UE Type

Metric # Call Attempts # Call Successes Call Setup Success Rate Mean Call Setup Time (s) Total Call Time (mins) Call Drop Rate Long Call Drop Rate (Normalised) # SHO Events % Samples in SHO % Time in SHO # IRAT 2g<->3g Attempts # IRAT 2g<->3g Successes IRAT 2g<->3g Success Rate Average BLER # Call Attempts # Call Successes Call Setup Success Rate Mean Call Setup Time (s) Total Call Time (mins) Call Drop Rate Long Call Drop Rate (Normalised) # SHO Events % Samples in SHO % Time in SHO Average BLER # PDP Attempts # PDP Activations Packet Attach Success Rate Mean Packet Attach Time (s) # Sessions Total Session Time (mins) Session Drop Rate

Voice Service Metrics

Video Service Metrics

Source Macro Access Access Access Access Drops Drops Drops HO Events ActiveSetSize ActiveSetSize IRAT IRAT IRAT BLER Access Access Access Access Drops Drops Drops HO Events ActiveSetSize ActiveSetSize BLER Access Access Access Access Drops Drops Drops Drops HO Events ActiveSetSize ActiveSetSize BLER Data_App Data_App Data_App Access Access Access Access Drops Drops Drops

PS R99 Service Metrics RRC Drop Rate # SHO Events % Samples in SHO % Time in SHO Average BLER # Channel Switching Events Avg DL App Throughput (kbps) Avg UL App Throughput (kbps) # PDP Attempts # PDP Activations Packet Attach Success Rate Mean Packet Attach Time (s) # Sessions Total Session Time (mins) Session Drop Rate

HSPA Service Metrics

HSPA Service Metrics

RRC Drop Rate # HS Cell Changes Avg HS Cell Change Interval (s) Average CQI Average BLER Avg DSCH Throughput (kbps) Max DSCH Throughput (kbps) Avg UL RLC Throughput (kbps) Max UL RLC Throughput (kbps) Avg DL App Throughput (kbps) Avg UL App Throughput (kbps)

Drops HS Cell Change HS Cell Change HSDPA BLER HSDPA HSDPA Data_RLC Data_RLC Data_App Data_App

KPI Formula # Alerting + # Blocked Calls # Alerting # Alerting / (# Alerting + # Blocked Calls) AVG_TIME [ 'Alerting' - 'RRC Connection Request (UL-CCCH)' ] SUM_TIME [ 'Disconnect' - 'Alerting' ] # Drops / (# Alerting - # MissingCallEnd) Normalised: # Drops / (Total Call Time / Short Call Time) SUM_EVENTS [e1a,e1b,e1c,e1d,unknown] %samples [ (AS2+AS3+AS4) / (AS1+AS2+AS3+AS4) ] %TIME [ (AS2+AS3+AS4) / (AS1+AS2+AS3+AS4) ] # 2g-3g HO_Command + # 3g-2g HO_Command # 2g-3g HO_Complete + # 3g-2g HO_Complete # IRAT Complete / # IRAT Command AVG [DL_BLER_Samples] # Alerting + # Blocked Calls # Alerting #Alerting/(#Alerting+#Blocked Calls) AVG_TIME [ 'Alerting' - 'RRC Connection Request (UL-CCCH)' ] SUM_TIME [ 'Disconnect' - 'Alerting' ] # Drops / (# Alerting - # MissingCallEnd) Normalised: # Drops / (Total Call Time / Short Call Time) SUM_EVENTS [e1a,e1b,e1c,e1d,unknown] %samples [ (AS2+AS3+AS4) / (AS1+AS2+AS3+AS4) ] %TIME [ (AS2+AS3+AS4) / (AS1+AS2+AS3+AS4) ] AVG [DL_BLER_Samples] # Activate PDP Context Request # Activate PDP Context Accept # Activate PDP Context Accept/ (# Activate PDP Context Accept + # Activate PDP Context Reject) AVG_TIME [ 'Activate PDP Context Accept' - 'RRC Connection Request (UL-CCCH)' ] # Session Start SUM_TIME [ 'Session End' - 'Session Start' ] # Session Error / (# Session Start - # Missing Session End) (# RRC Connection Abnormal Release + # Drop to Idle) / (# RRC Connection Abnormal Release + # Drop to Idle + # Normal RRC Connection Release) SUM_EVENTS [e1a,e1b,e1c,e1d,unknown] %samples [ (AS2+AS3+AS4) / (AS1+AS2+AS3+AS4) ] %TIME [ (AS2+AS3+AS4) / (AS1+AS2+AS3+AS4) ] AVG [DL_BLER_Samples] # Transport Channel Reconfiguration Complete AVG (App DL Throughput from Session Reports) AVG (App UL Throughput from Session Reports) # Activate PDP Context Request # Activate PDP Context Accept # Activate PDP Context Accept/ (# Activate PDP Context Accept + # Activate PDP Context Reject) AVG_TIME [ 'Activate PDP Context Accept' - 'RRC Connection Request (UL-CCCH)' ] # Session Start SUM_TIME [ 'Session End' - 'Session Start' ] # Session Error / (# Session Start - # Missing Session End)

