1: Introduction of
Bank Alfalah

Part 1: Introduction of
Bank Alfalah

Vision and Mission Statement of Bank Alfalah

Vision Statement
To be the premier organization operating locally &
internationality that provides the complete range of
financial services to all segments under one roof.

Mission Statement
To develop & deliver the most innovative products,
manage customer experience, deliver quality services that
contributes to brand strength, establishes a competitive
advantage and enhances profitability, thus providing value
to the stakeholders of the bank.

Bank Profile
The Bank of Credit and Commerce International (BCCI) was a major international bank
founded in 1972 by Agha Hasan Abedi, a Pakistani financier. The Bank was registered in
Luxembourg with head offices in Karachi and London. Within a decade BCCI touched its
peak. It operated in 78 countries, had over 400 branches, and had assets in excess of
US$20 billion, making it the 7th largest private bank in the world by assets.
It had its 3 branches in Pakistan. In 1991, the BCCI was banned, when is was accused by
European countries that the bank was involved in some illegal operations with Gulf
countries. At time of closing Abu Dhabi Group holds 77% ownership of BCCI. The major
reason behind European accusation was that BCCI was of Islamic mode. Therefor, the bank
was closed due to international pressure. Then, its 3 Pakistani branches were taken over
by the Government of Pakistan, which were named as Habib Credit and Exchange Bank
(HCEB) and these were working as subsidiary of Habib Bank Limited.
Bank Alfalah Limited was incorporated as a public limited company on June 21, 1992 under
the Companies Ordinance 1984 as a separate entity of Abu Dabhi Group.
Following the privatization in July 1997, Habib credit and Exchange Band assumed the new
identity of Bank Alfalah. Bank Alfalah Limited banking operations commenced from
November 1, 1997. The bank is engaged in commercial banking and related services as
defined in the Banking companies ordinance, 1962.
Now the Bank is owned and operated by the Abu Dhabi Group and is the sixth largest bank
in Pakistan. Associated Companies of the Group in Pakistan are Alfalah Securities, Alfalah
GHP Investment Management Limited, Alfalah Insurance Company Limited, Warid
Telecom (Pvt) Limited and Wateen Telecom Limited.
The Bank does business through a network of 471 branches across 163 cities in Pakistan.
The Bank has an international presence in Afghanistan, Bangladesh, Bahrain and a
representative office in the UAE.
On the 16th of May, 2005 Bank Alfalah formally took over the Bangladesh operations of
Shamil Bank of Bahrain for US $17.88 million and renamed it to Bank Alfalah. This was the
first branch of the bank outside Pakistan.
The Bank provides financial solutions to consumers, corporations, institutions and
governments through a broad spectrum of products and services, including corporate and

investment banking, consumer banking and credit, securities brokerage, commercial, SME,
agri-finance, Islamic and asset financing.
Bank Alfalah Limited is listed at all the three Stock Exchanges of Pakistan i.e. Karachi Stock
Exchange, Lahore Stock Exchange, and Islamabad Stock Exchange. The symbol BAFL is
being used by the Stock Exchanges in respect of the shares of Bank Alfalah Limited.
PACRA1, a premier rating agency of the country, has rated the bank AA (double A), Entity
Rating for long term and A1+ (A one plus) for the short term. These ratings denote a very
low expectation of credit risk, strong capacity for timely payment of financial
commitments in the long term and by highest capacity for timely repayment in the short
term, respectively. The ratings of first and second and third unsecured listed and
subordinated TFC issues of PKR 650 million, PKR 1,250 million and Rs.1,325 million have
been maintained at AA- (Double A minus).

Products of Bank
Personal Banking
Branchless Banking
Self Service Banking
Corporate & Investment
Banking
Treasury & Institutional
Banking
Business Banking (SME)
Islamic Banking

Deposits, Remittances, Foreign trade, Lockers, Loans

Credit Cards, Auto loans, Home loans, Consumer durables,
RTCs.
Telephone banking, ATMs, Online banking
Short/Long Term finance, Trade finance, Structured
finance.
Money market, Forex market, Investments, Government
securities, Correspondent banking.
Business Accounts, Business Loans, Personal Savings &
Bancassurance Products, Agri Loans
Personal Banking, Corporate Banking, Treasury & Capital
Markets, Self Service Banking

Pakistan Credit Rating Agency Limited

Bank Alfalah Structure

As The Bank does business through a network of 471 branches across 163 cities in
Pakistan. To create ease of understanding its structure can be divided into two parts.
i.
ii.

