CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 1 of 55

CITY / TOWN/ SHIRE LOGO

Closed Circui Tele!isio" #CCTV$ Ma"age%e" a"d O&era io"s Ma"ual

CCTV
'ocu%e" e%&la es desig"ed for (e Office of Cri%e Pre!e" io") *es er" Aus ralia Police+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 2 of 55

CCTV 'ocu%e" Te%&la es

CCTV Management and Operations Manual

Pre&ared for, Pre&ared -., Office of Cri%e Pre!e" io" *es er" Aus ralia Police C(ris Cu--age) 'irec or & Pri"ci&al Co"sul a"
BSc(Sec)Hons, GAICD, AdvDip BusMgt, Dip CrimInv, Dip Pol Amlec House Pty Ltd

Se"ior Ad!isor#s$, 'a e,

Professor Mar i" Gill & Professor Clif o" S%i ( / Ma. 0121

COPYRIG3T, T(e co"ce& s a"d i"for%a io" co" ai"ed i" (is docu%e" are (e &ro&er . of A%lec 3ouse P . L d a"d (a!e -ee" e4clusi!el. released o *es er" Aus ralia Police) *es er" Aus raia Local Go!er"%e" a"d No 5or Profi Co%%u"i . Orga"isa io"s+ Use or co&.i"g of (is docu%e" i" 6(ole or i" &ar -e.o"d (e co" rol of (e clie" 6i (ou (e 6ri e" &er%issio" of A%lec 3ouse P . L d co"s i u es a" i"fri"ge%e" of co&.rig( + LIMITATION, T(ese %a"age%e" docu%e" e%&la es (a!e -ee" &re&ared o" -e(alf of a"d for (e e4clusi!e use of A%lec 3ouse P . L d7s Clie" ) *es er" Aus ralia Police) a"d is su-8ec o a"d issued i" co""ec io" 6i ( (e &ro!isio"s of (e agree%e" -e 6ee" A%lec 3ouse P . L d a"d i s Clie" + A%lec 3ouse P . L d acce& s "o lia-ili . or res&o"si-ili . 6(a soe!er for or i" res&ec of a". use of or relia"ce u&o" (is re&or -. a". (ird &ar .+

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CONTENTS
1. CCTV OPERATION SUMMARY.............................................................................4 2. FOREWORD...............................................................................................................5 3. TERMS & DEFINITIONS.........................................................................................6 4. CCTV POLICY STATEMENTS...............................................................................7 5. CODE OF CONDUCT................................................................................................9 6. CCTV MANAGEMENT PRACTICES...................................................................11 7. CCTV STANDARD OPERATING PROCEDURES ............................................26 8. MEMORANDUM OF UNDERSTANDING SAMPLE!.......................................45 9. RELEASE FORM FOR RECORDED MATERIAL.............................................47 1". CCTV INCIDENT REPORT.................................................................................48 11. CAMERA # LOCATION RIS$ ANALYSIS % &UALITATIVE.........................49 12. AUSTRALIAN & INTERNATIONAL RESEARC' PU(LICATIONS...........54

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2+ CCTV OPERATION SUMMARY

POLICY NUM9ER & RE5ERENCE, :CITY NAME: #!ote" #o popul$te entire M$nu$l % Press Ctrl & % 'epl$ce % CI#( !AM) % (*+' !AM)$ :COMMITTEE NAME: #!ote" #o popul$te entire M$nu$l % Press Ctrl & % 'epl$ce % C*MMI##)) !AM) % (*+' !AM)$

CCTV SYSTEM O*NER & OPERATOR,

REPORTING COMMITTEE,

A'OPTE' 9Y COUNCIL, 'ATE; COUNCIL MINUTES RE5, REPLACES POLICY, CCTV OPERATION REPORTS;AU'ITS, 'ATE ; COMMITTEE MINUTES RE5, POLICY AMEN'E' ; REVIE*E', 'ATE ; COMMITTEE MINUTES RE5, CCTV SYSTEM SUMMARY,

*A POLICE 9LUE IRIS RE5,

<NUM9ER< #!ote" #o popul$te entire M$nu$l % Press Ctrl & % 'epl$ce % !+MB)' % (*+' ')& !+MB)'$

DISTRIBUTION OF COPIES REVISION No. COPY FOR QUANTITY ISSUED TO DATE

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 5 of 55

0+ 5ORE*OR'
T(e &u-lic &erce& io" of CCTV s.s e%s i" Aus ralia is %a uri"g a"d co"cer"s of &ri!ac. (a!e dissi&a ed o!er (e recog"ised safe . ad!a" ages afforded -. &u-lic s&ace CCTV+ I is (e res&o"si-le a"d a&&ro&ria e %a"age%e" of (e CCTV s.s e% a"d recorded foo age 6(ic( is (e &ri%ar. focus for &u-lic a e" io" a"d scru i".+ T(e CCTV O&era io" s(ould -e recog"ised as a sig"ifica" a"d co" ri-u i"g asse o (e CITY NAME+ T(e -road a&&lica io" of (e CCTV O&era io" i" Local Go!er"%e" Ma"age%e" is 6idel. e!ide" a"d s(ould -e ac="o6ledged for i s co" ri-u io" o a ra"ge of local a"d s a e go!er"%e" ac i!i ies+ T(ere is a" i"(ere" -u of e" (idde" !alue 6(ic( is difficul o docu%e" a"d %easure i" real dollar er%s) (o6e!er eac( local go!er"%e" s(ould co" i"ue o see= ou %easura-le re ur"s o" i"!es %e" as CCTV O&era io"s de!elo&+ T(e de!elo&%e" of (e CCTV Ma"age%e" a"d O&era io" Ma"ual is o &ro!ide a fu"c io"al %ea"s of %a"agi"g CCTV i" accorda"ce 6i ( (e *A CCTV Guideli"es a"d rela ed &u-lica io"s) legisla io" a"d s a"dards+ T(e Ma"ual is desig"ed o for% (e -asis o" 6(ic( o alig" s ra egic a"d o&era io"al fu"c io"s+ I%&or a" l.) (e %a"ual 6ill &ro!ide a read. refere"ce for a". issue &er ai"i"g o (e CCTV s.s e%7s %a"age%e" ) o&era io"s) ec("ical s&ecifica io"s a"d fu"c io"ali .+

Consultant Not T(is Ma"ual (as -ee" 6ri e" as a s a"dalo"e) li!e docu%e" i" e"ded for &u-lic s&ace CCTV S.s e%s i"s alled -. *A local go!er"%e" orga"isa io"s+ T(e %a"ual is desig"ed o su&&or a"d -e read i" co"8u"c io" 6i ( (e *A CCTV Guideli"es a"d rela ed &u-lica io"s+ T(is %a"ual assu%es (a (ere is a co%%o" i" e" io" a%o"gs all s a=e(olders o i%&ro!e (e effec i!e"ess of CCTV a"d e"sure (e &u-lic is a&&ro&ria el. &ro ec ed -. ro-us a"d audi ed &ro ocols+ A". as&ec of (e %a"ual %a. -e a%e"ded o sui s&ecific re>uire%e" s+ A". i">uiries co"cer"i"g (e %a"ual %a. -e direc ed o C(ris Cu--age) ccu--age?a%lec(ouse+co%

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/+ TERMS & 'E5INITIONS

"Aut#o$%s & P $sonn l' %ea"s a". delega ed officers of (e CITY NAME:s C(ief E4ecu i!e Officer a"d *A Police Co%%issio"er lis ed i" (e CCTV Ma"age%e" S&reads(ee + "Dut( Su$) %llan* O++%* $, %ea"s (e delega ed officer i" c(arge of CCTV O&era io") "o%i"a ed u"der Au (orised Perso""el i" (e CCTV Ma"age%e" S&reads(ee + ,CCTV, or Closed Circui Tele!isio" is defi"ed as a ele!isio" s.s e% (a ra"s%i s i%ages o" a @closed loo&7 -asis) 6(ere i%ages are o"l. a!aila-le o (ose direc l. co""ec ed o (e ra"s%issio" s.s e%+ T(e ra"s%issio" of closed circui ele!isio" i%ages %a. i"!ol!e (e use of coa4ial ca-le) fi-re-o& ic ca-le) ele&(o"e li"es) i"fra-red a"d radio ra"s%issio" s.s e%s+ A (a"d (eld ca%era is "o i"cluded i" (is defi"i io" u"less i is co""ec ed o (e CITY NAME:s CCTV ra"s%issio" s.s e% or o&era ed as a co!er ca%era+ ,CCTV -ana. / nt S0$ a&s# t, acco%&a"ies (e Ma"ual o record CCTV O&era io"s i"for%a io" a"d da a for re&or i"g &ur&oses+ ,CCTV O0 $at%ons, %ea"s all as&ec s of &u-lic s&ace CCTV sur!eilla"ce %a"age%e" ) use) recordi"g) %ai" e"a"ce a"d access o recorded %a erial+ ,Co) $t o$ /o1%l *a/ $a, is a ca%era 6i (ou a desig"a ed) fi4ed loca io" a"d is used ei (er o record ac i!i . co!er l. or for s(or &eriods of i%e i" a arge area+ Co!er or %o-ile ca%eras o&era ed -. (e CITY NAME for (e &ur&ose of de ec i"g cri%i"al offe"ces or -e(a!iour 6ill -e co"sidered o for% &ar of CCTV O&era io"s a"d 6ill -e %a"aged a"d o&era ed i" accorda"ce 6i ( (is Ma"ual+ ,D s%.nat & Su$) %llan* O0 $at%on A$ as, %ea"s a". roo% or record rela i"g o CCTV O&era io"s) CCTV (ard6are) co" rol sof 6are ad%i"is ra io" a"d 6(ere access o recorded %a erial %a. -e gai"ed or a!aila-le+ ,Pu1l%* 0la* , refers o &u-lic reser!es) &u-lic roads or s ree s) &u-lic -ridges) 6i ( (e addi io" of &u-lic ra"s&or a"d car &ar=s) &u-lic 6(arfs) &u-lic -a (s or s6i%%i"g &ools+ ,P$%)at 0$ /%s s, refers a". area "o o&e"l. accessi-le o (e ge"eral &u-lic) i"cludi"g se%i &u-lic s&aces a"d i"cludes &ri!a e reside"ces a"d &ri!a e or co%%ercial -usi"esses+ "S%tuat%on o+ *on* $n' %ea"s a si ua io" 6(ic( %a. lead o a -reac( of S a u e La6) 6(ere i a&&ears (a a &erso"#s$ %a. -e i" &(.sical dis ress) or a si ua io" li=el. o cause a &u-lic dis ur-a"ce+ ,S%tuat%on o+ %nt $ st, %ea"s a". si ua io" 6(ic( %a. !erif. area ac i!i . or &o e" iall. escala e o a si ua io" of co"cer"+ ,Sta2 #ol& $, %ea"s a". orga"isa io" or grou& 6(o (as a reaso"a-le a"d 8us ified i" eres i" as&ec s of &u-lic s&ace CCTV sur!eilla"ce %a"age%e" ) use) recordi"g) %ai" e"a"ce a"d access o recorded %a erial

5or a de ailed GLOSSARY O5 CCTV TERMS refer o (e *A CCTV Tec("ical Ad!ice #Li"= (ere$+

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A+ CCTV POLICY STATEMENTS

A+2+ O4NERS5IP AND CONTRO6 OF CCTV OPERATIONS
T(e CCTV O&era io" is o6"ed -. a"d is (e sole &ro&er . of (e CITY NAMEB T(e CITY NAME 6ill co"duc CCTV O&era io"s i" accorda"ce 6i ( a&&ro!ed CCTV Ma"age%e" Prac ices a"d Au (orised Perso""el 6ill a-ide -. (e Code of Co"duc ) &ro!ided i" (e CCTV Ma"age%e" a"d O&era io"s Ma"ual+ T(e CITY NAME 'u . Sur!eilla"ce Officer (as delega ed co" rol o!er (e CCTV O&era io"+ T(e CITY NAME CCTV Orga"isa io"al Polic. es a-lis(es (e &ur&ose) =e. fu"c io"s) a"d co" rol &ara%e ers se -. (e CITY NAME) i" order o ac(ie!e (e follo6i"g, 2+ Mai" ai" -es &rac ice a"d s a"dards 6i ( refere"ce o (e *es er" Aus ralia" CCTV Guideli"es) a!aila-le a 666+cri%e&re!e" io"+6a+go!+au+ 0+ Ma"age CCTV O&era io"s i" co%&lia"ce 6i ( Aus ralia" S a"dards AC10,011D) Par s 2 E A) a"d fu ure or su&ersedi"g s a"dards+ /+ Ma"age CCTV O&era io"s i" co%&lia"ce 6i ( Co%%o"6eal ( a"d *es er" Aus ralia legisla io" a"d a%e"d%e" s 6(ic( %a. affec (e use of CCTV a"d recorded %a erial+ T(e rele!a" a"d &ri%ar. areas of co%&lia"ce are &ri!ac. la6s) ca%era field7s of !ie6 a"d recordi"g &ara%e ers) da a s orage) access co" rol) a"d freedo% of i"for%a io" &ro!isio"s+ A+ O&era e) use a"d %ai" ai" CCTV O&era io"s i" accorda"ce 6i ( (e Code of Co"duc ) ac="o6ledged a"d sig"ed a""uall. -. Au (orised Perso""el+ F+ O&era e) use a"d %ai" ai" CCTV O&era io"s o %ai" ai" effec i!e o!ersig( of Mo"i ori"g) Re!ie6) Audi i"g a"d Re&or i"g+

A+0+ RO6E AND PURPOSE OF CCTV OPERATIONS

T(e CITY NAME co"duc s CCTV O&era io"s i" order o, 2+ 'e er) de ec a"d res&o"d o cri%i"al offe"ces agai"s &erso" or &ro&er .B 0+ 5acili a e a"d su&&or a" effec i!e res&o"se -. CITY NAME Au (orised Perso""el) *A Police Officers or o (er e%erge"c. ser!ices &erso""el o si ua io"s of co"cer" or i" eres B a"d /+ Ma"age a"d %ai" ai" co%%u"i . safe . for reside" s) raders) re ailers) 6or=ers) !isi ors a"d CITY NAME s aff+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 7 of 55

A+/+ OR8ANISATION PO6ICY FOR CCTV OPERATIONS

T(e CITY NAME:s CCTV Polic. #Nu%-er$ &ro!ides for (e %a""er i" 6(ic( (e CCTV O&era io" 6ill -e o&era ed) %a"aged a"d (e re&or i"g &ro ocols o (e CITY NAME:s COMMITTEE NAME) C(ief E4ecu i!e Officer #:CEO:$ a"d *A Police+ CCTV Ma"age%e" Prac ices 6ill e"sure CCTV O&era io"s 6ill -e co"duc ed i" accorda"ce o (e follo6i"g &olic. s a e%e" s, 2+ T(e CCTV S.s e% 6ill -e o&era ed 6i (i" a&&lica-le la6) a"d for (e e (ical a"d -e"eficial &ur&oses for 6(ic( i is es a-lis(ed or 6(ic( are su-se>ue" l. agreed i" accorda"ce 6i ( (ese a&&ro!ed &olic. s a e%e" s+ 0+ T(e CCTV S.s e% 6ill -e o&era ed 6i ( due regard o (e &ri!ac. a"d ci!il li-er ies of i"di!idual %e%-ers of (e &u-lic) i"cludi"g (e rig( s o freedo% of religious a"d &oli ical e4&ressio" a"d asse%-l.+ /+ T(e &u-lic i" eres i" CCTV O&era io"s 6ill -e recog"ised -. e"suri"g (e securi . a"d i" egri . of recorded %a erial+ A+ All S a=e(olders a"d Au (orised Perso""el 6ill ac i" accorda"ce 6i ( (e CCTV O&era io":s Code of Co"duc + F+ Access o 'esig"a ed Sur!eilla"ce Areas 6ill -e res ric ed o Au (orised Perso""el or 6i ( 6ri e" au (orisa io" fro% (e desig"a ed 'u . Sur!eilla"ce Officer+ D+ T(e CITY NAME 6ill -e accou" a-le o i s S a=e(olders for (e effec i!e %a"age%e" a"d co" rol of CCTV O&era io"s+ G+ CCTV O&era io"s 6ill -e %o"i ored a"d e!alua ed o !erif. co%&lia"ce a"d re&or a""uall. o" "o%i"a ed =e. &erfor%a"ce i"dica ors+ C+ T(e CITY NAME 6ill %a=e &u-lic a""ual re&or s i" rela io" o CCTV O&era io"s+ H+ Recorded %a erial released o S a=e(olders s(all -e !erified for accurac.) rele!a"ce a"d %us "o e4ceed (a "ecessar. o fulfil (e &ur&oses of (e 6ri e" re>ues + 21+ T(e re e" io" of) a"d access o a". recorded %a erial 6ill -e o"l. for (e &ur&oses &ro!ided -. CCTV Polic. S a e%e" A+0+

22+ Recorded %a erial 6ill -e re ai"ed for (ir . o"e # 31$ da.s u"less o (er6ise s&ecified or
re>uired i" rela io" o a" a&&ro!ed &olice o&era io" or (e i"!es iga io" of cri%e or e!e" s for cour or for%al re!ie6 &roceedi"gs -. (e CITY NAME+ Recorded %a erial) (ard co&. or elec ro"ic 6ill (e" -e erased) dele ed or des ro.ed) 6i ( released %a erial des ro.ed follo6i"g 6ri e" co"fir%a io" o" (e origi"al release re>ues + ,Also re-er to CI#( !AM).s IC# Policy i- $v$il$/le0+ 20+ Co" ac a"d e4c(a"ge of i"for%a io" -e 6ee" (e CITY NAME a"d *A Police 6ill -e co"duc ed i" accorda"ce 6i ( a sig"ed Me%ora"du% of U"ders a"di"g+ 2/+ Legi i%a e access %a. -e allo6ed o li!e CCTV i%ages 6(ic( %a. -e re>uired -. Ci . 9usi"ess U"i &erso""el o !ie6 &u-lic areas for co"!e"ie" &u-lic area fa%iliarisa io" or re!ie6i"g) %o"i ori"g or !erif.i"g CITY NAME %ai" e"a"ce ser!ices a"d &u-lic 6or=s+ 2A+ Access o CCTV O&era io"s s(ould re%ai" 6i ( e4is i"g Au (orised Perso""el 6i ( Ci . 9usi"ess U"i s allo6ed o access (e s.s e%) (o6e!er a". access 6ill -e for%all. recorded a"d i"cluded i" %o" (l. re&or i"g+ 2F+ CCTV O&era io"s 6ill %a=e all reaso"a-le a e%& s o ser!e (e i" eres s of all 6(o %a. -e affec ed -. &u-lic s&ace sur!eilla"ce 6i ( a focus o" co%%u"i . safe . a"d cri%e &re!e" io") a"d "o -e co"fi"ed o (e i" eres s of (e CITY NAME or o&era io"al "eeds of (e *A Police+

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F+ CO'E O5 CON'UCT
T5IS CODE OF CONDUCT 5AS BEEN DEVE6OPED TO ENSURE T5AT T5E 5I85EST ET5ICA6 STANDARDS ARE -AINTAINED BY A66 AUT5ORISED PERSONNE6 45O 4OR: AT T5E CITY NA-E AND 4IT5IN T5E CCTV OPERATION. NON CO-P6IANCE 4IT5 CODE OF CONDUCT CCTV O&era io"s re>uire (e (ig( s a"dards of i" egri . a"d (o"es .+ As a co"se>ue"ce) a". -reac( of (is Code of Co"duc could resul i" disci&li"ar. ac io") u& o a"d i"cludi"g dis%issal a"d cri%i"al &roceedi"gs+ ET5ICA6 USE OF CCTV SYSTE-S AND RECORDED -ATERIA6 T(e CITY NAME as (e (ig(es e4&ec a io" of all Au (orised Perso""el o, A all i%es) ac i" a" (o"es a"d legal %a""er o carr. ou du ies 6(ic( reflec s co%%u"i . !alues+ Trea all li!e a"d recorded i%ages i" a" e (ical %a""er a"d 6i ( (e u %os of care) res&ec a"d dig"i .+ I" erac 6i ( *A Police a"d s a=e(olders i" a i%el.) cour eous a"d coo&era i!e %a""er+

CONFIDENTIA6ITY T(e CITY NAME e4&ec s Au (orised Perso""el o e"sure co"fide" iali . of i"for%a io" ga (ered -. or fro% CCTV O&era io"s -. "o disclosi"g or discussi"g a". e!e" s 6i ( u"au (orised Perso""el or associa es 6(o (a!e "o direc res&o"si-ili . rela i"g o CCTV O&era io"s+ I" addi io") Au (orised Perso""el 6ill e4&lici l. "o ide" if. a". i"!ol!ed &erso" or &ar . 6i ( fa%il.) frie"ds) or ac>uai" a"ces a"d 6ill "o disclose a". i"for%a io" o (ird &ar ies) i"cludi"g (e %edia 6i (ou &rior 6ri e" a&&ro!al i" accorda"ce 6i ( CCTV O&era io" Polic.+ OPERATIN8 CONDITIONS I" recog"i io" of CCTV O&era io" e"!iro"%e" s a"d 'esig"a ed Sur!eilla"ce Areas) Au (orised Perso""el 6ill carr. ou du ies i" a cal%) "oise free %a""er) a"d 6ill lea!e areas clea") "ea a"d id. a (e e"d of eac( s(if + O (er (a" Au (orised Perso""el) 6ri e" au (orisa io" is re>uired fro% (e 'u . Sur!eilla"ce Officer) for !isi ors o e" er desig"a ed sur!eilla"ce areas+ Visi ors 6ill sig" a Visi or:s 9oo=+ *ri e" re&or s docu%e" i"g (e recordi"g or re&or i"g of si ua io"s of co"cer") 6ill a=e &lace as soo" as &rac ica-le+ Re&or s %us -e 6ri e" i" si%&le) "o"-offe"si!e E"glis( (a 6ill "o cause offe"se or e%-arrass%e" s(ould (e record -e %ade &u-lic or su-&oe"aed+ I" (e course of carr.i"g ou du ies) CCTV O&era io"s %us "o -e used for &erso"al -e"efi or i"!ade i"di!idual or grou& &ri!ac.+ Ca%eras s(ould o"l. -e used i" accorda"ce 6i ( Polic. S a e%e" A+0 a"d (a!e &riori . for 6(e" (ere is a" o&era io"al "ecessi . or a reaso"a-le -elief (a a" offe"ce (as or is li=el. o occur+ Recorded %a erial s(all o"l. -e released 6(e" re>ues ed i" 6ri i"g o" a" a&&ro!ed a&&lica io" a"d au (orisa io" -. (e 'u . Sur!eilla"ce Officer+ Recorded Ma erial s(all "o -e co&ied or a=e" fro% 'esig"a ed Sur!eilla"ce Areas 6i (ou a" a&&ro!ed 6ri e" a&&lica io" a"d au (orisa io" -. (e 'u . Sur!eilla"ce Officer+ CCTV O&era io"al records #(ard co&. or elec ro"ic$ ca" o"l. -e des ro.ed 6i ( 6ri e" au (orisa io" -. (e 'u . Sur!eilla"ce Officer a"d i" accorda"ce 6i ( a&&ro!ed CCTV O&era i"g Procedures+

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REPORTIN8 A BREAC5 OF T5E CODE OF CONDUCT S(ould a". &erso" -eco%e a6are (a a" officer of (e CITY NAME7s 6or= -e(a!iour is or 6as i"a&&ro&ria e) a"d (e i"cide" (as "o -ee" deal 6i ( (roug( "or%al su&er!isor. &rocedures) (e" (e &erso" is o-liged o re&or (e i"cide" o 'ESIGNATE' PERSON+ I" re ur") (e 'ESIGNATE' PERSON 6ill guara" ee (a a". re&or ed %a ers 6ill -e (a"dled 6i ( se"si i!i . a"d 6i (ou re&ercussio"+

I #a) $ a& an& un& $stoo& t# CCTV O0 $at%on<s Co& o+ Con&u*t an& a.$ t# s *on&%t%ons an& %/0l%*at%ons +o$ an( 1$ a*#.

to a1%& 1(

SI8NATURE=............................................................................ DATE=.......................................

