Professional Documents
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General Insurance Surveyor Service Standards
General Insurance Surveyor Service Standards
S.No 1
2 3 4
TAT
30 Minutes 30 Min 30 Min 1Hour
Communication Mode Phone / SMS / E-mail / Web Phone / SMS / E-mail / Web Phone/SMS Phone / SMS and E-mail
Measurement methodology System acceptance/Webportal date stamp Notes on the Web portal Notes on the Web portal Notes on the Web portal
90 Min
System acceptance/Webportal date stamp Notes on the Web portal Notes on the Web portal Notes on the Web portal Webportal date and time stamp Webportal date and time stamp Web portal update (Attach communication and notes) Web portal update (Attach communication and notes)
Appointment
6 7 8 8a 8b
Physical Visit Physical Visit Physical Visit E-mail / Web E-mail / Web
Same Day
Appointment
Same Day Requests for documents / information to be made in writing to customer and also, 1st reminder 3 day, outline any major concerns, if any with 2nd reminder 10th copy marked to G I C day, 3rd reminder 17th day final reminder 21th Days Interim Reports Submission to GIC with deviation if any from the intial loss advice i f ll l i L l L Replying to correspondence from G I C Replying to correspondence from Customer with a consent from G I C In change in Repair v/s Replace decision of major assy like Body Shell , Chassis, Engine, Gear Box, Cabin, cowl, Hydraulic Jac, Boom, bucket ect prior approval for the same need to be taken form the BM / DM / CRM / RCM Collection of Invoice from the Garage (for cashless claims) 7 Days 2 Days 2 days
Date of Survey
10
Letter/E-mail
Date of Survey
11 12a 12b
E-mail / Web E-mail / letter / Fax / Web portal E-mail / letter / Fax / Web portal
Web portal update Web portal update (Attach communication and notes) Web portal update (Attach communication and notes)
13
5 Days
E-mail / Web
Date of Survey
14
1 day Losses upto 100000 within 1 days Losses from 100001 to 300000 within 2 days Losses above 3 lakh 4 days
15
Date of Repair Invoice E-mail / Physical copy / Web portal Online E-mail / Web Web portal date stamp/Courier inward at G I C Web portal date stamp / Courier inward at G I C Appointment
16
If any documents are pending Outer Limit on issuance of Final report to GIC MIS Report (Open Claims Progress report)
17