Professional Documents
Culture Documents
Summer Training Report of ING Vysya Bank LTD
Summer Training Report of ING Vysya Bank LTD
On
ACKNOWLEDGMENT
completion
of
any
work
would
be
project guide.
Preface
Decision-making is a fundamental part of the research
process. Decisions regarding that what you want to do,
how you want to do, what tools and techniques must be
used for the successful completion of the project. In fact it
is the researchers efficiency as a decision maker that
makes project fruitful for those who concern to the area of
study.
Basically when we are playing with computer in every part
of life, I used it in my project not for the ease of my but for
the ease of result explanation to those who will read this
project. The project presents the role of financial system in
life of persons.
I had toiled to achieve the goals desired. Being a
neophyte in this highly competitive world of business, I
had come across several difficulties to make the
objectives a reality. I am presenting this hand carved
efforts in black and white. If anywhere something is found
not in tandem to the theme then you are welcome with
your valuable suggestions.
DECLARATION
I hereby declare that the project entitled Create
Awareness of Banks Product offered by ING-Vysya
Bank in Bareilly submitted in partial fulfillment of the
requirements for the Post Graduate Program in Research
& Business Analytics is my original work and not
submitted for the award of any degree, fellowship,
diploma, or any other similar title or prizes.
An attempt has been made by me to provide all
relevant and important details regarding the topic to
support the theoretical edifice with concrete research
evidence. This will be helpful to clean the fog surrounding
the various aspect of the topic.
I hope that this project will be beneficial for the
Organization.
Place: BAREILLY
Date: June
(MUKHAR GOEL)
TABLE OF CONTENTS
S.NO
TOPIC
1
2
3
4
5
6
Company Overview
Origin of ING Group
Company Profile
Mission
New Identity
Milestones in the journey of
ING-VYSYA bank
Balance-sheet
Profit & Loss Account
Cash Flow
Board of Directors
Synopsis
Facts about ING VYSYA
Products
Executive Summary
Introduction of Banking Industry
Training session on Selling Skills
KYC
Research methodology
Analysis of Data
Conclusions &
Recommendations
Questionnaire
Bibliography
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
PAGE
NO.
7
8
9
9
10
11
13
14
15
16
17
20
22
54
56
66
77
80
88
94
98
102
Company Overview
ING Vysya Bank Ltd., is an entity formed with the coming
together of erstwhile, Vysya Bank Ltd, a premier bank in
the
Indian
Private
Sector
and
global
financial
Jubilee
year.
At
the
Diamond
Jubilee
providers
insurance
by
companies
successfully
in
countries
establishing
with
life
emerging
1930
1948
1985
1987
Set up in Bangalore
Scheduled bank
Largest private sector bank
The Vysya Bank Leasing
Ltd .Commenced
10
10
1988
1990
1992
1993
1996
1998
export promotion.
Cash Management
Services
& commissioning of VSAT.
Golden Peacock Award-for
the best HR Practices by
Institute of Directors. Rated
as Best Domestic Bank in
India by Global
Finance(International
Financial Journal-June
1998)
2000
State-of-the-art Date
Centre
at ITPL, Bangalore.
RBI clears setting up of
ING
11
11
Company
ING-Vysya commenced life
insurance business.