O (er Codes of Co"duc o co"sider a"d;or ado& i"clude,

*es er" Aus ralia Local Go!er"%e" Associa io" #:*ALGA:$ Model Code of Co"duc + A!aila-le (ere+ Securi . I"dus r. Cou"cil of *es er" Aus ralia - de ails (ere+ Aus ralia" Securi . I"dus r. Associa io" Li%i ed #:ASIAL:$ Code of Professio"al Co"duc + A!aila-le (ere+ Securi . Age" s I"s i u e of *es er" Aus ralia Code of E (ics+ A!aila-le (ere+

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D+ CCTV MANAGEMENT PRACTICES

D+2+ INTRODUCTION
CCTV Ma"age%e" Prac ices es a-lis( (e o&era io"al o-8ec i!es a"d &erfor%a"ce i"dica ors for CCTV O&era io"s) 6i ( a focus o" "o%i"a ed ou co%es rele!a" o ca%era loca io"s a"d o (er defi"ed arge areas+ Eac( of (e =e. S a=e(older rela io"s(i&s s(ould -e defi"ed) 6i ( a focus o" *A Police+ Ma"age%e" &ro ocols a"d guideli"es are su&&or ed -. (e Code of Co"duc a"d a Me%ora"du% of U"ders a"di"g #MOU$+ CCTV Ma"age%e" re>uires co" i"ued co%%i %e" for (e %o"i ori"g) re!ie6 a"d audi &rocess) i" addi io" o &la""i"g a"d fi"a"ce &rocedures) rela i"g o (e CCTV O&era io"s+ E4ecu i!e o!ersig( a"d CCTV Ma"age%e" s(ould co"s a" l. see= ou areas for i%&ro!e%e" for i"creased s.s e% efficac.+

D+0+ :EY PERFOR-ANCE INDICATORS

Es a-lis(i"g clear a"d co"cise Ie. Perfor%a"ce I"dica ors #IPI7s$ for CCTV O&era io"s 6ill allo6 effec i!e re&or i"g a"d %o"i ori"g of s.s e% efficac. a"d >uic=l. (ig(lig( re"ds co"cer"i"g fu"da%e" al o&era io"s) 6(ic( %a. re>uire earl. i" er!e" io" or closer %o"i ori"g -. CCTV Ma"age%e" a"d (e COMMITTEE NAME+ Reco%%e"ded CCTV O&era io" IPI7s are o i"clude (e follo6i"g, 2+ Possi-le !ersus Ac ual Sur!eilla"ce 3ours co"duc ed+ 0+ Nu%-er of I"cide" s de ec ed+ /+ Nu%-er of I"cide" s res&o"ded oo+ A+ Nu%-er of re>ues s;a&&lica io"s for recorded %a erial+ F+ Ti%e fra%e for res&o"di"g o a&&lica io"s for recorded %a erial+ D+ Nu%-er of re>ues s for %ai" e"a"ce or s.s e% re&air+ G+ Ti%e fra%e for %ai" e"a"ce re&air a"d res&o"se+

D+/+ OPERATIONA6 OB>ECTIVES

T(e o-8ec i!es es a-lis(ed for CCTV O&era io"s s(ould -e -ased o" %easura-le cri eria) 6(ic( %a. i"clude, Reduci"g Re&or ed Cri%e a"d I"cide" s o Police Reduci"g Re&or ed da%age a"d graffi i o (e CITY NAME I%&ro!i"g &erce& io"s of safe . a"d reduci"g 5ear of Cri%e follo6i"g co%%u"i . co"sul a io"s+

Targe s s(ould -e realis ic a"d a-le o -e %o"i ored o!er a s&ecified er%) suc( as /) D or 20 %o" (s) su&&or ed -. lo"ger er% / o F .ear &la"s+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 12 of 55

D+A+ 4ESTERN AUSTRA6IA 8UIDE6INES

*es er" Aus ralia" guideli"es rela i"g o CCTV O&era io"s s(ould -e read i" associa io" 6i ( (e CCTV Ma"age%e" a"d O&era io"s Ma"ual i"clude,

*A S a e CCTV Guideli"es #Li"= (ere$ *A CCTV Tec("ical Ad!ice #Li"= (ere$ *A CCTV A"alogue o 'igi al CCTV S.s e% Migra io" Guideli"es #Li"= (ere$ *A Pla""i"g Co%%issio" 'esig"i"g Ou Cri%e Guideli"es+ #Li"= (ere$

D+F+ AUSTRA6IAN STANDARDS

S a"dards Aus ralia7s CCTV s a"dards co!er (e la es CCTV ec("ologies) &rocedures a"d are re&or ed o -e (e %os u& o da e CCTV s a"dards a!aila-le i" (e 6orld #Li"= o Aus ralia" S a"dards (ere$+ I" Aus ralia) -es &rac ice CCTV O&era io" guideli"es %a. refer o (e follo6i"g, AS AC1D+2E011DEClosed circui ele!isio" #CCTV$EPar 2, Ma"age%e" a"d o&era io"+ I"cludes c(a& ers o"B &ri"ci&les a"d %a"age%e" of (e CCTV s.s e%) &rocedures) &erso""el) CCTV co" rol roo%) effec i!e res&o"se) &ri!ac. a"d disclosure issues) recorded %a erial %a"age%e" ) docu%e" a io") lice"ces a"d CCTV sig"age+ T(ere are a&&e"dices o" Au (orised Perso""el recrui %e" a"d selec io" a"d a su%%ar. of curre" Aus ralia" Legisla io" for all s a es a"d erri ories+ AS AC1D+0E011DEClosed circui ele!isio" #CCTV$EPar 0, A&&lica io" guideli"es+ I"cludes c(a& ers o") ge"eral CCTV co"sidera io"s) s.s e% desig" cri eria) o-8ec i!e es &la") i"s alla io") co%%issio"i"g a"d (a"do!er) &re!e" a i!e %ai" e"a"ce) lice"ces a"d sig"age+ T(ere are a&&e"dices o" a--re!ia io"s a"d er%i"olog.) o-8ec i!e es i"g ec("i>ues) o-8ec i!e es s a"d %easure%e" s usi"g a es c(ar ) o-8ec i!e es s a"d %easure%e" s usi"g a es &a er" ge"era or a"d es arge s+ AS AC1D+/E011DEClosed circui ele!isio" #CCTV$EPar /, PAL sig"al i%i"gs a"d le!els+ I"cludes !ideo sig"al i%i"gs fro% (e Aus ralia" 9roadcas i"g a"d Media Au (ori . Tec("ical Pla""i"g Guideli"es a"d !ideo sig"al le!el !aria-les for CCTV s.s e%s 6(ic( (a!e -ee" de er%i"ed fro% %a". es s o!er %a". .ears+ AS AC1D+AE011CEClosed circui ele!isio" #CCTV$EPar A, Re%o e !ideo+ Se s ou re>uire%e" s a"d reco%%e"da io"s for (e desig") i"s alla io") co%%issio"i"g) o&era io" a"d re%o e %o"i ori"g of de ec or-ac i!a ed alar% !erifica io") i" erac i!e !ideo %a"age%e" a"d re%o el. %o"i ored CCTV sur!eilla"ce s.s e%s+ AS;NJS 22FC,011F Lig( i"g for Roads a"d Pu-lic S&aces+

'efi"es Ca egor. P lig( i"g 6(ic( is a&&lica-le o roads o" 6(ic( (e !isual re>uire%e" s of &edes ria"s are do%i"a" ) e+g+ local roads a"d o local area raffic %a"age%e" de!ices #LATMS$ i"s alled o" suc( roads+ Also lig( i"g 6(ic( is a&&lica-le o ou door &u-lic areas) o (er (a" roads) 6(ere (e !isual re>uire%e" s of &edes ria"s are do%i"a" ) e+g+ ou door s(o&&i"g &reci"c s+ Su-ca egories ra"ge fro% P2 o P20+ AS 0012+2,011G AS;ACI5 S11H,011C AS;NJS 2GDC,011G Securi . I"s alla io"sB Ca-li"g Pro!ider RulesB Lig( "i"g &ro ec io"+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 13 of 55 ISO /2111,011H 39 2DG, 011A AS 0/A0,2HH0 Ris= Ma"age%e" #Su&ersedes AS;NJ A/D1,011A$ Securi . Ris= Ma"age%e" 3a"d-oo=+

safe .
AS0A2D,0110

'e!elo&%e" ) es i"g a"d i%&le%e" a io" of i"for%a io" a"d s(/1ols an& s(/1ol%* s%.ns.
Pro!ides e4a%&les a"d (e dis&la. of %ul i&le (aKard sig"age+

D+D+ RE6EVENT 6E8IS6ATION

CCTV O&era io"s 6i ( -e co"duc ed i" accorda"ce 6i ( Co%%o"6eal ( a"d S a e Legisla i!e re>uire%e" s) 6(ic( i"cludes,

Co//on? alt#

Pri!ac. Ac 2HCC

Es a-lis(es a"d regula es &ri!ac. &ri"ci&les for i"di!iduals) cor&ora e e" i ies a"d &erso"al i"for%a io"+ Regula es use of o& ical de!ices 6i (ou 6arra" sur!eilla"ce

Sur!eilla"ce 'e!ices Ac 011A

4 st $n Aust$al%a

Cri%i"al I"!es iga io" Ac 011D

Pro!ides &o6ers for (e i"!es iga io" a"d &re!e" io" of offe"ces a"d for rela ed %a ers+ Regula es (e &ro ec io" of &erso"s a or "ear 6or=&laces fro% ris=s o (eal ( a"d safe . Regula es use) i"s alla io" a"d %ai" e"a"ce of o& ical sur!eilla"ce de!ices Regula es *A Securi . Pro!iders Regula es *A Securi . Pro!iders

Occu&a io"al 3eal ( a"d Safe . Ac 2HCA

Sur!eilla"ce 'e!ices Ac 2HHC

Securi . a"d Rela ed Ac i!i ies Ac 2HHD Securi . a"d Rela ed Ac i!i ies Regula io"s 2HHG

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 14 of 55

D+G+ ACCOUNTABI6ITY
T(e CITY NAME is res&o"si-le for e"suri"g (a CCTV O&era io"s 6ill -e re!ie6ed a""uall. su-8ec o e!alua io" o ide" if. 6(e (er i s &ur&oses are -ei"g co%&lied 6i ( a"d 6(e (er o-8ec i!es are -ei"g ac(ie!ed+ Resources co%%i ed o CCTV O&era io"s 6ill i"clude (e cos of i"de&e"de" e!alua io"s a"d &u-lic disclosure &ro!isio"s+ E!alua io" of CCTV O&era io"s 6ill i"clude) as a %i"i%u%, a$ Assess%e" of i s i%&ac u&o" cri%eB -$ Assess%e" of i s i%&ac o" "eig(-ouri"g areasB c$ Assess%e" o" i s i%&ac o" i%&ro!i"g &erce& io"s of safe . a"d reduci"g :5ear of Cri%e: -. %e%-ers of (e &u-lic+ d$ T(e !ie6s of (e &u-lic o" (e o&era io" of (e CCTV &rogra%B e$ Co%&lia"ce 6i ( (e Code of Co"duc ) &ro ocols a"d s a"dard o&era i"g &roceduresB a"d f$ *(e (er (e &ur&oses for 6(ic( (e CCTV O&era io" 6as es a-lis(ed s ill e4is +

T(e resul s of e!alua io"s 6ill -e co"sidered for fu ure %a"age%e" a"d fu"c io"i"g of CCTV O&era io"s+

D+C+ BREAC5ES OF T5E CODE OF CONDUCT

T(e CCTV Ma"age%e" a"d O&era io"s Ma"ual (as -ee" es a-lis(ed o address (e i" eres s of all 6(o %a. -e affec ed -. &u-lic CCTV sur!eilla"ce a"d 6ill "o -e co"fi"ed o (e i" eres s of (e CITY NAME or (e "eeds of (e Co%%u"i . Safe . a"d Cri%e Pre!e" io" Pla"+ Pri%e res&o"si-ili . for e"suri"g (e Code of Co"duc is ad(ered o res s 6i ( (e CITY NAME+ T(is res&o"si-ili . i"cludes e"suri"g (a -reac(es of (e Code are i"!es iga ed a"d re%edied o (e e4 e" (a -reac(es of (e Code are 6i (i" (e a%-i of CITY NAME &o6er o re%ed.+ Co%&lai" s i" rela io" o a". as&ec of CCTV O&era io"s %us -e %ade i" 6ri i"g o, #1e C1ie- )2ecutive *--icer, CI#( !AM), ADD')SS CITY NAME 6ill coo&era e 6i ( (e i"!es iga io" of a". co%&lia" a-ou (e CITY NAME CCTV O&era io"s co"duc ed -. *+A+ Police or Cri%e a"d Corru& io" Co%%issio"+

D+H+

-ANA8E-ENT FRA-E4OR:

T(e CITY NAME (as i%&le%e" ed a %a"age%e" fra%e6or=) "a%el. (e #COMMITTEE NAME$ 6i ( o!ersig( res&o"si-ili ies for CCTV O&era io"s+ T(e #COMMITTEE NAME$ 6ill %ai" ai" a %a"age%e" o!er!ie6 of CCTV O&era io"s 6i ( refere"ce o CCTV Polic. a"d Procedures) co%&risi"g of, a+ Polic. S a e%e" s -+ Code of Co"duc c+ Code of Prac ice

d+ S a"dard O&era i"g Procedures a"d Guideli"es for CCTV S.s e%s

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 15 of 55 e+ E%erge"c. Call Ou Procedures f+ Sur!eilla"ce Officer Posi io" 'escri& io"

g+ Effec i!e a"d fair recrui %e" a"d selec io" &rac ices for Au (orised Perso""el) 6(ic( i"clude %easures o e"sure (a (e selec io" &rocess &ro!ides for (oroug( !alida io" a"d sui a-ili . of ca"dida es a"d regular re!ie6s of (e sui a-ili . of Au (orised Perso""el+ (+ Sur!eilla"ce Ce" re Ros ers i+ 8+ =+ Ca%era Loca io"s a"d Nu%-er lis Ca%era a"d Cri%e Ris= Assess%e" s CCTV Mai" e"a"ce a"d Re&lace%e" Progra%

D+21+ CO--UNITY SAFETY AND CRI-E PREVENTION P6ANNIN8 AND CCTV OPERATIONS
T(e CCTV O&era io" s(ould -e ac="o6ledged i" s ra egic cri%e &re!e" io" &la""i"g 6i ( a focus o" %o"i ori"g &riori . cri%es) &ro!idi"g =e. s a is ics o" cri%e &re!e" io" i"i ia i!es a"d i" egra i"g s.s e% desig") suc( as ca%era &lace%e" a"d ac="o6ledgi"g e4is i"g ca%era &osi io"s) 6i ( s&ecific cri%e &re!e" io" a&&roac(es or i"i ia i!es+ T(e Ci . Na%e:s Co%%u"i . Safe . a"d Cri%e Pre!e" io" Pla" &riori ies are, SP)CI&( CI#( !AM).s P'I*'I#I)S 3HICH C*'')LA#) *' ')&)' #* CC#4 *P)'A#I*!S

D+22+

:EY RO6ES AND RESPONSIBI6ITIES

I" de!elo&i"g (e CCTV Ma"age%e" a"d O&era io"s Ma"ual) (e discre e roles a"d res&o"si-ili ies of (e CCTV s.s e% o6"er) 'u . Sur!eilla"ce Officer) Au (orised Perso""el a"d (e &olice %us -e %ade e4&lici + T(e res&o"si-ili ies of eac( s(ould i"clude (e follo6i"g, D+22+2+ CITY NAME RESPONSI9ILITY

T(e CITY NAME is res&o"si-le for (e follo6i"g =e. fu"c io"s, a$ es a-lis(i"g a"d c(airi"g a Co%%u"i . Safe . Co%%i ee #COMMITTEE NAME$ -$ de!elo&i"g a Local Cri%e Pre!e" io" Pla" 6(ic( i"cor&ora es CCTV s ra egies c$ a&&oi" i"g a 'u . Sur!eilla"ce Officer o %a"age (e i%&le%e" a io" a"d o&era io" of CCTV d$ i%&le%e" i"g a co%&re(e"si!e co"sul a i!e &rogra% 6i ( -usi"ess grou&s) i"di!iduals) go!er"%e" i"s ru%e" ali ies a"d orga"isa io"s) a"d cul ural;co%%u"i . grou&s affec ed -. (e &rogra% e$ i%&le%e" i"g a co%%u"i . i"for%a io" &rogra% f$ fi"a"ci"g (e i%&le%e" a io" a"d o"goi"g cos s of CCTV+ T(is i"cludes a" i"de&e"de" e!alua io" of i s effec i!e"ess

g$ a&&oi" i"g a securi . co"sul a" or e"gi"eer o assis (e local cou"cil i" (e desig" of a" a&&ro&ria e CCTV %o"i ori"g s.s e% #if a&&ro&ria e$ ($ calli"g for e"ders for (e &ro!isio" of CCTV e>ui&%e" i$ 8$ de!elo&i"g) i%&le%e" i"g a"d %o"i ori"g (e audi i"g i%&le%e" a io" of CCTV as a cri%e &re!e" io" s ra eg. &rocedures for (e

de!elo&i"g a"d i%&le%e" i"g a" effec i!e co%&lai" s (a"dli"g %ec(a"is%

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 1! of 55 =$ arra"gi"g for a" ou co%es e!alua io" o -e u"der a=e"+ A" i"de&e"de" e!alua io" s(ould -e co"duc ed -. a co"sul a" 6i ( &rogra% e!alua io" e4&er ise l$ %o"i ori"g (e effec i!e"ess of CCTV as &ar of a cri%e &re!e" io" s ra eg.

