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ORGANISATIONAL BEHAVIOUR

WHAT IS ORGANISATION?

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What is Organisation?
All Organizations are social entities that are goal directed, deliberately structured activity system with a permeable boundary

WHAT MANAGERS DO?

4 key elements in all organizations

1. Social Entity 2. Goal Directed 3. Deliberately Structured Activity 4. Permeable Boundary

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What Managers do?

Managers get things done through people Make decisions Direct activities to attain goals

MANAGEMENT FUNCTIONS

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Management Functions
Planning
Defining goals, establishing strategy, develop a course of action, integrate and coordinate activities

Organising
Determining what is to be done, Who is to do, how tasks to be grouped, who reports to whom, where decisions to be made

MANAGEMENT SKILLS

Leading
Directing activities, motivating people, making use of effective communication channels, resolving conflicts

Controlling
Monitoring the performance, setting right the deviations and correcting
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Management Skills
Three Essential Skills
Technical Skill: Ability to apply specialised knowledge Human Skill: Ability to understand, work with and motivate other people individual as well as groups Conceptual Skill: Ability to analyse and diagnose complex situations Top Mangement Middle Mangement Junior Mangement
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MANAGEMENT ROLES

Technical

Human

Conceptual

Technical

Human

Conceptual

Technical
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Human

Conceptual
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Management Roles
Actions or activities managers are expeceted to adopt. There are three major roles:
Interpersonal Role:Occurs when more people are involved in leading and liaisoning, it involves building relationship Informational Role: It involves in communicating, disseminating information both internal and external Decisional Role: Taking decisions as leader, entrepreneur, negotiator, disturbance handler, resource allocator
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ORGANISTIONAL BEHAVIOUR (OB)

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What is Organisational Behaviour?

It is concerned with the study of
What people do in an organisation? How that behaviour affects the performance of an organisation? OB replaces intution with systematic study
Intuition: Instinctive knowing or Gut feeling or no rational process or not supported by facts & figures or evidence Systematic Study: It is attributing causes and effects and drawing conclusions based on scientific study

IMPORTANCE OF OB

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Importance of OB

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DISCIPLINE OF OB

Need to respond to Globalisation Need to manage diversity of workforce Focus on improving quality Focus on improving productivity Responding to labour shortage Focus on improving customer service Focus on improving people skills Focus on empowering people Need to stimulate innovation Need to manage high turnover Need to improve ethical behaviour
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Discipline of OB
It is an applied behavioral science Built on contributions from number of behavioral disciplines- Psychology, Sociology, Social Psychology, Anthropology, Political Science

OB MODEL

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OB Model
Model
A Simplified representation of some real- world phenomenon The OB model has three levels
Individual Level Group level Organisation System level

Dependent Variables
Productivity: A performance measure giving how much of input is converted to out put. Depends on both effectiveness and efficiency Absenteeism: The failure to report to work Turnover: The voluntary or involuntary permanent withdrawal from an organisation Job Satisfaction: An individuals general attitude toward his or her job OCB: Discretionary behaviour that is not part of an employees formal job requirements, but that nevertheless promotes the effective functioning of the organisation
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Each level is build on over other

SYSTEM GROUP INDIVIDUAL
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Independent Variables
The presumed cause of some change in the dependent variable

DEPENDENT AND INDEPENDENT VARIABLES IN OB

Individual Level: Ability, Learning, Values, attitudes, Motivation, Emotions, perceptions, Characteristics Group Level: Communication, Group Structure, Conflicts, Power politics, Group/Team decision making, Leadership, Trust System Level: Organisational Culture, Organisational Structure/design, Work degign, Technology

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Dependent Variables
They are the key factors that are predicted and get affected by some other factors Important dependent variables are
Productivity Absenteeism Turnover Job Satisfaction Organisational Organisational/Corporate Citizenship behaviour
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CONCLUSION

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Thank You for Your patient listening

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