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Application Troubleshoot Steps For IT - Support (GCF & BLT & Cluster)
Application Troubleshoot Steps For IT - Support (GCF & BLT & Cluster)
Application Troubleshoot Steps for IT Support (GCF & BLT & Cluster)
Version 1.0 By PROCESS MANAGEMENT GROUP GSSC (India) Bui din! No. "A# 11$% & oor# Cy'er Greens# Gur!aon ((aryana) Te ) "1*1+,*,-".,"+
Troubleshoot steps
Support steps Concept : All application of PMG depend upon the following component and it valid for the All PMG
application . Application performance depends upon below component. Support person will check the below service in the same order so that he will able to fix the issue. 1. IIS Internet information services!" #. S$% S$% Server!" &.Services " '.%otus
1.IIS (Internet information services): Internet Information Services IIS( formerl) Internet
Information Server! is an extensible web server created b) Microsoft for use with *indows +, famil). IIS supports -,,P( -,,PS( .,P( .,PS( SM,P and ++,P. It has been an integral part of the *indows +, famil) since *indows +, './( though it ma) be absent from some editions .IIS is not turned on b) default when *indows is installed. ,he IIS Manager is accessed through the Microsoft Management 0onsole or Administrative ,ools in the 0ontrol Panel. All application is lies under the www root director).
Command for get the location of application:- Please find the step
Step 1:.ind the server name of the application b) ping the 12%"
Troubleshoot steps
Troubleshoot steps
After restart IIS (Support person should take feedback from PI0 if PI0 sa)s application is working then skip below # steps . 2. SQ (SQ Server):
Step1:Go to the cluster server 15#.167.1'6.&# with remote desktop login. Step2: t!pe the " services.msc8 in the 0md
Troubleshoot steps
After restart S$% (Support person should take feedback from PI0 if PI0 sa)s application is working then skip below & steps . 3. Sched#ler Services: 2estart the marked service from 15#.167.1'6.#;
Troubleshoot steps
Troubleshoot steps
=%, application is lies on 1&; server as per left side snap and start the application =%,>+9*! for the performance issue
As per below snap (?ne scheduler on #; server which need to start when assigning is stopped.
Troubleshoot steps
GCF Application : IIS:-For GCF issue first check the application and then one scheduler hich is marked in !elo snap
An !ne ser"ice
Troubleshoot steps
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Cluster #er$er % Cluster is dependent upon the 6 dri$e as mentioned in !elo diagram and must !e present these resources in ser$er&
Troubleshoot steps
1'
#tep for $erif( cluster is orking or not Step #:)(pe the command in run *Cluster&e+e
Troubleshoot steps
11
Step $: Check the dri$e count in storage ta! and count must !e 6 & #tep3% Check the ser$ices and application ta! and should !e running&