%$ de!elo&i"g) i" co"sul a io" 6i ( o (er =e. s a=e(olders a"d (e CCTV Co%%i ee) a Code of Prac ice) Pro ocols a"d S a"dard O&era i"g Procedures 6i ( o (er age"cies i" rela io" o (eir roles i" (e CCTV &rogra% "$ selec i"g a&&ro&ria el. >ualified &erso""el o i"s all a"d o&era e CCTV o$ &ro!idi"g i"duc io"s a"d rai"i"g o s aff i"!ol!ed i" o&era i"g a"d 6or=i"g 6i ( (e CCTV &rogra% &$ e"suri"g (a all rele!a" &ar ies co%&l. 6i ( (e Code of Prac ice) Pro ocols a"d S a"dard O&era i"g Procedures >$ fi"alisi"g s&ecifica io"s a"d S a"dard O&era i"g Procedures i" co"8u"c io" 6i ( &erso""el selec ed o i"s all a"d o&era e CCTV+

D+22+0+ *A POLICE RESPONSI9ILITY T(e *A Police is "o res&o"si-le for fu"di"g or for (e o&era io" of (e CITY NAME:s CCTV O&era io"+ Police i"!ol!e%e" 6ill o"l. -e o (e le!el (a i s resources a"d &riori ies allo6 a"d 6ill -e de er%i"ed -. (e local Officer i" C(arge+ 3o6e!er) (e *A Police s(ould -e co"sul ed a"d i"!ol!ed i" all &(ases of (e &rocess leadi"g o (e i"s alla io" a"d o&era io" of a sc(e%e) i"cludi"g &ar ici&a io" o" (e COMMITTEE NAME a"d &ar ici&a io" o" or ac i"g i" a" ad!isor. ca&aci . o CCTV su--co%%i ees) co"duc i"g a cri%e assess%e" a"d de er%i"i"g e!alua io" &rocedures T(ese S a"dard O&era i"g Procedures se ou clearl. (e guideli"es a"d &ro ocols for co%%u"ica io" 6i ( (e &olice a"d (e &ro!isio"s i" &lace for a" ade>ua e a"d a&&ro&ria e &olice res&o"se o re&or ed i"cide" s+ T(is 6ould i"clude (e earl. ide" ifica io" of e%ergi"g i"cide" s o facili a e (e i%el. i"i ia io" of &olice res&o"se+ T(e *A Police 6ill -e res&o"si-le for, a$ &ro!idi"g i"for%a io" for a"d ad!ice o" (e cri%e assess%e" -$ &ar ici&a i"g i" (e Co%%u"i . Safe . a"d;or CCTV Co%%i ee c$ de!elo&i"g) i" co"sul a io" 6i ( (e CITY NAME (e Pro ocols a"d S a"dard O&era i"g Procedures -e 6ee" &olice a"d (e CITY NAME i" rela io" o (eir res&ec i!e roles i" accorda"ce 6i ( (e MOU+ d$ rai"i"g local &olice i" (eir res&o"si-ili ies i" rela io" o (e CCTV O&era io" as se ou i" (e MOU e$ e"suri"g &olice officers co%&l. 6i ( (e Code of Co"duc a"d i" accorda"ce 6i ( (e MOU f$ &ar ici&a i"g i" (e e!alua io" a"d %o"i ori"g &rocesses for (e CCTV O&era io" g$ de er%i"i"g (e a&&ro&ria e le!el a"d &riori . of res&o"ses re>uired o i"cide" s ide" ified -. (e CCTV ca%eras) accordi"g o a!aila-le resources a"d e4is i"g &riori ies+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 13 of 55

D+20+

DUTY SURVEI66ANCE OFFICER

T(e role a"d du ies of (e 'u . Sur!eilla"ce Officer i"clude, a$ 5or%ula e a"d i%&le%e" CCTV O&era io"al s ra egies a"d alloca e as=s a"d fu"c io"s o Au (orised Perso""el) assu%i"g res&o"si-ili . for e"suri"g (ese are efficie" l. &erfor%ed i" a %a""er co"sis e" 6i ( (e CCTV O&era io" o-8ec i!es+ -$ Pre&are -udge es i%a es for CCTV O&era io"s o" a" a""ual -asis) a"d e"sure (e cos effec i!e"ess of o&era io"s -. regularl. re!ie6i"g e4&e"di ure a"d de&recia io") &ro!idi"g a&&ro&ria e reco%%e"da io"s o (e COMMITTEE NAME) as o a". correc io" %easures+ c$ Ac u&o" a". 'elega ed Au (ori . o e"sure Cou"cil7s Policies a"d re>uire%e" s of rele!a" s a u es are e4ercised a"d co%&lied 6i (+ Re&or o (e COMMITTEE NAME or rele!a" CITY NAME au (ori . o" (e re>uire%e" i" res&ec of &ossi-le li iga io" or o (er legal ac io"+ d$ Re&or o (e COMMITTEE NAME o" a". sig"ifica" %odifica io"s or &rocedures) 6(ere a&&ro&ria e+ "eed for CCTV S.s e%

e$ Alloca e a"d %odif.) 6(e" "ecessar.) sur!eilla"ce or %o"i ori"g sc(edules i" res&ec o ide" if.i"g &olice i" ellige"ce) L(o s&o sM a"d &ea= cri%e i%es) i%&le%e" i"g effec i!e s ra egies o su&&or CCTV O&era io"s i" reduci"g cri%e a"d a" i-social -e(a!iour i" (ese a"d o (er areas+ f$ Regularl. liaise 6i ( (e *A Police i" res&ec o recorded i"cide" s) re>ues s for recorded %a erial) cri%e s a is ics) ge"eral rou-le s&o s a"d o (er rele!a" %a ers o e"sure (e ac i!i ies of (e CCTV O&era io" co%&le%e" Police &riori ies+

g$ Liaise 6i ( -usi"ess a"d co%%u"i . grou& re&rese" a i!es o e"sure (eir securi . "eeds are addressed a"d ca ered for 6(e"e!er &ossi-le+ ($ Ta=e a" ac i!e &ar i" i%&ro!i"g (e effec i!e"ess of (e Co%%u"i . Safe . a"d Cri%e Pre!e" io" Pla""i"g i" er%s of CCTV O&era io"s+ i$ 8$ I%&le%e" CCTV sur!eilla"ce s ra egies o &ro-le% areas (roug(ou (e CITY NAME 6(e" "ecessar.+ 5re>ue" l. re!ie6 (e CCTV Ma"age%e" a"d O&era io"s Ma"ual ado& ed i" res&ec o (e "eeds of (e CITY NAME a"d reco%%e"d c(a"ges 6(e" "ecessar.+

=$ Iee& a-reas of CCTV ec("olog.) &rac ices a"d all i" roduced a%e"d%e" s o rela ed legisla io" a"d 6(ere "ecessar. i" roduce c(a"ges o %ai" ai" o&era io"al a"d legisla i!e co%&lia"ce+ l$ Assu%e res&o"si-ili . for (e CCTV Ma"age%e" S&reads(ee a"d %o"i or i"cide" re&or s for correc co%&le io" i" res&ec o "a%es) addresses) !e(icle descri& io"s if a&&lica-le e c+ a"d (a (e e!ide"ce o- ai"ed i" res&ec o eac( is of a sufficie" >uali . o su&&or &rosecu io"s i" (e e!e" of co" es ed %a ers+

%$ Ac o" delega ed au (ori . i" co"8u"c io" 6i ( (e release a"d des ruc io" of recorded %a erial af er assessi"g (e e!ide"ce a!aila-le a"d (e circu%s a"ces of (e %a er+ "$ Assu%e res&o"si-ili . for e"suri"g co%&lia"ce 6i ( (e CCTV Code of Co"duc + o$ Ac o" delega ed au (ori . o allo6 !isi ors o access 'esig"a ed Sur!eilla"ce Areas 6(e" co"sidered a&&ro&ria e or "ecessar.+ &$ E"sure CCTV rela ed co%&lai" s) corres&o"de"ce a"d re&or s are effec i!el. i"!es iga ed) &re&ared a"d co%&le ed 6i (i" re>uired i%e fra%es+ >$ E"sure (a Au (orised Perso""el &erfor% a a (ig( le!el (roug( (e de!elo&%e" ) rai"i"g a"d %a"age%e" of CCTV O&era io"s+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 17 of 55 r$ Re&rese" a"d &ro%o e CCTV O&era io"s a"d (e i" eres s of (e CITY NAME 6(e" re>uired o a e"d !arious %ee i"gs) &u-lic foru%s or as a %e%-er of a" ad!isor. grou&+

s$ 5os er a (ig( s a"dard of &u-lic rela io"s i" su&&or of CCTV O&era io"s+

D+20+2+

SUGGESTE' SELECTION CRITERIA

PREFERRED ESSENTIA6 'e%o"s ra ed e4&erie"ce i" si%ilar role) a er iar. >ualifica io" i" a rela ed field a"d or sufficie" %iddle- %a"age%e" e4&erie"ce 6i ( a local go!er"%e" or la6 e"force%e" age"c.+ A-ili . o (old a curre" Securi . Age" s Lice"se o" -e(alf of (e CITY NAME Pro!e" a-ili . o i" er&re legisla io" a"d Local Go!er"%e" regula io"s+ 3ig( le!el of 6ri e" a"d re&or 6ri i"g s=ills+ Sou"d u"ders a"di"g a"d e4&erie"ce of E!ide"ce7+ Pro!e" decisio" %a=i"g a-ili .+ E4&erie"ce i" i"!es iga i!e &ri"ci&les a"d ec("i>ues+ 3ig( le!el of a6are"ess of Occu&a io"al 3eal ( & Safe . issues i" a si%ilar e"!iro"%e" + E4 e"si!e e4&erie"ce i" %a"agi"g a large a"d di!erse ea%+ Pro!e" co%%u"ica io" a"d i" er&erso"al rela io"s(i& s=ills+ Co%&u er li erac. 6i ( Microsof &ac=ages a"d dedica ed da a -ases+ E4&erie"ce i" se i"g o-8ec i!es a"d de!elo&i"g s ra egies+ Pro!e" a-ili . o -uild effec i!e rela io"s(i&s) i" er"al a"d e4 er"al+ (e re>uire%e" s of (e @Rules of

PREFERRED DESIRAB6E Local Go!er"%e" e4&erie"ce CCTV O&era io"al e4&erie"ce+ Securi . I"dus r. e4&erie"ce+ La6 e"force%e" liaiso" e4&erie"ce)

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 19 of 55

D+2/+ PROTOCO6S

-ONITORIN8@ REVIE4 A AUDIT REPORTS A

D+2/+2+

MONT3LY MONITORING AN' REPORTING

T(e CCTV O&era io" S&reads(ee s(ould -e &rese" ed for re!ie6 i" a %o" (l. das(-oard s .le re&or o (e COMMITTEE NAME for a re!ie6 of (e follo6i"g,

a$ -$ c$ d$ e$ f$ g$

S ra egic O-8ec i!es are li"=ed 6i ( clear u&da ed ou co%es+ Assess%e" of IPI:s a"d re"ds+ T(e "u%-er a"d .&e of i"cide" s re&or ed+ T(e "u%-er of ca%eras o&era io"al !ersus o al "u%-er of ca%eras CCTV S.s e% faul s) .&es a"d acce& a-le res&o"se i%efra%es Closel. %o"i or re"ds or s&i=es of ac i!i .) suc( as o al "u%-er of i"cide" s a"d se arge s for re!ie6 or riggers for re"d res&o"se for (e follo6i"g %o" (+ I"clude Mo" (l. S.s e% real dollar !alue fro% de&recia io"+ (e %o" (l. Asse Regis er

D+2/+0+

ANNUAL REVIE* AN' REPORTING

I" accorda"ce 6i ( ASAC1D+2,011D Par /+F a re&or s(ould -e &re&ared o" a" a""ual -asis o &ro!ide i"for%a io" o" (e o&era io" a"d &erfor%a"ce of (e CCTV s.s e%+ E4ce& 6(ere (ere is a legi i%a e reaso" for "o"-disclosure or 6(ere res ric ed or classified -. a go!er"%e" age"c.) (is re&or s(ould -e a &u-lic docu%e" a"d s(ould -e %ade a!aila-le -. (e CITY NAME+ T(e CCTV O&era io" S&reads(ee s(ould -e &rese" ed for re!ie6 i" a" a""ual das(-oard s .le re&or o (e COMMITTEE NAME for a re!ie6 of (e follo6i"g, a$ -$ c$ d$ e$ f$ Ac(ie!e%e" of S ra egic O-8ec i!es a"d lear"i"g ou co%es+ Acce& a"ce of IPI:s a"d reco%%e"da io"s for &roceedi"g 20 %o" (s+ T(e "u%-er a"d .&e of i"cide" s re&or ed a"d alig" o &roceedi"g a""ual arge s+ CCTV S.s e% faul s) .&es a"d reco%%e"da io"s for &roceedi"g 20 %o" (s+ E!alua e re"ds or s&i=es of ac i!i . (roug(ou (e .ear a"d se arge s for re!ie6 or riggers for re"d res&o"se for (e &recedi"g 20 %o" (s+ A""ual S.s e% real dollar !alue a"d &ro8ec ed de&recia io" for (e &recedi"g 20 %o" (s+

CCTV S.s e% A""ual Re&or s s(ould -e &rese" ed 6i ( a" E4ecu i!e Su%%ar. a"d 6ri e" 6i ( a !ie6 of -ei"g released o (e &u-lic o" (e CITY NAME 6e-si e+ T(e o&ics co!ered 6i (i" (e a""ual re&or s(ould i"clude de ails of (e follo6i"g, a$ A descri& io" of (e s.s e% a"d (e geogra&(ical area#s$ of o&era io"+ -$ T(e s.s e%7s &olic. s a e%e" + c$ T(e &ur&ose a"d sco&e of (e s.s e%+ d$ A". c(a"ges o (e o&era io" or %a"age%e" of (e CCTV s.s e%+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 2; of 55 e$ A". c(a"ges (a (a!e -ee" %ade o (e &olic.+ f$ A". &ro&osals o e4&a"d or reduce (e o&era io" of (e s.s e%+

g$ 'e ails of (e CCTV O&era io":s ac(ie!e%e" s duri"g (e &re!ious 20 %o" (s+ T(e assess%e" of (e s.s e%7s &erfor%a"ce s(ould i"clude a" assess%e" of (e CCTV s.s e%7s i%&ac o" cri%e le!els a"d .&es of cri%e i" (e area co!ered -. (e s.s e%+ ($ T(e ai%s a"d o-8ec i!es for (e "e4 20 %o" (s+ i$ 8$ T(e a%ou" a"d .&e of da a (a (as -ee" s ored) a"d 6(e (er (is a%ou" is e4cessi!e i" er%s of li=el. "eed+ T(e a%ou" a"d .&e of da a (a (as -ee" des ro.ed) a"d 6(e (er (e da a (as -ee" des ro.ed i" accorda"ce 6i ( &ri!ac. a"d o (er co%&lia"ce cri eria+

=$ *(e (er (e %i"i%u% s aff recrui %e" a"d rai"i"g re>uire%e" s (a!e -ee" %e +

D+2/+/+

IN'EPEN'ENT CCTV OPERATION AU'ITS

I" accorda"ce 6i ( ASAC1D+2,011D Par /+A 6(ere CCTV S.s e%s o&era e 6i (i" (e &u-lic do%ai") co"sidera io" s(ould -e gi!e" o a" i"de&e"de" audi -efore &u-lica io" of (e a""ual re&or + As a %i"i%u%) a" i"de&e"de" CCTV O&era io" Audi s(ould -e co"duc ed e!er. 6o .ears+ CCTV S.s e% I"de&e"de" Re&or s s(ould -e addressed o (e CITY NAME C(ief E4ecu i!e Officer a"d su-%i ed o (e COMMITTEE NAME for %a"age%e" of audi reco%%e"da io"s+ Audi re&or s are "o re>uired o -e released o (e &u-lic+ T(e audi s(ould co"sider (e follo6i"g, l$ I"de&e"de" !erifica io" of (e a ai"%e" of o-8ec i!es a"d &rocedures+

%$ Ra"do% audi s of (e access a"d da a logs a"d (e release a"d des ruc io" of recorded %a erial+ "$ Re!ie6 a"d e!alua e CCTV Polic. S a e%e" s a"d co%&lia"ce+ o$ Re!ie6 a"d e!alua e &rocedures a"d cos s for (e release or !ie6i"g of i"for%a io"+ &$ Tec("ical re!ie6 of a". &ro&osed S.s e% E4&a"sio";U&grade) Co%%issio"i"g a"d Tes i"g &ro ocolsB >$ Tec("ical re!ie6 a"d !erifica io" of (e e4is i"g or sui a-le CCTV "e 6or= co"figura io") co!erage) fu"c io"ali .) effec i!e"ess a"d efficac.+ r$ Tec("ical re!ie6 of (e e4is i"g or sui a-le CCTV Sur!eilla"ce or Mo"i ori"g Ce" re desig" a"d fu"c io"ali .B

s$ E!alua io" of curre" a"d fu ure &u-lic s&ace desig" a"d co"s ruc io" co"sidera io"s) i"cludi"g a Cri%e or I"cide" Pre!e" io" Polic.B $ E!alua io" of curre" a"d fu ure la"d use e4&ec a io"s a"d forecas s) &ar icularl. (ose i"!ol!i"g lice"sed &re%ises a"d e" er ai"%e" ou le sB

u$ Assess%e" of fu ure la"d use e4&ec a io"s) "eeds) i"cludi"g &u-lic ra"s&or a"d raffic %a"age%e" co"sidera io"sB !$ Assess%e" of rela ed s ra egic &la""i"g a"d !isio" s a e%e" sB 6$ Assess%e" a"d re!ie6 of rela ed arge area 6or=s) s udies a"d i"cide" s+ 4$ I"de&e"de" assess%e" of (e CCTV O&era io"7s fi"a"cial %a"age%e" ) i"cludi"g a re!ie6 of -udge ed a"d real cos s) o&era io"al cos s) suc( as real i%e %o"i ori"g a"d s.s e% %ai" e"a"ce+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 21 of 55

D+2A+
D+2A+2+

PUB6IC A4ARENESS A -EDIA -ANA8E-ENT

CCTV SIGNAGE

T(e i%&or a"ce of effec i!el. &laci"g CCTV sig"age i" (e %o"i ored area ca""o -e u"deres i%a ed+ Loca io") (eig( a"d e4is i"g !isual dis rac io"s are %a8or fac ors 6(ic( co" ri-u e o (e effec i!e"ess of a sig" 6(e" i"s alled+ CCTV sig"age s(ould -e co"sidered o -e a safe . orie" a ed sig" a"d used for cri%e &re!e" io" &ur&oses+ Sig"age ca" &la. a cri ical role i" a CCTV O&era io"7s effec i!e"ess o" i"flue"ci"g -e(a!iour a"d &erce& io"s of safe . 6i (i" (e &u-lic s&ace+ I is reco%%e"ded (a sig"s -e erec ed a all for%al or (ig( raffic access &oi" s 6i (i" (e %o"i ored area a"d a eac( ca%era loca io"+ Sig"s s(ould -e c(ec=ed regularl. for da%age or (ef + As referred o i" ASAC1D+2,011D) Par 22) sig"age a all CCTV s.s e% si e e" ries #as a %i"i%u%$ s(all co%&l. 6i ( (e a&&lica-le 5ederal) S a e a"d Terri or. Pri!ac. a"d Sur!eilla"ce Legisla io" a"d s(all co%&l. 6i ( (e re>uire%e" s of AS 0/A0+ 5or o (er e4a%&les a"d (e dis&la. of %ul i&le (aKards) also refer o AS0A2D-0110+ I is i%&or a" (a CCTV sig"age -e i"s alled i" &osi io"s 6(ic( allo6 (e -es o&&or u"i . o ca& ure (e a e" io" of &edes ria"s a"d (us i%&ro!e safe . a"d cri%e ris= %a"age%e" ) (e"ce, N N N Sig"s s(ould -e si ed o i"for% (e &u-lic (a ca%eras are i" o&era io" a"d &ro%o e eas. reada-ili .) i"cludi"g for (ose 6(o %a. -e i"flue"ced -. drugs or alco(ol+ Sig"s s(ould ide" if. CITY NAME as (e o6"er of (e CCTV S.s e%+ Sig"s s(ould -e %ou" ed as close as &rac ical o a" adul 7s li"e of sig( + 5or a s a"di"g adul (is 6ill -e a&&ro4i%a el. F degrees u& or do6" fro% a &oi" 2F11%% a-o!e (e grou"d le!el i" fro" of (e o-ser!er #a&&ro4i%a el. 2G11%% a-o!e (e grou"d$+ Care s(ould -e a=e" o e"sure (a sig"s are "o &laced close o o (er u"rela ed sig"s) i+e+ "o safe . rela ed) 6(ic( %a. li%i (e a-ili . for (e i"for%a io" o -e &rocessed a"d u"ders ood+ I" addi io") area access sig"age s(ould -e loca ed o e"courage (e &u-lic o read a"d recog"ise (e sig" a"d (erefore -e &laced a co"sis e" loca io"s) 6(ere &ossi-le) for recog"i io" &ur&oses+

D+2A+0+

PU9LIC IN5ORMATION

T(e CITY NAME 6ill %a=e a!aila-le (e follo6i"g %a"age%e" docu%e" s o" (e CITY NAME 6e-si e) "a%el., 2+ CCTV Polic. S a e%e" s 0+ CCTV Code of Co"duc /+ CCTV Code of Prac ice A+ Co%&lai" &rocedures Pu-lic i">uiries a"d co%&lai" s i" rela io" o (e CITY NAME CCTV O&era io" %us -e %ade i" 6ri i"g o, C1ie- )2ecutive *--icer, CI#( !AM), ADD')SS

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 22 of 55

D+2A+/+

ME'IA MANAGEMENT

T(e CITY NAME (olds a ra"ge of &u-lic e!e" s (roug(ou (e .ear) as 6ell as) (e release of %edia ar icles a"d "e6s s ories+ A sc(edule of sui a-le s ories a"d e!e" s) rela ed o a"d co"sis e" 6i ( CCTV O&era io" o-8ec i!es) %a. -e co"sidered -. (e COMMITTEE NAME o &ro%o e (e use a"d effec i!e"ess of CCTV O&era io"s o &u-lic s a=e(olders+ T(e release of a". recorded %a erial o (e %edia 6ill -e o"l. for (e &ur&oses &ro!ided -. CCTV Polic. S a e%e" A+0+

D+2F+

CCTV OPERATION ACCESS CONTRO6S

Access o D s%.nat & Su$) %llan* O0 $at%on A$ as 6ill -e res ric ed o Au (orised Perso""el a"d 6ill -e &ro ec ed fro% u"au (orised access+ T(e CITY NAME 6ill i%&le%e" (e follo6i"g, 2+ A re>uire%e" (a Au (orised Perso""el co"duc i"g li!e sur!eilla"ce %us -e lice"sed) >ualified a a sui a-le le!el o" a&&oi" %e" a"d -e ca&a-le of %ee i"g i"-ser!ice rai"i"g re>uire%e" s+ 0+ A &rocedure 6(ic( %a=es &lai" (a Au (orised Perso""el ris= disci&li"ar. &roceedi"gs #i"cludi"g dis%issal$ if (e. -reac( a". of (e &ro!isio"s of (e Code Co"duc + /+ A re>uire%e" of co"fide" iall. 6(ic( ca" -e e"forced duri"g a"d af er er%i"a io" of e%&lo.%e" B a"d A+ Pla"s of %o"i ori"g a"d su&er!isio" (a e"sure co%&lia"ce 6i ( S a"dard O&era i"g Procedures+ F+ P(.sical a"d &rocedural -arriers o e"sure (a access o 'esig"a ed Sur!eilla"ce O&era io" Areas is res ric ed o o&era i"g Au (orised Perso""el a"d (a 'esig"a ed Sur!eilla"ce O&era io" Areas are &ro ec ed fro% u"au (orised access) e4ce& as &ro!ided i" Par G+H+ D+ T(e circu%s a"ces i" 6(ic( &olice or o (er !isi ors are a-le o access 'esig"a ed Sur!eilla"ce O&era io" Areas 6ill -e carefull. co" rolled i" accorda"ce 6i ( (e Access Pro ocols a"d S a"dard O&era i"g Procedures) Par G+H+ G+ Access o 'esig"a ed Sur!eilla"ce O&era io" Areas 6ill -e li%i ed o CITY NAME Au (orised Perso""el 6i ( a defi"ed res&o"si-ili .+ C+ A regis er or audi rail %us -e =e& de aili"g all i"s a"ces of access o 'esig"a ed Sur!eilla"ce O&era io" Areas+

