CERTIFICATION TEST

SAP CERTIFIED SUPPORT ASSOCIATE - INCIDENT MANAGEMENT WITH SAP BUSINESSOBJECTS

Booking Code : C_BOSUP_90
The certification test "SAP Certified Support Associate - Incident Management with SAP BusinessObjects" verifies proven skills and fundamental knowledge in the area of the support role fulfillment. It proves that the candidate has a good overall understanding within this support consultant profile, and can apply this knowledge practically in the handling of client messages under guidance of an experienced support consultant. This certificate is recommended as an entry-level qualification to allow support staff to get acquainted with the requirements to handle client messages for first line support providers.

Software Number of Questions : 80 Duration : 180 Notes

Please note, that besides the recommended education courses also practical job experience will be required and tested.

You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).

The Learning Map is accessible with an S-user id in the Channel Partner Portal: www.channel.sap.com.

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Within the Channel Partner Portal choose SAP BusinessObjects under Education. From the left hand menu use the link Support Consultants under Role -Based Trainnig to access the Learning Map for Support Consultant: Message Processor in the section Support Role Learning Plans.

View sample Exam Questions for C_BOSUP_90 by clicking here.

Competency Areas

The following list helps you to identify the competency areas covered in this test. The percentage indicates the portion of the test dedicated to a particular competency area.

Weighting per Topic (not listed for all exams):

+ = <8%

++ = 8-12%

+++ = >12%

Way(s) to attain

Competency
Build, implement, configure, model, and troubleshoot solutions and processes.

Importance Topic
60% Message Solving +++

Primary Learning Map

Alternative

Other

- Terms and Technology in Message Solving - Dealing with Customers - Solving Messages Efficienly Problem Analysis and Learning

Advanced Concepts ++ Map - Remote Access - Early Watch Alerts Providing Solutions to Customer +++ - Rules of Conduct with Clients - Situational Best Practices VAR Service Desk ++ Learning Map - Dealing with Very High Priority Messages - Message Processing Learning Map

Articulate, explain, describe, and outline solutions and processes.

40%

Using SAP Enterprise Support +++ - What is Enterrpise Support - SLAs and Managing Incidents - Partner Enablement

Learning Map

Basic Understanding of SM001 SAP Solution Manager +++ - Solution Manager Enterprise Edition - Solution Manager and Enterprise Support - Pre-Requisites and Preparation