"I can receive email but I can't send email"

A guide to email relaying Introduction

When using an internet connection away from the home or office you may experience problems sending emails through your normal email program (such as Outlook, Outlook Express, Eudora, etc). The cause of this problem relates to restrictions put in place by many ISPs (such as Bigpond, Optus, iPrimus, Country Energy, iiNet, and others), who are trying to prevent spam from being sent by restricting access to their outgoing E-mail service only to those users who are on the ISPs connection. The internet service in this building is probably not provided by the same ISP that the you have at home, and therefore these restrictions mean that you will not be able to send emails. These restrictions have been in force by many ISPs for a few years now, however because the ISP's networks are quite large they perform these upgrades in stages, meaning that you may not be able to send emails even though someone you know who is with the same ISP can send emails successfully.

Solution
This problem can be resolved either by using your ISPs webmail service, or by changing your Outgoing Email Server to your ISP's mail server. Only the outgoing mail server setting needs to be changed, incoming email is NOT affected, and the incoming server setting should remain the same as it was configured previously. This change does not affect the From Email Address, nor should it impact on email delivery time, or performance. This change will be completely transparent to the recipients of any emails you send. If you have problems changing your outgoing email-server settings, or you aren't sure what your outgoing ISP's email server settings are, please contact your Internet Service Provider.

Solution 1 Use your ISPs webmail service

Webmail is a common service provided by most ISPs which allows you to access and send email using a web browser, rather than having to use an email program such as Outlook. Webmail services are free, and they do not have the same restrictions as described above, meaning that you will be able to send and receive email via webmail on almost any internet connection. 1. Open your favourite web browser (such as Internet Explorer, Firefox, Opera, Safari, Flock, etc) 2. Navigate to the webmail service for your ISP. Most ISPs will have a link for webmail available on their website. Some common webmail addresses are listed here: BigPond Optus TPG Internode Dodo other https://www.bigpond.com/internet/mybigpond/ http://webmail.optuszoo.com.au/ http://www.tpg.com.au/ http://www.internode.on.net/ http://www.dodo.com.au/members/ http://www.mail2web.com

If you do not know your ISPs webmail service then you can use www.mail2web.com which will work for almost any email account.

3. Logon to the webmail service using your logon (usually your email address) and the password for your email account. 4. You can now send and read emails via the browser window. However, you may need to still open your Outlook program to view contacts from your Address Book which are stored in Outlook.

Solution 2 Change your outgoing email server in Outlook

This tutorial shows you how to set up Microsoft Outlook to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this tutorial. 1. In Microsoft Outlook, select Tools > E-mail Accounts.

2. On the E-mail Accounts wizard window, select "View or change existing e-mail accounts" and click Next.

3. Select the E-mail account which is not sending email, and press the Change button.

4. On the Internet E-mail Settings (POP3) window, enter outgoing mail server details as follows: Outgoing mail server (SMTP) Enter mail.arindainternet.com.au for your outgoing mail server

5. Click "More Settings."

6. On the Internet E-mail Settings window, select the "Outgoing Server" tab.

7. Select "My outgoing server (SMTP) requires authentication." 8. Select "Log on using" and enter the user name and password below: Username email@arindainternet.com.au Password password

9. Select the "Advanced" tab and make sure the "Outgoing server (SMTP)" port is 25. 10. Click OK. 11. Click Next. 12. Click Finish. 13. Now send a new test email. If you already have emails in your Outbook then you may need to resend those emails since you have changed your settings.