D+2D+

CA-ERA -ANA8E-ENT
CAMERA SELECTION

D+2D+2+

Ca%eras s(ould -e ris= assessed for (e &u-lic area:s e"!iro"%e" al a"d lig( i"g co"di io"s) %ou" i"g o& io"s) (e .&e of area ac i!i . o -e e4&ec ed) (o6 fre>ue" l. i is o -e %o"i ored -. o&era ors) (e resolu io" a"d re e" io" of recorded i%age ra es a"d (e @(o%e7 or @defaul 7 !ie6 se i"gs) &rogra%%ed o al er 6i ( c(a"ges i" area ac i!i .+ 5or PTJ ca%eras) (e @(o%e7 &osi io" 6(e" se o a 6ide field of !ie6 %a. "o -e (e %os a&&ro&ria e+ 3a!i"g a desig"a ed a"d o-8ec i!e &ur&ose for eac( ca%era a desig"a ed i%es of (e da.) i"cludi"g &redefi"ed a"d @sc(eduled: fields of !ie6 6ill %a4i%ise s.s e% &erfor%a"ce a"d %ee 6i ( -es &rac ice+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 23 of 55 T(e selec io" cri eria for eac( ca%era &lace%e" a"d loca io" s(ould -e docu%e" ed a"d (e effec i!e"ess of (e i"s alla io" s(ould -e %easura-le a"d re!ie6ed a""uall.+ A" o-8ec i!e %easure%e" is (e ca%era7s &ur&ose) ei (er o detect, recognise or identi-y+ T(e effec i!e"ess of (e ca%era s(ould (erefore -e fou"d o direc l. a ri-u e o safe .) &erce& io" of safe .) co" rol of cri%e or assis Ci . or Area %a"age%e" fu"c io"s+ T(is desig" -ase 6ill allo6 docu%e" ed desig") co%%issio"i"g) &erfor%a"ce a"d %o"i ori"g of eac( ca%era a"d su-se>ue" l.) (e 6(ole s.s e%+ 5or &u-lic s ree sur!eilla"ce) all ca%eras s(ould -e ca&a-le of -ei"g &a""ed) il ed a"d Koo%ed #PTJ$ o e"a-le effec i!e %o"i ori"g a"d fu ure &roofi"g o acco%%oda e area c(a"ges a"d de!elo&%e" o!er i%e+ Eac( ca%era s(ould -e (oused i" a !a"dal resis a" ) i" ed e"!iro"%e" al do%e) ra ed o IPDD) 6(ic( -o ( &ro ec s (e ca%era a"d e"sures (a (e ca%era i self) suc( as le"s direc io") is "o clearl. !isi-le or accessi-le fro% (e grou"d+ T(e loca io" of (e ca%eras s(ould -e clearl. a&&are" o (e &u-lic 6i ( CCTV Sig"age i" (e i%%edia e !ici"i . of eac( ca%era+ T(e CCTV S.s e% s(ould -e re!ie6ed a"d s&ecified o e"sure %a4i%u% resolu io" a"d &ic ure >uali .+ A ca&i al 6or=s &rogra% s(ould -e i"s iga ed o e"sure (e %os u& o da e e>ui&%e" ) a&&ro&ria e o (e &ur&oses of (e CCTV O&era io"s) is used a"d i"cludes %o"i ori"g e>ui&%e" de&recia io") faul s a"d %ai" e"a"ce+ A re&lace%e" or u&grade &rogra% -ased o" s.s e% !alue s(ould -e i%&le%e" ed for (e &roceedi"g (ree #/$ o fi!e #F$ .ears+

D+2D+0+

CAMERA RISI ASSESSMENTS

AS;NJS /2111,011H, Ris= Ma"age%e" descri-es (o6 (e o-8ec i!es of a"al.sis are o se&ara e acce& a-le ris=s fro% %a8or ris=s+ Ris= a"al.sis i"!ol!es (e co"sidera io" of (e sources of ris=) (eir co"se>ue"ces a"d (e li=eli(ood (a (ose co"se>ue"ces %a. occur+ I is i%&or a" o recog"ise (o6 (e CCTV ca%era 6ill i"flue"ce (e co"se>ue"ces of a". &ar icular ris= e!e" 6(ic( 6ill i%&ac i" differe" 6a.s 6i (i" (e arge area+ 5i"a"cial cos s) &erso"al (ar% #&(.sical a"d &s.c(ological$) legal co"se>ue"ces a"d da%age o re&u a io" %a. all resul fro% a si"gle i"cide" + A &reli%i"ar. ca%era ris= e!alua io" a Par 22 is &ro!ided as a guide o"l.+ T(e ide" ified ris=s s(ould -e ra"=ed -ased o" a!aila-le i"for%a io" a"d o&i"io" -. (e CITY NAME+ A cri%e a"d CCTV ris= 6or=s(o& is reco%%e"ded a""uall. o accura el. e!alua e a"d ra"= ris=s i" li"e 6i ( curre" cri%e &re!e" io" s ra eg. a"d o-8ec i!es+ Cri%e ris=s s(ould -e ra ed i" accorda"ce 6i ( (e Co%%u"i . Safe . a"d Cri%e Pre!e" io" Pla" &riori ies+

D+2D+/+

CONTROL AN' OPERATION O5 CAMERAS

FIBED CA-ERAS 5i4ed ca%eras s(ould -e selec ed for defi"ed fields of !ie6 6(ic( (a!e a desig"a ed a"d defi"ed &ur&ose) ei (er o de ec ) recog"ise or ide" if.+ Refer o (e *A CCTV Guideli"es for de ailed i"for%a io" o" fi4ed ca%eras+ CONTRO6 OF PTC CA-ERAS T(e o&era io" a"d use of ca%eras 6ill -e i" accorda"ce 6i ( (e Code of Co"duc ) Code of Prac ice) a"d S a"dard O&era i"g Procedures+ Ca%eras 6ill "o -e used o loo= i" o or %o"i or ad8ace" or "ear-. &re%ises or -uildi"gs) u"less i is e4&lici l. for follo6i"g #i" real i%e$ &ar ici&a" s i" a :si ua io" of co"cer":) 6(ic( origi"a ed i" (e &u-lic do%ai"+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 24 of 55 A". %isuse is o -e rea ed as a -reac( of (e Code a"d su-8ec o disci&li"ar. ac io"+ No audio 6ill -e recorded i" &u-lic &laces+ O"l. Au (orised Perso""el 6ill (a!e access o ca%era o&era i"g co" rols All Au (orised Perso""el 6ill -e %ade a6are (a recordi"gs are su-8ec o rou i"e audi a"d (e. %a. -e re>uired o 8us if. (eir i" eres i" a &ar icular %e%-er of (e &u-lic or &re%ises+

D+2D+A+

MAINTAINING

CAMERA OPERATIONS

A a". i%e) CCTV Ma"age%e" s(ould &ro!ide a" o!er!ie6 of (e CCTV O&era io") as follo6s, 2+ Mai" e"a"ce of CCTV recordi"g e>ui&%e" i" a full. fu"c io"al 6or=i"g orderB 0+ Mai" e"a"ce of clear) recorded !isio" fro% eac( ca%era a all i%es 6i ( records of do6" i%es+ /+ Mo"i ori"g for o-s ruc io"s #foliage) u%-rella7s) s ree rees a"d sig"age$ a"d re&or o" rea %e" s agai"s o-s ruc io"sB A+ E"suri"g a". e>ui&%e" faul is recorded a"d a e"ded o i" (e s(or es &ossi-le i%e fra%eB F+ E"suri"g all Au (orised Perso""el co" ac lis s are u&da ed a"d curre" B

D+2D+F+

CCTV MONITORING GUI'ELINES

CCTV O&era io" 'u . Sur!eilla"ce Officer s(ould recei!e Graffi i I"s&ec io" Mo" (l. Re&or s) or si%ilar) for disse%i"a io" o CCTV Au (orised Perso""el a"d co%&ariso" o recorded o-ser!a io"s) graffi i (o s&o s a"d re"ds of ac i!i .+ Addi io"all.) (ese re&or s 6ould -e of &a rolli"g &olice i" eres + CITY NAME s(ould &u-lis( &referred &edes ria" 6al=i"g rou es for arge area -usi"ess raders a"d s aff+ T(e %o"i ori"g of (ese &referred rou es s(ould -e co"fir%ed i" CCTV Sur!eilla"ce Re&or s a"d for li!e %o"i ori"g) a dedica ed o&era or s(ould -e assig"ed o &roac i!el. %o"i or &edes ria" 6al=i"g rou es duri"g desig"a ed i%es or (ig( ris= &eriods+ E"(a"ced Lig( i"g a"d CCTV sig"age i" (ese areas 6ould also co" ri-u e o &edes ria" safe .+ Ve(icle %o!e%e" 6i (i" (e arge area s(ould -e ac i!el. %o"i ored 6i ( &ar icular focus o" sus&icious !e(icles a"d re&or i"g (ese ac i!i ies o &olice+ Par icular a e" io" %a. -e %ade of !e(icles collec i"g lo"e fe%ales duri"g (ig( ris= i%es suc( as la e o" 5rida. a"d Sa urda. e!e"i"gs+ Nor%al sur!eilla"ce o&era io"s s(ould %o"i or agai"s raffic co"ges io") accide" s a"d -rea= do6"s+ I"cide" s de ec ed a"d res&o"ded o s(ould -e recorded i" %o" (l. s a is ics+ 5or fur (er i"for%a io" o" li!e CCTV %o"i ori"g) refer o Par 20, Researc( Pu-lica io"s+

D+2D+D+

RECOR'E' MATERIAL

T(e re e" io" of a"d access o recorded %a erial 6ill -e o"l. for (e &ur&oses &ro!ided -. (e Code of Prac ice a"d re rie!ed a"d rea ed i" accorda"ce 6i ( (e Code of Co"duc + Recorded %a erial 6ill -e re ai"ed for /2 da.s u"less (e. are re>uired i" rela io" o (e i"!es iga io" of cri%e or for cour &roceedi"gs+ Re%"a" recorded %a erial 6ill -e &urged follo6i"g /2 da.s+ Access o a"d use of recorded %a erial a"d &(o ogra&(s 6ill o"l. a=e &lace, o i" co%&lia"ce 6i ( (e "eeds of &olice i" co""ec io" 6i ( (e i"!es iga io" of cri%eB or

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 25 of 55 o if "ecessar. for (e &ur&ose of legal &roceedi"gs+

Recorded %a erial a"d &(o ogra&(s 6ill "o -e sold or used for co%%ercial &ur&oses or (e &ro!isio" of e" er ai"%e" + Suc( &rac ice 6ill -e a -reac( of (e Code of Co"duc a"d su-8ec o dis%issal &roceedi"gs+ T(e s(o6i"g of recorded %a erial o (e &u-lic 6ill -e allo6ed o"l. i" accorda"ce 6i ( (e &u-lic a"d %edia %a"age%e" &olic. or i" accorda"ce 6i ( (e "eeds of (e &olice i" co""ec io" 6i ( (e i"!es iga io" of cri%e or i" a". o (er circu%s a"ces 8us ified a"d au (orised -. la6+ T(e CEO %us for%all. a&&ro!e a". suc( ac io"+ Use of recorded %a erial -. (e %edia s(ould o"l. occur o gai" &u-lic i"for%a io" 6i ( res&ec o (e ide" i . of a &erso";s 6a" ed i" co""ec io" 6i ( a cri%i"al i"!es iga io"+ Su-8ec o (e co"curre"ce of (e Police) (e CEO %a. a&&ro!e suc( releases+ I" suc( case (e recog"isa-le c(arac eris ics of o (er &eo&le i" (e foo age s(all -e o-scured+ A&&ro&ria e securi . %easures a"d audi rails 6ill -e es a-lis(ed agai"s u"au (orised access) al era io") disclosure) accide" al loss or i"ad!er e" des ruc io" of recorded %a erial+ Recorded %a erial 6ill -e rea ed accordi"g o defi"ed &rocedures a"d audi rails o e"sure co" i"ui . of e!ide"ce+

D+2D+G+

CONTACT *IT3 POLICE

Co" ac rela ed o CCTV O&era io"s -e 6ee" CITY NAME Au (orised Perso""el a"d (e *+A+ Police 6ill -e co"duc ed s ric l. i" accorda"ce 6i ( (e Code of Co"duc a"d Code of Prac ice+ Police officers 6ill "o -e &er%i ed o re%o!e a". recorded %a erial) o&era e CCTV e>ui&%e" or (a!e co" ac 6i ( recorded %a erial a a". i%e u"less u"der (e er%s of (is Code of Prac ice) (e Pro ocols or S a"dard O&era i"g Procedures or s&ecified i" a" MOU or follo6i"g (e e4ecu io" of a searc( 6arra" or o (er rele!a" ) la6ful &rocess+ A". c(a"ge i" e4is i"g arra"ge%e" s for *+A+ Police co" ac 6i ( a"d use of (e CCTV O&era io"s 6ill a%ou" o a %a8or c(a"ge o (e Code of Prac ice a"d %us -e agreed o -. (e CITY NAME i" accorda"ce 6i ( (e Code of Prac ice -efore -ei"g i%&le%e" ed+ A". i"!ol!e%e" i" CCTV O&era io"s -. *+A+ Police 6ill -e docu%e" ed -. (e CITY NAME a"d 6ill -e su-8ec o re!ie6 or audi +

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 2! of 55

3. CCTV STAN'AR' OPERATING PROCE'URES

G+2+ INTRODUCTION

T(ese S a"dard O&era i"g Procedures #SOPs$ &ro!ides a" i"i ial fra%e6or= for (e es a-lis(%e" of ailored &rocedures s&ecific o (e CCTV O&era io"s i%&le%e" ed -. (e CITY NAME+ T(e o-8ec i!es of (e SOPs are, a$ To &ro!ide &erso""el 6i ( all (e safe .) (eal () e"!iro"%e" al a"d o&era io"al i"for%a io" "ecessar. o &erfor% (eir roles a"d res&o"si-ili ies &ro&erl.+ -$ To e"sure (a CCTV O&era io"s are &erfor%ed co"sis e" l. o %ai" ai" >uali . co" rol of &rocesses a"d recorded %a erial+ c$ To e"sure (a CCTV O&era io"s co" i"ue 6i ( %i"i%al disru& io" a"d are co"duc ed o a &rescri-ed s a"dard+ d$ To e"sure (a a". s.s e% failures or faul s are de ec ed a"d res&o"ded o efficie" l. a"d rec ified as soo" as &ossi-le e$ To e"sure (a a&&ro!ed &rocedures are follo6ed i" co%&lia"ce 6i ( CITY NAME a"d legisla i!e re>uire%e" s+

G+0+

CCTV -ANA8E-ENT SPREADS5EET

T(e CITY NAME 'u . Sur!eilla"ce Officer s(all record all re>ues s for recorded %a erial) all %a erial co&ied) "u%-er of sur!eilla"ce (ours) s.s e% faul s a"d %ai" e"a"ce) a"d access o 'esig"a ed Sur!eilla"ce Areas+ T(e CCTV Ma"age%e" S&reads(ee s(all -e =e& i" a secure loca io" a"d s(all "o -e al ered or (a!e i"for%a io" re%o!ed a a". i%e 6i (ou (e a&&ro!al of (e 'u . Sur!eilla"ce Officer+ 5re>ue" e4c(a"ge of i"for%a io" -e 6ee" *A Police a"d (e CITY NAME is o -e "o ed a"d recorded su-8ec i!el.+ T(e ra i"g of (e rela io"s(i& -. -o ( s a=e(olders 6ill -e co"sidered a =e. &erfor%a"ce i"dica or+ E!alua io" resul s s(ould -e %ade &u-lic a"d (e co%%u"i . co"sul ed as o 6(e (er or "o (e &rogra% s(ould co" i"ue+ E!alua io" re&or s s(ould -e for6arded o (e Coordi"a or of (e *A Police 9lue IRIS Progra%+ T(e *A Police %a. re!ie6 (e re&or s a"d use (e% o &ro!ide ad!ice o cou"cils a-ou e!alua i"g (e effec i!e"ess of CCTV) across (e s a e+

G+/+ 8OVERN-ENT BEST

G+/+2+ REVIE*

-AINTAININ8 CO-P6IANCE PRACTICE

AND

6OCA6

T(ese &rocedures s(all -e re!ie6ed a""uall. a"d a" a""ual re&or o" =e. &erfor%a"ce i"dica ors su-%i ed o (e C(ief E4ecu i!e Officer a"d Coordi"a or of (e *A 9lue IRIS Progra%+ G+/+0+ AU'ITS

I is esse" ial (a (e co%%u"i . (a!e co"fide"ce i" (e CITY NAME:s use of CCTV ec("olog.+ Local cou"cils %us regularl. audi co%&lia"ce 6i ( legisla io" a"d s a"dards+ I" addi io" o audi s) all logs of o-ser!a io"s a"d ac i!i . s(ould -e regularl. scru i"ised -. (e CITY NAME+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 23 of 55 Local cou"cils s(ould arra"ge for a" i"de&e"de" audi o -e carried ou + Local cou"cils s(ould co%&l. 6i ( a". la6ful &rocess+ Local cou"cils s(ould also i"for% (e &u-lic a-ou (o6 (e. ca" o- ai" access o (e resul s of a". audi s+ T(e resul s of audi s s(ould -e i"cluded i" for%al e!alua io" re&or s+ O (er %ec(a"is%s for a" i"de&e"de" s.s e% of %o"i ori"g %ig( -e co"sidered) suc( as es a-lis(i"g a" audi co%%i ee 6i ( re&rese" a io" fro% i"de&e"de" -odies 6i ( "o !es ed i" eres i" (e sc(e%e+ T(is -od. s(ould &ro!ide regular re&or s o (e COMMITTEE NAME+

G+/+/+

INCI'ENT REPORTING AN' SYSTEM ANALYSIS

A" i"cide" re&or i"g a"d a"al.sis s.s e% s(ould -e i"cluded i" (e CCTV i"i ia i!e+ Ideall. (e s.s e% s(ould -e co%&u erised (roug( a" a&&ro&ria e sof 6are &rogra%) as (is 6ould %a=e %o"i ori"g a"d e!alua io" of (e s.s e% easier (a" collec i"g a"d a"al.si"g i"for%a io" fro% a %a"ual s.s e%+ T(e re&or i"g s.s e% s(ould -e ca&a-le of recordi"g, a$ .&e of i"cide" #accordi"g o defi"ed offe"ce ca egories$ %o"i ored a"d o 6(ic( a res&o"se 6as %ade

-$ da e) i%e a"d loca io" of (e i"cide" c$ res&o"se a=e") i"cludi"g 6(o %ade (e res&o"se #i+e+ so%e i"cide" s 6ill re>uire a res&o"se fro% &olice 6(ile o (ers 6ould -e (e res&o"si-ili . of local cou"cils7 s aff or o (er e%erge"c. ser!ices$ d$ resul of (e res&o"se #i+e+ arres ) cau io") e c+$+ I is i%&era i!e (a a". re&or i"g s.s e% does "o i"clude i"for%a io" i" 6(ic( i"di!iduals ca" -e ide" ified+

G+/+A+

COMPLAINTS 3AN'LING

*(ere!er a co%&lai" i"dica es (a a" i"for%a io" &ri!ac. securi . &ri"ci&le (as -ee" -reac(ed) (e CITY NAME %us co"duc a" i" er"al re!ie6) su-se>ue" l. re!ie6a-le -. a s a u or. -od. or i"de&e"de" (ird &ar .+ Co%&lai" s 6(ic( do "o i"dica e a -reac( of (e Priv$cy Act 5677 ca" -e (a"dled i" (e %a""er se ou -. (e CITY NAME:s co%&lai" s (a"dli"g &rac ice+ I%&or a" co%&o"e" s of a co%&lai" s (a"dli"g %ec(a"is% for effec i!el. deali"g 6i ( co%&lai" s regardi"g CCTV i"clude (e follo6i"g, a$ &ro!idi"g all grou&s i" (e co%%u"i . 6i ( i"for%a io" a-ou (e &rocedure for %a=i"g a co%&lai" + I is s ro"gl. reco%%e"ded (a (is i"for%a io" -e &ro!ided i" a&&ro&ria e co%%u"i . la"guages -$ (ere s(ould -e a s.s e% for =ee&i"g (e co%&lai"a" i"for%ed of 6(a is (a&&e"i"g c$ s ra egies s(ould -e &u i" &lace o &re!e" occurre"ce of (e &ro-le%s ide" ified -. co%&lai" s+ d$ Cou"cils %ig( also co"sider (e follo6i"g &u-lica io"s i" de!elo&i"g a"d i%&le%e" i"g a" effec i!e co%&lai" s (a"dli"g %ec(a"is% i" rela io" o CCTV, e$ Aus ralia" S a"dard E Co%&lai" s 3a"dli"g E AS A0DH E 2HHF+ T(is &u-lica io" is a!aila-le fro% S a"dards Aus ralia) ele&(o"e 2/11 DFADAD

G+A+ CONSISTENCY OF OPERATIONS AND SURVEI66ANCE 5OURS

Ac ual sur!eilla"ce (ours %a. !ar.) %o" ( o %o" () a"d are i"flue"ced -. &olice o&era io"s) "u%-er of i"cide" s a"d s affi"g le!els+ T(e ac i!i . i" (e %o"i ored area 6ill also c(a"ge eac( da. of (e 6ee= a"d 6ill -e fur (er i"flue"ced -. 5rida. a"d Sa urda. "ig( alco(ol rela ed e" er ai"%e" ) la e "ig( re ail s(o&&i"g+ Ouie er i%es s(ould -e used o &erfor% s.s e% a"d ca%era c(ec=s) as 6ell as ge"eral (ouse=ee&i"g+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 27 of 55 Mai" ai" a co"sis e" "u%-er of ac ual sur!eilla"ce (ours eac( %o" ( a"d %i"i%ise los i%e (roug( closel. %o"i ori"g re"ds i" sic= lea!e a"d o!er i%e+ Ac ual sur!eilla"ce (ours co"duc ed s(ould -e a =e. &erfor%a"ce i"dica or+ 3ours of CCTV O&era io" s(ould -e calcula ed -ased o" (e "u%-er of ca%eras o&era i"g o" a 0A (our -asis+ A". s.s e% or ca%era do6" i%es 6ill reduce (e o al "u%-er of (ours+ 3ours of o&era io" s(ould re&or ed i" (e Mo" (l. Re&or s a"d %o"i ored for faul re"ds+ 5or %o"i ored s.s e%s) &erso""el sic= lea!e) a""ual lea!e a"d o!er i%e s(ould -e closel. re!ie6ed as de er%i"ed -. (e 'u . Sur!eilla"ce Officer+ A". i"crease or s&i=es i" sic= lea!e %a. cause a corres&o"di"g i"crease i" o!er i%e or reduc io" i" sur!eilla"ce (ours+ T(erefore) a (eal (. 6or=&lace s(ould -e &ro%o ed a"d ac i!el. e"couraged+ S%o=i"g -. s aff s(ould -e ac i!el. discouraged a"d seaso"al flu i"8ec io"s s(ould -e &ro!ided a"d s aff s(ould "o a e"d 6or= if feeli"g u"6ell+ T(e s a"dard (ours of sur!eilla"ce o&era io" ca" -e calcula ed -ased o" (e "u%-er of 5TE &osi io"s o&era i"g o" a 6ee=l. -asis+ Los i%e e!e" ua es fro% sic= lea!e) a""ual lea!e) accrued lea!e) seco"d%e" ) rai"i"g) cour du ies) !aca"cies a"d su"dr. du ies+ T(e "u%-er of los (ours 6ill !ar. %o" ( o %o" (+ Careful %a"age%e" of los i%e is re>uired o %ai" ai" co"sis e" (ours of li!e sur!eilla"ce+

