Customer Training

Training Services Catalogue

Table of Contents
Amadeus Training Services ............................................................................................................ 3 Training Venues ............................................................................................................................... 4 Amadeus Gatwick Training Centre ............................................................................................ 4 Amadeus Chester Training Centre ............................................................................................ 4 Edinburgh Training and Conference Centre ............................................................................ 4 Training Styles .................................................................................................................................. 5 Amadeus e-Learning ................................................................................................................... 5 Instructor-led virtual training ....................................................................................................... 5 Recorded demonstrations ........................................................................................................... 5 Traditional classroom training .................................................................................................... 5 Customised programs ................................................................................................................. 5 Training Consultancy ....................................................................................................................... 6 Training Portfolio .............................................................................................................................. 7 Basic ............................................................................................................................................... 7 Intermediate .................................................................................................................................. 9 Advanced ....................................................................................................................................... 9 Expert and Specialised .............................................................................................................. 10

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Amadeus Training Services

Amadeus is the worlds number one travel technology company. We are proud of what we have achieved in our 25-year history and we believe our customers are the main beneficiaries of our unrivalled IT investment. In addition to our conviction that technology is a business enabler, we are committed to nurturing genuine customer partnership. Perhaps thats why our customer retention rate is the best in the business. Amadeus UK is one of 73 local Amadeus offices worldwide serving the needs of travel professionals in 195 countries. The UK Training Department boasts an experienced team of trainers, expert in assisting our customers to achieve the full potential of the Amadeus system. Between them, our trainers have accumulated some 180+ years of experience working in the travel industry and around 60 years of experience using Amadeus. We strive for excellence in everything we deliver. Thats why we conduct post course satisfaction surveys and regular quality assessments of our training team.

Document release information

Version 1.0 Date Updated 25/04/2012 Updated by Sarah Bowden Details of Update Document creation

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Training Venues
In order to reach as many customers as possible, we offer training at 3 venues across the UK. We are able to offer the full range of courses at each venue reducing travel costs and time away from the office.

Amadeus Gatwick Training Centre

2 fully equipped 12 delegate training rooms Within walking distance of local amenities Good public transport links Wide selection of local hotels

Amadeus Chester Training Centre

1 fully equipped 8 delegate training room Within walking distance of local amenities Good public transport links Wide selection of local hotels

Edinburgh Training and Conference Centre

Flexible training facilities based on demand Within walking distance of local amenities Good public transport links Wide selection of local hotels Breakfast and lunch included

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Training Styles
With the speed of change in the industry and customer demand, a greater knowledge of GDS functionality and tools is needed to provide a higher level of customer service for your clients and keep them coming back for more. To help our customers provide continuous agent training and development, Amadeus versatile training portfolio offers a wide range of options, enabling our customers to develop and retain talented staff by building skills and experience.

Amadeus e-Learning These self-paced tutorials offer our customers the flexibility of learning at a time and place convenient to them.

Instructor-led virtual training These online bite-size sessions are designed to enhance customer knowledge from the comfort of their own desks.

Recorded demonstrations These online videos provide our customers with an overview of selected Amadeus products.

Traditional classroom training Providing the highest level of functional knowledge, classroom training offers customers the ability to interact face-to-face with our expert trainers.

Customised programs We understand that customers will have specific training requirements from time to time. Amadeus is able to offer customised training programmes delivered at any of our training centres or customer premises.

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Training Consultancy
To ensure the highest level of productivity and customer service, it is important ensure your team has the right level of knowledge to achieve the best results. It is therefore important to regularly conduct knowledge audits to identify possible gaps and specific training requirements. Following the outline process below, our Amadeus training consultants can provide a completely customised training solution.