The Bank launched a range
of products & services like
the Vys Vyapar Plus, the
range of loan schemes for
traders, ATM services,
Smartserv, personal
assistant service, Save &
Secure, an account that
provides accident
hospitalization and
insurance cover,
Sambandh, the
International
Debit Card and the mi-bank
2002
2002
2003
Introduced customer
friendly
12
12
2004
2005
2006
Sources of funds
Owners fund
Equity share capital
Mar08
Mar07
Mar06
102.47
90.90
90.72
Reserves and
surplus
1323.67
901.60
13
13
817.41
Loan Funds
Secured loans
Unsecured loans
Total
Nil
20,498.20
21,924.20
Nil
16,411.09
16,411.09
Nil
14,243.39
14,243.39
Fixed assets
Gross Block
(-)Revaluation
706.82
109.52
681.06
110.78
676.23
111.54
reserve
(-)Accumulated
429.31
394.33
383.02
depreciation
Net Block
Capital WIP
Investments
167.99
121.70
6293.32
175.95
109.24
4527.81
181.67
112.20
4372.34
1013.06
794.65
634.06
& advances
(-) current liabilities &
2256.39
1920.87
1304.29
provisions
Total net current
-1243.32
-1126.22
-670.23
5339.69
3686.78
3995.97
Uses of Funds
assets
Total
14
14
(Rs in
crores)
Mar08
Mar07
Mar06
Income
Operating
Income
1983.64
1537.22
1321.24
Expenses
Personnel
302.39
238.48
234.19
expenses
Selling Expenses
Administrative
4.28
299.90
3.49
296.56
5.36
295.43
expenses
Cost of sales
Operating profit
Other recurring
606.56
195.03
121.62
538.53
139.38
56.87
534.98
45.01
31.56
Income
Adjusted PBDIT
Financial
316.66
1182.05
196.26
859.31
76.57
741.25
expenses
Depreciation
Other write offs
Adjusted PBT
Tax charges
Adjusted PAT
Non-recurring
38.93
Nil
277.72
94.53
151.57
3.38
37.98
Nil
158.27
38.72
83.92
4.99
37.20
Nil
39.37
12.46
6.01
3.05
items
Reported net
154.95
88.91
9.06
profit
Earnings before
173.39
90.20
15
15
-25.55
appropriation
Equity dividend
Preference
15.37
Nil
5.91
Nil
Nil
Nil
dividend
Dividend Tax
Retained
2.61
155.41
1.00
83.29
Nil
-25.55
earnings
Cash flow
(Rs in crores)
Profit before tax
Net cash flow-
Mar08
251.46
1426.23
Mar07
127.63
308.12
Mar06
21.52
-202.67
operating activity
Net cash used in
-35.55
-17.62
-74.90
investing activity
Net cash used in
202.38
177.87
286.41
16
16
financial activity
Net
increase/decreas
e
1593.06
468.37
8.84
1591.70
1123.33
1114.50
3184.76
1591.70
1123.33
in cash and
equivalent
Cash and
equivalent at the
beginning of the
year
Cash and
equivalent at the
end of the year
Board of Directors
S.no.
1
2
3
Designation
Director
Director
Director
K R V Subrahmanian
Director
NonExecutive
M Damodaran
17
17
and Non
Independent
6
7
Philipee Damas
Ramakrishnan Subramanian
8
9
Richard Cox
Ryan Andrew Padgett
10
11
Director
Additional
Director
Director
Additional
Director
Director
Additional
director
Managing
Director
and Chief
12
Executive Officer
Additional
Director
Wilfred Nagel
Synopsis
18
18
Data Collection
1- Questionnaire filled by1)
2)
Bareilly.
Research Design
1
Problem identification
Sampling Technique
Convenience sampling
1
19
19
Research technique
Conclusive research
1
Assets
Liabilities
20
A thing for
which
one is
responsible
A thing owned
by a someone
having some
value
CASA
TD/FD
Others
Current
Term
Lockers
account
deposits
Savings
Fixed
account
Depoits
Fee Income
products
Life
Insurance
General
Insurance
Mutual
Funds
21
21
Portfolio
management
service
Demat
account
Products
Orange Savings Bank Account
Key Features:
Quarterly Average Balance (QAB) of Rs. 5000/Free issue of the International Debit Card.
card.
22
22
RTGS
(Real
Time
Gross
Settlement)
additional cost.
23
23
Benefits:
Eligibility:
Individuals above the age of 18.
Upwardly mobile tech savvy professionals,
entrepreneurs in metros and urban areas.
Guardians on behalf of minors.
Salaried individuals.
Trusts / Societies and Charitable Institutions
Key Features:
Zero Balance Account.
24
24
customers eligibility.
25
25
Benefits:
The quarterly average balance of Rs. 5000/- is
waived as long as the employee is employed with the
corporate. (Zero Balance Account).
Enhanced Accessibility - Unlimited access to ING
Vysya
and
Corporation
Bank
ATMs
and
Eligibility:
26
26
ATMs.
27
27
28
28
Benefits:
The quarterly average balance of Rs. 5000/- is
waived as long as the employee is employed with the
corporate. (Zero Balance Account).
29
29
20.
30
30
31
31
Transfer
of
funds
across
all
networked
branches.
Free Statement of Account through E-mail at no
charge.
32
32
mobile
tech
savvy
professionals,
33
33
Salaried individuals.
Trusts / Societies and Charitable Institutions
General Savings Account
Key Features:
Transfer
of
funds
across
all
networked
charge.