G+F+ RECRUIT-ENT

AUT5ORISED

PERSONNE6

SE6ECTION

AND

All Au (orised Perso""el assig"ed o sur!eilla"ce o&era io"s %us -e dul. au (orised -. (e CITY NAME o u"der a=e defi"ed roles+ All CITY NAME Au (orised Perso""el s(all (a!e a &olice cleara"ce cer ifica e+ All Au (orised Perso""el s(all follo6 (ese &rocedures a all i%esB All Au (orised Perso""el s(all sig" (e a&&ro!ed Code of Co"duc a""uall.B T(e e%&lo.%e" of Au (orised Perso""el 6ill co%&l. 6i ( all rele!a" CITY NAME &olicies a"d i" accorda"ce 6i ( rele!a" i"dus rial a6ards a"d legisla io") i"cludi"g e>ual o&&or u"i . a"d occu&a io"al (eal ( a"d safe .+ T(e CITY NAME 6ill e"sure (a (e selec io" &rocess &ro!ides for (oroug( !alida io" of (e sui a-ili . of ca"dida es o 6or= i" a CCTV O&era io"s e"!iro"%e" + CITY NAME Au (orised Perso""el 6ill -e su-8ec o disci&li"ar. &roceedi"gs i" (e e!e" of ac io"s (a do "o co%&l. 6i ( (e co"di io"s of (e Code of Co"duc + *(ere i is &ro!ed (a &erso""el (a!e -reac(ed a". of (e co"di io"s of (e Code of Co"duc ) (ese &erso""el 6ill "o -e &er%i ed o access o 'esig"a ed Sur!eilla"ce Areas+ I" a&&ro&ria e circu%s a"ces) (e CITY NAME reser!es (e rig( o er%i"a e e%&lo.%e" + T(ese co"di io"s 6ill -e de ailed i" all e%&lo.%e" co" rac s+ T(e 'u . Sur!eilla"ce Officer 6ill e"sure (a all Au (orised Perso""el are -riefed o" (eir roles a"d res&o"si-ili ies &ursua" o (e CCTV Ma"age%e" a"d O&era io"s Ma"ual+ T(e 'u . Sur!eilla"ce Officer 6ill e"sure all !isi ors are -riefed regardi"g (e re>uire%e" s of (e Code of Co"duc + T(e 'u . Sur!eilla"ce Officer 6ill &ro!ide a for%al i"duc io" o recrui ed Au (orised Perso""el o" CCTV O&era io"s a"d (e CCTV Ma"age%e" a"d O&era io"s Ma"ual T(e i"duc io" 6ill -e &ro!ided -efore "e6 &erso""el co%%e"ce 6or=+ Au (orised Perso""el assig"ed o Mo"i ori"g a"d Co" rol Roo%s for (e &ur&ose of li!e sur!eilla"ce s(ould %ee (e re>uire%e" s of Sec io" 01 of (e Security $nd 'el$ted Activities Act 5668+ Perso""el assig"ed o &erfor% li!e sur!eilla"ce %us -e rai"ed a"d >ualified i" (e use of sur!eilla"ce e>ui&%e" a"d (e res&o"si-ili ies re>uired+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 29 of 55 T(e CITY NAME) 6(e" defi"i"g a". co" rac ual er%s for (ird &ar ies) suc( as !olu" eers or co" rac ors e"gaged o co"duc (e CCTV %o"i ori"g) s(ould %a=e (a &ar . a6are of (ese Guideli"es a"d (e re>uire%e" s of (e Security $nd 'el$ted Activities Act 5668+ T(e CITY NAME:s S a"dard O&era i"g Procedures for li!e sur!eilla"ce %a. -e ada& ed o -es reflec (e re>uire%e" s of (e CCTV S.s e% s&ecifica io"s a"d co"duc ed i" accorda"ce 6i ( (e *A CCTV Guideli"es+ T(e CITY NAME %a. refer o ASAC1D+2,011D) Par A+0 6(ic( s a es (a 6(ere &olic. does "o e4is or does "o a&&ro&ria el. address a recrui %e" a"d selec io" &rocess) co"sidera io" s(ould -e gi!e" o ado& i"g a recrui %e" a"d selec io" &rocess as ou li"ed i" (e S a"dard7s A&&e"di4 9) as a %i"i%u%+ G+D+ CONSULTANTS T(ere is a role for &ri!a e sec or securi . &ro!iders o assis (e CITY NAME i" (e &ro!isio" of CCTV O&era io"s a"d rela ed ser!ices) i"cludi"g CCTV desig") s.s e% i"s alla io") s.s e% %ai" e"a"ce a"d i"de&e"de" audi s a"d re!ie6s+ All securi . &ro!iders o (e CITY NAME %us &ro!ide a&&ro&ria el. >ualified &erso""el a"d (old rele!a" lice"ces i" accorda"ce 6i ( (e Security $nd 'el$ted Activities Act 5668 a"d curre" %e%-ers(i& of a Securi . I"dus r. Associa io" guided -. a Code of Co"duc + T(e CITY NAME s(ould use &referred securi . &ro!iders as reco%%e"ded -. (e *A Local Go!er"%e" Associa io" #666+6alga+as"+au$ SELECTION O5 SECURITY CONTRACTORS AN'

G+G+

6ICENSIN8

Securi . Lice"si"g &rocedures a"d &ro ocols s(ould -e co"duc ed i" accorda"ce 6i ( *A Police Lice"si"g E"force%e" 'i!isio" re>uire%e" s+ 5ur (er i"for%a io" is a!aila-le (ere+

G+C+

TRAININ8

Trai"i"g ca" -e ac(ie!ed (roug( %a". differe" %ediu%s i"cludi"g &re!ious e4&erie"ce) for%al >ualifica io"s a"d educa io"+ A Trai"i"g Ma ri4 s(ould -e de!elo&ed o guide i"duc io" a"d rai"i"g courses co"duc ed+ TRAININ8 -ATRIB Progra% Ti le Co%&ulsor.; Reco%%e"ded; CITY NAME I"duc io" Co%&ulsor. 'uri"g 2s e%&lo.%e" 6ee= of Ti%escale; 5re>ue"c. Addi io"al Co%%e" s N;A

CCTV I"duc io"

O&era io"s

Co%&ulsor.

'uri"g 2s 6ee= e%&lo.%e" +

of

Mus -e co"duc ed &rior o li!e sur!eilla"ce -ei"g co%%e"ced+ N;A

Records Trai"i"g

A6are"ess

Co%&ulsor.

'uri"g 2s %o" ( e%&lo.%e" 'uri"g 2s %o" ( e%&lo.%e"

of

E>ual E%&lo.%e" O&&or u"i . or e>ui!ale" Trai"i"g

Co%&ulsor.

of

N;A

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 3; of 55

-on%to$%n. an& Cont$ol Roo/ sta++ t$a%n%n. Eac( &ros&ec i!e &erso""el as=ed 6i ( li!e sur!eilla"ce du ies %us -e rai"ed a"d es ed i", a$ use a"d co" rol of ca%era %a"age%e" s.s e%s -$ use a"d co" rol of recordi"g s.s e%s c$ ide" ifica io" a"d &redic io" of cri%e a"d si ua io"s of co"cer" or i" eres d$ fa%iliari . 6i ( (e local area a"d ca%era fields of !ie6 e$ ="o6ledge of ide" ified &o e" ial rou-le or :(o : s&o s f$ &olice &olic. a"d &rocedures rela i"g o i"cide" a"d e%erge"c. res&o"se) recordi"g of i"for%a io") e4(i-i (a"dli"g a"d i"cide" re&or i"g

g$ accou" a-ili . a"d co"fide" iali . ($ &ri!ac.+ T(e CITY NAME 6ill ado& a"d i" egra e o&era or co%&e e"cies "eeded o carr. ou roles effec i!el.+ T(e CITY NAME %a. refer o (e Co%&e e"cies a"d C(ec=lis &ro!ided -. C 'iffle. a"d E *allace) CCTV, Ma=i"g I *or=@ Trai"i"g Prac ices 5or CCTV O&era ors) Police Scie" ific 'e!elo&%e" 9ra"c() 3o%e Office Police Polic. 'irec ora e Pu-lica io" H;HC #Li"= 3ere$+

G+H+ -ONITORIN8 AND

DESI8NATED SURVEI66ANCE AREA D CONTRO6 ROO-S

A** ss to an& s *u$%t( o+ -on%to$%n. o$ Cont$ol Roo/s 2+ Access o (e Co" rol Ce" re %o"i ori"g roo% s(ould -e res ric ed o au (orised %o"i or o&era ors a"d au (orised &erso"s i"!ol!ed 6i ( (e %a"age%e" of (e CCTV s.s e%+ 0+ Procedures co"cer"i"g !isi ors o (e %o"i ori"g roo% s(ould i"clude, a+ Par ies 6(o 6ill "o -e gra" ed access -+ T(e &rocess for see=i"g a"d gra" i"g access fro% (e 'u . Sur!eilla"ce Officer+ c+ T(e circu%s a"ces u"der 6(ic( access 6ill -e gra" ed

d+ *(a le!el of access !isi ors 6ill -e gra" ed e+ 3o6 !isi ors 6ill -e su&er!ised a"d -. 6(o%+ /+ Mo"i ors dis&la.i"g &u-lic s&ace sur!eilla"ce %us "o -e loca ed i" suc( a &osi io" as 6ould e"a-le &u-lic !ie6 or o u"au (orised CITY NAME &erso""el+ A+ T(e CCTV Ma"age%e" S&reads(ee sur!eilla"ce is co"duc ed a"d -. 6(o%+ s(ould -e used o record (e i%es li!e

F+ A regis er) suc( as a Visi ors 9oo= s(ould -e %ai" ai"ed o record (e "a%e) orga"isa io" a"d le"g ( of !isi of a". &erso" e" eri"g a %o"i ori"g or co" rol roo%+ D+ A as=ed o&era or %us al6a.s -e &rese" duri"g (e o&era io" of (e %o"i ors+ If (e %o"i ors are o -e lef u"a e"ded -. a as=ed officer) (e %o"i ori"g roo% is o -e secured agai"s u"au (orised e" r.+ Local &olice s(ould -e co"sul ed regularl.) &refera-l. dail.) o ad!ise a"d guide o&era ors o" 6(a .&e of i"for%a io" (e. re>uire fro% li!e sur!eilla"ce) 6(e" re&or i"g i"cide" s a"d (e .&es of i"cide" s o 6(ic( a &olice res&o"se 6ill -e co"sidered a&&ro&ria e+ T(is i"for%a io" a"d lear"i"g ou co%es s(ould -e i" roduced o CITY NAME CCTV O&era io" rai"i"g+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 31 of 55

G+21+

SURVEI66ANCE OPERATIONS AND ROSTERS

Li!e sur!eilla"ce o&era io"s s(ould -e guided -. 6ee=l. or for "ig( l. ros ers o e"sure Au (orised Perso""el are a!aila-le a"d a6are of (eir res&o"si-ili ies+ A Sur!eilla"ce Officer Posi io" 'escri& io" s(ould -e de!elo&ed o &ro!ide =e. du ies a"d res&o"si-ili ies) %a"age%e" &ro ocols) e4 e" of au (ori . a"d selec io" cri eria+ To %ai" ai" 0A (our o&era io"s for Sur!eilla"ce Ce" res) &erso""el 6ill co"sis of (e follo6i"g &osi io"s, S(if Su&er!isor 5ull i%e O&era or#s$

T(e CITY NAME s(ould see= ou o (er CCTV O&era io"s for %a"age%e" a"d o&era io"al co%&ariso"s a"d for (e ide" ifica io" of lear"i"g o&&or u"i ies a"d -e"c(%ar=i"g of &rac ices a"d i"i ia i!es i" roduced+ A %a8ori . of local go!er"%e" CCTV i"s alla io"s are desig"ed o focus &ri%aril. o" cri%e &re!e" io" a"d co%%u"i . safe . co"sidera io"s+ T(ere is ra"ge of s.s e% a"d %o"i ori"g &ara%e ers) i"cludi"g (e use of C) 21 a"d 20 (our s(if s+ T(ere is co"sis e"c. i" a %i"i%u% of se!e" #G$ da. foo age re e" io" a 0F 5PS 6i ( u& o /2 da.s re e" io"+ S aff le!els 6ill !ar. -u a %i"i%u% of 6o o&era ors s(ould -e alloca ed for eac( s(if + O&era io" cos s de&e"d o" a "u%-er of fac ors) -u 0A (our %o"i ori"g is (e %os sig"ifica" e4&e"se+ T(e e4&e"se of e%&lo.i"g s aff o %o"i or (e s.s e% ge"erall. accou" s for as %uc( as G1 &er ce" of o!erall o"goi"g cos s+

G+22+
G+22+2+

SURVEI66ANCE DUTIES AND TAS:IN8

OVERVIE* O5 OPERATOR 5UNCTIONS

T(e ad!a" age of a %o"i ored s.s e% is (e a-ili . o co" i"uall. %o"i or a" area for a" e4 e"ded &eriod or easil. co"duc fre>ue" or o"goi"g searc(es) &re!e" i"g (e "eed o alloca e !alua-le &a rol i%e searc(i"g a" area 6(ere (e arge is de er%i"ed "o o -e+ CCTV O&era ors 6ill o-ser!e a 6ide ra"ge of i"cide" s of i" eres ) eac( da.+ A" i-social -e(a!iour #arres s) disorderl. co"duc ) dru"=e""ess) fig( s a"d s ree ;&ar= dri"=i"g$ %a. accou" for (e %a8ori . of o-ser!ed ac i!i .+ T(e CCTV O&era ors %a. -e used for as=s 6(ic( i"clude %o"i ori"g la"d use ac i!i .) loca io"s a"d i"di!iduals) usi"g (e CCTV ca%era "e 6or= o searc( for &erso"s of i" eres ) %issi"g &erso"s) sus&ec !e(icles a"d %o"i ori"g res&o"se ac i!i ies of &olice) a%-ula"ce) ra"gers a"d o (er ser!ices+ CCTV %a. -e used o %o"i or &eo&le lea!i"g lice"sed &re%ises) es&eciall. a closi"g i%e) o searc( for !e(icles a"d &eo&le i"!ol!ed i" i"cide" s a"d o %o"i or &eo&le &re!iousl. deal 6i ( -. &olice+ CCTV ac s as a L!ir ual -ac=u&M o &olice) (a!i"g (e CCTV O&era or %o"i or (e% i" &o e" iall. da"gerous si ua io"s+ T(e ele!a ed !ie6&oi" of (e ca%eras a"d (e 6ider !ie6i"g area allo6s (e O&era or o see ac i!i ies (a could "o -e see" -. &a rol officers a grou"d le!el+ *(ile i ca""o &ro!ide (e i%%edia e &(.sical assis a"ce) usi"g (e CCTV (is 6a. is a" i"!alua-le resource %a"age%e" ool+ A" i"cide" ca" -e !ie6ed a"d recorded of e" -efore a cri%i"al offe"ce (as occurred+ E!e" 6(e" (e i"cide" is "o i"i iall. o-ser!ed -. (e O&era or) (e i"cide" ca" -e !ie6ed a"d recorded 6(ils a e"di"g &olice are a&&roac(i"g+ T(is 6ill e"a-le officers o >uic=l. deal 6i ( (e i"cide" as (e &ri%ar. offe"ders ca" -e ide" ified a"d i"for%a io" o" (e e!e" s co"!e.ed -. radio or ele&(o"e+ T(e CCTV S.s e% %a. also -e u ilised o ga (er i"for%a io" duri"g &olice o&era io"s+ T(e CCTV O&era ors s(ould (a!e (e a-ili . o Koo% i" o" !e(icle regis ra io" &la es) ide" if.i"g %ar=s or sig"age o" !e(icles a"d %os i%&or a" l. faces for ide" ifica io"+ I is a recog"ised 6ea="ess of o&e" s ree CCTV "e 6or=s 6orld6ide (a i is e4 re%el. difficul o ide" if. &eo&le

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 32 of 55 fro% ca%era foo age+ T(is is due o (e loca io" of ca%eras #usuall. 6ell a-o!e face le!el$) resolu io" a"d e"!iro"%e" al fac ors+ E!e" (e -es foo age is o"l. useful if so%eo"e #usuall. a &olice officer$ ="o6s 6(o (e &erso" of i" eres is+ Mo"i ori"g does "o o!erco%e all of (e ec("ological issues -u does allo6 !ideo ca& ure a"d a %ore effec i!e res&o"se+ I is co"sidera-l. easier for &olice o ide" if. a !ideo i%age if (e. are also i" i a"d (a!e o- ai"ed (e &erso"s ide" ifica io"+

G+22+0+

RECOMMEN'E' SURVEILLANCE PROCE'URES

I" roduce Tas= Orie" a ed 'u ies o eac( O&era or &er s(if o co%&le e a"d re&or o" 6i ( i"cide" o-ser!a io"s) ge"eral "o a io"s a"d 6ee=l. re!ie6s+ A %a8ori . of (ese as=s 6ill -e co"duc ed rou i"el. -u 6i (ou desig"a ed res&o"si-ili . o i"di!idual o&era ors) (ere 6ill -e a lac= of accou" a-ili .+ Co%&ariso"s of resul s %a. -e used o assis i" re!ie6i"g o&era or &roduc i!i .) i" ellige"ce for &olice or %ai" e"a"ce re>uire%e" s) rai"i"g a"d de!elo&%e" ) a"d %o" (l. %a"age%e" re&or s+ Tas=s s(ould i"clude, Call a"d Alar% Res&o"se Lig( i"g C(ec=s a"d re&or i"g S.s e% a"d Ca%era C(ec=s a"d re&or i"g Graffi i 3o S&o Mo"i ori"g Ra"do% a"d Se>ue"ce Pa rols of 3o S&o s or Pedes ria" areas) Traders a"d o (ers as "o%i"a ed+

G+22+/+

LIVE SURVEILLANCE 'UTIES

T(e follo6i"g &rocedures are o -e ad(ered o -. %o"i or o&era ors ros ered for li!e sur!eilla"ce du ., a$ Mo"i or o&era ors %us ac 6i ( (e u %os &ro-i . a"d i" accorda"ce 6i ( (e Code of Co"duc + -$ T(e rac=i"g or Koo%i"g i" o" a". %e%-er of (e &u-lic s(all "o -e do"e i" a gra ui ous or u"reaso"a-le %a""er+ All o&era ors s(ould -e %ade a6are) as a %a er of course) (a (eir ca%era o&era io" %a. -e audi ed a"d (a (e. %a. -e called u&o" o sa isf. (eir i" eres i" a %e%-er of (e &u-lic+ Me%-ers of (e &u-lic goi"g a-ou (eir la6ful -usi"ess s(all "o -e (e su-8ec of u"due) u"e (ical or illegal sur!eilla"ce 6i ( due co"sidera io" o (e Priv$cy Act 5677 a"d Surveill$nce Devices Act 5667+ c$ 'uri"g ge"eral sur!eilla"ce) o&era ors s(all "o allo6 ca%eras o !ie6 i" o &ri!a e &re%ises+ Pri!a e &re%ises %a. co%e i" o !ie6 as &ar of a 6ide a"gle or lo"g s(o or as a ca%era is &a""i"g &as (e%+ d$ A" o&era or %a. allo6 a &ri!a e &re%ises o re%ai" i" !ie6 6(e" (ere are reaso"a-le grou"ds for so doi"g) (a is) for (e &ur&ose of ide" if.i"g i"di!iduals or ac io"s 6(e" (ere is a reaso"a-le cause i" res&o"se o a cri%i"al offe"ce or si ua io" of co"cer" o"l.+ Also co"sider see=i"g sig"ed co"se" fro% &ri!a e &re%ises o allo6 CCTV %o"i ori"g+ A (e co%%e"ce%e" of li!e sur!eilla"ce or a li!e sur!eilla"ce s(if ) %o"i or o&era or#s$ are o record (e follo6i"g de ail i" (e Surveill$nce Duties $nd #$s9ing :or9s1eet in t1e CC#4 M$n$gement Spre$ds1eet, a$ &erso"al de ails -$ da e; i%e of s(if c$ desig"a ed sur!eilla"ce as=s) i+e+ Ge"eral sur!eilla"ce) arge ed sur!eilla"ce) area fa%iliarisa io") si ua io"al sur!eilla"ce+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 33 of 55 d$ A (e co%&le io" of eac( li!e sur!eilla"ce &eriod or s(if ) (e off-goi"g o&era or is o record o co%&le io" da e; i%e a"d a su%%ar. of i"cide" s i" (e Surveill$nce Duties $nd #$s9ing :or9s1eet in t1e CC#4 M$n$gement Spre$ds1eet +

G+22+A+

'EALING *IT3 AN' RESPON'ING TO INCI'ENTS

T(e CCTV %o"i ori"g or co" rol roo% s(ould -e e>ui&&ed 6i ( sui a-le co%%u"ica io" facili ies o e"a-le (e o&era or o easil. co" ac (e rele!a" &erso""el+ Es i%a e a" acce& a-le res&o"se i%e for (e ac i!i ies -ei"g %o"i ored) a"d co"sider 6(e (er (e o&era or s(ould co" i"ue %o"i ori"g (e su-8ec or si ua io" u" il (e res&o"se arri!es a"d (as circu%s a"ces re ur" o "or%al+ A lis of S a=e(olders a"d Call Ou de ails 6ill -e co%&iled a"d %ai" ai"ed i" (e CCTV Ma"age%e" a"d O&era io" S&reads(ee + I" circu%s a"ces 6(ere a res&o"se o a" i"cide" or si ua io" is "ecessar.) co"sider 6(o decides 6(e" a res&o"se is "ecessar. a"d 6(a (a res&o"se s(ould -e+ 5or e4a%&le) i %ig( -e a&&ro&ria e o co" ac , a$ a guard o" &a rol -$ A si e or area %a"ager c$ (e &olice

d$ T(e fire -rigade e$ f$ (e a%-ula"ce or %edical assis a"ce U ili . e%erge"c. ser!ices

g$ "eig(-ouri"g cou"cil officers ($ ad8ace" CCTV o6"ers a"d o&era ors i$ Local -usi"ess or reside" ial &re%ises