(# RRC Connection Abnormal Release + # Drop to Idle) / (# RRC Connection Abnormal Release + # Drop to Idle + # Normal RRC Connection Release) # HS Serving Cell HO AVG_TIME ('Physical Channel Reconfiguration Complete' - 'Physical Channel Reconfiguration') AVG [CQI Samples] AVG [DL_BLER_Samples] AVG (HS-DSCH Throughput Samples) MAX (HS-DSCH Throughput Samples) AVG ('UL RLC AM Statistics ver 2' Samples) MAX ('UL RLC AM Statistics ver 2' Samples) AVG (App DL Throughput from Session Reports) AVG (App UL Throughput from Session Reports)

KPI Voice Call Setup Success Rate Voice Call Set up time Voice Call Drop Rate Voice Call BLER (uplink and downlink) Video Call Setup Success Rate Video Call Setup Elapsed Time of M to M < 20s Video Call Drop Rate Video Call BLER (uplink and downlink) Inter RAT HO Success Rate (3G to 2G) UL WCDMA User Throughput UL WCDMA User Throughput DL HSDPA User Throughput UL HSUPA User Throughput CQI HSPA PS RAB Establishment Success

KPI Target >=97% TBD <= 2% <= 2% >=97% >95% <= 2% <= 2% >=97% >64kbps average throughput in the cluster >350kbps peak HSPA only Average RLC > 1.2 Mbps average Throughput Average RLC > 150 kbps average Throughput Average CQI >= 16 >97%

PS RAB Drop

<2% measured as PDP Context Drop ratio

Source UE Source Macro Short Call Voice Access Short Call Voice Access Long Call Voice Drops Long Call Voice BLER Video Access Video Access Video Drops Video BLER

KPI Formula # Alerting / (# Alerting + # Blocked Calls) AVG_TIME [ 'Alerting' - 'RRC Connection Request (UL-CCCH)' ] Normalised: # Drops / (Total Call Time/Short Call Time) AVG [DL_BLER_Samples] #Alerting / ( # Alerting + # Blocked Calls ) AVG_TIME [ 'Alerting' - 'RRC Connection Request (UL-CCCH)' ] # Drops / (# Alerting - # MissingCallEnd) AVG [DL_BLER_Samples]

HSPA HSPA HSPA HSPA

Data_Session Data_Session HSDPA Access

HSPA

Drops

AVG [ Session RLC Throughput DL ] for all FTP DLs AVG [ Session RLC Throughput UL ] for all FTP ULs AVG [CQI Samples] # PDP Context Accept / # PDP Context Request (# PDP Context Activations - # PDP Context Deactivations - # Missing PDP Context Deactivations) / (# PDP Context Activations - # Missing PDP Context Deactivations)

UE Type Coverage by Scanner

Metric CPICH RSCP CPICH Ec/No Pilot Polution # Call Attempts # Call Successes Call Setup Success Rate Mean Call Setup Time (s) Call Drop Rate SHO Success Rate Avg. MOS (UE2UE speech) Average BLER # Call Attempts # Call Successes Call Setup Success Rate Mean Call Setup Time (s) Call Drop Rate SHO Success Rate Avg. MOS (UE2UE speech) Average BLER # Call Attempts # Call Successes Call Setup Success Rate Mean Call Setup Time (s) Call Drop Rate SHO Success Rate Average BLER # Call Attempts # Call Successes Call Setup Success Rate Mean Call Setup Time (s) Call Drop Rate SHO Success Rate Average BLER # PDP Attempts # PDP Activations Packet Attach Success Rate Mean PDP Activiation Time (s) PS RAB Drop Rate Average BLER Ping Delay (ms) Avg DL RLC Throughput (kbps) Avg DL App Throughput (kbps) Avg UL App Throughput (kbps) # PDP Attempts # PDP Activations Packet Attach Success Rate