Initial face to face meeting With managers and team leaders to identify required knowledge levels

Existing knowledge testing To assess the existing knowledge levels of team members

Analysis of results and creation of training path Identify knowledge gaps and training requirements

Presentation of solution Provide recommended training schedule

Implementation Training delivery

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Training Portfolio
Basic Course Passport into Travel

Training Style Classroom

Description Introduction to the travel industry and the GDS world Basic Amadeus reservations functionality with no previous GDS experience

Amadeus Introduction to Reservations in Cryptic Mode Amadeus Introduction to Reservations in Graphical mode Amadeus Conversion for Reservations in Cryptic Mode (Leisure Travel) Amadeus Conversion for Reservation in Cryptic mode Using Profiles (Business Travel) Amadeus Ticketless Access

Classroom

Classroom

Basic Amadeus reservations functionality with no previous GDS experience

Classroom

Basic Amadeus reservations functionality with previous GDS experience

Classroom

Basic Amadeus reservations functionality with previous GDS experience

Virtual/eLearning Virtual/eLearning e-Learning

How to use the Ticketless Access functionality How to propose and manage Offers

Amadeus Offers

Reservations Essentials for Travel Agents (Cryptic) Reservations Essentials for Travel Agents (Graphic) Amadeus Introduction to Car and Hotel reservations in Graphical Mode Amadeus Car and Hotel Reservations in Cryptic and Graphical Modes Amadeus Cruise

Basic Amadeus reservations functionality with no previous GDS experience Basic Amadeus reservations functionality with no previous GDS experience Basic Car and Hotel functionality with Amadeus reservations experience

e-Learning

Classroom

Classroom

Basic Car and Hotel functionality with Amadeus reservations experience

Virtual

Cruise reservations functionality with no previous Amadeus experience Graphical car functionality with Amadeus reservations experience

Amadeus Cars Plus

Virtual

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Amadeus Hotels Plus

Virtual

Graphical hotel functionality with Amadeus reservations experience Basic ticketing functionality with no previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience

Amadeus Introduction to Ticketing in Graphical Mode Amadeus Ticketing Essentials Amadeus Ticketing First Issue in Cryptic Mode Amadeus Ticketing Exchange, Void and Revalidation in Cryptic mode Amadeus Air Ticket Refunds in Cryptic Mode Amadeus Electronic Miscellaneous Document (EMD) - Basic level Amadeus Ticketing Essentials (Cryptic)

Classroom

Classroom

Virtual

Virtual

Virtual

Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience

e-Learning

e-Learning

Basic ticketing functionality with or without previous GDS experience

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Intermediate Course Amadeus Group Booking Creation in Cryptic Mode Amadeus Customer Profile Creation and Maintenance in Cryptic Amadeus Eurostar Reservations in Cryptic mode Amadeus electronic miscellaneous document (EMD) - Intermediate level Amadeus for Supervisors in Cryptic Mode Amadeus PNR Management for Supervisors Amadeus Smart Key creation and Maintenance for Supervisors Amadeus User Management (LSA) and Queue Maintenance for Supervisors Amadeus Master Pricer Expert (Command Page) Focus on Fares Amadeus Ticketing Exchange in Cryptic mode (Intermediate)

Training Style Virtual Virtual

Description Group reservations functionality for existing Amadeus users Profile functionality for existing Amadeus users Eurostar functionality for existing Amadeus users EMD functionality for existing Amadeus users Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality for existing Amadeus users Functionality for existing Amadeus users More complex functionality for existing Amadeus users

Virtual

e-Learning

Classroom

Virtual

Virtual

Virtual

e-Learning Classroom Virtual

Advanced Course Amadeus Ticketing for Advanced Amadeus Users

Training Style Classroom

Description Advanced functionality for existing Amadeus users Advanced functionality to manage Cat35 fares for existing Amadeus users Advanced functionality for existing Amadeus users

Amadeus FareXpert Mark Up Classroom and Distribution (Cat35) Amadeus Ticket Changer in Cryptic Mode Virtual/eLearning

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Expert and Specialised Course FareXpert Negotiated Fares

Training Style Classroom

Description Manage airline contracts using this specialised tool for existing Amadeus users Rules set up and management using this specialised tool for existing Amadeus users Learning how to reduce the instances of ADMs for existing Amadeus users Functionality and administration of the specialised tool for TMC or Corporation staff

Quality Control Administration Focus on Agency Debit Memos Amadeus e-Travel Management

Classroom

Classroom

Classroom

For all terms and conditions, course information and bookings; go to the Amadeus eLearning website. If you have a user name and password for e-Learning, log in using this URL: http://www.alc.amadeus.com/ilearn/en/learner/jsp/login.jsp?site=NMC+UK

If you wish to register on e-Learning use this URL: http://www.alc.amadeus.com/ilearn/en/learner/jsp/NMCSelfReg.jsp?siteid=64478&site=NMC +UK

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