I" so%e cases i %a. -e a&&ro&ria e o si%&l. "o e (e e!e" a"d a=e "o fur (er ac io"+ T(e le!el of Police res&o"se o i"cide" s occurri"g 6ill -e de er%i"ed -. (e *A Police a"d 6ill -e su-8ec o (e !arious &riori ies a (e i%e (e i"cide" is re&or ed+ T(e CITY NAME (as "o co" rol o!er (e &riori . alloca ed -. (e Police+ T(e CITY NAME CCTV o&era ors are au (orised o re&or rele!a" %a ers o (e Police a"d o (er e%erge"c. ser!ices) as a&&ro&ria e+ A 6ri e" record of a". re&or s 6ill -e %ade a (e i%e or as soo" as &rac ica-le follo6i"g (e i"cide" a"d 6ill i"clude de ails of (e i"cide" ) da e a"d i%e of (e re&or a"d de ails of (e &olice or o (er &u-lic or &ri!a e ser!ices+ *(ere a&&ro&ria e) (e 'u . Sur!eilla"ce Officer %a. elec o (a!e (e CITY NAME or Co" rac ed Mo-ile Securi . Pa rol a e"d (e i"cide" -efore %a=i"g a for%al re&or o (e &olice or e%erge"c. ser!ices+ All i"cide" s re>uiri"g a e"da"ce -. (e &olice or o (er e%erge"c. ser!ices 6ill -e re&or ed o (e 'u . Sur!eilla"ce Officer) as soo" as &rac ica-le+ *(e" a" o&era or ide" ifies a" offe"ce or si ua io" of co"cer" o 6(ic( a res&o"se is re>uired) (e o&era or %us co" ac ei (er (e &olice or CITY NAME officers #6(ic(e!er is a&&ro&ria e$) 6(ile e"suri"g (a (e i"cide" is -ei"g a&&ro&ria el. %o"i ored a"d recorded+ *(e" co" ac i"g (e &olice) e"sure (e re&or ed i"cide" is dis&la.ed o" (e &olice %o"i or #if a!aila-le$) a"d follo6 a". sugges ed &olice direc io"s regardi"g ca%era o&era io"+ T(e &olice 6ill assess (e re&or ed i"cide" a"d orga"ise (e res&o"se+ *(ere &ossi-le) (e i"cide" %us co" i"ue o -e %o"i ored a"d recorded u& o a"d i"cludi"g (e co%&le io" of (e res&o"se+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 34 of 55 *(e"e!er a res&o"se is dee%ed a&&ro&ria e o a" ide" ified i"cide" ) (e %o"i or o&era or %us record (e follo6i"g i" (e Surveill$nce Duties $nd #$s9ing :or9s1eet in t1e CC#4 M$n$gement Spre$ds1eet+, a$ .&e of i"cide" #accordi"g o defi"ed offe"ce ca egories$) i"cludi"g descri& io" #e+g+ "u%-er of &erso"s i"!ol!ed$

-$ da e a"d i%e of i"cide" c$ orga"isa io" %a=i"g res&o"se #i+e+ &olice or local cou"cil$+ T(e i"cide" re&or %us -e filled ou -. %o"i ori"g &erso""el a"d if &olice a e" io" is re>uired) a co&. &ro!ided o (e &olice+ T(e i"cide" re&or s(ould record i"for%a io" 6(ic( 6ill assis &olice i" (e recordi"g of (e i"cide" + A" e4a%&le of a" i"cide" re&or is &ro!ided a Par 21 or refer o (e NS* Go!er"%e" Polic. S a e%e" a"d Guideli"es for (e Es a-lis(%e" a"d I%&le%e" a io" of CCTV i" Pu-lic Places #Li"= (ere$ T(e 'u . Sur!eilla"ce Officer s(all sca" a"d %o"i or all ca%eras rou i"el. o" a dail. -asis o e"sure all ca%eras are o&era i"g correc l.+ I" &ar icular) c(ec=s are o -e %ade o e"sure (a , a$ o&era or ad8us a-le se i"gs ca" -e %ade a&&ro&ria el. a"d &redefi"ed fields of !ie6 are dis&la.edB -$ (e i%e a"d da e se i"gs are correc B I is esse" ial (a i%e a"d da e se i"gs are correc ) a". i"co"sis e"cies s(ould -e docu%e" ed a"d (e e>ui&%e" %o"i ored o e"sure (a fur (er drif of (ese se i"gs does "o occur+

c$ recordi"g e>ui&%e" is o&era i"g correc l. d$ e$ f$ (ere are ade>ua e su&&lies of recordi"g %edia) i"cludi"g s&ares i" case of %edia failureB (e %edia s(ould ei (er -e "e6) refor%a ed or erased i" a" a&&ro!ed %a""er i" accorda"ce 6i ( (e e>ui&%e" %a"ualB a". %edia &ro ec io" se i"gs 6ill "o &re!e" recordi"gs -ei"g %adeB

g$ if (e e>ui&%e" is -a er. o&era ed) (ere are sufficie" full. c(arged -a eries a!aila-le a"d UPS s.s e%s are o&era i"gB ($ a sc(e%e of c(ec=s is carried ou -efore de&lo.%e" &ar icularl. for e>ui&%e" (a is used less fre>ue" l.+ T(is lis is "o defi"i i!e a"d de ailed i"for%a io" s(ould -e o- ai"ed fro% (e e>ui&%e" %a"uals+

G+22+F+

*A POLICE CONTACTS & 9LUE IRIS REGISTER

5or (e da.- o-da. &ur&oses) (e CITY NAME:s co" ac officer 6i ( (e Police 6ill ei (er -e (e Officer i" C(arge of (e local &olice s a io" or (e Police call "u%-er 2/2 AAA+ As a&&ro&ria e) (e Officer i" C(arge or delega ed &olice officers 6ill liaise 6i ( (e CITY NAME 'u . Sur!eilla"ce Officer i" regard o &olice ac i!i . 6i ( sig"ifica"ce for (e o&era io" a"d %a"age%e" of (e CCTV S.s e%+ A&&ro!al for (e &olice use of (e CCTV s.s e% i" a". %a""er 6ill -e su-8ec agree%e" o co%&l. 6i ( a Me%ora"du% of U"ders a"di"g a"d Code of Co"duc + o (eir

T(e &rese"ce of a Police Officer i" 'esig"a ed Sur!eilla"ce Areas for a &re-&la""ed o&era io" or o"goi"g i"cide" is &er%i ed) su-8ec o au (oriKa io" -ei"g gi!e" -. (e 'u . Sur!eilla"ce Officer+ Police Officers %a. direc (e o&era io" of ca%eras+ T(e CITY NAME CCTV S.s e% 6ill -e regis ered 6i ( (e *A Police 9lue Iris &rogra%+ If soug( -. &olice a"d !ia-le) a re%o e co" rol facili . a (e Police O&era io"s Ce" re %a. -e

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 35 of 55 allo6ed+ T(e *A Police %us ad!ise (e CITY NAME 'u . Sur!eilla"ce Officer s(ould (e. 6is( o access (e CITY NAME CCTV S.s e% a"d %a. direc ca%eras duri"g a li!e i"cide" ) &ro!ided (e ac io"s re>ues ed co%&l. 6i ( (e CITY NAME CCTV Ma"age%e" a"d O&era io"s Ma"ual+ A 6ri e" record 6ill -e %ai" ai"ed of a". use of (e s.s e% a (e re>ues of (e Police+ T(is record 6ill i"clude de ails of (e Police Officer %a=i"g (e re>ues ) de ails of a" au (orisi"g officer) i%e a"d da e of (e re>ues a"d reaso"s for (e re>ues +

G+22+D+

POINT OPERATIONS *IT3 *A POLICE

T(e *A Police a"d (e CITY NAME (a!e e" ered i" o a Me%ora"du% of U"ders a"di"g for CCTV O&era io"sB T(e CITY NAME ac="o6ledges (e *A Police as a =e. s a=e(older i" CCTV O&era io"sB Me%-ers of (e *A Police %a. re>ues (e coo&era io" of (e CITY NAME CCTV O&era io"s for (e &ur&ose of sur!eilla"ce rela i"g o la6ful *A Police o&era io"s a"d i"!es iga io"sB Poi" o&era io" re>ues s s(all -e %ade -. (e *A Police officer res&o"si-le for coordi"a i"g (e o&era io" or i"!es iga io"B T(e re>ues s(all de ail (e i%es a"d ge"eral &ur&ose for 6(ic( sur!eilla"ce su&&or is re>ues edB T(e CITY NAME %a. decli"e o &ro!ide coo&era io" i" accorda"ce 6i ( (e Code of Co"duc a"d Code of Prac iceB T(e CITY NAME 'u . Sur!eilla"ce Officer %a. 6i (dra6 coo&era io" a a". i%e duri"g (e o&era io" i" accorda"ce 6i ( (e Code of Co"duc a"d Code of Prac ice

G+22+G+

TRANS5ERRING OPERATING CONTROL O5 CAMERAS TO POLICE

Mo"i or o&era ors %us o"l. ra"sfer co" rol of ca%eras o &olice &erso""el 6(e" so re>ues ed -. &olice for o&era io"al &ur&oses+ I" suc( cases) (e %o"i or o&era or %us record (e follo6i"g i" (e Surveill$nce Duties $nd #$s9ing :or9s1eet in t1e CC#4 M$n$gement Spre$ds1eet +" a$ -$ c$ (e "a%e of (e re>ues i"g &olice officer (e reaso" gi!e" for (e re>ues for ra"sfer of o&era i"g co" rol (e da e) i%e a"d le"g ( of ra"sfer co" rol+

G+20+
G+20+2+

CA-ERA OPERATION
CONTROL AN' OPERATION O5 T3E CAMERAS

Co" rol Roo% e>ui&%e" a"d (e re%o e co" rol of ca%eras 6ill o"l. -e o&era ed -. Au (orised Perso""el or &erso"s;s aff u"der rai"i"g+ All (ese &eo&le 6ill ac 6i ( (e u %os &ro-i .+ All use of ca%eras a"d recordi"g e>ui&%e" 6ill accord 6i ( (e &ur&oses a"d =e. o-8ec i!es of (e CCTV S.s e%) as de!elo&ed i" rai"i"g a"d s&ecific o&era io"al i"s ruc io"s) a"d s(all co%&l. 6i ( (e Code of Co"duc + Ca%eras 6ill "o -e used o loo= i" o &ri!a e &ro&er . 6i (ou cause+ O&era io"al &rocedures s(all -e ado& ed o e"sure res rai" s u&o" (e use of ca%eras i" co""ec io" 6i ( &ri!a e &re%ises+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 3! of 55 S.s e% O&era ors 6ill -e su-8ec as&ec of (e Code+ o su&er!isor. &rocedures o e"sure co%&lia"ce 6i ( (is

S.s e% O&era ors are a6are (a recordi"gs are su-8ec o rou i"e audi a"d (a (e. %a. -e re>uired o 8us if. (eir i" eres i" a %e%-er of (e &u-lic or &re%ises+ T(e 'u . Sur!eilla"ce Officer) i" co"sul a io" 6i ( Police) 6ill de er%i"e (e le!el of i"cide" s o -e re&or ed o (e Police+ I is recog"ised (a (e decisio" as o 6(a le!el of res&o"se is de&lo.ed is a %a er e" irel. for (e Police+ T(e CITY NAME 6ill liaise regularl. 6i ( (e Police o" (is su-8ec + T(e CCTV SYSTEMS O&era io" a"d Tec("ical Ma"uals 6ill &ro!ide guida"ce o" (e s&ecific %e (od of o&era io" of ca%eras) %o"i or arra"ge%e" a"d of %i"i%u% o&era or:s &erfor%a"ce le!els+ A record 6ill -e %ai" ai"ed as defi"ed -. (e 'u . Sur!eilla"ce Officer of all %o"i ored i"cide" s+ A lis is &ro!ided i" (e CCTV Ma"age%e" S&reads(ee a"d ca" -e ada& ed o sui (e CITY NAME:s CCTV O&era io"s+ I"cide" s 6ill -e recorded as &ar of (e %ea"s of es a-lis(i"g effec i!e e!alua io" a"d arge i"g of =e. o-8ec i!es+ I"cide" s s(ould -e re!ie6ed a"d co" ras ed o guide, Mo"i ori"g cri eria a"d sc(edules Ris= Assess%e" Targe offe"ce reduc io" o-8ec i!es

Ca%eras s(ould o"l. -e i"s alled i" areas 6(ic( (a!e also -ee" su-8ec o (e desig" of (e &u-lic s&ace) CPTE' Audi ) Lig( i"g Audi a"d a Cri%e Ris= Assess%e" + Ca%era &osi io"i"g s(ould -e desig"ed o &ro!ide sufficie" fields of !ie6 of (e &u-lic s&ace a"d ca&a-ili ies o &ro!ide ide" ifica io") recog"i io" or de ec io" foo age+ Ne6 or &ro&osed ca%era loca io"s s(ould -e de er%i"ed o" (e -asis of cri%e s a is ics &ro!ided -. (e *A Police a"d o (er co"sidera io"s suc( as i"&u fro% CCTV o&era ors) Ci . s a=e(olders) co%%u"i . grou&s a"d i""o!a i!e cri%e &re!e" io" i"i ia i!es carried ou -. (e CITY NAME+ T(e Lis of Ca%eras a"d Loca io"s is S&reads(ee + o -e %ai" ai"ed i" (e CCTV Ma"age%e"

G+2/+
G+2/+2+

CCTV SYSTE- EBPANSION AND UP8RADES

EQTENSION O5 T3E SYSTEM

*(ere a" agree%e" is reac(ed o e4 e"d (e CCTV S.s e% or co!erage) (e CITY NAME agrees o a=e (e follo6i"g ac io"s, 2+ A (e ou se ) (e COMMITTEE NAME 6ill ide" if. a"d agree o" &ri%ar. ai%s a"d associa ed issues (a %us -e addressed o ac(ie!e (ose ai%s+ 0+ T(e. 6ill ide" if. a"d &la" for resource i%&lica io"s) i"cludi"g decidi"g (e co%%i %e" le!els of resourci"g (a 6ill -e &ro!ided -. eac( s a=e(older+ /+ T(e. 6ill agree o (e e4 e" of i"!ol!e%e" a"d res&ec i!e res&o"si-ili ies of eac( s a=e(older+ A+ T(e. 6ill es a-lis( &ro ocols o go!er" (e &rocess for decisio" %a=i"g -o ( i" es a-lis(i"g (e s.s e% 6i (i" (e area a"d for (e o"goi"g %a"age%e" of (e s.s e%+ F+ T(e. 6ill es a-lis( o&era io"al &rocedures for (e %a"age%e" of (e s.s e% a"d) as a&&ro&ria e) i%&le%e" &ro ocols for %o"i ori"g a"d audi i"g of (e S.s e%) as i affec s (ose areas+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 33 of 55 D+ T(e. 6ill draf a"d sig" a" agree%e" ou li"i"g (e res&o"si-ili ies of (e s a=e(olders) a"d i" &ar icular) ac="o6ledgi"g (e re>uire%e" for all &ar ies o co%&l. 6i ( (e &ro!isio"s of (e Code of Co"duc ) i"cludi"g (e e"force%e" of sa"c io"s de ailed 6i (i" (e Code+ Prior o a". e4 e"sio" of (e S.s e% -ei"g a&&ro!ed (e follo6i"g ac io"s 6ill -e co%&le ed, 2+ T(e COMMITTEE NAME 6ill co"duc a "eeds assess%e" a"d &riori isa io" of ris= %a"age%e" o-8ec i!es+ 0+ Co"sul a io" s(all -e u"der a=e" a%o"gs s a=e(olders+ /+ *(ere ca%eras are o -e i"s alled) (e CITY NAME 6ill co"sul 6i ( la"d users+

G+2A+ CA-ERA PRESETTIN8 FOR PTC DIRECTION AND FIE6DS OF VIE4

All ca%eras 6ill (a!e desig"a ed &rese fields of !ie6 for differe" i%es of (e da. a"d 6ee=+ Eac( PTJ ca%era 6ill sca" (e &u-lic s&ace o a defi"ed sc(edule a"d 6(ere s.s e% &rogra%%i"g allo6s+ Refer o (e CCTV S.s e%:s O&era io" a"d Tec("ical Ma"ual for ca%era se u& a"d sc(eduli"g+

G+2F+

TROUB6ES5OOTIN8@ FAU6TS AND -AINTENANCEE

All faul s a"d %ai" e"a"ce ac i!i . is o -e recorded i" (e CCTV Ma"age%e" S&reads(ee + 5aul s a"d Mai" e"a"ce ac i!i . is o re&or ed %o" (l. a"d i"cluded as a Ie. Perfor%a"ce I"dica or+ Refer o (e CCTV S.s e%:s O&era io" a"d Tec("ical Ma"ual for rou-les(oo i"g a"d co%%o" &ro-le%s+

G+2D+

DATA STORA8E

Refer o (e CCTV S.s e%:s O&era io" a"d Tec("ical Ma"ual for s orage co"figura io" a"d co%%issio"i"g+ I%ages o" reusa-le %edia s(ould -e co&ied fro% (e origi"al s orage %ediu% i" (e origi"al file for%a o" o a secure %edia+ T(is secure %edia could -e *ri e O"l. Read Ma". #*ORM$ or secure "e 6or= s orage+ T(e er% :secure ser!er: s(ould -e a=e" o %ea" a" e"!iro"%e" ) i"cludi"g a securi . %a"age%e" s.s e%) 6(ic( is accredi ed o a le!el of a leas :RESTRICTE':) as a&&ro!ed -. 'u . Sur!eilla"ce Officer+ O"ce (e i%ages a"d associa ed da a (a!e -ee" co&ied o" o (e secure %edia) i s(ould "o -e &ossi-le o (a!e (e da a o!er6ri e" or al ered+ T(e ge"era io" of (e secure co&. s(ould -e carried ou as soo" as &ossi-le af er (e ca& ure o reduce (e i%e a"d o&&or u"i . for (e accide" al or %alicious al era io" o i%ages+ All i%ager. Mas er or *or=i"g Co&ies s(ould -e a&&ro&ria el. ide" ified i" order o facili a e (e s orage) re rie!al a"d e!e" ual dis&osal of case %a erial+ I" er%s of e!ide" ial !alue (ere is "o differe"ce -e 6ee" -i -for--i co&ies of (e da a o" (e Mas er) *or=i"g Co&ies a"d (e i%ages o" (e s orage %ediu%+ T(is does "o re%o!e (e "ecessi . o &ro ec (e Mas er as a" e4(i-i i" case of c(alle"ges o e!ide"ce (a"dli"g &rocedures or i%age %a"i&ula io"+ T(e sof 6are re>uired for !ie6i"g &ro&rie ar. for%a s %us -e a!aila-le o (er6ise (e i%ages 6ill -e i"accessi-le+ I is ad!isa-le o s ore a". re&la. sof 6are 6i ( eac( recordi"g o assis 6i ( (e correc !ie6i"g of (e files+ T(e c(oice of usi"g "e 6or= s orage or *ORM s(ould -e guided -. fac ors suc( as !olu%e of da a) &redic ed s orage i%e a"d lo"ge!i . of *ORM %edia+ Mas er e!ide"ce "o s ored o" *ORM re>uires e>ui!ale" le!els of &ro ec io" suc( as access co" rol a"d a%&er-&roof usage logs+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 37 of 55

G+2G+
G+2C+ AREAS

DATA ACCESS
ACCESS TO 'ESIGNATE' SURVEILLANCE OPERATIONS

O"l. Au (orised Perso""el are &er%i ed e" r. o 'esig"a ed Sur!eilla"ce O&era io"s AreasB O (er !isi ors o Sur!eilla"ce O&era io"s %us -e au (orised -. (e CITY NAME du . officer a"d a record %ade of (e &ur&ose of (e !isi B Au (orised Perso""el a"d !isi ors %us 6ear a" a&&ro!ed ide" ifica io" card a all i%es 6(ils i" 'esig"a ed Sur!eilla"ce O&era io"s AreasB E" r. o 'esig"a ed Sur!eilla"ce O&era io"s Areas is o -e secured a all i%es 6i ( &(.sical a"d elec ro"ic access co" rol &ro ocolsB a"d Au (orised ide" ifica io" %us -e &roduced i" order o gai" e" r. o 'esig"a ed Sur!eilla"ce O&era io"s Areas+ G+2H+ ROOM ACCESS TO AN' SECURITY O5 T3E MONITORS;CONTROL

Access o !ie6 %o"i ors) 6(e (er o o&era e (e e>ui&%e" or !ie6 (e i%ages is s ric l. li%i ed o s aff 6i ( (a res&o"si-ili .+ A Co" rol Roo% Mai" Log 6ill co" ai" de ails of all recordi"gs %ade i" rela io" o 2D+C a-o!e+ 'e ails of a". !isi ors au (orised -. (is Code) i"cludi"g i%es of arri!al a"d de&ar ure a"d de ails of a". ele&(o"e calls) 6ill -e recorded se&ara el.+ T(e Co" rol Roo% 6ill re%ai" loc=ed a all i%es+ A coded door loc=) or si%ilar s(ould s ric l. co" rol access 6i ( a =e. o!erride+ Rou i"e access 6ill o"l. -e gra" ed o Au (orised Perso""el a"d (ose u"der rai"i"g) as a&&ro!ed -. (e 'u . Sur!eilla"ce Officer+ I is i%&or a" (a !isi s do "o i" erru& (e efficie"c. of (e s.s e%+ Casual or i"for%al !isi s 6ill "o -e &er%i ed+ Orga"ised &ar ies s(all -e allo6ed for la6ful a"d &ro&er reaso"s o !isi a"d (e 'u . Sur!eilla"ce Officer s(ould -e &rese" duri"g all orga"ised !isi s+ Pu-lic access o or (e de%o"s ra io" of %o"i ors 6ill "o -e &er%i ed e4ce& for la6ful a"d &ro&er reaso"s+ Visi s -. "o %ore (a" 6o Police Officers a a". o"e i%e 6ill -e &er%i ed &ro!ided (a (e. are o" du . a"d (e !isi is i" co""ec io" 6i ( liaiso") rai"i"g or &ur&oses of (e s.s e%+ Visi &ro ocols s(ould -e i" accorda"ce 6i ( (e MOU+ Securi . &rocedures 6ill -e (e su-8ec of i"de&e"de" audi s+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 39 of 55

