Stephen Marcus Heggem

1950 3rd Street, La Verne, CA 91750 949.697.0470 E: sheggem@laverne.edu SUMMARY OF QUALIFICATIONS Three years of experience supervising a paraprofessional staff for the Student Housing and Residential Education Department Member of the Student Housing and Residential Education afterhours Emergency Response Team Adjudicated first level judicial hearings for conduct cases concerning residential students and developed students through educational sanctions Organized and facilitated an extensive month-long training including a three-day diversity training for 27 Resident Assistants

EDUCATION Master of Science, College Counseling and Student Development Azusa Pacific University, Azusa, CA Bachelor of Arts, Theatre Arts Concordia University, Irvine, CA

May 2014 May 2012

RELATED WORK EXPERIENCE University of La Verne, La Verne, CA Resident Director, Student Housing and Residential Education Office June 2013 - Present Supervise four Resident Assistants in a first-year co-ed residence hall housing 100-120 students Oversee and allocate the programming and staff development budget totaling approximately $4,200 Plan and implement career development and academic success programming through collaboration with the Learning Enhancement Center, Office of Career Services, and University Library as well as supervise the programming of Resident Assistants Enforce university policy and participate in the professional staff duty rotation for entire on-campus residence population of approximately 800 students Supply guidance and support for students through weekly one-on-one meetings Initiate and coordinate development opportunities for Resident Assistant staff through monthly social and team building activities Serve as member for hiring committees for Resident Assistant and Resident Director selection processes Advise the Pacific Affiliate of College and University Residence Halls Of the Month student committee, which recognizes staff and student leader achievements Act as delegate advisor to the Pacific Affiliate of College and University Residence Halls regional No Frills Conference to counsel members of the Residence Hall Association through legislation and the bidding process of honoring universities, staff, and student accomplishments Azusa Pacific University, Azusa, CA Graduate Assistant, Office of Leadership Programs August 2012 - May 2013 Facilitated classes for Leadership Minor, such as Values and Virtues of Leadership Maintained open lines of communication between faculty, staff, and students through weekly meetings addressing student concerns and opportunities for development Designed all marketing and monthly newsletters for the Leadership Minor, Masters in Leadership, and Masters in Global Leadership Established the National Society of Leadership and Success on Azusa Pacific Universitys campus for the undergraduate community, which aims to assist students achieve their goals through life changing lectures from nationally renowned speakers and a community of like-minded, success-oriented students Page 1

Stephen Marcus Heggem

1950 3rd Street, La Verne, CA 91750 949.697.0470 E: sheggem@laverne.edu Concordia University, Irvine, CA Senior Resident Assistant, Office of Residential Education & Services August 2011 - May 2012 Offered spiritual guidance to Resident Assistants and residents through weekly one-on-one meetings and frequent group discussions focusing on Scripture and Christ-like relationships Built community on campus encouraging holistic development for an on-campus student population of over 800 students Enforced university policy and managed crisis interventions Introduced and maintained a strong social media presence for the department by daily posts that allowed students to become informed of on-campus events and interact with the Residence Life staff Developed, implemented, and trained the entire Residence Life staff in the values and structure of programming and marketing procedures for the department Summer Resident Intern, Office of Residential Education & Services May 2011 - August 2011 Established community with 34 residents in the on-campus apartments Created and coordinated events to meet the needs of student community Participated in the housing placement for first-year, transfer, and returning students Developed training manuals for the Residence Life department Resident Assistant, Office of Residential Education & Services August 2009 - May 2011 Developed a positive living environment designed to link community, faculty, staff, and residents Promoted academic excellence, addressed student needs, and encouraged involvement among residents in a way that supported the mission of the University and the Office of Residence Education and Services Coordinated student centered hall programs to promote social, educational, and spiritual growth Tour Ambassador, Office of Admissions May 2010 - August 2010 Lead campus wide tours for prospective undergraduate and graduate student groups of up to 200 people Coordinated overnight and daylong events for incoming students to develop an early sense of community and work through transitional issues Performed administrative duties, such as filing applications, answering phones, and maintaining spreadsheets ADDITIONAL SKILLS & TRAININGS Trained in Mental Health First Aid, Cardiopulmonary Resuscitation, and Safe-Zone Knowledgeable in PC and Apple computers Proficient in Word, Excel, Outlook, PowerPoint, Publisher, and SPSS Trained in FERPA, StarRez Housing software, and Banner software Experienced in analyzing Myers-Briggs Personality Type Indicator and StrengthsQuest

PROFESSIONAL AFFILIATIONS Association of College & University Housing Officers International

December 2012-Present

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