Why MBA?

I decided to pursue a Business Management degree after working for almost three years as I started feeling stagnated doing the same job with no value addition. My career progression looked stalled and opportunities presented were very few. In order to successfully change career track I chose to do an MBA. In addition to that I was keen to ac!uire knowledge that would help me to progress in my career which could not be found only in books or on the internet. "he interaction and intellectual debates I believed with the professors and peers would be e#tremely enriching. $econdly the pedagogical methods employed in top schools are very innovative and effective in laying strong foundation of business understandings. Another important reason for doing MBA was to develop my network of great business leaders and learn how to plan design and implement strategic decisions taken in day to day business operations. I personally feel that as an MBA graduate I have sharpened my skills like decision%making financial analysis people management using pleasant interpersonal skills and focus on customer relationship management.

Question 2: Helpful - We go out of our way to make a difference. Describe a time when you went out of your way to help a colleague or customer? someone you ha!e done work for in a "ob or at uni!ersity for e#ample. What was the situation? What did you do? Why did you decide to help? What obstacles did you encounter and how did you overcome them? What was the outcome? What feedback did you receive? customer could be

&nce a priority ' case was allotted to me by my superior. My shift was going to end in the ne#t ( minutes when the client called from the )$. $ince there was no *"A+ from ne#t shift available I continued with the call and began with the process. "he call was from one of the )$ ,efense offices and I was given the code to join the bridge call. -or the first time any *"A+ got a call from )$ ,efense. I was nervous when I joined the conference. .owever I showed confidence and began with the issue analysis asking relevant !uestions and data from them. $ince tier%' *"A+ like me were rarely given priority ' cases my colleagues in the cubicle started advising me to hand over the case to advanced *"A+ team which sat in the $unnyvale office /)$0. "he situation was tensed as clients on call were getting impatient. After getting thorough with the comple#ity of the issue and the root problem I asked them to hand over the control and then began with the troubleshooting. At first they were reluctant to give me the access but the way in which I persuaded and convinced them made them change their minds. It took me three and half hours to repair their network and another one hour to configure devices back on central system. "he officials on call were happy and appreciated my technical e#pertise in handling the case with e#ceptional interpersonal and analytical skills. I could have handed over this case to other engineer at any point of time as my shift was over and it was priority ' case from a privilege client should be taken up by advanced team. I demonstrated leadership skills problem solving and e#ceptional customer handling skill trust%worthiness and positive attitude. Question $: %ustomer %onnected - We put customers first.

Describe an e#ample of how you ha!e built an effecti!e relationship with a customer. anyone you can ha!e done work for at uni!ersity& in a "ob or in a team. What was the situation? What did you do? Why were you trying to build an effective relationship? Why did you do what you did? What was the outcome? What feedback did you receive?

customer can be

As a *"A+ engineer in Infosys I had to troubleshoot comple# issues from *uniper 1etworks2 clients. A client was facing a comple# issue%3)I client didn2t show the I4 address of the devices added. "his case was been transferred unattended and unresolved to various teams of *uniper support when it finally came to me. I did some research by stimulating the same scenario in laboratory and was able to find the root cause to the problem. I immediately called up the client to set up a web secure meeting in order to resolve the case online. I could have simply mailed him the troubleshooting steps but that would only make his part of work more tedious and time consuming. $ince his case was with *uniper "A+ team for long there was a chance that he would stop trusting the !uality of both the product and the associated service. "his could have led to negative impact on Brand 5alue that *uniper was trying to build. I started working on the issue showing him the snapshots of my lab results and e#plaining him the steps. .e seemed to enjoy the conversation and asked various !uestions on the right usage of the product. After working continuously on the issue I was able to fi# the problem and asked him to let me know if he needed further assistance. .e felt really satisfied and appreciated the way I handled his case. 6ater he sent an appreciation mail to my 4roject Manager and gave '7 /out of '70 in +ustomer $atisfaction form sent across to him. .e also mentioned that he would like me to handle all his cases from that day onwards.

,escribe a time where you really stretched yourself to deliver over and above what was re!uired.

What was the situation? I joined 3enpact as a $ummer Intern /8ole%Business Analyst0 in the +orporate +ommunication "eam and got a project on Internal +ommunication. "he key deliverables to the project were to introduce metrics to measure the internal communication practices benchmark against foremost best practices company in B4M$ industry and create a dashboard to present the analy9ed data to the senior management. I began by making myself ac!uainted with benchmarking methods and how to approach the project. I divided the project into different milestones and began working on them. "he project re!uired a lot of research on model that could be adopted or created to fulfill the re!uirements. I designed an :impact; model to assess the communication practices in 3enpact by using a Balance $core +ard. I got the inspiration from a report on $trategic +ommunication Management. I also got motivated to deliver a dynamic ,ashboard which was above the re!uirement and needed programming skills. I got the inspiration from the movie :"he Avengers;. "here were two challenges designing the model with new metrics and learning a new programming language. ,uring office hours I worked on the model design and after the office hours I worked on making the dashboard a dynamic one. "he hard work paid off and I was able to achieve my milestones well in time. "he results were astonishing as my 4roject Manager was really happy about the way I approached the project with right blend of aggressiveness and perseverance. I learnt to act proactively and drive for results to improve my organi9ation and its customers.

What did you do?

What motivated you?

What challenges < obstacles did you have to overcome and how did you deal with them?

What was the result?

What did you learn from this e#perience?