G+01+

CONTINUITY OF EVIDENCE

E!ide"ce) i" er%s of a s ill i%age or !ideo foo age) is (e &rese" a io" of !isual fac s a-ou a cri%e or a" i"di!idual (a (e &rosecu io" &rese" s o (e cour i" su&&or of (eir case+ T(e i%age 6ill -e &rese" ed ei (er as (ard co&. or o" a scree"+ i is &ossi-le o %a=e a -i -for--i ide" ical co&. of a digi al i%age file+ I" e!ide" ial er%s (ere is "o dis i"c io" -e 6ee" (e co&. a"d (e &ri%ar. or origi"al file -ecause (e files are (e sa%e a"d (a!e (e sa%e e!ide" ial 6eig( + I is "o i%&or a" 6(e (er (e file is o" a s a"d-alo"e or "e 6or=ed co%&u er) a ser!er) or o" a". .&e of s orage %ediu%+ T(is assu%es (e o&era io" of ade>ua e securi . agai"s u"au (orised a"d u"recorded access+ If "o disci&li"e is a&&lied (ere ca" -e a". "u%-er of ide" ical files+ 5or e!ide" ial &ur&oses i is esse" ial o -e a-le o de%o"s ra e (a (e i%ages are au (e" ic a"d (a!e origi"a ed fro% (e files ca& ured i" (e ca%era a"d recorded o (e firs %ediu%+ Int .$%t( ) $%+%*at%on is (e &rocess of co"fir%i"g (a (e da a #i%age) CCTV cli&) e c$ &rese" ed is co%&le e a"d u"al ered si"ce i%e of ac>uisi io"+ Rele!a" >ues io"s co"cer"i"g i" egri . %ig( i"clude, L3as da a -ee" added o) or re%o!ed fro% (e fileRMB L3as (e da a 6i (i" (e file -ee" c(a"gedRM Aut# nt%*at%on is (e &rocess of su-s a" ia i"g (a (e da a is a" accura e re&rese" a io" of 6(a i &ur&or s o -e+ Rele!a" >ues io"s co"cer"i"g au (e" ica io" 6ould deal 6i ( issues suc( as, L*as (e i%age a=e" a (e i%e s a edRMB L*as (e i%age a=e" a (e &lace s a edRM I s(ould -e "o ed (a s a"dard i%age &rocessi"g ec("i>ues suc( as lig( "ess or co" ras c(a"ges 6ould affec (e i%age i" egri . -u "o (e i%age au (e" ici .B (o6e!er) a c(a"ge o (e cloc= o" a CCTV s.s e% could affec (e i%age au (e" ici . -u "o affec (e i%age i" egri .+ Ro-us audi rails are re>uired i" order o %ai" ai" i%age au (e" ici .+ T(e audi rail s(ould i"clude (e follo6i"g i"for%a io" #6i ( da e a"d i%e of ac io"$ 6(e" a!aila-le a"d if a&&ro&ria e, a$ 'e ails of (e case+ -$ Classifica io" of (e i%age #a"d a". s&ecial (a"dli"g i"s ruc io"s) if rele!a" $ a"d (e "a%e of (e &erso" 6(o classified (e i%age+ c$ If (e i%age is (ird-&ar . ge"era ed) i"for%a io" a-ou &oi" of ra"sfer i"cludi"g 6(e (er (e i%age is (e Mas er co&.) a *or=i"g Co&. or a" e4(i-i deri!ed fro% a *or=i"g Co&.+ d$ I"for%a io" a-ou ca& ure e>ui&%e" a"d;or (ard6are a"d sof 6are used) i"cludi"g de ails of (e %ai" e"a"ce log rela i"g o ca& ure e>ui&%e" a"d cali-ra io" of (ard6are a"d sof 6are+ e$ Ide" i . of (e ca& ure o&era i!e i"cludi"g (ird &ar ies a"d i%age re rie!al officers) 6(ere a&&lica-le+ f$ 'e ails of e4(i-i s a"d disclosure officer#s$+

g$ 'escri& io" of (e i%ages ca& ured) i"cludi"g se>ue"ci"g+ ($ 'e ails of re rie!al or seiKure &rocess a"d &oi" of ra"sfer) if a&&lica-le+ i$ 8$ Crea io" a"d defi"i io" of (e Mas er co&. a"d associa ed %e ada a+ S orage of (e Mas er co&.+

=$ A". access o (e Mas er co&.+ l$ Vie6i"g of (e Mas er a"d *or=i"g Co&ies) i"cludi"g a record of a". associa ed !ie6i"g logs+

%$ 'e ails a"d reaso"s for a". selec i!e ca& ure+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 4; of 55 "$ A". edi i"g a&&lica io"s 6(ic( %a. al er (e i%age+ o$ A". de ails of &rocessi"g a&&lica io"s allo6i"g re&lica io" -. a co%&ara i!el. rai"ed i"di!idual+ &$ Elec ro"ic (is or. log of &rocessi"g a&&lica io"s+ >$ A". co&.i"g re>uired o e"sure lo"ge!i . of (e da a+ r$ Cross Refere"ces o" (e Mas er a"d *or=i"g Co&iesB

s$ A". co&.i"g carried ou as &ar of a %igra io" s ra eg. o e"sure (e re&la. lo"ge!i . of (e i%ageB $ 'is&osal de ails a"d re e" io" i%e &eriods+

G+01+2+

VIE*ING O5 RECOR'E' MATERIAL

*A Police officers) legal re&rese" a i!es ac i"g o" -e(alf of i"di!iduals e"gaged i" legal &roceedi"gs rela ed o a recorded i"cide" or i"di!iduals ac i"g as (eir o6" legal cou"sel i" rela io" o a recorded i"cide" %a. re>ues o !ie6 recorded %a erial rela i"g o a" i"cide" or i"!es iga io"+ Suc( a re>ues %us s&ecif. (e da e) i%e a"d loca io" of (e i"cide" 6(ic( (e &erso" 6is(es o !ie6+ Re>ues s -. &olice) legal re&rese" a i!es a"d i"di!iduals s(all -e %ade i" 6ri i"g a"d lodged 6i ( (e 'u . Sur!eilla"ce Officer+ Re>ues s o !ie6 recorded %a erial s(all -e res&o"ded o as soo" as reaso"a-l. &rac ica-le a"d o (er6ise 6i (i" fi!e #F$ 6or=i"g da.s+ Police re>ues s are o -e deal 6i ( as a &riori . a"d res&o"se i%es "o ed as a =e. &erfor%a"ce i"dica or+

G+01+0+

COPYING O5 RECOR'E' MATERIAL

I" %os cases a C' or 'V' 6ri er 6ill suffice for e4&or i"g s%n.l %/a. s a"d s#o$t )%& o *l%0s u"der a-ou e" %i"u es i" le"g (+ 5or e4&or i"g lon. $ )%& o *l%0s a"d for large scale a$*#%)%n.) (e s.s e% s(ould &ro!ide o"e of (e follo6i"g, (e a-ili . o e4&or !ideo o a" e4 er"al @&lug a"d &la.7 (ard dri!e !ia a US9 or 5ire6ire co""ec io" Ne 6or= &or Re%o!a-le (ard dri!e

T(e 'u . Sur!eilla"ce Officer %a. au (orise (e co&. of origi"al %a erial 6(ere a recorded i"cide" is (e su-8ec of &olice i"!es iga io") &rosecu io" or legal &roceedi"gsB Co&.i"g of origi"al recorded %a erial is o -e %ade o"l. -. CITY NAME 'u . Sur!eilla"ce Officers or a" au (orised CITY NAME Officer+ #LIST IN CCTV Ma"age%e" S&reads(ee $B Recordi"g Mediu%s are o -e %ar=ed <origi"al< #o"e o"l.$ a"d Lco&.M a"d cer ified as suc( -. (e 'u . Sur!eilla"ce Officer+ Cer ified co&ies of recorded %a erial %a. o"l. -e released o (e *A Police) legal re&rese" a i!es ac i"g o" -e(alf of i"di!iduals e"gaged i" legal &roceedi"gs rela ed o a recorded i"cide" ) or i"di!iduals ac i"g as (eir o6" legal cou"sel i" rela io" o a recorded i"cide"

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 41 of 55 Cer ified co&ies 6ill o"l. -e released o (e &ar ies "a%ed i" (e 6ri e" re>ues 6(e" &er%issio" o do so (as -ee" recei!ed fro% a" au (orised officer of (e CITY NAME a"d o" (e co%&le io" of (e a&&ro&ria e docu%e" a io"+ G+01+/+ RELEASE O5 ORIGINAL RECOR'E' MATERIAL

Origi"al recordi"gs a"d s ill &(o ogra&(s s(all "o -e released o a". &erso" or (ird &ar . u"less re>ues ed u"der a searc( 6arra" or -. cour su%%o"s or -. a recog"ised legal i"s ru%e" B a"d A "o i%e s(all origi"al or co&ied recordi"gs or s ill &(o ogra&(s -e released o a". %edia orga"isa io") 8our"alis or o (er i"di!idual or grou& 6i (ou (e a&&ro!al of (e C(ief E4ecu i!e Officer of (e CITY NAME+

G+01+A+

VI'EO IMAGES

To allo6 ease of curre" a"d fu ure use of (e recordi"gs for i"!es iga io"s a"d a&&eals) e c) (e C';'V' s(ould i"clude, a$ (e i%age se>ue"ce or se>ue"ces clearl. ide" ifiedB

-$ a" easil.-read e4 file s a i"g a". re>uire%e" s for s&ecial (ard6are or sof 6are for re&la.B c$ all associa ed %e ada a # i%e a"d da e s(ould -e -ou"d o (e rele!a" i%ages$B d$ lice"ce-free sof 6are e"a-li"g (e se>ue"ces o -e !ie6ed correc l.B O (er i e%s (a could -e i"cluded, a$ e4 da a a-ou (e origi"a i"g ca%era or s.s e%B

-$ audi railsB c$ au (e" ica io" or !erifica io" sof 6areB d$ s(or es se>ue"ce o co"fir% (a (e recorded i%age se>ue"ces are -ei"g re&la.ed correc l.+

G+01+F+

MASTER COPY SA5EGUAR'S

T(ere are !arious %edia o" 6(ic( i%ages ca" -e ca& ured) -o ( reusa-le a"d "o"-reusa-le+ Irres&ec i!e of (eir "a ure) earl. ra"si io" fro% @ca& ure7 o @defi"i"g (e Mas er7 &(ases is e4 re%el. i%&or a" + T(e i" egri . of i%ages "eeds o -e &ro ec ed a (e earlies s ages as (is reduces (e o&&or u"i ies for c(alle"ges a cour + Accide" al al era io" or erasure could -e de ec ed -. "o i"g i%age "u%-er se>ue"ces a"d &re!e" ed -., a$ desig"a i"g (e i%age file as read o"l.B -$ ac i!a i"g (e %ec(a"ical 6ri e &ro ec %ec(a"is%B c$ ra"sferri"g o *ORM #*ri e o"ce read %a".$ %edia

Pro ec io" ca" also -e ac(ie!ed -. co" rolli"g access o (e file or %edia -. elec ro"ic &ass6ord a"d;or co" rolli"g (e !ie6i"g of i%ages -. elec ro"ic e"cr.& io"+ T(e Procedure does "o rel. o" a". for% of @elec ro"ic7 &ro ec io" -u "ei (er does i &reclude i s use+ T(ere are se!eral %e (ods for @elec ro"icall.7 !erif.i"g (e i" egri . of a" i%age file+ O"ce a&&lied) a". c(a"ge o (e &i4el !alues 6ill -e de ec ed al (oug( (e "a ure a"d loca io" of (e c(a"ges %a. "o -e i"dica ed+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 42 of 55

; <= > 5

&ile integrity tec1ni?ues

If a @(as(7 fu"c io" is a&&lied o a" i%age) a u"i>ue "u%erical !alue is calcula ed for (e 6(ole i%age+ T(e "u%-er is e%-edded i" (e %e ada a of (e i%age file+ A c(a"ge i" &i4el !alue causes (e @(as(7 fu"c io" !alue o c(a"ge+ T(is is (e -asis for %os @au (e" ica io"7 sof 6are+ Ma"ufac urer s&ecific sof 6are for i%age i" egri . is -eco%i"g i"creasi"gl. &re!ale" ) as are "o"-des ruc i!e #i+e+ full. re!ersi-le$ edi i"g ec("i>ues+ ; <= > < 3$term$r9ing

*a er%ar=i"g descri-es !isi-l. i"sig"ifica" c(a"ges %ade o (e &i4el !alues o i"cor&ora e i"for%a io" 6(ic( c(a"ges if (e i%age file is al ered+ T(e 6a er%ar= %a. (e" -eco%e !isi-le o" (e &ic ure or e!e" %a=e i u"reada-le+ T(e &ri%ar. use for 6a er%ar=i"g is o &ro ec (e i" ellec ual &ro&er . rig( s of (e &(o ogra&(er or fil% %a=er+ I s use %a. lead o clai%s (a (e i%age is "o au (e" ic -ecause (e &i4els (a!e -ee" c(a"ged) (erefore (e use of 6a er%ar=i"g is "o reco%%e"ded for i%age i" egri .+ ; <= > @ )ncryption

T(e i%age file is e"cr.& ed so (a (e file ca""o -e o&e"ed e4ce& 6i ( (e correc decr.& io" =e.+ T(is (as &ar icular !alue if i%ages are o -e ra"s%i ed o or fro% re%o e si es+ Loss or corru& io" of ei (er (e =e. or (e da a %a. %a=e files u"reco!era-le+ ; <= > A H$ndling

I%ages s(ould also -e &ro ec ed fro% accide" al dele io" -. (e careful (a"dli"g of %edia+ Media s(ould -e s ored i" clea") dr. e"!iro"%e" s a"d =e& a6a. fro% s ro"g %ag"e ic fields) s ro"g lig( a"d c(e%ical co" a%i"a io"+ So%e %edia suc( as C's a"d S%ar Media 6ill -e da%aged if allo6ed o -eco%e dir . or scra c(ed+ T(e Mas er is defi"ed a"d 6ill -e docu%e" ed as suc(+ I 6ill (e" -e s ored securel. &e"di"g i s &roduc io" #if re>uired$ a cour as a" e4(i-i + O"l. i" (e e!e" of a". dou- -ei"g cas o" (e i" egri . of (e i%ages 6ill (e Mas er -e !ie6ed+ A *or=i"g Co&. is usuall. &roduced si%ul a"eousl.) or i%%edia el. af er (e Mas er is defi"ed+ T(e *or=i"g Co&.) as i s "a%e i%&lies) is (e !ersio" (a 6ill -e used for i"!es iga io" a"d o assis i" (e &re&ara io" of (e &rosecu io" file+ All use a"d %o!e%e" of (e Mas er 6ill -e logged i" (e audi rail+ Si%ilarl. a". sig"ifica" use) e"(a"ce%e" a"d dis ri-u io" of *or=i"g Co&ies s(ould -e logged+ T(e ai% is o su&&or (e &rese" a io" of e!ide"ce (roug( legal &roceedi"gs+ All audi rails s(ould -e dis&osed of 6(e" (e i%age files a"d a". a"alogue co&ies are dis&osed of+ ; <= > > De-ine M$ster $nd produce 3or9ing Copy

T(e core of (e Procedure is (e &roduc io") defi"i io" a"d s orage of a Mas er 6(ic( ca" -e e4a%i"ed if re>uired -. (e cour o co"fir% (e i" egri . of (e i%ages+ T(e Mas er s(ould -e, a$ la-elled or "a%ed #6i ( due care o (e lo"ge!i . of la-el a"d reada-ili . of %ediu%$B -$ s ored i" a for% a"d %a""er) 6i ( sof 6are if re>uired) so (a !ie6ed i" (e fu ureB c$ =e& i" accorda"ce 6i ( e4(i-i &ro ocolB d$ "e!er used) e4ce& o %a=e fur (er co&ies oge (er 6i ( a&&ro&ria e audi rail) or -. order of (e cour o !erif. i" egri .+ Police &olicies s(ould -e de!elo&ed o ca er for (ese re>uire%e" s+ I%age files s(ould -e i" (e sa%e for%a as, (e i%ages %a. -e

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 43 of 55 a$ recei!ed -. (e &olice i" (e case of (ird &ar . i%ages -$ firs ca& ured o" %ediu% i";or a ac(ed o ca%eraB c$ as recorded af er ra"s%issio" fro% ca%era+ ; <= > 8 Produce 3or9ing Copies

*or=i"g Co&ies ca" -e i" %a". for%s+ T(e files ca" -e co&ied o" o a". sui a-le %ediu% or dis ri-u ed elec ro"icall. #if a secure s.s e% is i" &lace$ for circula io" o (e i"!es iga i"g officers a"d CITY NAME+ Issues of >uali . co" rol) securi . a"d resource %a"age%e" "eed o -e co"sidered+

G+02+ NET4OR: TRANS-ISSION

CONFI8URATION

AND

DATA

Refer o (e CCTV S.s e%:s O&era io" a"d Tec("ical Ma"ual for de ailed Ne 6or= Co"figura io" Re>uire%e" s a"d 'a a Tra"s%issio" re>uire%e" s 6i ( refere"ce o (e *A CCTV Guideli"es a"d Tec("ical Ad!ice for a&&ro&ria e se u& a"d co%%issio"i"g+ E" er Tec("ical 'esig" i"for%a io" i" (e CCTV Ma"age%e" S&reads(ee - S.s e% O!er!ie6+

G+00+

-ONITORS AND CONTRO6S

Refer o (e CCTV S.s e%:s O&era io" a"d Tec("ical Ma"ual for de ailed Ne 6or= Co"figura io" Re>uire%e" s a"d 'a a Tra"s%issio" re>uire%e" s 6i ( refere"ce o (e *A CCTV Guideli"es a"d Tec("ical Ad!ice for a&&ro&ria e se u& a"d co%%issio"i"g+ E" er Tec("ical 'esig" i"for%a io" i" (e CCTV Ma"age%e" S&reads(ee - S.s e% O!er!ie6+

G+0/+

RECORDIN8 AND STORA8E

Refer o (e CCTV S.s e%:s O&era io" a"d Tec("ical Ma"ual for de ailed Ne 6or= Co"figura io" Re>uire%e" s a"d 'a a Tra"s%issio" re>uire%e" s 6i ( refere"ce o (e *A CCTV Guideli"es a"d Tec("ical Ad!ice for a&&ro&ria e se u& a"d co%%issio"i"g+ E" er Tec("ical 'esig" i"for%a io" i" (e CCTV Ma"age%e" S&reads(ee - S.s e% O!er!ie6+

G+0/+2+

RECOR'ING O5 IMAGES

CCTV i%ages %a. o"l. -e recorded -. (e CITY NAME All i"for%a io" recorded) collec ed a"d colla ed -. %ea"s of CCTV O&era io"s s(all re%ai" (e sole &ro&er . of (e CITY NAME A". i"cide" recorded a"d selec ed for re!ie6 s(all -e "o ed i" (e dail. regis er i"cludi"g da e) i%e a"d ca egor. of i"cide" + T(e da e) i%e a"d ca egor. of i"cide" s(all -e "o ed o" (e recorded %ediu% #C' Ro%) 'V') US9) 3''$ a"d elec ro"ic file "a%e+ All recorded %a erial s(all -e =e& i" secured s orage) i"cludi"g elec ro"icall.) u"der (e co" rol of (e CITY NAME All origi"al residual recordi"gs s(all -e erased af er 31 da.s af er (e da e of (e recordi"g u"less (e foo age (as -ee" re!ie6ed or a re>ues is %ade i" 6ri i"g for i o -e (eld+ All 6ri e" re>ues s for access o origi"al !ideo recordi"gs s(all -e filed 6i ( (e CCTV Ma"age%e" a"d O&era io"s Ma"ual+ Au (orised Perso""el %a. !ie6 a". foo age o" a ra"do% -asis i" accorda"ce 6i ( (e Code of Co"duc a"d Code of Prac ice+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 44 of 55 T(e 'u . Sur!eilla"ce Officer s(all !ie6 (e dail. regis er a"d re&or s 6ill -e su-%i ed o" a %o" (l. -asis) or as o (er6ise direc ed+

G+0A+

SOFT4ARE SYSTE- OVERVIE4 AND -ANUA6S

All CCTV S.s e%:s O&era io" a"d Tec("ical Ma"uals 6ill for% &ar of (e CCTV Ma"age%e" a"d O&era io"s Ma"ual+ Elec ro"ic Co&ies 6ill -e &ro!ided a"d s ored for ease of access+

G+0F+

SYSTE- 4ARRANTIES AND -AINTENANCE

A record of s.s e% 6arra" ies a"d %ai" e"a"ce re>uire%e" s 6ill -e for%ula ed a"d i" egra ed 6i ( %ai" e"a"ce a"d clea"i"g sc(edules+

G+0D+

4OR:STATION DESI8N AND CAPACITY

T(e desig" a"d ca&aci . of %o"i ori"g 6or=s a io"s 6ill -e %o"i ored for efficac. a"d co%&ariso" o al er"a i!e desig"s 6ill -e %ade o o (er CCTV O&era io"s of a si%ilar siKe+

G+0G+

8APS ANA6YSIS AND ERROR REPORTIN8

CCTV O&era io"al ga&s a"d errors %us -e ac="o6ledged a"d rea ed 6(ere!er &ossi-le+ Co"sidera io" o (e -usi"ess case of rec if.i"g ide" ified ga&s a"d error re&or i"g is (e res&o"si-ili . of (e COMMITTEE NAME+

G+0C+
RECOVERY

OPERATION

REDUNDANCY

AND

DISASTER

Refer o (e CCTV S.s e%:s O&era io" a"d Tec("ical Ma"ual for de ailed Redu"da"c. Co"figura io" Re>uire%e" s a"d reco!er. of da a follo6i"g &o6er ou ages) s.s e% faul s a"d o (er i%&edi%e" s o o&era io"s+ CCTV O&era io"s s(ould -e i" egra ed i" o (e CITY NAME:s 9usi"ess Co" i"ui . Pla""i"g a"d Local Area E%erge"c. Ma"age%e" Pla"s+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 45 of 55

