Cassondra A.

Keyport
240 West Lakelawn Place Apartment 8. Madison, WI 53703 (920) 980-0848 ! keyport@wisc.edu

EDUCATION:
University of Wisconsin-Madison B.A. English (Creative Writing emphasis) Masters in Library and Information Studies Candidate May 2013 Expected Graduation Date: May 2015

EMPLOYMENT:
Reference Assistant, College Library, UW-Madison August 2013-Present Answer research and reference questions in person, or by phone, email, and chat services Staff the Information and Reference Desk during weekday evenings with professional staff and alone on rotating weekend evenings from 5:00 p.m. to midnight Supervise circulation students on weekends Update online research guides Serials Assistant, Wisconsin Historical Society Update and maintain collection database of over 6,000 periodicals Organize and sort collections of historic periodicals for preservation Created organizational system and flow chart for processing periodicals for storage August 2013-Present

Circulation Staff (Lead Worker), College Library, UW-Madison December 2011-December 2014 Cleaned, shelved, and shelf read as necessary Discharged and checked-out research and entertainment materials Assisted patrons in finding materials using the Library of Congress call number system University of Wisconsin, Division of University Housing, Desk Services August 2010-August 2012 Supervisor Proactively communicated with desk staff and residents to maintain a first-class work environment Implemented new organizational structures and charts Balanced, submitted, and corrected daily financial deposits and transactions Desk Staff Proper distribution all mail and deliveries Provided excellent customer service to University Housing residents

INTERNSHIPS/PRACTICUMS:
Instruction Assistant, Memorial Library Develop lesson plans and instructional materials for undergraduate library sessions Independently prepared and taught four ESL library instruction sessions Taught two research based library instruction sessions with guidance of librarian mentor Created database research tips tutorial video using Camtasia software Processing Assistant, Helen Louise Allen Textile Collection Trained volunteers of all ages on proper textile handling and storage Unpacked and moved textiles from archival boxes to storage cabinets Updated collection database with new textile locations January 2014-Present

January-May 2013

SPECIAL SKILLS:
Past coursework in archival processing and fundamentals Proficient with Microsoft Word, Excel and Access