KPI Target >=95% >=95% <=5%

Source Macro Pilot Distribution Pilot Distribution Pilot Pollution Access Access Access Access Drops HO_Events Speech Quality BLER Access Access Access Access Drops HO_Events Speech Quality BLER Access Access Access Access Drops HO_Events BLER Access Access Access Access Drops HO_Events BLER Access Access

Long Voice Service Metrics

>=98% <=3.8 <=1.5% >99% >=3.2

Short Voice Service Metrics

>=98% <=3.8 <=1.5% >99% >=3.2

Long Video Service Metrics

97% <=5.5 <=2%

Short Video Service Metrics

97% <=5.5 <=2%

>=98% <=2.8

Access Access Drops BLER Latency Data_App Data_App Data_App Access Access

PS R99 Service Metrics

>=110kbps

>=98%

Access

HSPA Service Metrics

HSPA Service Metrics

Mean PDP Activiation Time (s) # Sessions Percentage of sessions with RLC throughput >1Mbps PS RAB Drop Rate HS Cell Changes Success Rate HSUPA cell change success rate Ping Delay (ms) Average CQI Average BLER Avg DSCH Throughput (kbps) Avg DL RLC Throughput (kbps) Avg UL RLC Throughput (kbps) Avg E-DCH Throughput (kbps) Avg DL App Throughput (kbps) Avg UL App Throughput (kbps)

<2.8

Access Drops Data_RLC Drops

>95% >99% >99%

HS Cell Change HS Cell Change

Latency HSDPA BLER HSDPA Data_RLC Data_RLC EUL Data_App Data_App

KPI Formula PERCENTILE [RSCP_Samples] PERCENTILE [EcNo_Samples] # EcNo Samples (>3 pilots within PP threshold) / # EcNo Samples # Alerting + # Blocked Calls # Alerting #Alerting / (#Alerting + #Blocked Calls) AVG_TIME [ 'Alerting' - 'RRC Connection Request (UL-CCCH)' ] #Drops / (#Alerting - #MissingCallEnd) # Active Set Update Complete / # Active Set Update AVG [DL_MOS_Samples] AVG [DL_BLER_Samples] # Alerting + # Blocked Calls # Alerting #Alerting / (#Alerting + #Blocked Calls) AVG_TIME [ 'Alerting' - 'RRC Connection Request (UL-CCCH)' ] #Drops / (#Alerting - #MissingCallEnd) # Active Set Update Complete / # Active Set Update AVG [DL_MOS_Samples] AVG [DL_BLER_Samples] # Alerting + # Blocked Calls # Alerting #Alerting / (#Alerting + #Blocked Calls) AVG_TIME [ 'Alerting' - 'RRC Connection Request (UL-CCCH)' ] #Drops / (#Alerting - #MissingCallEnd) # Active Set Update Complete / # Active Set Update AVG [DL_BLER_Samples] # Alerting + # Blocked Calls # Alerting #Alerting / (#Alerting + #Blocked Calls) AVG_TIME [ 'Alerting' - 'RRC Connection Request (UL-CCCH)' ] #Drops / (#Alerting - #MissingCallEnd) # Active Set Update Complete / # Active Set Update AVG [DL_BLER_Samples] # Activate PDP Context Request # Activate PDP Context Accept # Activate PDP Context Accept/ (# Activate PDP Context Accept + # Activate PDP Context Reject) AVG_TIME [ 'Activate PDP Context Accept' - 'RRC Connection Request (ULCCCH)' ] # Session Error / (# Session Start - # Missing Session End) AVG [DL_BLER_Samples] AVG_TIME (Ping Delay active only) AVG (DL SF16 only Session reports) AVG (App DL Throughput from Session Reports) AVG (App UL Throughput from Session Reports) # Activate PDP Context Request # Activate PDP Context Accept # Activate PDP Context Accept/ (# Activate PDP Context Accept + # Activate PDP Context Reject)

AVG_TIME [ 'Activate PDP Context Accept' - 'RRC Connection Request (ULCCCH)' ] # Session Start # 'DL RLC AM Statistics' Samples > 1024kbps / # 'DL RLC AM Statistics' Samples # Session Error / (# Session Start - # Missing Session End) # HS Cell Change Completes / # HS Cell Change Starts # HS Cell Change Completes / # HS Cell Change Starts AVG_TIME (Ping Delay active only) AVG [CQI Samples] AVG [DL_BLER_HARQ_Samples] AVG (HS-DSCH Throughput Samples) AVG ('DL RLC AM Statistics' Samples) AVG ('UL RLC AM Statistics' Samples) AVG (EUL Throughput Samples) AVG (App DL Throughput from Session Reports) AVG (App UL Throughput from Session Reports)