7. -E-ORANDU- OF UNDERSTANDIN8 FSA-P6EG

T(is MEMORAN'UM O5 UN'ERSTAN'ING is %ade o" 'ATE 9ET*EEN,

CITY NAME, CEO A"d *ESTERN AUSTRALIA POLICE, Regio"al I"s&ec or

PURPOSE T(e CCTV O&era io" 6as es a-lis(ed -. (e CITY NAME o co" ri-u e o (e safe . a"d securi . of &erso"s a"d &ro&er . 6i (i" (e co"fi"es of (e CITY NAME+ *es Aus ralia Police are co"cer"ed 6i ( e"(a"ci"g (e >uali . of life a"d 6ell--ei"g of (e co%%u"i . -. co" ri-u i"g safe . a"d securi .+ T(e &ur&ose of (is agree%e" is o facili a e a colla-ora i!e coo&era i!e a&&roac( o e"(a"ci"g (e safe . a"d securi . of &erso"s a"d &ro&er . 6i (i" (e CITY NAME+ CITY NA-E CONTRIBUTION T(e CITY NAME is res&o"si-le for (e o&era io" of (e Ci . *a c( CCTV S.s e% o" a G da.) 0A (our -asis+ T(e CCTV O&era io" 6ill -e o&era ed i" accorda"ce 6i ( (e CITY NAME &olicies a"d &rocedures de!elo&ed i" co"8u"c io" 6i ( Mi"is r. of Pus ice guideli"es+ T(e CITY NAME 6ill %ai" ai" a" effec i!e record of dail. occurre"ces) i"cide" s a"d !isi ors o (e CCTV O&era io"s Roo%+ T(e CITY NAME 6ill %ai" ai" a&&ro&ria e s.s e%s a"d &rocesses o e"sure (e secure re e" io" a"d dis&osal of recorded %a erial+ T(e CITY NAME 6ill &ro!ide o&era io"al a"d e!ide" iar. assis a"ce o *es er" Aus ralia Police o facili a e &olici"g o&era io"s a"d (e successful i"!es iga io" a"d &rosecu io" of offe"ces+

4ESTERN AUSTRA6IA PO6ICE CONTRIBUTION Su-8ec o o&era io"al re>uire%e" s) *es er" Aus ralia Police is res&o"si-le for &ro!idi"g,

*es er" Aus ralia Police 6ill &ro!ide a&&ro&ria e su&&or a"d res&o"se o ide" ified i"cide" s a"d issues+ *es er" Aus ralia Police 6ill %ai" ai" a" effec i!e record of dail. occurre"ces) i"cide" s a"d ac i!i ies for (e CCTV O&era io"s arge areas+ *es er" Aus ralia &olice 6ill see= a&&ro!al fro% (e CITY NAME &rior o co"duc i"g o&era io"s 6(ic( u ilise CCTV O&era io"s+

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 4! of 55 CONF6ICT RESO6UTION Co"flic s 6(ic( ca""o -e resol!ed -. o&era io"s &erso""el 6ill -e direc ed o (e 'u . Sur!eilla"ce Officer) CITY NAME a"d (e Officer i" C(arge) NAME Police S a io" for resolu io"+ If u"a-le o -e resol!ed a (a le!el) issues 6ill -e referred o (e COMMITTEE NAME) CITY NAME a"d (e LOCAL 'ISTRICT O55ICER+

TERT(e er% of (is %e%ora"du% of u"ders a"di"g is 0 .ears #or as o (er6ise agreed$ fro% (e da e (is u"der a=i"g is sig"ed+

REVIE4 AND TER-INATION 'uri"g (e er% a"d &rior o eac( a""i!ersar. of (e co%%e"ce%e" of (is agree%e" ) (e &ar ies agree (a (e Me%ora"du% of U"ders a"di"g 6ill -e re!ie6ed i" order o de er%i"e 6(e (er -o ( (e CITY NAME a"d *es er" Aus ralia Police agree o co" i"ue+ 5ollo6i"g suc( a re!ie6) ei (er &ar . %a. er%i"a e i s o-liga io"s u"der (is Me%ora"du% of U"ders a"di"g -. se"di"g "o ice of suc( er%i"a io" o (e o (er &ar . i" 6ri i"g+ A8REE-ENT T(e &ar ies u"ders a"d a"d agree (a (is Me%ora"du% of U"ders a"di"g is a clear s a e%e" of (eir i" e" io"s as o (e %a ers s a ed a"d (a (e agree%e" 6ill "o -e legall. -i"di"g+

SI8NED for a"d -e(alf of (e CITY NA-E 1(, NAME TITLE O55ICE Sig"a ure

SI8NED for a"d -e(alf of 4ESTERN AUSTRA6IA PO6ICE 1(= NAME RANI STATION Sig"a ure

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 43 of 55

9. RE6EASE FOR- FOR RECORDED -ATERIA6

REOUEST 5OR RECOR'E' IMAGES 5ROM CCTV SURVEILLANCE RECOR'S

To,

C(ief E4ecu i!e Officer) CITY NAME

I is re>ues ed (a Co&. Mar=ed SSSSSSSSSSSSSSSSSSS or P(o ogra&( s(o6i"g a" I"cide" o" #da e;s$ SSSSSSSSSSSSSSSSS -e 6ee" i%e#s$ SSSSSSSSSSSSSSSSS a"d SSSSSSSSSSSSSSSSSSS -e released o %e for (e &ur&ose of E!ide"ce ; I"!es iga io"s 6(ic( are su-8ec o Police ; Ra"ger ; Securi .; Ci!il Li iga io" i">uires or &roceedi"gs+ *e ; I acce& full res&o"si-ili . for (is Co&. ; P(o ogra&( 6(ils i is i" our;%. &ossessio" a"d u"ders a"d (a *e ; I a% NOT a li-er . o %a=e or release co&ies of (e foo age or &er%i o (er &erso"s o %a=e co&ies or le"d i o &erso"s o (er (a" for (e &ur&ose for 6(ic( (e co&. 6as %ade+ T(e Co&.;P(o ogra&( 6ill NOT -e released o (e Media u"der a". circu%s a"ces u"less au (orised -. (e C(ief E4ecu i!e Officer of (e CITY NAME+ *e ; I acce& res&o"si-ili . for ad!isi"g (e CITY NAME as o (e es i%a ed da e of re ur" or des ruc io" of (is &ro&er . a"d (a i -e re ur"ed i" (e sa%e ser!icea-le co"di io" as o- ai"ed+ INCIDENT TYPE

Offe"ce agai"s (e Perso" Offe"ce agai"s Pro&er . Police O&era io" or I"!es iga io" Securi . or Ra"ger Ser!ices Ci!il Li iga io" or Su-&oe"a Ser!ed

#T.&e SSSSSSSSSSSSSSSSSSSSSS$ #T.&e SSSSSSSSSSSSSSSSSSSSSS$ #T.&e SSSSSSSSSSSSSSSSSSSSSS$ #T.&e SSSSSSSSSSSSSSSSSSSSSS$ #T.&e SSSSSSSSSSSSSSSSSSSSSS$

COPY 5ANDED TO

CITY NA-E

SIGNE',SSSSSSSSSSSSSSSSSS NAME,SSSSSSSSSSSSSSSSSSSS RANI & NO,SSSSSSSSSSSSSSSS 'ATE,SSSSSSSSSSSSSSSSSSSS STATION;SECTION,SSSSSSSSSSS 'ATE,SSSSSSSSSSSSSSSSSSSSSSS

SIGNE',SSSSSSSSSSSSSSSSS 'u . Sur!eilla"ce Officer

COPY;P3OTOGRAP3 RETURNE', 'a e,SSSSSSSSSSSSSSSSSSSig"edSSSSSSSSSSSSSSSSSS

COPY;P3OTOGRAP3 'ESTROYE', 'a e,SSSSSSSSSSSSSSSSSSig"edSSSSSSSSSSSSSSSSSS

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 47 of 55

10. CCTV Incident Report

(Note: This document is provided as an example only and Councils are encouraged to develop their own document)

Location:
Incident Assault minor Assault serious Malicious Damage Traffic Trespass Stealing Robber Into!icated "erson Information onl Securit Street offence ther... Community Cas* escort Demonstrations Special '(ents "arade Securit ther !mergency #ire $ater Medical "o%er

Report No:..................................
Local "uthority Repair&maintenance 'n(ironment Traffic $aste )ealt* +rdinance&breac* Safet ther ,ist...

CCT# $aintenance Cameras Recording e-uip. Monitoring e-uip. +ptic fibre )ouse .eeping

rganisations Responding N"RR"TI#!

#++TA1' TIM'2s3

"olice & #ire & Ambulance & CIT/ 0AM' Ref 0o. TIM' 0+TI#I'D TIM' R'S"+0D'D

+fficer 0ame Incident Recording %etails

%"T!

Camera 0o2s3 +t*er References

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
CITY NAME, CCTV CAMERA RISI ASSESSMENT

22+

CAMERA ; LOCATION RISI ANALYSIS - OUALITATIVE

AS;NJS A/D1,011A, Ris= Ma"age%e" descri-es (o6 (e o-8ec i!es of a"al.sis are o se&ara e acce& a-le ris=s fro% %a8or ris=s+ Ris= a"al.sis i"!ol!es (e co"sidera io" of (e sources of ris=) (eir co"se>ue"ces a"d (e li=eli(ood (a (ose co"se>ue"ces %a. occur+ Cons Iu n* AS;NJS /2111,011H Ris= Ma"age%e" descri-es (a i is i%&or a" o recog"ise (a (e co"se>ue"ces of a". &ar icular ris= e!e" %a. i%&ac i" differe" 6a.s a differe" le!els+ 5i"a"cial cos s) &erso"al (ar% #&(.sical a"d &s.c(ological$) legal co"se>ue"ces a"d da%age o re&u a io" %a. all resul fro% a si"gle i"cide" + Ta-le 2 s(o6s (e AS;NJS /2111,011H Ris= Ma"age%e" descri& ors for co"se>ue"ce, Ta-le 2, Ouali a i!e %easures of co"se>ue"ce or i%&ac

Le!el 2 0 /

'escri& or Mi"i%al Mi"or Modera e

'escri& io"
4 56000 24 5100037 Isolated brief co(erage8 single media outlet7 Sta.e*olders e!perience minimal disad(antage 2da s37 "rocess brea.do%n or inefficiencies t*at *a(e a limited impact on t*e ac*ie(ement of an ob9ecti(e7 Minor in9ur re-uiring first aid onl 568000 5:08000 24 510800037 Minor negati(e co(erage8 limited circulation for one da 7 Minorit of sta.e*olders e!perience disad(antage 2da s ; %ee.s37 "rocess brea.do%n t*at impedes t*e ac*ie(ement of one or more ob9ecti(es or some inefficiencies in .e processes7 Minor in9uries re-uiring medical attention 5:08000 ; 5:80008000 24 5:0800037 0egati(e co(erage lasting for se(eral da s8 and&or fre-uent reoccurrence for se(eral %ee.s7 Multiple sta.e*olders e!perience significant disad(antage 2%ee.s37 "rocess brea.do%n t*at impedes t*e ac*ie(ement of an important ob9ecti(e or causes e!tensi(e inefficiencies in .e processes7 Multiple casualties re-uiring *ospital attention 5:80008000 ; 510080008000 24 5:8000800037 0egati(e significant co(erage8 appearing consistentl o(er %ee.s Multiple sta.e*olders se(erel disad(antaged 2%ee.s ; mont*s37 Serious process brea.do%n t*at substantiall impedes t*e ac*ie(ement of a core ob9ecti(e7 Multiple se(ere in9uries8 or a single fatalit < 510080008000 2< 5:8000800037 '!treme negati(e co(erage causing public outcr appearing consistentl o(er %ee.s Ma9orit of sta.e*olders se(erel disad(antaged 2mont*s37 Serious process brea.do%n t*at pre(ents t*e ac*ie(ement of mission critical ob9ecti(es7 Multiple se(ere in9uries8 including fatalities

A F

Ma8or Ca as ro&(ic

AH

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
CITY NAME, CCTV CAMERA RISI ASSESSMENT

6%2 l%#oo& Ta-le 0 s(o6s (e AS;NJS /2111,011H Ris= Ma"age%e" descri& ors for li=eli(ood, Ta-le 0, Ouali a i!e %easures of li=eli(ood

Le!el
A #TF$ 9 #TA$ C #T/$ ' #T0$ E #T2$ Qual%+(%n. t# $%s2

'escri& or
Al%os Cer ai" Li=el. Possi-le U"li=el. Rare

'escri& io"
+(er ==> probabilit or ?*appens often@8 or could occur %it*in ?da s to %ee.s@ <:0> probabilit or ?could easil *appen@8 or could occur %it*in ?%ee.s to mont*s@ <10> probabilit or ?could *appen8 *as occurred before@8 or could occur %it*in ?a ear or so@ <1> probabilit or ?*as not *appened et8 but could@8 or could occur ?after se(eral ears@ 41> probabilit or ?concei(able but onl in e!treme circumstances@7 e!ceptionall unli.el 8 e(en in t*e long term future or a ?100 ear e(ent@ or greater

Ta-le / s(o6s (e AS;NJS /2111,011H Ris= Ma"age%e" >uali a i!e ris= a"al.sis %a ri4 for le!el of ris=+ Ta-le /, Ouali a i!e ris= a"al.sis %a ri4

Li=eli(ood
A - Al%os Cer ai" 9 - Li=el. C - Possi-le ' - U"li=el. E - Rare

I"sig"ifica" 2
3ig( Modera e Lo6 Lo6 Lo6

Mi"or 0
3ig( 3ig( Modera e Lo6 Lo6

Co"se>ue"ces Modera e /
3ig( 3ig( 3ig( Modera e Lo6

Ma8or A
E4 re%e E4 re%e 3ig( 3ig( Modera e

Ca as ro&(ic F
E4 re%e E4 re%e E4 re%e E4 re%e 3ig(

6 . n& E4 re%e ris=, i%%edia e ac io" re>uired Modera e ris=, %a"age%e" res&o"si-ili . %us -e s&ecified

3ig( ris=, se"ior %a"age%e" a e" io" "eeded Lo6 ris=, %a"aged -. rou i"e &rocedures+

F1

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
CITY NAME, CCTV CAMERA RISI ASSESSMENT

22+2+

CAMERA

RIS: ASSESS-ENT D Ca/ $a Nu/1 $FsG J 6o*at%onFsG

T(is &reli%i"ar. ca%era ris= e!alua io") as s(o6" i" Ta-le A is for%ula ed as a guide o"l.+ T(e ide" ified ris=s s(ould -e ra"=ed -ased o" a!aila-le i"for%a io" a"d o&i"io" -. (e CITY NAME+ A cri%e a"d CCTV ris= 6or=s(o& is reco%%e"ded a""uall. o accura el. e!alua e a"d ra"= ris=s i" li"e 6i ( curre" cri%e &re!e" io" s ra eg. a"d o-8ec i!es+ Cri%e ris=s s(ould -e ra ed i" accorda"ce 6i ( (e Co%%u"i . Safe . a"d Cri%e Pre!e" io" Pla" &riori ies+ Ta-le A, Ca%era #Nu%-er$ Ris= Assess%e"
)2isting controls presently in pl$ce to mitig$te $g$inst t1e ris9 Ade?u$cy oe2isting controls, use e2cellent C5 gener$lly $de?u$te C@ in$de?u$te C>, noneC; Li9eli1ood use > C Almost Cert$in AC Li9ely @ C Possi/le < C +nli9ely 5 C '$re Conse?uence use > C C$t$strop1ic A C M$Dor @ C Moder$te < C Minor 5 C Minim$l #re$tments proposed, indic$te tre$tment, person responsi/le, due d$te, revie: process

Bey security ris9s

Comment on t1e ris9 or give $n e2$mple to cl$ri-y t1e ris9

Li9eli1ood 2 Conse?uence

'is9 r$ting

9urglar.

Viole"ce ; Assaul s

S eali"g Offe"ces

F2

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
CITY NAME, CCTV CAMERA RISI ASSESSMENT

CA-ERA RIS: ASSESS-ENT D Ca/ $a Nu/1 $FsG J 6o*at%onFsG FCONTINUEDG

)2isting controls presently in pl$ce to mitig$te $g$inst t1e ris9 Ade?u$cy oe2isting controls, use e2cellent C5 gener$lly $de?u$te C@ in$de?u$te C>, noneC; Li9eli1ood use > C Almost Cert$in AC Li9ely @ C Possi/le < C +nli9ely 5 C '$re Conse?uence use > C C$t$strop1ic A C M$Dor @ C Moder$te < C Minor 5 C Minim$l

Bey security ris9s

Comment on t1e ris9 or give $n e2$mple to cl$ri-y t1e ris9

Li9eli1ood 2 Conse?uence

'is9 r$ting

#re$tments proposed, indic$te tre$tment, person responsi/le, due d$te, revie: process

Ro--er. #S eali"g 6i ( Viole"ce$

A" i-Social 9e(a!iour

Va"dalis%; Cri%i"al 'a%age

Se4ual Offe"ces

F0

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
CITY NAME, CCTV CAMERA RISI ASSESSMENT

CRI-E RIS: ASSESS-ENT D Ca/ $a Nu/1 $FsG J 6o*at%onFsG FCONTINUEDG

F/

CITY NAME CCTV MANAGEMENT & OPERATIONS MANUAL - TEMPLATE Page 54 of 55

)2isting controls presently in pl$ce to mitig$te $g$inst t1e ris9 Ade?u$cy oe2isting controls, use e2cellent C5 gener$lly $de?u$te C@ in$de?u$te C>, noneC; Li9eli1ood use > C Almost Cert$in AC Li9ely @ C Possi/le < C +nli9ely 5 C '$re Conse?uence use > C C$t$strop1ic A C M$Dor @ C Moder$te < C Minor 5 C Minim$l

Bey security ris9s

Comment on t1e ris9 or give $n e2$mple to cl$ri-y t1e ris9

Li9eli1ood 2 Conse?uence

'is9 r$tin

Mo or !e(icle (ef ;-rea= i";da%age

Ve(icle 'ri!i"g Offe"ces

'rug rela ed offe"ces

12. Aust$al%an A Int $nat%onal R s a$*# Pu1l%*at%ons

2+ Addressing t1e CC#4 S9ills S1ort$ge ) Securi . I"sider Oc ;No! 011C+ A!aila-le a ( &,;;666+cc !cer ifica io"+co%+au;foru%+( %l 0+ Assessing t1e imp$ct o- CC#4" #1e Sout1 City C$se Study ) 011F) 3o%e Office O"li"e Re&or 22;1F+ A!aila-le a ( &,;;rds+(o%eoffice+go!+u=;rds;&dfs1F;rdsolr221F+&df /+ Co(e") N+) Ga uso) P+) a"d Macle""a"-9ro6") I+ #011H$+ CCTV O&era io"al Re>uire%e" s Ma"ual+ Pu-lica io" No+ 0C;1H+ 3o%e Office Scie" ific 'e!elo&%e" 9ra"c(, Sa"dridge UI+ A!aila-le a ( &,;;scie"cea"dresearc(+(o%eoffice+go!+u=;(osd-;&u-lica io"s;cc !&u-lica io"s;0CS1HSCCTVSORSMa"ual+&dfR!ie6T9i"ar. 4. Co(e") N+) Ga uso) P+) MacLe""a"-9ro6") I+ CC#4 *per$tion$l 'e?uirements M$nu$l Is your CC#4 system -it -or purposeE Pu-lica io" No+ FF;1D 3o%e Office Scie" ific 'e!elo&%e" 9ra"c() Video E!ide"ce A"al.sis Progra%%e+ A!aila-le a ( &,;;scie"cea"dresearc(+(o%eoffice+go!+u=;(osdF+ Co(e") N) MacLe""a"-9ro6") I+ 'etriev$l o- 4ideo )vidence $nd Production o- 3or9ing Copies -rom Digit$l CC#4 Systems v< = Pu-lica io" No+ DD;1C 0+1 3o%e Office Scie" ific 'e!elo&%e" 9ra"c() Video E!ide"ce A"al.sis Progra%%e+ A!aila-le a ( &,;;scie"cea"dresearc(+(o%eoffice+go!+u=;(osdD+ 'iffle.+ C a"d *allace+ E #2HHC$+ CC#4" M$9ing It 3or9, #r$ining Pr$ctices &or CC#4 *per$tors) Police Scie" ific 'e!elo&%e" 9ra"c() 3o%e Office Police Polic. 'irec ora e Pu-lica io" H;HC+ G+ 'raf fra%e6or= for (e i" e"ded Aus ralia" CCTV S a"dard AC1D+F referri"g o 'igi al a"d Ne 6or=i"g i" CCTV (Dr$-t<, prep$red /y 4l$do D$mD$novs9i, August <==7) Av$il$/le $t 1ttp"FF::: $si$l com $uFAssetsF<;7F5FAustr$li$nA7=8>dr$-t=< pd-

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
CITY NAME, CCTV CAMERA RISI ASSESSMENT

C+ i%LIDS +ser Guide Im$gery Li/r$ry -or Intelligent Detection Systems Pu-lica io" No+ 0H;1H !0+2 3o%e Office Scie" ific 'e!elo&%e" 9ra"c() Video E!ide"ce A"al.sis Progra%%e A!aila-le a ( &,;;scie"cea"dresearc(+(o%eoffice+go!+u=;(osdH+ Implementing $ str$tegy -or t1e identi-ic$tion, retriev$l $nd ev$lu$tion o- CC#4 evidence in m$Dor investig$tions 3o%e Office Scie" ific 'e!elo&%e" 9ra"c() Video E!ide"ce A"al.sis Progra%%e+ A!aila-le a ( &,;;scie"cea"dresearc(+(o%eoffice+go!+u=;(osd21+ NS* Go!er"%e" Polic. S a e%e" a"d Guideli"es for (e Es a-lis(%e" a"d I%&le%e" a io" of CCTV i" Pu-lic Places+ A!aila-le a ( &,;;666+la6li"=+"s6+go!+au;la6li"=;c&d;llSc&d+"sf;!6files;cc !+&df;Ufile;cc !+&df 11. 4ideo )vidence An$lysis Progr$mme +pd$te 5e-ruar. 011C) Pu-lica io" No+ 1G;1C 3o%e Office Scie" ific 'e!elo&%e" 9ra"c() Video E!ide"ce A"al.sis Progra%%e+ A!aila-le a ( &,;;scie"cea"dresearc(+(o%eoffice+go!+u=;(osd20+ *ilso") '+ a"d Su o") A+ #011/$+ *pen%Street CC#4 in Austr$li$" A comp$r$tive study oest$/lis1ment $nd oper$tion Av$il$/le $t 1ttp"FF::: criminologyrese$rc1council gov $uFreportsF<==5=<%<8 pdFo$ /o$ Aust$al%an Inst%tut o+ C$%/%nolo.( CCTV 0u1l%*at%ons@ )%s%t ( &,;;searc(+aic+go!+au;searc(;searc(+cgiR>uer.TCCTV&collec io"Taicall&li!eTaic&for%Tsi%&le Fo$ /o$ 5o/ O++%* CCTV 0u1l%*at%ons )%s%t 1ttp"FFscience$ndrese$rc1 1omeo--ice gov u9F1osd/Fcctv%im$ging%tec1nologyFCC#4%$nd% im$ging%pu/lic$tions

FF