I.

Headquarter
Branch

Headquarter chain of command

Bank Principal Office is located in B. A. Building, I. I. Chundrigar Road, Karachi, Pakistan

Chairman
Board of Directors

5 Committees: Audit,
Strategy and Finance, Risk
Management, Central
Management, Human
Resource Management

CEO
COO
Management Groups
17 Divisons
GM of related Division

DM
AGM
North Region
Senior Manger
Regional Manager
Area Manager 1
Area Manager 2
Branch

South Region

Chairman: Sheikh Hamdan Bin Mubarak Al Nahayan

BOD: BOD consists of 8 members including chairman. Name of Director are Mr. Abdulla
Nasser Hawalileel Al-Mansoori, Mr. Abdulla Khalil Al Mutawa, Mr. Khalid Mana Saeed Al
Otaiba, Mr. Ikram Ul-Majeed Sehgal, Mr. Ikram Ul-Majeed Sehgal and Mr. Atif Bajwa.
CEO: Mr. Atif Bajwa
Chief Operating Officer: Mr. Bahauddin Khan
Management Group:
Mr. Mirza Zafar Baig Chief Financial Officer
Mr. Mohammad Yousuf Chief Risk Officer
Mr. Nadeem Ul Haq Group Head, Admin, Technology, System & Operations
Mr. Rizwan Ata Group Head, Islamic Banking
Mr. Faisal Farooq Khan Group Head, HR & Learning
Mr. Khurram Hussain Group Head, Retail Central, North and Consumer Banking
Ms. Mehreen Ahmed Group Head, Retail Banking South & New Initiatives
Mr. Saad Ur Rehman Khan Group Head, Corporate & Investment Banking
Mr. Bashir Ahmed Sheikh Group Head, Special Assets Management
Mr. Yasar Rashid Group Head, Audit & Inspection
Mr. Syed Ali Sultan Group Head, Treasury & Financial Institutions
Mr. A. Wahid Dada Group Head, Operations
Mr. Mian Ejaz Ahmed General Manager, Legal & Company Secretary
Mr. Anwer Umed Ali Chief Information Officer
Mr. Riaz Hussain Hamdani Chief Compliance Officer
Mr. Haroon Khalid General Manager, Risk Management
Mr. Sajan Hamid Malik General Manager, Credit Division.
Divisions: There are 17 divisions in Bank these are
1. Strategic Planning & Global Marketing
2. International & Treasury Division
3. Human Resources Division

4. IT Division
5. Credit Division
6. System & Operation Division.
7. Establishment & Administratration
8. Credit Monitoring Division
9. Business Development Division
10. S.A.M./ Car Finance/ Leasing Legal Affairs Division.
11. Audit & Inspection Division
12. Finance Division
13. Corporate Banking,
14. SME Financing & Home Loans
15. Islamic Banking Division
16. New Products & Service Quality Division
17. Cards Division
GM of related divisions have authority on his/her DM. DM is authorized on A.G.M.
Authority of A.G.M is divided into two areas North and South. These two areas have their
own senior managers under them there are regional managers, area managers and
branch managers respectively.

Branch Hierarchy
Operations Department

Manager Operations

CRO

Manager Credit

Cash & Deposits Department

Manager Trade

Trade Finance

Branch Manger

II.

Account Opening
Department
Human Resource
Department

Accounts Department

Administration / Personnel
Other Departments
Special Asset Management
(SAM)

MIS Department

Marketing

Foreign Currency Accounts

Part 2: Introduction of Human

Resource Department

Part 2: Introduction of Human

Resource Department

Human Resource Department in Bank Alfalah

History of Human Resources Department in Bank is as long as bank itself. Human
Resources department exists in Bank Alfalah from 1998.