34
34
mobile
tech
savvy
professionals,
35
35
36
36
37
37
38
38
2)
3)
4)
Eligibility
39
39
40
40
41
41
Service Charges/Amount
Details
ING Platina
Account
ING
Formula
Savings
Account
maintain Platina
status
2.Requirement to
avoid nonmaintenance
charges
3.*Quarterly
Average
Rs.1,00,000/- NIL
Rs.5,000/- NIL
NIL
Rs.25,000/-
Balance(QAB)
Requirement
No charge;
Platina status
Rs. 5,000/-
retained
N
IL
N
IL
N
IL
42
status
retained
3.After first two
calender quarters if
withdrawn
NIL
General Charges
Statement of
Accounts
Free Quarterly NIL
1.Where QAB is
Free Yearly
NIL
maintained
2.Where QAB is
not
NIL
Free Quarterly
maintained
3.Statement of
Accounts
4. Additional
Statement of
request
Issued free
of
charges both
MICR and
Accounts
Daily
Weekly
request
Free
PAP
Fortnightly
Issue of Duplicate
/
43
43
Adhoc statements
Cheque book
issues
ATM usage
Savings
A/c's
with QAB of
ING Vysya ATMs
Free
Free
withdrawal
enquiry
Savings A/c's
without QAB
Cash withdrawl at of
other Bank ATMs
Rs. 5,000/-
Balance Enquiry
Issue of
International
Debit
transaction
Free*
Free
Rs.250/- per
Card
Free*
annum(Inclusive
Annual
of Service Tax)
Maintenance
annum
44
44
charges for
Debit Card
16
Standing
Instructions
1. Transfer from
one account to
another account
NA
Free
within profile
network(Intercity)
Set Up - Rs. 50/AmendmentRs.25/-
Execution -
2. External
NA
payments
Rs.25/- per
execution +
Demand Draft
charges +
Postage
7 Closure of
Accounts
1. Within 1 year
of
opening
Remittances
NA
Rs. 100/-
45
45
Order
of DDs up to
Rs. 50,000/p.m.
Beyond Rs.
50,000/- p.m.
the charges
are:Up to Rs.
50,000/- - Rs.
2.50 per Rs.
1,000/- (Min
Rs. 50/-)
Rs. 50,001/- to
Rs. 2 lakhs Rs. 2.00/- per
Rs. 1,000/(Min Rs. 125/-)
Rs. 2 lakhs
and above Rs. 1.00/- per
Rs. 1,000/(Min Rs. 400/Max - Rs.
6,000/-)
Free &
46
Free
46
50,000/- per
NA
month
Up to Rs.5
lakhs, Rs.25/- Up to Rs.5 lakhs,
per
Rs.25/- per
transaction
Charges for RTGS &
transaction & Rs.5
(Inward : free for
4 all
Rs.5 lakhs and lakhs and above
products)
above
Rs.50/Rs.50/- per
per
transaction
5 Charges for NEFT Up to Rs.1
transaction
Up to Rs.1 lakh,
Rs.5/- per
(Free if transacted
transaction
through mi-b@nk,
(Free if
Internet Banking)
transacted
through mib@nk, Internet
47
47
AAA cash
AAA cash
deposits)
6 transaction - cash 2 free
deposits
transactions
per month
up
to value
limit
of Rs.
50,000/Charges beyond
free
Rs. 2/- per
limit
Rs.
Up to and
exclusive
of Rs. 25,000/Above Rs.
25,000/7 to less than Rs.
50,000/Rs. 50,000/- and
above
Up to Rs.50,000/Rs.2.50 per
FREE
Rs.1000/-, min
48
48
NA
Free
branches
Cheque Collection Charges
Local clearing
and
at all AAA
1 (networked
Local
clearing
Free
Free
Free
Free
Free
Rs. 50/- +
Out
networked
branches / non
ING
of pocket
bank charges +
expenses +
Postage / Courier
Vysya Bank
locations upto
and
Other bank
charges +
including Rs.
Postage.
branches)
locations
Outstation
cheque
drawn on ING
2 Vysya branch
locations
3 NRI Accounts
4 Outstation - non
10,000/-
Rs.5,000/-) + Other
Above Rs.
10,000/-
1,000/- (Min.
Rs. 50/- &
Max.
49
bank charges +
Postage / Courier
49
Rs.5,000/-) +
Out of
pocket
expenses +
Other bank
charges +
Postage
Stop Payment of cheque
Transfer of funds
1 within networked
NA
branches
cheque for
returned by us
cheque
to insufficient of
including ECS
50
other reasons
other
reason. - No charge
including IVBL
cheques
Special Services
1
Balance
confirmation
Signature
verification
3 No due certificate
Rs. 25/-
Rs. 25/-
Rs. 25 per
Rs. 25 per
attestation
Rs.25/- per
attestation
Rs.25/- per
certificate.
