The error 10033 can be caused by this reason. .

When loading a platen into the Viper printer, the first layer will print fine, as it exits the printer at the back; the flip gear is affected by surrounding gears flipping it in the position to properly affect the reverse phase bar which is located at the back side of the printer under the blue cover.If the reverse phase bar cannot rotate when the printer calls for the platen to be reversed, it will normally kick off a 100033 service required error. Noise may also be heard from the head carriage making contact with this flip gear as it enters the capping station region. The Flip Gear is articulated via surrounding gears rotating at different times, and when ink is built up on the Flip gear and frame of the printer (See Image Below). The flip gear may sit in the up position causing it to be contacted by the carriage during the print cycle. We will need to clean the gears surrounding the flip gear, the flip gear itself and the frame so it becomes free moving again and can position itself against the surrounding gears to properly activate the reverse phase bar to bring the platen back properly.

DTG Viper Error : 00010033

Tools needed: 1) 2) 3) 4) #2 Phillips Screw Driver Hard bristled tooth brush 70% Isopropyl alcohol Paper towels or an old tee shirt

Step1: Removing the Spit Cup to Access the Flip Gear and surrounding gears. To access the flip gear and the surrounding gears to clean, we need to remove the Spit cup. Forward of the capping station is the black spit cup. On the left side just above the top left corner of the capping station is a Phillips screw. Remove that Phillip screw so we can slide the spit cup out of the way. (A magnetized Phillip screw driver is recommended so you do not loose the screw when loosened) Once the Phillip screw is extracted, Gently pull the spit cup back towards the capping station and that will unseat it from the end bracket, then move it towards the right side and tape it there so it will not get in our way when cleaning the flip gear. (Be careful on pulling up on the spit cup too much, there is a tube connected to the spit cup drain that we want to keep in tact.)

Revision Date / Version: 2/20/2014 - 2

DTG Viper Error : 00010033

Step 2: Cleaning the Flip Gear and surrounding gears from ink build up As we use our printer day in and day out, it is possible that ink will start to build up onto the gear assemblies located near our capping station assembly. As this happens, that ink build up till start to affect the movement of the flip gear. It is called the flip gear because of its movement, When the platen system is brought in to print a layer of ink, the flip gear is inactive, when the Viper commands to reverse

Revision Date / Version: 2/20/2014 - 2

the platen system back to the front to print the next layer, A gear assembly located to the top right of the spit cup are rotated and affect the flip gear which then triggers the reverse phase bar to rotate to allow our platen system to be brought back to the front. Over time, ink build up will disallow the flip gear to move up and down, when in the down position, it will trigger the reverse phase bar to allow the platen to bring back. Ink build up will disallow the Flip gear from rotating back down to affect the reverse action. We need to thoroughly clear the flip gear, the teeth of the surrounding gears, and the frame of the machine so the flip gear can move freely. 70% Isopropyl alcohol and a hard bristled tooth brush is the best way to thoroughly clean the flip gear and all surrounding components and to ensure free movement of it. With the Spit cup out of the way, Soak the toothbrush in 70% isopropyl alcohol, and begin to clean all the ink build up off the flip gear, the surrounding gears and off of the frame behind the flip gear. Then take a paper towel or an old tee shirt and wiper it clean. Test the movement of the flip gear to ensure that it can rotate up and down without being affected by any ink build up. It is Important to clean these components thoroughly so the flip gear can get to the right position to affect the reverse phase bar.

DTG Viper Error : 00010033

Step 3: Remounting the Spit Cup and testing the machine. Once you have the flip gear working properly, Re-affix your Spit cup by first seating the Tab at the top into the frame bracket, this will align up the screw hole for proper securing. Tighten the Phillip screw to secure the spit cup. Test by moving the Carriage assembly over the Capping station several times to ensure nothing is catching it. Power on the printer and print a two layer image onto a shirt to confirm that the flip gear is working again.

Revision Date / Version: 2/20/2014 - 2