HRs Definition at Bank Alfalah

We Are Struggling For People.
Bank Alfalah believe in parallel prosperity of the company and the employees. Bank
practice is to inculcate a sense of responsibility in employees at all levels, enabling them to
realize their true potential. Bank stretch people to the hilt, knowing that the challenges on
the way make them stronger as professionals as well as individuals. Bank acknowledges
and appreciates the individuality of every team member at the Bank, providing each with a
stimulating environment to prosper and grow.

HR values

Innovation

Enthusiasm

Passion

Integrity

Commitment

Innovation
We welcome out-of-the-box ideas and encourage our employees to think on various
tangents. We believe this gives the kind of fresh perspective to things which enables us to
stand out amid the crowd and edge forward.
Enthusiasm
Determination and perseverance at a routine job, a new project or a crisis situation
demand high energy levels and this is what we expect from our team members.
Passion
We advocate the thought that only when an idea is strongly believed and ardently
pursued, chances for its success grows exponentially. It is this passion and perseverance
that we look for in our potential resources.

Integrity
Bank Alfalah promotes and practices transparent and honest work behavior for all its
employees. The sense of responsibility inculcated in every member of the organization
demands and impeccable and intact work ethic system.
Commitment
We believe loyalty and care go hand-in-hand. Our employees who display an unwavering
level of commitment towards the Bank are the ones who are valued the most.

Structure of Human Resource Department in Bank Alfalah

Human Resources
Division

Board Human
Resource
Management
Committee

Regional HR Division

Area HR Department

HR Branch
Department

Board Human Resource Management Committee

The primary functions of the Human Resources Committee is to monitor, evaluate, and
make decisions on behalf of the Board with respect to policies and strategic matters
related to human resources of the company , review and recommend the salary
framework of the employees and executive s, review and recommend policies for staff
development and professional training ; review the frameworks and policies for the
remuneration, retirement and superannuation of the employees as well as senior
executives. Members of Committee are
Mr. Abdulla Khalil Al Mutawa, Director
Mr. Khalid Mana Saeed Al Otaiba, Director
Mr. Nadeem Iqbal Sheikh, Director
Mr. Atif Bajwa, Chief Executive Officer
Mr. Mian Ejaz Ahmad, Secretary
Human Resource Division
The banks Human Resource Division is actively involved in implementation of policies and
programs geared to enhance the quality of work life of its team members. For this purpose
adequate attention is given to all facets of Human Resources Management.
The Training and Development Centers remain at the helm of imparting training and
related skills, not to only fresh recruiters but also existing employees. They have in place
the state-of-the-art Training and Development Center both in Lahore and Karachi for
equipping the personnel of the Bank Alfalah with tools that help carve a brighter future.
Our corporate philosophy in this regard is that training is indispensable in not only
enhancing organization effectiveness but also individuals job satisfaction. The training
center actively organizes several in-house courses and conducts training of Management
Trainee Officers (MTO) batches in Lahore and Karachi simultaneously, who upon
completion of training, are placed in branches and Head Office divisions. In addition to
this, the Training and Development Centre has trained many specialized, product specific
Bath Trainee Officers and Business Development Officers. As of 2012, No of employees at
Bank are 7124 other then outsourced. Outsource decision is taken by HR division.
Supporting staff is completely outsourced. Outsource company is PHRS (Prime Human
Resources Services Company). Human Division have main power to take imitative of
Planning
Recruitment

Selection
Socialization/Orientation
Training
Placement
Performance Appraisal
Transfers
Compensation
Motivation
Abiding by equally employment opportunity laws etc.

Without the consent of HR division nothing is applicable in bank which is related to HR

functions.
Branch / Area / Regional HR department
All Branches of the Bank systematically forecast their future staffing requirements of
competent high quality staff. Such forecasting is done each year or any time when needed.
Requirement of additional staff is intimated to HRD through Area Manager officer which
goes to regional office after that in HR division. Right of approving anything which is
related to HR is reserved by HR division. Branch / Area / Regional HR manager just have
authority to give recommendation. It shows the financial position of the branch which
needs to hire employees. This is done to analyze the performance of the branch and to see
whether it really requires additional people or not. In this stage, a detailed study is made,
analyzing the organization chart and depicting that what are the key positions and which
ones need to be filled or requires more personnel.
Once the analysis is done, the respective Branch Manager fills out an Appointment
Proposal Covering Sheet which tells whether the recruitment is to be made or not. Here
one very important factor is kept in mind that the recruitments are made under the
budgeted figures for the year. Then the proposal is signed the by authorized Branch
Manager and the Area Manager and the recruitment process is initiated. And final filling of
vacancy is made by the approval of HR division.