Rs.100 for
certificate.
each
enquiry
request
C
s
5
instructio
ns or
noting
Free
Free
change
in the
signature
/name
e
c
51
51
Conditions Apply:
1)
52
52
53
53
scheduled
banks.
Scheduled
banks
comprise
54
54
55
55
themselves
through
mergers
and
acquisitions.
PSBs, which currently account for more than 78 percent of
total banking industry assets are saddled with NPAs (a
mind-boggling Rs 830 billion in 2000), falling revenues
from traditional sources, lack of modern technology and a
56
56
Voluntary
Retirement
Schemes
(VRS)
schemes.
The private players however cannot match the PSBs
great reach, great size and access to low cost deposits.
Therefore one of the means for them to combat the PSBs
has been through the merger and acquisition (M&A) route.
Over the last two years, the industry has witnessed
several such instances. For instance, HDFC Banks
merger with Times Bank , ICICI Banks acquisition of ITC
Classic, Anagram
Finance
and
Bank
of
Madurai.
57
57
VRS
schemes.
Also,
following
Indias
58
58
2000-2001.
59
59
60
60
61
61
banking system was felt. This was worked out mainly with
the help of the recommendations of the Committee on the
Financial System (Chairman: Shri M. Narasimham), 1991.
The resultant financial sector reforms called for interest
rate flexibility for banks, reduction in reserve requirements,
and a number of structural measures. Interest rates have
thus been steadily deregulated in the past few years with
banks being free to fix their Prime Lending Rates (PLRs)
and deposit rates for most banking products. Credit
market reforms included introduction of new instruments
of credit, changes in the credit delivery system and
integration of functional roles of diverse players, such as,
banks, financial institutions and non-banking financial
companies (Nbfcs). Domestic Private Sector Banks were
allowed to be set up, PSBs were allowed to access the
markets to shore up their Cars.
62
62
63
63
Sales Cycle
Lead Generation
Introduction
Presentation
Closing
Follow-up
64
64
Steps of Selling
65
65
Leads
Poor
Good
Qualifyi
Qualif
ng
ying
Leads
Leads
C
u
s
t
o
m
e
r
s
C
u
s
t
o
m
e
r
s
w
h
o
w
h
o
y
o
u
t
h
i
n
k
w
y
o
u
t
h
i
n
k
m
a
F
o
l
l
o
w
u
p
a
n
d
c
o
n
v
e
r
t
Your presentation
2.
67
67
3.
5.
6.
7.
68
68
conversation.
In
case
of
emergency,
seek
the
1)
A Introduction
69
69
70
70
Step 4: Closing
71
71
What is KYC
KYC is Know Your Customer Guidelines that we need to
follow as a bank. Every customer of the bank should
necessarily satisfy the KYC norms laid down.
How can I do KYC for a lead?
72
72
73
73
74
74
new
successful
strategy
with
proper
75
75
investments.
Factors, which are responsible for the performance
for bank, can also be used for the modification of the
strategy and product for being more profitable.
Factors which I observed while doing project study
are following1.
Competitors
2.
Customer Behavior
3.
Advertisement/promotional activities
4.
5.
customers
and
competitors
with
76
76
77
77
78
78
Primary Data:
Primary data is basically the live data which I collected
on field while doing cold calls with the customers and I
shown them list of question for which I had required
their responses. In some cases I got no response form
their side and than on the basis of my previous
experiences I filled those fields.
Source: Main source for the primary data for the project
was questionnaires, which I got filled by the customers
or some times filled myself on the basis of discussion
with the customers.
Secondary Data:
Secondary data for the base of the project I collected
from intranet of the Bank and from Internet, RBI Bulletin
etc.
Statistical Analysis
In this segment I will show my findings in the form of
graphs and charts. All the data which I got form the market
will not be disclosed over here but extract of that in the
form of information will definitely be here.