Career Ladder of Employees

Range2

1
Junior Officer

Range is alternative word use for grades in Bank

10
President

Part 3: Recruitment & Selection

Process

Part 3: Recruitment &

Selection Process

Factors Effecting Recruitment in Bank

State Bank of Pakistan Rules (Like compulsory 15 days paid leaves in a year).
Qualification of Applicant
New technology
Structural changes
Establishment of new branches

Source of Recruitment
Bank Alfalah Limited emphasis on internal recruitment to increase motivation, loyalty and
satisfaction in employees. But in case of unsuitable candidate for a vacancy external
recruitment is made.

Process of Recruitment and Selection for 1st Level Officer

HR forecsting

Source of Recuitment ?

Advertisement

Submission of C.V

Shortlisting

Verification of Documents

Preliminary interview

Selection Test

Panel Interview

Letter for Joining

Probationary period

Offer letter

Employment letter

HR forecasting
All Branches of the Bank systematically forecast their future or
current staffing requirements of competent high quality staff.
Recruitment can be done any time when there is a need of
staff. Requirement of additional staff is intimated to HRD
through Area Manager by HR Branch Manager with consent of
Branch Manager.
What will be the sources of Recruitment (Internal /
External)?
When there is a need for filling a vacancy then question arise
what will be the sources of recruitment? Bank emphasis on
succession planning. Potential candidate is judge on the base
of Performance appraisal form. In Performance appraisal form
70% weighted is assigned to MBO and 30% to behavioral
competencies. In case of unsuitable candidate within bank
external recruitment is considered.
Advertisement
Advertisement for a vacant position is placed on well
renowned universities notice board or by email. Bank Alfalah

has also adopted online job advertisement sites like rozee.pk (Official Page of Bank Alfalah
on Rozee.pk is http://alfalah.rozee.pk). Bank Alfalah also has its own website, where they
advertise the vacancies. (See a tab "Careers" on http://www.bankalfalah.com). It is very
rare in Bank Alfalah to advertise for vacancy in newspapers.
Submission of C.V
Most preferable method for submission of C.V by applicant is on Bank Alfalah website at
the address of http://www.bankalfalah.com/careers/apply-for-a-job. However C.V can be
drop out on branch office or on email address recruitment_hrd@bankalfalah.com.
C.V should include
Personal details
Job objective
Education
Professional experience
Computer skills
Language and Personal Communication Skills
Extracurricular activities
References
Shortlisting
After receiving C.Vs of applicants branch HR manager shortlist C.V
Verification of Documents
After shortlisting, branch manager verify the documents of applicants like degrees etc.
Preliminary interview
Preliminary interview is taken by Branch HR manager and Area Manager. Questions asked
in interview are mostly related to C.V and behavior.
Selection Test
Selection test like IQ level and General knowledge test are taken from applicants who are
applying for range 1 to 3 at Area HR Department. Medical test is also including in this
stage. Medical test are for all employee for examine that is he/she is suffering from T.B or
not. T.B test should be done by Shaukat Khanum Memorial Cancer Hospital & Research
Centre.

Panel Interview
Panel interview is taken form applicant who passed all stages. This stage is compulsory for
all applicants. Minimum number of panel is 3. Different areas manager are the members of
interview panel.
Letter for Joining
A letter is issued to an applicant who is successful in all stages to join the bank on
probationary period.
Probationary period
If an applicant accepts letter of joining then he is taken on probationary period.
Probationary period normally consist on 6 months. Applicant is being judged on this period.
If applicant shows a bad performance in probationary period then it is on the will of branch
manager to extend period of probation for 3 months onwards or not, if an applicant still
showing bad performance then he/she is fired.
Offer letter
If an applicant show positive performance then branch manager send his/her performance
appraisal form to HR division where it is reviewed. If HR division is satisfied with the
applicant then offer letter is issued on the name of applicant.
Employment letter
When an applicant accept offer letter then HR division issues employment letter to the
applicant. In employment letter terms and conditions of employment are stated.