79
79
Detail:
Size of Data
Area
Type
Industry
Respondent
100
Bareilly
Primary & Secondary
Banking
Customers
80
80
15
25
5
10
AGE
20-25
25-30
30-35
35-40
40-45
45-50
50-60
60ABOVE
11
10
12
12
25
20
15
10
No.of
response
s
5
0 20-
25
81
35
45
60
81
TYPE OF BANK
RESPONSE
S
PRIVATE
PUBLIC
PRIVATE/PUBLIC
DON'T KNOW
50
15
25
10
10
25
50
Private
Public
Private/Publi
c
Don't know
15
RESPONSE
S
PARAMETER
EFFICIENCY
75%
82
82
INTERNET BANKING/ATMs
PRODUCT RANGE
NETWORK
PHONE BANKING
5%
10
%
5%
5%
Efficiency
10%
Internet
banking/ATM
5%5%
s
Product
range
5%
75%
Network
Phone
SBI
IDBI
ICICI
% OF
SHARE
30%
15%
25%
PNB
HDFC
ING
10%
5%
5%
83
83
OTHERS
10%
30%
SBI
25%
IDBI
20%
ICICI
15%
PNB
10%
HDFC
5%
ING
OTHER
S
0%
% OF SHARE
PARAMETERS
PRODUCT
ADVERTISMENT
MANPOWER
NET-BANKING
% OF
SHARE
50%
5%
25%
2%
PHONE BANKING
INVESTMENT SCHEME
NETWORK
5%
10%
3%
84
84
60%
50%
50%
PRODUCT
ADVERTISMENT
40%
MANPOWER
25
%
30%
NET-BANKING
PHONE BANKING
20%
INVESTMENT SCHEME
10%
10%
5
%
2
%
5
%
NETWORK
3
%
0%
% OF SHARE
PARAMETER
S
POSITIVE
RESPONSE
0-5 days
6-10 days
11-15 days
More than 15 days
45
15
25
15
85
85
45
40
35
30
25
20
15
Positive
respons
e
10
5
0
0-5
days
1115
days
86
86
Savings
account
Current
Account
3
5
2
5
1
5
5
7
2
5
6
FDR
Life Insurance
Mutual Fund
SIP
Lockers
Demat Account
87
87
Savings
a/c
Current a/c
FDR
6
35
LI
MF
SIP
Lockers
1
5
25
Demat a/c
88
88
2
75
15
6
2
89
89
22
H.Satisfie
d
Satisfied
N.S.N.DS
DS
15
H.DS
75
90
90
Never heard
Heard few times
Heard frequently
5
15
Never heard
Heard few
times
Heard
frequently
80
91
91
25
35
40
High priority
services
Preferred
services
Normal
25
40
35
services
92
92
55
5
5
15
5
5
10
FDR,NSC
MF
10
5
15
55
5
SIP
LI
Shares
Gold
Govt.Bond
s
Yes
No
65
35
93
93
70
60
50
40
no.of
30
Respondents
20
10
0
Yes
No
35
15
35
10
94
94
5
10
35
safety/security
operating time
rental/Security charges
Locker size
parking space
35
15
Preferences of respondents in
hiring a locker
2
25
100000-500000
65
95
95
500000-1500000
>1500000
6
2
<60000
6 22
25
65
60000100000
100000500000
5000001500000
>1500000
Graduate
Post-Graduate
85
10
96
96
10
5
UG
Graduat
e
PG
85
5
90
5
97
97
Reliability
High quality
5
services
Average
quality
90
services
Low quality
services
2.
3.
98
98
4.
5.
6.
7.
8.
9.
10. Locker
99
99
12. Operating
Findings
1.ING bank has potential a tapped market in Bareilly
and hence has opportunities for growth.
2.The products of ING bank have good credibility in the
region compare to its competitors.
3.The advertisement of the bank was very effective from
the first day of its airing till the fifth day and there after it
starts declining.
4.The initial balance for A/C opening is Rs, 5000/- and
100
100
7.
101
101
5)
LIMITATIONS
1.
3.
102
102
removed.
5.
of
the
concept.
Questionnaire
1) Name ________________
2) Age
________________
3) Sex
_________________
4) Contact No._______________
103
103
5)
Education__________________
6)
7)
Occupation:
Salaried
Retired
Business
House-wife
SelfEmployed
Student
Agriculture
Others(specify)_________
8) Income P.A.:
<60000
60000-100000
100000-500000
104
104
500000-1000000
>1500000
9)
10)
Saving a/c
Mutual
Fund
Current a/c
SIP
FDR
Equity
Life Insurance
Lockers
Demat a/c
Credit
card
Loans
Highly satisfied
105
105
Satisfied
Highly dissatisfied
106
106
13) How you came to know about ING Vysya Bank Ltd.
TV Commercials
Word of Mouth
Billboards
Yes
No
107
107
Preferred services
Normal services
Equity
Mutual Funds
SIP
Shares
Gold
Governme
nt
Life Insurance
108
108
Yes of course
I am not sure
Yes
No
109
109
Operating Time
Rental/Safety charges
Locker Size
______________________________________________
______________________________________________
______________________________________________
______________________________
110
110
BIBLIOGRAPHY
1)
www.ingvysyabank.com
2)
www.google.com
3)
4)
5)
6)
111
111
112
112